Paperless Parts

Lead technical deployment of customer integrations and translate business requirements into scalable solutions. | Strong coding in Python, expertise in REST APIs and SQL, experience in technical discovery and managing SaaS delivery projects. | Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. Services Engineer Location: Boston, MA, or Encinitas, CA / Hybrid Reports To: Services Engineering Manager Employment Type: Full-Time Travel: Up to 25% The Opportunity Customer Success is at the center of everything we do, and as a Services Engineer focused on integrations, you are the technical bridge connecting our customers to the platform. You will build and support integrations that connect Paperless Parts with our customers’ critical business systems, including CRM, ERP, and MES platforms. Your work directly empowers manufacturers by automating manual processes, improving data flow, and unlocking meaningful business insights. In this role, you will become a subject matter expert on the Paperless Parts platform. You will partner directly with customers to design, develop, and deploy tailored integration solutions that are central to their success. Beyond individual customer deployments, you will actively contribute to our library of reusable capabilities, helping to scale our delivery organization and shape the future of our integration methodologies. What Success Looks Like (First 6–12 Months) Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines.Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions.Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability. Key Responsibilities Integration Delivery: Successfully lead the end-to-end technical deployment of multiple complex customer integrations within established project timelines. Technical Discovery: Autonomously lead discovery sessions to gather business requirements and translate them into scalable technical solutions. Framework Expansion: Develop and contribute new reusable integration components, templates, or tooling to improve team delivery efficiency and scalability. Qualifications & Experience Core Requirements Python Expertise: Strong hands-on coding proficiency in Python to build custom software solutions and manage data flows. API & System Integrations: Demonstrated expertise utilizing REST APIs, web services, SQL, and modern integration architectures. Customer-Facing Execution: Proven ability to lead technical discovery, translate business requirements into technical roadmaps, and confidently communicate with executive stakeholders. Project Resiliency: Demonstrated track record of managing multiple concurrent technical delivery projects in a fast-paced SaaS or tech environment. Location: Based in or able to easily commute to the Boston, MA office, or Encinitas, CA office, with a willingness to travel to customer sites up to 25%. Preferred Qualifications Manufacturing Systems Background: Prior experience integrating SaaS applications with ERP, CRM, or specialized manufacturing systems. CI/CD Pipeline Experience: Familiarity with modern deployment tools and environments, including Docker and Jenkins. Cloud Hosting Experience: Familiarity with AWS services such as EC2, ECR, S3, and IAM. Salary Range: $100,000 - $130,000 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs. Paperless Parts Life Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station). Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101. Benefits: We value you and your family. With this in mind, full-time employees are provided: 100% coverage of health, dental, and vision for you and your dependent Competitive compensation philosophy Unlimited PTO 13+ paid holidays Company-sponsored wellness stipend Pre-tax Commuter and FSA/Dependent Care FSA 401(k) plan Employee recognition program Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required. Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Lead enterprise SaaS deployments managing timelines, budgets, cross-functional teams, and user adoption through training and workshops. | Proven experience leading enterprise software deployments in customer-facing SaaS environments with ability to manage complex projects and executive stakeholder change management. | Paperless Parts is the SaaS-based intelligence layer for modern manufacturing, enabling our customers to innovate faster in the physical world. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. The Opportunity As a Senior Implementation Project Manager, you will drive enterprise SaaS implementations, guiding custom manufacturers through complex digital transformations. You will act as a consultative partner, aligning customer business operations with platform capabilities while navigating change management. In this role, you will lead cross-functional engagements across customer stakeholders, executive sponsors, and internal engineering teams. By balancing tactical project execution with strategic product expertise, you will ensure seamless software adoption and accelerate long-term customer value. Key Responsibilities Lead executive status reviews, strategic meetings, and real-time issue resolution across customer and internal teams. Balance implementation timelines, resource allocation, scope, and budget with precision. Lead engaging end-user training programs and interactive workshops for enterprise customer teams to drive platform adoption and user proficiency Address scope creep directly while establishing clear customer boundaries and accommodating critical business shifts. Translate complex customer business requirements into optimal platform configurations that drive long-term value. Assess project health metrics continuously to identify delivery risks early and execute mitigation strategies. Identify operational gaps within the deployment lifecycle and create scalable workflow enhancements. Qualifications & Experience Core Requirements Demonstrated track record of leading enterprise software deployments in customer-facing SaaS environments Proven ability to build trust and navigate change management with executive sponsors and cross-functional teams. Capability to master complex software features quickly and translate customer business logic into technical configurations. Demonstrated mastery in managing multi-stream project timelines, risk frameworks, and budgets. Based in Encinitas, CA (3 days/week on-site) with willingness to travel to customer sites 1–3 times per month. Preferred Qualifications Prior experience with manufacturing operations, OEMs, supply chain management, or ERP/software integrations. Exposure to Lean Six Sigma methodologies or designing enterprise-level training programs. Salary range: $120,000-$160,000 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs. Paperless Parts Life Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station). Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101. Benefits: We value you and your family. With this in mind, full-time employees are provided: 100% coverage of health, dental, and vision for you and your dependent Competitive compensation philosophy Unlimited PTO 13+ paid holidays Company-sponsored wellness stipend Pre-tax Commuter and FSA/Dependent Care FSA 401(k) plan Employee recognition program Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required. Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Lead corporate IT and enterprise security functions including infrastructure management, AI tooling adoption, and compliance. | 8+ years IT/security experience with 3+ years leadership, US citizenship/green card, and infrastructure-as-code fluency. | Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward. This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder. Summary As the Director of IT and Security at Paperless Parts you'll own the intersection of corporate IT, engineering enablement, and enterprise security. Reporting directly to our CISO, you’ll have real, day-to-day proximity to the teams whose productivity and security posture you are shaping. This is a full-time position based in Boston, MA and requires on-site presence, with a hybrid schedule as needed. ## What You'll Own **Corporate IT and Infrastructure** - Own the architecture, reliability, and roadmap for our corporate IT environment - Lead procurement, deployment, and lifecycle management of endpoint and SaaS tooling - Design for developer experience as a first-class outcome, not an afterthought - Drive efficiency through automation: access provisioning, onboarding/offboarding workflows, and configuration management **Security and Compliance** - Own enterprise security controls: detection, response, access management, and data protection for our internal environment - Manage the corporate side of our FedRAMP Moderate compliance program, including the boundary relationship between corporate IT and the product authorization boundary - Champion compliance and configuration as code, treating policy and security controls as versioned, auditable artifacts rather than manual processes - Lead audit readiness, vendor security reviews, and security awareness programs - Partner with the product security team on shared risk surfaces **Engineering Integration** - Embed meaningfully in Engineering workflows rather than operating as a separate function - Default to ownership: operate without boundaries, pick up what falls between functions, and treat security outcomes as shared responsibility - Serve as a credible technical peer to engineering leads on infrastructure decisions, tooling choices, and compliance tradeoffs **AI Corporate Tooling and Enablement** - Drive adoption of our AI tooling across the company: rollout planning, communication, and ongoing evaluation of effectiveness - Design and drive an AI literacy program: training, office hours, and internal documentation so teams beyond Engineering can use AI tools effectively and safely - Measure and report on adoption and impact of AI tooling initiatives to leadership **Team and Organizational Leadership** - Manage and develop an IT IC, providing mentorship and clear career growth pathways - Build a function that scales: document playbooks, establish repeatable processes, and hire ahead of need - Represent IT and Security in cross-functional conversations about infrastructure investment, risk tolerance, and compliance priorities ## What We're Looking For **Experience** - 8+ years in IT, security, or a combined role, with at least 3 years in a leadership position - Demonstrated experience scaling IT and/or security at a high-growth company, ideally from startup scale through a significant expansion - Hands-on familiarity with FedRAMP Moderate, SOC 2, or comparable compliance frameworks - Fluency with infrastructure and configuration as code practices (e.g., policy-as-code, automated provisioning, GitOps-style change management) - Experience managing and developing early-career IT and security professionals - Experience driving adoption of new tooling or technology across a non-technical or mixed technical/non-technical population, including designing training or enablement programs This is a pivotal hire. We're expanding our IT leadership role to encompass enterprise security, and we're looking for a leader with the technical depth and strategic instincts to grow with that scope. -- ## The Role and Mindset As Director of IT & Security, you'll own the intersection of corporate IT, engineering enablement, and enterprise security. You'll report to our CISO and sit within Engineering, which means you'll have real proximity to the teams whose productivity and security posture you're shaping. Your core focus is enterprise security and corporate IT. But we're one team, and the best version of this role contributes broadly: helping engineers ship securely, supporting the compliance program where your expertise adds value, and closing gaps regardless of where they show up on an org chart. You'll inherit a capable team and a clear mandate: raise the floor on security and operational maturity while keeping Paperless Parts moving fast. We're looking for someone who has navigated company scaling before and can anticipate what we'll need before it becomes a problem. - You default to finding a solution, not delivering a verdict: you dig into the underlying need, do the discovery, and work with the team to find a path that actually works - You think in systems and anticipate second-order effects: you don't just fix what's broken, you design so it doesn't break - You're comfortable with ambiguity and can operate with minimal process while also being the person who builds the process - You communicate clearly with both technical and non-technical stakeholders, including engineers, executives, and auditors - You treat security as an enabler, not a gate - You're genuinely curious about how AI tools can make your team and the broader organization more effective, and you're energized by leading that adoption, not just advising on it --- ## Bonus Points - Experience at a SaaS company serving regulated industries (government, defense, or manufacturing) - Familiarity with FedRAMP Moderate authorization boundaries and the nuances of corporate vs. product scope - Background that spans both IT operations and security engineering - Experience specifically with AI tooling adoption or governance --- ## Why This Role - Real scope and authority: you'll set the direction for IT and enterprise security at a company that's growing fast and building for the long term - Direct reporting line to the CISO with visibility to the CTO and broader leadership - A seat inside Engineering, not alongside it: you'll be solving problems with the team, not handing down policies from the outside - A team that's ready for this leadership and a company that's investing in it - Competitive compensation, equity, and benefits --- Salary range: $190,000 - $258,000 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs. Paperless Parts Life Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up. Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station). Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101. Benefits: We value you and your family. With this in mind, full-time employees are provided: 100% coverage of health, dental, and vision for you and your dependent Competitive compensation philosophy Unlimited PTO 13+ paid holidays Company-sponsored wellness stipend Pre-tax Commuter and FSA/Dependent Care FSA 401(k) plan Employee recognition program Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required. Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.