PangeaTwo

Lead the design and implementation of a future-state HR operating model, including process standardization, team building, and stakeholder management. | Extensive leadership experience in HR Operations or Shared Services, with proven success in organizational transformation, process improvement, and experience with relevant HR technology platforms. | Remote Associate Director of Shared Services/HR Ops- Contract to Possible Hire, Oracle HCM Required $60 an hour Birmingham, AL Join a leading national healthcare company who is currently undergoing a significant organizational transformation and are seeking a high-caliber leader to drive the evolution of their HR Operations and Shared Services divisions. As the Associate Director, you will be a key architect in designing and implementing their future-state operating model. You will lead "Movement of Work" initiatives, ensuring that operational transitions between Centers of Excellence (COEs) and other stakeholders are seamless and efficient. This is a critical leadership role for a professional who excels at building organizational capacity, optimizing complex processes, and fostering a culture of operational excellence. Job Duties: • Operating Model Design & Execution: Lead the creation and execution of a future-state HR Operating Model. Specifically focus on the Movement of Work, shifting operational tasks away from HRBPs and COEs into a structured Shared Services environment. • Tiered Support & Technology Alignment: Build and execute a Tiered Support Model (Tier 0-3) and a comprehensive Service Catalog. Align these structures with core technologies—specifically ServiceNow HRSD—to enable seamless work intake and case management. • Location Strategy & Scaling: Develop and implement Location Strategies (Onshore/Offshore/Nearshore) to scale the organization. Conduct resource analysis and org structure development to ensure sustainable service delivery. • Capability & Team Development: Build HR Operations teams from the ground up. This includes capability development, performance management, and establishing agile standard practices to evolve the team’s skill sets. • Change & Project Management: Act as the primary lead for the "moving pieces" of the transformation. Manage the end-to-end project lifecycle of operational migrations, ensuring stakeholder readiness and minimal business disruption. • Process Optimization: Standardize workflows in collaboration with Knowledge Management. Identify opportunities to reduce manual intervention and improve accuracy across the HR Tech stack. • Stakeholder Partnership: Act as a strategic partner to COEs and enterprise functions to define future-state designs and successful transition pathways. • Vendor & Budget Stewardship: Manage vendor relationships (contractors, consulting firms), oversee SOW/contract negotiations, and maintain budget discipline for HR Operations initiatives. Job Requirements: • Experience: 10+ years of leadership experience specifically within HR Operations, Shared Services, or HR Service Delivery in an enterprise environment. • Proven Transformation Track Record: Demonstrated success in organizational transformation, including the physical restructuring of teams and the evolution of service delivery models. • Operating Model Expertise: Direct, hands-on experience designing and implementing an HR Operating Model initiative (shifting work from HRBPs/COEs). • Technical Proficiency: Hands-on experience with ServiceNow HRSD (preferred), Oracle HCM, UKG, and iCIMS. • Support Model Mastery: Proven experience building Tiered Support Models, Service Catalogs, and Location Strategies. • Global Delivery: Familiarity with offshore support models and managing global service delivery teams. • Leadership: Strong people-leading experience with a focus on org structure development, resource analysis, and change management. • Communication: Exceptional stakeholder management skills with the ability to influence cross-functional partners and executive leadership. At our clients’ request, only individuals with required experience will be considered. Please note - if you have recently submitted your resume to a PangeaTwo posting, your qualifications will be considered for other open opportunities. Your resume will never be submitted to a client without your prior knowledge and consent to do so. IND123 #LI-CC1