Palco

Lead product vision, roadmap, and execution collaborating with cross-functional teams to deliver customer-focused software solutions. | Over 10 years of product management experience, strong Agile and technical skills, leadership ability, and experience working in fast-paced environments. | PRODUCT MANAGER We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities. As a Product Manager, you are responsible for the direction and leadership of a product within Palco. The Product Manager at Palco is responsible for creating and execution of a product plan to help achieve our corporate goals and initiatives. You are the key owner of your product roadmap and ultimately the creator of the vision that fuels the development teams. Key responsibilities include setting the vision for your assigned product to maximize penetration within Palco’s market space, prioritizing product and customer requirements to meet identified business needs, and managing internal and external relationships related to the product. The Product Manager collaborates with Palco’s Director and IT Teams to ensure goals are met, and that product efforts are aligned with the Company’s overall strategy and goals. Skills • Create short-term and long-term product visions for various Palco solutions • Research industry trends and market demands • Be able to anticipate market and industry trends and client demands • Provide innovative new products and solutions that are imaginative, that are best for our clients, and ultimately further the core Palco objectives • Demonstrate a passion for understanding customer problems and creating innovative solutions • Gather and document product requirements from relevant parties • Manage key initiatives • Set clear product implementation direction for the implementation teams • Be responsible for product planning and execution through the product lifecycle • Be able to work with your product owner and corresponding IT teams to achieve your product vision and roadmap • A proven leader, able to influence at all levels of the organization • A proven ability to work collaboratively with others to influence development teams within an Agile framework • Strong technology background and proven aptitude for staying current with latest developments in software technologies • Ability to work in a fast-paced environment and meet implementation deadlines • Communicates clearly with internal and external users of the system, including presenting new ideas and listening to user feedback • Develop project plans to release new features to market • Strong leadership and organizational skills to manage projects effectively Education and Experience • Experience working with Healthcare, Self-Direction Programs a plus but not necessary • Bachelor’s degree in Accounting, Business, Computer Science, Project Management, or related field preferred • 5 or more years of experience in Product Management Join Us • This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. • Company benefits designed for you: • Generous Paid time off. • Annual bonus potential. • Retirement Savings: We will support you as you save for your future. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. Benefits package: • Employer shared Health Insurance cost • Employer paid Disability Insurance • Employer paid Life and AD&D Insurance • Vision Insurance • Cancer Insurance • Voluntary Life Insurance • Paid Time Off • Remote work environment • Paid holidays When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can: • Bring your authentic self to work. • Grow and thrive, both personally and professionally. • Make a difference with our clients, in our communities, and with the millions of people we support. • Experience work/life balance. • Feel value and a greater purpose through the work you do. Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Manage product vision, roadmap, and prioritize requirements to maximize market penetration while collaborating with IT and leadership. | 5+ years in product management with leadership, organizational skills, Agile experience, and a strong technology background. | PRODUCT MANAGER    We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.   As a Product Manager, you are responsible for the direction and leadership of a product within Palco. The Product Manager at Palco is responsible for creating and execution of a product plan to help achieve our corporate goals and initiatives.    You are the key owner of your product roadmap and ultimately the creator of the vision that fuels the development teams. Key responsibilities include setting the vision for your assigned product to maximize penetration within Palco’s market space, prioritizing product and customer requirements to meet identified business needs, and managing internal and external relationships related to the product. The Product Manager collaborates with Palco’s Director and IT Teams to ensure goals are met, and that product efforts are aligned with the Company’s overall strategy and goals.     Skills   * Create short-term and long-term product visions for various Palco solutions * Research industry trends and market demands * Be able to anticipate market and industry trends and client demands * Provide innovative new products and solutions that are imaginative, that are best for our clients, and ultimately further the core Palco objectives * Demonstrate a passion for understanding customer problems and creating innovative solutions * Gather and document product requirements from relevant parties  * Manage key initiatives * Set clear product implementation direction for the implementation teams * Be responsible for product planning and execution through the product lifecycle * Be able to work with your product owner and corresponding IT teams to achieve your product vision and roadmap * A proven leader, able to influence at all levels of the organization * A proven ability to work collaboratively with others to influence development teams within an Agile framework * Strong technology background and proven aptitude for staying current with latest developments in software technologies * Ability to work in a fast-paced environment and meet implementation deadlines * Communicates clearly with internal and external users of the system, including presenting new ideas and listening to user feedback  * Develop project plans to release new features to market * Strong leadership and organizational skills to manage projects effectively   Education and Experience   * Experience working with Healthcare, Self-Direction Programs a plus but not necessary * Bachelor’s degree in Accounting, Business, Computer Science, Project Management, or related field preferred * 5 or more years of experience in Product Management    Join Us   * This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.   * Company benefits designed for you:   * Generous Paid time off. * Annual bonus potential. * Retirement Savings: We will support you as you save for your future. * Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. * Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. * Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.    Benefits package:                 * Employer shared Health Insurance cost * Employer paid Disability Insurance * Employer paid Life and AD&D Insurance * Vision Insurance * Cancer Insurance * Voluntary Life Insurance * Paid Time Off * Remote work environment * Paid holidays   When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:   * Bring your authentic self to work. * Grow and thrive, both personally and professionally. * Make a difference with our clients, in our communities, and with the millions of people we support. * Experience work/life balance. * Feel value and a greater purpose through the work you do.   Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Identify and develop growth opportunities in Medicaid and healthcare markets, build client relationships, and lead sales cycles. | 3-4 years in Medicaid or healthcare markets, strong understanding of government procurement, CRM literacy, and strategic communication skills. | BUSINESS DEVELOPMENT/SALES SPECIALIST We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities. The Business Development/ Sales Specialist is responsible for identifying, shaping, and developing growth opportunities across self‑directed Medicaid services, managed care, and emerging innovation markets. This role focuses on early‑stage market intelligence, partnership development, opportunity qualification, and strategic positioning. This position generates qualified opportunities and handing off fully shaped pursuits to leadership for execution. Success in this role depends on deep understanding of self‑direction models, Medicaid waivers, MCO strategy, and government procurement timelines, combined with disciplined CRM execution and strong cross‑functional coordination. Duties and Responsibilities • Lead generation and evaluation of new and existing self‑direction markets, including FMS and Support Broker opportunities, employer authority, waiver amendments, carve‑ins, and program redesigns. • Analyze state Medicaid strategies, Medicaid waivers, and Managed Care Organizations (MCOs) initiatives from a business development perspective, and legislative activity impacting self‑direction. • Own the full sales cycle end-to-end: lead generation, discovery, solution positioning, negotiation, and close. • Build and maintain long‑term client relationships to drive repeat business and referrals, while proactively sourcing and qualifying new opportunities through outbound prospecting, targeted market research, and strategic relationship building. • Design market entry strategies, segmentation frameworks, and growth roadmaps aligned with organizational objectives. • Build concise business cases for new states, health plans, or program expansions and present recommendations to executive leadership. • Identify, qualify, and shape early‑stage opportunities prior to RFP or procurement release. • Track leads, activity, and forecasts in CRM systems while capturing and maintaining strategic account intelligence—including political dynamics, procurement signals, competitive insights, and timing risks—to ensure accurate reporting and informed sales strategy. • Develop tailored pitches and proposals aligned to client needs, business goals, and pain points, while creating opportunity briefs, pursuit strategies, and early positioning guidance for senior leadership. • Experienced in Sales and strategic partnerships to retain existing clients and bring new potential clients into contract • Independently build and manage a strong sales pipeline, consistently prioritizing high‑value opportunities to meet or exceed revenue targets. • Explore adjacent growth areas (e.g., SDoH, caregiver workforce models, technology innovations, and home‑ and community‑based innovations), as needed to support self-direction sales and business development efforts. • Represent the organization at select national and state conferences, policy forums, and innovation summits. • Build early awareness and credibility with stakeholders involved in shaping self‑direction policy and procurement. • Strengthen the organization’s reputation as a trusted, policy‑literate self‑direction partner. • Partnered cross‑functionally with Product, Compliance, Operations, Marketing, and Client Engagement to ensure early opportunity readiness and improve conversion rates through refined messaging. • Translate Self- Direction market intelligence into implementation considerations, product requirements, and operational implications. • Provide concise, executive‑ready reporting on market trends, pipeline health, and growth risk/opportunity signals. • Negotiate pricing, terms, and contracts while balancing customer satisfaction and company objectives. • Operate with minimal oversight, taking full ownership of results and adapting quickly to changing priorities • Develop and maintain expert-level knowledge of the company’s full suite of products and solutions, enabling confident, accurate positioning across diverse client needs. • Analyze performance data to optimize outreach strategies and continuously improve close rates. Experience and Qualifications: • 3-4 years specifically in Medicaid, LTSS, or government‑facing healthcare markets, and Business Development • Experience in self‑directed Medicaid services, LTSS, FMS, or complex waiver environments. • Strong understanding of state Medicaid structures, MCO contracting, and government procurement cycles. • Background in business development, marketing strategy, partnerships, or healthcare policy. • High level of CRM literacy, strategic documentation, and analytical discipline. • Excellent written and verbal communication with executive‑level presence. • Comfortable operating in ambiguity and influencing without authority. Join Us • This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. • Company benefits designed for you: • Generous Paid time off. • Annual bonus potential. • Retirement Savings: We will support you as you save for your future. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. Benefits package: • Employer shared Health Insurance cost • Employer paid Disability Insurance • Employer paid Life and AD&D Insurance • Vision Insurance • Cancer Insurance • Voluntary Life Insurance • Paid Time Off • Remote work environment • Paid holidays When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can: • Bring your authentic self to work. • Grow and thrive, both personally and professionally. • Make a difference with our clients, in our communities, and with the millions of people we support. • Experience work/life balance. • Feel value and a greater purpose through the work you do. Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Design, deliver, and maintain training programs for internal staff and external users, including content management and communication campaigns. | At least 2 years of experience in training, operations, or instructional design, with proficiency in SharePoint, LMS content, and communication platforms. | Operational Trainer We’re Palco. We provide the management, support, and systems behind self-directed programs—the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in people’s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities. The Operational Trainer is responsible for designing, delivering, and maintaining high‑quality training experiences for both internal team members and external users of Palco’s products and services. This role supports the full lifecycle of learning—guiding new employees beyond initial onboarding, ensuring continued internal skill development, and equipping external partners and stakeholders with clear, effective educational resources. The Operational Trainer manages Palco’s internal and external training libraries, develops engaging training content, and facilitates regular training sessions on topics such as product updates, process changes, and workplace productivity. This role collaborates closely with HR, Marketing, Product Management, and the Client Engagement Team to ensure all training materials and communications are accurate, timely, and aligned with current organizational needs. Responsibilities include supporting employees after their first 90 days, developing and maintaining user guides and LMS content for external audiences, and coordinating scheduled educational communications such as training emails and text notifications. The Operational Trainer also delivers train‑the‑trainer programs and maintains comprehensive documentation to ensure a consistent, high‑quality learning experience across all audiences. Duties and Responsibilities Internal Training • Facilitate ongoing training for new employees after initial HR onboarding, guiding them through their first 90 days and continued development. • Deliver group and one-on-one training sessions on internal processes, software changes, policy updates, and other operational topics. • Develop and lead training sessions that help employees improve remote-work productivity, communication, and technology use. Create meeting agendas, schedule, host conference call, and webinar training with management and partners. • Maintain and expand the internal SharePoint knowledge base, ensuring articles, guides, and documentation remain accurate and well-organized. • Collaborate with HR to update training modules, onboarding content, and process documentation as changes occur. • Partner with Marketing and Product Management to ensure internal teams receive up-to-date information about new initiatives, products, or system enhancements. • Track new employee progress and follow up on training milestones. • Collect feedback from managers and employees to refine training materials and delivery methods. • Support company-wide communications and internal rollout of new tools or update External Training • Develop, update, and maintain external user guides, training documents, and support materials. • Provide “train-the-trainer” support to the Client Engagement Team to ensure consistent and accurate messaging across programs. • Conduct external training sessions as needed to support program rollouts, new features, or user needs. • Collaborate with Marketing and Product Management to ensure all external-facing materials are accurate, up-to-date, and aligned with product enhancements. • Oversee the creation and scheduling of outbound email and text communications across programs, including feature promotions and informational updates. • Manage the external training library and support LMS development, ensuring content is accessible, well-organized, and user-friendly. • Ensure communication campaigns are delivered on schedule and meet quality standards. • Track training effectiveness, collect feedback, and recommend improvements. • Assist the Communications & Training team with external rollout strategies as new products, updates, or policy changes occur. Skills and Attributes • Excellent presentation, facilitation, and communication skills. • Ability to simplify complex information into clear, accessible training content. • Strong written and verbal communication skills. • Strong collaboration skills with marketing, product, and client-facing teams. • Highly organized, detail-oriented, and adaptable to shifting needs or product updates. • Ability to manage multiple training topics and deadlines. Other Essential Traits • Proficient with MS Office • Must be able to exercise tact and discretion under a variety of stressors. • Must have excellent verbal and written communication skills. • Must be able to multi-task and meet deadlines. • Must understand and adhere to Palco’s Core Values. Education and Experience • 2+ years of experience in training, operations, onboarding, communications, or instructional design. • Strong working knowledge of SharePoint, including content management and organizational design. • Experience developing or maintaining user guides, training materials, or LMS content. • Ability to manage email and text communication workflows or platforms (experience with CRM or campaign tools is a plus). • Experience working cross-departmentally with HR, Marketing, and product-focused teams is a plus. Join Us • This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. • Company benefits designed for you: • Generous Paid time off. • Annual bonus potential. • Retirement Savings: We will support you as you save for your future. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. Benefits package: • Employer shared Health Insurance cost • Employer paid Disability Insurance • Employer paid Life and AD&D Insurance • Vision Insurance • Cancer Insurance • Voluntary Life Insurance • Paid Time Off • Remote work environment • Paid holidays When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can: • Bring your authentic self to work. • Grow and thrive, both personally and professionally. • Make a difference with our clients, in our communities, and with the millions of people we support. • Experience work/life balance. • Feel value and a greater purpose through the work you do. Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.