Pair Team

The Community Engagement Specialist will engage with and enroll individuals living with Serious Mental Illness, Substance Use Disorder, and those with high medical needs. This role involves outreach through various communication methods and building trust with eligible members to facilitate their enrollment in the program. | Candidates must be bilingual in English and Spanish with at least one year of experience in a metric-driven environment. A valid driver's license and strong technical skills are also required. | About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This is a full-time position, with a set schedule of Wednesday - Sunday with your days off being Monday & Tuesday. This position primarily allows for remote work; however, you will be required to work PST hours. Key Responsibilities Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process Provide consistent updates on funnel stages including delays and blockers Proficiency in all additional internal/external technology tools utilized for the position Must-Have Qualifications: You are physically located in United States Virtual Ops requires a quiet, HIPAA compliant and internet connected space 1+ year of experience working in a metric or quota-driven environment Dedicated to working within and improving the community you are part of You are results driven with a proven track record of exceeding performance indicators Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish You have strong technical skills and comfort with utilizing multiple technology platforms A valid driver’s license and auto liability insurance Preferred Qualifications: You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask You have experience with high volume outreach and engagement campaigns You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care Because We Value You: Salary: $23 hour depending on experience Comprehensive health, vision & dental insurance Employer-sponsored 401k plan Flexible vacation policy – take the time you need to recharge We provide the equipment needed for the role - laptop, monitor, etc. Monthly $100 work from home expense stipend for your WFH days Mileage/gas reimbursement for your on-site days Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

The Community Engagement Specialist will engage with and enroll individuals living with Serious Mental Illness/Substance Use Disorder and those with high medical needs. This role involves outreach through various communication methods and promoting Pair Team’s services to eligible members. | Candidates must be bilingual in English and Spanish and have at least 1 year of experience in a metric-driven environment. A valid driver's license and strong technical skills are also required. | About Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. This is a full-time position, with a set schedule of Wednesday - Sunday with your days off being Monday & Tuesday. This position primarily allows for remote work; however, you will be required to work PST hours. Key Responsibilities Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in-person at clinic, community based organization, and health system partner locations Seeks to listen openly to eligible members and meets them where they are – understanding that enrollment may require multiple outreaches and adopts a “it’s not my fault but it is my problem” attitude in all communication styles and approaches Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program Promote effective and timely communication amongst internal teams, clinic, community based organization, and health system partners Meet key enrollment metrics and to ensure you are supporting our mission to improve the wellbeing of underserved communities Effectively manage the end-to-end enrollment funnel, ensuring member’s continuation in the enrollment process Provide consistent updates on funnel stages including delays and blockers Proficiency in all additional internal/external technology tools utilized for the position Must-Have Qualifications: You are physically located in United States Virtual Ops requires a quiet, HIPAA compliant and internet connected space 1+ year of experience working in a metric or quota-driven environment Dedicated to working within and improving the community you are part of You are results driven with a proven track record of exceeding performance indicators Bilingual (English/Spanish) with excellent communication skills with proficiency reading, writing, speaking, and listening in English and Spanish You have strong technical skills and comfort with utilizing multiple technology platforms A valid driver’s license and auto liability insurance Preferred Qualifications: You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask You have experience with high volume outreach and engagement campaigns You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care Because We Value You: Salary: $23 hour depending on experience Comprehensive health, vision & dental insurance Employer-sponsored 401k plan Flexible vacation policy – take the time you need to recharge We provide the equipment needed for the role - laptop, monitor, etc. Monthly $100 work from home expense stipend for your WFH days Mileage/gas reimbursement for your on-site days Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Lead daily operations of the Enhanced Care Management program, manage a multidisciplinary care team, oversee P&L, optimize workflows, and drive performance metrics to ensure scalable, high-quality care delivery. | 8+ years operations experience with 5+ years leading large clinical or clinical-adjacent teams, P&L management, healthcare regulatory knowledge, strong collaboration and change management skills, and passion for serving complex chronic needs populations. | About Pair Team Pair Team is a public benefit company reimagining care for the safety net. As an AI-enabled medical group for Medicaid and Medicare, we deliver medical, behavioral, and social care by integrating shelters, pantries and other community-based organizations into our whole-person model. As California's largest complex care provider, we've proven our impact to reduce avoidable emergency care, including a 52% and 26% reduction in ER visits and hospitalizations respectively. Once scaled nationally, our approach would save tax payers $150B per year. With our years of experience and vast data collected, we are now building an AI platform that embeds social work agents across the safety net to truly unify our fragmented healthcare and welfare system. By scaling our country's frontline medical and social services workforce, we aim to bring high-touch care to everyone. At Pair Team, we're not just delivering care—we're transforming it. We're building a future where high-touch, community-driven care is accessible to everyone, especially the most underserved. • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most • TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team • Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs About the Opportunity As the Director of Care Operations at Pair Team, you will play a critical role in leading daily management of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting up to the SVP of Field Operations. What You'll Do • Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved • Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers • Manage the P&L, including unit economics, for your service line • Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience • Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives • Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities • Lead change management efforts as they arise; which include but aren't limited to: reorganizations, KPI rollouts, growth initiatives, etc. What You'll Need • 8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams • Experience with managing a P&L, including unit economics • Well versed in driving key performance metrics, building a high-performing team, and change management • A track record of success in healthcare and a strong understanding of its regulatory requirements • Ownership mindset – own driving results for the mission, business, and customer experience • Strong collaboration skills with thought partners from product, clinical and finance teams • Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape") • Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder • Bonus points for additional experience in ECM, Medicaid, or value-based care settings; scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions • Able to flex to a PST-based schedule to support your California-based care team Our Values • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. Because We Value You • Competitive salary: $175,000 - $200,000 • Equity compensation package • Flexible vacation policy – take the time you need to recharge • Comprehensive medical, dental, and vision coverage • 401(k) through Guideline • 100% company-sponsored short and long-term disability and life insurance • Subsidized backup childcare and caregiver supports through Wellthy • Work entirely from the comfort of your own home • Monthly $100 work from home expense stipend • We provide the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Lead end-to-end IT operations including vendor management, onboarding, security, incident response, and building scalable IT systems in a fast-growing startup environment. | 7-10 years in IT with 2-3 years in lead/architect roles, hands-on experience with IT systems setup, vendor management, security/compliance, incident response, strong technical foundation, and startup builder mindset. | About Pair Team Pair Team is building a new kind of healthcare system across Medicaid, Medicare, and public assistance programs: one that recognizes that access to housing, nutritious food, and reliable transportation are just as critical to health as having the right medications or seeing a doctor. As a public benefit corporation and AI-enabled medical group, we partner with shelters, food pantries, and community organizations to deliver "whole-person" care to the 115 million Americans who rely on the safety net. We are currently the largest complex care provider in California with over 500 employees and are expanding nationally. Our model replaces fragmented healthcare and social services systems with one trusted relationship for all medical, behavioral, and social needs. We improve access, build trust, and dramatically lower costs (52% fewer ER visits, 26% fewer hospitalizations). Our model is a rare combination of saving tax payer dollars ($150B annually at scale) while putting people on an upward life trajectory. At national scale, this approach would save taxpayers. These outcomes are driven by the AI-first, whole-person infrastructure we are building — a platform that connects healthcare and social-service organizations into a unified network. Leveraging our vast data and years of operational experience, we are building the agentic infrastructure for the safety net to coordinate care, automate operations, and learn from every patient interaction to continuously improve outcomes. Read more about the AI-First Medicaid System we are building here. • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most • TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team • Journal of General Internal Medicine: A Novel Intervention for Medicaid Beneficiaries with Complex Needs Our Values • Trust: We consistently strive to earn the trust of our patients and their families, our clinic partners, and our teammates. • Growth: We grow together – as a company and as individuals. • Accountability: We act like owners and take pride in our work. • Act beyond yourself: Our vision and impact goes beyond ourselves and so must our actions. In this role, you will: • Own IT End-to-End: From vendor management to onboarding to security — you'll be the point person. • Stand Up Core Systems: Refactor and optimize Rippling/HRIS and make sure our SaaS stack is clean, secure, and efficient. • Build IT Basics That Scale: Zero-to-one onboarding/offboarding, device management, policies, and workflows. • Drive Vendor Management: Select, negotiate, and manage IT/MSP partners and SaaS vendors. • Security & Compliance: Put lightweight but effective guardrails in place (SPCC guidance, compliance readiness, secure defaults). • Incident Response & Ops: Be the person who runs point when something breaks, and set up simple systems to make sure it doesn't happen again. • Operational Excellence: Bring order to startup chaos — blending data, judgment, and hands-on problem solving to keep things moving fast and secure. Who You Are • Strong Executor: You get stuff done. You don't wait for a team to be hired or others to unblock projects — you roll up your sleeves. • Builder Mentality: Comfortable owning zero-to-one, setting up systems from scratch, and iterating as we grow. • Pragmatic Strategist: You see the north star, and you can build an incremental / low lift path to get there, but you know when "good enough for now" is the right move. • Systems Thinker: Able to design IT and security in a way that actually works for people and scales with the business. • Technical Partner: You work hand-in-hand with engineering and speak their language — not just a translator, but a true collaborator. Your past technical experience gives you the context to engage deeply on systems, architecture, and security. • Calm Under Pressure: Experienced running incident response and keeping people aligned when things go sideways. • Vendor Whisperer: Skilled at picking, managing, and negotiating with vendors. • Great Communicator: Can explain the "why" behind IT decisions in plain English and support non-technical users with empathy. • Scrappy and Flexible: You're as comfortable wiring up an MDM as you are briefing execs on IT security. Requirements • 7–10 years in IT roles, with at least 2–3 in a lead or architect-level capacity (startup or high-growth experience required). • Hands-on IT systems setup: onboarding/offboarding, device management (MDM), SaaS administration, SSO/IDP (Okta, Google Workspace, etc.), HRIS (Rippling preferred). • Vendor management: selection, contract negotiation, and ongoing relationship management across SaaS and MSP/MSO partners. • Security & compliance exposure: experience implementing practical security controls, guiding compliance readiness (SOC 2, HIPAA, etc.), and embedding security into IT processes. • Incident response leadership: experience running and coordinating incident response, including root cause analysis and prevention. • Technical foundation: past roles in systems engineering, IT infrastructure, or security operations — enough to "speak engineering's language" and collaborate on architecture. • Cross-functional partnership: proven track record of working effectively with People Ops, Finance, Legal, and Engineering to align IT with business needs. • Startup builder mindset: experience as the first or early IT hire, or in roles where you had to stand up IT systems and processes from scratch. • Operational excellence: demonstrated ability to create order in fast-moving, ambiguous environments by blending data-driven decision-making with scrappy execution. What Success Looks Like • Every new hire says "onboarding was seamless." • IT systems feel invisible: reliable, secure, and easy to use. • People Ops, Engineering, Legal, Finance, and Care teams all trust and rely on you as their partner. • We're confident in our security posture and compliance prep without slowing the business down. • Incidents get resolved quickly, and future ones are less painful. Because We Value You • Competitive salary: $165,000-$205,000 • Equity compensation package • Flexible vacation policy – take the time you need to recharge • Comprehensive medical, dental, and vision coverage • 401(k) through Guideline • 100% company-sponsored short and long-term disability and life insurance • Subsidized backup childcare and caregiver supports through Wellthy • Work entirely from the comfort of your own home • Monthly $100 work from home expense stipend • We provide the equipment needed for the role • Opportunity for rapid career progression with plenty of room for personal growth! —------- Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Lead daily operations of a large care management program, manage a multi-disciplinary team, oversee P&L, optimize workflows, and drive performance metrics. | 8+ years operations experience with 5+ years leading large clinical or clinical-adjacent teams, P&L management, Medicaid or value-based care experience, and strong collaboration and change management skills. | About Pair Team At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve. We’re building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need Medicaid members. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, we’re not just delivering care—we’re building the future of a more equitable, community-rooted Medicaid system. Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity As the Director of Care Operations at Pair Team, you will play a critical role in leading daily management of Pair Team’s most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This high-impact leadership role is at the center of our mission to transform care for underserved communities. This is a fully remote position reporting up to the VP of Field Operations. What You'll Do Oversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achieved Grow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providers Manage the P&L, including unit economics, for your service line Design and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experience Collaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiatives Introduce and operationalize performance metrics to drive accountability in alignment with organizational priorities Lead change management efforts as they arise; which include but aren’t limited to: reorganizations, KPI rollouts, growth initiatives, etc. What You'll Need 8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teams Experience with managing a P&L, including unit economics Well versed in driving key performance metrics, building a high-performing team, and change management A track record of success in Medicaid or value-based care settings and a strong understanding of their regulatory requirements Ownership mindset – own driving results for the mission, business, and customer experience Strong collaboration skills with thought partners from product, clinical and finance teams Strong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no “red tape”) Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorder Bonus points for additional experience in ECM, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitions Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. Because We Value You Competitive salary: $175,000 - $200,000 Equity compensation package Flexible vacation policy – take the time you need to recharge Comprehensive medical, dental, and vision coverage 401(k) through Guideline 100% company-sponsored short and long-term disability and life insurance Subsidized backup childcare and caregiver supports through Wellthy Work entirely from the comfort of your own home Monthly $100 work from home expense stipend We provide the equipment needed for the role Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!