Paddle

Assist in managing sales contracts, ensure data accuracy in CRM and financial systems, and support reporting and process improvements within the GTM operations. | Bachelor's degree or 1-2 years of experience in an administrative or data-heavy role, proficiency in Excel, attention to detail, and organizational skills. | What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The Role: We are looking for a highly detail-oriented and motivated GTM Operations Analyst to join our newly structured Revenue Operations team, specifically within the Deal Desk & Commissions pillar. This role is essential for ensuring the accurate and timely execution of sales processes, contract administration, and compensation calculations, directly supporting our GTM functions and driving revenue recognition integrity. This is a foundational role, providing a clear career path into specialized Revenue Operations management. Key Responsibilities: Deal Desk Support (60%) Deal Process Administration: Assist the Deal Desk Manager with the review, approval, and processing of standard sales contracts, quotes, and order forms to ensure compliance with company policies and pricing guidelines. System Integrity: Ensure all final deal details, including pricing, products, and terms, are accurately reflected and maintained within the Salesforce CRM and related financial systems. Process Documentation: Assist in maintaining and updating internal documentation for standard deal structures, pricing rules, and approval workflows. Query Management: Act as the first point of contact for routine sales team inquiries regarding contract status, standard pricing, and approval routing. Commissions & Compensation (30%) Data Validation: Support the GTM Operations Manager in validating sales data and key performance indicators used for commission calculations, ensuring data accuracy across various GTM systems. Commissions Calculation: Assist with the monthly and quarterly commission calculation process, including processing inputs and generating output reports for review. Reporting Support: Generate and distribute standard compensation statements and reports to sales personnel. Operations Support & Projects (10%) Assist with ad-hoc reporting and analysis related to GTM performance, sales cycle metrics, and pipeline health. Support the overall GTM Operations team on minor administrative tasks and data cleanup projects within Salesforce. Qualifications & Experience: Required Bachelor’s degree in Business Administration, Finance, Economics, or a related field, OR 1-2 years of experience in an administrative or data-heavy role. Demonstrated proficiency with Microsoft Excel/Google Sheets (e.g., VLOOKUP, Pivot Tables, data manipulation). Exceptional attention to detail and a high commitment to accuracy and data integrity. Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment. Excellent written and verbal communication skills. Preferred (Desirable) Familiarity with Salesforce or another major CRM platform. Basic understanding of the sales cycle and business terminology (e.g., margin, revenue, contract terms). Experience related to financial analysis, accounting, or compensation administration. Why Join Our Revenue Operations Team? Commercial Exposure: You will be at the center of the business, directly supporting revenue-generating activities and gaining deep insight into commercial strategy. Clear Growth Path: This role is the start of a clear career path in Revenue Operations, with opportunities to specialize in commissions, deal strategy, or technical systems. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle for others Paddle together Paddle simply We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Assist in managing sales contract processes, ensure data accuracy in CRM systems, and support reporting and administrative tasks within revenue operations. | Requires proficiency in Excel, attention to detail, organizational skills, and preferably some familiarity with CRM platforms like Salesforce. | Location Boston, Austin TX Employment Type Full time Location Type Remote Department CommercialRevenue Operations and Insights What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The Role: We are looking for a highly detail-oriented and motivated GTM Operations Analyst to join our newly structured Revenue Operations team, specifically within the Deal Desk & Commissions pillar. This role is essential for ensuring the accurate and timely execution of sales processes, contract administration, and compensation calculations, directly supporting our GTM functions and driving revenue recognition integrity. This is a foundational role, providing a clear career path into specialized Revenue Operations management. Key Responsibilities: Deal Desk Support (60%) • Deal Process Administration: Assist the Deal Desk Manager with the review, approval, and processing of standard sales contracts, quotes, and order forms to ensure compliance with company policies and pricing guidelines. • System Integrity: Ensure all final deal details, including pricing, products, and terms, are accurately reflected and maintained within the Salesforce CRM and related financial systems. • Process Documentation: Assist in maintaining and updating internal documentation for standard deal structures, pricing rules, and approval workflows. • Query Management: Act as the first point of contact for routine sales team inquiries regarding contract status, standard pricing, and approval routing. Commissions & Compensation (30%) • Data Validation: Support the GTM Operations Manager in validating sales data and key performance indicators used for commission calculations, ensuring data accuracy across various GTM systems. • Commissions Calculation: Assist with the monthly and quarterly commission calculation process, including processing inputs and generating output reports for review. • Reporting Support: Generate and distribute standard compensation statements and reports to sales personnel. Operations Support & Projects (10%) • Assist with ad-hoc reporting and analysis related to GTM performance, sales cycle metrics, and pipeline health. • Support the overall GTM Operations team on minor administrative tasks and data cleanup projects within Salesforce. Qualifications & Experience: Required • Bachelor’s degree in Business Administration, Finance, Economics, or a related field, OR 1-2 years of experience in an administrative or data-heavy role. • Demonstrated proficiency with Microsoft Excel/Google Sheets (e.g., VLOOKUP, Pivot Tables, data manipulation). • Exceptional attention to detail and a high commitment to accuracy and data integrity. • Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment. • Excellent written and verbal communication skills. Preferred (Desirable) • Familiarity with Salesforce or another major CRM platform. • Basic understanding of the sales cycle and business terminology (e.g., margin, revenue, contract terms). • Experience related to financial analysis, accounting, or compensation administration. Why Join Our Revenue Operations Team? • Commercial Exposure: You will be at the center of the business, directly supporting revenue-generating activities and gaining deep insight into commercial strategy. • Clear Growth Path: This role is the start of a clear career path in Revenue Operations, with opportunities to specialize in commissions, deal strategy, or technical systems. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle for others Paddle together Paddle simply We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.

Manage and grow a strategic book of business in the Americas by driving new business, owning the full sales cycle, and collaborating with internal teams to deliver tailored sales strategies. | Extensive closing experience in software or SaaS sales, consultative and value-based selling skills, ability to manage complex sales processes with high-level stakeholders, and preferably experience in payments or B2B SaaS. | What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better. We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The Role: We are looking for a resourceful, ambitious, and autonomous sales specialist, preferably with a strong understanding of SaaS or Payments, eager to contribute to ambitious growth plans in the Americas. This is an exciting time for you to join: based on the size and breadth of our customers, we are growing like never before! As a key member of our Sales team, your primary focus will be to convert qualified leads into delighted Paddle customers. You'll engage directly with a diverse range of companies, from SaaS to AI to app companies to established enterprise businesses within these landscapes, as they explore their e-commerce provider needs. Your role is critical in helping us define, drive, and achieve our revenue targets, ultimately bringing us closer to our vision of making Paddle the go-to solution for SaaS, AI, and app businesses worldwide. What you'll do: Own and grow a book of business of most strategic prospects within the Americas, developing and executing long-term deal strategies and commercial negotiations. Drive new business by prioritizing target accounts effectively leveraging Business Development Representative support and Marketing resources to execute on account plans and build a robust pipeline. You will be responsible for creating a portion of your own self generated pipeline opportunities Own the full sales cycle, expertly managing all stages including discovery, value positioning, objection handling, and champion building, while effectively influencing stakeholders to progress deal cycles. Employ a consultative sales approach, clearly demonstrating Paddle’s immediate impact and aligning our solutions with customers’ long-term company goals. Master Paddle’s product and possess an in-depth understanding of its features, the broader industry, and the ability to articulate Paddle’s value proposition effectively to CTOs, Heads of Product, and CEOs. Lead discovery efforts to understand each client’s unique needs and collaborate with internal teams to develop effective and tailored sales strategies. Collaborate with Product, Customer Success, and Partnerships teams to align on client needs and develop effective, integrated sales strategies that ensure long-term success. We'd love to hear from you: Have extensive closing experience in a software or SaaS business, managing multi-threaded sales processes and enterprise deals Have deep experience in team-selling and quarterbacking complex sales processes with high-level stakeholders Have experience with consultative, value-based selling and a proven track record of exceeding your quota Have experience selling highly technical products/services Are great at liaising with prospective clients in person, over the phone and email. Have an entrepreneurial attitude which thrives when solving complex challenges and you want to be part of an exceptionally fast-growing company It'd be great if… You have experience in the payments space or selling B2B SaaS. Prior experience at a growth stage Internet/software company. Experience selling to technical persons, (CTO, Head of Product, (Technical) Founders). You’re familiar with eCommerce providers such as Stripe, Braintree, PayPal, Cleverbridge and subscription based services such as Chargebee, Zuora, Recurly. Able to operate in an unstructured, self-starting environment. Everyone is welcome at Paddle At Paddle, we’re committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don’t care if, or where, you studied, what you look like or where you’re from. We’re more interested in your craft, curiosity, passion for learning and what you’ll add to our culture. We encourage you to apply even if you don’t match every part of the job ad, especially if you’re part of an underrepresented group. Please let us know if there’s anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We’re committed to building a diverse team where everyone feels safe to be their authentic self. Let’s grow together. Why you’ll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle for others Paddle together Paddle simply We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. We are a ‘digital-first’ company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.