PaceMate™

Develop and troubleshoot healthcare data integrations using Java, HL7, and FHIR protocols, collaborating with cross-functional teams. | Requires 5+ years in Java development with healthcare integration experience, especially HL7 and FHIR, and familiarity with Spring Framework. | PaceMate™ Java Backend Developer (full-time, remote) Primary Location: All U.S. Locations (remote) JOB SUMMARY PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first. We are currently seeking an experienced Java Backend Developer who will join our innovative team. The ideal candidate will will have a strong background in Java development, Spring Framework, HL7 and FHIR api experience Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity Theft Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Java experience in working with HL7 data (experience with HAPI api is a plus) Help with integration via the HL7 and FHIR protocols Develop restful webservices in java Troubleshoot and resolve issues related to the above integrations. Collaborate with cross-functional teams to gather requirements and ensure successful implementation. Write clean, maintainable, and efficient code following best practices and coding standards. QUALIFICATIONS An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE Bachelor’s degree in computer science, Information Technology, data analytics or a related field 5+ years of experience in Java development. Focus on healthcare integration a plus Extensive experience with HL7 data and FHIR api a must Experience with Spring Framework (experience with Spring Batch framework is a plus). Experience with version control systems such as Git. Excellent problem-solving skills and attention to detail. Excellent problem-solving skills and attention to detail. Strong communication and teamwork abilities. REQUIRED EQUIPMENT Must have access to stable, reliable high-speed internet access. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently. communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry. Must reside within the contiguous United States. During your employment, you will be expected to maintain a separate office/room within your home to create suitable working conditions and a sense of privacy. REPORTING RELATIONSHIPS Supervised by: Chief Technology Officer Supervises: None Target Compensation: $100,000 - $145,000 depending on Length of Experience, Education, Demonstrated Skill Set and Certifications. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

Develop and manage strategic relationships with high-value healthcare clients, supporting clinical and operational goals, and driving growth. | 3-5 years of healthcare account management experience, team management skills, and proficiency in CRM and sales management. | PaceMate™ Manager of Key Accounts (remote, full-time) Location: HARTFORD, CONNECTICUT (remote) JOB SUMMARY We are seeking a PaceMate Manager of Key Accounts for the Hartford, CT area. You will be responsible for developing and managing strategic relationships with high-value electrophysiology (EP), cardiology, and heart failure practices, ensuring optimal and cost-effective use of PaceMate’s products and services. This role oversees key accounts across hospital systems and IDNs, identifying client needs, resolving workflow challenges, and driving growth through upselling and strategic expansion. The Manager leads quarterly business reviews, collaborates with internal teams to support clinical and operational goals, and plays a critical role in maintaining client satisfaction while generating strong references that support future sales opportunities and customer base expansion. PaceMate™, is a complete, fully automated, vendor-neutral software + expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com. Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Identity and Fraud Protection, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. Essential Functions: Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships Collaborate with Sales, marketing, product development and customer success teams to ensure business progress Gain a deep understanding of the client’s clinical & business strategy, clinical workflows and needs Develop tactics that will deliver the most appropriate products or services Use of communication skills to present to and influence key stakeholders in the sales process Provides clients with product information, demonstrations, analytics, ect. Create key opinion leaders / reference sites within each current Key Account customer & region Responsible for both maintaining and growing business in contracted groups Manage expenses within budget Re-Sign current customers on longer term agreements and contract renewals Active involvement in weekly and quarterly sales planning process Key Responsibilities Overall Account Owner Support sales process with workflow expertise Onboarding Responsibilities Serve as Executive Sponsor Attend Onboardings & Workflow Design Meetings Set the ongoing business development expectations Business Development Business Reviews (Quarterly/annually) Physician Relationships Add-on Services Pricing Changes KOL Identification and Development Fellowship Program Nurturing Reference Site / References Nurturing Core Competencies, Skills and Experience Requirements 3-5 years of experience in complex healthcare account management 3-5 Years of team management in healthcare Excellent communication and interpersonal skills Computer literate with Excel, Word, Adobe, PowerPoint Sales Management experience CRM/Cardiology Account Management Experience Required Education: BA/BS or Equivalent 4-year Technical Degree Physical Requirements: While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, such as a calculator, copy machine, and computer printer, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. May require limited travel based on client needs on active or sales activities of business. REQUIRED EQUIPMENT Must have access to stable, reliable internet access Target compensation range of up to $205,000 OTE annually depending on education, experience and certifications. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

Provide patient support and communication for cardiac device remote monitoring, ensure compliance with scheduling guidelines, manage data accurately, and collaborate with internal teams to support patient care. | High school diploma or equivalent required, basic cardiology knowledge required with preference for cardiac device experience, excellent communication and organizational skills, proficiency with electronic communication tools, and ability to work remotely. | PaceMate™ Patient Communication Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate™? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate™ is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate™ healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. JOIN OUR TEAM Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Patient Communications Specialist. This position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community PaceMate™ offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 1. Patient Support and Communication • Make and receive calls to assist patients with their implanted cardiac device remote monitors. • Follow up with repeated calls as needed to obtain remote transmissions. • Monitor internal database to identify and assist patients with disconnected transmitters or overdue transmissions. • Display empathy and provide excellent service to patients and customers. 2. Compliance and Scheduling • Adhere to CMS guidelines and PaceMate standards for cardiac device remote monitoring scheduling. • Communicate electronically with customers regarding patient situations. 3. Data Management • Accurately track and submit calling and scheduling data. • Maintain detailed records of patient interactions in the internal database. 4. Collaboration • Coordinate with team members to ensure seamless patient care and support. • Provide feedback for process improvements. • Demonstrate ability to work autonomously, multi-task, organize, and prioritize work. • Collaborate with internal departments to meet customer's needs. • Assist leadership with projects as directed. QUALIFICATIONS: • Excellent verbal and written communication. • Strong organizational and multitasking abilities. • Ability to display empathy and patience. • Proficiency in electronic communication tools and database systems. An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE: • High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred • Demonstrated ability to always remain professional and courteous with customers • Basic cardiology knowledge required; Cardiology, electrophysiology, or cardiac device experience preferred • Excellent internet and technology skills required • Experience working effectively and productively within a remote environment preferred REQUIRED EQUIPMENT • Must have access to stable, reliable internet access • Must have quiet, dedicated workspace. REPORTING RELATIONSHIPS Supervised by: Patient Communications Manager Supervises: None Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $21.60 - $22.60 per hour, depending on education, experience and certifications. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently. communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health. Powered by JazzHR NTH06I3aZE

Lead Salesforce CRM data and business process management, ensure contract and renewal accuracy, perform pricing and profitability analyses, and partner with leadership for reporting. | 5+ years in B2B service revenue operations, experience with sales/revenue cycles, Salesforce CRM expertise, financial analysis skills, project management, and ability to work in a fast-paced startup environment. | PaceMate™ Manager, Revenue Operations (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. Join Our Team Joining the PaceMate Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Manager of Revenue Operations at PaceMate who will focus on business process design and implementation to execute streamlined customer onboarding, customer account data management, contracting and contract renewal, pricing and revenue analysis. The position is part of the Finance function and will work closely with both Finance and Commercial teams to support the sales and revenue cycles. The ideal candidate is a professional with a track record of success in helping B2B service businesses implement processes to manage customer data and sales activities during periods of growth. The candidate should be eager to embrace change and possess a strong level of attention to detail, organization, critical thinking, and curiosity. The position reports to the President/CFO, and is a remote role (work from home) with potential travel to our office St. Petersburg, Florida. PaceMate™ offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Functional lead over Salesforce CRM data and business process design, implementation, and management. Responsible for review and interpretation of contractual terms and SLAs; ensuring all contractual terms and customer deliverables are reflected in revenue results. Ensure customer renewals, pricing and contractual changes are accurately reflected in CRM records. Ensure contractual terms are clearly documented and agreed upon across functional towers (sales, customer success, clinical delivery, finance) and are accurately reflected in CRM and ERP. Perform customer level and product level pricing, churn, and profitability analyses to be used for operational decision making and reporting. Establish workflow and control environment for Lead to Contract sales cycle, leveraging CRM tools. Maintain CRM master data integrity by establishing structured business process rules, workflows, and security roles within Salesforce. Partner with executive leadership to develop presentation materials for internal and external reporting. QUALIFICATIONS: An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE: 5+ years of experience at a B2B service organization, with an emphasis on supporting sales and revenue cycles (enterprise software and/or healthcare tech are a plus). Educational background in Business disciplines and/or Information Systems preferred. Working knowledge of the Lead-to-Contract and Order-to-Cash business process cycles. Competency in financial analysis, with a familiarity of accounting and financial reporting concepts. Salesforce (or comparable CRM) business process design, implementation and management preferred. Demonstrated project management skills with ability to influence stakeholders. Track record of successful partnerships across cross-functional workstreams. Key values should include ownership, accountability, and a collaborative nature with a commitment to achieving positive results. Ability to thrive in a fast-paced, dynamic startup environment. REQUIRED EQUIPMENT Must have access to stable, reliable internet access. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently. communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry. REPORTING RELATIONSHIPS Supervised by: President, CFO Supervises: None Target Compensation Range: $100,000- $150,000 COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

Lead and support a patient communication team by providing guidance, maintaining standards, facilitating development, and ensuring positive patient and team interactions. | Requires current Senior Patient Communication Specialist at PaceMate, strong communication and organizational skills, healthcare or related education preferred, and proficiency with Microsoft Office and communication platforms. | INTERNAL CANDIDATES ONLY Position Title: Patient Communication Team Lead Department: Communication Services FLSA Type: Non-Exempt Reports To: Patient Communication Manager Supervision Exercised: Patient Communication Specialist Supervision Received: Patient Communication Manager or designee - Quarterly Position Scope: The Patient Communication Team Lead serves as a subject-matter expert and primary resource to Patient Communication Specialists, supporting a positive, informed, and collaborative team environment. The Team Lead assists in maintaining communication standards, provides ongoing education and guidance, fosters team culture, and gathers employee performance observations for leadership review. This role is an early leadership role within the Patient Services department. Essential Functions and Job Responsibilities: • Act as a subject-matter expert for department protocols, workflows, and best practices. • Serve as an information and knowledge resource for team members, responding to questions and providing guidance. • Facilitate 1:1 meetings with team members to support development, discuss performance highlights, and identify opportunities for coaching. • Document and organize team member performance observations (including coaching moments, positive contributions, and attendance call-outs) for manager review. • Support communication and consistency in team operations by providing clarification and reinforcement of department standards. • Assist leadership in identifying trends or educational needs based on team questions and performance patterns. • Participate in team meetings and help maintain updated educational materials and resources as directed. • Maintain thorough understanding of PaceMate’s services and the Communication department’s role in customer support. • Collaborate with leadership to address team concerns, escalate appropriate matters, and promote a cohesive team environment. • Uphold company and team policies, maintain confidentiality, and practice consistent professionalism in all interactions. • Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy. • Demonstrates excellent verbal, written, and electronic communication skills. • Initiates, receives, and documents interactions with patients. • Completes data entry and appointment scheduling in multiple information systems. • Proactively monitors internal database for loss of patient connectivity to home/remote monitoring. • Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment. • Demonstrates ability to multi-task, organize, and prioritize work. • Collaborates with internal departments to meet customers’ needs. • Assists leadership with projects as directed. • Contribute to a positive team culture by modeling the team and company’s Vision and Values. • Take Care of Patients & Customers: • Build trust, connection, and empathy to ensure patients and customers feel valued, respected, and treated like family. • Show compassion and be accommodating to ensure that customers and patients know that they are the most important person at that moment. • Take Care of Each Other: • Cultivate a culture of teamwork, inclusion and respect among all employees. • Emphasize collaboration, encouragement, and a positive environment where employees are heard, recognized, supported, and feel safe. • Create an enjoyable workplace valuing development, unity, and open communication, ensuring everyone thrives together. • Take Care of the Company: • Safeguard the company’s best interests through reliability, innovation, and accountability. • Embrace change and adaptability, while maintaining a growth mindset to ensure continuous improvement. • Contribute to the company’s technological advancement and overall success by demonstrating integrity, knowledge, and responsibility. • Take Care of Yourself: • Manage time effectively and set boundaries to maintain well-being. • Seek personal development and stay open to new ideas and feedback. • Face challenges with perseverance and a positive attitude. • Communicate with openness, honesty, humility, and bravery. Qualifications: An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education and Experience: • Undergraduate or Associate degree in business administration, healthcare, or a related field preferred, or an equivalent combination of education and experience. • Demonstrated exceptional relational and communication skills. • Excellent critical-thinking and de-escalation skills. • Experience creating detailed reports and giving presentations. • Proficiency in using Microsoft Office Suite required. • Ability to manage multiple priorities, while maintaining attention to detail. • A track record of following through on commitments and deadlines required. Excellent planning, organizational, and time management skills required. • Understanding of supporting a remote or virtual workforce experience preferred. • Ability to keep information confidential. • Experience with Teams, Slack, DocuSign, JazzHR, and ZenQMS a strong plus. • Effective 2/24/2023, all new candidates must hold a current Senior Patient Communication Specialist role at PaceMate, to apply from within. The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset. Physical Requirements: While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

The Education Specialist will assess educational needs and develop/deliver internal education programs, focusing on clinical programming. They will collaborate with various stakeholders to create and implement onboarding curricula and provide coaching and support to clinical staff. | Candidates should have an undergraduate degree in a relevant field and three or more years of training and development experience. A strong understanding of training methods and proficiency with Learning Management Systems is also required. | PaceMate™ Education Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. Join Our Team Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are seeking an Education Specialists support the assessment of educational needs and the development/delivery of internal education programs at PaceMate, with a focus on clinical programming. Education Specialists set goals, establish timelines, and coordinate with instructional designers and subject matter experts to develop and deliver educational curricula. In addition to assisting in the development of employees’ skills to improve quality of work, productivity, and retention, the Education Specialists also will be responsible for New Employee Orientation. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, Supplemental Life, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. Roles & Responsibilities: Collaborate with peers to consistently deliver an exceptional first-day onboarding experience for all new hires, promoting employee engagement and contributing to the foundation for a positive company culture. Collaborate with peers and other relevant stakeholders to develop, maintain, and implement an integrated four-week curriculum for onboarding new cardiac device specialists. Collaborate with QA and other stakeholders to identify hotspots and develop interventions to improve outcomes. Regularly collaborate with peers, clinical managers, and QA to act as an organizational advocate and ensure messaging is consistent across all stakeholders. Identify needs and provide subject matter expertise to collaborate with the instructional designer to develop job aids, performance checklists, and other educational support resources. Provide individual coaching and support for clinical device specialists and other clinical staff, as needed to maintain quality of service. Serve as internal expert on PaceMateLIVE workflows for reading device transmissions. Regularly plan, develop, and execute in-services, staff development huddles, and other continuing education programs to ensure high quality output from the clinical team members. Collaborate with the Director, Learning and Development to regularly assess and report on outcomes of educational activities and programs. Extend expertise to assist in enhancing department onboarding for new employees for all PaceMate departments, where appropriate. Assist in the assessment of clinical skills, both for potential applicants, and to determine and address ongoing skills gaps. Collaborate with the Director, Learning and Development to maintain detailed, written curriculums for all educational programs, including ongoing assessment of effectiveness and adaptations, where necessary, to improve educational outcomes. Collaborate with the Director, Learning and Development to create and maintain an annual training plan and educational calendar. Collaborate regularly with other departments in the organization (Customer Success, Product, Integrations, etc.) to maintain knowledge and to identify areas of need for educational support and employee development. Maintain an exceptional level of knowledge related to PML and all associated services, including the ability to speak to key features and benefits for potential customers. Maintain a high level of knowledge regarding best practices for adult learning and the emergence of effective organizational learning tools and resources. Maintain the ability to accurately interpret, comprehend, and apply organizational policies and procedures. Collaborate with the Director, Learning and Development in the implementation of a robust learning culture at PaceMate, as appropriate. Recommend new educational methods and resources. Assist in special projects as needed. Education, Experience, and Core Competency Requirements Undergraduate degree in education, human resources, Nursing, Healthcare, Science, Business Administration, Learning and Development, Organizational Psychology, or a related field preferred, or an equivalent combination of education and experience. Three or more years of training and development. Demonstrated experience in organizing trainings and designing the educational curriculum. In-depth understanding of both traditional and modern training methods (including workshops, simulations, e-learning, and coaching). Hands-on experience with project management a strong plus. Proficiency with Learning Management Systems (LMS), as well as the ability to operate a personal computer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Voice over IP and copier. Must possess written and oral communication skills. Thorough understanding of supporting a remote or virtual workforce preferred. Reporting Relationships Supervised by: Director of Learning and Development Supervises: None Compensation Range: $68,000.00 - $98,000.00 Required Equipment: Must have access to stable, reliable internet access. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

The Education Specialist will assess educational needs and develop/deliver internal education programs, focusing on clinical programming. They will collaborate with various stakeholders to create and maintain educational curricula and provide coaching and support to clinical staff. | Candidates should have an undergraduate degree in a related field and three or more years of training and development experience. Proficiency with Learning Management Systems and strong communication skills are also required. | PaceMate™ Education Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. Join Our Team Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are seeking an Education Specialists support the assessment of educational needs and the development/delivery of internal education programs at PaceMate, with a focus on clinical programming. Education Specialists set goals, establish timelines, and coordinate with instructional designers and subject matter experts to develop and deliver educational curricula. In addition to assisting in the development of employees’ skills to improve quality of work, productivity, and retention, the Education Specialists also will be responsible for New Employee Orientation. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, Supplemental Life, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. Roles & Responsibilities: Collaborate with peers to consistently deliver an exceptional first-day onboarding experience for all new hires, promoting employee engagement and contributing to the foundation for a positive company culture. Collaborate with peers and other relevant stakeholders to develop, maintain, and implement an integrated four-week curriculum for onboarding new cardiac device specialists. Collaborate with QA and other stakeholders to identify hotspots and develop interventions to improve outcomes. Regularly collaborate with peers, clinical managers, and QA to act as an organizational advocate and ensure messaging is consistent across all stakeholders. Identify needs and provide subject matter expertise to collaborate with the instructional designer to develop job aids, performance checklists, and other educational support resources. Provide individual coaching and support for clinical device specialists and other clinical staff, as needed to maintain quality of service. Serve as internal expert on PaceMateLIVE workflows for reading device transmissions. Regularly plan, develop, and execute in-services, staff development huddles, and other continuing education programs to ensure high quality output from the clinical team members. Collaborate with the Director, Learning and Development to regularly assess and report on outcomes of educational activities and programs. Extend expertise to assist in enhancing department onboarding for new employees for all PaceMate departments, where appropriate. Assist in the assessment of clinical skills, both for potential applicants, and to determine and address ongoing skills gaps. Collaborate with the Director, Learning and Development to maintain detailed, written curriculums for all educational programs, including ongoing assessment of effectiveness and adaptations, where necessary, to improve educational outcomes. Collaborate with the Director, Learning and Development to create and maintain an annual training plan and educational calendar. Collaborate regularly with other departments in the organization (Customer Success, Product, Integrations, etc.) to maintain knowledge and to identify areas of need for educational support and employee development. Maintain an exceptional level of knowledge related to PML and all associated services, including the ability to speak to key features and benefits for potential customers. Maintain a high level of knowledge regarding best practices for adult learning and the emergence of effective organizational learning tools and resources. Maintain the ability to accurately interpret, comprehend, and apply organizational policies and procedures. Collaborate with the Director, Learning and Development in the implementation of a robust learning culture at PaceMate, as appropriate. Recommend new educational methods and resources. Assist in special projects as needed. Education, Experience, and Core Competency Requirements Undergraduate degree in education, human resources, Nursing, Healthcare, Science, Business Administration, Learning and Development, Organizational Psychology, or a related field preferred, or an equivalent combination of education and experience. Three or more years of training and development. Demonstrated experience in organizing trainings and designing the educational curriculum. In-depth understanding of both traditional and modern training methods (including workshops, simulations, e-learning, and coaching). Hands-on experience with project management a strong plus. Proficiency with Learning Management Systems (LMS), as well as the ability to operate a personal computer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Voice over IP and copier. Must possess written and oral communication skills. Thorough understanding of supporting a remote or virtual workforce preferred. Reporting Relationships Supervised by: Director of Learning and Development Supervises: None Compensation Range: $68,000.00 - $98,000.00 Required Equipment: Must have access to stable, reliable internet access. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.