PaceMate™

Lead and develop the customer success team to ensure client satisfaction, retention, and growth within a healthcare technology environment. | Requires 5+ years of leadership in customer success or healthcare tech, excellent communication skills, and a bachelor's degree. | PaceMate™ Director of Customer Success (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. JOIN OUR TEAM Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Director of Customer Success, who will play a critical role in supporting PaceMate’s customer base within represented facilities across the United States. This role leads the Customer Success team with a focus on operational rigor, standardization, scalability, and strong people leadership and development. The Director of Customer Success is responsible for building and maintaining relationships with existing clients, partnering with them to identify needs, and ensuring PaceMate’s products and services are utilized appropriately and profitably. This role also develops strategies to grow and retain the client base while ensuring the team delivers high-quality, cost-effective service. The Director oversees the team responsible for onboarding, managing, maintaining, and supporting the upsell of existing accounts in collaboration with the Key Accounts team. This work is accomplished through activities including, but not limited to, building corporate-level relationships, conducting hospital/group practice/account business reviews, and engaging in direct interactions and sales calls with key stakeholders. This role collaborates closely with the Sales, Key Accounts, and EHR Integrations teams to manage onboarding and ongoing client success for new and existing customers. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Provide strong people leadership, coaching, and mentoring to Customer Success Managers and Customer Success Associates in a remote environment. Develop strategies to build operational rigor, standardization, and scalable process improvement within the department. Develop, monitor, and report department and staff KPIs (Key Performance Indicators). Collaborate with the Implementation Program Manager, Sales, Key Accounts, Marketing, Education, Product Support & Development, and Service teams to ensure clients are served appropriately. Ensure business reviews and customer touchpoints are documented in Salesforce by Customer Success Managers in accordance with policy. Address escalated client issues with speed and urgency, coordinating resources across the company as appropriate. Develop a deep understanding of client workflows, needs, and expectations of PaceMate. Ensure new customers are onboarded efficiently and on time, with high-quality training. Ensure internal and external stakeholders are aligned with service-level changes, per policy. Develop tactics that deliver the most appropriate products and services to clients. Use strong communication skills to present to and influence key stakeholders within the customer base. Recruit, develop, and retain a high-performing Customer Success team. Provide clients with product information, demonstrations, analytics, and related resources. Maintain and grow business within contracted groups. Manage departmental expenses within budget. QUALIFICATIONS: An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE: 5+ years of people leadership/team management experience, preferably in a CRM and/or healthcare technology environment 4+ years of operational leadership experience Proven ability to develop strategies, translate them into initiatives, and track successful delivery Excellent communication and interpersonal skills High computer literacy (Outlook, Salesforce, ClickUp, Excel, Word, Adobe, PowerPoint) Bachelor’s degree required PHYSICAL REQUIREMENTS Travel up to 25% While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer and other office equipment, and frequently communicate with customers and employees. Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions. Connectivity: Maintain a reliable, high-speed internet connection at your residence. Geographic restriction: Must reside and work exclusively within the contiguous United States. Notification protocol: You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook. Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management. REPORTING RELATIONSHIPS Supervised by: Chief Executive Officer Supervises: Customer Success Managers Target Compensation Range: $150,000- $175,000 depending on length of Experience, Education, Demonstrated Skill Set and Certifications. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

Provide patient support and communication for cardiac device remote monitoring, ensure compliance with scheduling guidelines, manage data accurately, and collaborate with internal teams to support patient care. | High school diploma or equivalent required, basic cardiology knowledge required with preference for cardiac device experience, excellent communication and organizational skills, proficiency with electronic communication tools, and ability to work remotely. | PaceMate™ Patient Communication Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate™? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate™ is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate™ healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. JOIN OUR TEAM Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are currently seeking a Patient Communications Specialist. This position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community PaceMate™ offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, AD&D, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 1. Patient Support and Communication • Make and receive calls to assist patients with their implanted cardiac device remote monitors. • Follow up with repeated calls as needed to obtain remote transmissions. • Monitor internal database to identify and assist patients with disconnected transmitters or overdue transmissions. • Display empathy and provide excellent service to patients and customers. 2. Compliance and Scheduling • Adhere to CMS guidelines and PaceMate standards for cardiac device remote monitoring scheduling. • Communicate electronically with customers regarding patient situations. 3. Data Management • Accurately track and submit calling and scheduling data. • Maintain detailed records of patient interactions in the internal database. 4. Collaboration • Coordinate with team members to ensure seamless patient care and support. • Provide feedback for process improvements. • Demonstrate ability to work autonomously, multi-task, organize, and prioritize work. • Collaborate with internal departments to meet customer's needs. • Assist leadership with projects as directed. QUALIFICATIONS: • Excellent verbal and written communication. • Strong organizational and multitasking abilities. • Ability to display empathy and patience. • Proficiency in electronic communication tools and database systems. An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. EDUCATION, TRAINING, AND EXPERIENCE: • High school diploma/GED required; College or technical degree, health care related certification and or equivalent experience preferred • Demonstrated ability to always remain professional and courteous with customers • Basic cardiology knowledge required; Cardiology, electrophysiology, or cardiac device experience preferred • Excellent internet and technology skills required • Experience working effectively and productively within a remote environment preferred REQUIRED EQUIPMENT • Must have access to stable, reliable internet access • Must have quiet, dedicated workspace. REPORTING RELATIONSHIPS Supervised by: Patient Communications Manager Supervises: None Compensation: On top of a Robust Benefit Package, we are targeting a compensation range of $21.60 - $22.60 per hour, depending on education, experience and certifications. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently. communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively, utilize voice over internet protocol; and repetitive motions using. fingers and forearms in data entry. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health. Powered by JazzHR NTH06I3aZE

Lead and support a patient communication team by providing guidance, maintaining standards, facilitating development, and ensuring positive patient and team interactions. | Requires current Senior Patient Communication Specialist at PaceMate, strong communication and organizational skills, healthcare or related education preferred, and proficiency with Microsoft Office and communication platforms. | INTERNAL CANDIDATES ONLY Position Title: Patient Communication Team Lead Department: Communication Services FLSA Type: Non-Exempt Reports To: Patient Communication Manager Supervision Exercised: Patient Communication Specialist Supervision Received: Patient Communication Manager or designee - Quarterly Position Scope: The Patient Communication Team Lead serves as a subject-matter expert and primary resource to Patient Communication Specialists, supporting a positive, informed, and collaborative team environment. The Team Lead assists in maintaining communication standards, provides ongoing education and guidance, fosters team culture, and gathers employee performance observations for leadership review. This role is an early leadership role within the Patient Services department. Essential Functions and Job Responsibilities: • Act as a subject-matter expert for department protocols, workflows, and best practices. • Serve as an information and knowledge resource for team members, responding to questions and providing guidance. • Facilitate 1:1 meetings with team members to support development, discuss performance highlights, and identify opportunities for coaching. • Document and organize team member performance observations (including coaching moments, positive contributions, and attendance call-outs) for manager review. • Support communication and consistency in team operations by providing clarification and reinforcement of department standards. • Assist leadership in identifying trends or educational needs based on team questions and performance patterns. • Participate in team meetings and help maintain updated educational materials and resources as directed. • Maintain thorough understanding of PaceMate’s services and the Communication department’s role in customer support. • Collaborate with leadership to address team concerns, escalate appropriate matters, and promote a cohesive team environment. • Uphold company and team policies, maintain confidentiality, and practice consistent professionalism in all interactions. • Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy. • Demonstrates excellent verbal, written, and electronic communication skills. • Initiates, receives, and documents interactions with patients. • Completes data entry and appointment scheduling in multiple information systems. • Proactively monitors internal database for loss of patient connectivity to home/remote monitoring. • Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment. • Demonstrates ability to multi-task, organize, and prioritize work. • Collaborates with internal departments to meet customers’ needs. • Assists leadership with projects as directed. • Contribute to a positive team culture by modeling the team and company’s Vision and Values. • Take Care of Patients & Customers: • Build trust, connection, and empathy to ensure patients and customers feel valued, respected, and treated like family. • Show compassion and be accommodating to ensure that customers and patients know that they are the most important person at that moment. • Take Care of Each Other: • Cultivate a culture of teamwork, inclusion and respect among all employees. • Emphasize collaboration, encouragement, and a positive environment where employees are heard, recognized, supported, and feel safe. • Create an enjoyable workplace valuing development, unity, and open communication, ensuring everyone thrives together. • Take Care of the Company: • Safeguard the company’s best interests through reliability, innovation, and accountability. • Embrace change and adaptability, while maintaining a growth mindset to ensure continuous improvement. • Contribute to the company’s technological advancement and overall success by demonstrating integrity, knowledge, and responsibility. • Take Care of Yourself: • Manage time effectively and set boundaries to maintain well-being. • Seek personal development and stay open to new ideas and feedback. • Face challenges with perseverance and a positive attitude. • Communicate with openness, honesty, humility, and bravery. Qualifications: An individual must be able to perform each Essential Function of the job satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions. Nothing within this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Education and Experience: • Undergraduate or Associate degree in business administration, healthcare, or a related field preferred, or an equivalent combination of education and experience. • Demonstrated exceptional relational and communication skills. • Excellent critical-thinking and de-escalation skills. • Experience creating detailed reports and giving presentations. • Proficiency in using Microsoft Office Suite required. • Ability to manage multiple priorities, while maintaining attention to detail. • A track record of following through on commitments and deadlines required. Excellent planning, organizational, and time management skills required. • Understanding of supporting a remote or virtual workforce experience preferred. • Ability to keep information confidential. • Experience with Teams, Slack, DocuSign, JazzHR, and ZenQMS a strong plus. • Effective 2/24/2023, all new candidates must hold a current Senior Patient Communication Specialist role at PaceMate, to apply from within. The ideal candidate demonstrates servant leadership, a patient-focus, and a team-oriented skillset. Physical Requirements: While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees. Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry. About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

The Education Specialist will assess educational needs and develop/deliver internal education programs, focusing on clinical programming. They will collaborate with various stakeholders to create and implement onboarding curricula and provide coaching and support to clinical staff. | Candidates should have an undergraduate degree in a relevant field and three or more years of training and development experience. A strong understanding of training methods and proficiency with Learning Management Systems is also required. | PaceMate™ Education Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. Join Our Team Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are seeking an Education Specialists support the assessment of educational needs and the development/delivery of internal education programs at PaceMate, with a focus on clinical programming. Education Specialists set goals, establish timelines, and coordinate with instructional designers and subject matter experts to develop and deliver educational curricula. In addition to assisting in the development of employees’ skills to improve quality of work, productivity, and retention, the Education Specialists also will be responsible for New Employee Orientation. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, Supplemental Life, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. Roles & Responsibilities: Collaborate with peers to consistently deliver an exceptional first-day onboarding experience for all new hires, promoting employee engagement and contributing to the foundation for a positive company culture. Collaborate with peers and other relevant stakeholders to develop, maintain, and implement an integrated four-week curriculum for onboarding new cardiac device specialists. Collaborate with QA and other stakeholders to identify hotspots and develop interventions to improve outcomes. Regularly collaborate with peers, clinical managers, and QA to act as an organizational advocate and ensure messaging is consistent across all stakeholders. Identify needs and provide subject matter expertise to collaborate with the instructional designer to develop job aids, performance checklists, and other educational support resources. Provide individual coaching and support for clinical device specialists and other clinical staff, as needed to maintain quality of service. Serve as internal expert on PaceMateLIVE workflows for reading device transmissions. Regularly plan, develop, and execute in-services, staff development huddles, and other continuing education programs to ensure high quality output from the clinical team members. Collaborate with the Director, Learning and Development to regularly assess and report on outcomes of educational activities and programs. Extend expertise to assist in enhancing department onboarding for new employees for all PaceMate departments, where appropriate. Assist in the assessment of clinical skills, both for potential applicants, and to determine and address ongoing skills gaps. Collaborate with the Director, Learning and Development to maintain detailed, written curriculums for all educational programs, including ongoing assessment of effectiveness and adaptations, where necessary, to improve educational outcomes. Collaborate with the Director, Learning and Development to create and maintain an annual training plan and educational calendar. Collaborate regularly with other departments in the organization (Customer Success, Product, Integrations, etc.) to maintain knowledge and to identify areas of need for educational support and employee development. Maintain an exceptional level of knowledge related to PML and all associated services, including the ability to speak to key features and benefits for potential customers. Maintain a high level of knowledge regarding best practices for adult learning and the emergence of effective organizational learning tools and resources. Maintain the ability to accurately interpret, comprehend, and apply organizational policies and procedures. Collaborate with the Director, Learning and Development in the implementation of a robust learning culture at PaceMate, as appropriate. Recommend new educational methods and resources. Assist in special projects as needed. Education, Experience, and Core Competency Requirements Undergraduate degree in education, human resources, Nursing, Healthcare, Science, Business Administration, Learning and Development, Organizational Psychology, or a related field preferred, or an equivalent combination of education and experience. Three or more years of training and development. Demonstrated experience in organizing trainings and designing the educational curriculum. In-depth understanding of both traditional and modern training methods (including workshops, simulations, e-learning, and coaching). Hands-on experience with project management a strong plus. Proficiency with Learning Management Systems (LMS), as well as the ability to operate a personal computer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Voice over IP and copier. Must possess written and oral communication skills. Thorough understanding of supporting a remote or virtual workforce preferred. Reporting Relationships Supervised by: Director of Learning and Development Supervises: None Compensation Range: $68,000.00 - $98,000.00 Required Equipment: Must have access to stable, reliable internet access. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.

The Education Specialist will assess educational needs and develop/deliver internal education programs, focusing on clinical programming. They will collaborate with various stakeholders to create and maintain educational curricula and provide coaching and support to clinical staff. | Candidates should have an undergraduate degree in a related field and three or more years of training and development experience. Proficiency with Learning Management Systems and strong communication skills are also required. | PaceMate™ Education Specialist (full-time, remote) Primary Location: All U.S. Locations (remote) Why work at PaceMate? Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate is one of the nation’s fastest-growing companies in cardiac rhythm management software and remote monitoring. Combining the most technologically advanced cloud-native software, research-grade data, and seamless integrations, PaceMateLIVE™, the company’s flagship remote monitoring software platform, is enabling many of the nation’s most renowned electrophysiologists, device clinics, and healthcare systems to effectively manage their device patient populations. With PaceMate, healthcare organizations can experience comprehensive interoperability and secure data exchange—significantly improving patient outcomes, reimbursements, and productivity. Join Our Team Joining the PaceMate™ Team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. We are seeking an Education Specialists support the assessment of educational needs and the development/delivery of internal education programs at PaceMate, with a focus on clinical programming. Education Specialists set goals, establish timelines, and coordinate with instructional designers and subject matter experts to develop and deliver educational curricula. In addition to assisting in the development of employees’ skills to improve quality of work, productivity, and retention, the Education Specialists also will be responsible for New Employee Orientation. PaceMate offers those employees working full-time a robust compensation and benefit package to include Health and Prescription coverage, Dental, Vision, Long-Term Disability, Short-Term Disability, Supplemental Life, Flexible Spending Account, Healthcare Savings Account, 401k Retirement Savings, Discount Program, Employee Assistance Program, Financial Wellness Program, Paid Time Off, Legal Insurance, Hospital Indemnity, Critical Illness, and Accident Coverage. Roles & Responsibilities: Collaborate with peers to consistently deliver an exceptional first-day onboarding experience for all new hires, promoting employee engagement and contributing to the foundation for a positive company culture. Collaborate with peers and other relevant stakeholders to develop, maintain, and implement an integrated four-week curriculum for onboarding new cardiac device specialists. Collaborate with QA and other stakeholders to identify hotspots and develop interventions to improve outcomes. Regularly collaborate with peers, clinical managers, and QA to act as an organizational advocate and ensure messaging is consistent across all stakeholders. Identify needs and provide subject matter expertise to collaborate with the instructional designer to develop job aids, performance checklists, and other educational support resources. Provide individual coaching and support for clinical device specialists and other clinical staff, as needed to maintain quality of service. Serve as internal expert on PaceMateLIVE workflows for reading device transmissions. Regularly plan, develop, and execute in-services, staff development huddles, and other continuing education programs to ensure high quality output from the clinical team members. Collaborate with the Director, Learning and Development to regularly assess and report on outcomes of educational activities and programs. Extend expertise to assist in enhancing department onboarding for new employees for all PaceMate departments, where appropriate. Assist in the assessment of clinical skills, both for potential applicants, and to determine and address ongoing skills gaps. Collaborate with the Director, Learning and Development to maintain detailed, written curriculums for all educational programs, including ongoing assessment of effectiveness and adaptations, where necessary, to improve educational outcomes. Collaborate with the Director, Learning and Development to create and maintain an annual training plan and educational calendar. Collaborate regularly with other departments in the organization (Customer Success, Product, Integrations, etc.) to maintain knowledge and to identify areas of need for educational support and employee development. Maintain an exceptional level of knowledge related to PML and all associated services, including the ability to speak to key features and benefits for potential customers. Maintain a high level of knowledge regarding best practices for adult learning and the emergence of effective organizational learning tools and resources. Maintain the ability to accurately interpret, comprehend, and apply organizational policies and procedures. Collaborate with the Director, Learning and Development in the implementation of a robust learning culture at PaceMate, as appropriate. Recommend new educational methods and resources. Assist in special projects as needed. Education, Experience, and Core Competency Requirements Undergraduate degree in education, human resources, Nursing, Healthcare, Science, Business Administration, Learning and Development, Organizational Psychology, or a related field preferred, or an equivalent combination of education and experience. Three or more years of training and development. Demonstrated experience in organizing trainings and designing the educational curriculum. In-depth understanding of both traditional and modern training methods (including workshops, simulations, e-learning, and coaching). Hands-on experience with project management a strong plus. Proficiency with Learning Management Systems (LMS), as well as the ability to operate a personal computer, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Voice over IP and copier. Must possess written and oral communication skills. Thorough understanding of supporting a remote or virtual workforce preferred. Reporting Relationships Supervised by: Director of Learning and Development Supervises: None Compensation Range: $68,000.00 - $98,000.00 Required Equipment: Must have access to stable, reliable internet access. COMPANY DESCRIPTION PaceMate® is a pioneering force in cardiac remote monitoring and data management. We’re driven by a mission to modernize digital healthcare and envision a future of connected, personalized cardiac care. Since 2015, PaceMate has been simplifying and streamlining device clinic operations with one easy-to-use platform—PaceMateLIVE®. As the industry’s only comprehensive cardiac remote monitoring solution, PaceMateLIVE® uniquely pairs device and EHR data and prioritizes patient care intelligently. Visit PaceMate.com to see how together—We never miss a beat.® About PaceMate Recognized as a Top 100 Healthcare Technology Company by Healthcare Technology Report, PaceMate offers the most comprehensive remote cardiac monitoring solution in the industry. PaceMateLIVE is the only clinical dashboard with user-friendly integrations for all implantable cardiac devices, ambulatory monitors, consumer ECGs, and heart failure products. PaceMate’s Auto-Triage™ prioritizes patients based on clinician-customized standards—not device alerts—resulting in a substantial reduction in alert burden. With the most live connections through EHR-partnered integrations across Epic, Cerner, and athenahealth, PaceMate offers a true, vetted, and validated industry-leading solution for interoperability: ensuring bi-directional data transfer for more accurate reporting, streamlined workflows, and one-click billing. PaceMate’s software-only, concierge on-demand, and full-service offerings deliver a flexible, customized solution for cardiac practices. Visit PaceMate.com to learn how one platform is transforming the future of digital health.