Owner.com

Lead and optimize product launch and go-to-market systems to drive customer adoption and sales enablement across multiple teams. | 3-6 years tech marketing experience with proven launch system impact, strong AI usage, organizational skills, and excellent communication. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is shipping faster every quarter. AI is compressing engineering time, the product roadmap is accelerating, and the cadence of new releases keeps climbing. That speed is the point. It's also an opportunity to improve. Our customers buy Owner because we run their online experience and drive growth. They feel Owner is working when their sales go up, not when they learn about a feature. Every release we send them spends some social currency, and many releases need no action from them at all. Treating "more shipping" as 1:1 with "more launching" burns customer attention without earning anything back. At the same time, the bottleneck has shifted. What gates value now is how fast Sales, CS, and Support can absorb what shipped and speak to it with confidence. And Owner's product portfolio is quickly moving toward features that require real customer action and adoption. That's where you come in. You'll be part of a team that builds and runs our launch and GTM system. You'll set the logic for which releases reach customers and how each one lands. You'll own launch success and adoption metrics for the features that matter. And you'll equip every customer-facing team to speak with confidence, without leaning on "one more training session" as the answer. This role is fully remote and can be based out of the United States or Canada. The impact you'll have • Build and run our launch system: clear logic for which releases reach customers, and how each one lands with a done-for-you base that expects results from Owner, not endless emails. • Own launch success and adoption metrics for releases that require real customer action (e.g., releases a customer has to set up, configure, or use proactively). Set the bar, instrument the work, iterate until it lands. • Run a cadence customers can rely on to stay current. E.g., regular customer newsletters, feature release sessions (working toward Shopify Editions caliber), and the in-product moments in between. • Execute launches end to end across all marketing channels, in-product surfaces, case studies, Guru, and Support content, so the work doesn't fragment across our teams. • Ladder case studies and proof points to Owner's platform story, so launches connect to the bigger picture rather than landing as one-off feature blasts. (In other words, Owner is more than the sum of its features, help customers understand that as the product grows.) • Partner with Enablement to build rolling adoption programs across Sales, CS, and Support that keep customer-facing teams current, without leaning on "one more training" as the answer. • Sit with Product from the earliest stage (scoping new functionality), so go-to-market and messaging are considered before even one line of code is written. Do not expect this role to be "launch bolted on at the end". Who you'll work with • This role reports to our VP of Marketing • Product (PRD-stage partnership so GTM is in the spec) • Enablement (your closest partner for keeping customer-facing teams current) • All customer-facing teams across the funnel: Sales, CS, and Support • Customer Marketing, Growth Marketing, Community, and Brand/Events (the channels and moments customers see) What we're looking for • 3-6 years of proven tech marketing experience in product marketing, GTM, or a closely related role. • You've played a key part of a launch system that drove real impact. One that balanced product velocity, customer awareness and adoption, and a real respect for customer time and bandwidth. You can speak to the specifics. • You're obsessed with AI upside. You currently use AI to move faster without sacrificing accuracy. You have ideas brewing on using AI in a GTM program that you're excited to apply here. • You have a strong and novel POV on what GTM looks like as AI compresses engineering time and the product roadmap accelerates. You have a strong POV on enabling customer-facing teams without "one more training session" as the crutch. • You are highly organized and use workflows to keep your finger on every pulse that matters. You've either partnered closely with Enablement OR personally owned enablement work for customer-facing teams. You know how to make Sales, CS, and Support confident on what shipped. • You are a world-class communicator who presents and writes in a precise, compelling style. You're comfortable switching from "must-be-understood" customer comms to "rally the enthusiasm" internal comms, and every style in between. Interview Process Recruiter Screen, 30-minute call to align on your background, what you're looking for, and answer any early questions Hiring Manager Screen, 45-minute video interview with the hiring manager to go deeper on your experience, strategic thinking, and how you partner cross-functionally Case Study, Complete a take-home project designed to simulate the work you'll do in this role. Case Study Presentation, 60-minute live review of your project with the hiring team. Marketing Leadership Interview, 30-minute conversation with our Chief Marketing Officer. Final Round, 30-minute conversation with a C-suite executive to discuss vision, team fit, and long-term impact in the role Pay and benefits The estimated base salary range for this role is $155,000 - $165,000 USD, plus a generous pre-IPO equity package. Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO, plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Lead development of guest lifecycle and loyalty initiatives with AI-assisted personalized marketing and data pipelines. | Technical leader with experience shipping AI-assisted features and managing complex cross-functional projects with data-driven experimentation. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! About the Team: The Guest Lifecycle & Loyalty (LILO) team is building what amounts to a world-class marketing agency for every restaurant on Owner — running automatically, at scale, with data-driven optimization that even a great agency could never match. We own the messaging, loyalty, and intelligence that turn first-time guests into repeat guests and long-term regulars across email, SMS, and push, along with the systems that power segmentation, experimentation, and measurement — so restaurants can reliably grow repeat orders and lifetime value. Our work sits at the intersection of product, data, and deliverability/reliability: we're scaling high-volume communications safely, improving attribution and experimentation rigor, and raising the quality and timeliness of the customer data that drives personalized outreach. And we're at an inflection point. The foundations — reliable delivery, trustworthy attribution, modern campaign infrastructure — are coming together, and that unlocks the exciting part: making marketing radically more personalized at both the restaurant and the guest level. Picture campaigns that generate themselves from real-world signals, creative that adapts to each restaurant's brand voice, and channel, item, and offer decisions optimized for each individual guest. Some of that will run on LLMs; much of it, at guest scale, will require classic ML systems we haven't built yet. What you’ll work on: Own high-impact lifecycle initiatives end-to-end (from ambiguous goal → design → build → launch → iteration), spanning guest journeys like activation, reactivation, graduation, and loyalty. Build reliable messaging and data pipelines that power campaign execution (segmentation, scheduling, send-time optimization) across email/SMS/push at scale. Raise the bar on deliverability and compliance (domain warmup, provider policies, Twilio registration, throttling/guardrails), ensuring we can send safely while maximizing reach and performance. Establish an experimentation + measurement loop for lifecycle: holdouts, incremental lift, attribution quality, and analytics instrumentation that product and marketing can trust. Improve platform observability and operational excellence with SLOs, dashboards, alerting, and incident-ready runbooks for business-critical pipelines. Ship AI-assisted capabilities that make lifecycle marketing more autonomous (e.g., smarter targeting, creative generation, and adaptive campaign optimization), with a bias toward production-ready systems. Multiply the team through technical leadership: set engineering standards, review designs, mentor engineers, and partner cross-functionally with Product, Data, Marketing, and other GPV Growth teams. What we need: Strong technical leadership and action bias. Proven ability to drive multi-quarter, cross-functional initiatives from problem framing through measurable outcomes. AI-leaning builder. Hands-on experience shipping AI-assisted features or platform capabilities (LLMs, embeddings, ranking, or ML-adjacent systems), and a pragmatic approach to evaluation, safety, and iteration. Strong end-to-end ownership. Ability to take projects from vague problem statements through design, implementation, and production support. Product-oriented engineering judgment. Able to make tradeoffs that balance speed, quality, and long-term platform leverage in a fast-moving environment. Strong communication and collaboration. Ability to align stakeholders and influence decisions across teams without authority. Data & experimentation rigor. Comfort defining success metrics, running controlled experiments/holdouts, and debugging performance changes across complex funnels. Pay and benefits The estimated starting base salary range for this role is $190K-220K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Lead technical direction and development of a personalization platform using ML and LLM, mentor engineers, and drive cross-team initiatives. | Staff-level leadership with 8+ years experience, strong backend systems expertise, and data-driven mindset for experimentation. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! About the Team: The Guest Lifecycle & Loyalty (LILO) team is building what amounts to a world-class marketing agency for every restaurant on Owner — running automatically, at scale, with data-driven optimization that even a great agency could never match. We own the messaging, loyalty, and intelligence that turn first-time guests into repeat guests and long-term regulars across email, SMS, and push, along with the systems that power segmentation, experimentation, and measurement — so restaurants can reliably grow repeat orders and lifetime value. Our work sits at the intersection of product, data, and deliverability/reliability: we're scaling high-volume communications safely, improving attribution and experimentation rigor, and raising the quality and timeliness of the customer data that drives personalized outreach. And we're at an inflection point. The foundations — reliable delivery, trustworthy attribution, modern campaign infrastructure — are coming together, and that unlocks the exciting part: making marketing radically more personalized at both the restaurant and the guest level. Picture campaigns that generate themselves from real-world signals, creative that adapts to each restaurant's brand voice, and channel, item, and offer decisions optimized for each individual guest. Some of that will run on LLMs; much of it, at guest scale, will require classic ML systems we haven't built yet. What you'll work on: Set the technical direction for the personalization platform — the systems that decide who we reach, when, on which channel, and with what creative, item, and offer — and chart the path from today's foundation toward an increasingly autonomous, agent-assisted future. Build the intelligence layer, combining LLM-powered and classic ML approaches to personalize marketing at restaurant and guest scale, where cost and latency mean we can't just reach for a model call every time. Own the hard, high-leverage problems that make all of this possible and trustworthy — reliable high-volume sending, an experimentation and measurement engine teams can trust, and the data quality that great personalization depends on. Turn one-off campaign work into a durable platform, so launching a new guest journey becomes configuration rather than a bespoke engineering project — creating leverage for the entire team. Amplify the engineers around you — set the technical bar, mentor and grow engineers within and beyond LILO, lead design reviews, and leave the people and systems you touch meaningfully better. Help shape the roadmap alongside Product, Data, and Marketing, bringing clarity to ambiguous, open-ended problems and helping decide what we take on next. What we need: Staff-level technical leadership. A track record of owning and driving ambitious, multi-person initiatives that cross team boundaries — from a vague but exciting idea through to measurable, durable impact. (Typically 8+ years of relevant experience.) A multiplier mindset. You make the engineers around you better — through mentorship, high standards, thoughtful design review, and the patterns and systems you leave behind. Strong backend and systems depth. Comfort designing reliable, high-scale services and data pipelines, with good instincts for where to invest in robustness and where to move fast. A data- and experimentation-driven mindset. You reach for holdouts, incrementality, and measurement to know what's actually working — and you're excited to apply ML and AI to real product problems. Comfort with ambiguity and a bias for impact. You turn open-ended, aspirational goals into concrete technical bets, and you're energized rather than daunted by problems nobody has solved yet. Clear communication and influence. You align stakeholders and move decisions across teams without relying on authority. Pay and benefits The estimated starting base salary range for this role is $220K-$240K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Lead a team managing high-value SaaS customer accounts to drive retention and expansion through strategic partnerships. | 7+ years in customer success/account management with 3+ years managing teams, preferably in SaaS and SMB tech. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you As the Senior Manager of Customer Success (Enterprise), you will lead the team responsible for our most valuable and complex customer relationships. This team works with multi-location restaurant groups, franchises, and high-ARR customers who rely on Owner’s platform to power their digital growth. These customers often have multiple stakeholders, larger operational complexity, and significant opportunities for long-term partnership. You will manage and develop a team of Customer Success Managers focused on delivering a high-touch, strategic customer experience while driving retention, expansion, and measurable business outcomes for these accounts. This role requires strong leadership, a deep understanding of customer success strategy, and the ability to help your team navigate complex organizations and build trusted relationships with operators, marketing leaders, and executives. You’ll collaborate closely with the SVP of Customer Success and cross functional partners to ensure our most strategic customers are successful and continue to grow with Owner. This role is 100% remote and open to candidates anywhere in the United States; however, we strongly prefer candidates based in San Francisco, Los Angeles, Chicago, or New York. The impact you will have You will play a critical role in the growth and long-term success of Owner’s highest-value customers. Your work will directly impact the company’s trajectory by: Strengthening Strategic Customer Partnerships: Leading a team that partners with multi-location restaurant brands and franchise groups to help them maximize the value of Owner’s platform and achieve measurable growth. Reducing Customer Churn and Driving Customer Expansion at the Strategic Level: Ensuring proactive account management, strong stakeholder relationships, and tailored retention and growth strategies that keep high-value customers engaged and successful. Increasing Customer Lifetime Value: Driving expansion across locations, brands, and services while helping customers fully adopt Owner’s solutions to unlock long-term growth. Improving Customer Experience for Complex Accounts: Establishing best practices and playbooks for managing multi-location customers with multiple stakeholders and operational complexity. Scaling Strategic Customer Success: Helping define how Owner supports high-ARR customers as the company continues to grow, ensuring our team delivers exceptional results at scale. Your leadership will directly influence customer retention, revenue growth, and the success of some of Owner’s most important customers. Who you’ll work with SVP of Customer Success Other Managers of Customer Success Leaders of Customer Support, Launch, and Sales Product Leaders Operations + Enablement What we’re looking for Experience: 7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, POS, restaurant technology, or SMB software. Leadership: 3+ years of experience managing Customer Success Managers or Account Managers with a track record of building and developing high-performing teams. Strategic Account Experience: Experience managing high-ARR customers with multi-location operations. Complex Stakeholder Management: Experience working with franchises or clients with multiple stakeholders is a plus. Customer-Centric Mindset: A deep commitment to delivering exceptional customer outcomes, with experience building long-term partnerships with strategic accounts. Analytical Skills: Strong analytical skills with the ability to interpret customer metrics and translate insights into retention and growth strategies. Communication Skills: Excellent verbal and written communication skills, with the ability to guide teams in managing executive-level customer relationships. Problem-Solving: Proven ability to anticipate customer needs, navigate complex situations, and support teams in resolving challenges effectively. Adaptability: A highly adaptable leader who thrives in a fast-paced environment and can manage competing priorities. Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus. Pay and benefits The estimated base salary range for this role is $160K - $175K USD, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Manage POS customer portfolio to drive adoption, retention, and conduct value reviews ensuring measurable ROI. | Requires 2+ years in customer success at POS or restaurant tech with knowledge of POS hardware, payment processing, and SaaS tools. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why We’re Looking for You Owner.com is scaling its Point of Sale rapidly, and we’re building a dedicated Customer Success team to support our newest customer segment. As a POS CSM, you will own the post-launch relationship for restaurants running Owner’s full stack — Core digital ordering platform and point of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value. The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into tangible business outcomes like loyalty program adoption and increased in-store and online sales. What You’ll Do Own a portfolio of POS customers across all stages of the post-go-live lifecycle, with a focus on driving full product adoption across both Owner’s Core Online Ordering platform and Point of Sale. Deliver ongoing value by coaching customers on in-store growth strategies, loyalty program adoption, mobile app optimization and sales volume growth Conduct Value Reviews that tie product usage to customer business outcomes: MoM sales growth, conversion, in-store revenue and digital channel performance. Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong objection handling skills Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify growth opportunities Help build POS playbooks: contributing to processes, SOPs and scalable frameworks as this team grows What We’re Looking For A strong customer centric approach. You handle conversations with empathy, professionalism and a solutions-first mindset Strong communication and negotiation skills with expertise in uncovering pain points, objection handling and de-escalation Strong proficiency in interpreting data to identify trends, wins and opportunities. You have the ability to use data to tell a compelling story Quick thinking and creative problem-solving to manage challenging customer situations in real time with a high degree of ownership and accountability Process-oriented thinking. You see inefficiencies and build better frameworks to improve your workflow and your team’s process Grit, adaptability and comfort navigating ambiguity. This team is in build mode and you are excited by that! Minimum Requirements 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company You held targets which included NRR, GRR and/or retention metrics Working knowledge of POS hardware payment processing technology and in-store restaurant operations Proven track record of managing customer churn and driving product adoption in a SaaS environment Expertise with tools such as Salesforce, SalesLoft, Claude, Notion, Slack A background in B2B2C, ideally within the food/hospitality and technology space. Familiarity with industry trends trends and competitive dynamics A commitment to personal growth and continuous improvement Bonus: Experience working in a restaurant Previous experience in a high-growth or early stage SaaS company where you helped build and refine CS processes Familiarity with digital marketing strategies (SEO, email, loyalty, Google Ads) that drive restaurant revenue The Impact You Will Have Help restaurant owners see measurable ROI from Owner’s platform Drive retention in Owners newest customer segment Shape the POS customer journey. You will work in a collaborative enirvonment to define how this team operates at scale Surface product insights and influence Owners roadmap Pay and benefits The estimated base salary range for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Build and own autonomous restaurant operations software to improve workflows and guest experiences. | 3+ years of software engineering experience shipping customer-facing features with React, Node.js, and modern databases, plus strong ownership and communication skills. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Today, restaurant owners spend huge amounts of time reacting to operational problems: managing incoming orders, handling kitchen bottlenecks, coordinating delivery, updating menus, and responding to customer issues under constant time pressure. RestX is building the autonomous operating system for restaurants. Our systems detect issues using signals across fragmented systems, automate decisions at scale, and help restaurants run with minimal manual intervention, helping owners focus on their passion: making great food and delighting their customers. This team owns ordering, fulfillment, restaurant operations including guest relationship management, and kitchen workflows – systems directly in the critical path for restaurant revenue and a stellar guest experience. We're looking for a Senior Full-Stack Engineer, who cares deeply about the product experience and has the range to own it end-to-end. You'll build mission-critical software systems that directly impact restaurant revenue and reputation. This role is 100% remote and can be based anywhere in the United States and Canada. Our Tech Stack Frontend: React, Next.js, TypeScript Mobile: React Native Backend: Node.js, TypeScript Databases: MongoDB, PostgreSQL TypeScript everywhere The impact you'll have Build autonomous restaurant operations software and innovate new interaction models between operators and software Work on mission-critical systems that directly impact guest experience with our product, restaurant revenue and reputation Build systems in a domain with rich real-time data loops with immediate customer feedback, and have a direct impact on Owner’s revenue trajectory by greatly reducing support tickets and churn Demonstrate extreme ownership across workflows spanning ordering, kitchens, delivery, and fulfillment What we're looking for 3+ years of software engineering experience, with meaningful time shipping customer-facing product features Experience with our frontend stack (React, Next.js) and/or backend stack (Node.js, MongoDB, PostgreSQL) Experience building systems end-to-end. Experience with workflow orchestration, automation systems, or AI agents is a plus. High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of you Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Pay and benefits The estimated starting base salary range for this role is $210K-230K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Lead backend development of scalable autonomous restaurant operating system to improve efficiency and reduce churn. | 7+ years building scalable backend systems with Node.js, MongoDB, PostgreSQL, and experience in automation or AI agents. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Today, restaurant owners spend huge amounts of time reacting to operational problems: managing incoming orders, handling kitchen bottlenecks, coordinating delivery, updating menus, and responding to customer issues under constant time pressure. RestX is building the autonomous operating system for restaurants. We are building systems that detect issues using signals across fragmented systems, automate decisions at scale, and help restaurants run with minimal manual intervention, helping owners focus on their passion: making great food and delighting their customers. This team owns ordering, fulfillment, menu syncs, POS integrations, kitchen workflows, and operational automations – systems directly in the critical path for restaurant revenue and guest experience. We're looking for a Staff Backend Engineer, who cares deeply about scale and reliability, while building compelling product experiences and has the range to own it end-to-end. You'll build mission-critical software systems that directly impact restaurant revenue and reputation. This role is 100% remote and can be based anywhere in the United States and Canada. Our Tech Stack Frontend: React, Next.js, TypeScript Mobile: React Native Backend: Node.js, TypeScript Databases: MongoDB, PostgreSQL TypeScript everywhere The impact you'll have Build autonomous restaurant operations software and innovate new interaction models between operators and software Work on mission-critical systems that directly impact guest experience with our product, restaurant revenue and reputation, and operate as a leader in reliability and scale Build systems in a domain with rich real-time data loops with immediate customer feedback, and have a direct impact on Owner’s revenue trajectory by greatly reducing support tickets and churn Demonstrate extreme ownership across workflows spanning ordering, kitchens, delivery, and fulfillment What we're looking for 7+ years, with meaningful time building end-to-end systems and product experiences Strong experience building high-throughput systems with a focus on reliability and scalability Experience with our backend stack (Node.js, MongoDB, PostgreSQL) Experience building workflow orchestration, automation systems, or AI agents High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of you Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Pay and benefits The estimated starting base salary range for this role is $220K-240K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Lead development and evolution of AI-powered lifecycle marketing and loyalty platforms to increase guest retention and order frequency for restaurant customers. | 5+ years product management experience, strong product sense, customer empathy, data fluency, ability to handle ambiguity, and clear communication skills. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Owner is building the self-driving, AI-powered platform for profitable growth for small businesses. A crucial element of this growth engine is turning first-time guests into loyal regulars through effective lifecycle marketing and loyalty programs. We want to empower your favorite local restaurant with the same compelling offerings that big national chains use to keep consumers coming back. We're looking for a results-oriented, growth-minded PM to lead work on our AI-powered lifecycle and loyalty systems. You’ll partner with designers, engineers, and marketers on how to evolve these systems to drive meaningful incremental growth revenue for tens of thousands of restaurant customers, while still ensuring that each customer’s unique brand and identity shine. While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week. The impact you will have • Develop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic bets • Increase guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regulars • Lead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scale • Use AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurants • Drive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs delivers • Deliver results for customers that help Owner.com become the most loved brand in restaurant software Who you’ll work with • You'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notifications • You'll collaborate with Design and Engineering to craft loyalty experiences that feel rewarding, visible, and habit-forming for guests • You'll work with Data/BizOps to identify and size opportunities, define KPIs, measure and understand impact • You'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner's guest lifecycle and loyalty engine What we’re looking for • 5+ years of product management experience • Ability to get things done: you have a track record of shipping software that made a difference for your customers • Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful • Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs • Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition • Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them • Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page • Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs Pay and benefits • The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Manage and optimize mobile release pipelines and CI/CD processes ensuring reliable deployments and platform health. | 4+ years shipping production apps with TypeScript, improving CI/CD pipelines, and using observability tools like Datadog. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you At Owner, we help independent restaurant brands compete — and win. Our mobile apps are one of the most direct ways we do that: a branded, high-quality experience that lets restaurants own their customer relationships, drive direct orders, and build loyalty without paying a cut to third-party platforms. Thousands of restaurant brands across the United States trust those apps to represent them every day. We're looking for a senior engineer who cares deeply about building software that doesn't just ship — it holds up. At our scale, reliability isn't optional. The engineers who thrive here obsess over making things better for customers, take ownership without being asked, and find ways to make the whole team faster and more confident in what they ship. This role sits at the intersection of platform excellence and customer impact. You'll own the systems and processes that keep our mobile apps healthy, current, and resilient — from release automation and observability to CI/CD and dependency health. We move fast, and we hold a high bar. Your job is to make sure those two things stay compatible as we grow. If you want to build and own the platform that powers mobile apps for thousands of restaurant brands — and raise the bar for how we do it — this is that role. This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! Our Tech Stack Mobile: React Native (iOS + Android), Kotlin, Kotlin Multiplatform Infrastructure & Tooling: Buildkite-driven mobile CI/CD and release automation at scale Observability: Datadog Backend & Services: Node.js, MongoDB, PostgreSQL Language: TypeScript everywhere The impact you will have Own the release pipeline — build and maintain the systems that take code from merged to production reliably, repeatably, and with minimal manual intervention across iOS and Android Advance our release automation — build toward fully automated, push-button deploys and rollbacks with Slack-posted status and minimal manual intervention as the default path Strengthen performance monitoring and observability — expand instrumentation, define alerting thresholds, build domain-level SLA dashboards, and ensure visibility across our React Native and Android environments, including offline-first scenarios Improve CI/CD pipeline speed and reliability — reduce build times, improve E2E test stability, integrate feature flag automation, and level up the testing infrastructure engineers depend on every day Scale observability knowledge across the team — create dashboards, runbooks, and instrumentation patterns that any engineer can use and extend, not just specialists Keep the platform healthy — React Native and dependency updates, certificate management, Apple/Google store compliance, and MDM tooling as the fleet scales Leverage AI tools to build automations at scale across release and distribution workflows Help us build a great team — interview candidates, refer strong engineers, and shape engineering culture What we’re looking for 4+ years of experience building and shipping production applications, including owning release processes end-to-end — not just participating in them Strong experience with TypeScript Experience building and maintaining mobile applications in production environments where quality and uptime actually matter — React Native experience is a strong plus; experience with managed device fleets, always-on hardware, or enterprise mobile deployments is a meaningful differentiator Experience improving CI/CD pipelines and driving meaningful release automation — a track record of moving teams toward more reliable, less manual delivery processes Hands-on experience with observability tooling — Datadog, OpenTelemetry, distributed tracing, or equivalent. Experience instrumenting mobile or edge environments where standard tooling requires adaptation is a strong plus Track record of improving operational visibility — building dashboards, defining alerting thresholds, diagnosing production issues, and making monitoring accessible to a whole team Comfort navigating complex external systems — Apple/Google developer workflows, certificates, provisioning, MDM platforms, store review processes, and compliance requirements Experience at a product-focused startup, scale-up, or technology company Strong sense of ownership, excellent communication, and a proactive approach to identifying and solving ambiguous, cross-cutting problems Pay and benefits The estimated starting base salary range for this role is $190K-220K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Own and improve release automation, observability, and CI/CD pipelines for mobile apps to ensure reliability and scalability. | 4+ years building production applications, strong TypeScript skills, experience with mobile app release processes, CI/CD improvements, observability tooling, and startup environment. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you At Owner, we help independent restaurant brands compete — and win. Our mobile apps are one of the most direct ways we do that: a branded, high-quality experience that lets restaurants own their customer relationships, drive direct orders, and build loyalty without paying a cut to third-party platforms. Thousands of restaurant brands across the United States trust those apps to represent them every day. We're looking for a senior engineer who cares deeply about building software that doesn't just ship — it holds up. At our scale, reliability isn't optional. The engineers who thrive here obsess over making things better for customers, take ownership without being asked, and find ways to make the whole team faster and more confident in what they ship. This role sits at the intersection of platform excellence and customer impact. You'll own the systems and processes that keep our mobile apps healthy, current, and resilient — from release automation and observability to CI/CD and dependency health. We move fast, and we hold a high bar. Your job is to make sure those two things stay compatible as we grow. If you want to build and own the platform that powers mobile apps for thousands of restaurant brands — and raise the bar for how we do it — this is that role. This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! Our Tech Stack • Mobile: React Native (iOS + Android), Kotlin, Kotlin Multiplatform • Infrastructure & Tooling: Buildkite-driven mobile CI/CD and release automation at scale • Observability: Datadog • Backend & Services: Node.js, MongoDB, PostgreSQL • Language: TypeScript everywhere The impact you will have • Own the release pipeline — build and maintain the systems that take code from merged to production reliably, repeatably, and with minimal manual intervention across iOS and Android • Advance our release automation — build toward fully automated, push-button deploys and rollbacks with Slack-posted status and minimal manual intervention as the default path • Strengthen performance monitoring and observability — expand instrumentation, define alerting thresholds, build domain-level SLA dashboards, and ensure visibility across our React Native and Android environments, including offline-first scenarios • Improve CI/CD pipeline speed and reliability — reduce build times, improve E2E test stability, integrate feature flag automation, and level up the testing infrastructure engineers depend on every day • Scale observability knowledge across the team — create dashboards, runbooks, and instrumentation patterns that any engineer can use and extend, not just specialists • Keep the platform healthy — React Native and dependency updates, certificate management, Apple/Google store compliance, and MDM tooling as the fleet scales • Leverage AI tools to build automations at scale across release and distribution workflows • Help us build a great team — interview candidates, refer strong engineers, and shape engineering culture What we’re looking for • 4+ years of experience building and shipping production applications, including owning release processes end-to-end — not just participating in them • Strong experience with TypeScript • Experience building and maintaining mobile applications in production environments where quality and uptime actually matter — React Native experience is a strong plus; experience with managed device fleets, always-on hardware, or enterprise mobile deployments is a meaningful differentiator • Experience improving CI/CD pipelines and driving meaningful release automation — a track record of moving teams toward more reliable, less manual delivery processes • Hands-on experience with observability tooling — Datadog, OpenTelemetry, distributed tracing, or equivalent. Experience instrumenting mobile or edge environments where standard tooling requires adaptation is a strong plus • Track record of improving operational visibility — building dashboards, defining alerting thresholds, diagnosing production issues, and making monitoring accessible to a whole team • Comfort navigating complex external systems — Apple/Google developer workflows, certificates, provisioning, MDM platforms, store review processes, and compliance requirements • Experience at a product-focused startup, scale-up, or technology company • Strong sense of ownership, excellent communication, and a proactive approach to identifying and solving ambiguous, cross-cutting problems Pay and benefits • The estimated starting base salary range for this role is $190K-220K depending on level, location and experience, plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Build and run competitive and market intelligence systems to support sales and product marketing. | 5+ years product marketing experience with focus on competitive intelligence and market insights in SaaS. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you Owner is a performant product that restaurant owners love. (Check out our reviews!) The best way to sell Owner isn’t a feature checklist—it’s proof. Restaurant owners don’t want tech jargon. They want a clear, simple case for how Owner will drive more direct orders and more profit. Our market moves fast. Leading competitors change pricing, packaging, and positioning all the time. New plays show up in deals before they show up anywhere else. If we’re late, we end up reacting instead of leading the conversation. That’s where you come in. You’ll build and run our competitive and market intelligence system. You’ll gather real proof (quant + qual), turn it into clear points of view, and give customer-facing teams crisp guidance they can use to win deals. This role is fully remote and can be based out of the United States or Canada. The impact you’ll have • Build and run a competitive + market intel cadence with a proof-backed source of truth. • Ship a monthly “what changed” update that’s evidence-based and easy to learn from. • Partner with RevOps to own a clean win/loss-by-competitor view. E.g., dashboard + monthly readout for leaders. • Turn intel into deal-ready enablement: battlecards, objection handling, and a small set of durable competitive frames that show up on calls. • Run trainings and live enablement sessions that actually change how Sales talks about our product. • Run recurring market research so our messaging stays grounded in what restaurants care about. • Maintain a living “proof points” backlog and drive collection of the evidence we need to win competitive arguments. Who you’ll work with • This role reports to our Director of Product Marketing • Sales and Sales Enablement (your primary partners) • RevOps/BizOps (data, dashboards, definitions) • Product (market signal → positioning and build decisions) What we’re looking for • 5+ years in Product Marketing with a focus in competitive intelligent and market insights. • Proven SaaS marketing experience in product marketing, competitive/market intelligence, sales enablement, or a closely related role. • You’ve created competitive narratives and tools that changed what reps said in deals. • You can run a repeatable intel cadence (capture → analyze → publish → train → refresh) and keep it alive. • You can work with RevOps/BizOps to make win/loss real: clean definitions, usable dashboards, and trusted readouts. • You write with precision: short, specific, and built for a rep mid-call. • You’re comfortable being “the person who knows”: you chase proof, you call issues early, and you push for a response. • You’re obsessed with AI upside. You currently use AI to move faster without sacrificing accuracy. Interview Process Recruiter Screen — 30-minute phone call to align on your background, what you're looking for, and answer any early questions Hiring Manager Screen — 30-minute video interview with the hiring manager to go deeper on your experience, strategic thinking, and how you partner cross-functionally Case Study — A high-level exercise focused on how you approach market research, competitive analysis, and strategic recommendations Paid Project — A compensated project that gives you an opportunity to work through a real-world problem similar to what you’d tackle in the role Marketing Leadership Interview — Video interview with senior marketing leaders covering your skills, approach, how you'd show up in the role, and cross-functional collaboration Final Round — 30-minute conversation with a C-suite executive to discuss vision, team fit, and long-term impact in the role Pay and benefits • The estimated base salary range for this role is $135,000 - $165,000 plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Build end-to-end launch experience and integrate AI-powered features to improve onboarding and platform adoption. | 5+ years software engineering with strong TypeScript and React experience, proven in shipping customer-facing features and onboarding flows. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you We are looking for a mission-driven senior engineer who is passionate about their craft and committed to building incredible products for our customers. Restaurant owners are too busy and too skeptical to make time for something they don't trust is going to matter. That's the real reason onboarding is expensive, launches take too long, and owners churn before they see value. At Owner, we've decided to solve this the right way: earn trust first, then ask for the next step. Launch is one of Owner's three must-win product-led growth (PLG) battles in 2026 — engineering an upgrade path from Grader all the way to POS where owners opt into each next step because they can see exactly what Owner has done for them. We're looking for a full-stack engineer, who cares deeply about the product experience and has the range to own it end-to-end. You'll build the surfaces owners interact with as they move through the value ladder — the onboarding flows, the progress communications, the upgrade prompts, the AI-assisted setup moments. This role is 100% remote and can be based anywhere in the United States and Canada. Our Tech Stack Frontend: React, Next.js, TypeScript Backend: Node.js, TypeScript Databases: MongoDB, PostgreSQL TypeScript everywhere The impact you'll have Own the launch experience end-to-end — the product surfaces, flows, and communications that take an owner from Grader scan to live on Owner with minimal friction and maximum trust Increase launches per launch specialist by building automation, tooling, and AI-assisted setup that reduces the manual effort required to get a customer live Grow self-serve ARR by building upgrade flows and AI-powered moments that help owners discover and adopt more of the Owner platform on their own terms Surface proof of value at every step — showing owners what Owner has done for them and why the next step makes sense Partner with the AI Agents and Owner App teams to integrate AI-powered features into the launch journey What we're looking for 5+ years of software engineering experience, with meaningful time shipping customer-facing product features Extensive TypeScript experience, with strong React skills — you're comfortable owning the full frontend of a feature, not just contributing to one Experience scaling with our frontend stack (React, Next.js) and/or backend stack (Node.js, MongoDB) Experience building onboarding, activation, or upgrade flows where user experience and communication of value drove the outcome Experience at a product-focused startup or scale-up where you shipped end-to-end with a small team High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of your teamwork Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Pay and benefits The estimated starting base salary range for this role is $210K-230K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Own end-to-end agent surfaces including LLM integration, backend orchestration, and conversational UI while contributing to platform and architecture direction. | 3+ years shipping production LLM-powered or agentic features with full-stack proficiency and experience in eval frameworks and observability. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is the leading all-in-one platform for independent restaurants. Operators use Owner to run their online ordering, websites, menus, marketing, and customer experience. Tens of thousands of restaurants depend on us every day to run their business. AI Agents at Owner is a team with a singular mandate: build agents that let restaurant owners run their business through natural conversation, everywhere they work with Owner. This is one of the most important strategic bets at Owner, and the team is early enough that you will shape the architecture, platform, and products from the ground up. We are looking for engineers who have shipped production agentic AI features and are ready to move fast in ambiguity. Your immediate impact: own an agent surface end-to-end. Your longer-term impact: help define what an agent platform at Owner looks like, and set technical direction for the dozen-plus agent surfaces we will build over the next year. This role is 100% remote and can be based anywhere in the United States or Canada. Our Tech Stack Frontend: React, TypeScript Backend: Node.js, TypeScript with Vercel AI SDK Databases: MongoDB, PostgreSQL Observability: Datadog, Braintrust / LangSmith for evals The impact you'll have Own one or more agent surfaces end-to-end, from LLM integration and tool design to backend orchestration, conversational UI, and evals Contribute to the shared agent platform: tool abstractions, chat persistence, eval frameworks, RAG, observability, permissioning Shape technical direction on agent architecture, framework choice, and model strategy across Owner Make thoughtful tradeoffs on latency, cost, and reliability so our agents feel fast and trustworthy in production Raise the bar for agent quality through rigorous evals, thoughtful iteration, and patterns other engineers adopt What we're looking for 3+ years of software engineering experience, with meaningful time shipping production LLM-powered or agentic features Fluency with tool calling, prompt engineering, and agent loops — you have built systems where the LLM is a first-class component, not a bolt-on Experience with eval frameworks and observability for non-deterministic systems (Braintrust, LangSmith, custom eval harnesses, or equivalent) Full-stack comfort — you can move between backend orchestration, tool design, and conversational UI without being blocked by hand-offs High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of your teamwork Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Nice to have Experience with RAG or retrieval systems at production quality Background in restaurant tech, commerce, or SMB operator tooling Contributions to open source agent frameworks, evals, or LLM tooling Experience growing and mentoring engineers on agentic AI patterns Pay and benefits The estimated starting base salary range for this role is $180K-192K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Own end-to-end agent surfaces including LLM integration, backend orchestration, and conversational UI. | 5+ years shipping production LLM-powered or agentic features with strong prompt engineering and tool calling skills. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is the leading all-in-one platform for independent restaurants. Operators use Owner to run their online ordering, websites, menus, marketing, and customer experience. Tens of thousands of restaurants depend on us every day to run their business. AI Agents at Owner is a team with a singular mandate: build agents that let restaurant owners run their business through natural conversation, everywhere they work with Owner. This is one of the most important strategic bets at Owner, and the team is early enough that you will shape the architecture, platform, and products from the ground up. We are looking for engineers who have shipped production agentic AI features and are ready to move fast in ambiguity. Your immediate impact: own an agent surface end-to-end. Your longer-term impact: help define what an agent platform at Owner looks like, and set technical direction for the dozen-plus agent surfaces we will build over the next year. This role is 100% remote and can be based anywhere in the United States or Canada. Our Tech Stack Frontend: React, TypeScript Backend: Node.js, TypeScript with Vercel AI SDK Databases: MongoDB, PostgreSQL Observability: Datadog, Braintrust / LangSmith for evals The impact you'll have Own one or more agent surfaces end-to-end, from LLM integration and tool design to backend orchestration, conversational UI, and evals Contribute to the shared agent platform: tool abstractions, chat persistence, eval frameworks, RAG, observability, permissioning Shape technical direction on agent architecture, framework choice, and model strategy across Owner Make thoughtful tradeoffs on latency, cost, and reliability so our agents feel fast and trustworthy in production Raise the bar for agent quality through rigorous evals, thoughtful iteration, and patterns other engineers adopt What we're looking for 5+ years of software engineering experience, with meaningful time shipping production LLM-powered or agentic features Fluency with tool calling, prompt engineering, and agent loops — you have built systems where the LLM is a first-class component, not a bolt-on Experience with eval frameworks and observability for non-deterministic systems (Braintrust, LangSmith, custom eval harnesses, or equivalent) Full-stack comfort — you can move between backend orchestration, tool design, and conversational UI without being blocked by hand-offs High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of your teamwork Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Nice to have Experience with RAG or retrieval systems at production quality Background in restaurant tech, commerce, or SMB operator tooling Contributions to open source agent frameworks, evals, or LLM tooling Experience growing and mentoring engineers on agentic AI patterns Pay and benefits The estimated starting base salary range for this role is $210K-230K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Own backend services and data pipelines, improve system reliability and scalability for the Grader product. | 7+ years backend experience with async processing, system reliability, observability, and cross-functional collaboration. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is the leading all-in-one platform for independent restaurants. Operators use Owner to run their online ordering, websites, menus, marketing, and customer experience. Tens of thousands of restaurants depend on us every day to run their business. Grader is Owner's free restaurant health report. A restaurant owner submits their URL and gets a clear view of where they're losing money online: website performance, Google presence, menu quality, and more. It's one of the most visible products we build and one of the fastest-growing, with significant scale growth ahead and new AI-powered scoring capabilities launching on top of it. The backend powering all of this needs to be fast, resilient, and built to scale. If you want to own the backend of one of Owner's most strategically important products and set the platform foundation before a major expansion — this is that role. This role is 100% remote and can be based anywhere in the United States and Canada. Our Tech Stack Backend: Node.js, TypeScript Databases: MongoDB, PostgreSQL Infrastructure & Observability: Datadog, AWS, Temporal The impact you'll have Own the backend services and data pipelines that power Grader scans end-to-end — from ingesting third-party presence signals (Google, Yelp, menus, LLM GEO signals) to serving results reliably at scale Harden the platform before expansion — reduce latency, increase uptime, and build the observability and alerting layer the team needs to confidently scale Grader into new scoring dimensions Establish platform foundations — shared abstractions, operational runbooks, and architectural patterns that reduce toil and give other engineers a reliable base to build on Partner closely with PLG product and the AI Agents team as Grader evolves into a broader AI-powered tool for restaurant owners What we're looking for 7+ years, with meaningful time owning backend services in production Experience building and operating data pipelines, third-party integrations, and async processing systems at scale Proven track record improving system reliability — observability, alerting, incident reduction, and making operational health a team habit Experience at a product-focused startup or scale-up where you owned systems end-to-end High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of your teamwork Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Pay and benefits The estimated starting base salary range for this role is $240K-250K depending on level, location and experience, plus a generous pre-IPO equity package Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Own and develop agent surfaces end-to-end including LLM integration, backend orchestration, and conversational UI. | 5+ years software engineering with production LLM/agentic AI features, full-stack skills, strong collaboration, and ownership. | About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we're looking for you Owner is the leading all-in-one platform for independent restaurants. Operators use Owner to run their online ordering, websites, menus, marketing, and customer experience. Tens of thousands of restaurants depend on us every day to run their business. AI Agents at Owner is a team with a singular mandate: build agents that let restaurant owners run their business through natural conversation, everywhere they work with Owner. This is one of the most important strategic bets at Owner, and the team is early enough that you will shape the architecture, platform, and products from the ground up. We are looking for engineers who have shipped production agentic AI features and are ready to move fast in ambiguity. Your immediate impact: own an agent surface end-to-end. Your longer-term impact: help define what an agent platform at Owner looks like, and set technical direction for the dozen-plus agent surfaces we will build over the next year. This role is 100% remote and can be based anywhere in the United States or Canada. Our Tech Stack • Frontend: React, TypeScript • Backend: Node.js, TypeScript with Vercel AI SDK • Databases: MongoDB, PostgreSQL • Observability: Datadog, Braintrust / LangSmith for evals The impact you'll have • Own one or more agent surfaces end-to-end, from LLM integration and tool design to backend orchestration, conversational UI, and evals • Contribute to the shared agent platform: tool abstractions, chat persistence, eval frameworks, RAG, observability, permissioning • Shape technical direction on agent architecture, framework choice, and model strategy across Owner • Make thoughtful tradeoffs on latency, cost, and reliability so our agents feel fast and trustworthy in production • Raise the bar for agent quality through rigorous evals, thoughtful iteration, and patterns other engineers adopt What we're looking for • 5+ years of software engineering experience, with meaningful time shipping production LLM-powered or agentic features • Fluency with tool calling, prompt engineering, and agent loops — you have built systems where the LLM is a first-class component, not a bolt-on • Experience with eval frameworks and observability for non-deterministic systems (Braintrust, LangSmith, custom eval harnesses, or equivalent) • Full-stack comfort — you can move between backend orchestration, tool design, and conversational UI without being blocked by hand-offs • High degree of cross-functional collaboration — past colleagues in product, design, and business would speak highly of your teamwork • Strong sense of ownership and drive, excellent communication, and a proactive approach to identifying and solving problems Nice to have • Experience with RAG or retrieval systems at production quality • Background in restaurant tech, commerce, or SMB operator tooling • Contributions to open source agent frameworks, evals, or LLM tooling • Experience growing and mentoring engineers on agentic AI patterns Pay and benefits • The estimated starting base salary range for this role is $210K-230K depending on level, location and experience, plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage, work from anywhere (remote-first workplace), unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Build and own new React Native products and features, collaborate cross-functionally, and contribute to product direction and team growth. | 4+ years React Native experience, product-focused startup or tech company background, strong collaboration and leadership skills, and a continuous learning mindset. | 👋 About Owner.com Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here. 🌎 Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 🚀 Our traction In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive. ⭐ Our team Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2025 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we’re looking for you We are looking for a mission-driven, expert-level React Native engineer who is passionate about their craft and committed to building incredible products for our customers. This role will be instrumental in turbocharging Owner's growth by building delightful experiences for our customers across multiple surfaces. Our Stack: Frontend: React, Next.js, Vue Backend: Node.js, Mongo Mobile: React Native Typescript everywhere This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! 💥 The impact you will have • Build new products and features from 0 to 1, primarily using React Native • Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning • Deliver value to our end users across our entire system • Take ownership of projects from conception all the way to shipping • Help us build a great team — interview, refer candidates, etc. ✅ What we’re looking for • 4+ years of experience building consumer-facing applications with React Native • Experience at product-focused startup/scale-up or technology company • High degree of cross-functional collaboration and leadership. Product managers, designers and business leaders from past roles would speak positively and highly of you • Dedicated to continuous professional development and possessing a lifelong-learner mindset • Strong sense of ownership and drive, with excellent communication skills 🏆 Pay and benefits • The estimated base salary range for this role is $190K - $220K (senior level) or $220-$240K (staff level) depending on experience and location. Additionally, our offer includes a generous pre-IPO equity package. • Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.