Owner.com

Drive customer retention and growth by analyzing data, uncovering root causes of churn, and building data-driven solutions to improve customer success. | Requires 4+ years in analytics or strategy, technical skills in SQL/Python, experience building dashboards and tools, and familiarity with SaaS or high-growth startups. | This a Full Remote job, the offer is available from: Oregon (USA) About Owner.com Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on your side, just like the big chains. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we are looking for you We are building an extremely data-first Customer Strategy team within our Business Operations function at Owner. As a Senior Customer Strategy Analyst, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them. You'll also build the data products and tools that power retention improvements and support strategic decision-making for the Customer Success function. This role is 100% remote and can be based anywhere in the US or Canada. You should definitely apply if you… • Have felt torn about whether to pursue a business vs technical/analytical career path (at Owner we believe these must merge). • Identify inefficiencies in everyday life - and see them as exciting opportunities. • Aren't satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY • When solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert." • You aren't afraid and enjoy picking up new skills and tools to problem-solve • Enjoy tinkering and testing applications for new tools like ChatGPT, Claude Code • Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand when this is possible and when it isn't) • Have a proven track record of collaborating effectively with cross-functional teams. The impact you will have • Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics. • Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams. • Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them. • Own Customer Analytics: Improve the analytics and engagement strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated workflows that enable teams to act on data without waiting for analysis. • Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most. Who you’ll work with • Reporting Structure: This role reports to the Director of Business Operations - Customer & Product, Nali Amin • Team Collaboration: This is the most cross-functional team within Business Operations; you'll collaborate with Product, Sales, Launch, Enablement, and RevOps, and partner most closely with Customer Success. • Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. • Executive Visibility: The work in this role directly drives company strategy, which means regular exposure to senior and executive leadership. What we’re looking for • 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label • Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus! • You've built things - dashboards, tools, processes - not just delivered decks • You dig into root causes until you actually understand the problem, not just the symptoms • Comfortable with ambiguity; you don't need a playbook to figure out what to work on next • Experience with SaaS, marketplaces, or high-growth startups preferred • Restaurant industry experience is a plus! 🚩 Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond. This offer from "Owner.com" has been enriched by Jobgether.com and got a 72% flex score.

Build and own new React Native products and features, collaborate cross-functionally, and contribute to product direction and team growth. | 4+ years React Native experience, product-focused startup or tech company background, strong collaboration and leadership skills, and a continuous learning mindset. | 👋 About Owner.com Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn more about the problems we are solving for our customers here. 🌎 Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. 🚀 Our traction In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive. ⭐ Our team Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2025 to keep pace with our customer growth. 🌆 Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! 🔍 Why we’re looking for you We are looking for a mission-driven, expert-level React Native engineer who is passionate about their craft and committed to building incredible products for our customers. This role will be instrumental in turbocharging Owner's growth by building delightful experiences for our customers across multiple surfaces. Our Stack: Frontend: React, Next.js, Vue Backend: Node.js, Mongo Mobile: React Native Typescript everywhere This role is 100% remote and can be based anywhere in the United States or Canada. For San Francisco-based candidates: we have a new HQ in the Presidio for optional in-person collaboration opportunities! 💥 The impact you will have • Build new products and features from 0 to 1, primarily using React Native • Shape our product direction by talking to users and collaborating with other teammates in feature brainstorms/roadmap planning • Deliver value to our end users across our entire system • Take ownership of projects from conception all the way to shipping • Help us build a great team — interview, refer candidates, etc. ✅ What we’re looking for • 4+ years of experience building consumer-facing applications with React Native • Experience at product-focused startup/scale-up or technology company • High degree of cross-functional collaboration and leadership. Product managers, designers and business leaders from past roles would speak positively and highly of you • Dedicated to continuous professional development and possessing a lifelong-learner mindset • Strong sense of ownership and drive, with excellent communication skills 🏆 Pay and benefits • The estimated base salary range for this role is $190K - $220K (senior level) or $220-$240K (staff level) depending on experience and location. Additionally, our offer includes a generous pre-IPO equity package. • Other benefits include comprehensive health coverage, work from anywhere, unlimited PTO - plus extra fun perks! 🚩 Notice - Employment Scams Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.