Ovation Healthcare

Serve as first contact for technical assistance, perform remote troubleshooting, resolve basic computer and application issues, log events, and escalate unresolved problems. | Associate degree or equivalent experience with networking protocols and Active Directory knowledge, plus strong interpersonal skills and professionalism with sensitive data. | Welcome to Ovation Healthcare! At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com. Summary: The Service Desk Analyst I is responsible for providing fast and useful technical assistance on not only computer systems but also other devices and applications that are necessary for our clients to perform their job duties. Service Desk Analyst I will answer queries on basic technical issues and work to resolve them. Service Desk Analyst I must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. Duties and Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Maintain skills by attending related training and performing research. Identify and suggest possible improvements on procedures Evening and weekend off hour activities as required. Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect and cooperation among team members. Experience in implementation and/or use of ITIL and ITSM concepts. Other IT support or IT administrative tasks as needed. Work Experience, Education, and Certifications: Associate degree in Information Technology or equivalent work experience. Knowledge of TCP /IP, DNS, WINS, and DHCP Knowledge of MS Active Directory Knowledge of network cabling standard and network room build outs. Tech savvy with working knowledge of office automation products, databases and remote access applications. Good understanding of computer systems, mobile devices and other tech products. Exceptional judgment, thinking skills, interpersonal skills. Ability to escalate and involve other resources as required to deliver/ support SLA’s, business requirements. Highly organized and resourceful, must have the ability to create and maintain systems to leverage knowledge and available information. Ability to regularly demonstrate respect and tolerance for others with less knowledge and/or skills. Exceptional ability to work as a team player. Ability to train, explain and impart knowledge to others. Ability to work professionally with sensitive, proprietary data & information while maintaining confidentiality. Capable of working within established policies, procedures and practices prescribed by the organization. English sufficient to provide and receive instructions/directions. Knowledge, Skill, and Abilities: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication - Able to read and interpret written information. Teamwork - Contributes to building a positive team spirit. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Working Conditions, Physical Requirements, and Travel Requirements: 100% Remote. Collaboration in virtual settings and participation in team meetings. Occasional off-site visits to other company locations may be required. Ability to sit for extended periods at a desk and work on a computer.

Assist in the preparation and maintenance of patient accounts, including verifying information and generating invoices. Respond to patient inquiries related to account balances and provide administrative support to the Accounts Receivables team. | Previous experience in patient accounts or billing in a healthcare setting is preferred. Strong organizational and communication skills are essential, along with basic knowledge of medical billing codes and proficiency in Microsoft Office Suite. | Duties and Responsibilities: Assist in the preparation and maintenance of patient accounts by verifying information, mailing claims, and updating account details. Assist in generating patient invoices and billing statements for services rendered. Ensure that all required billing documentation is completed and filed appropriately. Respond to patient phone calls and emails related to account balances, billing inquiries, and payment options. Provide general administrative support to the Accounts Receivables team as needed, including filing, faxing, and data entry. Assist in generating standard reports on accounts receivable, payment collections, and aging accounts. Knowledge, Skills, and Abilities: Previous experience in patient accounts, billing, or clerical support in a healthcare setting is preferred. Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal. Basic knowledge of medical billing codes and insurance processes (preferred). Proficiency in Microsoft Office Suite and billing software. Ability to handle sensitive and confidential information with discretion. Ovation will never contact applicants via Chatwork or any other messaging platform outside of our official channels. If you receive any communication claiming to be from Ovation through Chatwork or any unauthorized platform, please disregard it and report it to us immediately. Our official communication will always come from our company email domain or through recognized professional channels like LinkedIn. If you have any questions or concerns regarding the authenticity of a communication, please contact us directly at communications@ovationhc.com for verification. Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 375+ hospitals and health systems across 47 states. For 45+ years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Leadership Advisory, Spend Management, Revenue Cycle Management, and Technology Services– designed to provide scale and efficiency to hospital business operations.

The Specialist, Revenue Recovery will analyze client accounts for potential denials or underpayments and conduct investigations into technical denials. They will also collaborate with Clinical Appeals Specialists and Certified Coders to resolve complex payment issues and contribute to performance reports. | Candidates should have a strong understanding of the healthcare revenue cycle and at least 2 years of experience in healthcare accounts receivable or revenue cycle resolution. A high school diploma is required, with an associate's or bachelor's degree preferred. | DUTIES AND RESPONSIBILITIES: Denial and Underpayment Analysis: Utilize the Health Innovas "Pulse" platform to systematically review client accounts flagged for potential denials or underpayments. Conduct deep-dive investigations into technical denials, including those related to eligibility, registration errors, missing authorizations, and other administrative issues. Analyze explanation of benefits (EOBs) and compare actual payments against modeled payer contracts to precisely identify and quantify contractual underpayments. Resolution and Recovery: Correct data errors and resubmit claims in a timely manner to resolve technical denials. Prepare detailed documentation and justification to support underpayment appeals and resolution efforts. Collaborate with Clinical Appeals Specialists (RNs) and Certified Coders by gathering necessary documentation for complex clinical and coding-related denials. Process Improvement and Reporting: Diagnose the root cause of each denial and underpayment to identify trends by payer, service line, and denial reason. Meticulously document all actions, findings, and communications within the Pulse platform to ensure a clear audit trail and support team collaboration. Contribute to performance reports that provide actionable insights to both internal leadership and clients, helping to prevent future revenue leakage. Team Collaboration: Serve as a key resource for resolving complex payment issues, working alongside Payer Contract Specialists and Denial Management leadership. Participate in ongoing training to master the Pulse platform and stay current on evolving payer rules and denial trends. KNOWLEDGE, SKILLS, AND ABILITIES: Strong foundational understanding of the healthcare revenue cycle, including claims submission, remittance processing, and follow-up. Demonstrated analytical and critical thinking skills with a high level of attention to detail. Excellent written and verbal communication skills, with the ability to clearly and concisely document account activity. Proficient with computers and technology, with an aptitude for quickly learning and mastering new software platforms. Prior experience specifically in denial analysis or underpayment identification. Familiarity with reading and interpreting payer contracts and fee schedules. Experience working within various payer portals and systems. WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS: High School Diploma or equivalent required, Associate's or Bachelor's degree in a related field preferred. Minimum of 2+ years of experience in healthcare accounts receivable (AR), hospital billing, or revenue cycle resolution. Experience working within various payer portals and systems. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: 100% Remote Reliable high-speed internet connection is required for all remote/hybrid positions. Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations. Ovation will never contact applicants via Chatwork or any other messaging platform outside of our official channels. If you receive any communication claiming to be from Ovation through Chatwork or any unauthorized platform, please disregard it and report it to us immediately. Our official communication will always come from our company email domain or through recognized professional channels like LinkedIn. If you have any questions or concerns regarding the authenticity of a communication, please contact us directly at communications@ovationhc.com for verification. Headquartered in Brentwood, Tenn., Ovation Healthcare partners with 375+ hospitals and health systems across 47 states. For 45+ years, Ovation Healthcare has supported hospitals and health systems through a portfolio of shared services – Leadership Advisory, Spend Management, Revenue Cycle Management, and Technology Services– designed to provide scale and efficiency to hospital business operations.