Outreach

Drive operational excellence through data-driven insights, program management, and cross-functional collaboration to improve customer and agent experience. | Strong analytical skills, hands-on experience with analytics tools, program management expertise, familiarity with support operations, and a customer-first mindset. | About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Role: We are seeking a highly analytical and execution-focused Support Operations Program Manager to drive operational excellence across our customer support ecosystem. This role combines data-driven insights, program management rigor, and deep cross-functional partnership to deliver measurable improvements to customer and agent experience. The ideal candidate brings hands-on analytics capability, strong process and change management expertise, and a passion for building scalable solutions that elevate the impact of support across the organization. As a key member of the Support Operations team, you will own strategic programs end‑to‑end - identifying opportunities through data, shaping operational frameworks, aligning stakeholders across multiple teams, and driving initiatives to successful adoption and outcomes. Your Daily Adventures Will Include: • Turn data into action. Partner closely with the BI and data engineering teams while also performing independent data exploration, extraction and analysis to identify patterns, trends, and operational opportunities. Build dashboards, define and maintain core metrics, and deliver clear reporting that turns complex data into actionable insights. Your work will drive prioritization, inform leadership decisions, and shape long-term strategy across both customer and agent experience. • Innovate and drive operational excellence. Proactively identify gaps, inefficiencies, and experience friction points across workflows, tools, and processes. Partner within and outside of the support organization to design improvements and drive initiatives that elevate quality, reduce effort, and streamline our support ecosystem. • Drive change with clarity, rigor, and empathy. Build and implement process frameworks and change management strategies that enable the organization to scale while maintaining operational excellence. Lead the global rollout of new processes, systems, and AI-driven solutions, ensuring clear communication, stakeholder alignment, and consistent adoption across teams. Champion adherence to best practices, support teams through each stage of change, and create mechanisms that reinforce operational rigor as we grow. • Be a program owner from start to finish. Lead complex, cross-functional programs - from defining operational requirements and success criteria through launch, adoption, and ongoing measurement. Collaborate closely with product, engineering, analytics, and support leaders to ensure alignment, resolve ambiguities, and deliver solutions that are intuitive, scalable, and impact‑driven. • Champion customer and agent experience. Bring strong customer empathy and a deep understanding of support operations to everything you build. Advocate for the voice of both customers and agents, ensuring that every solution reduces friction, streamlines workflows, and delivers meaningful improvements across the entire support journey. Our Vision of You: • Strong analytical mindset and comfort with data‑driven decisions. Skilled at exploring data, uncovering insights, defining meaningful metrics, and crafting clear narratives that shape priorities and drive stakeholder alignment. Adept at translating numbers into actionable recommendations that move work forward. • Hands‑on experience with analytics and reporting tools. Comfortable extracting data, building dashboards, and managing reporting frameworks using tools such as SQL, Excel, Power BI/Tableau/Looker or similar. Able to collaborate effectively with BI partners while also driving independent analysis. In this role, analytics are leveraged to inform prioritization, measure operational outcomes, and guide leadership decision‑making - rather than to build or maintain production data systems. • Experience working with cross‑functional technical and GTM teams. Adept at partnering with engineering, product, or operations teams to scope requirements, test solutions, iterate based on feedback, and ensure tools or processes work for real end users. • Familiarity with support operations and common support systems. Experience working with support platforms, CRM systems, workflow tools, or case management processes. Understands how systems, processes, and data connect to create seamless agent and customer experiences. • Curiosity and enthusiasm for AI and automation. Brings a forward‑looking mindset with a desire to learn and apply AI‑driven solutions, identifying where intelligent automation can meaningfully improve operational efficiency and experience. • Exceptional program and project management skills. Organized, proactive, and comfortable driving complex initiatives from ideation through launch. Able to manage timelines, risks, communications, and stakeholder expectations with clarity and consistency. • Customer‑first mindset and empathy for support teams. Deep appreciation for the challenges faced by customers and support agents. Advocates for solutions that balance operational rigor with human‑centered design and usability. Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Manage and expand strategic partnerships with hyperscalers and system integrators to drive revenue growth. | Requires 5+ years in partner management within IT or technology, strong communication and negotiation skills, and experience with cloud providers and GSIs. | About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team The Senior Partner Management team is responsible for managing and developing relationships with key partners. They work closely with internal teams to align partner activities with company goals and provide exceptional support to our partners. The team operates at the center of a rapidly evolving revenue AI landscape, engaging deeply with leading AI, ISV, and Cloud partners to accelerate innovation and strategic growth. The Role The Senior Partner Manager – Hyperscalers & System Integrators is responsible for both expanding strategic relationships with existing partners and building new partnerships across cloud providers and GSIs, including AWS, Microsoft, and firms such as Accenture. This role is focused on developing and executing high-impact co-sell motions, driving partner-sourced and partner-influenced pipeline, and enabling internal sales teams to effectively engage partners to accelerate revenue growth. This individual will define and scale joint go-to-market strategies, align field sales organizations, and operationalize co-sell programs that deliver measurable business outcomes. Success in this role requires a balance of strategic partnership development, new partner creation, and strong cross-functional execution. Location: Open to remote within the United States. Your Daily Adventures Will Include Strategic Partner Management & Expansion • Build and grow executive and field-level relationships with key existing partners (AWS, Microsoft, GSIs such as Accenture) • Identify opportunities to expand existing partnerships through new solution plays, geographies, and business units • Develop and execute joint business plans aligned to mutual growth objectives New Partner Development • Identify, recruit, and onboard new hyperscaler and GSI partners aligned to strategic priorities • Define partnership value propositions, engagement models, and joint GTM plans for new partners • Accelerate time-to-value for new partners by establishing early co-sell and pipeline generation motions Co-Sell & Pipeline Development • Design, launch, and scale co-sell motions with both existing and new partners • Drive partner-sourced and partner-influenced pipeline through account mapping, joint prospecting, and coordinated sales plays • Partner closely with sales leadership to ensure consistent execution of co-sell motions across regions and segments Internal Sales Enablement • Enable Outreach sales teams on how to effectively engage with hyperscaler and SI partners • Build and deliver playbooks, training, and tools to drive field alignment and partner engagement • Act as the internal advocate for partners, ensuring alignment across sales, marketing, and product teams Partner GTM & Programs • Collaborate with partners on joint go-to-market initiatives, including campaigns, events, and industry solution plays • Support cloud marketplace strategies and co-development opportunities Performance & Accountability • Own and track partner-driven pipeline, revenue, and co-sell metrics across both existing and new partners • Establish KPIs and reporting to measure success, partner ramp, and ongoing performance • Provide regular updates and insights to senior leadership on partner impact and growth opportunities Market Intelligence & Strategy • Stay current on hyperscaler and GSI strategies, ecosystem trends, and competitive landscape • Identify whitespace opportunities for new partnerships and expansion areas within existing partners Our Vision of You • 5 plus years of experience in partner management and, partnership development within IT, technology, or software environments. • Proven track record of quota achievement and driving partner-led customer engagements. • Demonstrated ability to define, execute, and scale partner strategies that deliver measurable business impact. • Strong experience working with hyperscalers (AWS, Microsoft) and Global System Integrators (e.g., Accenture) • Strong understanding of industry trends, competitive landscape, and market dynamics. • Exceptional communication, negotiation, and interpersonal skills, with the ability to influence across internal and external stakeholders. • Strong analytical, problem-solving, and organizational skills, with the ability to operate independently and collaboratively in a fast-paced environment. • Proficiency with CRM and productivity tools, including Salesforce (SFDC), Google Workspace, and Outreach. • Bachelor’s degree in Business, Marketing, Computer Science, or related field. • Ability to travel as needed. $163,000 - $193,000 a year Compensation for this role is a mix of a base salary and a variable component. The total compensation will range between $163,000 - $193,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. #remote #LI-AK1 Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Design, optimize, and validate data pipelines and schemas to deliver high-quality data solutions supporting business functions across Finance, Analytics, and Support systems. | 3+ years of data engineering experience with strong programming skills, knowledge of distributed systems, data stores, and analytics toolchains like Databricks and Spark. | This a Full Remote job, the offer is available from: United States About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About the Team Data is at the core of Outreach's strategy. It drives our product and our customers to the highest levels of success. We use it to derive customer health scores and revenue dashboards, monitor operational metrics of our AWS infrastructure, increase product engagement and user productivity through natural language understanding, and power predictive insights and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows. The Business Systems Data Engineering team is on a mission to bring relevant data to every person at Outreach while advancing the use of data and promoting an insight-centric culture. We are a centralized resource providing a suite of services to Outreach business functions across Finance, Analytics, and Support systems, with data as the critical component to a seamless experience. Our Vision of You • Data is your passion, from schema design to understanding data pipelines to data validation and optimization. You love everything about data and live in this world. • You strive to become an expert in analytics toolchains and solutions (such as Databricks, Python, Spark) and understand their nuances as you optimize schemas to take advantage of their unique features. • You are meticulous about data and data-pipeline quality and obsessive about building solutions that verify data correctness at every step of the pipeline Basic Qualifications • 3+ years of Data Engineering experience • Excellent communication and collaboration skills. • Passionate about working cross-org to understand business requirements and drive decisions about how to best deliver value. • Good understanding of RDBMS and NoSQL data stores and when to use each • Experience with OLAP and OLTP type datastores including schema design and query optimization • Experience working with processing large amounts of data • Experience with distributed bus systems (Kafka, RabbitMQ) • Strong skills in at least one programming language languages (Python, Ruby, Golang) • Experience with Spark Ecosystem (Presto, Delta Lake, Databricks, etc.) • You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusionWe’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. This offer from "Outreach" has been enriched by Jobgether.com and got a 75% flex score.

Lead and scale a technical consulting team to deliver AI-powered solutions, drive customer AI transformation, and influence product roadmap through customer insights. | 10+ years in technical consulting or solution architecture with hands-on AI/ML implementation experience, strong SaaS and cloud expertise, and executive stakeholder engagement skills. | About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About the Role: We are seeking a strategic and technically focused Director of Technical Consulting & AI Transformation to lead a high-performing team of technical architects, technical consultants, and engineers. This team partners with enterprise customers to guide complex implementations, activate advanced AI capabilities, and drive measurable business outcomes. You’ll play a central role in our services-led growth strategy—accelerating time-to-value and influencing product evolution through real-world customer insight. With a strong foundation in AI/ML deployment, you’ll lead customers through use case design, model optimization, and enterprise-grade delivery of Outreach’s platform. Your Daily Adventures Will Include: • Lead and scale a team of technical architects and consultants delivering complex technical solutions and AI-powered transformations. • Embed into strategic accounts to accelerate adoption, gather deep feedback, and operationalize scalable solutions. • Drive customer AI transformation initiatives by identifying use cases and leading implementation of predictive analytics, intelligent automation, and workflow optimization. • Guide customers through data preparation, model integration, and deployment best practices. • Own the strategy and execution of Outreach’s technical delivery standards to ensure high-quality, scalable, and repeatable implementations. • Collaborate cross-functionally with Product, Sales, Engineering, and Customer Success to influence roadmap and support AI capability rollout. • Support high-impact pre-sales engagements through technical scoping, solution design, and proof-of-value efforts. • Define and track delivery KPIs (e.g., time-to-value, platform adoption, performance metrics) to drive operational excellence. • Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions. Our Vision of You: • 10+ years in technical consulting, solution architecture, or implementation leadership, ideally in enterprise SaaS. • Proven success leading customer-facing teams including technical architects or similar roles at the intersection of product, services, and innovation. • Deep understanding of AI/ML models, APIs, data pipelines, and deployment infrastructure. • Hands-on implementation experience with AI use cases such as NLP, computer vision, or predictive analytics. • Involvement in data preparation, model fine-tuning, and performance optimization. • Strong technical acumen across SaaS platforms, enterprise integrations, cloud architecture, and GTM/SalesTech ecosystems. • Experience translating complex business goals into technical solutions that drive measurable impact. • Executive-level communication and stakeholder engagement skills. • Strong operational mindset with experience driving KPIs, process improvements, and scalable delivery models. • Passion for innovation, cross-functional collaboration, and building high-impact customer experiences. Why Join Outreach? • Help shape the future of GTM and AI adoption at scale powered through Professional Services. • Be part of a team driving real product impact through deep customer engagement. • Lead Outreach’s evolution of services-led growth—where technical delivery is a strategic advantage. • Thrive in a remote-first environment with a culture rooted in curiosity, inclusion, and excellence. Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military