Outreach

Lead cross-functional programs to deliver strategic initiatives, manage dependencies, and ensure successful delivery across multiple teams. | Requires 6+ years in Technical Program Management or similar, with a strong understanding of system architecture, data flows, and SaaS environments. | About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About the Team At Outreach, Business Systems’ mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation. The Role As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and AnalyticsYou’ll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication — delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You’ll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains — Product & Engineering, GTM, finance, and customer systems — ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact Location: This position can be in hybrid in Seattle or remote within the US (prefer PT time zone). \n Your Daily Adventures Will Include Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives. Own program execution — driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes. Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions. Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities. Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows. Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team. Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities. Our Vision Of You 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment. Bachelor’s or Master’s degree in Computer Science or a related technical discipline, or equivalent experience. Proven success leading complex, cross-functional programs across multiple systems and teams. Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context. Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks. Skilled in roadmap planning, scoping, and discovery for large—scaleinitiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels. Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments. Trusted for ownership, accountability, and delivery excellence – consistently driving stakeholder alignment and execution clarity. Excellent communicator – clear, empathetic, and confident across both technical and executive stakeholders. Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors. \n $135,000 - $170,000 a year The base salary range for this role is $135,000-$170,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. \n Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

Lead and deliver large cross-functional initiatives, translating business goals into technical requirements, and ensuring successful program execution. | 6+ years of experience in a SaaS environment, strong program management skills, understanding of system architecture and data flows, excellent communication skills. | About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About the Team At Outreach, Business Systems' mission is to enable and enhance corporate processes at scale. We are a centralized team providing a suite of services to other Outreachers, helping them to efficiently serve our customers and each other. We are building the team around strong critical thinkers - individuals who can navigate ambiguity and help us along our journey of discovery and transformation. The Role As a Senior Technical Program Manager, you will lead and deliver high-impact, cross-functional initiatives across teams, including Engineering, Product, GTM, Finance, Support Operations, Legal, Privacy, Marketing and AnalyticsYou'll guide our cloud-first architecture strategy, streamline business processes, and drive scalable system integrations and implementations. This role demands strong ownership, accountability, and exceptional communication - delivering results amid ambiguity and in a highly dynamic environment with precision and clarity. You'll anticipate risks, adapt quickly, assess build-vs-buy options, align technical solutions with business objectives, and deliver process capabilities that seamlessly connect systems and teams across the organization. This role offers the opportunity to work across diverse functional domains - Product & Engineering, GTM, finance, and customer systems - ideal for someone who is curious, adaptable, and eager to connect technical depth with business impact Location: This position can be in hybrid in Seattle or remote within the US (prefer PT time zone). Your Daily Adventures Will Include • Lead large cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, and other cross-functional teams to deliver strategic initiatives aligned with business objectives. • Own program execution - driving scope, schedules, risks, dependencies, and stakeholder alignment to ensure successful delivery outcomes. • Drive alignment across technical and non-technical stakeholders by translating high-level, ambiguous business goals into clearly documented systems and technical requirements that enable scalable, working solutions. • Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment through changing priorities. • Partner with teams to improve processes, streamline operations, and drive efficiency across tools and workflows. • Apply technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks in collaboration with engineering team. • Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities. Our Vision Of You • 6+ years of experience as a Technical Program Manager, Engineering Operations, or a similar role within a fast-paced SaaS environment. • Bachelor's or Master's degree in Computer Science or a related technical discipline, or equivalent experience. • Proven success leading complex, cross-functional programs across multiple systems and teams. • Strong program management, organizational, and problem-solving skills with the ability to balance technical depth and business context. • Solid understanding of system architecture, data flows, and integration, with the ability to flag and manage technical risks. • Skilled in roadmap planning, scoping, and discovery for large-scaleinitiatives, with expertise in defining and documenting requirements, managing dependencies, and communicating progress across all levels. • Adept at navigating ambiguity, managing competing priorities, and adapting to dynamic environments. • Trusted for ownership, accountability, and delivery excellence - consistently driving stakeholder alignment and execution clarity. • Excellent communicator - clear, empathetic, and confident across both technical and executive stakeholders. • Embody our core values: We Take Ownership, We Win As One Team, We Are Trusted Advisors. $135,000 - $170,000 a year The base salary range for this role is $135,000-$170,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as your skills, qualifications, and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. Why You'll Love It Here Flexible time off 401k to help you save for the future Generous medical, dental, and vision coverage for full-time employees and their dependents A parental leave program that includes options for a paid night nurse, and a gradual return to work Infertility/ assisted reproductive services benefit Employee referral bonuses to encourage the addition of great new people to the team Snacks and beverages in the Office, along with fun events to celebrate Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply for this job

Design and maintain demo assets, develop demo scripts, and coordinate proposal responses to support sales efforts. | Extensive experience in SaaS pre-sales, demo creation, proposal management, and strong communication skills. | Job Description: • Own and govern global demo standards for the Solutions Consulting organization. • Maintain and evolve the demo environment using Saleo and 1Mind, ensuring accuracy, freshness, and alignment with quarterly product releases. • Design and maintain Golden Demos and modular demo assets across: Verticals: Telco, Manufacturing, Financial Services, SaaS & Buyer personas: CRO, RevOps, Field Sellers, SDRs • Develop and maintain demo scripts, talk tracks, and storyline frameworks that support the full revenue funnel, from vision to Proof of Value. • Ensure demo assets are consistently documented, versioned, and discoverable (e.g., Seismic, video libraries). • Partner with Product, PMM, and Enablement to translate roadmap updates, betas, and early-access features into demo-ready narratives. • Act as a strategic coordinator and editor for RFPs, RFIs, and formal proposal/questionnaire responses on priority opportunities. • Ensure written proposals align tightly with demo narratives, value propositions, and customer evaluation criteria. • Support go/no-go decisions on strategic proposals. • Coordinate inputs across Sales, Security, Legal, Product, and other SMEs, maintaining clarity, accuracy, and on-time delivery. • Maintain and continuously improve reusable proposal content, ensuring it reflects current product capabilities, security posture, and positioning. • Help standardize proposal structure and messaging to reduce friction for the field while improving consistency and quality. • Work effectively in a fast-paced dynamic environment, collaborating with individuals at all levels of the organization to ensure timely achievement of strategic objectives. Requirements: • Experience: 5–7+ years in Solutions Consulting, Sales Engineering, or a related SaaS pre-sales role • Demo Excellence: Proven ability to craft compelling, persona-based demo stories that resonate with executive and practitioner audiences • Proposal Acumen: Experience coordinating and editing RFP/RFI/DDQ responses for complex deals • Technical Aptitude: Comfortable operating in configuration-heavy SaaS environments (no coding required) • Strong Communicator: Effective both live and in writing, with an eye for clarity, structure, and persuasion • Highly Organized: Able to manage evolving demo assets and parallel proposal efforts without losing attention to detail • Collaborative & Influential: Able to set standards and drive adoption without direct people management Benefits: • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Define and implement CI strategy, develop operating models, and enable field adoption to drive revenue impact. | Extensive experience in sales strategy, revenue operations, or revenue intelligence, with deep knowledge of AI and GTM workflows, and cross-functional leadership skills. | About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organisations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. The Role The Lead Value Consultant, CI - Communication Intelligence Strategy role owns the vision, strategy, and field operating model for Conversational Intelligence as a core pillar of the company’s AI strategy and sales methodology. You will define how the field uses CI, what “great” looks like, and how insights convert into action, partnering closely with Sales, Solutions Consulting, Enablement, Rev Ops, Product, Product Marketing, and Data teams. This is a GTM strategist role, that will help build GTM CI playbooks and partner with Product for an enhanced user experience for various LOB personas. Your Daily Adventures Will Include CI Vision, Strategy, and Field Operating Model • Define and own the Customer Intelligence (CI) North Star for the field, establishing clear standards for what the organization inspects, coaches, automates, and measures. • Design, implement, and govern the CI operating model, including conversation taxonomy and tagging standards, call quality and methodology scorecards, inspection cadences for managers and leaders, and “what good looks like” call libraries. • Establish and scale a Voice of the Customer (VOC) strategy that systematically feeds insights back into Sales, Product, Marketing, and Leadership. • Build and maintain executive-ready, out-of-the-box dashboards that provide visibility across lines of business and senior leadership. • Serve as the real-world enforcement layer of the company’s sales methodology, ensuring consistent execution of discovery, mutual plans, objection handling, and next-step rigor across the field. AI + CI Workflow and Automation Strategy • Partner closely with AI and Product teams to define and deliver AI-first workflows where CI insights directly drive seller and manager execution. • Enable automation across critical workflows, including call summaries and follow-ups, CRM hygiene and activity capture, deal risk identification, and proactive intervention signals. • Influence and help shape the roadmap for agentic and assistive AI related to revenue conversations, with a focus on reducing seller’s cognitive load while increasing consistency, signal quality, and execution accuracy. Coaching, Enablement, and Field Behavior Change • Equip frontline managers with CI-powered coaching systems that drive behavior change, not just tooling, including weekly inspection views, rep-level performance trend analysis, and deal-specific coaching interventions. • Partner with Enablement to translate CI insights into scalable, field-ready assets such as talk-track standards, objection-handling frameworks, and persona-based messaging guidance. • Identify, codify, and operationalize top-performing behaviors to scale across all sellers and build repeatable programs that raise performance standards across segments and roles. Deal Health, Forecast Signal, and Executive Insight • Operationalize CI as a critical input into deal health assessment, stage progression confidence, forecast inspection, and risk mitigation. • Deliver executive-ready insights that explain why deals win or stall, surface competitive narratives heard in the field, and identify messaging patterns correlated to conversion. • Partner with Product to shape outcomes-based insights and offerings, defining how detected signals trigger downstream actions, workflows, or recommendations. • Close the loop between conversation behavior and revenue outcomes, strengthening forecast confidence and executive decision-making. Cross-Functional Leadership • Serve as the CI authority across Sales, Sales Consulting, Rev Ops, Enablement, Marketing, and Product. • Influence without authority by setting clear standards and operating principles, driving adoption through value rather than enforcement. • Represent the field’s needs and realities in Product and AI strategy discussions, ensuring solutions are grounded in real-world execution. What It Takes To Be Successful • Success in this role is defined by the ability to operationalize CI into consistent field execution and measurable revenue impact. • First 90 Days: CI strategy and field operating model defined, aligned, and socialized. Baseline adoption, quality, and inspection metrics established. • Within 6 Months: CI inspection and coaching embedded into frontline manager rhythms. Clear leading indicators established linking conversation behavior to pipeline movement and deal quality. • Within 12 Months: Demonstrated, CI-attributable improvement in at least two key performance metrics, including win rate, deal cycle time, stage conversion, ramp time, and forecast accuracy. Our Vision Of You • 7+ years in Sales Strategy, Revenue Operations, Enablement, Solutions Consulting leadership, or Revenue Intelligence roles + customer-facing experience • Deep hands-on experience with Conversational Intelligence / Revenue Intelligence platforms • Strong understanding of modern AI concepts and practical application in GTM workflows • Fluency in enterprise sales methodologies and inspection models • Experience designing CI programs at scale • Background partnering with Product, Data, or AI teams • Prior ownership of cross-functional operating models Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. The annual on target earnings (OTE) range for this role is $164,000-$207,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process.

Design, optimize, and validate data pipelines and schemas to deliver high-quality data solutions supporting business functions across Finance, Analytics, and Support systems. | 3+ years of data engineering experience with strong programming skills, knowledge of distributed systems, data stores, and analytics toolchains like Databricks and Spark. | This a Full Remote job, the offer is available from: United States About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About the Team Data is at the core of Outreach's strategy. It drives our product and our customers to the highest levels of success. We use it to derive customer health scores and revenue dashboards, monitor operational metrics of our AWS infrastructure, increase product engagement and user productivity through natural language understanding, and power predictive insights and causal inference via experimentation. As our customer base continues to grow, we are looking towards new ways of leveraging our data to deeper understand our customers’ needs and deliver new products and features to help continuously improve their customer engagement workflows. The Business Systems Data Engineering team is on a mission to bring relevant data to every person at Outreach while advancing the use of data and promoting an insight-centric culture. We are a centralized resource providing a suite of services to Outreach business functions across Finance, Analytics, and Support systems, with data as the critical component to a seamless experience. Our Vision of You • Data is your passion, from schema design to understanding data pipelines to data validation and optimization. You love everything about data and live in this world. • You strive to become an expert in analytics toolchains and solutions (such as Databricks, Python, Spark) and understand their nuances as you optimize schemas to take advantage of their unique features. • You are meticulous about data and data-pipeline quality and obsessive about building solutions that verify data correctness at every step of the pipeline Basic Qualifications • 3+ years of Data Engineering experience • Excellent communication and collaboration skills. • Passionate about working cross-org to understand business requirements and drive decisions about how to best deliver value. • Good understanding of RDBMS and NoSQL data stores and when to use each • Experience with OLAP and OLTP type datastores including schema design and query optimization • Experience working with processing large amounts of data • Experience with distributed bus systems (Kafka, RabbitMQ) • Strong skills in at least one programming language languages (Python, Ruby, Golang) • Experience with Spark Ecosystem (Presto, Delta Lake, Databricks, etc.) • You embody our core values: we are hungry craftspeople, we have grit, we are honest, we take ownership, we have each other’s back no matter what, we’re one with our customers, and we find strength in diversity and inclusionWe’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. This offer from "Outreach" has been enriched by Jobgether.com and got a 75% flex score.

Lead and scale a technical consulting team to deliver AI-powered solutions, drive customer AI transformation, and influence product roadmap through customer insights. | 10+ years in technical consulting or solution architecture with hands-on AI/ML implementation experience, strong SaaS and cloud expertise, and executive stakeholder engagement skills. | About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit www.outreach.io. About the Role: We are seeking a strategic and technically focused Director of Technical Consulting & AI Transformation to lead a high-performing team of technical architects, technical consultants, and engineers. This team partners with enterprise customers to guide complex implementations, activate advanced AI capabilities, and drive measurable business outcomes. You’ll play a central role in our services-led growth strategy—accelerating time-to-value and influencing product evolution through real-world customer insight. With a strong foundation in AI/ML deployment, you’ll lead customers through use case design, model optimization, and enterprise-grade delivery of Outreach’s platform. Your Daily Adventures Will Include: • Lead and scale a team of technical architects and consultants delivering complex technical solutions and AI-powered transformations. • Embed into strategic accounts to accelerate adoption, gather deep feedback, and operationalize scalable solutions. • Drive customer AI transformation initiatives by identifying use cases and leading implementation of predictive analytics, intelligent automation, and workflow optimization. • Guide customers through data preparation, model integration, and deployment best practices. • Own the strategy and execution of Outreach’s technical delivery standards to ensure high-quality, scalable, and repeatable implementations. • Collaborate cross-functionally with Product, Sales, Engineering, and Customer Success to influence roadmap and support AI capability rollout. • Support high-impact pre-sales engagements through technical scoping, solution design, and proof-of-value efforts. • Define and track delivery KPIs (e.g., time-to-value, platform adoption, performance metrics) to drive operational excellence. • Contribute to Outreach’s AI thought leadership and represent customer needs in product development discussions. Our Vision of You: • 10+ years in technical consulting, solution architecture, or implementation leadership, ideally in enterprise SaaS. • Proven success leading customer-facing teams including technical architects or similar roles at the intersection of product, services, and innovation. • Deep understanding of AI/ML models, APIs, data pipelines, and deployment infrastructure. • Hands-on implementation experience with AI use cases such as NLP, computer vision, or predictive analytics. • Involvement in data preparation, model fine-tuning, and performance optimization. • Strong technical acumen across SaaS platforms, enterprise integrations, cloud architecture, and GTM/SalesTech ecosystems. • Experience translating complex business goals into technical solutions that drive measurable impact. • Executive-level communication and stakeholder engagement skills. • Strong operational mindset with experience driving KPIs, process improvements, and scalable delivery models. • Passion for innovation, cross-functional collaboration, and building high-impact customer experiences. Why Join Outreach? • Help shape the future of GTM and AI adoption at scale powered through Professional Services. • Be part of a team driving real product impact through deep customer engagement. • Lead Outreach’s evolution of services-led growth—where technical delivery is a strategic advantage. • Thrive in a remote-first environment with a culture rooted in curiosity, inclusion, and excellence. Why You’ll Love It Here • Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military