Orthopaedic Associates of Southern California

Answer calls, assist patients with inquiries and appointments, handle complaints, perform data entry, and collaborate with team members. | Previous call center or customer service experience preferred, strong communication and typing skills, proficiency with computer systems, and ability to work in a fast-paced environment. | Job Summary: We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or concerns over the phone. This is a fast-paced and dynamic role that requires excellent communication skills and the ability to multitask effectively. Responsibilities: - Answer incoming calls and respond to patients inquiries in a professional and courteous manner - Provide accurate information about patient care, services, and insurance information. - Assist patients with making appointments , checking eligibility/ referrals prior to making appointments, and responsible for checking voicemails and faxes. - Handle patients complaints or concerns with empathy and patience - Perform data entry tasks to update customer records and maintain accurate information - Utilize phone etiquette to ensure positive customer interactions - Collaborate with other team members to achieve department goals - Follow company policies and procedures to ensure compliance Experience: - Previous experience in a call center or customer service role is preferred but not required - Strong communication skills, both verbal and written - Ability to type quickly and accurately - Proficient in using computer systems and navigating multiple software applications - Excellent problem-solving skills and ability to think on your feet - Ability to work in a fast-paced environment while maintaining attention to detail - Experience in a medical practice or clerical duties is a plus Skills: - Multilingual or bilingual abilities are highly desirable - Strong data entry skills with high accuracy - Administrative experience is beneficial - Front desk or receptionist experience is a plus - Excellent phone etiquette and ability to communicate effectively over the phone If you are looking for an opportunity to join a dynamic team and make a difference in the lives of our patients, we encourage you to apply. We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. Apply today Job Type: Full-time Pay: $ $21.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Retirement plan Work Location: In person