Oregon Department of Human Services

Assist families toward independence by conducting needs assessments, developing case plans, coordinating services, and supporting employment goals. | Bachelor's degree or equivalent experience in human services, experience with case management, conflict resolution, professional boundaries, and commitment to inclusivity. | Initial Posting Date 09/22/2025 Application Deadline 09/29/2025 Agency Department of Human Services Salary Range $4,409 - $6,420 Position Type Employee Position Title Family Coach (Human Services Case Manager/Multiple Positions) Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! We are hiring multiple Family Coach’s (Human Services Case Manager) to join our team. In this position, you will negotiate coaching contracts with the adults in the home, utilize the continuum of Jobs activities, support both the adults need as well as the family's needs to attain the goal of employment. Apply today! Summary Of Duties As a Family Coach, you will: • Assist families in becoming independent, healthy and safe through ongoing coaching, collaboration and coordination. • Conduct interviews to determine family needs and eligibility. • Explore alternate resources and link clients to community services. • Complete program applications for program benefits and, if eligible, issue appropriate support payments. • Engage clients in the family evaluation of strengths. • Develop a case plan and identify the family's steps towards self-sufficiency. • Monitor progress and conditions and make necessary modifications to the case plan. • Initiate and participate in case staffing, employment readiness, life skills training, and support job search, as needed. Minimum Qualifications A valid driver’s license and acceptable driving record are required for this position. A bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing). Essential Attributes We are looking for candidates with: • Experience with conflict resolution. • Experience initiating and maintaining professional boundaries/relationships. • Experience with case management and coordinating high caseloads. • A commitment to inclusivity and embracing all people. • Bilingual in Spanish/English or Arabic/English is encouraged but not required. Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. Working Conditions • Your work shift will be 8:30am-5:30pm Monday through Friday. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted. • Hours of work may vary from day to day and may include evenings. • Fast-paced position that include a high volume of individual and family contact, collaboration with various community agencies, as well as computer entry and tracking and requires cultural/racial diversity and sensitivity. • You work is conducted in offices, participant’s homes, and other community sites. • Occasional compensated overtime maybe required. All overtime must be pre-approved by supervisor before working it. • You will have contact with a diverse range of people including some who may be experiencing emotional and financial stress and will need to respond with compassion and professionalism through a trauma informed lens. • You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important. • You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. Background Checks And Requirements • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits • ODHS Employee Resource Group communities that promote shared learning. • Cost of Living Adjustments. • Annual salary increases (until you reach the top of the listed salary range). • Amazing benefits package. • Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ Preference • Veterans’ preference information. • How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). • This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. • The recruiter for this position is Marina Nieblas. • Email: Marina.Nieblas@odhs.oregon.gov • Phone (call or text): 503-702-5766

Provide front-line support to clients accessing Self Sufficiency Programs by managing office operations, assisting with eligibility questions, and supporting program delivery in a fast-paced, in-person environment. | Minimum two years of experience interviewing clients and handling high volumes of paperwork, with skills in Microsoft Office and clear communication of program policies. | Initial Posting Date 09/23/2025 Application Deadline 09/30/2025 Agency Department of Human Services Salary Range $3,429 - $4,622 Position Type Employee Position Title Branch Operations Support (Human Services Specialist 1) Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Empowering individuals and families by providing tailored support and guidance through Self Sufficiency Programs (SSP)—this role serves as a vital link between customers and program staff, offering case aid services, clarifying policies, and helping meet urgent needs such as SNAP benefits and service payments. We are expanding our team in Tigard! If you're passionate about helping others, we have an opening for a Branch Operations Support (Human Services Specialist 1) position within our Self Sufficiency Program (SSP). Together, we can create lasting change! Summary Of Duties Oregon's Self-Sufficiency Programs (SSP) provide resources, like cash and food assistance, as well as targeted services to help people move out of poverty and toward whole well-being. Programs include food benefits (SNAP), cash assistance (TANF), services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. As a Branch Operations Support, you will:  • Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department. • Support the infrastructure of the office by supporting the day-to-day operation. • Assist Oregonians by providing support with the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone or email to resolve any questions or concerns. • Assisting Oregonians through a trauma informed lens. • May include financial desk responsibilities. • Providing support for the business functions within the office. Minimum Qualifications • two years of experience either interviewing to obtain personal or technical information or substantial people contact. This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.). • College-level courses may be substituted for the experience on a year-for-year basis. Essential Attributes We are looking for candidates with: • Experience with managing front desk operations while ensuring a welcoming and organized environment. • Experience with gathering detailed and accurate information from applicants and recipients to assess eligibility and determine appropriate service options. • Experience with clearly communicating program rules, procedures, and eligibility requirements to diverse clients. • Experience with Microsoft Office applications (Word, Excel), internet browsing, conducting online research, and managing email communication. • Experience with processing detailed data accurately and efficiently in support of program or organizational goals. Attention all candidates! • Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. • Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. • The use of outside resources such as Artificial Intelligence (AI) software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. • Important: Please monitor both your email and Workday account for updates regarding this recruitment. You may be asked to submit additional information after initial application. • The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process. Working Conditions • Work Locations: In-person office environment. • Hours: Monday–Friday, 8:30 AM – 5:30 PM; occasional overtime may be needed, including evenings and weekends. Scheduling specifics will be determined by the hiring supervisor. • Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel. • Work Environment: Direct public interaction, including engagement with customers in high-pressure situations. • Cubicle-based and front desk workspace with frequent interruptions and high noise levels. • Fast-paced setting with constantly evolving policies and procedures. • Repetitive motions, prolonged sitting, and daily use of computers and technology. • High-volume computer work and keyboarding in a dynamic team environment. • You may interact with individuals who have experienced trauma and may have difficulty managing their emotions. • Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others. Background Checks And Requirements • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits • ODHS Employee Resource Group communities that promote shared learning. • Cost of Living Adjustments. • Annual salary increases (until you reach the top of the listed salary range). • Amazing benefits package. • Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ Preference • Veterans’ preference information. • How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). • This recruitment may be used to fill future vacancies in the same classification. Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. • The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number: REQ-187061.

Assess and determine eligibility for long-term care services, develop and coordinate individualized case plans, conduct interviews, and provide ongoing case management and referrals. | Bachelor's degree or equivalent human services experience, valid driver’s license, proficiency with computer software, and experience in interviewing, eligibility determination, and policy implementation. | Initial Posting Date 09/19/2025 Application Deadline 09/28/2025 Agency Department of Human Services Salary Range $4,409 - $6,420 Position Type Employee Position Title Case Manager (Human Services Case Manager/Multiple Positions) Job Description The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Opportunity awaits! We are hiring multiple Case Managers (Human Services Case Manager) to join our Aging and People with Disabilities (APD) team. In this position, you will assess Oregonians applying for, or currently receiving, long-term care services to develop, coordinate, and arrange a variety of services to allow older adults and people with disabilities to get the continuity of care they need. Apply today! Summary Of Duties As a Case Manager, you will: • Determine long-term care program eligibility by interviewing Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective service needs. • Develop detailed, individualized, and person-centered case planning for Oregonians. • Conduct interviews in person/on site using the Case Assessment and Planning System (CA/PS) assessment tool on a state-issued laptop. • Inform Oregonians of rights, responsibilities, service options, and methods of recourse. • Make appropriate referrals to other ODHS programs and community resources. • Process applications, inquiries, and data according to policy timeframes, ensure appropriate documentation and forms are completed and sent, and communicate eligibility decisions to ensure delivery of benefits and services. • Provide intake case management by coordinating the provision of long-term care services to Oregonians according to rules, regulations, and the individual case plans. • Contact Oregonians or collateral contacts monthly to set up and monitor service plan and safety needs. This could include in person, the phone, or electronic contact. Minimum Qualifications A valid driver’s license and acceptable driving record are required for this position. A bachelor's degree in a Behavioral Science, Social Science, or a closely related field OR A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing) OR Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing). Essential Attributes We are looking for candidates with: • Experience determining eligibility and appropriate levels of service. • Experience interpreting and implementing policies and procedures. • Experience interviewing to obtain information to evaluate needs and next steps in the intake process. • Proficient in using computer software such: Microsoft Office, Word, Excel, Outlook, web browsing and communication applications. • Spanish/English bilingual skills encouraged. • Collecting, analyzing, and evaluating data while navigating databases for information. Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. • Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. • The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification. • The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. Working Conditions • Your work schedule will be Monday through Friday from 8am-5pm. • After 6 months of trial service, your work schedule may be flexible with option to work between 6am-6pm. • Work schedule specifics along with possible teleworking options will be determined by the hiring supervisor. • Fast paced environment with constantly evolving policies and procedures. • May drive a variety of different types of vehicles to remote places in a variety of terrain and possibly inclement weather. • Repetitive motions, prolonged sitting, and daily computer and technology use. • Will come in contact with animals, some which of may be dangerous. • May be exposed to communicable diseases, such as the flu virus, Covid-19, and MRSA. • You will interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions. Background Checks And Requirements • If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Benefits • ODHS Employee Resource Group communities that promote shared learning. • Cost of Living Adjustments. • Annual salary increases (until you reach the top of the listed salary range). • Amazing benefits package. • Possible eligibility for the Public Service Loan Forgiveness Program. Employment Preference Veterans’ Preference • Veterans’ preference information. • How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application. General Information • This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU). • This recruitment may be used to fill future vacancies in the same classification. • Salary Information: Public Employee Retirement System (PERS) members in the executive branch (except AEE and AFSCME Parole & Probation) will get a 6.95% base salary increase and will pay a 6% employee contribution to PERS. Employees who are not yet PERS members (AA) will also get the 6.95% pay increase and start the 6% contribution when they join PERS (AP). The step you start at will depend on the Equal Pay Analysis for the Human Services Case Manager: AA: $4,409 - $6,420 AP: $4,715 - $6,866 Contact Information We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. • The recruiter for this position is Marina Nieblas. • Email: Marina.Nieblas@odhs.oregon.gov • Phone (call or text): 503-702-5766