Orca Bio

Establish and lead global medical information services including call center oversight, content development, regulatory compliance, and cross-functional collaboration for commercial launch preparation. | Requires advanced clinical/scientific degree, 8+ years pharmaceutical medical information experience, hematology/oncology expertise, call center management, and promotional review committee participation. | More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives. The Associate Director, Medical Information will report to the Vice President of Medical Affairs. You will be responsible for establishing a global medical information service at Orca Bio, be a leader in the Medical Affairs department, and be an integral team member in preparation for a commercial launch. You will be responsible to establishing the Medical Information service at Orca Bio, including set up and oversight of a Medical Information Call center. \n Essential Duties & Key Responsibilities Establish the Global Medical information capability within Medical Affairs, creating and managing the Medical Information budget, setting up the structure, business processes and systems governing the dissemination of reactive scientific information and other activities performed by Medical Information Collaborate with Safety and QA on the process for the receipt of post marketing adverse events and product quality complaints, ensure audit ready Identify, implement, and lead the oversight of the Medical Information call center(s) that will cover the necessary geographies, aligning with and integrating standards, processes, and technology Contribute to congress planning and on-site representation associated with the medical affairs and medical information presence Develop and maintain Medical Information materials, including standard response documents, FAQs and scientific content Review and approve promotional and non-promotional materials for accuracy as a member of the Medical Review Committee and Promotional Review Committee Create informative dashboards to track and communicate Medical Information activities to leadership and cross-functional business partners, identifying and trends or data gaps Collaborate with HEOR on the development of the AMCP and Global Value Dossiers with scientific data input and reviews Create a process of the submission of unsolicited requests for medical information and train internal colleagues on this process Minimum Requirements Advanced Clinical/Scientific degree required (Pharm.D. or Ph.D preferred) 8+ years of experience in medical information and/or relevant experience in the pharmaceutical industry Hematology/Oncology therapeutic area experience and knowledge required, cell therapy experience preferred Experience on promotional and medical review committee Experience managing an external call center Working knowledge of legal and regulatory guidelines in the pharmaceutical industry Strong computer and technical skills with proficiency in various technology platforms, such as Medical Information database systems, SharePoint, Veeva, PowerPoint, etc. \n Who we are We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them. We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility. We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo. We maintain a start-up culture of camaraderie and leadership by example, regardless of title. We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers. Notice to staffing firms Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

Manage end-to-end case activity for patients receiving cell therapy, coordinate scheduling and documentation, communicate with treatment centers, and collaborate cross-functionally to ensure seamless patient experience. | 3-5 years in patient case coordination or healthcare operations, experience with transplant or specialty pharmacy, knowledge of regulated healthcare workflows, strong organizational and communication skills, and familiarity with CRM or case tracking systems. | More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives. Summary of Role: The Cell Therapy Case Manager is the central point of contact for treatment centers managing the case journey for patients receiving Orca-T. This includes receiving orders, verifying documentation, managing scheduling, coordinating cross-functional activities, and ensuring a seamless experience for both the treatment center and internal stakeholders. This is a foundational hire, where you will help to build the case management organization from the ground up, including the processes, SOPs, and tools that will define Orca Bio’s standard of excellence in institutional engagement. You will be a critical partner to transplant coordinators and serve as the primary case quarterback within Orca Bio’s ecosystem, aligning activities across Account Managers, Medical Science Liaisons, supply chain, and commercial operations. This role requires empathy, precision, and a proactive mindset to deliver an exceptional customer experience. \n Responsibilities Case Lifecyle Management Serve as the main point of contact for assigned transplant centers, managing end-to-end case activity from order intake through product infusion and follow up. Receive, review, and track all case orders and associated documentation in accordance with internal SOPs and regulatory requirements. Facilitate product scheduling considering patient treatment timelines, treatment center constraints, donor availability, apheresis center availability, and manufacturing capacity. Monitor and update case management software systems to ensure accurate real-time data capture and audit readiness. Customer Communication & Relationship Management Proactively communicate case updates, schedule confirmations, and documentation needs to treatment centers. Build trusted relationships with transplant center staff, ensuring a responsive, clear, and reliable support experience. Escalate issues and delays as needed while maintaining a solutions-oriented approach. Partner with commercial account management as the first-in-line customer service function of Orca Bio, ensuring exemplary customer experience. Cross-Functional Collaboration Coordinate with internal stakeholders (Logistics, Manufacturing, Commercial Operations, Medical Affairs, Account Management) to align on product logistics, compliance, and customer needs. Support field teams in center onboarding and activation efforts, including new site training on case flow and software tools. Process Development & Continuous Improvement Contribute to the development and refinement of case management SOPs, communication templates, and escalation protocols. Identify opportunities to streamline workflows, reduce treatment center burden, and improve service efficiency. Assist in documenting best practices and onboarding materials for internal team growth. Team & Operational Support Participate in team huddles, case review meetings, and ongoing training sessions. Support peer coverage for holidays, vacations, or spikes in case volume. Ensure service availability during Pacific Time business hours; may require shift flexibility during process exceptions impacting delivery of patient products. Required Qualifications 3-5 years of experience in patient case coordination, transplant scheduling, specialty pharmacy, or healthcare operations, preferably in oncology, cell therapy, or rare disease. Experience working with academic medical centers, transplant programs, or hospital-based specialty practices. Familiarity with regulated healthcare workflows, including HIPAA, chain-of-identity/custody, and documentation compliance. Strong organizational, communication, and relationship management skills. Experience using CRM or case tracking systems (e.g., Salesforce Health Cloud, Vineti, TrakCel). Ability to thrive in a dynamic, evolving environment and contribute to building new capabilities. \n Who we are We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them. We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility. We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo. We maintain a start-up culture of camaraderie and leadership by example, regardless of title. We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers. Notice to staffing firms Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.

Design, develop, and deploy data reporting infrastructure and dashboards to support commercial launch and business performance, collaborating cross-functionally to deliver actionable insights. | 5+ years in commercial analytics with proficiency in BI tools, SQL, Excel, CRM configuration, data pipeline management, and strong communication skills. | More than one million people in the United States today are fighting blood cancer. While a traditional allogeneic stem cell transplant has been the best hope for many, the transplant itself can prove fatal or lead to serious conditions, such as graft vs. host disease. Orca Bio is a late-stage biotechnology company redefining the transplant process by developing next-generation cell therapies with the goal of providing significantly better survival rates with dramatically fewer risks. With our purified, high-precision investigational cell therapies we hope to not only replace patients' blood and immune systems with healthy ones, but also restore their lives. The Analyst, Data & Business Intelligence will play a critical role in supporting Orca Bio’s commercial launch and ongoing business performance. This role will own the design, development, and deployment of data reporting infrastructure, field analytics dashboards, and performance measurement tools. The ideal candidate is highly analytical, detail-oriented, and thrives at the intersection of data, systems, and commercial execution. This position works closely with the Forecasting, Sales Operations, Case Management, and Market Access teams to ensure actionable insights are delivered across the organization. Essential Duties & Key Responsibilities • Data Infrastructure & Analytics Execution • Build and manage the commercial data ecosystem (Salesforce/Veeva, PowerBI/Tableau, data warehouse, CRM integration). • Own ETL processes and data validation to ensure accurate, real-time reporting and compliance. • Develop field reporting tools (call activity, onboarding progress, IC performance, product ordering trends). • Manage master data inputs, ensure alignment with order management, and support business rule definition. • Partner with IT and external vendors on system configuration, access provisioning, and updates. • Performance Measurement & Intelligence • Deliver monthly and ad hoc dashboards for sales, onboarding, field engagement, and KPIs. • Identify key business trends and performance drivers; translate data into actionable insights. • Support commercial leadership with field activity dashboards, territory views, and targeting analytics. • Develop and maintain commercial KPIs and performance frameworks across functions. • Track incentive comp effectiveness, performance thresholds, and payout validation (in collaboration with Sales Ops). • Collaboration & Continuous Improvement • Act as commercial data subject matter expert (SME) across analytics platforms. • Collaborate cross-functionally with Case Management, Patient Services, Market Access, and Marketing to align on reporting needs. • Support business planning cycles by developing analytic reports and supporting forecast inputs. • Recommend and implement improvements to commercial analytics workflows and visualization tools. Minimum Qualifications • Bachelor’s degree in business, statistics, data science, engineering, or related field. • 5+ years in commercial analytics, preferably in biotech/pharma. • Direct experience with business analytics and business intelligence tools. • Experience managing commercial data pipelines and field analytics. • High proficiency with Excel, SQL, and data visualization best practices. • Familiarity with CRM configuration, master data management, and IC analytics. • Excellent communication and collaboration skills with ability to translate data into insights. Preferred Characteristics • Ability to prioritize in a dynamic, launch-focused environment. • Passion for building clean, scalable reporting infrastructure. • Curious and business-savvy mindset with a strong desire to drive impact through data. • Collaborative, team-first mentality with strong organizational awareness. The anticipated annual salary range for this job is based on prior experience in the role/industry, education, location, internal equity, and other job-related factors as permitted by law. For remote-based positions, this range may vary based on your local market. You will also be eligible to receive pre-IPO equity, in addition to medical, dental, and vision benefits, flexible PTO, 401(k) plan, life and accidental death and disability coverage, and parental leave benefits. Other perks include free daily lunches and snacks at our on-site locations. Who we are We are driven by a passion for science and compassion for patients. We act with urgency to ensure our treatments are one day accessible to all who need them. We live by our core values of passion, courage, and integrity. Excellence in our work means the chance to unlock a better quality of life for our patients, and with that comes tremendous responsibility. We innovate on a path that hasn’t been paved. We embrace an entrepreneurial spirit and take calculated risks to achieve our mission. We aren’t afraid to ask “why not” and challenge the status quo. We maintain a start-up culture of camaraderie and leadership by example, regardless of title. We’re proud to be an equal opportunity employer, and recognize that celebrating our differences creates stronger, lasting solutions that better serve our team, our patients and their healthcare providers. Notice to staffing firms Orca Bio does not accept resumes from staffing agencies with which we do not have a written agreement and specific engagement for a particular opening. Our employment activities, inquiries and offers are managed through our HR/Talent team, and all candidates are presented through this channel only. We do not accept unsolicited resumes, and we rarely outsource recruitment.