Optiv Security, Inc.

Support clients in cybersecurity service delivery, articulate technical outcomes, and manage client satisfaction KPIs. | Requires a degree in Cyber Security or related field, knowledge of SIEM tools, MITRE Attack Framework, security certifications, and experience with client success practices and cybersecurity threats. | At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us. The Client Success Manager will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client. A strong command of security operations technical concepts and repeatable processes are required. The job of the Client Success Manager is to own, develop, and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues. How you'll make an impact: • Briefing new clients on operational execution and expected outcomes • Technical/tactical discussions on operational activities as they related to cyber threat actor operations • Provide Technical and Product Support for Managed Services • Provide Client product knowledge & support to encourage renewals What we're looking for: • Four-year degree in Cyber Security, Computer Science, Information Systems or related degree. • Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc) is required. • Knowledgeable of MITRE Attack Framework • Security+, or equivalent cyber security certification • Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures. • Strong presentation and verbal communication skills. • A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills. • Must possess a high degree of initiative, motivation, and problem-solving skills • Ability to translate complex technical concepts into business risk and desired outcomes • Experience with cyber threat actor techniques, tactics, and procedures • Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow. • Experience working with C-Suite executives, VPs or Directors. • Ability to build and nurture trusted relationships with clients and internally. What you can expect from Optiv • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Provide strategic HR partnership to business leaders including talent initiatives, organizational change, employee engagement, and compliance support. | 5+ years HR experience, bachelor's degree, strong communication and project management skills, familiarity with HRIS (preferably Workday), and ability to work onsite part-time. | The HR Business Partner will provide Human Resources support for our rapidly growing Cyber Security company. This role is responsible for connecting the needs of the business functions to people strategies and initiatives. In this job, you will advise leadership on human resource-related issues and leading the implementation of initiatives designed to ensure Optiv attracts, develops, and retains a best-in-class workforce How you'll make an impact • Work directly with Optiv's leadership teams, fellow HRBPs and employees in their assigned business areas on all people strategy initiatives • Provide forward-looking counsel, coaching, and creative solutions that enhance the individual, team, and organizational performance. • Successful execution of large-scale talent initiatives such as supporting leaders in strategic people related goals, talent review performance calibration sessions, annual compensation review and pay increase conversations • Work with managers to create effective strategies to support the department and team members • Provide partnership to managers to achieve the best team dynamics through competency work, employee engagement survey results, focus groups and upward feedback for leaders. • Identifies risk and provides counsel to address HR issues impacting the business. Continually build knowledge of legal and compliance requirements. Partner with HR Resolution team or Legal team as needed/required. • Deliver strategic people partnership to support organizational change (re-org and org design, reporting, roles, expectations, job descriptions) • Deliver quarterly summaries of key business trends, analytics, and relevant information to share from the HR function. Utilize strong analytical skills with the ability to use data to tell a story. • Attend scheduled business meetings to stay apprised with business unit goals and objectives. Connect with dedicated business units to share insights on priorities and challenges across business units • Setup dedicated check-in with business leaders to discuss updates and progress against business goals, shifting priorities and new challenges • Collaborates across People & Culture team to ensure consistent delivery of strategy. • Serve as a vital link between HR Operations, Benefits, Talent Acquisition and Employee Relations, fostering collaboration between all HR teams. • Participate in broader projects across the HRBP team and/or HR organization • Other tasks, requests and projects may be assigned to support the business needs • This position will ideally be hired in Kansas City with the ability to go into the office 3 days per week What we're looking for • Exceptional relationship building skills • Excellent written and verbal communication skills and confidence communicating to a variety of levels across the organization • Ability to collaborate cross-functionally • Ability to maintain confidentiality • Bachelor's degree required and General human resources experience • Minimum of 5+ years' experience directly related to the duties and responsibilities specified • Proficient understanding of employment law • Must have the ability to approach each scenario from all perspectives • Proven ability to work in a fast-paced environment and effectively handle multiple tasks simultaneously • Familiarity with HRIS systems or reporting tools; Workday experience preferred • Strong computer skills (Microsoft Office, inclusive of Word, Excel, PowerPoint) • Enthusiasm and the ability to thrive in an atmosphere of constant change • Strong project management skills • Demonstrated organizational, analytical, and problem-solving skills and attention to detail • Able to think through multiple possible outcomes to situations, and able to rely on knowledge, intuition, and past experience to help people managers determine a course of action that results in optimal resolution. • Able to apply knowledge of policies and procedures, as well as common sense HR knowledge in a broad variety of circumstances. What you can expect from Optiv • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

Lead design, prototyping, and deployment of AI solutions to solve business problems and drive value, collaborating with stakeholders and IT teams. | Bachelor's degree, 5+ years AI solution architecture experience on cloud platforms, hands-on with AI frameworks like TensorFlow and PyTorch, production AI project experience, and strong communication skills. | Optiv is hiring an AI Solution Architect to join our growing organization! The AI Solution Architect will be embedded directly within the Sales Operations group to serve as a strategic bridge between business needs and technical solutions. The AI Solution Architect will lead the design, prototyping, and production deployment of AI systems that drive measurable value for the business. Ideal for those with a passion for AI-driven business transformation, those dedicated to staying on top of the latest AI technologies, those willing to lead the way in integrating cutting-edge AI solutions in a dynamic, multifaceted business environment. This role will be focused on enhancing interactivity and intuitiveness of OMS Platform to increase adoption and drive client materiality. How you'll make an impact: • Lead the design, prototyping, and production deployment of AI solutions, including agentic systems, that directly solve critical business problems and deliver measurable value. • Consult with business stakeholders to understand their requirements and assess how AI techniques, such as machine learning, natural language processing, and agent frameworks, can address those needs. • Work closely with Optiv's data platform and IT teams to design robust AI architectures, including the integration of components such as foundation models, retrieval-augmented generation, memory layers, tool use APIs, and orchestration frameworks for agent-based systems. • Ensure robust, scalable, and ethically responsible data pipelines for training and fine-tuning AI models, including structured and unstructured sources, to support adaptive, agentic behavior in deployed solutions. • Continuously monitor AI solution performance, leveraging telemetry, user feedback, and real-world interactions to refine solution behaviors, tool use, and decision quality over time. • Stay current with advances in AI technologies such as foundation models, autonomous agents, reinforcement learning, and agent orchestration tools, and proactively integrate relevant innovations into future solutions. What we're looking for: • Bachelors degree in Computer Science, Mathematics, Machine Learning or related field. • 5+ years experience architecting and developing AI solutions on platforms such as AWS, Databricks, Azure, Google Cloud and OpenAI. • Hands-on experience with Deep Learning, LLM, Python, scikit-learn, TensorFlow, PyTorch and other AI frameworks. • Experience bringing an AI project through production and implementation. • Ability to think creatively and collaborate about applying AI to solve business problems with multiple capabilities, including Experience Design, Enablement, Process Reengineering, and Business Leaders. • Excellent communication and presentation abilities to explain AI solutions to business stakeholders. • Experience in the cyber security industry a plus #LI-KG1 What you can expect from Optiv • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups. • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.