Optimum

Manage and optimize product development leadership operations by coordinating cross-functional teams, driving meeting cadence, tracking commitments, and improving operational efficiency. | 5+ years in business operations or product development, strong communication and leadership skills, ability to manage multiple initiatives, data and financial literacy, and experience driving process improvements. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today!    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.   If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!   We are Optimum!Job Summary Optimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, secure business connectivity, or winning a massive multi-player name. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re  building a workforce that attracts and retains the best talent, not only to meet the needs of our customers and teammates, but that also reflects the diverse communities we serve. We are seeking a detail-oriented and empathetic Business Operations Manager for our Product Development function to be the key advisor to executive leadership, focused on making time management, information accessibility, and decision-making processes more efficient across 7 departments. Reporting to the SVP, Product Development, the Business Operations Manager is responsible for serving as the air traffic controller for Product Development’s leadership team, an integrator connecting work streams that would otherwise remain siloed, and a communicator linking the leadership team to the broader organization. The ideal candidate  will be a truth teller when leadership needs a wide-ranging view without turf considerations and a confidant without any organizational agenda. You will anticipate problems and will be especially sensitive to issues that require diplomacy, functioning as extra eyes and ears. Most importantly, the Business Operations Managers acts with the implicit imprimatur of the Product Development leadership team, which requires humility, maturity, and situational awareness. As a full-fledged member of the Product Development senior leadership team your success will ultimately be measured by your ability to drive sharp gains in our leadership team’s productivity, enterprise-wide impact, and employee engagement. Responsibilities Left hand of Product Development’s senior leadership with the ability to represent us when we are not in the room, while ensuring we are present where we can be most impactful Understand and amplify the vision for Product Development’s ways of working Ensure attainment of key results by monitoring leading indicators, aligning crossfunctional leaders to deliver and report results Driving force in how we show up for our people and stakeholders, always ensuring our communications are timely, compelling, and concise Lead special projects intended to level up Product Development operations Autonomously manage the cadence and rhythm of meetings, crafting the agenda, flow and content to drive alignment and decision making Drive program increments ensuring compliance with the processes Track Product Development commitments, holding us accountable to keep our promises to teammates and customers A force multiplier putting on a variety of hats as needed to enable Product Development’s leadership to scale Instigator of fun and gratitude for Product Development and our teammates across the company Qualifications Exhibits natural and intuitive stakeholder empathy Proven track record structuring strategic and tactical conversations, especially technical topics Experience contributing to Product and Technology strategic planning and gaining acceptance for key results in accordance with corporate objectives Go to expert for functional processes, people, and technology Data literacy in support of decision making Financial acumen to understand and articulate profits and losses, contributing as a leader in ROI and budget analysis Demonstrated commitment to ongoing learning and professional development Ability to write clear and concise emails, documents, and presentations that inspire action Exceptional communication, leadership, and interpersonal skills. Ability to make  informed decisions under pressure and effectively manage deliverables in support of an awesome employee experience Demonstrated ability to drive product development process improvements and optimize operational efficiency Project management skills and the ability to oversee multiple initiatives concurrently 5+ years of business operations or product development experience required At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.   If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.   We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.   The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.   Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.   This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Manage enterprise validator partner accounts, lead technical onboarding, provide customer support and advocacy, and optimize processes for blockchain infrastructure integration. | 3-5 years in technical customer-facing roles with deep blockchain infrastructure knowledge, especially Ethereum staking/validation, and strong technical communication skills. | About Us Optimum is delivering the world's first high-performance memory infrastructure for any blockchain. Powered by Random Linear Network Coding (RLNC), Optimum scales network speed, robustness and throughput by orders of magnitude, enhancing dApp performance and end-user experience. Co-founded by Muriel Médard, co-inventor of RLNC, and a team of industry experts, Optimum introduces a breakthrough in Web3 infrastructure. Blockchains—often called world computers—lack a critical component for infinite scalability: a real-time virtual memory. Our memory infrastructure enables high-speed data propagation, fast access, and secure updates, scaling the world computer. Backers include 1kx, Spartan, Robot Ventures, Triton Capital (fka Kraken Ventures), Finality Capital, SNZ and others. Learn more at getoptimum.xyz (https://getoptimum.xyz/) Role Overview: Own end-to-end relationships with enterprise validator partners, serving as their primary technical and commercial point of contact from initial engagement through long-term account growth. Manage a portfolio of high-value accounts (each with 1B+ assets under management) while driving expansion and ensuring successful technical integration. Provide responsive customer support, handle escalations, and ensure measurable success outcomes across the partner lifecycle. Key Responsibilities: Pre-Sales Support: Conduct technical discovery with prospective validator partners, and provide integration guidance as needed Onboarding Leadership: Own technical onboarding process, coordinate with BD, developer relations and engineering teams, and ensure smooth integration with client infrastructure Account Management: Serve as primary relationship owner for enterprise accounts, conducting regular business reviews and identifying expansion opportunities Customer Support & Escalations: Act as the first point of contact for partner issues, provide hands-on troubleshooting, and coordinate resolution with engineering when required Technical Advocacy: Translate customer requirements into input for the product team; advocate internally for client needs Process Optimization: Develop scalable onboarding processes, customer-facing documentation/knowledge base and customer success playbooks as the business grows Success Metrics: Track and report e.g.; validator uptime, customer satisfaction, and time-to-value to measure and improve partner outcomes Required Background: 3-5 years experience in technical customer-facing roles (technical project management, sales engineering, or technical account management) Deep understanding of blockchain infrastructure, particularly Ethereum staking/validation Experience working with highly technical enterprise / infrastructure customers Strong technical communication skills with ability to engage technical teams What We Offer Opportunity to shape and build a community for a cutting-edge tech start-up Competitive compensation package, including token incentives Remote-first work environment with flexible hours Collaborative team culture that values innovation and growth Resources to attend industry conferences and events If you're passionate about Web3 and community building and you thrive in early-stage startup environments where you can make a significant impact, we'd love to hear from you! Don't meet every requirement? We still encourage you to apply! If you're passionate about creating extraordinary community experiences, we'd love to hear from you.