Optimum

Monitoring, detecting, and responding to security incidents in real-time to safeguard digital assets. | Bachelor's degree in Computer Science or related field, with 1-3 years of IT security experience and relevant certifications like Security+. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary As a Security Operations Center (SOC) Operator, you will be at the forefront of our organization's cyber defense efforts, responsible for monitoring, detecting, and responding to security incidents in real-time. You will play a crucial role in safeguarding our digital assets, identifying emerging threats, and ensuring the integrity and availability of our systems and data. Responsibilities Security Monitoring and Alert Triage: • Monitor security alerts and events generated by various security tools, including SIEM, IDS/IPS, antivirus, and endpoint detection and response (EDR) systems. • Analyze and triage security alerts to identify potential security incidents, prioritizing them based on severity, relevance, and potential impact. Incident Response and Remediation: • Collaborate with incident responders to coordinate and execute incident response procedures, including containment, eradication, and recovery efforts. • Take immediate action to mitigate security incidents, such as isolating compromised systems, blocking malicious traffic, and applying security patches or updates. • Document incident response activities, including timelines, actions taken, and lessons learned, to support post-incident analysis and reporting. Threat Intelligence and Detection Enhancement: • Stay abreast of the latest cyber threats, vulnerabilities, and attack techniques through threat intelligence sources and industry reports. • Enhance detection capabilities by developing and refining correlation rules, signatures, and detection logic within the SIEM platform. • Contribute to the continuous improvement of SOC processes, procedures, and tools to enhance the organization's cyber defense posture. Vulnerability Management Support: • Assist in the identification, prioritization, and remediation of security vulnerabilities across the organization's infrastructure and applications. • Work closely with IT teams to ensure timely patching and mitigation of identified vulnerabilities, reducing the organization's exposure to potential exploits. Qualifications • Bachelor’s degree in Computer Science or related field; MA or MBA preferred. • Relevant industry certifications such as Security+, GCIH, or GCIA are desirable. • Minimum 1-3 years' experience in Information Technology preferred. • Minimum 1-3 years of direct IT Security experience in Security Operations preferred. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. The starting pay rate/range at time of hire for this position in New York is $66,830.00 - $$95,472.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.

Engage with customers, recommend products, troubleshoot issues, and represent the brand in a retail environment. | High school diploma, retail experience, communication skills, and ability to work full-time including weekends. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today!    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.   If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!   We are Optimum!Job Summary Optimum wants enthusiastic, motivated, and self-driven individuals who want to reshape the way people connect. As a Retail Sales Consultant, you will be part of one of the largest sales channels in the company! Your dynamic personality will forge powerful connections with our customers, while exceeding sales targets, and delivering an unparalleled partner and customer experience.   As a valued member of the Optimum Retail team, you will leverage your individualistic personality to become an in-store brand ambassador that focuses on selling our industry-leading connectivity solutions while creating lifelong customers by delivering an exceptional customer service experience!     Our culture of excellence provides a pathway to success as your leaders, and peers, will support your personal and professional growth by cultivating the skills needed to achieve and sales targets, allowing you to be a successful earner in Optimum’s lucrative compensation plan. Responsibilities Connection builder: Your communication skills will be the magic that bridges the digital divide. You will be the first point of contact for our customers, and it's your responsibility to create a positive and welcoming environment. Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.  Store Expert: As a product expert, you will have a deep understanding of our products and services. Stay up to date with the latest trends and advancements in the telecommunications/mobile industry. This knowledge will enable you to educate customers about different options available and recommend the best solutions to meet their specific needs. Problem Solver: Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately. Troubleshoot technical problems and provide solutions, ensuring customer satisfaction and loyalty. Brand Ambassador: As the local face of our Company, you will embody the Optimum brand. Demonstrate professionalism, integrity, and enthusiasm in all customer interactions. Represent our company values and create a lasting impression that reflects positively on our brand. Team Builder: Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed. Foster a supportive and collaborative team environment that contributes to overall customer satisfaction. Qualifications High school diploma or equivalent is necessary.  A minimum of one year of retail selling experience. Effective communication, negotiation, and problem-solving skills. Self-motivator with a knack for working independently. Proficient computer and technical skills, that help support the best customer solutions. For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 25 pounds. Ability to work full time and weekends as necessary. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.   If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.   We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.   The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.   Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.   Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $33,696.00 - $55,357.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Develop and maintain dashboards, analyze user behavior, improve data pipelines, and provide insights to optimize product performance. | Minimum 3-5 years in product analytics, proficiency in SQL, Python or R, experience with data visualization tools, and understanding of A/B testing methodologies. | Product Data Analyst II job at Optimum. Bethpage, NY. Job Description Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary Altice USA is a leading provider of Mobile, Broadband (DOCSIS, Fiber) and Video services in the United States for Business and Residential Customers. The Product Development organization is responsible for the technology enablement and development of these technologies for our customers along with the tools used by our teams to support them. The Product Analyst II team member will join a rapidly growing Product Operations team focused on delivering exceptional customer experiences through optimization of our product quality and operational processes. A successful candidate will contribute to the development of the data pipeline for our products that will enable them to build the dashboards, KPIs and automation that will allow us to deliver unparalleled connectivity experiences. Responsibilities • Develop and maintain dashboards to monitor product performance and key metrics. • Collaborate with product managers, designers and engineers to define and track product success metrics. • Analyze user behavior to identify trends, pain points and opportunities for improvement. • Contribute to the development of the data pipeline for product telemetry. • Manage and improve data collection processes to ensure data quality and consistency. • Translate data insights into actionable recommendations for product development and growth. • Provide ad-hoc analysis to support decision making for cross-functional teams. • Identify and communicate opportunities for improving product adoption and retention. • Monitor and analyze funnels to optimize conversion rates and reduce drop-offs. • Work with engineering to ensure accurate tracking and tagging of product events. • Enable exceptional customer experiences for our IP Video Services offered to B2C and B2B customers. • Identify and implement improvements to improve customer communication and reduce contact rates. • Establish a feedback loop with internal/external stakeholders to drive continuous improvement. • Ensure rigorous testing and validation processes to maintain high product quality and reliability. • Plan and execute product launches, ensuring seamless coordination with all relevant teams. • Introduce capabilities to do effective A/B testing of releases across test populations. • Provide training and support to team members on best practices, data tools and processes. • Drive innovation by identifying implementing new tools, technologies and methodologies. • Provide regular updates to stakeholders on product operations, performance and strategic initiatives. Qualifications • Minimum 3-5 years of experience in product analytics, data analysis or similar role. • Bachelor’s degree in Data science, Statistics or Computer Science • Proficiency in data visualization tools like Tableau or Power BI. • Strong skills in analyzing large data sets using SQL or similar languages. • Experience with programming languages such as Python or R for advanced analytics. • Familiarity with A/B testing framework and methodologies. • Effective communication and presentation skills, with the ability to convey data insights. • Ability to define and measure key performance indicators aligned with business goals. • Experience with product delivery tools like Jira and Confluence. • Demonstrated experience solving performance and data issues by applying experience/knowledge. • Contributes to operational insights that inform product strategies and decision-making. • Familiarity with metrics like customer acquisition, retention, engagement and churn, particularly as they relate to product performance. • Focus on customer feedback, ensuring that products meet user expectations and customer satisfaction. Nice To Have: • Knowledge of web and mobile analytics tools. • Experience working with event tracking systems and tagging implementations. • Strong statistical analysis and hypothesis testing skills. • Background in quality assurance or testing and validation processes. • Experience conducting user testing and gathering feedback to improve the user experience. • Understanding of data modeling and interpreting large data sets to generate actionable insights. At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $92,534.00 - $152,021.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Manage and optimize product development leadership operations by coordinating cross-functional teams, driving meeting cadence, tracking commitments, and improving operational efficiency. | 5+ years in business operations or product development, strong communication and leadership skills, ability to manage multiple initiatives, data and financial literacy, and experience driving process improvements. | Are you looking to Optimize your life? Start your exciting path to a rewarding career today!    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.   If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!   We are Optimum!Job Summary Optimum is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, secure business connectivity, or winning a massive multi-player name. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re  building a workforce that attracts and retains the best talent, not only to meet the needs of our customers and teammates, but that also reflects the diverse communities we serve. We are seeking a detail-oriented and empathetic Business Operations Manager for our Product Development function to be the key advisor to executive leadership, focused on making time management, information accessibility, and decision-making processes more efficient across 7 departments. Reporting to the SVP, Product Development, the Business Operations Manager is responsible for serving as the air traffic controller for Product Development’s leadership team, an integrator connecting work streams that would otherwise remain siloed, and a communicator linking the leadership team to the broader organization. The ideal candidate  will be a truth teller when leadership needs a wide-ranging view without turf considerations and a confidant without any organizational agenda. You will anticipate problems and will be especially sensitive to issues that require diplomacy, functioning as extra eyes and ears. Most importantly, the Business Operations Managers acts with the implicit imprimatur of the Product Development leadership team, which requires humility, maturity, and situational awareness. As a full-fledged member of the Product Development senior leadership team your success will ultimately be measured by your ability to drive sharp gains in our leadership team’s productivity, enterprise-wide impact, and employee engagement. Responsibilities Left hand of Product Development’s senior leadership with the ability to represent us when we are not in the room, while ensuring we are present where we can be most impactful Understand and amplify the vision for Product Development’s ways of working Ensure attainment of key results by monitoring leading indicators, aligning crossfunctional leaders to deliver and report results Driving force in how we show up for our people and stakeholders, always ensuring our communications are timely, compelling, and concise Lead special projects intended to level up Product Development operations Autonomously manage the cadence and rhythm of meetings, crafting the agenda, flow and content to drive alignment and decision making Drive program increments ensuring compliance with the processes Track Product Development commitments, holding us accountable to keep our promises to teammates and customers A force multiplier putting on a variety of hats as needed to enable Product Development’s leadership to scale Instigator of fun and gratitude for Product Development and our teammates across the company Qualifications Exhibits natural and intuitive stakeholder empathy Proven track record structuring strategic and tactical conversations, especially technical topics Experience contributing to Product and Technology strategic planning and gaining acceptance for key results in accordance with corporate objectives Go to expert for functional processes, people, and technology Data literacy in support of decision making Financial acumen to understand and articulate profits and losses, contributing as a leader in ROI and budget analysis Demonstrated commitment to ongoing learning and professional development Ability to write clear and concise emails, documents, and presentations that inspire action Exceptional communication, leadership, and interpersonal skills. Ability to make  informed decisions under pressure and effectively manage deliverables in support of an awesome employee experience Demonstrated ability to drive product development process improvements and optimize operational efficiency Project management skills and the ability to oversee multiple initiatives concurrently 5+ years of business operations or product development experience required At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.   If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.   We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.   The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.   Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.   This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.