OpenText

Drive strategic planning, operational excellence, and team enablement for a large product marketing organization. | 8-12+ years in product marketing, strategy, or business operations, with experience in B2B SaaS, GTM strategy, and organizational frameworks. | Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT As the Sr. Manager, Strategy & Operations for Product Marketing, you’ll operate as the strategic right hand to the SVP of Product Marketing—driving planning, operational execution, and cross-functional alignment across a 90-person global team. You will act as an internal force multiplier, helping to orchestrate the rhythm of business, manage top priorities, scale strategic initiatives, and keep the team laser-focused on outcomes. This is a high-impact, high-visibility role that blends business operations, strategy execution, and leadership enablement. Think GTM strategist meets operational maestro meets Chief of Staff. What The Role Offers Strategic Planning & Execution • Drive quarterly and annual business planning cycles for the Product Marketing org • Facilitate OKR alignment, goal setting, and strategic priorities across all PMM pillars • Partner with SVP to manage and execute key strategic initiatives • Build dashboards and executive updates for internal and external stakeholders Operational Excellence • Lead the operating rhythm: staff meetings, leadership offsites, team standups, QBRs • Build and scale repeatable systems for planning, performance tracking, and cross-functional collaboration • Identify process gaps and drive continuous improvement initiatives • Ensure projects move forward efficiently and effectively, clearing blockers when needed Team Enablement & Culture • Serve as a communication and coordination hub for the 90-person Product Marketing team • Create structured content to drive team alignment: playbooks, templates, comms, and guides • Support leadership onboarding, role clarity, and team development initiatives • Promote and reinforce a culture of excellence, transparency, and customer-centricity Cross-Functional Partnership • Liaise with Product, Sales, Finance, Enablement, and Comms to drive alignment • Represent Product Marketing in enterprise-wide strategic initiatives • Support resource planning, budgeting, and hiring operations. What You Need To Succeed • 8–12+ years in product marketing, strategy, business operations, or chief of staff roles • Strong grasp of B2B SaaS, GTM strategy, and organizational dynamics • Experience building scalable frameworks, operating models, and KPIs • Confident communicator with executive presence and presentation skills • Highly organized, detail-oriented, and decisive with excellent judgment • Bias for action, comfort with ambiguity, and a natural problem solver • Trusted leader who thrives behind the scenes making big things happen ONE LAST THING OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Our 30-year legacy encompasses delivering over 700 innovative products and services, with over 120,000 enterprise customers, including 98 of the Top 100 companies, and 150 million end users. We are excited to share that for the fifth year in a row, OpenText has been named one of the World’s Best Employers by Forbes! OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary Range: $150,000 - $215,000 Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

Lead and manage a team delivering eDiscovery client services, build strong customer relationships, oversee project and account management, and ensure high-quality service delivery to high-value clients. | Bachelor's degree, 5+ years managing staff, strong communication skills, knowledge of litigation lifecycle and eDiscovery workflows, and ability to explain technical concepts. | Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT The Senior Manager, Cloud Services– eDiscovery Client Services manages a team of employees that work directly with key, high value customers to deliver an exceptional experience promoting repeat business and long-term relationships. The position takes an active part in the leadership of managers and staff, as well as the delivery of services. This position will work with project managers, technical project managers, data analysts, consultants, and other managers to provide the expertise required to deliver litigation support, consulting and troubleshooting directly to high value accounts. It requires building strong relationships with key customer contacts and partnering with customers for long term success. The position is responsible for the ultimate success of assigned high value accounts and reports to the Senior Director of eDiscovery Services. • Provide leadership to the department in support of the company’s initiatives and objectives as well as motivate the staff to achieve high levels of success. • Build strong relationships with key customer contacts and partnering with customers for long term success. • Provide project management, account management, litigation support and consulting services to assigned high value accounts through one’s own actions and the actions of your team. • Work closely with other managers, project managers, technical project managers, data analysts, consultants, and account managers. • Exhibit an appropriate sense of urgency, ownership and focus as it relates to customer satisfaction, delivery, or issues that might arise and focus energy in a constructive manner. • Seek resolution to customer issues through other departments as necessary. Communicate well with other departments to ensure a satisfactory outcome of customer’s issues. • Provide training and act as a resource to customers when appropriate. • Responsible for the direct management of both delivery managers and staff. • Ensure all employees adhere to company and department policies and conduct themselves in a professional manner in their dealings with clients, third parties and coworkers. • Responsible for preparation and delivery of performance reviews, suggestions for promotions or raises, awarding bonuses, hiring staff, and taking disciplinary action when necessary up to termination of employees. Competencies • Leadership – Shows commitment to lead through effectively demonstrating the character, experience, humility, wisdom, and discernment necessary to create the trust and influence to cause the right things, to happen for the right reasons, at the right times. • Honesty and Integrity – Earns trust and maintains confidence. Exhibits a strong work ethic. • Professionalism – Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and is accountable for actions at all times. If mistakes happen, takes responsibility and works to resolve the issue. • Organization / Planning / Delivery – Forecasts accurately and helps ensure delivery against a plan. Identifies information needs and helps ensure systems / personnel are in place to deliver. Focuses on critical path and delivery on key priorities. • Flexibility and adaptability – Able to remain flexible and adaptable in a fast-paced environment and stay calm under pressure. • Follows Through on Commitments – Follows through on verbal and written commitments • Intelligence – Demonstrates ability to quickly and proficiently understand and absorb new information. • Persistence – Demonstrates tenacity and willingness even in difficult circumstances. • Proactive - Innovative and creative. • Communication – Organizes and expresses ideas clearly and concisely orally and in writing. Tailors content of communication to the level and experience of the audience. Ensures that others involved in a project, including senior management, are kept informed about developments and plans. • Accountability – Is accountable for their actions and holds others accountable for theirs. • Teamwork – Establish and maintain good working relationships with other offices and departments in the company to promote an environment of cooperation and collaborative success. • Sense of Urgency / Ownership – Acts with the realization that efficiency is vital to success. Makes decisions and drives activities to meet important windows of opportunity in the industry. Exhibits an appropriate sense of constructive energy and focus, particularly related to Strategic Corporate client relationships. • Market Knowledge – Develops and maintains a thorough understanding of the broad e-Discovery, ELM, EDRM marketplace and serves as an expert on the needs of corporate e-Discovery – identifying and pursuing new areas of expertise as OpenText’s solutions evolve. What You Need To Succeed • Bachelor's Degree from an accredited university. • Five or more years of experience directly managing staff. • Strong communication, presentation and writing skills. • Working knowledge of litigation lifecycle, EDRM, litigation document review and workflows, complex searches related to litigation, Technology Assisted Review and Continuous Active Learning. • Ability to demonstrate technical concepts to individuals with varying degrees of technological skills. Desirable Work Experience, Qualifications, Skills • Technical undergraduate and/or advanced degree preferred (JD, MS, MBA). • Broad experience using eDiscovery software applications. Experience with OpenText’s suite of eDiscovery solutions is a strong positive Role Challenges and Special Working Conditions • Overnight travel throughout the continental U.S. to visit OpenText customers and corporate offices may be necessary. • Requirements may dictate the necessity to work hours outside of normal, 40-hour workweek. ONE LAST THING OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Join us in shaping the future of content management solutions. Apply now and be part of our exciting journey at OpenText!   OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.