OpenSesame

Manage the renewal and upsell lifecycle, negotiate contracts, and collaborate with internal teams to ensure customer retention and revenue growth. | Experience in procurement, vendor management, or account management, with strong negotiation skills and familiarity with renewal processes and CRM systems. | About OpenSesame OpenSesame is transforming workforce development with an AI-powered marketplace of 60,000+ skill-building courses and learning pathways. We help organizations build skills and stay compliant through a high-quality content catalog, seamless LMS/LXP integrations, and advanced capabilities like skills-based curation and multilingual content creation. More than 2,000 companies, including 150+ of the Global 2000, rely on OpenSesame to develop the world's most productive and admired workforces. Learn more: www.opensesame.com/about About the Team: Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs. Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction. About the Job: As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts. Partnering closely with our Customer Success Managers, you'll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs. Your work keeps our customers moving forward and fuels revenue growth, ensuring they continue to thrive with OpenSesame while accelerating the company's overall momentum. We're looking for a proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional with strong negotiation skills, who will work with CSMs to prove the value delivered to our customers and drive the contract renewal process. Performance-Based Objectives In Your First 30 Days: • Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey. • Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal. • Become proficient in CPQ/SFDC and the systems that support the renewals process. • Generate quotes and Sales Orders and begin closing opportunities with guidance. • Confidently articulate the value of OpenSesame products and services during internal and customer conversations. In Your First 60 Days: • Actively engage with customers and internal stakeholders to manage assigned renewals. • Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals. • Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification. • Complete RFPs in our internal tool in partnership with CSMs. • Forecast and begin closing upcoming renewals while identifying early upsell opportunities. In 90 days: • Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers. • Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities. • Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting. • Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy. In 120 days: • Take over full management of enterprise renewals. • Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes. • Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis. • Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth. Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year. Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. Compensation: The base salary for this position generally ranges between $110,000 and $119,000, depending on experience, and is bonus eligible. On-target earnings (OTE) range from $157,000 to $170,000. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off.We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance. CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website. We Care About Your Security: We've been made aware of a phishing scam involving individuals impersonating OpenSesame recruiters. All legitimate communication from our team will come from @opensesame.com email addresses. If you receive a suspicious message, please contact us directly at careers@opensesame.com. Your security matters to us — thank you for staying vigilant

Manage end-to-end accounts receivable, revenue reconciliation, partner commission calculations, and support audits while collaborating cross-functionally to improve billing and collections. | Requires experience with revenue recognition, accounts receivable, commission tracking, financial system proficiency (NetSuite, Salesforce), attention to detail, and ability to work independently in a remote, fast-paced SaaS environment. | About OpenSesame While it may appear that we simply sell online training courses (over 40,000 of them), what we actually offer is the opportunity for companies to upgrade the skills of each of their employees. Our platform empowers organizations around the world to develop the most productive and admired workforces. We are proud to partner with 150+ Global2000 companies who rely on OpenSesame to drive learning and development at scale. About the Team It's more than spreadsheets. The Accounting team plays a critical role in ensuring financial accuracy and supporting business growth. As our organization continues to scale rapidly, this team is central to ensuring that our revenue, billing, and partner operations are seamless and audit-ready. If you're someone who thrives in a fast-paced environment and wants to expand your impact, this is where your career can take flight. About the Role As an Accounting Specialist, you'll be a key contributor to OpenSesame's financial operations, particularly focused on revenue recognition, accounts receivable, and partner commissions. You'll work closely with our Sales, Customer Success, and Partner teams to ensure accurate invoicing, timely collections, and clean, auditable records. This is a high-visibility role that requires exceptional attention to detail, a customer-service mindset, and the ability to work both independently and collaboratively. You'll help maintain accuracy across revenue cycles, ensure timely recognition, and support partner growth through precise commission tracking. This position is ideal for someone looking to deepen their accounting expertise within a high-growth SaaS environment. Performance Objectives 30 Days – Onboarding & Foundations Goal: Understand systems, processes, and core responsibilities. • Gain a deep understanding of OpenSesame's revenue streams, customer contract structures, and billing cycles • Complete training on NetSuite, Salesforce, and commission tracking tools • Begin managing assigned customer collection accounts • Build relationships with Finance, Sales, and Partner teams Deliverables • Issue customer invoices accurately and on time • Begin following up with customers on outstanding payments • Complete a walkthrough of revenue and AR workflows with your manager 60–90 Days – Execution & Ownership Goal: Independently handle key tasks with accuracy and reliability. Maintain a 90% on-time collections for assigned accounts • Identify and implement at least one AR or commission process improvement • Maintain audit-ready documentation for all reconciliations and calculations • Lead cross-functional coordination for billing or partner contract updates Deliverables • Documented SOP for your owned reconciliation processes • Internal process improvement proposal with metrics and outcome tracking • Smooth execution of quarterly partner commission cycles End of Year – Strategic Contribution Goal: Become a trusted expert and drive operational excellence. • Consistently contribute to month-end close within 5 business days • Collaborate with FP&A to improve revenue forecasting accuracy • Serve as the subject matter expert on partner commissions • Lead or co-lead a project that automates or streamlines a revenue process Deliverables • Fully owned commission workflows with documentation and backups • Automation or tool enhancement project with quantifiable impact • Trusted point of contact for revenue and commission questions across teams Ongoing Responsibilities • Manage end-to-end accounts receivable including invoicing, collections, and dispute resolution • Reconcile revenue by product line and maintain audit-ready documentation • Prepare and accrue partner commission payments • Support audits and provide documentation related to revenue and AR cycles • Collaborate cross-functionally to improve billing, collections, and reporting processes • Leverage NetSuite, Salesforce, and commission tools to ensure operational accuracy Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary. Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days. Compensation: The base salary for this position generally ranges between $80,000 and $90,000, depending on experience, and is bonus eligible. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance. CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.