OPENLANE

Provide technical support and troubleshooting to customers, educate on product best practices, and document interactions in Salesforce. | Bachelor's degree or equivalent experience with 2+ years customer service and ability to troubleshoot hardware, software, and network issues. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: A Customer Support Specialist who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You’re someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have’s: Bachelor’s degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have’s: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $19.00

Lead new product incubation from concept to launch through cross-functional collaboration and roadmap development. | 10+ years product management experience with proven zero-to-one product launches and proficiency in lean experimentation and design thinking. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're looking for: We are seeking an experienced Lead Product Manager to join a small, fast-moving innovation team that incubates new products and solutions from concept to launch. You will be involved in identifying opportunities, framing complex problems, and transforming early-stage ideas into validated solutions. The ideal candidate will have 10+ years of product management experience, including proven success launching innovative products from inception to delivery. You Are: Entrepreneurial. You think like a founder — resourceful, curious, and energized by ambiguity. Strategic & Customer-Focused. You understand customer needs, market dynamics, and business goals to shape compelling product visions. Analytical. You use data and metrics to guide decisions, validate hypotheses, and measure success. Collaborative. You partner effectively with business, technology, and design teams to align priorities and deliver results. Adaptable. You thrive in dynamic environments and adjust strategies based on market shifts and feedback. Innovative. You seek opportunities to transform traditional processes into modern, digital-first experiences. You Will: Discover & Investigate: Frame problems and deep dive the most promising opportunities. Inspire & Organize: Streamline the playbook for others to pitch ideas with clear feedback loops, evaluation criteria, and defined gates. Intersperse with periodic “innovation tournament” style events. Experiment & Learn: Work fast to validate ideas and assumptions early and often using the latest in no-code and low-code techniques. Align & Influence: Write clear narratives, bring stakeholders along for the ride, and create organizational momentum as opportunities flourish. Deliver Impact: Translate validated opportunities into actionable roadmaps that lead to real, measurable business outcomes. Measure & Iterate: Use data and feedback to evaluate success, iterate quickly, and refine product strategies for scalability. Who You Will Work With: Reporting to the VP, Product - Platform and Innovation, this role will collaborate closely with engineering, design, data science, and executive stakeholders. Frequent cross-functional interaction to ensure innovation initiatives align with company strategy and long-term goals. Must Have’s: Minimum of 10+ years of product management experience, including zero-to-one or incubation work with shipped outcomes. Proven success in defining and launching high-impact and innovative products. Exceptional drive and a proven ability to deliver results, consistently overcoming obstacles with a proactive and unfazed approach. True passion for crafting something from nothing. Experience with design thinking, lean startup, and other innovation methodologies such as lean experimentation and rapid prototyping. Enthusiastic curiosity about the latest technology and innovation trends. Highly analytical with strong conceptual thinking and creative, business-focused problem solving skills. Ability to evaluate alternatives quantitatively and qualitatively and make compelling recommendations based on proven business case analysis. Communicate crisply in writing and in person - you simplify complexity and drive decisions. Strong ability to influence stakeholders and communicate with senior leadership. Mentor team members to promote skill growth and increase team capability. Bachelor’s degree required; advanced degree preferred. Experience working in agile environments and managing customer-facing digital products. Strong organizational skills and ability to prioritize ruthlessly in a fast-paced environment. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $150,000.00 - $210,000.00 USD (Depending on experience, skill set, qualifications, and other relevant factors.) OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Redesign and maintain core technology solutions using Agile methodologies, lead technical discussions, and collaborate with cross-functional teams. | Over 5 years building scalable cloud-native back-end applications with .NET Core and C#, React experience, and a bachelor's degree in Computer Science or related field. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking a Full-Stack (Senior) Software Engineer with experience in building scalable, cloud-native applications with MS .NET, .NETCore and Java. You will be part of an Enterprise Technology Services team responsible for constructing and maintaining high-value core system components using Agile methodologies. You will be involved in the continuous improvement of core offerings, leading technical discussions on software architecture and testing, and collaborating with cross-functional teams. In this role, you will have the opportunity to use your experience in back-end application development, front-end JavaScript frameworks, testing, telemetry, and performance tuning. The ideal candidate will have 5+ years of experience in relevant areas. You Are: Sense of ownership. You will own and be responsible for repositories and applications you develop and maintain. Relentlessly Curious. You are constantly learning and seeking ways to improve yourself and the processes around you. Supportive. You enjoy mentoring and supporting other team members by conducting code reviews and applying your experience in process and technical leadership. Confident. You not only love to code, but you're also excellent at it! You Will: Be part of a team responsible for redesigning and rewriting the existing technology solution. Continuously work on enhancing core offerings. Lead technical discussions on software architecture and testing to ensure that we do not compromise on quality and performance. Collaborate with cross-functional teams to construct and maintain high-value core system components, leveraging multiple technology stacks. Core Tech Stack: .NET Core and .NETCore C# React, Node.JS. or other front-end framework PostgreSQL Kubernetes in AWS OpenTelemetry Must Have’s: 5+ Years of experience building scalable, cloud-native back-end applications with .NET, .NetCore , C# University degree or advanced diploma in a software engineering-related discipline, preferably in Computer Science, or equivalent experience. Experience with front-end JavaScript frameworks such as React Experience with telemetry and performance tuning A strong understanding of: database design principles scalable software architecture networking fundamentals application development, including design patterns profiling, troubleshooting and testing methodologies. Nice to Have’s: Experience with MS ADO environment, including code building and deployment pipelines Experience developing applications using Java and its development stack Experience with Kubernetes and OpenTelemetry. Experience with Amazon Web Services (AWS). What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $115,123.00 - $184,197.00 USD (Depending on experience, skill set, qualifications, and other relevant factors.) OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Manage and grow customer accounts by coordinating internal and external teams, providing product expertise, resolving issues, and coaching customers to success. | 3-5 years of sales/account management experience, strong communication and organizational skills, proficiency with online technologies, willingness to travel about 15%, and preferably residing near the assigned territory. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. • The ideal candidate will live in the Central Standard time zone, preferably in/near Fargo, ND, Sioux Falls, SD, St. Louis, MO or Jefferson City, MO. We’re Looking For: We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. You Are: • Strategic: You take ownership of initiatives and can effectively analyze options to determine the best course of action. • Collaborative: You are a central point of contact between resources who can foster collaboration and can ensure a shared understanding among stakeholders. • Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals. • Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency. • Technologically Savvy: Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers. You Will: • Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes. • Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers. • Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible. • Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses. • Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders. • Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements. • You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support. Must Have’s: • 3-5 years of related sales and/or account management experience. • Strong understanding of online technologies and proficiency in Google Suite offerings. • Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end. • Excellent oral and written communication skills, with a focus on customer service. • Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time. • Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month. Nice to Have’s: • Experience with Salesforce • Bachelor's Degree • Experience with DOMO or other data analysis tools • Residence within the assigned territory is highly preferred Compensation Range of: • Base Salary: $55-60k (Depending on experience, skill set, qualifications, and other relevant factors) • Target Bonus Range: $2,500.00 - $30,000.00 What We Offer: • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!