OPENLANE

Oversee inspection processes, manage teams, ensure quality standards, and collaborate with various stakeholders to drive regional success. | Minimum 3 years in operations management, 2+ years automotive mechanical experience, and proficiency with electronic inspection reporting. | Who We Are : At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values : Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For : We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 3 years of experience in operations management or a related field. You Are : Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success. Communicative. You are an active listener who fosters two-way communication with others. Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions. You Will : Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team. Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle / facility inspections to achieve regional SLA's and targets. Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region. Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling. Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized. Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region. Lead and develop teams to deliver exceptional audit / inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities. Ensure that contractors meet customer requirements and operational standards. Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc. Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance. Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors. Function as a reserve inspector for new markets and to address inspection capacity gaps within the region. Utilize various communication tools within the OPENLANE organization. Perform other duties as assigned by the manager. Must Have’s : Minimum of 3+ years relevant experience or education. Minimum of 2+ years of automotive mechanical experience. Must be able to operate a motor vehicle and possess a valid driver’s license. A working knowledge of technology, particularly in submitting electronic inspection reports. Nice to Have’s : Previous experience managing teams and individuals, including both contractual and full-time employees. What We Offer : Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!

Oversee inspection teams, ensure quality standards, and collaborate across departments to meet regional targets. | Minimum 3 years of operations management or related experience, automotive mechanical experience, and familiarity with electronic inspection reports. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 3 years of experience in operations management or a related field. You Are: Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success. Communicative. You are an active listener who fosters two-way communication with others. Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions. You Will: Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team. Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets. Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region. Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling. Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized. Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region. Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities. Ensure that contractors meet customer requirements and operational standards. Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc. Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance. Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors. Function as a reserve inspector for new markets and to address inspection capacity gaps within the region. Utilize various communication tools within the OPENLANE organization. Perform other duties as assigned by the manager. Must Have’s: Minimum of 3+ years relevant experience or education. Minimum of 2+ years of automotive mechanical experience. Must be able to operate a motor vehicle and possess a valid driver’s license. A working knowledge of technology, particularly in submitting electronic inspection reports. Nice to Have’s: Previous experience managing teams and individuals, including both contractual and full-time employees. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Partner with sales leadership to analyze performance, develop reporting frameworks, and optimize sales processes. | Bachelor's degree in Business, Economics, or related field, with 1+ years in sales or revenue operations, proficiency in SQL and Python, experience with BI tools, and CRM familiarity. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We're Looking For: We are seeking a highly analytical and solutions-oriented Revenue Operations Analyst to partner with our Sales Leaders in driving scalable growth. This role will leverage data insights, experimental design, and structured processes to help manage expanding sales teams, improve productivity, and ensure the organization is equipped to execute with efficiency. The ideal candidate is both a critical thinker and a builder-comfortable with analytics, systems, and experimentation-who can translate insights into operational strategies that drive revenue performance. You Will: • Partner with Sales Leadership: Act as a trusted advisor to sales leaders, providing data-driven insights, forecasting support, and performance analysis to guide decision-making. • Sales Team Performance Management: Build and maintain reporting frameworks, scorecards, and performance metrics to track attainment, productivity, and pipeline health across teams and individuals. Provide insights that drive accountability and continuous improvement. • Sales Productivity & Prioritization: Develop frameworks and tools to help reps prioritize high-value activities, focus on the right accounts, and increase efficiency across the funnel. • Sales Admin Management: Support and streamline sales administrative processes (territory assignments, quota setting, incentive tracking, CRM hygiene) to reduce time spent on non-selling activities and ensure accuracy in reporting. • Experimental Design & Insights: Apply the science of testing and control (A/B tests, pilots, cohort analysis) to evaluate sales strategies, incentive programs, and process changes. • Scalability & Structure: Design repeatable processes, dashboards, and reporting structures that enable management of larger and more complex sales teams. • Operational Excellence: Identify bottlenecks, streamline workflows, and recommend improvements to increase sales effectiveness and coverage. • Cross-Functional Collaboration: Work closely with Marketing, Finance, and Product teams to align revenue operations initiatives with broader business goals. Must Have's: • Bachelor's degree in Business, Economics, Data Science, Finance or related field (Master's preferred). • 1 year+ of experience in Sales Operations, Revenue Operations, Business Analytics, or a related field. • Strong analytical and technical skills, including proficiency in SQL and Python for data querying, transformation, and modeling. • Experience with data visualization and BI tools (e.g., Tableau, Domo, PowerBI, Looker). • Familiarity with CRM systems (Salesforce or equivalent) and sales process management. • Hands-on experience leveraging AI/automation tools in the workplace to improve efficiency, streamline processes, or scale reporting/insights. • Knowledge of experimental design and statistical analysis is a strong plus. • Exceptional communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders. • Proven ability to manage multiple projects, prioritize effectively, and thrive in a fast-paced environment. • Strong analytical and moderate technical skills, including SQL and Python for data querying, transformation, and modeling. What We Offer • Opportunity to directly shape sales strategy and operations in a high-growth environment. • Exposure to senior leadership and the ability to make a measurable impact on revenue performance. • A collaborative and learning-focused culture where data-driven decisions are at the core of growth. What We Offer: • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range ofAnnual Salary: $70,000.00 - $95,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.)

Support and grow dealership accounts through consultative sales, ensuring customer success and satisfaction. | 3-5 years of sales and/or account management experience, proficiency in online technologies, excellent communication skills, and ability to work independently in a remote environment. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: We are seeking an Account Executive with experience in sales & account management. An Independent Account Executive will support and cultivate customer retention as well as acquire new accounts in your assigned territory. You will act as the personal liaison for dealerships within a dedicated region, ensuring that expectations are set and met while facilitating an exceptional customer experience. Through a consultative sales approach and superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. Driving user adoption within your dedicated region, you will be the voice of the company and the bridge to our clients’ success. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. You Are: Customer-obsessed. You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency. Tech-savvy. Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers. Results-driven. You are driven to reach new goals and can make decisions to maintain momentum toward your goals. A Proud Ambassador. Taking ownership of your region, you will proudly and enthusiastically drive growth while teaching best practices to ensure success. Agile. You will be a part of an industry that is always changing. You must have the ability to evaluate strategies and pivot directions when needed. You will: Act as the main point of contact for dealerships within your assigned book of business and drive growth by understanding your customer’s business needs. Maintain a good flow of communication with all departments while acting cross-organizationally to ensure satisfaction of stakeholders and resolution of issues. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape. Thoroughly document all research and customer interactions in our CRM to ensure product and service reliability. Track daily, weekly, monthly call activity and performance measurements against goals and sales targets using CRM software to meet or exceed all goals and KPIs. You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support. Must Have’s: 3-5 years of related sales and/or account management experience. Strong understanding of online technologies and proficiency in Google Suite offerings. Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end. Excellent oral and written communication skills, with a focus on customer service. Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time. Proven ability to work autonomously and stay focused in a remote work environment. Nice to Have: Experience with Salesforce Bachelor's Degree Experience with DOMO or other data analysis tools Experience working with Slack Automotive experience Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $28.85 - $28.85 (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $2,500.00 - $30,000.00 OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Oversee inspection teams, ensure quality standards, and collaborate with various departments to meet regional goals. | Minimum 3 years in operations management, 2+ years in automotive mechanical experience, and proficiency in electronic inspection reporting. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 3 years of experience in operations management or a related field. You Are: Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success. Communicative. You are an active listener who fosters two-way communication with others. Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions. You Will: Master OPENLANE policies, processes, procedures, and the tools used to complete floor plan audits and vehicle or facility inspections to ensure they are fully understood and followed by the team. Oversee and ensure that the team of FTE and 1099 inspectors adhere to OPENLANE policies, processes, procedures, and tools during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets. Responsible for recruiting and hiring initiatives for both contract and full-time inspectors within the assigned region. Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling. Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized. Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region. Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities. Ensure that contractors meet customer requirements and operational standards. Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc. Adopt a continuous improvement mindset by collaborating with the following teams Product; Arbitration; Scheduling; and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance. Work in the field 1-2 days per week side by side with inspectors ensuring all quality standards are met or exceeded and training new inspectors. Function as a reserve inspector for new markets and to address inspection capacity gaps within the region. Utilize various communication tools within the OPENLANE organization. Perform other duties as assigned by the manager. Must Have’s: Minimum of 3+ years relevant experience or education. Minimum of 2+ years of automotive mechanical experience. Must be able to operate a motor vehicle and possess a valid driver’s license. A working knowledge of technology, particularly in submitting electronic inspection reports. Nice to Have’s: Previous experience managing teams and individuals, including both contractual and full-time employees. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

The Customer Service Representative assists customers by answering questions, providing information, and troubleshooting problems via phone, chat, or email. They are responsible for documenting issues, identifying customer needs, and following up on issue resolutions. | A High School Diploma or GED is required, with three years of customer service or call center experience preferred. General automotive knowledge and the ability to work independently are also necessary. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Location: This can be a 100% remote (WFH) position from anywhere within the continental US. Shift Hours: This team provides coverage from 5:00 am to 5:00 pm Arizona time, so your 8-hour shift will fall between these hours. We're Looking For: The Customer Service Representative acts as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems via phone, chat, or email. The Customer Service Representative is responsible for providing information and assistance to any and all customers. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Customer Service Representative collaborates with all departments and has no direct reports. You Will: Assists customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data Documentation of issues in ticketing system, when necessary, problem solves with other departments and corrects information in the system. Identifies customer needs, issues, and perceptions. Recognizes, documents, and communicates trends in customer calls. Gathers information from various sources to build a “resolution” for customers. Creates accurate and concise case notes regarding customer interactions Follow-up with customers to report status of issue resolution or other information. Answers inbound calls, emails, and chats. Other projects and tasks as assigned. Must Have's: High School Diploma or GED required with some college preferred. Three years of customer service or call center experience required; repossession systems/automotive experience preferred. General automotive knowledge required. Ability to work independently, efficiently and meet all internal and external time commitments. Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution. General knowledge of a Technical Support Ticket System and how to submit a trouble ticket n behalf of a customer. Salesforce experience preferred. Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $18.00 - $20.00 OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Providing strategic leadership and business development in the consumer packaged goods industry, with a focus on sales, marketing, and management. | Minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical background, with proficiency in vehicle inspections, documentation, and dealership coordination. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *The ideal candidate for this role will reside in / near: Anaheim, Santa Ana, Mission Viejo, City of Orange, CA. *This role operates Monday - Friday 8a - 5p PST. We’re Looking For: We are seeking a Field Operations Coordinator with experience in conducting vehicle assessments and coordinating with dealerships. You will be part of a dynamic operations team responsible for ensuring smooth operations regarding vehicle inspections. In this role, you will have the opportunity to use your experience in vehicle inspections, documentation, and dealership coordination. The ideal candidate will have a minimum of 5 years of automotive experience. You Are: Detail-oriented. You will ensure accurate and comprehensive vehicle inspections, documenting any damages or concerns. Organized. You will coordinate with the Regional Operations Manager, sales team, and operations team to ensure efficient communication and workflow. Customer-focused. You will serve as a liaison between sales, operations, and dealerships, building and maintaining positive relationships. You Will: Conduct vehicle assessments, documenting engine, transmission, interior, and exterior inspections using OPENLANE's mobile application. Coordinate with dealerships and ensure adherence to OPENLANE standards and guidelines for vehicle inspections. Submit accurate and detailed inspection reports through the designated platform. Assist in marketing efforts by distributing flyers and promotional materials to buying dealers. Maintain strong communication and collaboration with internal teams and dealerships. Must-Haves: Minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical background. Valid driver's license and ability to operate a motor vehicle. Proficiency in using technology, including electronic submission of inspection reports. Strong attention to detail and ability to work in various weather conditions. Excellent organizational and communication skills. Nice-to-Haves: Previous customer service experience. Sound like a match? Apply Now - We can't wait to hear from you! Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Compensation Range of Hourly: $26.00 - $28.00 (Depending on experience, skill set, qualifications, and other relevant factors.) OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Manage and grow customer accounts by coordinating internal and external teams, providing product expertise, resolving issues, and coaching customers to success. | 3-5 years of sales/account management experience, strong communication and organizational skills, proficiency with online technologies, willingness to travel about 15%, and preferably residing near the assigned territory. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. • The ideal candidate will live in the Central Standard time zone, preferably in/near Fargo, ND, Sioux Falls, SD, St. Louis, MO or Jefferson City, MO. We’re Looking For: We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. You Are: • Strategic: You take ownership of initiatives and can effectively analyze options to determine the best course of action. • Collaborative: You are a central point of contact between resources who can foster collaboration and can ensure a shared understanding among stakeholders. • Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals. • Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency. • Technologically Savvy: Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers. You Will: • Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes. • Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers. • Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible. • Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses. • Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders. • Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements. • You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support. Must Have’s: • 3-5 years of related sales and/or account management experience. • Strong understanding of online technologies and proficiency in Google Suite offerings. • Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end. • Excellent oral and written communication skills, with a focus on customer service. • Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time. • Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month. Nice to Have’s: • Experience with Salesforce • Bachelor's Degree • Experience with DOMO or other data analysis tools • Residence within the assigned territory is highly preferred Compensation Range of: • Base Salary: $55-60k (Depending on experience, skill set, qualifications, and other relevant factors) • Target Bonus Range: $2,500.00 - $30,000.00 What We Offer: • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!