OPENLANE

You would build and improve scalable marketplace components while guiding architecture, testing, quality, and performance discussions with cross-functional teams. | The role requires 8+ years building scalable cloud-native APIs with .NET, Java, or Kotlin, experience with React or another JavaScript framework, telemetry and performance tuning, a relevant degree or equivalent experience, and active use of AI development tools. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For: We are seeking a Principal Software Engineer with experience in building scalable, cloud-native APIs with .NET, preferably Core / Java / Kotlin. You will be part of an Enterprise Technology Services team responsible for constructing and maintaining high-value core system components. You will be involved in the continuous improvement of core offerings, leading technical discussions on software architecture and testing, and collaborating with cross-functional teams. In this role, you will have the opportunity to use your experience in application development, front-end JavaScript frameworks, telemetry, and performance tuning. The ideal candidate will have 5+ years of experience in relevant areas. Why OPENLANE: Work on real-time, high-value marketplace systems at scale Be part of a major platform modernization and AI transformation Use AI as a first-class development tool—not an experiment Collaborate with experienced engineers, product leaders, and platform teams Grow in an environment that values learning, ownership, and impact You Are: AI-forward. You already use AI tools to enhance development speed, quality, and efficiency, and you continuously adapt as tooling evolves. Product-minded. You think beyond code and understand how technical decisions impact customers and business outcomes. Ownership-driven. You take responsibility for systems end-to-end, including reliability and operational health. Technically curious. You enjoy learning new technologies and thoughtfully evaluating emerging approaches. Quality-focused. You value clean, maintainable code, strong testing practices, and production-ready engineering standards. AI-First Mindset Actively uses AI development tools (code copilots, AI debuggers, test generators) Curious about applying AI to real customer and business problems Able to critically evaluate AI outputs instead of blindly accepting them Comfortable learning and adapting in a fast-changing tool landscape You Will: Continuously work on enhancing core offerings. Lead technical discussions on software architecture and testing to ensure that we do not compromise on quality and performance. Collaborate with cross-functional teams to construct and maintain high-value core system components, leveraging multiple technology stacks. Core Tech Stack: .NET Core React/Svelte PostgreSQL Kubernetes in AWS OpenTelemetry Must Have’s: 8+ Years of experience building scalable, cloud-native APIs with .NET, preferably Core / Java / Kotlin. University degree or advanced diploma in a software engineering-related discipline, preferably in Computer Science, or equivalent experience. Experience with front-end JavaScript frameworks such as React Experience with telemetry and performance tuning leveraging modern APM tooling. A strong understanding of application development, including development and testing methodologies. Actively uses AI development tools (code copilots, AI debuggers, test generators) Curious about applying AI to real customer and business problems Able to critically evaluate AI outputs instead of blindly accepting them Nice to Have’s: Experience with modern APM tooling. Experience with Kubernetes and OpenTelemetry. Experience with Svelte front-end frameworks. Experience with Amazon Web Services (AWS). What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $135,000.00 - $190,000.00 USD (Depending on experience, skill set, qualifications, and other relevant factors.)

Build and maintain core system components, lead discussions on architecture and testing, and collaborate across teams to improve performance and quality. | Requires 5+ years building scalable cloud-native APIs with .NET, a strong grasp of application development methods, and a related bachelor's degree or advanced diploma. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. Location: Remote-North America (EST preferred) We’re Looking For: We are seeking a Sr. Software Engineer with experience in building scalable, cloud-native APIs with .NET, preferably Core / Java / Kotlin. You will be part of an Enterprise Technology Services team responsible for constructing and maintaining high-value core system components. You will be involved in the continuous improvement of core offerings, leading technical discussions on software architecture and testing, and collaborating with cross-functional teams. In this role, you will have the opportunity to use your experience in application development, front-end JavaScript frameworks, telemetry, and performance tuning. The ideal candidate will have 5+ years of experience in relevant areas. You Are: Detail-oriented. You will ensure the quality of the product through code reviews and a high level of unit and functional test coverage. Relentlessly Curious. You are constantly learning and seeking ways to improve yourself and the processes around you. Supportive. You enjoy mentoring and supporting other team members by conducting code reviews and applying your experience in process and technical leadership. Confident. You not only love to code, but you're also excellent at it! You Will: Continuously work on enhancing core offerings. Lead technical discussions on software architecture and testing to ensure that we do not compromise on quality and performance. Collaborate with cross-functional teams to construct and maintain high-value core system components, leveraging multiple technology stacks. Core Tech Stack: .NET Core PostgreSQL Kubernetes in AWS OpenTelemetry Must Have’s: 5+ Years of experience building scalable, cloud-native APIs with .NET University degree or advanced diploma in a software engineering-related discipline, preferably in Computer Science, or equivalent experience. Experience with telemetry and performance tuning leveraging modern APM tooling. A strong understanding of application development, including development and testing methodologies. Nice to Have’s: Experience with Amazon Web Services (AWS). Experience with Kubernetes and OpenTelemetry Experience building cloud-native APIs with Java Experience with Azure Cloud Services What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Annual Salary: $112,000.00 - $155,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.)

Provide technical support and troubleshooting for customers, document interactions, identify product improvements, educate customers, and develop training materials. | Bachelor's degree or equivalent experience, 2+ years customer service or contact center experience, proficiency in troubleshooting hardware, software, and network issues, strong communication and analytical skills. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For: A Customer Support Specialist who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You’re someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have’s: Bachelor’s degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have’s: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $19.00