OPENLANE

The Customer Service Representative assists customers by answering questions, providing information, and troubleshooting problems via phone, chat, or email. They are responsible for documenting issues, identifying customer needs, and following up on issue resolutions. | A High School Diploma or GED is required, with three years of customer service or call center experience preferred. General automotive knowledge and the ability to work independently are also necessary. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement Location: This can be a 100% remote (WFH) position from anywhere within the continental US. Shift Hours: This team provides coverage from 5:00 am to 5:00 pm Arizona time, so your 8-hour shift will fall between these hours. We're Looking For: The Customer Service Representative acts as a support partner by assisting customers including repossession companies, lenders, and others by answering questions, providing information, and troubleshooting problems via phone, chat, or email. The Customer Service Representative is responsible for providing information and assistance to any and all customers. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times. The Customer Service Representative collaborates with all departments and has no direct reports. You Will: Assists customers with website related issues such as passwords, account permissions, training users, troubleshooting, and identifying issues with mobile apps and online data Documentation of issues in ticketing system, when necessary, problem solves with other departments and corrects information in the system. Identifies customer needs, issues, and perceptions. Recognizes, documents, and communicates trends in customer calls. Gathers information from various sources to build a “resolution” for customers. Creates accurate and concise case notes regarding customer interactions Follow-up with customers to report status of issue resolution or other information. Answers inbound calls, emails, and chats. Other projects and tasks as assigned. Must Have's: High School Diploma or GED required with some college preferred. Three years of customer service or call center experience required; repossession systems/automotive experience preferred. General automotive knowledge required. Ability to work independently, efficiently and meet all internal and external time commitments. Excellent interpersonal skills with proven ability to influence, defuse, reconcile, and remedy customer issues (conflict resolution) to create a win-win solution. General knowledge of a Technical Support Ticket System and how to submit a trouble ticket n behalf of a customer. Salesforce experience preferred. Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $18.00 - $20.00 OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Provide technical support and troubleshooting for customers using the OPENLANE platform, ensuring customer satisfaction and documenting interactions. | Bachelor's degree or equivalent experience, 2+ years in customer service, bilingual in Spanish and English, automotive knowledge, troubleshooting skills. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement • This position operates under the hours of M-F, 9AM - 6PM EST. Who We Are: At OPENLANE we make wholesale easy so our customers can be more We’re Looking For: A Bilingual Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: • Customer Obsessed. You’re someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships. • Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. • Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: • Identify, research, and resolve technical and end-user application failures and deficiencies. • Ensure proper follow-through on all directives, bulletins and schedules from management. • Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality. • Educate and coach customers on best practices for using OPENLANE products and services. • Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. • Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. • Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. • Serve as a Subject Matter Expert for the design and development of training materials. • Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. • Continuously engage in self-directed learning opportunities to increase functional product knowledge • Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have’s: • Bachelor’s degree or equivalent work experience • 2 + years customer service / contact center experience • Bilingual in Spanish and English • General automotive knowledge • Experience troubleshooting hardware, software, and network related issues • Ability to communicate clearly and concisely, both orally and in writing • Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity • Strong analytical, technical and problem-solving skills Nice To Have’s: • Experience with Salesforce, Five9, Slack, & Google Suite • Web Crawling/Search experience • Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role • Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening • Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range Of Hourly: $19.00 - $23.00

Providing strategic leadership and business development in the consumer packaged goods industry, with a focus on sales, marketing, and management. | Minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical background, with proficiency in vehicle inspections, documentation, and dealership coordination. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *The ideal candidate for this role will reside in / near: Anaheim, Santa Ana, Mission Viejo, City of Orange, CA. *This role operates Monday - Friday 8a - 5p PST. We’re Looking For: We are seeking a Field Operations Coordinator with experience in conducting vehicle assessments and coordinating with dealerships. You will be part of a dynamic operations team responsible for ensuring smooth operations regarding vehicle inspections. In this role, you will have the opportunity to use your experience in vehicle inspections, documentation, and dealership coordination. The ideal candidate will have a minimum of 5 years of automotive experience. You Are: Detail-oriented. You will ensure accurate and comprehensive vehicle inspections, documenting any damages or concerns. Organized. You will coordinate with the Regional Operations Manager, sales team, and operations team to ensure efficient communication and workflow. Customer-focused. You will serve as a liaison between sales, operations, and dealerships, building and maintaining positive relationships. You Will: Conduct vehicle assessments, documenting engine, transmission, interior, and exterior inspections using OPENLANE's mobile application. Coordinate with dealerships and ensure adherence to OPENLANE standards and guidelines for vehicle inspections. Submit accurate and detailed inspection reports through the designated platform. Assist in marketing efforts by distributing flyers and promotional materials to buying dealers. Maintain strong communication and collaboration with internal teams and dealerships. Must-Haves: Minimum of 5 years of automotive experience as a vehicle mechanic or equivalent mechanical background. Valid driver's license and ability to operate a motor vehicle. Proficiency in using technology, including electronic submission of inspection reports. Strong attention to detail and ability to work in various weather conditions. Excellent organizational and communication skills. Nice-to-Haves: Previous customer service experience. Sound like a match? Apply Now - We can't wait to hear from you! Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Compensation Range of Hourly: $26.00 - $28.00 (Depending on experience, skill set, qualifications, and other relevant factors.) OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers. California Residents: Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act. Canadian Residents: Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation" OPENLANE is an equal opportunity employer and a drug-free workplace.

Lead and mentor regional operations managers overseeing inspection processes, ensure quality standards, collaborate with sales and scheduling teams, and utilize data to improve inspection operations. | Minimum 5 years leadership experience, 2+ years automotive mechanical experience, valid driver's license, technology proficiency, and ability to travel. | Who We Are At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. We’re Looking For We are seeking a Sr. Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met. In this role, you will have the opportunity to use your experience in team management, data analysis, and communication. The ideal candidate will have a minimum of 5 years of experience in operations management or a related field. You Are • Collaborative. You prioritize teamwork and understand the value of collective effort in achieving success. • Communicative. You are an active listener and who fosters two-way communication with others. • Analytical. You are skilled in collecting and analyzing data to make meaningful and informed decisions. You Will • Lead, coach, and mentor a team of Regional Operations Managers and be accountable for overall Objectives and Key Results of the inspection team (defined by manager) • Ensure policies, processes, procedures, and the tools used in the conduct of floor plan audits and vehicle or facility inspections are fully understood and followed by team of Regional Operations Managers to meet regional SLA’s and targets • Helping to fuel sales growth through fostering strong customer relationships with dealers and OPENLANE sales team to ensure opportunities are fully realized • Assist in hiring of inspectors, both contractors and full-time employees, within assigned regions • Collaborate with Marketplace and Commercial Sales Team leadership to ensure regional success; included but not limited to inspection needs, growth forecasting, scheduling, etc • Work closely with OPENLANE scheduling team to ensure all assignments are completed on time and inspection resources are used efficiently • Training inspectors as needed on all OPENLANE applications, inspection process and job functionality • Complete VOC and eNPS customer feedback calls as necessary • Utilize data to identify inspector trends, understand capacity, improve quality, and increase consistency, along with other metrics as needed • Available to assist as a POC for contractors and inspector needs in regard to; compensation, task assignment, process updates, app questions, etc • Communicate with all departments regarding inspection feedback and/or questions regarding inspections • Work closely with leadership in sales, product, quality, and arbitrations to ensure regional success • Participate in the creation, validation, and review of training programs • Work in the field side by side with Regional Operations Managers and inspectors ensuring all quality standards are met or exceeded and training new inspectors • Use multiple communication tools within the OPENLANE organization • Serve as a reserve inspector for new markets and inspection capacity gaps within region Must Have’s • Must have a minimum of 5+ years of proven leadership experience • Must have minimum 2+ years of automotive mechanical experience • Must be able to operate a motor vehicle and possess a valid driver’s license • A working knowledge of technology (most inspection reports are submitted electronically) • Travel as required. Nice To Have’s • Experience utilizing Google Suite products, Slack, and other communication tools. What We Offer • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range Of Annual Salary: $90,000.00 - $100,000.00 (Depending on experience, skill set, qualifications, and other relevant factors.) Bonus Range Target Bonus Range: $0.00 - $5,000.00 Quarterly

Manage and grow customer accounts by coordinating internal and external teams, providing product expertise, resolving issues, and coaching customers to success. | 3-5 years of sales/account management experience, strong communication and organizational skills, proficiency with online technologies, willingness to travel about 15%, and preferably residing near the assigned territory. | Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers’ experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. • The ideal candidate will live in the Central Standard time zone, preferably in/near Fargo, ND, Sioux Falls, SD, St. Louis, MO or Jefferson City, MO. We’re Looking For: We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals. You Are: • Strategic: You take ownership of initiatives and can effectively analyze options to determine the best course of action. • Collaborative: You are a central point of contact between resources who can foster collaboration and can ensure a shared understanding among stakeholders. • Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals. • Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency. • Technologically Savvy: Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers. You Will: • Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes. • Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers. • Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible. • Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses. • Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders. • Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements. • You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support. Must Have’s: • 3-5 years of related sales and/or account management experience. • Strong understanding of online technologies and proficiency in Google Suite offerings. • Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end. • Excellent oral and written communication skills, with a focus on customer service. • Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time. • Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month. Nice to Have’s: • Experience with Salesforce • Bachelor's Degree • Experience with DOMO or other data analysis tools • Residence within the assigned territory is highly preferred Compensation Range of: • Base Salary: $55-60k (Depending on experience, skill set, qualifications, and other relevant factors) • Target Bonus Range: $2,500.00 - $30,000.00 What We Offer: • Competitive pay • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!