OnTrac

Oversee large-scale customer service operations and drive transformational change aligned with enterprise objectives. | 15+ years experience leading divisions with a bachelor’s degree and expertise in large-scale customer service and financial fluency. | OnTrac is hiring a Senior Director of Customer Service Operations! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals. Compensation: The expected starting base pay range for this position is $180,000. - $225,000. with full potential base salary range over a successful candidate’s tenure in the position of $180,000. - $270,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 30% Bonus Target. Employment Logistics: The Senior Director of Customer Service Operations provides oversight of large-scale customer service operations, shaping the department’s vision, strategy, and operating model. This role influences enterprise-wide initiatives, drives transformational change, and ensures alignment with company objectives. This leader is accountable for strategic decision-making, departmental performance, budget stewardship, workforce planning, vendor performance, and talent development. The role focuses on improving customer experience, scalability, productivity, and cost structure across a complex customer service environment. Unpacking the Benefits: Employees are eligible for a comprehensive benefits package which may include: Medical, dental, and vision insurance Life and short- and long-term disability coverage 401(k) retirement savings plan with company match Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours Two (2) floating holidays per year Paid sick leave* Six (6) paid company holidays Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. The Must-Haves: 15+ years of relevant experience, including experience leading divisions, with a Bachelor’s degree or equivalent Deep expertise in large-scale customer service and contact center operations, including: omni-channel support models, workforce management, quality assurance, customer experience, operational performance management Advanced financial fluency, including capital allocation, governance, and compliance at an enterprise scale Comprehensive understanding of the business and market context, enterprise strategy dynamics, and competitive landscapes ​​It is the responsibility of every position to understand and adhere to the security guidelines outlined in OnTrac’s Acceptable Use policy and to conduct their activities accordingly. Your Mission in Motion: A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. Customer service operating model: Develop and execute the customer service operating model, including decisions around onshore, offshore, outsourced, automated, and self-service support capabilities. Operating rhythms & performance management: Build and maintain operating rhythms, scorecards, business reviews, service standards, and performance management processes that drive accountability and measurable results. Root cause analysis & operational improvement: Identify drivers of contact volume, customer dissatisfaction, repeat contacts, inefficiencies, and operating costs, and lead initiatives to address root causes. Workflow, QA & workforce process redesign: Redesign workflows, escalation processes, quality assurance programs, knowledge management practices, workforce management processes, and coaching programs to improve performance and consistency. Tools, automation & AI enablement: Partner with internal teams to prioritize and implement customer service tools, automation capabilities, AI solutions, and process improvements that enhance customer outcomes. Budget, staffing & vendor oversight: Oversee departmental budgets, workforce planning, vendor performance, staffing strategies, and resource allocation to ensure efficient and effective service delivery. Data-driven decision support: Use customer, operational, and workforce data to identify trends, prioritize opportunities, measure outcomes, and support informed decision-making. Executive communication & stakeholder alignment: Communicate performance, risks, opportunities, and strategic recommendations to executive leadership while driving alignment across key stakeholders. Transformation & organizational leadership: Lead large-scale operational and organizational transformation initiatives while recruiting, developing, and leading a high-performing organization of leaders, managers, supervisors, and customer service professionals. Paving your way to your success: You drive enterprise resilience by anticipating disruptions and formulating adaptive responses that protect customer experience and operational continuity. You build high-performing leadership benches and create measurable value through strong talent development, coaching, and organizational discipline. You communicate and influence across the enterprise and industry, using exceptional executive communication and stakeholder management to present tradeoffs and drive alignment. You develop strategic solutions and direction that influence cross-functional operations and improve enterprise performance. You anticipate emerging trends and market dynamics to shape long-term competitive positioning and customer service strategy. Posting Timeline: This job posting is anticipated to remain open for at least 15 days from the date of posting Disclosures: *Washington state employees are eligible for up to 56 hours of paid sick leave annually. The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. ADA Statement: We are committed to providing equal employment opportunities to all qualified individuals. If you require reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lead IT and cybersecurity teams to align operations with organizational goals, manage budgets, and improve processes. | Bachelor's degree or equivalent and 8+ years of relevant management experience with strong financial literacy and cybersecurity knowledge. | OnTrac is hiring a Senior Manager of IT & Cyber Security! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals. Compensation: The expected starting base pay range for this position is $156,000 - $195,000, with full potential base salary range over a successful candidate’s tenure in the position of $156,000 - $234,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 20% Bonus Target. Employment Logistics: The Senior Manager of IT & Cyber Security provides leadership for area operations, overseeing multiple teams and ensuring their work aligns with organizational objectives. This role drives process improvements, supports operational efficiency, and participates in strategic planning to help the function meet changing business needs. The Senior Manager is responsible for implementing procedures, managing resources, setting operational goals, and guiding team performance across IT and Cyber Security operations. Unpacking the Benefits: Employees are eligible for a comprehensive benefits package which may include: Medical, dental, and vision insurance Life and short- and long-term disability coverage 401(k) retirement savings plan with company match Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours Two (2) floating holidays per year Paid sick leave* Six (6) paid company holidays Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. The Must-Haves: Bachelor’s degree or equivalent experience 8+ years of relevant experience, including management experience Deep understanding of the team’s domain, policies, and workflows, with awareness of adjacent functions Strong financial literacy to set budgets, allocate resources, and determine team ROI Leadership experience managing teams, objectives, and operational execution Your Mission in Motion: A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. Improve operational efficiency: Plan, implement, and streamline procedures, systems, and information flow to support efficient service delivery. Manage budget and resources: Set and manage departmental budgets while allocating resources effectively and responsibly. Implement processes and policies: Establish processes and policies that support changing organizational needs and consistent service delivery. Set performance goals: Define performance goals and service targets for staff to evaluate performance and drive continuous improvement. Use data to improve results: Leverage data analytics to measure activity, identify trends, and support operational improvements. Lead and develop teams: Recruit, train, manage, coach, and review team members and leaders to strengthen team performance. Paving your way to your success: You translate organizational goals into actionable plans that guide teams toward clear outcomes. You lead professionals with accountability, coaching for performance and supporting continued development. You communicate effectively at all levels, tailoring conversations to the audience and business need. You lead strategy and execution for major projects that impact multiple areas across the organization. You set operational objectives, policies, procedures, and work plans while delegating effectively to team members. Posting Timeline: This job posting is anticipated to remain open for at least 15 days from the date of posting Disclosures: *Washington state employees are eligible for up to 56 hours of paid sick leave annually. The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lead IT and cybersecurity teams to improve operational efficiency, manage budgets, implement policies, and drive performance. | 8+ years experience with management, strong financial literacy, leadership skills, and ability to translate goals into actionable plans. | OnTrac is hiring a Senior Manager of IT & Cyber Security! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals. Compensation: The expected starting base pay range for this position is $156,000 - $195,000, with full potential base salary range over a successful candidate’s tenure in the position of $156,000 - $234,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 20% Bonus Target. Employment Logistics: The Senior Manager of IT & Cyber Security provides leadership for area operations, overseeing multiple teams and ensuring their work aligns with organizational objectives. This role drives process improvements, supports operational efficiency, and participates in strategic planning to help the function meet changing business needs. The Senior Manager is responsible for implementing procedures, managing resources, setting operational goals, and guiding team performance across IT and Cyber Security operations. Unpacking the Benefits: Employees are eligible for a comprehensive benefits package which may include: • Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave* • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. The Must-Haves: • Bachelor’s degree or equivalent experience • 8+ years of relevant experience, including management experience • Deep understanding of the team’s domain, policies, and workflows, with awareness of adjacent functions • Strong financial literacy to set budgets, allocate resources, and determine team ROI • Leadership experience managing teams, objectives, and operational execution Your Mission in Motion: A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. • Improve operational efficiency: Plan, implement, and streamline procedures, systems, and information flow to support efficient service delivery. • Manage budget and resources: Set and manage departmental budgets while allocating resources effectively and responsibly. • Implement processes and policies: Establish processes and policies that support changing organizational needs and consistent service delivery. • Set performance goals: Define performance goals and service targets for staff to evaluate performance and drive continuous improvement. • Use data to improve results: Leverage data analytics to measure activity, identify trends, and support operational improvements. • Lead and develop teams: Recruit, train, manage, coach, and review team members and leaders to strengthen team performance. Paving your way to your success: • You translate organizational goals into actionable plans that guide teams toward clear outcomes. • You lead professionals with accountability, coaching for performance and supporting continued development. • You communicate effectively at all levels, tailoring conversations to the audience and business need. • You lead strategy and execution for major projects that impact multiple areas across the organization. • You set operational objectives, policies, procedures, and work plans while delegating effectively to team members. Posting Timeline: This job posting is anticipated to remain open for at least 15 days from the date of posting Disclosures: • Washington state employees are eligible for up to 56 hours of paid sick leave annually. The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Support and maintain IT infrastructure and physical security technology environment including network systems and surveillance platforms. | 2+ years experience in systems administration or network support with knowledge of TCP/IP networking and physical security technology. | OnTrac is hiring a Systems & Network Admin Specialist! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals. Compensation: The expected starting base pay range for this position is $84,000 - $105,000, with full potential base salary range over a successful candidate’s tenure in the position of $84,000 - $126,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. Employment Logistics: The Systems & Network Admin Specialist - Physical Security supports and maintains the organization’s IT infrastructure and physical security technology environment. This role helps administer network systems, surveillance platforms, access control systems, and intrusion detection tools to ensure critical systems remain secure, available, and performing as expected. The Specialist supports daily administration, troubleshooting, system updates, device configuration, documentation, compliance activities, and vendor coordination for physical security and infrastructure-related needs. Unpacking the Benefits: Employees are eligible for a comprehensive benefits package which may include: • Medical, dental, and vision insurance • Life and short- and long-term disability coverage • 401(k) retirement savings plan with company match • Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours • Two (2) floating holidays per year • Paid sick leave* • Six (6) paid company holidays • Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave • Additional wellness and employee assistance programs Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. The Must-Haves: • Bachelor’s degree or equivalent experience • 2+ years of related experience in systems administration, network support, IT infrastructure, or physical security technology • Working knowledge of TCP/IP networking concepts, including VLANs, DHCP, DNS, IP addressing, and PoE • Familiarity with enterprise video surveillance, access control, and alarm management systems • Understanding of infrastructure and cybersecurity fundamentals Your Mission in Motion: A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. • Support network administration: Assist with the administration and maintenance of network infrastructure, including switches, firewalls, VPNs, and related systems. • Maintain physical security platforms: Administer and support CCTV/video management systems, access control systems, and intrusion alarm platforms. • Monitor and troubleshoot systems: Monitor system and network performance, configure and troubleshoot network connectivity for security devices including VLANs, DHCP, DNS, IP addressing, and PoE, and escalate complex problems as needed. • Support device deployment: Assist with installation, configuration, testing, and deployment of cameras, badge readers, controllers, and alarm devices. • Perform updates and maintenance: Complete software updates, firmware updates, patching, and routine maintenance activities to support system availability. • Manage access and documentation: Support user access administration, permissions, audits, and maintain documentation for configurations, processes, and procedures. • Coordinate projects and support: Participate in infrastructure and physical security projects, upgrades, migrations, compliance activities, and coordinate issue resolution with vendors and internal partners. Paving your way to your success: • You demonstrate strong troubleshooting and customer support skills, helping users and teams resolve issues efficiently. • You communicate clearly in writing and verbally, keeping internal partners informed and aligned. • You work collaboratively in a team environment while also completing daily tasks independently with minimal guidance. • You prioritize effectively in a fast-paced environment, maintaining accuracy and attention to detail across technical work. • You exercise sound judgment within established procedures, applying learned techniques to analysis, problem-solving, and appropriate action. Posting Timeline: This job posting is anticipated to remain open for at least 15 days from the date of posting Disclosures: • Washington state employees are eligible for up to 56 hours of paid sick leave annually. The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lead cross-functional program execution to optimize branch operations and drive transformation initiatives. | 5+ years program management in last mile logistics, strong cross-functional leadership, advanced Excel and SQL skills, and ability to manage large-scale initiatives. | OnTrac is hiring a Program Manager, Branch Optimization! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Employment Logistics: The Branch Optimization Program Manager is a pivotal leader driving one of OnTrac’s largest transformation initiatives: the Think-Teach-Deliver program. This role drives cross-functional program execution spanning engineering, operations, and technology, ensuring alignment, accountability, and delivery across the full project lifecycle. This role will partner closely with Engineering (Sort‑Dispatch‑Delivery workflows), Under The Roof (UTR) field teams, Quality, LMO, and external partners, while also influencing policy decisions and enabling operational innovation. Success in this role requires strong program ownership, executive communication, and the ability to drive measurable improvements in cost (Capex/Opex), quality KPIs, and driver experience, while meeting aggressive timelines. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. • Medical, Dental, and Vision insurance; HSA and FSA options • Life and Disability coverage (basic and voluntary) • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance • Competitive benefits and 401(k) with company match • Referral Bonus Program - Up to $500 per referral! • Paid Time Off including Holiday pay • Employee Assistance Program & a Safe and clean work environment The Must-Haves: • 5+ years of program or project management experience in last mile logistics • Bachelor’s degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field • Proven experience owning program strategy, end-to-end delivery, and communicating results to senior leadership • Experience leading cross-functional programs spanning engineering, operations, and business teams • Advanced Excel skills (Pivot Tables, VLOOKUPs) and working knowledge of SQL • Demonstrated experience driving process improvement initiatives with measurable returns • Travel up to 50% • Lean Six Sigma (preferred) Your Mission in Motion: • Program ownership & cross-functional execution: Own Think‑Teach implementation across Last Mile branches, working cross-functionally to drive success across engineering, operations, and business teams. • Project planning & network-level tracking: Develop detailed project plans at both branch and network levels, tracking progress, milestones, and overall execution. • Documentation & program structure: Create and maintain comprehensive project documentation to ensure clarity, consistency, and accountability across teams. • Procurement, sourcing & vendor coordination: Partner with Procurement, Sourcing, and vendors to track Bill of Materials. • Experience-focused delivery (Associates & RSPs): Drive deliverables tied to OnTrac associate and RSP/driver experience. • Risk management: Proactively identify risks to minimize disruptions. • Stakeholder management & executive reporting: Provide structured communication to stakeholders, including action items, owners, and timelines, while delivering daily/weekly executive updates. • Data-driven decisions & cost optimization: Deliver cost/benefit analyses on potential projects to help influence departmental strategy Paving your way to your success: • You thrive in driving mission-critical, large-scale transformation programs that reshape last mile operations and push the boundaries of efficiency. • You excel at working cross-functionally with both technical and non-technical teams, connecting engineering, operations, and business audiences through clear communication. • You demonstrate strong problem-solving ability, navigating ambiguity, prioritizing effectively, and delivering results in dynamic environments. • You bring proven experience managing large-scale initiatives that create meaningful organizational impact. • You communicate clearly and influence effectively, building trust, aligning stakeholders, and driving execution across complex programs. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.

Lead category sourcing strategies and supplier negotiations to drive procurement excellence and cost savings. | Requires 7+ years procurement experience, strong financial acumen, leadership skills, and ability to collaborate cross-functionally. | OnTrac is hiring a Senior Manager of Procurement Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Reporting to the Senior Director of Procurement, the Procurement Senior Manager is responsible for the management and execution of critical category sourcing strategies for OnTrac. They are the principal owner of the sourcing process for multiple categories, driving stakeholder management, preparation and execution of negotiations, and making final supply recommendations to the business. Primary Responsibilities of the Role • Contribute to building a culture of procurement excellence within OnTrac so that procurement is viewed as a strategic partner. Key spend categories include labor, IT hardware and software, warehouse supplies, office supplies, repair and maintenance, utilities, and travel. • Assist in building internal capability - encompassing people, processes and technologies - across procurement, engineering, finance, operations, and more. • Develop category savings goals. Track financial results, implementation performance and supplier performance; identify gaps and variances in performance and take corrective action to restore performance to plan. • Support procurement initiatives in partnership with P&L owners to develop target financial goals and results, manage supplier performance to meet defined business requirements. • Lead the development of negotiation strategies, cost modeling and sensitivity/scenario analysis to help stakeholders understand trade-offs and business benefits of various negotiation strategies/outcomes. • Lead negotiations with suppliers; communicate results to business; develop final sourcing recommendation(s) and ensure broad support among stakeholders; Develop and manage supplier relationships. Knowledge, Skills, & Experience Requirements • An undergraduate degree is required, with strong preference for degrees in Procurement, Business, Finance, Engineering, or related disciplines. • At least 7 years of work experience in Procurement, Finance, or related disciplines. • An analytical and strategic thinker, financially savvy with strong financial acumen and advanced Excel/data analysis skills. • Success working with cross-functional teams, and leading projects and complex change initiatives. • Aptitude for and interest in technical topics, e.g., when sourcing a technical material or service, he/she is naturally interested in learning technical details of the material/service; the ability and interest to learn about and confidently discuss technical materials and services supplied to the high temperature insulation industry. • Demonstrated leadership capability; able to positively influence the organization through effective communication and drive culture change. • Proactive and creative; able to make effective and timely decisions and think beyond traditional solutions. • Results‐oriented; demonstrated ability to create/identify and capture savings opportunities. • Embraces fact‐based decision-making processes; naturally seeks to leverage/integrate detailed cost modeling & scenario analysis. • Excellent teamwork and collaboration skills; strong listening skills; naturally inclusive in decision‐making environments and able to connect and collaborate well with engineers. • Strong communication skills, including written, verbal and presentation skills; credible with internal stakeholders and external audiences, e.g., suppliers; comfortable meeting with/presenting to executives and senior management. • A flexible, dynamic, self‐demanding and proactive individual; able to motivate themselves and others and work well in a fast-paced environment. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

Lead planning, budgeting, coordination, and execution of facility and equipment projects ensuring safety, schedule, and budget adherence. | Requires 3+ years in industrial or logistics project management with technical skills in AutoCAD and MS Project, plus budgeting and vendor coordination. | OnTrac is hiring a Facilities Project Manager (Eastern Region)! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.  Location: REMOTE (MUST be located in the Eastern US) Pay: $67,200 to $100,800 / year depending on experience and qualifications Schedule: Monday through Friday from 8:00am to 5:00pm (Hours subject to change depending on business needs) Employment Logistics: The Project Manager leads the planning, estimating, budgeting, coordination, and execution of facility, equipment, and automation-related projects. This role partners with operations, maintenance, vendors, and contractors to deliver projects safely, on schedule, and within budget. The Project Manager supports new installations, upgrades, repairs, and site improvements involving conveyors, sortation systems, and other facility assets. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. Health & Protection • Medical, Dental, and Vision insurance; HSA and FSA options • Life and Disability coverage (basic and voluntary) • Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance Financial & Future • Competitive benefits and 401(k) with company match • Referral Bonus Program - up to $500 per referral! Time Away & Leave • Paid Vacation, Sick Leave, Floating Holidays, and Parental Leave • Paid Holidays Work & Life Support • Employee Assistance Program • Safe and clean work environment The Must-Haves: • Bachelor’s degree in Engineering, Construction Management, Project Management, or related field; or equivalent combination of education and experience. • At least 3 years of project management experience in industrial, logistics, manufacturing, warehouse automation, or related environments. • Experience with AutoCAD, MS Project, or similar design and scheduling software. • Experience with project budgeting, cost tracking, and estimating. • Experience coordinating vendors, contractors, and project schedules. • Working knowledge of blueprints, layouts, and technical drawings. • Strong Microsoft Office skills. • PMP certification preferred. • Experience with conveyor systems, automated material handling, or sortation equipment preferred. Your Mission in Motion: • Lead safe project execution: Maintain and contribute to a safe work environment by following policies and procedures outlined in the Company Safety Program. • Define scope and build the plan: Establish scope, milestones, schedule, budget, and resource needs; prepare estimates, review proposals, and support vendor selection. • Coordinate delivery with minimal disruption: Align internal stakeholders, contractors, and suppliers to execute installations, upgrades, and repairs while minimizing operational impact. • Manage technical reviews and schedules: Review drawings, layouts, and technical documents using AutoCAD (or similar), and manage project timelines in MS Project (or equivalent). • Control costs, change, and risk, keep leadership informed: Track costs, change orders, risks, and budget performance; provide regular updates on status, timeline, and financials. • Drive commissioning through closeout and documentation: Support commissioning / startup, turnover, and closeout; ensure permits, as-builts, documentation, and turnover packages are complete and accurate; assist with capital planning and prioritization of site improvements as needed. Paving your way to your success: • You prioritize safety and apply strong awareness of occupational hazards and precautions in every phase of project execution. • You manage multiple projects and shifting priorities in a fast-paced environment while maintaining schedule and budget discipline. • You bring strong budgeting, forecasting, and estimating skills, staying on top of cost tracking, change orders, and financial performance. • You communicate clearly and manage vendors effectively, keeping stakeholders aligned on status, risks, and next steps. • You solve problems quickly and make sound decisions, working independently while also collaborating smoothly with teams across operating and non-operating hours. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

Maintain and contribute to a safe work environment by adhering to company policies. Administer fleet maintenance records and ensure regulatory compliance for the OnTrac Fleet Department. | A minimum of two years of administrative or clerical experience is required, with fleet experience preferred. A high school diploma is also required. | OnTrac is hiring a Fleet Traffic Control Specialist! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Ft. Myers , FL for 2 week training, then fully remote Pay: $20-25/hr. Shift: Tuesday - Saturday: 6:00PM to 2:00AM *(Shift may vary depending on business needs) Unpacking the Benefits: Competitive individual and group benefits Medical, Dental, and Vision insurance Paid Time Off including Holiday pay 401(k) with company match Safe and clean work environment The Must-Haves: Minimum of two (2) years administrative or clerical experience, Fleet experience preferred High School Diploma is required Your Mission in Motion: Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program Consistent and effective follow-up with facility personnel on maintenance issues The daily administration of fleet maintenance records, daily processing of fleet invoices, and ensuring regulatory compliance of the OnTrac Fleet Department Field telephone calls, file, and data entry Maintain all fleet files and costing sheet Paving your way to your success: Excellent oral and written communication skills Ability to effectively present information and respond to questions Ability to communicate and interface with many vendors, and corporate employees Ability to read and apply common sense understanding to carry out instructions furnished in written or oral form Ability to deal with problems involving a few concrete variables in standardized situations Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals Ability to apply strict confidentiality rules to daily workload Ability to problem solve Provide feedback to Facility GM’s and Fleet department regarding invoice, maintenance, and compliance issues Provide excellent Customer Service to Internal and External Customers Proficiency in Windows applications: Word, Excel, and Outlook Excellent data entry skills including 10 key If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.