OneTouch Direct

Connect with customers remotely to identify needs, guide them through the sales process, and achieve sales targets. | Previous inside sales or call center experience, strong communication skills, high school diploma or equivalent. | Are you ready to take your sales career to new heights from the comfort of your home? Join OneTouch Direct as a Remote Inside Sales Agent and make an impact in the world of customer engagement! We are a leading provider of contact center solutions and pride ourselves on delivering exceptional services to our clients and their customers. In this engaging role, you will: • Connect with customers through enthusiastic and professional conversations. • Identify their needs and match them with our amazing products and services. • Guide customers through the sales process with confidence and clarity. • Achieve and exceed sales targets that reward your hard work! • Maintain accurate records of customer interactions and follow-ups. • Collaborate virtually with a dynamic team that’s all about success and positivity! We’re looking for self-motivated individuals with a zest for achieving results and creating great customer experiences. If you thrive in a fast-paced environment and love making connections, this could be the perfect fit for you! Requirements • Previous experience in inside sales or a call center is highly desirable. • Exceptional verbal communication skills that create rapport with customers. • A passion for helping customers and providing solutions that meet their needs. • Strong organizational skills and attention to detail. • A high school diploma or equivalent is required; relevant experience or certifications are a plus. Join us and be part of a team that values your contribution and celebrates success together! Benefits • Full time. 40 hours per week schedule with overtime opportunities! • Training. Paid training & development • Benefits. Health Care Plan (Medical, Dental & Vision) • Growth. Opportunity for professional and personal growth • Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment

Provide client support by answering inquiries, coordinating services, maintaining documentation, and assisting with administrative tasks. | At least 2 years customer service experience, strong communication and organizational skills, proficiency with computers, and ability to multitask in a fast-paced environment. | OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest. OneTouch Direct is seeking a skilled and motivated Customer Support Rep - San Antonio, TX to join our team remotely in San Antonio, TX. As a Care Concierge, you will be responsible for providing comprehensive support to our clients, ensuring that they receive the highest level of service possible. Your primary responsibilities will include assisting clients with their legal inquiries, coordinating services, and facilitating communication between clients and legal providers. Your attention to detail and commitment to client satisfaction will play a pivotal role in our organization's success. Key Responsibilities: • Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner. • Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals. • Maintain detailed and accurate documentation of client interactions and care plans. • Assist with administrative tasks as required to support the overall operations of the Care Concierge team. • Continuously strive to enhance the client experience through proactive communication and problem-solving. Requirements: • Minimum of 2 years of experience in a customer service or related role. • Strong verbal and written communication skills. • Proficient in the use of computer systems and software, including Microsoft Office Suite. • Ability to handle multiple tasks effectively in a fast-paced environment. • Excellent organizational skills and attention to detail. • Knowledge of healthcare services and terminology is preferred. • Bachelor’s degree in a related field is a plus. Required Equipment: • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher • Hardwired internet connection (ethernet) required • USB headset (not wireless) with noise-canceling features • Webcam (external or integrated) Benefits • Health Care Plan (Medical, Dental & Vision) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Training & Development • Work From Home Job Type: Full-time Pay: $13.00 per hour Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Education: • High school or equivalent (Preferred) Work Location: Remote