OneOncology

Manage onsite IT support teams, coordinate with stakeholders, and ensure high-quality service delivery in healthcare settings. | Requires 5+ years in IT support or field operations, management experience, technical knowledge of IT hardware and systems, and healthcare compliance familiarity. | OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: The Sr. Manager, IT Field Operations manages a national team of onsite IT resources at OneOncology ITSM practices, handling escalations from the Service Desk, coordinating onsite field support, supplemental field support vendor management, and partnering with key stakeholders to advance IT projects and initiatives. As a technical leader overseeing both individual contributors and people managers, this resource will help ensure our onsite and field support teams operate at a high level and consistently advance the broader goals of our IT Support Model. Responsibilities Reports to Director, IT Service Delivery; adhering to all Service Delivery processes and procedures. Supervise day-to-day performance of onsite practice IT Support resources, providing guidance, coaching, and support to drive accountability and excellence. Act as the primary escalation point for complex IT issues requiring onsite intervention, collaborating closely with the Service Desk team. Consistently keeps the customer experience at the center of process creation, team leadership, and day-to-day operations. Manage third-party vendor relationships to supplement onsite support where needed, including contract negotiation and performance monitoring. Coordinate with the end user computing team to ensure onsite resource cooperation in desktop lifecycle management schedules and standards. Work with vCIO and other stakeholders to align onsite activities with Practice IT roadmaps and organizational objectives. Establish and monitor KPIs and SLAs for field operations, consistently seeking improvements in service delivery and process efficiency. Develop, implement, and enforce policies and procedures for onsite IT support and incident management that address practice nuances, while still following larger service delivery processes. Ensure physical installation, configuration, and troubleshooting of physical technologies devices and various IT hardware at each location. Oversee onboarding and offboarding processes for onsite IT staff, including training, performance assessments, and career development. Maintain effective communication channels between the field team, internal IT leadership, and practice stakeholders. Ensure compliance with security, privacy, and regulatory requirements for IT operations in the field. Coordinate logistics for IT equipment shipments, moves, and installations as practices open, close, or relocate. Drive a culture of customer service, continuous improvement, and operational excellence within the field team. Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. Key Competencies Strong leadership and people management skills, with experience directing distributed or remote teams. Proven ability to prioritize, delegate, and manage multiple projects and competing deadlines. Excellent problem-solving and troubleshooting abilities, particularly in high-pressure situations. Effective communicator, able to build strong relationships with technical teams, vendors, and non-technical stakeholders. Demonstrated customer service orientation with a commitment to delivering quality results. Analytical and data-driven mindset to identify trends and opportunities for improvement. Strong organizational and administrative skills, with attention to detail and follow-through. Ability to adapt to a dynamic, fast-paced environment and champion change. Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field; or equivalent experience. 5+ years of experience in IT support, field operations, or related management roles, preferably in a healthcare or multi-site environment. Experience managing onsite and remote IT teams, as well as third-party vendors or contractors. Strong technical knowledge of end-user computing hardware, desktop operating systems, networking basics, and ITSM practices. Familiarity with desktop refresh projects, lifecycle management, and asset tracking. Understanding of HIPAA, security, and compliance requirements in a healthcare setting is a plus. ITIL, CompTIA, or other relevant certifications preferred. Willingness to travel as needed to support practices and team members nationwide, up to 20%. OneOncology is the national platform for independent community oncology practices working together to improve the lives of everyone living with cancer through a physician-led, data-driven and patient-centric model. OneOncology provides practices on the platform with capital, innovative technology and expertise enabling them to grow, provide multi-disciplinary services along the continuum of care, incorporate the latest scientific developments as they emerge in the market, and attract the best physicians and employees as the landscape of oncology rapidly changes. OneOncology is comprised of practices representing nearly 600 providers practicing at more than 175 sites of care across the United States.

Oversee practice operations, develop regional strategies, and foster relationships with healthcare providers. | Bachelor's degree, 5+ years healthcare leadership or consulting experience, proficiency with technology, and travel ability. | OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: The Regional Operations Manager will report to OneOncology’s VP, Regional Operations. This role will be a servant leader focused on advancing our mission and driving growth and operational excellence in partnership with affiliated practices. The Regional Operations Manager is responsible for relationship management, tactical implementation, and oversight of practice initiatives within the assigned region. This operations leadership role represents an extraordinary opportunity for a leader with strong operations, financial and organizational growth capabilities. Responsibilities • Works with OneOncology and practice leadership team to develop market-based strategies in alignment with overall OneOncology and practice goals, and drive implementation through management teams and physician champions • Executes on strategic operating plans and goals for assigned region as directed by the Regional VP of Operations. • Ongoing analysis of the operational efficiencies of practices within assigned region with an eye to ROI at multiple levels • Contributes to development and achievement of regional budget in accordance with OneOncology’s policies • Leverage expertise at OneOncology and best practices across the platform to support excellence in all areas of practice management and patient care in accordance with Management Services Agreement • Fosters and maintains positive and productive working relationships with physicians, practice leaders, and key strategic partners within designated region • Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. Key Competencies • Genuine authentic leader with the emotional and intellectual horsepower to drive business • Action oriented doer who sees themselves as a combination of contributor and leader as they move their organization successfully down strategic pathways • Emotional maturity and ability to create change in a rapidly changing environment • High degree of creativity and intelligence. Excellent problem-solving skills. Strong analytical capabilities. Ability to perform exceptionally in fast paced, matrix environment • Strong interpersonal skills and communication style that will develop confidence among internal and external partners • Strong, self-confident, decisive leader with good listening and consensus building skills. Self-starter with drive, initiative and commitment to finish the task Qualifications • Education: Bachelor's Degree required. Master’s degree in healthcare or business administration, or a related field, preferred • Experience: At least 5+ years progressive leadership responsibility in healthcare services setting, performance improvement organization, or consulting is required. Oncology experience a plus • High proficiency with computer-based software and a myriad of technology solutions • Project management and performance improvement experience is preferred • Proven leadership in a general manger capacity with the ability to design and provide supervision of services, create project plans, identify and implement process improvement and lead with effective cost discipline and resource stewardship across multiple locations • Excellent organizational, problem solving, creative and independent thinking skills • Travel – up to 75% within region

Assist in chronic care management by engaging with patients, documenting activities, and collaborating with healthcare providers. | High school diploma or equivalent, CNA or Medical Assistant certification, 2+ years of experience, proficiency in Word/Excel, bilingual preferred. | Why Join Our Team? At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders. If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact! Job Description: CNA/Medical Assistant- Chronic Care Management Location: Bohemia, NY Schedule: 5/8.5 Hour Shifts M-F Organization: New York Cancer & Blood Specialists (NYCBS) In This Role, You Will: Work within our Chronic Care Management team. Be responsible for introducing the CCM program to eligible patients via telephone, obtain verbal consent and provide appropriate documentation of this in the EMR system Under direct supervision of the CCM Supervisor, review and monitor documents related to the patient’s individualized care plan. Advocate for patients, collaborate with other wellness services at NYCBS and provide educational information. Facilitate the transmission of information between providers and patients, as well as access to services needed. Document all activities in the EMR system. We Require: High School Diploma or equivalent. Certified CNA, or Medical Assistant 2+ years of applicable experience. Bilingual, English/Spanish a plus. Proficiency in Word/Excel. What We Offer: Salary: Starting at $22 per hour based on experience Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, generous PTO, 8 paid holidays (2 floating) Join us at NYCBS, where we are making strides in healthcare through innovative and compassionate care. Visit our website at: nycancer.com Follow us on Facebook: NYCBS on Facebook New York Cancer and Blood Specialists is an Equal Opportunity Employer. New York Cancer and Blood Specialist, the best in Long Island cancer treatment: a comprehensive community oncology center delivering more personalized services and faster access to technologies and treatments. Be part of an innovative team of world class licensed professionals.

Manage and coordinate clinical quality projects ensuring compliance with healthcare regulations and data privacy, collaborating with cross-functional teams to deliver projects on time and within scope. | Bachelor's or Master's in healthcare or related field, 5+ years in project management with healthcare data analytics and regulation knowledge, PMP certification preferred, and ability to lead cross-functional teams. | OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve. Job Description: The Program Manager, Clinical Quality will report to OneOncology’s Director, Clinical Quality. This role will oversee the planning, coordination, and execution of projects related to the implementation and management of our clinical quality health data solutions. You will work closely with cross-functional teams to ensure successful delivery of projects on time and within scope. Responsibilities • Develop and manage project plans and timelines for clinical quality program projects. • Coordinate with stakeholders to define project objectives, scope, and deliverables. • Monitor project progress and track key milestones, making adjustments as necessary. • Oversee data collection, storage, and management processes in line with regulatory and compliance standards. • Collaborate with IT teams to implement technical solutions and integrate systems. • Work with data analysts & quality teams to ensure data quality and accuracy • Identify and manage project risks and issues, providing solutions to keep projects on track. • Ensure all projects comply with healthcare regulations and data privacy laws. • Facilitate communication and collaboration between cross-functional teams and external partners. • Prepare regular project reports and updates for stakeholders and senior management. • Provide leadership and guidance to project team members and coordinate their efforts. • Act as a liaison between practice providers and technical teams to ensure smooth project execution. • Evaluate and improve existing processes to optimize clinical quality project efficiency and outcomes. • Other duties as assigned to help drive our mission of improving the lives of everyone living with cancer. Key Competencies • Proactive and detail-oriented project/program manager • Strong knowledge of clinical data management and healthcare regulations • Familiarity with project management methodologies • Excellent organizational, planning and multitasking abilities • Strong interpersonal skills with the ability to motivate and lead cross-functional teams • Exceptional problem-solving and decision-making capabilities • Effective communication skills both written and verbal • Knowledge of data privacy and security best practices Qualifications • Bachelor's or Master's degree in a healthcare or a related discipline required. • 5+ Years of experience in a similar role preferred. • Specialized knowledge and experience in project management, data analytics, and healthcare regulation preferred • Certifications: PMP, any quality specific certifications a plus • Less than 20% travel #LI-AN1

Manage day-to-day clinic operations including staffing, scheduling, compliance, inventory, and staff development to ensure high-quality patient care. | Requires at least 1 year managing outpatient practice operations (3 years preferred in oncology), strong leadership, healthcare policy knowledge, and a bachelor's degree. | Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: Management position responsible for the overall day to day operation of the clinic including front office, lab and clinical teams. The Operations Manager is responsible for providing leadership, staff oversight, training and development and management of key functions and processes to assure provision of high-quality patient care. He/she supports and adheres to Tennessee Oncology mission, vision and values. Assures compliance for all governing agents in collaboration with Assistant Managers/Team Leads to include but not limited to: OSHA, QOPI, PQRS, MIPS/MACRA, etc. ESSENTIAL FUNCTIONS: Responsible for staffing, scheduling and flow of the clinic to ensure safe environment and quality patient care Plans, directs, organizes and coordinates the clinical and administrative activities of the clinics Responsible for payroll and overtime Coordinates the review, approval and coverage of staff requests for time off. Responsible for oversight and management of all inventory and purchasing. Responsible for annual evaluations and counseling and/or disciplinary processes/corrective action Attends meetings as required Conducts monthly staff meetings Responsible for dissemination of information from meetings with management to staff at clinic. Collaborates with providers concerning operations and reports up to appropriate TN ONC leadership Supports and communicates TNONC strategic goals and priorities to staff Evaluates need for and effectively leads process improvement/process change projects and new and/or current initiatives. Routinely reviews reports/audits results, etc. to ensures that key performance indicators are met Enhances operational effectiveness, emphasizing cost containment, high quality patient care and patient/employee satisfaction Creates and maintains an environment of trust, integrity, open communication, teamwork and respect Establishes a culture of accountability and praise and recognition Ensures effective bidirectional communication between the clinic and upper level management. Delegates to and follows up on delegated tasks to assistant managers/team leads. Routinely rounds on staff and patients in clinic soliciting feedback on needs and offering support as needed Maintains competencies in the event the need occurs to assist in staffing Assures timelines and deadlines are routinely met by self and supervised staff Investigates and resolves patient/staff events in a timely manner Works collaboratively with others who interact with the clinic as well as with vendors, contractors, and building maintenance Responsible for outside vendor requirements such as building maintenance, supply companies, property management, cleaning service phone & cable services as well as all equipment needs and repairs Other duties as required KNOWLEDGE, SKILLS & ABILITIES: Ability to communicate with a diverse group of individuals with various degrees of training and education. Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public. High level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency. Ability to react calmly and effectively in emergency situations. Knowledge of clinic office procedures, medical practice and medical terminology. Knowledge of organizational policies, procedures, systems and objectives. Ability to interpret, adapt and apply guidelines and policies and procedures. Ability to organize, delegate and supervise. Ability to recognize, evaluate and solve problems. Ability to plan, implement and manage multiple projects simultaneously. Ability to use proper grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports. Strong organizational skills and attention to detail. High level of discretion to work with confidential information. Proficient in the use of computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems. Ability to operate various type of office equipment. Builds positive relationships Builds strong sense of teamwork and purpose EDUCATION & EXPERIENCE: Minimum of 1 year overseeing and managing aspects of outpatient practice in a medical clinic; 3 years preferred with Oncology/Hematology knowledge. Bachelor’s Degree or higher preferred Experience with healthcare clinic policies and procedures required. Excellent management and leadership skills. PHYSICAL REQUIREMENTS: Must be willing and able to lift up to 50 pounds. Must be willing to travel to satellite clinics when necessary. Thank you for your interest in Tennessee Oncology. People like yourself have helped us grow into one of the largest and most influential oncology practices in the country. Our front line heroes are beloved by our patients and their families. Caring for cancer patients is a privilege.

Manage day-to-day clinic operations including staffing, scheduling, compliance, inventory, staff development, and process improvements to ensure high-quality patient care. | Requires 1+ year managing outpatient medical practice operations, preferably 3+ years in oncology/hematology, bachelor’s degree preferred, strong leadership and healthcare policy knowledge. | Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. Job Description: Management position responsible for the overall day to day operation of the clinic including front office, lab and clinical teams. The Operations Manager is responsible for providing leadership, staff oversight, training and development and management of key functions and processes to assure provision of high-quality patient care. He/she supports and adheres to Tennessee Oncology mission, vision and values. Assures compliance for all governing agents in collaboration with Assistant Managers/Team Leads to include but not limited to: OSHA, QOPI, PQRS, MIPS/MACRA, etc. ESSENTIAL FUNCTIONS: Responsible for staffing, scheduling and flow of the clinic to ensure safe environment and quality patient care Plans, directs, organizes and coordinates the clinical and administrative activities of the clinics Responsible for payroll and overtime Coordinates the review, approval and coverage of staff requests for time off. Responsible for oversight and management of all inventory and purchasing. Responsible for annual evaluations and counseling and/or disciplinary processes/corrective action Attends meetings as required Conducts monthly staff meetings Responsible for dissemination of information from meetings with management to staff at clinic. Collaborates with providers concerning operations and reports up to appropriate TN ONC leadership Supports and communicates TNONC strategic goals and priorities to staff Evaluates need for and effectively leads process improvement/process change projects and new and/or current initiatives. Routinely reviews reports/audits results, etc. to ensures that key performance indicators are met Enhances operational effectiveness, emphasizing cost containment, high quality patient care and patient/employee satisfaction Creates and maintains an environment of trust, integrity, open communication, teamwork and respect Establishes a culture of accountability and praise and recognition Ensures effective bidirectional communication between the clinic and upper level management. Delegates to and follows up on delegated tasks to assistant managers/team leads. Routinely rounds on staff and patients in clinic soliciting feedback on needs and offering support as needed Maintains competencies in the event the need occurs to assist in staffing Assures timelines and deadlines are routinely met by self and supervised staff Investigates and resolves patient/staff events in a timely manner Works collaboratively with others who interact with the clinic as well as with vendors, contractors, and building maintenance Responsible for outside vendor requirements such as building maintenance, supply companies, property management, cleaning service phone & cable services as well as all equipment needs and repairs Other duties as required KNOWLEDGE, SKILLS & ABILITIES: Ability to communicate with a diverse group of individuals with various degrees of training and education. Excellent written and verbal communication skills with the ability to effectively communicate and establish collaborative relationships with physicians, patients, clinical and administrative staff, and the public. High level of customer service ethics with courteous demeanor and the ability to process patient and public inquiries, including complaints, and respond with poise and efficiency. Ability to react calmly and effectively in emergency situations. Knowledge of clinic office procedures, medical practice and medical terminology. Knowledge of organizational policies, procedures, systems and objectives. Ability to interpret, adapt and apply guidelines and policies and procedures. Ability to organize, delegate and supervise. Ability to recognize, evaluate and solve problems. Ability to plan, implement and manage multiple projects simultaneously. Ability to use proper grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports. Strong organizational skills and attention to detail. High level of discretion to work with confidential information. Proficient in the use of computer applications regarding productivity (MS Word, Excel, Outlook), database and patient scheduling and other medical information systems. Ability to operate various type of office equipment. Builds positive relationships Builds strong sense of teamwork and purpose EDUCATION & EXPERIENCE: Minimum of 1 year overseeing and managing aspects of outpatient practice in a medical clinic; 3 years preferred with Oncology/Hematology knowledge. Bachelor’s Degree or higher preferred Experience with healthcare clinic policies and procedures required. Excellent management and leadership skills. PHYSICAL REQUIREMENTS: Must be willing and able to lift up to 50 pounds. Must be willing to travel to satellite clinics when necessary. Thank you for your interest in Tennessee Oncology. People like yourself have helped us grow into one of the largest and most influential oncology practices in the country. Our front line heroes are beloved by our patients and their families. Caring for cancer patients is a privilege.