One80

Process travel claims by assessing eligibility and communicating with claimants. | Strong communication skills, intermediate Microsoft Office proficiency, ability to work independently, and HIPAA compliance. | Job Summary: As a Travel Claims & Customer Service Representative, you will serve as the first point of contact for reporting claims and initiating the claims process. This vital frontline role within our Travel department plays a key part in delivering on our commitment to providing exceptional, white-glove service to claimants and callers. Utilizing your independent judgment and strong communication skills, you will gather essential information, assess coverage eligibility, and effectively communicate findings to claimants, ensuring a seamless and professional experience. Your Impact: Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards, including quantity and quality claims processing standards Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions Ability to function independently within established guidelines. Maintain HIPAA compliance Successful Candidate Will Have: Effective time management skills Ability to function independently within established guidelines Excellent interpersonal, verbal, and written communication skills Intermediate skill level in Microsoft Office programs Problem/issue resolution capability Ability to work effectively in a fast-paced team-based environment About One80: One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. Pay Range: 16.00 - 21.00 Hourly The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . Recruiting Vendor Disclosure Statement Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page. One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers. Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors. A Valid Agreement is defined as a written contract signed by an authorized representative of Brown & Brown. In the absence of a Valid Agreement, Brown & Brown assumes no liability under any legal theory, including but not limited to breach of contract, breach of implied contract, tortious interference, quantum meruit, any/or any other contractual or equitable claims in connection with candidates identified through unsolicited submissions made in violation of this policy

Manage outsourcing partners and internal teams to ensure efficient policy administration and operational workflows. | 3-7 years in insurance operations or related fields with strong communication and multitasking skills. | We’re seeking a Director of Operations to take ownership of the operational backbone of a growing insurance program manager with delegated underwriting authority. This role is at the center of the business, working across underwriting, carriers, regulators, vendors, and parent company support teams to manage operations efficiently while identifying opportunities for improvement. The right person is organized, driven, and comfortable stepping into complex projects and taking ownership. This is a hands-on leadership role with broad visibility and significant room to grow with the business. Your Impact: Lead and manage overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions; set expectations, track performance, and improve workflows. Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing. Serve as primary liaison to parent company functions including accounting, finance, regulatory filings, licensing, and IT; ensure alignment and follow-through. Coordinate directly with carriers, departments of insurance, and other external stakeholders on data calls, reporting, audits, and information requests. Act as the operational hub across underwriting, claims, administrators, and leadership to resolve issues and create process clarity. Take ownership of special projects and emerging needs, bringing structure and execution to areas where responsibility may not be clearly defined. Successful Candidate Will Have: Bachelor’s degree preferred but not required. Demonstrated initiative, reliable execution, and tangible outcomes are prioritized. 3 – 7 years of experience in insurance operations, underwriting support, compliance, program administration, or a related operational role. High-potential candidates with less direct experience but strong performance in complex environments will be considered. Demonstrated ability to manage multiple priorities, learn quickly, and drive accountability across vendors and teammates. Strong communication skills and confidence interacting with senior leadership, carriers, regulators, and external partners. About Us: One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem. For more information, please visit one80.com or if you have any questions about this posting, please contact one80careers@one80.com. Pay Range: $64,800 - $86,736.20 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries has joined Brown & Brown, and teams at both companies are growing. One80 Intermediaries offers exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates-not employees, and leaders-not managers. Everything we do is about the greater “WE”-never “me.” While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission-always doing what is best for our customers.

Accurately enter insurance-related data into company systems, follow guidelines for consistency, and route special cases appropriately. | 1 year relevant experience preferred, proficiency in Microsoft Office, strong communication skills, and a high school diploma or equivalent. | The Data Entry Specialist is responsible for accurately entering insurance-related data into company systems with precision, judgment, and strong analytical skills. This role requires the ability to review documents, determine appropriate actions, and ensure compliance with departmental performance standards. Your Impact: Accurately interpret, identify, and input insurance policy information into company systems from mailed, faxed, or electronically sourced documents. Follow established company guidelines to ensure accuracy and consistency in data entry. Identify accounts requiring special handling and route them to the appropriate department for resolution. Consistently meet departmental benchmarks for productivity, accuracy, and turnaround time. Successful Candidates Will Have: Proficiency in Microsoft Office Suite. Ability to learn and follow instructions with precision. Strong written and verbal communication skills with a professional, collaborative style. 1 year of relevant experience (preferred in auto insurance, banking, data entry, or administrative support). High school diploma or equivalent; or an equivalent combination of training and related experience. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year. At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including, for eligible employees, medical, dental, vision, disability, life, and retirement savings. Also, for eligible employees, the Company offers 10 to 20 vacation days depending on experience and generally offers 11 paid holidays and 5 half days, depending on the calendar year. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay for this position is $16.50/hour plus annual discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. If you have any questions about this posting, please contact one80careers@one80.com. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.

Lead and manage the Life & Health customer service team, oversee call center performance, develop customer service strategies, and ensure high customer satisfaction. | 5+ years customer service experience with 2+ years in Life & Health management, leadership skills, proficiency with customer service tools, and an active or soon-to-be-obtained Life & Health insurance license. | The Life & Health Customer Service Manager leads our Life and Health service center team and oversees all aspects of customer support operations, with a strong focus on Life and Health call center performance and service excellence. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. The ideal candidate has strong leadership abilities, a customer-centric approach, and experience in managing customer service teams. Your Impact: • Oversee call queue levels, chat response times, and task turnaround times, ensuring service standards are consistently met. • Demonstrate agility in reallocating resources and adjusting workflows to respond to fluctuating call center volumes. • Coach, train, and mentor the Assistant Manager and Team Leads to drive long-term growth and strengthen staffing retention. • Engage directly with members when appropriate, modeling service excellence and reinforcing Pearl’s customer-first approach. • Lead and manage the customer service team to achieve performance goals. • Develop and implement strategies to improve customer satisfaction and service efficiency. • Monitor and analyze customer service metrics to identify areas for improvement. • Handle escalated customer issues and ensure prompt resolutions. • Recruit, train, and develop customer service staff. • Collaborate with other departments to enhance the customer experience. Successful Candidates Will Have: • 5+ years of experience in customer service with a minimum of 2 years in a Life and Health management role. • Proven experience managing call center or Life and Health customer service operations. • Strong leadership, team management, and staff development skills. • Ability to drive process improvements and foster a customer-focused culture. • Proficiency in customer service software and reporting tools (ex. Five9) is preferred. • An active Life & Health insurance license or willingness to obtain upon hire (within 60 days) is required for this role. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year. At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including, for eligible employees, medical, dental, vision, disability, life, and retirement savings. Also, for eligible employees, the Company offers 10 to 20 vacation days depending on experience and generally offers 11 paid holidays and 5 half days, depending on the calendar year. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $64,800 to $84,500 plus annual discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice .

The Claims Assistant will assist the claims auditor by ensuring filings, documentation, and reports are accurately and timely entered into databases. They will also help claimants, providers, and clients with problems or questions regarding their claims and policies. | A BA/BS degree is preferred, or a high school diploma with six to twelve months of related experience. Proficiency in Microsoft Office and the ability to process a high volume of transactions accurately are also required. | We are looking for Claims Assistant to join our team. This role will be responsible for assisting the claims auditor by ensuring filings, documentation, and reports are accurately and timely entered into our databases. This is a hybrid position based out of our office in Newtown Square, PA. Your Impact: Assists claimants, providers, and clients with problems or questions regarding their claims and/or policies Ensuring compliance with state laws, company policies, and procedures in all claim-related activities Monitor incoming emails and enter information received in database within 24 hours Enter 50% notices/Trigger Diagnosis Reports and alert nurse on any potentially large claimant based on the guidelines established (diagnosis and/or dollar amount) Enter LCM (Large Case Management) notices and notify the nurse Process claims, checks and SLAM Reports Successful Candidate Will Have: BA/BS degree preferred or high school diploma with six to twelve months related experience and/or training; or equivalent combination of education and experience Ability to process high volume of transactions accurately Proficiency in using Microsoft Office suite, including Word, Excel, and Outlook Ability to work independently and with others in a team environment About One80: One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year. Located in Newtown Square, PA and established in 2007, the Medical Stop Loss program of One80 is a full-service Managing General Underwriter. We have full in-house binding authority to manage stop loss insurance across the United States on behalf of our leading carriers and reinsurers. Backed by a team of experienced professionals we provide best-in-class products and services to our partners and clients. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.

Lead and manage the Life and Health customer service team to meet performance goals, improve customer satisfaction, and handle escalated issues. | 5+ years customer service experience with 2+ years in Life & Health management, leadership skills, proficiency in customer service tools, and an active or soon-to-be-obtained Life & Health insurance license. | The Life & Health Customer Service Manager leads our Life and Health service center team and oversees all aspects of customer support operations, with a strong focus on Life and Health call center performance and service excellence. This role involves developing and implementing customer service strategies, ensuring a high level of customer satisfaction, and managing the performance and development of the customer service staff. The ideal candidate has strong leadership abilities, a customer-centric approach, and experience in managing customer service teams. Your Impact: Oversee call queue levels, chat response times, and task turnaround times, ensuring service standards are consistently met. Demonstrate agility in reallocating resources and adjusting workflows to respond to fluctuating call center volumes. Coach, train, and mentor the Assistant Manager and Team Leads to drive long-term growth and strengthen staffing retention. Engage directly with members when appropriate, modeling service excellence and reinforcing Pearl’s customer-first approach. Lead and manage the customer service team to achieve performance goals. Develop and implement strategies to improve customer satisfaction and service efficiency. Monitor and analyze customer service metrics to identify areas for improvement. Handle escalated customer issues and ensure prompt resolutions. Recruit, train, and develop customer service staff. Collaborate with other departments to enhance the customer experience. Successful Candidates Will Have: 5+ years of experience in customer service with a minimum of 2 years in a Life and Health management role. Proven experience managing call center or Life and Health customer service operations. Strong leadership, team management, and staff development skills. Ability to drive process improvements and foster a customer-focused culture. Proficiency in customer service software and reporting tools (ex. Five9) is preferred. An active Life & Health insurance license or willingness to obtain upon hire (within 60 days) is required for this role. One80 Intermediaries is a privately held firm with offices throughout the US and Canada. As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business. Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year. At One80 Intermediaries, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including, for eligible employees, medical, dental, vision, disability, life, and retirement savings. Also, for eligible employees, the Company offers 10 to 20 vacation days depending on experience and generally offers 11 paid holidays and 5 half days, depending on the calendar year. The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $64,800 to $84,500 plus annual discretionary bonus. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience. One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers. Personal information submitted by California applicants in response to a job posting is subject to One80's California Job Applicant Privacy Notice . One80 Intermediaries offers market leading access to major insurance markets in the US, UK, Canada and Asia, as well as exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage. One80 serves commercial companies, non-profits, public entities, associations, unions and private individual risks; and has offices in 55 locations throughout the US and Canada.