Omnicell

Develop and scale content strategies to support product marketing and maintain consistent brand voice. | 5+ years B2B content marketing experience with strong editorial and campaign support skills. | Senior Content Marketing Manager (Hospital Solutions) The Senior Content Marketing Manager plays a pivotal role in shaping how our brand shows up in the market—through compelling storytelling, distinctive voice, and high-impact content across every touchpoint. This role is responsible for developing and scaling content that amplifies thought leadership and brings new product stories to life to support campaigns, sales enablement, and thought leadership. The role requires the ability to transform complex, often technical concepts into clear, engaging narratives that resonate with diverse audiences and reinforce a cohesive brand identity. The Senior Content Marketing Manager is a strategic creator and strong editorial thinker who can balance creativity with precision—and elevate both the quality and consistency of Omnicell’s brand voice. Key Responsibilities Create High-Impact, Multi-Channel Content Develop, write, and edit a wide range of content including: ebooks, whitepapers, case studies, blogs, social posts, video scripts, email campaigns, landing pages, digital ads, and more Craft compelling headlines, taglines, messaging frameworks, and calls-to-action that drive engagement and conversion Translate complex subject matter into simple, engaging, audience-first content Champion Brand Voice & Storytelling Ensure consistency in tone, messaging, and narrative across all content and channels Bring a strong editorial lens to elevate clarity, quality, and creativity Contribute to the evolution of the brand voice by identifying opportunities to differentiate and strengthen storytelling Power Campaigns & Product Marketing Partner closely with Product Marketing and Demand Generation teams to develop campaign narratives and content strategies Support product launches with cohesive messaging and compelling content experiences Align content to buyer journeys and key personas to maximize impact Build a Scalable Content Engine Identify opportunities to repurpose and extend content across formats and channels Balance speed and quality to meet deadlines without compromising brand standards Leverage insights and performance data to continuously improve content effectiveness Collaborate Across the Organization Work cross-functionally with Product Marketing, Field Marketing, Sales, Digital, Events, and Design teams Partner with external agencies, writers, and vendors to scale content development Contribute to broader communications including PR, corporate storytelling, and internal communications Maintain Editorial Excellence Ensure all content adheres to brand and style guidelines Apply strong proofreading and copyediting skills to deliver polished, high-quality work Uphold consistency and accuracy across all outputs Key Attributes Strong storyteller and writer with a sharp eye for tone, voice, and narrative flow Skilled at simplifying complex ideas into clear, engaging content Highly collaborative, with the ability to build strong partnerships across teams Organized and adaptable—able to manage multiple priorities in a fast-paced environment Detail-oriented, with a commitment to quality and consistency Curious and creative, always looking for new ways to engage audiences Basic Qualifications 5+ years of experience in B2B content marketing Demonstrated expertise in both short-form and long-form content Strong writing, editing, and proofreading skills with mastery of grammar and style Experience supporting integrated marketing campaigns; ABM experience a plus Comfort working with cross-functional teams and external partners Preferred Qualifications Healthcare related experience B2B companies Work Conditions Occasional Travel Required

Coordinate cross-functional execution to implement responsible data and AI governance practices and develop governance documentation and reporting. | 4+ years experience in Legal Operations, Program Management, or Data/AI Governance with strong analytical and documentation skills. | Legal Operations Program Manager – Data Governance & AI About the Role We are seeking a Legal Operations Sr. Program Manager to support data governance and AI enablement by coordinating cross-functional execution, improving processes, and operationalizing responsible governance practices. This role partners with Legal, Compliance, Privacy, Security, IT, Product, and business teams to translate governance priorities into practical workflows, documentation, reporting, and change management. What Kind of Person Are We Looking For? We are looking for a collaborative, process-oriented problem solver who can bring structure to emerging data governance and AI initiatives. Strategic & Collaborative You build cross-functional partnerships, gather requirements, document decisions, and turn complex needs into actionable plans. Technology & Innovation Focused You are energized by data, AI, and emerging technologies and can support responsible adoption with practical governance practices. In a Typical Week, You Might Work On... Legal Operations Support for Data Governance & AI Enablement Supporting data governance and AI-related intake, review coordination, documentation, workflows, reporting, and program management. Partnering with cross-functional teams to clarify requirements, roles, process gaps, and operating procedures. Creating and maintaining governance artifacts, SOPs, decision logs, risk trackers, training materials, and reporting routines. Program Management & Cross-Functional Leadership Managing Legal Operations programs from discovery through implementation, adoption, monitoring, and continuous improvement. Coordinating governance and technology enablement initiatives to ensure alignment, visibility, and measurable outcomes. Minimum Requirements Professional Experience 4+ years in Legal Operations, Program Management, Compliance, Risk, Data Governance, AI Governance, Business Operations, Consulting, or a related field. Experience supporting governance, compliance, risk, process improvement, or technology implementation initiatives. Experience developing documentation, SOPs, controls, workflows, playbooks, decision logs, and oversight processes. Strong program management skills with the ability to manage priorities, stakeholders, and execution. Core Skills & Competencies Strong communication, facilitation, and stakeholder management skills. Ability to work effectively in fast-paced, ambiguous environments. Strong analytical and problem-solving skills with sound judgment across business, legal, compliance, and risk considerations. Ability to translate complex requirements into clear workflows, documentation, and governance materials. Preferred Qualifications Experience with legal operations, data governance, AI governance, privacy, security, compliance, or enterprise risk management. Familiarity with AI governance frameworks such as NIST AI RMF, ISO 42001, OECD AI Principles, or related programs. Experience with AI risk assessments, vendor assessments, control tracking, GRC platforms, or workflow automation tools. Certification in Project Management, Agile, Risk Management, Privacy, Compliance, AI Governance, or related disciplines. Why Join Us? This is an opportunity to help Legal Operations support responsible data governance and AI adoption through practical processes, stakeholder alignment, and sustainable execution. You will: Support high-impact Legal Operations initiatives for data governance and AI enablement. Help operationalize responsible AI practices, workflows, documentation, and risk coordination. Build scalable processes, playbooks, reporting routines, and workflow improvements. Work in a collaborative environment focused on responsible technology adoption.

Simplify and standardize legal workflows through process improvement and documentation while coordinating project milestones and implementing technology solutions. | 2-4 years experience in Legal Operations, Project Management, or Consulting with strong organizational and stakeholder communication skills. | About the Role We are seeking a Legal Operations Specialist/Project Manager to support legal process improvement, project coordination, workflow documentation, and stakeholder communications across key initiatives. The ideal candidate has 2–4 years of relevant experience, strong organization and communication skills, and a practical mindset for improving how legal work gets done. What Kind of Person Are We Looking For? We are looking for a collaborative, organized problem solver who can bring structure to complex work and help improve legal operations. Process & Improvement Oriented You identify opportunities to simplify and standardize legal workflows, document processes, and support practical improvements. Strategic & Collaborative You build strong partnerships, understand business needs, gather requirements, and help align stakeholders around shared goals. Program & Change Leader You coordinate project work, track milestones and action items, and support clear communications through implementation. In a Typical Week, You Might Work On... Process Improvement & Transformation Support initiatives that simplify, standardize, and improve legal workflows. Document operating procedures, workflow standards, and process improvements. Maintain guidance materials and workflow references for consistent execution. Program Management & Cross-Functional Leadership Coordinate project activities, timelines, milestones, and stakeholder communications. Partner with Legal and cross-functional teams to track action items, share updates, and keep work on schedule. Technology, Automation & Change Management Identify and support technology, AI, and automation solutions that improve productivity. Support change management through communications, training, and adoption planning. Minimum Requirements Professional Experience 2–4 years of experience in Legal Operations, Project Coordination, Program Management, Business Operations, Consulting, or a related field. Experience supporting process improvement, workflow documentation, operating procedure development, or implementation activities. Experience coordinating project activities, tracking milestones, managing action items, and preparing stakeholder communications. Ability to assist with workflow improvements, process mapping, standards documentation, and adoption support. Strong organizational skills with the ability to manage multiple priorities and support concurrent initiatives. Core Skills & Competencies Excellent interpersonal, communication, and facilitation skills with the ability to influence stakeholders across all levels of the organization. Proven ability to work effectively in fast-paced, evolving, and ambiguous environments. Strong analytical and problem-solving capabilities with a focus on measurable outcomes. Preferred Qualifications Experience supporting an in-house legal department or legal operations function. Experience with legal technology platforms, contract lifecycle management systems, workflow automation tools, or knowledge management solutions. Certification in Project Management, Agile, Lean, Six Sigma, or Design Thinking. Why Join Us? This is an opportunity to help shape the future of Legal operations by driving meaningful transformation through process improvement, technology innovation, and operational excellence. You will: Lead high-impact initiatives that improve how legal services are delivered. Help evaluate and implement AI and automation capabilities that drive measurable impact. Build scalable processes, operating models, and solutions that support organizational growth. Work in a collaborative environment where innovation, continuous improvement, and stakeholder partnership are highly valued.

Diagnose and repair complex hardware, software, and network issues while managing customer experience and collaborating across teams. | Associate degree or technical certification with 1+ year experience, or 3+ years hardware/software troubleshooting experience; healthcare experience and certifications preferred. | Job Title The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional. You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis. A suitable candidate is a passionate transformer who could multi-task and utilize both written & verbal communication skills to help our range of customers resolve their technical issues. You’re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations. Responsibilities  Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams  Research customer issues in a timely manner and follow up directly with customers on actions  Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers  Independently frame issues and translate them into actionable insights  Effectively complete several concurrent complex activities and execute on projects with minimal direction  Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise  Make decisions while understanding the trade-off between risk and speed  Articulate data-driven insights in a clear way that drives thoughtful business actions  Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer  Develop detailed knowledge about specific product lines and features  Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience  Attend customer conference calls and maintain ownership of complex issues while working towards resolution  Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Required Knowledge and Skills  Advanced understanding of computer operating systems, hardware, network, and application support  Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations  Experience communicating with cross-functional partners (both technical and non-technical audiences)  Strong problem-solving skills  Experience working autonomously and prioritizing work with minimal input  Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment  Passionate transformer for customer service and ownership of the customer experience including issue resolution  Able to self-manage and work independently in a fast-paced, continuously changing environment  Ability to document technical customer issues into notes that are consumable by other users  Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis  Intellectually curious and gravitates towards tools and resources that enrich you  5-10% Travel Basic Qualifications  Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. -or-  Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. Preferred Knowledge and Skills  Experience in the healthcare industry is preferred  Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications  Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment  Strong knowledge of SQL (advanced scripting, database back-up & restores)  Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support  Advanced experience and knowledge with remote desktop applications and help desk software  Proficient analytical and problem-solving skills of moderate complexity.  Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.

Diagnose and repair complex hardware, software, and network issues while managing customer experience and collaborating with internal teams. | Associate degree or technical certification with 1+ year experience, or 3+ years hardware/software troubleshooting experience; healthcare experience and certifications preferred. | Job Title The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional. You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis. A suitable candidate is a passionate transformer who could multi-task and utilize both written & verbal communication skills to help our range of customers resolve their technical issues. You’re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations. Responsibilities     Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams     Research customer issues in a timely manner and follow up directly with customers on actions     Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers     Independently frame issues and translate them into actionable insights     Effectively complete several concurrent complex activities and execute on projects with minimal direction     Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise     Make decisions while understanding the trade-off between risk and speed     Articulate data-driven insights in a clear way that drives thoughtful business actions     Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer     Develop detailed knowledge about specific product lines and features     Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience     Attend customer conference calls and maintain ownership of complex issues while working towards resolution     Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Required Knowledge and Skills     Advanced understanding of computer operating systems, hardware, network, and application support     Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations     Experience communicating with cross-functional partners (both technical and non-technical audiences)     Strong problem-solving skills     Experience working autonomously and prioritizing work with minimal input     Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment     Passionate transformer for customer service and ownership of the customer experience including issue resolution     Able to self-manage and work independently in a fast-paced, continuously changing environment     Ability to document technical customer issues into notes that are consumable by other users     Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis     Intellectually curious and gravitates towards tools and resources that enrich you     5-10% Travel Basic Qualifications     Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. -or-     Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. Preferred Knowledge and Skills     Experience in the healthcare industry is preferred     Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications     Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment     Strong knowledge of SQL (advanced scripting, database back-up & restores)      Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support     Advanced experience and knowledge with remote desktop applications and help desk software      Proficient analytical and problem-solving skills of moderate complexity.     Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.

Lead SRE function by defining SLOs, incident command, observability, hands-on engineering, and coaching junior SREs. | Bachelor's degree with 7+ years software/platform engineering including 4 years SRE/DevOps and 2 years technical leadership, expertise in cloud, IaC, and regulated environments. | Site Reliability Engineer, Team Lead (Player‑Coach) Location: Preferred for candidates to be local to (U.S.) Austin, TX or Cranberry Woods, PA, but open to fully remote in mainland USA. Department: Global Cloud Operations  Reports to: Vice President, Global Cloud Operations Visa Sponsorship: Any form of Visa Sponsorship is not offered for this position. Must be US citizen or Permanent Resident.   Why Join Omnicell? At Omnicell, reliability isn’t abstract—it directly impacts how medications are dispensed and how patient care is delivered. As Omnicell evolves from on‑premise, hardware‑centric products to a cloud‑native, SaaS‑delivered platform that hospitals depend on 24/7, we are building a Global Cloud Operations organization from the ground up.   We are hiring our first Site Reliability Engineer, Team Lead to define what “good” looks like for reliability at Omnicell. This is a rare opportunity to architect an SRE practice end‑to‑end—setting standards, making foundational technology decisions, and operating hands‑on in production—while partnering directly with senior leadership. If you’re energized by building, owning outcomes, and working in a regulated healthcare environment where reliability truly matters, this role was created for you.   About This Opportunity: Omnicell is building a Global Cloud Operations organization from the ground up as our business shifts from on-premise, hardware-centric products to a cloud-native, SaaS-delivered platform that hospitals depend on 24/7. The Site Reliability Engineering function is the reliability engine of that organization, and this role is the first senior SRE hire — the person who will design the practice, set the standards, and then run the plays themselves until the team is large enough to delegate. This is not a role where reliability practices already exist and you tune them. It is a role where you define what good looks like for Omnicell: which services have SLOs and at what targets, how incidents are declared and commanded, what the on-call rotation feels like, which observability platform we standardize on, and how reliability investment is prioritized against feature velocity. You will make those calls in partnership with the VP of Global Cloud Operations and an Engineer III SRE you will coach and grow. The environment is hybrid. Some of our products are still hardware in hospitals communicating with cloud services; others are fully SaaS. Some customers access us over private circuits, others over the public internet. We operate in a regulated environment — HIPAA, SOC 2, and in some engagements FedRAMP — which means reliability, security, and auditability are not separable concerns. The person we hire will be comfortable with that complexity and will help the organization design for it rather than around it. This role also anchors Omnicell's forward investment in AI-driven operations. Over the course of the first year, the organization intends to incorporate AIOps and ML-assisted observability — anomaly detection, intelligent alert correlation, LLM-assisted runbook generation — into how we monitor and respond to our platform. You will be the technical owner of how that gets introduced, prioritized against foundational reliability work, and validated in a regulated environment.   What You’ll Do Purpose: Establish and operate Omnicell’s Site Reliability Engineering function, balancing hands‑on engineering with practice design, coaching, and cross‑functional leadership.   Primary Impact You will ensure Omnicell’s Tier‑1 cloud services are observable, resilient, and dependable—so hospitals, pharmacies, and clinicians can rely on our platform without interruption.   Reliability Practice & Operating Model * Define and publish SLIs, SLOs, and error budgets for the top 5–10 Tier‑1 customer‑facing services in partnership with Product and Engineering. * Design Omnicell’s incident command structure, including severity definitions, declaration criteria, war‑room protocols, stakeholder communications, and post‑incident review standards. * Establish and operationalize a sustainable on‑call model, including fair rotations, paging discipline, escalation paths, and coordination with managed service partners (IBM, HCL). * Partner with the VP to migrate the interim incident response RACI — currently held by matrixed individuals across IT, Engineering, Support, and Enterprise Security — into a durable SRE-owned model. * Select and stand up the primary observability platform, preferring extension of existing Omnicell contracts (DataDog, IBM/Instana, Prometheus/Grafana, OpenTelemetry, or other tooling already in use) over net-new procurement. Define the instrumentation standards all new services must meet. * Develop and track operational KPIs (e.g., MTTR, SLO attainment, change‑failure rate, incident recurrence, cost per workload) and present reliability insights and roadmaps in executive Cloud Ops reviews.   Hands‑On Engineering & Incident Leadership * Instrument Tier‑1 services directly—building dashboards, alerts, and runbooks yourself. * Participate in on‑call rotations and command Sev‑1 and Sev‑2 incidents, leading blameless postmortems and driving corrective actions to completion. * Contribute production code and infrastructure‑as‑code (Terraform preferred) to the platform. Oversee the design and evolution of the CI/CD pipelines - current stack is Codefresh, Teamcity,  Github Actions, and Octopus Deploy, and we are consolidating over time   * Administer and scale our Kubernetes platform, including secure and compliant cluster configurations. Working knowledge of Docker, Helm, and Service Mesh (Istio or Linkerd) expected. * Plan and execute chaos and failover exercises to validate real‑world resilience.   AI‑Driven Operations * Architect Omnicell’s AIOps strategy, evaluating ML‑based anomaly detection, alert correlation, automated root‑cause analysis, and LLM‑assisted runbooks. * Make disciplined build‑versus‑buy decisions and integrate AI tooling only where it delivers measurable reliability gains. * Ensure AI‑assisted operations meet auditability, explainability, and compliance requirements (HIPAA, SOC 2).   Coaching & Team Building * Serve as formal coach to an Engineer III SRE, pairing on incidents, reviewing designs proposals, and supporting growth toward senior levels. * Design the next 2–4 SRE hires, including role definitions, interview loops, and hiring decisions. * Represent SRE in architecture reviews, launch readiness assessments, and cross‑functional reliability discussions.   What Success looks like in the first six months Concrete outcomes this role will be evaluated against in the first half-year. These are drawn from the Cloud Ops 90-day plan and its extension into the following quarter. * Month 1: SLOs drafted for the top 5 Tier-1 services with Product sign-off. Severity rubric published. First live tabletop Sev-1 run against the interim RACI. * Month 2: Observability platform selection finalized. Instrumentation standard published. Engineer III SRE hired and onboarded. * Month 3: On-call rotation live. First real Sev-1 commanded under the new structure with a blameless postmortem completed and follow-ups tracked. * Month 4–6: Error budget policy in effect for the first 3 services. First incident review at executive level. Interview loop running for the next SRE hires. Initial AIOps evaluation and pilot scope defined.   Who You Are * Bachelor's degree in Computer Science, Engineering, or a related technical field OR equivalent experience * 7+ years of experience in software or platform engineering, with at least 4 of those in an SRE, DevOps, or platform reliability role. * At least 2 years of formal technical leadership, tech-lead, or staff-level experience with mentorship responsibilities.   Preferred Qualifications * Proven experience leading SRE, DevOps, or platform engineering teams in a cloud-native production environment — with demonstrated experience building a practice from zero or near-zero: you have set SLOs, defined incident command, and introduced error budget thinking to an organization that did not have it. * Deep hands-on expertise with at least one major public cloud (AWS, Azure, or GCP), including networking, IAM, and managed services. * Strong background in CI/CD pipeline design and management (familiarity with CodeFresh, GitHub Actions, Jenkins, TeamCity, or equivalent). * Experience implementing Infrastructure as Code using Terraform (preferred), Chef, Puppet, or similar tools. * Proficiency in Python or another object-oriented programming language for automation, tooling, and production services. * Experience administering and scaling Kubernetes clusters, including secure and compliant platform configurations. Working knowledge of Docker, Helm, and Service Mesh technologies (Istio, Linkerd). * Hands-on experience designing modern observability platforms using tools such as DataDog, Prometheus, Grafana, OpenTelemetry, Elasticsearch/Kibana, or equivalent — with an opinion about what a good telemetry stack looks like. * Familiarity with integrating AI/ML-based anomaly detection, alerting, or LLM-assisted triage pipelines — or strong conviction about where AIOps should and should not be applied in a regulated environment. * Real incident command experience for customer-impacting Sev-1 events, with blameless postmortem practice and documented follow-up discipline. * Ability to coach and mentor, with direct evidence of growing junior and mid-level engineers. You will eventually have 1 direct report. * Comfort operating in a regulated environment where reliability and compliance (HIPAA, SOC 2) are inseparable.   How You’ll Elevate at Omnicell At Omnicell, success is defined by both outcomes and behaviors. In this role, you will: * Collaborate: Partner deeply with Product, Platform Engineering, Support, Security, and managed service providers to align reliability with business priorities. * Inspire: Lead by example during high‑stakes incidents and influence teams toward a culture of ownership, learning, and resilience. * Develop: Invest in the growth of your SRE peers through coaching, pairing, and thoughtful technical leadership. * Execute: Set clear priorities, make informed trade‑offs, and deliver durable reliability improvements. * Impact: Shape how Omnicell operates for years to come by defining the standards, tools, and practices of our SRE function.   Leadership Imperatives (Player‑Coach Role) This role will eventually have one less senior Site Reliability Engineer reporting to you, you are expected to demonstrate Omnicell’s leadership expectations by: * Modeling a growth mindset and continuous learning. * Acting as a talent activator through formal coaching and mentorship. * Being an impact maker who connects reliability investment to business and patient outcomes. * Serving as a change champion as Omnicell transitions to cloud‑first operations.   #LI-MG2 Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  * As Passionate Transformers, we find a better way to innovate relentlessly.  * Being Mission Driven, we consistently deliver on our promises.  * Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.  * Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. * Intellectually Curious, eager to think deeper to learn and improve. * In Doing the Right Thing, we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com [Recruiting@omnicell.com].  At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.