Omnicell

Coordinate cross-functional execution to implement responsible data and AI governance practices and develop governance documentation and reporting. | 4+ years experience in Legal Operations, Program Management, or Data/AI Governance with strong analytical and documentation skills. | Legal Operations Program Manager – Data Governance & AI About the Role We are seeking a Legal Operations Sr. Program Manager to support data governance and AI enablement by coordinating cross-functional execution, improving processes, and operationalizing responsible governance practices. This role partners with Legal, Compliance, Privacy, Security, IT, Product, and business teams to translate governance priorities into practical workflows, documentation, reporting, and change management. What Kind of Person Are We Looking For? We are looking for a collaborative, process-oriented problem solver who can bring structure to emerging data governance and AI initiatives. Strategic & Collaborative You build cross-functional partnerships, gather requirements, document decisions, and turn complex needs into actionable plans. Technology & Innovation Focused You are energized by data, AI, and emerging technologies and can support responsible adoption with practical governance practices. In a Typical Week, You Might Work On... Legal Operations Support for Data Governance & AI Enablement Supporting data governance and AI-related intake, review coordination, documentation, workflows, reporting, and program management. Partnering with cross-functional teams to clarify requirements, roles, process gaps, and operating procedures. Creating and maintaining governance artifacts, SOPs, decision logs, risk trackers, training materials, and reporting routines. Program Management & Cross-Functional Leadership Managing Legal Operations programs from discovery through implementation, adoption, monitoring, and continuous improvement. Coordinating governance and technology enablement initiatives to ensure alignment, visibility, and measurable outcomes. Minimum Requirements Professional Experience 4+ years in Legal Operations, Program Management, Compliance, Risk, Data Governance, AI Governance, Business Operations, Consulting, or a related field. Experience supporting governance, compliance, risk, process improvement, or technology implementation initiatives. Experience developing documentation, SOPs, controls, workflows, playbooks, decision logs, and oversight processes. Strong program management skills with the ability to manage priorities, stakeholders, and execution. Core Skills & Competencies Strong communication, facilitation, and stakeholder management skills. Ability to work effectively in fast-paced, ambiguous environments. Strong analytical and problem-solving skills with sound judgment across business, legal, compliance, and risk considerations. Ability to translate complex requirements into clear workflows, documentation, and governance materials. Preferred Qualifications Experience with legal operations, data governance, AI governance, privacy, security, compliance, or enterprise risk management. Familiarity with AI governance frameworks such as NIST AI RMF, ISO 42001, OECD AI Principles, or related programs. Experience with AI risk assessments, vendor assessments, control tracking, GRC platforms, or workflow automation tools. Certification in Project Management, Agile, Risk Management, Privacy, Compliance, AI Governance, or related disciplines. Why Join Us? This is an opportunity to help Legal Operations support responsible data governance and AI adoption through practical processes, stakeholder alignment, and sustainable execution. You will: Support high-impact Legal Operations initiatives for data governance and AI enablement. Help operationalize responsible AI practices, workflows, documentation, and risk coordination. Build scalable processes, playbooks, reporting routines, and workflow improvements. Work in a collaborative environment focused on responsible technology adoption.

Simplify and standardize legal workflows through process improvement and documentation while coordinating project milestones and implementing technology solutions. | 2-4 years experience in Legal Operations, Project Management, or Consulting with strong organizational and stakeholder communication skills. | About the Role We are seeking a Legal Operations Specialist/Project Manager to support legal process improvement, project coordination, workflow documentation, and stakeholder communications across key initiatives. The ideal candidate has 2–4 years of relevant experience, strong organization and communication skills, and a practical mindset for improving how legal work gets done. What Kind of Person Are We Looking For? We are looking for a collaborative, organized problem solver who can bring structure to complex work and help improve legal operations. Process & Improvement Oriented You identify opportunities to simplify and standardize legal workflows, document processes, and support practical improvements. Strategic & Collaborative You build strong partnerships, understand business needs, gather requirements, and help align stakeholders around shared goals. Program & Change Leader You coordinate project work, track milestones and action items, and support clear communications through implementation. In a Typical Week, You Might Work On... Process Improvement & Transformation Support initiatives that simplify, standardize, and improve legal workflows. Document operating procedures, workflow standards, and process improvements. Maintain guidance materials and workflow references for consistent execution. Program Management & Cross-Functional Leadership Coordinate project activities, timelines, milestones, and stakeholder communications. Partner with Legal and cross-functional teams to track action items, share updates, and keep work on schedule. Technology, Automation & Change Management Identify and support technology, AI, and automation solutions that improve productivity. Support change management through communications, training, and adoption planning. Minimum Requirements Professional Experience 2–4 years of experience in Legal Operations, Project Coordination, Program Management, Business Operations, Consulting, or a related field. Experience supporting process improvement, workflow documentation, operating procedure development, or implementation activities. Experience coordinating project activities, tracking milestones, managing action items, and preparing stakeholder communications. Ability to assist with workflow improvements, process mapping, standards documentation, and adoption support. Strong organizational skills with the ability to manage multiple priorities and support concurrent initiatives. Core Skills & Competencies Excellent interpersonal, communication, and facilitation skills with the ability to influence stakeholders across all levels of the organization. Proven ability to work effectively in fast-paced, evolving, and ambiguous environments. Strong analytical and problem-solving capabilities with a focus on measurable outcomes. Preferred Qualifications Experience supporting an in-house legal department or legal operations function. Experience with legal technology platforms, contract lifecycle management systems, workflow automation tools, or knowledge management solutions. Certification in Project Management, Agile, Lean, Six Sigma, or Design Thinking. Why Join Us? This is an opportunity to help shape the future of Legal operations by driving meaningful transformation through process improvement, technology innovation, and operational excellence. You will: Lead high-impact initiatives that improve how legal services are delivered. Help evaluate and implement AI and automation capabilities that drive measurable impact. Build scalable processes, operating models, and solutions that support organizational growth. Work in a collaborative environment where innovation, continuous improvement, and stakeholder partnership are highly valued.

Diagnose and repair complex hardware, software, and network issues while managing customer experience and collaborating across teams. | Associate degree or technical certification with 1+ year experience, or 3+ years hardware/software troubleshooting experience; healthcare experience and certifications preferred. | Job Title The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional. You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis. A suitable candidate is a passionate transformer who could multi-task and utilize both written & verbal communication skills to help our range of customers resolve their technical issues. You’re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations. Responsibilities  Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams  Research customer issues in a timely manner and follow up directly with customers on actions  Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers  Independently frame issues and translate them into actionable insights  Effectively complete several concurrent complex activities and execute on projects with minimal direction  Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise  Make decisions while understanding the trade-off between risk and speed  Articulate data-driven insights in a clear way that drives thoughtful business actions  Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer  Develop detailed knowledge about specific product lines and features  Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience  Attend customer conference calls and maintain ownership of complex issues while working towards resolution  Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Required Knowledge and Skills  Advanced understanding of computer operating systems, hardware, network, and application support  Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations  Experience communicating with cross-functional partners (both technical and non-technical audiences)  Strong problem-solving skills  Experience working autonomously and prioritizing work with minimal input  Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment  Passionate transformer for customer service and ownership of the customer experience including issue resolution  Able to self-manage and work independently in a fast-paced, continuously changing environment  Ability to document technical customer issues into notes that are consumable by other users  Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis  Intellectually curious and gravitates towards tools and resources that enrich you  5-10% Travel Basic Qualifications  Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. -or-  Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. Preferred Knowledge and Skills  Experience in the healthcare industry is preferred  Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications  Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment  Strong knowledge of SQL (advanced scripting, database back-up & restores)  Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support  Advanced experience and knowledge with remote desktop applications and help desk software  Proficient analytical and problem-solving skills of moderate complexity.  Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.

Diagnose and repair complex hardware, software, and network issues while managing customer experience and collaborating with internal teams. | Associate degree or technical certification with 1+ year experience, or 3+ years hardware/software troubleshooting experience; healthcare experience and certifications preferred. | Job Title The Technical Support Engineer will provide technical support to customers, internal technical support staff, and field support staff, focused on diagnosing, troubleshooting, and repairing Omnicell products. This position is responsible for troubleshooting issues in many areas such as mechanical, hardware and pneumatic failures, software issues, network analysis and user related questions. You deliver unique value by collaboratively solving customer problems, providing proactive support advice, and creating self-help tools to help reach more customers. Support incidents can range from various hardware and/or software issues with products, systems and interoperability issues. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. Your role is about providing both technical expertise and being an excellent communicator and service oriented professional. You’re interested by the way things operate and can figure out how technology works when things go wrong. You can multitask across systems and applications, analyze, isolate, and resolve a variety of technical issues and comfortably navigate a technical environment to solve for a better way. You will act as the voice of the customer leveraging the company value of relationships matter to be the care provider’s most trusted partner. The team provides support on a 24/7/365 basis. A suitable candidate is a passionate transformer who could multi-task and utilize both written & verbal communication skills to help our range of customers resolve their technical issues. You’re not only here to help fix technical issues, but also provide an outstanding customer experience. You stay focused on aligning the highest-level company priorities with effective day-to-day operations. Responsibilities     Own, troubleshoot and solve complex technical issues, using collaboration, problem solving practices and transparency within and across teams     Research customer issues in a timely manner and follow up directly with customers on actions     Collaborate with other Technical Support Engineers and Technical Support Advisors who may need assistance working on cases to help most quickly facilitate solutions for customers     Independently frame issues and translate them into actionable insights     Effectively complete several concurrent complex activities and execute on projects with minimal direction     Drive resolutions of technical issues in complex or high business impacting situations, while providing professional technical expertise     Make decisions while understanding the trade-off between risk and speed     Articulate data-driven insights in a clear way that drives thoughtful business actions     Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer     Develop detailed knowledge about specific product lines and features     Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience     Attend customer conference calls and maintain ownership of complex issues while working towards resolution     Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations Required Knowledge and Skills     Advanced understanding of computer operating systems, hardware, network, and application support     Strong interpersonal communication and customer service skills to work successfully with customers in high stress and/or ambiguous situations     Experience communicating with cross-functional partners (both technical and non-technical audiences)     Strong problem-solving skills     Experience working autonomously and prioritizing work with minimal input     Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment     Passionate transformer for customer service and ownership of the customer experience including issue resolution     Able to self-manage and work independently in a fast-paced, continuously changing environment     Ability to document technical customer issues into notes that are consumable by other users     Collaborate with other team members to resolve customer issues, complex problems or concerns on a timely and effective basis     Intellectually curious and gravitates towards tools and resources that enrich you     5-10% Travel Basic Qualifications     Associate degree or technical certification in Computer Science, Business, or related field and one year+ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. -or-     Minimum of 3 years’ experience in a customer support role working with computer hardware/software troubleshooting and/or automation equipment or related technologies. Preferred Knowledge and Skills     Experience in the healthcare industry is preferred     Certification in Microsoft (MCSA), ITIL Foundation, HDI Technical Support Professional or similar certifications     Advanced ability to troubleshoot hardware up to and including mechanical, electrical, and pneumatic equipment     Strong knowledge of SQL (advanced scripting, database back-up & restores)      Advanced understanding of computer systems, computer hardware, software, and networking troubleshooting and SaaS support     Advanced experience and knowledge with remote desktop applications and help desk software      Proficient analytical and problem-solving skills of moderate complexity.     Advanced interpersonal, communication, and presentation skills required to communicate with employees, vendors, and customers.

Lead SRE function by defining SLOs, incident command, observability, hands-on engineering, and coaching junior SREs. | Bachelor's degree with 7+ years software/platform engineering including 4 years SRE/DevOps and 2 years technical leadership, expertise in cloud, IaC, and regulated environments. | Site Reliability Engineer, Team Lead (Player‑Coach) Location: Preferred for candidates to be local to (U.S.) Austin, TX or Cranberry Woods, PA, but open to fully remote in mainland USA. Department: Global Cloud Operations  Reports to: Vice President, Global Cloud Operations Visa Sponsorship: Any form of Visa Sponsorship is not offered for this position. Must be US citizen or Permanent Resident.   Why Join Omnicell? At Omnicell, reliability isn’t abstract—it directly impacts how medications are dispensed and how patient care is delivered. As Omnicell evolves from on‑premise, hardware‑centric products to a cloud‑native, SaaS‑delivered platform that hospitals depend on 24/7, we are building a Global Cloud Operations organization from the ground up.   We are hiring our first Site Reliability Engineer, Team Lead to define what “good” looks like for reliability at Omnicell. This is a rare opportunity to architect an SRE practice end‑to‑end—setting standards, making foundational technology decisions, and operating hands‑on in production—while partnering directly with senior leadership. If you’re energized by building, owning outcomes, and working in a regulated healthcare environment where reliability truly matters, this role was created for you.   About This Opportunity: Omnicell is building a Global Cloud Operations organization from the ground up as our business shifts from on-premise, hardware-centric products to a cloud-native, SaaS-delivered platform that hospitals depend on 24/7. The Site Reliability Engineering function is the reliability engine of that organization, and this role is the first senior SRE hire — the person who will design the practice, set the standards, and then run the plays themselves until the team is large enough to delegate. This is not a role where reliability practices already exist and you tune them. It is a role where you define what good looks like for Omnicell: which services have SLOs and at what targets, how incidents are declared and commanded, what the on-call rotation feels like, which observability platform we standardize on, and how reliability investment is prioritized against feature velocity. You will make those calls in partnership with the VP of Global Cloud Operations and an Engineer III SRE you will coach and grow. The environment is hybrid. Some of our products are still hardware in hospitals communicating with cloud services; others are fully SaaS. Some customers access us over private circuits, others over the public internet. We operate in a regulated environment — HIPAA, SOC 2, and in some engagements FedRAMP — which means reliability, security, and auditability are not separable concerns. The person we hire will be comfortable with that complexity and will help the organization design for it rather than around it. This role also anchors Omnicell's forward investment in AI-driven operations. Over the course of the first year, the organization intends to incorporate AIOps and ML-assisted observability — anomaly detection, intelligent alert correlation, LLM-assisted runbook generation — into how we monitor and respond to our platform. You will be the technical owner of how that gets introduced, prioritized against foundational reliability work, and validated in a regulated environment.   What You’ll Do Purpose: Establish and operate Omnicell’s Site Reliability Engineering function, balancing hands‑on engineering with practice design, coaching, and cross‑functional leadership.   Primary Impact You will ensure Omnicell’s Tier‑1 cloud services are observable, resilient, and dependable—so hospitals, pharmacies, and clinicians can rely on our platform without interruption.   Reliability Practice & Operating Model * Define and publish SLIs, SLOs, and error budgets for the top 5–10 Tier‑1 customer‑facing services in partnership with Product and Engineering. * Design Omnicell’s incident command structure, including severity definitions, declaration criteria, war‑room protocols, stakeholder communications, and post‑incident review standards. * Establish and operationalize a sustainable on‑call model, including fair rotations, paging discipline, escalation paths, and coordination with managed service partners (IBM, HCL). * Partner with the VP to migrate the interim incident response RACI — currently held by matrixed individuals across IT, Engineering, Support, and Enterprise Security — into a durable SRE-owned model. * Select and stand up the primary observability platform, preferring extension of existing Omnicell contracts (DataDog, IBM/Instana, Prometheus/Grafana, OpenTelemetry, or other tooling already in use) over net-new procurement. Define the instrumentation standards all new services must meet. * Develop and track operational KPIs (e.g., MTTR, SLO attainment, change‑failure rate, incident recurrence, cost per workload) and present reliability insights and roadmaps in executive Cloud Ops reviews.   Hands‑On Engineering & Incident Leadership * Instrument Tier‑1 services directly—building dashboards, alerts, and runbooks yourself. * Participate in on‑call rotations and command Sev‑1 and Sev‑2 incidents, leading blameless postmortems and driving corrective actions to completion. * Contribute production code and infrastructure‑as‑code (Terraform preferred) to the platform. Oversee the design and evolution of the CI/CD pipelines - current stack is Codefresh, Teamcity,  Github Actions, and Octopus Deploy, and we are consolidating over time   * Administer and scale our Kubernetes platform, including secure and compliant cluster configurations. Working knowledge of Docker, Helm, and Service Mesh (Istio or Linkerd) expected. * Plan and execute chaos and failover exercises to validate real‑world resilience.   AI‑Driven Operations * Architect Omnicell’s AIOps strategy, evaluating ML‑based anomaly detection, alert correlation, automated root‑cause analysis, and LLM‑assisted runbooks. * Make disciplined build‑versus‑buy decisions and integrate AI tooling only where it delivers measurable reliability gains. * Ensure AI‑assisted operations meet auditability, explainability, and compliance requirements (HIPAA, SOC 2).   Coaching & Team Building * Serve as formal coach to an Engineer III SRE, pairing on incidents, reviewing designs proposals, and supporting growth toward senior levels. * Design the next 2–4 SRE hires, including role definitions, interview loops, and hiring decisions. * Represent SRE in architecture reviews, launch readiness assessments, and cross‑functional reliability discussions.   What Success looks like in the first six months Concrete outcomes this role will be evaluated against in the first half-year. These are drawn from the Cloud Ops 90-day plan and its extension into the following quarter. * Month 1: SLOs drafted for the top 5 Tier-1 services with Product sign-off. Severity rubric published. First live tabletop Sev-1 run against the interim RACI. * Month 2: Observability platform selection finalized. Instrumentation standard published. Engineer III SRE hired and onboarded. * Month 3: On-call rotation live. First real Sev-1 commanded under the new structure with a blameless postmortem completed and follow-ups tracked. * Month 4–6: Error budget policy in effect for the first 3 services. First incident review at executive level. Interview loop running for the next SRE hires. Initial AIOps evaluation and pilot scope defined.   Who You Are * Bachelor's degree in Computer Science, Engineering, or a related technical field OR equivalent experience * 7+ years of experience in software or platform engineering, with at least 4 of those in an SRE, DevOps, or platform reliability role. * At least 2 years of formal technical leadership, tech-lead, or staff-level experience with mentorship responsibilities.   Preferred Qualifications * Proven experience leading SRE, DevOps, or platform engineering teams in a cloud-native production environment — with demonstrated experience building a practice from zero or near-zero: you have set SLOs, defined incident command, and introduced error budget thinking to an organization that did not have it. * Deep hands-on expertise with at least one major public cloud (AWS, Azure, or GCP), including networking, IAM, and managed services. * Strong background in CI/CD pipeline design and management (familiarity with CodeFresh, GitHub Actions, Jenkins, TeamCity, or equivalent). * Experience implementing Infrastructure as Code using Terraform (preferred), Chef, Puppet, or similar tools. * Proficiency in Python or another object-oriented programming language for automation, tooling, and production services. * Experience administering and scaling Kubernetes clusters, including secure and compliant platform configurations. Working knowledge of Docker, Helm, and Service Mesh technologies (Istio, Linkerd). * Hands-on experience designing modern observability platforms using tools such as DataDog, Prometheus, Grafana, OpenTelemetry, Elasticsearch/Kibana, or equivalent — with an opinion about what a good telemetry stack looks like. * Familiarity with integrating AI/ML-based anomaly detection, alerting, or LLM-assisted triage pipelines — or strong conviction about where AIOps should and should not be applied in a regulated environment. * Real incident command experience for customer-impacting Sev-1 events, with blameless postmortem practice and documented follow-up discipline. * Ability to coach and mentor, with direct evidence of growing junior and mid-level engineers. You will eventually have 1 direct report. * Comfort operating in a regulated environment where reliability and compliance (HIPAA, SOC 2) are inseparable.   How You’ll Elevate at Omnicell At Omnicell, success is defined by both outcomes and behaviors. In this role, you will: * Collaborate: Partner deeply with Product, Platform Engineering, Support, Security, and managed service providers to align reliability with business priorities. * Inspire: Lead by example during high‑stakes incidents and influence teams toward a culture of ownership, learning, and resilience. * Develop: Invest in the growth of your SRE peers through coaching, pairing, and thoughtful technical leadership. * Execute: Set clear priorities, make informed trade‑offs, and deliver durable reliability improvements. * Impact: Shape how Omnicell operates for years to come by defining the standards, tools, and practices of our SRE function.   Leadership Imperatives (Player‑Coach Role) This role will eventually have one less senior Site Reliability Engineer reporting to you, you are expected to demonstrate Omnicell’s leadership expectations by: * Modeling a growth mindset and continuous learning. * Acting as a talent activator through formal coaching and mentorship. * Being an impact maker who connects reliability investment to business and patient outcomes. * Serving as a change champion as Omnicell transitions to cloud‑first operations.   #LI-MG2 Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  * As Passionate Transformers, we find a better way to innovate relentlessly.  * Being Mission Driven, we consistently deliver on our promises.  * Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.  * Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. * Intellectually Curious, eager to think deeper to learn and improve. * In Doing the Right Thing, we lead by example in ALL we do.  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com [Recruiting@omnicell.com].  At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

Lead organizational development initiatives focused on learning strategy, leadership development, and employee growth using AI-enabled tools. | Requires 4-6 years in learning strategy or organizational development, strong consulting skills, and experience with digital learning technologies. | Why Join Omnicell? At Omnicell, we are transforming the future of healthcare through innovation, intelligence, and human-centered solutions. As the Organizational Development Manager, you will play a pivotal role in shaping how our employees grow, lead, and thrive. This is a unique opportunity to sit at the center of excellence (COE), partnering closely with HR People Strategists and business leaders to translate enterprise priorities into powerful, scalable learning experiences. You’ll leverage cutting-edge, AI-enabled tools and modern learning strategies to build leadership capability, accelerate employee growth, and drive measurable business outcomes. If you are passionate about blending data, technology, and human insight to unlock organizational potential—this role is for you. What You’ll Do As an Organizational Development Manager, you will: Drive Strategic Alignment & Consultation • Partner with HR People Strategists and business leaders to diagnose capability gaps and co-create targeted, high-impact development strategies. • Act as a trusted advisor, translating enterprise priorities into scalable learning solutions that improve performance and effectiveness. • Evaluate and prioritize learning investments based on business impact, workforce needs, and strategic objectives. • Build strong stakeholder relationships and drive alignment, adoption, and continuous feedback loops. Lead Learning Strategy & AI-Enabled Experience Design • Own and evolve the enterprise employee development roadmap, including competency-based learning, leadership development, and career growth experiences. • Design and deliver modern, AI-enabled learning journeys that provide personalized, accessible, and just-in-time development opportunities. • Leverage tools such as learning platforms, copilots, and adaptive learning technologies to enhance scalability and engagement. • Apply best-in-class instructional design principles to create meaningful experiences that drive behavior change and performance outcomes. • Develop programs that support leader transitions, strengthen leadership capability, and establish consistent leadership standards. • Integrate coaching, feedback mechanisms, and AI-supported development tools to accelerate growth and effectiveness. Execute Program & Portfolio Management • Lead end-to-end delivery of organizational development initiatives—from strategy through execution and sustainment. • Develop clear project plans, timelines, and communications to ensure high-quality, on-time delivery. • Translate COE strategies into business-relevant implementation plans that drive adoption at scale. • Manage vendors and external partners to deliver high-impact learning solutions. • Define success metrics and evaluate effectiveness through data, feedback, and business outcomes. • Use analytics and AI-driven insights to continuously improve experiences and demonstrate ROI. Who You Are Minimum Qualifications • 4–6 years of experience in learning strategy, program management, or organizational development • 4–6 years of experience measuring learning effectiveness and business impact • Proven ability to design and deliver virtual, hybrid, and digitally enabled learning solutions • Strong consulting and diagnostic skills with the ability to translate strategy into actionable solutions • Experience leveraging digital and AI-enabled learning technologies to enhance employee development • Demonstrated ability to manage and scale programs across a complex, matrixed organization Preferred Qualifications • Bachelor’s degree in HR, Organizational Development, Business, Communications, or related field (or equivalent experience) • Experience working within a Center of Excellence (COE) model supporting enterprise talent strategies • Certifications in change management (Prosci, Kotter), leadership assessments (e.g., Hogan), or coaching • Strong facilitation, stakeholder engagement, and communication skills • Experience designing personalized, learner-centric development journeys How You’ll Elevate at Omnicell At Omnicell, success is defined not just by outcomes—but by how you achieve them. In this role, you will: • Collaborate – Partner across HR and the business to co-create impactful learning strategies that address enterprise capability needs. • Inspire(Storytelling & Vision)– Influence leaders and employees through innovative, engaging development experiences that strengthen culture and performance. • Develop – Champion continuous learning by embedding modern, AI-enabled development tools and fostering growth mindsets across the organization. • Execute – Deliver high-quality programs with clear metrics, ensuring measurable outcomes and sustained impact. • Impact – Drive innovation in learning and organizational effectiveness, aligning development strategies directly to business success. Work Conditions • Fully remote role • Up to 10% travel Additional Requirements • Legally authorized to work in the United States without Omnicell sponsorship now or in the future • Ability to pass background and employment verification checks • Able to work from assigned location without housing or relocation assistance EEO, Privacy, and Adaptability Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/ Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward. About Us At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we’ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients’ lives. We build outcomes-driven technology—from robotics to intelligent software—that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible. But what sets us apart isn’t just the work we do, it’s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You’ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters. Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you’re just getting started or ready to grow in new directions, we’ll meet you where you are, with support, flexibility, and opportunity that matches your ambition. If you’re driven by purpose and ready to shape what’s next in healthcare, there’s a place for you at Omnicell.

Conduct outbound prospecting, support sales cycle activities, and participate in training to develop sales skills. | Bachelor's degree and experience in sales or corporate environments with lead generation or cold calling. | Sales Associate – Omnicell Sales Development Program Location: Remote in the USA Department: Sales Development Reports To: Manager, Sales Development Travel: ~20%+ * * * Why Join Omnicell? At Omnicell, you’ll help shape the future of healthcare automation and medication management. As a Sales Associate in our multi‑phase Sales Development Program, you’ll gain hands‑on exposure to the full sales lifecycle, develop deep knowledge of hospital operations, and build the foundation for a long‑term, high‑impact career in healthcare technology sales. You’ll work alongside experienced Sales Consultants, Clinical Pharmacists, Nurse Consultants, Marketing, and Field Sales teams—earning the skills, insights, and confidence to move into future Sales Development or Field Sales roles. * * * What You’ll Do You will complete a structured training and development pathway that blends classroom learning, hands‑on field experience, and real customer interaction. Your responsibilities span five critical areas (20% each): Field Sales Development * Observe and support the full sales cycle, from opportunity identification to close. * Participate in on‑site workflow assessments and meetings to understand how hospitals operate and make purchasing decisions. * Support field sales with business planning, quoting, and contracting activities. Lead Generation & Call Campaigns * Conduct outbound prospecting to Directors and C‑Suite leaders using a consultative approach. * Leverage call guides to conduct discovery conversations and qualify prospects for Omnicell solutions. * Manage your quota and pipeline with disciplined follow‑up and CRM accuracy. Product Demonstrations & Trade Shows * Lead high‑impact product demonstrations at regional events and national trade shows. * Support Field Marketing initiatives and represent Omnicell solutions with confidence and clarity. * Assist with Customer Briefing Tours by showcasing product value and capabilities. Direct Selling & New Business Development * Research, prepare, and deliver customer‑focused presentations tailored to stakeholder needs. * Build strong customer relationships through face‑to‑face engagement and strategic conversations. * Partner with field sales to advance key opportunities and strengthen account strategies. Contracting, Pricing & Sales Operations Support * Provide pricing, proposal, and contract support to field sales teams. * Develop fluency with internal Finance, Legal, and Operations processes. * Participate in implementation activities to learn Omnicell’s Implementation & Product Optimization Methodology. * * * Who You Are You thrive in fast‑paced, customer‑facing environments and are motivated to grow into a high‑performing sales professional. Required Qualifications * Bachelor’s degree. * Work experience, internship, part‑time role, or academic project completed within a corporate environment. Preferred Qualifications * Bachelor’s degree in Business, Marketing, Finance, Accounting, Economics, or Communications. * Experience in sales, business environments, or corporate settings. * Lead generation, cold calling, or campaign development experience. * Strong problem‑solving and prioritization skills. * Effective communication, interpersonal, and presentation capabilities. * Demonstrated leadership traits and a strong drive to achieve. * Collaborative, team‑oriented mindset. * Proficiency in Microsoft Word, Excel, and PowerPoint. * * * * How You’ll Elevate at Omnicell Omnicell’s Elevate Behaviors are deeply embedded into this role. As a Sales Associate, you will: * Build Trust: Deliver accurate information, follow through on commitments, and cultivate strong customer rapport from your first interaction. * Lead by Example: Approach challenges with curiosity, professionalism, and ownership—modeling behaviors expected across Sales teams. * Be Bold: Share new ideas, ask thoughtful questions, and confidently engage with senior hospital leadership. * Customer Inspired: Tailor conversations, demos, and proposals to the specific workflow, pain points, and goals of each healthcare organization. * Better Together: Collaborate closely with Marketing, Clinical teams, Sales Consultants, and peers to deliver a seamless customer experience. * * * Working Conditions * Environment: Remote in the USA * Travel: Approximately 20% or more * Physical Requirements: Sitting, standing, walking, keyboard use Salary Information: Base Pay: 55K on an hourly basis with a 20K bonus variable. 75K On target earnings.

Lead design and development of sales training solutions collaborating cross-functionally to improve sales performance and customer success. | Bachelor's degree, 6+ years instructional design experience, expertise in adult learning and course development models, proficiency with training tools, and sales training content experience. | Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. Our guiding principles inform everything we do: • As Passionate Transformers , we find a better way to innovate relentlessly. • Being Mission Driven, we consistently deliver on our promises. • Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. • Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. • Intellectually Curious, eager to think deeper to learn and improve. • In Doing the Right Thing , we lead by example in ALL we do. We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Why Join Omnicell? We are looking for a Senior Instructional Designer to join our Sales Enablement team, where you’ll collaborate with subject matter experts, trainers, and cross-functional partners across Sales, Product, and Operations. This is an opportunity to lead the design of impactful learning solutions that drive sales performance and customer success, while contributing to transformational projects that elevate Omnicell’s training standards and innovation. What You’ll Do (Key Responsibilities) As a Senior Instructional Designer, you will: • Be a collaborative partner and leader of cross-functional teams designing learning solutions to enable sales and drive growth. • Support Omnicell business objectives by collaborating with trainers, technical writers, subject matter experts, operations staff, and customers to plan, develop, organize, write, and design training tools for Omnicell products. • Serve as team lead for development projects, managing project timelines, deliverables and capacity. Teams will be cross-functional and multi-level. • Develop training materials to support on-ground and online training that includes all phases of the ADDIE model while also applying industry best practices and Omnicell standards. • Perform needs and learner analyses and propose course of action plans for stakeholders. • Evaluate outcomes of learning content and develop plans of change. • Provide guidance, coaching, editing and expertise to collaborators in areas of e-learning, instructor-led, audio/visual, graphic and learning activity design. • Have a strong understanding of adult learning principles and how to design learning experiences that drive change and support business objectives. • All content developed will adhere to Omnicell quality assurance standards, legal-review processes, and appropriate accessibility standards. Regularly coach and mentor colleague instructional designers as well as other learning professionals. • Who You Are (Qualifications & Skills) Minimum Qualifications • •Bachelor's degree in instructional design, education, multimedia, or other instructional fields of study • •6+ years of curriculum and training program design experience • •Experience in instructional design and adult learning theories and best practices; application of the ADDIE or SAM course development model to create learning solutions for customers and/ or employees • •Experience with training facilitation best practices; training program development tools such as Storyline, Articulate, etc. • •Experience designing and implementing training content for sales applications, such as new employee orientation, soft skills, sales methodology, etc… Preferred Qualifications • Master’s degree in a related field • Experience with tools like Photoshop, FrameMaker, InDesign, Illustrator, Audition, Captivate, and Camtasia • Background in corporate sales enablement or healthcare/medical device industries • Experience integrating AI tools into learning content design Proven success designing training for both technical and soft skills content • How You’ll Elevate at Omnicell (Integrating Elevate Behaviors) At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Senior Instructional Designer, you will: • Collaborate – Build strong networks, share knowledge, and foster partnerships that drive results. • Inspire – Influence, engage, and motivate those around you to create a high-performing, inclusive culture. • Develop – Embrace continuous learning and actively support the growth of yourself and others. • Execute – Set clear priorities, take ownership of outcomes, and deliver on commitments. • Impact – Drive innovation, challenge the status quo, and align business goals with customer success. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com . At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.