Ometria

Lead onboarding and technical integration for complex enterprise retail clients managing senior stakeholders and refining professional services. | 7+ years technical project management in enterprise SaaS with complex integrations and senior stakeholder management. | Role: Principal Client Onboarding & Implementation Manager Location: Remote (US). Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers plan and launch their most profitable campaigns and create personalised experiences across email, mobile, on-site, social, direct mail and more. We're trusted by some of the fastest-growing retail brands in the world, including Brooklinen, Davines, Steve Madden and Sephora. We have over 120 Ometrians across North America and Europe, and have raised $75m from investors including Infravia Capital Partners, Octopus Ventures and Summit Action. The role Reporting to the VP of Professional Services, you'll be the most senior post-sales technical delivery resource in North America, owning the end-to-end onboarding and integration of our largest and most complex enterprise clients. These are multi-market retailers with bespoke integration requirements, multiple internal stakeholders and high expectations. You'll take full ownership of project delivery — from scoping and planning through to go-live and beyond — while working closely with our North American CS, Sales and Solutions Architecture teams and partnering with the wider Professional Services team in EMEA. This is a role for someone who is as comfortable in a room with a CTO as they are in the weeds of a complex data integration. You'll set the standard for enterprise delivery in the US and play a meaningful part in how we build and refine our PS practice as the business grows. What you'll be doing Own enterprise project delivery end to end Lead onboarding and integration projects for our most complex North American enterprise accounts, managing all internal and external stakeholders to agreed timelines and deliverables Create and maintain detailed project plans that account for the complexity of multi-market, multi-stakeholder environments Proactively identify and manage risks throughout the project lifecycle, escalating where needed and resolving blockers before they become client issues Ensure every integration solves the client's agreed use cases and that all custom-built work is fully documented with clear alerting and maintenance in place Drive stakeholder alignment and client confidence Build and maintain strong relationships with both technical stakeholders (CTOs, Directors of Digital, tech agencies) and commercial stakeholders (CMOs, Marketing Directors) at enterprise level Lead client meetings with clear agendas, structured talk tracks and timely follow-up Set and manage expectations clearly throughout — on timelines, deliverables and communication cadences Provide regular, accurate visibility on project status and client sentiment to the VP of Professional Services and the wider CS and Sales leadership Collaborate across North America and EMEA Act as the primary PS contact for the North American CS, Sales and Solutions Architecture teams, providing technical project expertise and joining client conversations when needed Work closely with the EMEA Professional Services team, contributing to shared processes, documentation and knowledge Feed client and delivery insights back into the product and engineering teams to help shape how we develop and improve the platform Raise the bar on PS practice Take ownership of reviewing and improving delivery processes, documenting changes and measuring their impact Contribute to how we onboard, train and develop the wider PS team Share your experience and approach generously. Collaborate with Product to ensure we deliver best-in-class integrations, channelling feedback from the field into roadmap decisions About you 7+ years of technical project management experience in an enterprise SaaS organisation, with a track record of delivering complex integrations for large, multi-stakeholder clients — ideally in retail, ecommerce or MarTech Technical depth — you have a strong working knowledge of APIs, data feeds and system integrations, and can hold your own with technical stakeholders. You can debug, document and communicate technical requirements clearly without losing the client Stakeholder gravitas — you're credible and comfortable with senior commercial and technical stakeholders alike. You know how to hold a constructive conversation when priorities conflict and how to drive urgency without damaging relationships Project management rigour — your plans are detailed, your risk logs are accurate and your clients always know where things stand. You don't let things drift Retail and ecommerce fluency — you understand how retailers are structured, how their tech stacks work and what they ultimately care about. You can translate platform capabilities into commercial outcomes Organised and accountable — you manage a complex portfolio without dropping balls. Your documentation is thorough, your stakeholders are informed and your delivery record speaks for itself A collaborator who operates independently — you're part of a global team but you're the only PS person in your region. You know when to reach out and when to get on with it Unlimited paid time off Health Insurance Dental Vision Mental Health Support

You will manage technical projects across a portfolio of VIP customers, ensuring maximum client satisfaction and facilitating smooth project delivery. Your role will involve nurturing C-Suite technical client relationships to drive CRM revenue growth. | A minimum of 5 years of technical account management experience in an enterprise software organization is required. Strong communication and relationship-building skills are essential, along with data literacy and technical understanding. | We are in search of an Enterprise Customer Solutions Manager to join our Customer team of strategic retail marketing experts dedicated to empowering our clients to leverage Ometria's Customer Data and Experience Platform for delivering exceptional customer experiences. You will hold a pivotal role in driving value and success for your clients, reporting directly to the Vice President of Customer Success. Your responsibilities will encompass managing technical projects across a portfolio of our VIP customers. Your primary objective will revolve around nurturing C-Suite technical client relationships, ensuring maximum client satisfaction, and facilitating smooth technical project delivery to drive CRM revenue growth for some of the North America's most innovative retail businesses. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. Key Outcomes: Deliver Customer Retention : You will champion customer retention by proactively identifying and resolving technical challenges that could lead to negative sentiment, ensuring seamless project delivery, mitigating sentiment risks, advocating for clients, and communicating updates on technical integration wins and obstacles. Scope and deliver success technical projects :You'll maximize customer value with Ometria by efficiently addressing needs by scoping and delivering solutions, peer validation, demonstrating platform expertise and tailored communication throughout. Build and maintain client champions : You will strengthen client relationships, align aspirations, enhance visibility, and maintain trust through consistent delivery resulting in positive sentiment. Key Responsibilities: Data audits: Proactively drive integration and data accuracy success by providing comprehensive integration and data audits to clients, presenting opportunities to improve their tech stack and integrations with Ometria. Preemptive remediation : Proactively pre-empt customer escalations and challenges by recognizing signals in sentiment risk and flagging customer challenges to Customer Success for remediation. Assist CS: Work collaboratively with Customer teams by providing insight and support when they have technical questions and readily joining other teams in speaking to their clients when needed. Competencies and Experience: Minimum 5 years of technical account management experience in an enterprise software organization, preferably in the Retail and Ecommerce space. Exceptional Communication skills, adept at confidently presenting robust and thoughtful solutions to clients, and communicating effectively with diverse stakeholders, including C-Suite executives. Strong Client Management and Relationship-building skills, with a proven track record of delivering first-class customer service and exceeding client expectations. Data Literacy, comfortable working with and interpreting data sets to derive insights and build compelling narratives. Technical Understanding and Communication Proficiency, with the ability to adapt communication to stakeholders and a solid understanding of technical aspects relevant to Ometria's partnerships. Meticulous Prioritization and Self-Management skills, thriving in fast-paced environments and effectively managing multiple tasks under pressure while contributing collaboratively to ideas and initiatives. The salary range for this role is $150,000 to $250,000. The final pay offered may vary based on several factors, such as job-specific knowledge, skills, and experience. Unlimited paid time off Health Insurance Dental Vision Mental Health Support