OIA GLOBAL

Lead and manage daily fulfillment center operations ensuring efficiency, accuracy, and safety while driving performance and continuous improvement. | Requires 3+ years in fulfillment or warehouse operations management with strong leadership, WMS experience, and ability to manage KPIs and SLAs. | OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately owned by LDI Ltd. Summary: The Operations Manager is responsible for overseeing day-to-day fulfillment center operations, ensuring safe, efficient, and accurate execution across picking, packing, shipping, returns, and inventory control. This role leads frontline supervisors and associates, drives performance against SLAs and KPIs, and partners closely with leadership to scale operations in a high-volume, deadline-driven environment. Supervisory Responsibilities: • Lead and managing supervisors and warehouse associates • Oversee hiring, onboarding, scheduling, and training activities • Conduct performance evaluations and manage disciplinary actions • Foster a culture of accountability, safety, and continuous improvement Duties and Responsibilities: Operations & Performance Management • Manage daily fulfillment operations including picking, packing, shipping, returns, and inventory movements • Ensure all customer orders are processed accurately and within SLA timelines • Develop and manage labor plans aligned with volume and productivity targets • Monitor and report key performance indicators (KPIs) such as productivity, accuracy, throughput, and cost per order Leadership & People Management • Lead, coach, and develop supervisors and associates • Drive performance management processes and accountability standards • Support staffing needs, including recruiting and workforce planning Process Improvement & Systems • Identify operational bottlenecks and implement continuous improvement initiatives • Support and optimize warehouse management systems (WMS) and related platforms • Lead onboarding of new clients and manage operational ramp-up activities Safety, Quality & Compliance • Enforce safety standards, including OSHA compliance • Conduct audits and ensure adherence to quality and operational standards Cross-Functional Collaboration • Serve as the escalation point for operational and client-related issues • Communicate performance metrics, risks, and opportunities to leadership Required Skills and Abilities: • Strong leadership and team management capabilities • Excellent problem-solving and decision-making skills • Ability to operate effectively in a fast-paced, high-volume environment • Strong communication and interpersonal skills • Proficiency in Microsoft Excel and data analysis • Ability to manage multiple priorities and deadlines Education and Experience: • 3+ years of experience in fulfillment, warehouse, or 3PL operations management • Proven leadership experience in high-volume environments • Strong understanding of pick, pack, and ship workflows • Experience working with WMS or browser-based warehouse systems Preferred: • E-commerce or multi-client 3PL experience • Experience with lean methodologies or continuous improvement initiatives • Familiarity with managing client SLAs and service performance metrics Physical Requirements: • Ability to stand and walk for extended periods • Ability to lift 50 lbs. as needed • Capability to work in a fast-paced, physically active warehouse environment • Flexibility to work shifts based on business needs (planned shift: 10:00 AM – 6:00 PM, subject to change) OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.

Analyze parcel shipping data to optimize costs and carrier performance and support customer and operational teams. | Requires 3+ years in business analysis or supply chain with strong Excel and communication skills. | OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately owned by LDI Ltd. Summary: The Business Analyst plays a critical role in optimizing parcel shipping costs, carrier service performance, and overall customer experience within a high-volume logistics environment. This role combines advanced data analysis with carrier strategy, solution implementation, and customer-facing communication. The ideal candidate is highly analytical and confident, with the ability to translate complex data into clear, actionable business insights. Leadership Responsibilities: • This position does not have direct supervisory responsibilities • May provide guidance and subject matter expertise to cross-functional teams Duties and Responsibilities: Data Analysis & Modeling • Build and maintain advanced Excel models analyzing parcel rates, zones, dimensional (DIM) rules, surcharges, and landed costs • Perform savings analysis, scenario modeling, and contract impact assessments • Analyze large datasets from shipping systems, carrier invoices, and client data • Develop dashboards and reports using pivot tables, Power Query, and advanced formulas Carrier Performance Monitoring & Reporting • Monitor carrier performance including transit times, on-time delivery, exceptions, claims, and billing accuracy • Track compliance against SLAs and contractual commitments • Identify trends, root causes, and improvement opportunities • Prepare and lead performance review meetings with customers and carriers Parcel Carrier Strategy & Negotiation • Support and participate in negotiations with parcel carriers • Evaluate pricing structures, surcharges, and operational alignment • Assist with RFP analysis and carrier selection processes • Validate savings and performance improvements post-implementation Solution Implementation & Optimization • Lead or support onboarding of new parcel carrier solutions • Coordinate with Operations, IT, and carriers during implementation • Validate system configurations such as rating logic, zone mapping, and service rules • Identify and drive continuous improvement opportunities Customer-Facing Engagement • Participate in customer meetings, including MBRs and QBRs • Translate complex data into clear business insights and recommendations • Support sales and account teams with data-driven strategies • Build strong relationships through effective communication Cross-Functional Collaboration • Partner with Operations, Finance, Sales, and Account Management teams • Serve as a subject matter expert on parcel cost drivers and carrier behavior • Support strategic and operational decision-making through data analysis Required Skills and Abilities: • Advanced Excel skills (pivot tables, Power Query, complex formulas; VBA a plus) • Strong analytical and problem-solving abilities • Excellent communication and presentation skills • Ability to explain complex data to both technical and non-technical audiences • Strong organizational skills and attention to detail • Ability to work in a fast-paced, customer-facing environment Education and Experience: • 3+ years of experience in business analysis, logistics, or supply chain roles Preferred: • Experience working with parcel carriers and contract analysis • Knowledge of zones, dimensional weight (DIM), and surcharge structures • Experience monitoring carrier SLA performance • Familiarity with WMS or shipping platforms • Background in e-commerce, 3PL, or parcel consulting Physical Requirements: • Ability to sit and work on a computer for extended periods • Occasional movement within office or warehouse environment as needed • Ability to travel occasionally for customer or carrier meetings (if required) OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.