OIA Global

Manage and develop key accounts in the retail and lifestyle sectors, driving growth and customer satisfaction. | Experience in creating solutions for customers, managing key accounts, and working collaboratively, preferably in retail, lifestyle, or fashion industries. | OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd. Summary: Regional Account Manager, Retail & Lifestyle Vertical Markets Americas Managing and developing assigned Account(s) in the Vertical Market as the regional lead role for the accounts in accordance with OIA Global’s strategic targets. The individual furthermore propels new customer relationships into true long-term partnership with focus on cross-selling and integrated solutions. In addition to that the Regional Account Manager is accountable to ensuring sufficient growth of new logos and business retention of the respective account portfolio. Duties and Responsibilities: Strategy and Business Development • Representing OIA Global as its primary point of liaison with the Key Account and serving as customer’s regional point of contact on all business-related matters • Customer relationship management on all regional management levels including regular meetings with customer’s management. • Ensuring profitable business growth as well as business retention. The Regional Account Manager is accountable for the agreed customer related overall growth rate. • Aligning with regional product and segment heads on business opportunities and ensuring appropriate business support • Conclude and report the annual planning and growth of business in the region with the accounts. Furthermore, ensure that it aligns with the Global Account Planning where relevant. • Ensure the customer’s development strategy is aligned with the OIA Global capabilities as well as the Global Account strategy and that it translates into a long-term regional customer development plan. • Identify and develop new and additional business opportunities for growth in revenue and gross profit for the assigned account portfolio in alignment with the Global account priorities. • Support and lead the onboarding process for new customer in the portfolio. • Respond to complex and sensitive logistical issues and questions; create innovative and profitable solutions. • Prepare responses for customer RFP’s/RFQ’s and deliver within the customer specified timeline. • Prepare presentations that support OIA’s solutions to the customer. • Regularly review account credit statements and DSO. Customer Insights & Industry Leadership • Gathering vertical intelligence and building Vertical insights. • Identify customer / vertical-specific needs from frontline and client-engagements. • Identification and formulation of future customer needs incl. setting priorities. Sales Leadership & Engagement • Engage in selling by leading sales teams in customer meetings. • Act as customer advisor and expand share of wallet through additional products and solutions with mutual upside. • Support the Regional Accounts community effectively within OIA Global. Required Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proven ability to communicate with customers effectively. • Fluency in English both oral and written. • Ability to work effectively, independently, cross-functionally, and in a team environment. Education and Experience: • Experience creating solutions for both new and existing customers. • Demonstrate the ability to work collaboratively in a team, while also having the drive to generate new business and propose innovative solutions. • Preferred experience managing key accounts in the Retail, Lifestyle, and Fashion industries. • Strong qualitative, analytical, and critical thinking skills with demonstrated use of analysis and metrics to drive continuous improvement and decision making. Experience building reports with Power BI and Excel a plus. • A four-year accredited bachelor's degree is required; an M.B.A. or relevant advanced degree is preferred. Physical Requirements: • The employee must occasionally lift and/or move up to 30 pounds, particularly luggage while traveling. • A minimum of 25% travel within the region is required. • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits. FLSA Status: Exempt