Office Depot

Drive growth and retention in hospitality by acquiring new customers and expanding OS&E market share through travel and relationship management. | Minimum 4 years outside sales including 1 year hospitality OS&E, bachelor's degree, CRM proficiency, and valid driver's license. | The Sr. Account Manager, Hospitality is responsible for driving growth and retention within the hospitality sector, with a focus on acquiring new customers and expanding our presence in the Operating Supplies & Equipment (OS&E) market.This role is centered on building relationships with hospitality clients, introducing them to our complete product portfolio, and increasing share of wallet through cross-selling and upselling. The associate will travel within their assigned territory to prospect, sell, and service hospitality accounts, ensuring customer satisfaction and long-term partnership. Travel to customers is anticipated to be a minimum of 60% time. Collaboration with product specialists and internal teams is essential to maximize category penetration and deliver tailored solutions to hospitality clients. The role also includes executing pricing strategies based on customer profiles and maintaining accurate customer data in the ODP CRM. Thought leadership in developing hospitality-focused selling strategies, training coworkers, and implementing sales initiatives is expected. This position requires regular travel within the assigned territory to meet with hospitality customers and drive business growth.   Primary Responsibilities: * New Customer Acquisition & Account Growth: * Proactively prospect and acquire new hospitality customers within the assigned territory, with a strong emphasis on the OS&E market. This includes "knocking on doors," networking, and building a customer base from the ground up. * Introduce and sell a broad range of OS&E products and solutions; identify opportunities for add-ons and expanded service offerings. * Collaborate with specialists to support greater category penetration. * Travel regularly within the assigned territory to meet with prospective customers and make sales with little or no supervision. * Existing Account Penetration & Revenue Growth: * Grow share of wallet with existing hospitality accounts by selling additional OS&E products, expanding into new categories, and deepening relationships with current customers. * Understand each property's unique needs and present tailored solutions to increase spend and loyalty. * Travel to meet with customers, conduct business reviews, and identify new growth opportunities. * Servicing Existing Revenue: * Service and retain revenue from current hospitality customers. * Manage bids, quotes, and proposals in coordination with customers and ODP operational support teams. * Ensure customer satisfaction by coordinating with customer service and sales support as needed, and execute pricing strategies and tactics that align with customer profiles and business requirements. * Travel regularly to customer sites to maintain and grow these relationships. * Data Integrity & Sales Initiatives: * Take responsibility and ownership for data integrity and accuracy of work products; demonstrate creativity in business planning and implementing hospitality-focused sales initiatives. * Maintain customer information and customer interaction history in ODP CRM. * Thought Leadership & Collaboration: * Act as a thought leader in developing hospitality selling strategies and training co-workers. * Share best practices and insights to help the team succeed in the hospitality and OS&E market. * Adhere to all company policies, procedures, and ethical standards. • Perform other duties as assigned.   Education and Experience: * Level of Formal Education: Bachelor's degree or equivalent experience * Area of Study: Business, Hospitality Management, Marketing, or a related field (or equivalent experience) * Minimum Years of Experience: 4 * Type of Experience:        * At least 4 years outside sales experience with at least 1 year of hospitality OS&E experience. * Demonstrated success in B2B field sales to large enterprise accounts within the hospitality industry (e.g., hotels, resorts, property management companies, or hospitality suppliers). * Track record of new customer acquisition and account growth. * Strong hunter mentality with a focus on acquiring new hospitality customers, as well as negotiating new, renewed, or amended contracts with existing hospitality clients. * Exceptional presentation skills, with the ability to develop and deliver customer-centric proposals that highlight the features and benefits of OS&E products and solutions tailored to hospitality clients. * Experience conducting complex, mutually beneficial contract negotiations and strategic conversations with key decision makers in the hospitality sector. * Special Certifications: Must possess a valid driver’s license and maintain a safe driving record. * Technical Competencies & Information Systems:              * Proficient in the Microsoft suite of tools * Proficient in maintaining and updating customer information in CRM systems, ensuring data integrity for hospitality accounts, experience with Salesforce preferred.  * Skills & Abilities: * Ability to efficiently manage multiple priorities and work effectively within required deadlines in a fast-paced hospitality sales environment. * Demonstrated ability to quickly learn and apply new information, products, and processes, and to collaborate effectively within a team-oriented hospitality sales environment. * Aptitude to learn the full suite of OS&E products and solutions, as well as the ODP sales methodology. * Ability to manage and foster change within hospitality accounts and adapt to evolving customer needs and market trends. * Willingness and ability to regularly travel within the assigned territory to meet with hospitality customers and prospects. * Additional Language Skills: Spanish proficiency is a plus. * Personal Attributes & Other/Preferred: Open to feedback and coaching, while demonstrating initiative and an entrepreneurial approach to growing the hospitality business.   About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.   Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.   Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.     Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.   Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.   We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.      Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.    How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.

Design, build, and maintain identity, access, and endpoint security solutions while mentoring junior team members and ensuring compliance with security best practices. | Bachelor's degree and at least 6 years of experience in identity, access management, enterprise IT infrastructure, proficiency with security tools, and strong leadership and communication skills. | This role is 4 days onsite (Monday - Thursday) at one of the below locations: * Austin, TX 78729 * Boca Raton, FL 33496   Overview: As a Lead Security Engineer, you are an integral team member of our Information Security Engineering team, helping protect how our workforce, customers, and business partners access our environment. The role of Lead Security Engineer is to design, build, and maintain the identity, access, and endpoint security solutions that protect the organization while enabling the business. Working closely with fellow team members, including other Security Engineers, Network, Infrastructure, and Application teams, this role translates security requirements into technical solutions and helps guide the broader organization on security best practices. This role also mentors and teaches junior Security Engineers. The Lead Security Engineer works across the organization to ensure that systems, identities, and endpoints remain secure. This role provides guidance and oversight on identity and access management, privileged access, conditional access and multi-factor authentication, and endpoint detection and response for multiple enterprise applications. This role is a thought leader for the Information Security Engineering team, especially in areas such as identity governance and endpoint security, to deliver secure, reliable solutions in a cost-effective manner. You'll partner with Security, Network, Infrastructure, and Application teams to translate security requirements into technical solutions and guide best practices across the organization.   Primary Responsibilities: * Work closely with multiple departments in the organization, focusing on company-wide initiatives as well as being the SME on identity, access management, and endpoint security. Own the design, configuration, and maintenance of SSO/federation, conditional access, and privileged access management solutions. Report to leadership on relevant statistics for area of expertise. Lead and guide offshore resources. * Design, configure, and troubleshoot SAML/SSO integrations for a large and growing portfolio of B2B customers, vendors, and internal applications (e.g., Microsoft Entra ID, Okta, ADFS, Ping, SecureAuth, Auth0), including certificate and signing-key rotation. * Build and tune Conditional Access Policies (e.g., geo-fencing, anonymous proxy/Tor/botnet blocking, MFA enforcement) and lead passwordless/Passkey rollouts for privileged account populations. * Drive Privileged Access Management (PAM) operations and migrations (e.g., CyberArk Privilege Cloud), onboard service accounts and secrets, and integrate PAM with cloud key vaults and automation platforms. * Oversee all aspects of area of expertise inside Information Security Engineering, including establishing metrics, applying industry best practices, and developing new tools and processes to ensure goals are met. Lead endpoint detection and response, identity governance, and security tooling initiatives, coordinating resources internally and externally. * Lead migrations from legacy AV/EDR tools to modern XDR platforms (e.g., Microsoft Defender suite), including automated response tuning and phishing simulation/security awareness programs. * Manage Active Directory/Entra ID hygiene, including service account ownership reviews, RBAC/access-role cleanup, security group governance, and privileged role alerting. * Coordinate NSG, firewall, and WAF rule changes with the Network team to support secure application and integration architectures. * Lead and mentor team members, as well as manage outside contract resources. * Provide technical leadership and mentorship to other security engineers, review designs, and help prioritize and estimate the team's engineering backlog. * Lead processes and create additional documentation and runbooks to optimize security operations. * Build and maintain Information Security Engineering documentation and runbooks (e.g., in Confluence) so processes are repeatable and auditable. * Manage SSO/certificate lifecycle for monitoring and observability tooling integrations (e.g., Splunk, Dynatrace, Zabbix). * Work independently with multiple teams, including Network and Infrastructure, as well as on multiple projects.   Education and Experience: * Bachelor's degree or equivalent experience in Computer Science, Information Security, or related field * 6+ years of experience in identity and access management, security engineering, and enterprise IT infrastructure * CISSP, CISM, or equivalent security certification preferred * Technical Competencies & Information Systems: Identity providers (e.g., Microsoft Entra ID, Okta), privileged access management platforms (e.g., CyberArk), endpoint detection & response tools (e.g., Microsoft Defender), Active Directory, SQL * Skills & Abilities: * 7 to 10+ years of security engineering, identity & access management, or infrastructure security experience * Strong leadership and mentoring qualities * Oversee all aspects of identity, access, and endpoint security including establishing metrics, applying industry best practices, and developing new tools and processes to ensure security goals are met * Act as key point of contact for identity and endpoint security matters, providing security engineering services, and coordinating resources internally and externally * Lead and mentor other Security Engineers * Lead and review security configurations, scripts, plans, and procedures * Good knowledge of SDLC processes * Good knowledge of Agile methodology * Very good communication skills and able to lead others * Must have experience administering SSO/SAML federation and Conditional Access policies. * Experience working with privileged access management tooling (e.g., CyberArk) * Experience with endpoint detection & response tools (e.g., Microsoft Defender) * Understanding of Active Directory administration and identity governance * Basic knowledge of network security constructs (e.g., NSGs, firewalls, WAF) * Familiarity with automation tooling (e.g., Ansible) for provisioning and secret management * Ability to write SQL * Able to work independently across multiple teams * Must have experience using security and IT tools like JIRA and Confluence * Must have experience working with onsite offshore teams * Excellent English written and verbal communication skills * Should be able to lead security team members Onsite and Offshore. * Partner with multiple teams and provide high-quality security engineering services. * Should be able to work individually as well as in a team. * Experience with automation for identity and access provisioning * Experience with certificate and vulnerability management platforms * Experience with security monitoring/observability platforms (e.g., Splunk, Dynatrace).   About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.   Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.   Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.   Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.   Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.   We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.   Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

Manage print production, sales growth, and equipment while maintaining store operations and customer experience. | Requires 1-3 years management experience, print center operations proficiency, and Microsoft Office skills. | As a Retail Print Manager at Office Depot you will play a pivotal role in driving print sales and service growth within our high print volume store. Your enthusiasm and expertise in print services will help us create and nurture a vibrant sales culture, enhance our store's visual and merchandising standards for print products, and prioritize unparalleled client satisfaction. The Print Manager will be responsible for overseeing all aspects of the print production process, managing print equipment and supplies, and ensuring the delivery of high-quality print materials. The Print Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous. As a Print Manager you will also be a "Key Carrier" and considered a leader on duty; responsible for opening and closing the store. The Print Manager must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. The ideal Print Manager should be passionate about print services, delivering exceptional customer service, driving operational excellence, and developing a high-performing team. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Primary Responsibilities: Sales and Service Excellence: * Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department. * Ensure the execution of Office Depot selling techniques and sales training in print and across the store. * Drives a sales-focused environment through the training and development of all associates, inclusive of print. * Act as a role model for delivering exceptional customer service and product expertise. Leadership and Team Development: * Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques. * Facilitate training sessions on the business model and the holistic service offering for clients/customers. * Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty. * Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies. * Other duties as deemed necessary Operational Efficiency: * Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time. * Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies. * Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. External Key Carrier Responsibilities:   * Maintain the safety and security of the print department, building, and associates during the absence of other managers. * Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing. * In partnership with all associates, ensure regular loss prevention compliance. * Full responsibilities associated with External Key Carrier designation. Qualifications & Experience: * High school diploma or equivalent preferred * 1–3 years related experience * Minimum 2 years management experience or equivalent internal development * Experience in Print Center operations * Experience with logistics, freight, and visual merchandising Technical Skills: * Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook * Subject matter expert in Print Services and related systems * Proficient with role-related technology and POS systems Sales, Customer & Leadership Competencies: * Advanced selling skills * Strong interpersonal and communication skills (verbal and written) * Passion for our brand, products, services, and solutions * Desire to continuously grow selling skills and product knowledge * Ability to coach, train, and develop others * Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust * Action-oriented, drives for results, makes sound decisions, and demonstrates patience     About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.      Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.     Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.       Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.      Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.     We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.       Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.     How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.