Odyssey

Own and improve customer support performance, develop frontline teams, and partner cross-functionally to enhance support operations. | 4+ years of leading customer support teams, proven ability to manage performance metrics, and experience in process improvement and cross-functional collaboration. | About Odyssey: At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income, or zip code. With our proprietary technology, Odyssey makes educational choice easier, faster, and more accessible to parents in the jurisdictions that we serve. By partnering directly with state agencies and educational vendors, we help to streamline the process that empowers parents to find the tools necessary for their children to succeed. As the first company designed specifically for education savings accounts (ESAs), our platform powers programs that collectively support more than 200,000 students across the US in accessing more than $2 billion in state funding. About the Role: We’re looking for a customer-obsessed, data-driven leader to own and elevate our Customer Support performance across all channels. In this role, you’ll be responsible for driving operational excellence, developing frontline talent, and ensuring we consistently deliver a high-quality, empathetic experience to the families we serve, especially within our State Programs. You’ll play a critical role in shaping support strategy, owning key performance metrics, and partnering cross-functionally to continuously improve how we operate. This is a hands-on leadership role that balances performance management, people development, and process improvement. What You’ll Do: Performance & Strategy Own customer support performance across channels (phone, chat, email) Accountable for SLAs, AHT, CSAT, quality, retention, and key metrics Conduct recurring channel assessments using reports and quality measures Own State Program KPIs and SLAs in line with company expectations and in accordance with the program guidelines Develop and execute State Program operational strategies in partnership with Implementation Team Leverage performance data and reporting to drive insights, recommendations, and improvements People & Leadership Directly lead and develop your team of Support Specialists through coaching, motivation, and support Enable Support Specialists to deliver exceptional service across all channels Act as a key liaison between frontline Support Specialists and Support Leadership Quality, Escalations & Risk Management Identify potential risks to Odyssey’s Support operation and the State Program, resolve issues, and implement risk mitigation plans Run weekly interaction calibration sessions to ensure alignment on agent performance and quality expectations Serve as primary point of contact for State Program escalations Proactively share performance feedback with Support leadership Process Excellence & Continuous Improvement Partner with Head of Support to enhance processes Conduct process reviews and establish best practices Document and memorialize process improvements Champion a continuous improvement mindset across Support and within State Programs About You: 4+ years of experience leading and developing customer support or customer experience teams Proven ability to coach, motivate, and performance-manage frontline specialists across phone, chat, and email channels Strong track record of owning team performance metrics, including SLAs, AHT, NPS, quality, and retention Experienced people leader who builds trust, accountability, and high-performing teams A proactive problem-solver who brings structure, clarity, and calm to complex or high-pressure situations Comfortable operating in fast-paced, ambiguous, and evolving environments Highly collaborative, with experience partnering cross-functionally to execute operational strategies Strong operational mindset with a passion for process improvement, documentation, and scalability High agency leader who takes ownership and drives initiatives from concept to execution Excellent written and verbal communication skills, with the ability to clearly communicate expectations, policies, and performance insights Experienced in managing escalations, quality standards, and risk in customer-facing environments Motivated by mission-driven work and excited to make a meaningful impact through Odyssey’s mission Additional Details: Applicants must be currently authorized to work in the United States on a full-time basis. We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $60,000 - $80,000 depending on experience, interview performance and location. Priority will be given to candidates who are based in the New York Tri-state area, Texas, Georgia, Louisiana, Iowa, Utah, or Wyoming Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more. Our Commitment to Equal Opportunity Employment: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request. Why Odyssey: Sitting at the intersection of tech, government, and education, Odyssey offers potential applicants an immediate and substantive impact for students and families. Supported by well-known investors and advisors, we are gaining traction quickly with ample opportunity for growth. As our team expands, we are looking for top-tier talent to join our mission in driving the future of education forward. Join us if you believe in the power of education as the single most important investment we can make as Americans today

Own and improve customer support performance across channels, develop team, and lead process improvements. | 4+ years leading customer support teams, proven performance management skills, and experience in process improvement. | About Odyssey: At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income, or zip code. With our proprietary technology, Odyssey makes educational choice easier, faster, and more accessible to parents in the jurisdictions that we serve. By partnering directly with state agencies and educational vendors, we help to streamline the process that empowers parents to find the tools necessary for their children to succeed. As the first company designed specifically for education savings accounts (ESAs), our platform powers programs that collectively support more than 200,000 students across the US in accessing more than $2 billion in state funding. About the Role: We’re looking for a customer-obsessed, data-driven leader to own and elevate our Customer Support performance across all channels. In this role, you’ll be responsible for driving operational excellence, developing frontline talent, and ensuring we consistently deliver a high-quality, empathetic experience to the families we serve, especially within our State Programs. You’ll play a critical role in shaping support strategy, owning key performance metrics, and partnering cross-functionally to continuously improve how we operate. This is a hands-on leadership role that balances performance management, people development, and process improvement. What You’ll Do: Performance & Strategy • Own customer support performance across channels (phone, chat, email) • Accountable for SLAs, AHT, CSAT, quality, retention, and key metrics • Conduct recurring channel assessments using reports and quality measures • Own State Program KPIs and SLAs in line with company expectations and in accordance with the program guidelines • Develop and execute State Program operational strategies in partnership with Implementation Team • Leverage performance data and reporting to drive insights, recommendations, and improvements People & Leadership • Directly lead and develop your team of Support Specialists through coaching, motivation, and support • Enable Support Specialists to deliver exceptional service across all channels • Act as a key liaison between frontline Support Specialists and Support Leadership Quality, Escalations & Risk Management • Identify potential risks to Odyssey’s Support operation and the State Program, resolve issues, and implement risk mitigation plans • Run weekly interaction calibration sessions to ensure alignment on agent performance and quality expectations • Serve as primary point of contact for State Program escalations • Proactively share performance feedback with Support leadership Process Excellence & Continuous Improvement • Partner with Head of Support to enhance processes • Conduct process reviews and establish best practices • Document and memorialize process improvements • Champion a continuous improvement mindset across Support and within State Programs About You: • 4+ years of experience leading and developing customer support or customer experience teams • Proven ability to coach, motivate, and performance-manage frontline specialists across phone, chat, and email channels • Strong track record of owning team performance metrics, including SLAs, AHT, NPS, quality, and retention • Experienced people leader who builds trust, accountability, and high-performing teams • A proactive problem-solver who brings structure, clarity, and calm to complex or high-pressure situations • Comfortable operating in fast-paced, ambiguous, and evolving environments • Highly collaborative, with experience partnering cross-functionally to execute operational strategies • Strong operational mindset with a passion for process improvement, documentation, and scalability • High agency leader who takes ownership and drives initiatives from concept to execution • Excellent written and verbal communication skills, with the ability to clearly communicate expectations, policies, and performance insights • Experienced in managing escalations, quality standards, and risk in customer-facing environments • Motivated by mission-driven work and excited to make a meaningful impact through Odyssey’s mission Additional Details: • Applicants must be currently authorized to work in the United States on a full-time basis. • We believe that everyone at Odyssey should be compensated fairly. We set our salary bands based on compensation data from hundreds of companies at our stage. The salary range for this role is $60,000 - $80,000 depending on experience, interview performance and location. • Priority will be given to candidates who are based in the New York Tri-state area, Texas, Georgia, Louisiana, Iowa, Utah, or Wyoming • Odyssey benefits include Medical/Dental/Vision plan(s), health services, short term disability, unlimited PTO and more. Our Commitment to Equal Opportunity Employment: Odyssey is an equal opportunity employer. Reasonable accommodations are available upon request. Why Odyssey: Sitting at the intersection of tech, government, and education, Odyssey offers potential applicants an immediate and substantive impact for students and families. Supported by well-known investors and advisors, we are gaining traction quickly with ample opportunity for growth. As our team expands, we are looking for top-tier talent to join our mission in driving the future of education forward. Join us if you believe in the power of education as the single most important investment we can make as Americans today Compensation Range: $60K - $80K

Recruit, contract, onboard, and manage livestock agencies with emphasis on swine, maintain relationships, coordinate training, and support internal teams. | Requires strong knowledge and network in the swine livestock industry, understanding of futures/options trading, ability to manage agency relationships, and excellent communication and organizational skills. |                     Hudson is a market-leading specialty insurer that offers a wide range of property and casualty insurance products to corporations, professional firms and individuals through retailers, wholesalers and program administrators.   We focus our attention and our resources on finding high-quality solutions that give our business partners, producers, and policyholders a safe harbor for the risks they face.   Headquartered in New York City with offices throughout the U.S. and in Vancouver, Canada, Hudson underwrites excess insurance on an admitted basis through Hudson Insurance Company and on a non-admitted basis through Hudson Excess Insurance Company.   Collectively known as Hudson Insurance Group, its companies are rated A+ (Superior) by A.M. Best, Financial Size Category XV. Hudson Insurance Group is the U.S. Insurance Division of the Odyssey Group, a leading global provider of reinsurance and specialty insurance.  Odyssey Group is a subsidiary of Fairfax Financial Holdings Limited. Summary: The Swine Sales & Account Manager  is responsible for actively recruiting, contracting, agency on-boarding and servicing of Tier 3 and Tier 4 LOMA agencies with an emphasis on the swine industry. (Agency Volume range is from approximately $10 million to $1 million/agency in these two groups) This person will build strong relationships with internal and external stakeholders and network contacts within the swine industry. You would be the relationship manager for these agencies growing and retaining business while maintaining program profitability. In addition, he/she would facilitate and coordinate training for livestock products, eharvest processing system, claims, and compliance procedures. Maintain communication on key topics such as capacity management. In addition to providing livestock program and marketplace knowledge to Livestock Marketing Director, regional managers, underwriters, finance team, and claims. Essential Duties: Identifying, qualifying and actively recruiting  livestock agencies in the marketplace with an emphasis on swine.  May also work with some beef agencies. Agency contracting, establishing and managing assigned capacity amounts Follow describe communication plan to build and maintain relationships and keep agents informed of key topics throughout the year. Partner with Marketing Director-Livestock and other livestock departments on tactical and strategic ideas to stay up to date on industry trends. Ability to coordinate with other teams and departments to properly train and on board agencies. Adhere to all company policies and procedures. Performs other duties as assigned by department manager. Job Requirements: Knowledge of livestock industry—including but not limited to dairy, swine and cattle.  Major emphasis should be in area of swine including understanding of production cycles, vertical integration of the industry, key players and have existing network contact within the swine industry. Understanding of futures/options, CME related trading strategies and forward contracting of commodities. Knowledge of livestock brokerage market and/or multi line agencies with strong livestock knowledge and desire to grow in the industry. Ability to exercise sound judgment in analyzing facts and arriving at conclusions. Ability to exercise independent judgment and discretion in establishing, applying and interpreting policies and procedures. Effectively and professionally communicate with all external and internal stakeholders. Strong attention to detail, timeliness and responsiveness. Exceptional organizational skills with the ability to plan and organize effectively to meet deadlines. Team player willing to engage, support and mentor other team members. Maintains confidentiality of company-sensitive data   We are an E-Verify employer - all hired positions require successfully passing an E-Verify Check.   Navigate the links below to learn more about careers at OdysseyRe. Workplace Initiatives Career Areas for Professionals A Rewarding Workplace Follow us on LinkedIn for company highlights