Nymbus, Inc.

Design, deliver, and improve onboarding and continuous education programs for contact center agents supporting financial institutions, while managing operational workflows and leveraging gamification within a CCaaS platform. | At least 4 years in a lead training role within operations or financial services, experience with contact center platforms, and knowledge of compliance and operational documentation. | Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. Here, you won’t just be part of a tech revolution. You’ll be at the helm, driving change. You’ll fit right in if you’re a creative thinker who’s eager to reduce technical debt and increase agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach. We operate with an AI-first mindset across all aspects of our business, continuously improving our efficiency and increasing the value we deliver to clients. We’re looking for individuals who are intensely curious about emerging technologies and passionate about innovation. Your journey with us won’t simply advance your career; it will offer the chance to help shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative chapter. Thank you for considering a role with Nymbus. WORK ENVIRONMENT: We are primarily a remote-first company; you may need to travel a few times per year to visit client sites or attend meetings at designated locations with other team members. POSITION SUMMARY The Digital Experience Center Training and Operational Success Manager owns the design, delivery, and continuous evolution of training and enablement programs for Nymbus’ multi-tenant, technology-enabled banking contact center within the Digital Experience Center (DXC). This role is accountable for ensuring agents who support financial institution customers and members (primarily through call center channels) are consistently prepared, confident, and engaged through structured onboarding, continuous education, and operationally aligned training programs. In addition to training excellence, the role plays a key part in promoting agent motivation, morale, and positivity, and in leveraging gamification within the CCaaS platform to reinforce performance, quality, and engagement. Operating in a highly regulated fintech and banking environment, this position balances compliance, scalability, and operational excellence while supporting standardized processes and client-specific requirements across multiple financial institution tenants. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES Training, Onboarding & Continuous Education Own the design, delivery, and continuous improvement of onboarding programs for new hires supporting financial institution customers and members. Lead the development and maintenance of ongoing training and continuous education programs for agents, supervisors, and leaders. Establish and manage recurring training cadences, including refresher training, certifications, and upskilling initiatives. Define and maintain role-based learning paths aligned to operational expectations, quality standards, regulatory requirements, and career progression. Partner with, guide, and enable the DXC Training Specialist in the execution of new hire onboarding and continuous training programs, ensuring consistency, quality, and alignment to DXC standards. Partner with DXC Leadership, Quality, and Compliance teams to translate audit findings, regulatory updates, and performance insights into training strategy and content. Own the lifecycle management of training materials, job aids, and knowledge base content, ensuring accuracy, consistency, and accessibility through Confluence. Measure, analyze, and report on training effectiveness using performance, quality, and customer experience metrics. Integrate motivation, morale-boosting, and positive reinforcement techniques into training programs to drive confidence, resilience, and engagement in a high-volume contact center environment. Ensure training consistently reinforces service mindset, empathy, professionalism, and member-first behaviors across all client programs Operations Design & Continuous Improvement Partner with leadership to support the design, documentation, and optimization of operational workflows across a multi-client, regulated banking environment. Contribute to maintaining scalable SOPs that balance standardized operations with client-specific requirements. Collaborate on operational updates tied to technology releases, platform changes, and regulatory updates. Support operational change management through documentation, communication, and training enablement. Participate in continuous improvement initiatives using operational data, quality insights, and agent feedback. Serve as a subject matter resource for operational questions related to training, onboarding, and execution. Proactively identify operational or process gaps that impact training effectiveness, agent confidence, or morale and drive corrective action through training or process improvements Technology, Gamification & Platform Enablement Own training-related enablement and adoption within the CCaaS platform. Partner with Operations, Product, Engineering, and Client teams to translate training and performance needs into system configurations and enhancement requests. Design, implement, and continuously improve gamification strategies within the CCaaS platform, including performance dashboards, challenges, recognition mechanisms, and incentive-based activities. Ensure gamification programs reinforce desired behaviors such as quality, adherence, efficiency, compliance, and positive customer interactions. Track training, enablement, and operational initiatives through Jira. Support operational and training readiness for multi-tenant deployments. Leverage CCaaS analytics and reporting to measure engagement, participation, and effectiveness of training and gamification initiatives REQUIRED QUALIFICATIONS 4+ years of experience in a lead training capacity within operations, financial institution training preferred. Experience in banking or regulated financial services environments required. Proven experience owning onboarding and continuous education programs. Exposure to multi-tenant or multi-client contact center environments. Hands-on experience with CCaaS or similar contact center platforms. Working knowledge of Confluence and Jira. Strong communication, organizational, and analytical skills. Ability to influence engagement and adoption without direct authority. PREFERRED QUALIFICATIONS Experience supporting digital banking platforms. Experience working in a FinTech organization. Familiarity with Agile, Lean, or continuous improvement methodologies. Experience partnering with QA, compliance, or audit teams. Experience implementing or supporting gamification or engagement programs in a contact center environment. WHAT SUCCESS LOOKS LIKE Effective, scalable onboarding and training programs that drive agent confidence and performance. Up-to-date operational documentation and training materials aligned to regulatory and client needs. Smooth operational transitions during technology or process changes. Consistent agent readiness, adherence, and service quality across clients. Improved agent engagement, morale, and motivation through training reinforcement and gamification. Positive impact on agent retention, performance consistency, and customer/member experience. SALARY & BENEFITS: $60,000 - $70,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote Robust 401(k) plan Insurance - Health, Dental and Vision Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let’s Go!

Lead brand creation, oversee creative standards, and support revenue growth through strategic branding and marketing initiatives. | Over 10 years in brand and creative leadership, with experience in financial services or similar industries, and ability to connect creative work to business outcomes. | Nymbus (https://nymbus.com/) isn’t just a leader in fintech; we’re a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. Here, you won’t just be part of a tech revolution. You’ll be at the helm, driving change. You’ll fit right in if you’re a creative thinker who’s eager to reduce technical debt and increase agility for banks and credit unions. Our culture thrives on collaboration, integrity, and a client-first approach. We operate with an AI-first mindset across all aspects of our business, continuously improving our efficiency and increasing the value we deliver to clients. We’re looking for individuals who are intensely curious about emerging technologies and passionate about innovation. Your journey with us won’t simply advance your career; it will offer the chance to help shape an industry alongside like-minded professionals. We’re excited to consider you a key player in this transformative chapter. Thank you for considering a role with Nymbus. WORK ENVIRONMENT: We are primarily a remote-first company; you may need to travel a few times per year to visit client sites or attend meetings at designated locations with other team members. POSITION SUMMARY: Nymbus is seeking a senior creative leader to serve as Head of Creative & Brand, a foundational role in the next chapter of Nymbus and Nymbus Labs. The Head of Creative & Brand will elevate creative into a strategic growth engine that builds belief, drives demand, and supports revenue across both Nymbus and our clients. Operating as a senior strategic partner, this leader will set creative direction, define standards, build scalable capabilities, and ensure brand and creative work are tightly aligned to business outcomes. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Brand Creation & Client Impact Own the end-to-end creation of new client brands launched through Nymbus, from strategy and positioning through expression, launch, and evolution. Lead brand strategy engagements, including naming, messaging, visual identity systems, and brand playbooks. Execute client brand campaign development, ensuring brand strategy is activated through cohesive, high impact campaigns that drive demand, support growth objectives, and demonstrate the value of Labs as a strategic partner. Ensure creative work consistently reflects strong strategic thinking and differentiated market positioning. Stewardship of the Nymbus Brand Strengthen clarity, consistency, and impact of the Nymbus brand across all channels and touchpoints. Provide creative leadership for corporate marketing initiatives, campaigns, content, and digital experiences. Oversee creative direction and evolution of the Nymbus website and major brand moments. Creative Vision & Standards Define and uphold the creative bar for the organization. Establish principles, frameworks, and standards that guide brand and marketing work. Shift creative from managing requests to setting direction and proactively shaping brands. Revenue & Demand Enablement Partner with sales and marketing to support pre-sales efforts through early-stage brand concepts and creative territories. Ensure creative work supports prospect engagement, deal momentum, and demand generation. Contribute to growth in creative and brand-related revenue within Nymbus Labs. Team, Capability & Operating Model Build and scale creative capability through internal talent development and strategic use of external partners. Establish effective intake, prioritization, and ways of working that enable focus and impact. Operate as a senior strategic partner who influences direction early, rather than functioning as a downstream service provider. WHAT SUCCESS LOOKS LIKE Development of high impact brands that drive client growth, deliver measurable results, and elevate Nymbus’ reputation in the market. Creative work that drives belief, demand, and momentum. Improved pre-sales engagement and win rates. Growth in Labs-related creative and revenue. A creative function that operates with clarity, confidence, and scale. QUALIFICATIONS: 10+ years of experience in brand, creative, or marketing leadership roles, with close or similar scope. Experience elevating creative within the financial service and/or banking industry is a plus, but not mandatory. Deep expertise in brand strategy, brand system development, and creative leadership. Demonstrated ability to connect creative work to business outcomes and growth. Experience working in or alongside consulting, agency, or in-house creative environments. Strong executive presence with the ability to influence cross-functional and senior stakeholders. Proven ability to build, scale, and lead teams and capabilities through change. Experience with AI-assisted development, including using AI to create design specifications and implementation plans prior to code generation. SALARY & BENEFITS: Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote Robust 401(k) plan Insurance - Health, Dental and Vision Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let’s Go!

The Digital Accounting Specialist is responsible for overseeing digital general ledger functions and reconciliation activities for Nymbus digital clients. This role ensures accuracy, compliance, and timely resolution of exceptions while providing exceptional customer service. | Candidates should have 4+ years of experience in accounting within a credit union or banking environment, with a strong familiarity with general ledger functions. Knowledge of banking compliance regulations and strong analytical skills are also preferred. | Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today’s digital finance world. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: The Digital Accounting Specialist is responsible for performing and overseeing all digital general ledger functions, reconciliation activities, and associated money movement for Nymbus digital clients. This role serves as the primary liaison and subject matter expert for general ledger activity, ensuring accuracy, compliance, and timely resolution of exceptions. In addition to delivering exceptional internal and external customer service, the Digital Accounting Specialist manages reconciliation processes—including federal reserve reconciliations, mapping discrepancy resolution, and interest calculations—while supporting the production and maintenance of client accounts. They proactively identify and implement process improvements, manage new general ledger initiatives, and ensure all work is performed in accordance with established policies, procedures, and Service Level Agreements (SLAs). Success in this role requires strong analytical skills, diligence in managing deadlines, and the ability to collaborate with cross-functional teams to achieve operational excellence. The Digital Account Specialist will also provide guidance and support to peers, ensuring team goals are met and projects are executed effectively. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Include, but are not limited to: Provide exceptional internal and external customer service for all digital clients Learning & maintaining knowledge of Nymbus suite of products Perform all digital general ledger reconciliation activities (including but not limited to loans, deposits, accrued interest) Perform all digital general ledger functions Resolve reconciliation exceptions Federal reserve reconciliations Resolve any mapping discrepancies Assist in implementation of producing and maintaining all digital client’s chart of accounts Manage new general ledger initiatives Perform interest calculations and adjustments Perform money movement Provide support & research regarding reconciliation Proactively identify and implement areas of improvement in all aspects of current functions Work & manage all tickets within Rules of Engagement for all Digital Operations tickets Perform all other related duties as required or assigned QUALIFICATIONS: 4+ years of industry related experience preferred Familiarity with banking compliance regulations and adherence to those regulations preferred Experience in accounting within a credit union or banking environment required General ledger experience required General ledger mapping preferred Federal reserve reconciliation experience preferred Proven development and motivational skills Strong familiarity with operations support management hardware/software Working knowledge of MS Office (Word, Excel, PowerPoint, Access), Internet Explorer, and Outlook Strong verbal and written communication skills Effective public presentation skills Diligent time management and analytical skills Process and detail oriented Deadline oriented and prioritization awareness HOURS: Monday – Friday, 9:00 AM – 6:00 PM EST SALARY & BENEFITS: $50,000 - $60,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Fully Remote Robust 401(k) plan with company match Insurance - Health, Dental and Vision (Nymbus covers 100% of the Healthcare and Basic Dental premiums) Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let’s Go!