Nuuly

Supporting buying operations through purchase order management, vendor communication, and team collaboration. | Requires understanding of retail or e-commerce operations, strong organizational and communication skills, and basic proficiency in Excel and Google Sheets. | Role Summary Nuuly is looking for a Buying Operations Coordinator that will support Buying Operations Supervisors, Merchandise Assistants, Assistant Buyers and Associate Buyers in the daily operational functions of all apparel categories at Nuuly Rent. The Buying Operations Coordinator will be responsible for issuing, revising, and tracking purchase orders. In this role you will develop cross-functional relationships with buyers, internal partners, and market vendors. Exceptional organization and communication skills, attention to detail, with the ability to filter and prioritize feedback and requests are keys to success in this role. Role Responsibilities • Product Responsibilities: Issuing Purchase Orders and Tracking • * Accurately enter and manage purchase orders in Island Pacific • Execute PO revisions in a timely manner • Ensure timely delivery of merchandise through consistent communication, tracking and follow-up with the vendors, production, DC and buying team • Alert buyers to any costing or timing ramifications coming from purchase order changes • Prioritize issuing Own Brand purchase orders when necessary • Manage end of week PO pushouts and close POs with straggling units • Email + Vendor Communication • * Answer all emails promptly and in an organized fashion • * Act as liaison between the vendor and the buyer; responsible for all vendor follow-up regarding tracking and deliveries • * Exhibits strong vendor communication skills and enforces vendor compliance rules; partners with buyer, vendor compliance and necessary other stakeholders to make exceptions when necessary • Leadership and Team Management • Attend Monday Business Review and monthly Open to Buy meetings, participating and providing insight and perspective where relevant • Identify challenges, problems or opportunities and assist in creating solutions within Buying Operations • Exhibit a high sense of urgency and ability to manage multiple priorities • Maintain a positive, collaborative relationship with the Buying and Planning teams toward common goals for the merchandise area • Maintain positive, professional communication in emails and interpersonally, respond clearly and in a timely manner to emails, can prioritize emails and communicate what can or cannot be done and when it can be expected Role Qualifications • Understanding or interest in retail, e-commerce backend operations and logistics, and/or merchandising • Exceptional organizational skills and attention to detail • Excellent verbal and written communication skills with the ability to organize information and manage multiple projects • Ability to work efficiently on a deadline • Eager to learn new skills and systems, ability to prioritize and maintain a high level of accuracy in a fast-paced, dynamic environment • Self-motivated and comfortable working independently with a sense of urgency while supporting company goals and objectives. • Fan of the URBN family of brands with an understanding of the customer • Enthusiastic about Nuuly and motivating in communication style • A team player with the ability to provide leadership, training and motivation to employees and peers • Ability to partner and collaborate with cross functional teams with an understanding of everyone's objectives. • Requires basic knowledge of Microsoft Excel and Google Sheets #LI-HP1 The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Employment Type: FULL_TIME

Provide exceptional customer service via phone, email, and chat, ensuring a seamless experience and meeting service level agreements. | Minimum 2 years of experience in customer service or related role, with a passion for the brand and understanding of customer needs. | Role Summary Nuuly is looking for a Customer Success Associate that will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by your supervisor. Expected hours for the role are Fri, Sat, Sun either 9am -5pm Est OR 2pm-10pm est. Hours are subject to change depending on the needs of the business. Role Responsibilities Answer any and all interactions during your scheduled shift in a friendly and relatable manner Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand Empathetic to customers’ needs but understanding of the business’ bottom line Collect and share feedback to external teams to ensure the needs of the customers are being met Associate must perform a minimum of 70 interactions per shift Role Qualifications Minimum 2 years of experience in customer service or related role Demonstrate a passion for and understanding of the URBN brands, customers and product. #LI-HP1 The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits Pay Range USD $15.00 - USD $15.00 /Hr. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Assist customers via phone, email, and chat to ensure a seamless shopping experience and meet service level agreements. | Minimum 2 years of customer service experience, passion for the brand, and strong communication skills. | Role Summary Nuuly is looking for a Customer Success Associate that will be responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by your supervisor. Expected hours for the role are Fri, Sat, Sun either 9am -5pm Est OR 2pm-10pm est. Hours are subject to change depending on the needs of the business. Role Responsibilities • Answer any and all interactions during your scheduled shift in a friendly and relatable manner • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met • Associate must perform a minimum of 70 interactions per shift Role Qualifications • Minimum 2 years of experience in customer service or related role • Demonstrate a passion for and understanding of the URBN brands, customers and product. #LI-HP1 The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits Pay Range USD $15.00 - USD $15.00 /Hr. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Provide daily customer support via phone, email, and chat, ensuring a positive shopping experience and meeting service level agreements. | Minimum 2 years customer service experience and passion for the brand. | Role Summary: The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM. Expected hours for the role are Saturday-Monday; 9am -5pm EST. Hours are subject to change depending on the needs of the business. This role is hired on an “at need” basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months. Role Responsibilities: • Answer any and all interactions during your scheduled shift in a friendly and relatable manner • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met Role Qualifications: • Minimum 2 years of experience in customer service or related role • Demonstrate a passion for and understanding of the URBN brands, customers and product. The Perks: URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits Pay Range: USD $15.00 - USD $15.00 /Hr. EEO Statement: URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Provide friendly and effective customer support via phone, email, and chat, meeting service level agreements and supporting brand success. | Minimum 2 years customer service experience and passion for the brand. | Role Summary The Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. You will be expected to meet or exceed established service level agreements set by the CSM. Expected hours for the role are Saturday-Monday; 9am -5pm EST. Hours are subject to change depending on the needs of the business. This role is hired on an “at need” basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months. Role Responsibilities • Answer any and all interactions during your scheduled shift in a friendly and relatable manner • Acts as an empowered team member, exercising decision-making skills to enhance each customer’s relationship with the brand • Empathetic to customers’ needs but understanding of the business’ bottom line • Collect and share feedback to external teams to ensure the needs of the customers are being met Role Qualifications • Minimum 2 years of experience in customer service or related role • Demonstrate a passion for and understanding of the URBN brands, customers and product. The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits Pay Range USD $15.00 - USD $15.00 /Hr. EEO Statement URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.