Nscale

Provide technical support and ensure reliability and scalability of data center infrastructure through ticket handling, troubleshooting, and collaboration. | 2-4 years experience in support or infrastructure engineering with knowledge of Linux, networking, virtualization, and scripting. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Preference for West Coast Candidates We’re looking for an Engineer that has good people, leadership & technical skills. • A technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure. • You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. • You’re comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. • You have the understanding and skillset to grasp technical concepts and problems quickly • You have strong analytical skills • You’re a doer who is extremely organized and diligent • You’re a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly What You'll Be Doing • Join the Support duty rotation and handle day‑to‑day tickets and alerts, escalating early and appropriately. Collaborate with Engineering with guidance when incidents or changes require it. • Accurately record, update, manage and resolve tickets using the ticketing system whilst keeping all parties informed of the tickets progression. • Follow established runbooks to resolve common issues. Propose improvements and contribute incremental fixes with review. • Keep tickets up to date with clear notes, next steps, and customer communications via the agreed channels. • Learn the Platform fundamentals so you can help customers get value from our services, asking for support when deeper expertise is needed. • Participate in monitoring, troubleshooting, and triage. Capture logs and facts to enable efficient handover. • Deliver assigned tasks and project work to agreed quality and timelines. Flag blockers early and seek help when needed. • Share knowledge by documenting steps you’ve validated and by contributing to training materials. Shadow seniors during complex work to build capability. • Take part in incident reviews as a contributor and help track preventative follow‑ups in your scope. • Identify areas for implementation for automation to optimize processes. • Constantly endeavour to learn and upskill. • Collaborate with cross-functional teams for service improvements. Be the escalation point for onsite operations staff. • Participate in on‑call or out‑of‑hours work when scheduled and after onboarding. • Availability to travel to Nscale or Customer locations to assist with deployments, trouble shooting and operational tasks and attendance of supplier related training courses. About You (Skills / Qualifications) • 2–4 years of experience in a support, operations, or infrastructure engineering role, ideally within a cloud, data center, or managed services environment. • Growth mindset. Curious, dependable, and collaborative. You seek feedback, ask questions, and invest in learning to progress toward Senior. • Platform and DC fundamentals. Awareness of servers, networks, storage, and virtualization concepts, ideally from a support or operations background. • Linux fundamentals. Comfortable with the CLI, services via systemd, filesystems, permissions, and basic networking tools. Able to troubleshoot common issues and know when to escalate. • Networking basics. Solid grasp of IP addressing, subnets, VLANs, routing at a high level, DNS, and firewalls. Advanced topics like BGP or VXLAN are a plus, not required. • Kubernetes exposure. Understand core concepts like nodes, pods, services, and logs. Can perform basic troubleshooting and follow runbooks. Cluster‑level administration experience is a nice to have. • GPU awareness. Familiar with basic diagnostics such as nvidia‑smi. • Observability foundations. Able to use dashboards and alerts to identify symptoms, gather evidence, and follow runbooks. Comfortable proposing simple alert or dashboard tweaks with review. • Scripting and automation basics. Comfortable reading and writing simple Bash or Python snippets and using Git for version control. Experience with Ansible or Terraform is beneficial but not required. • Cloud and virtualization basics. Familiarity with common hypervisor or cloud troubleshooting flows. OpenStack experience is a plus, not a requirement. Nice To Have • Hands‑on exposure to Kubernetes administration, operators, and storage or networking add‑ons. • Deeper GPU/HPC concepts such as RDMA/InfiniBand, performant distributed workload basics, or job schedulers. Awareness and used NCCL for performance troubleshooting. • Infrastructure as Code and config management tools like Ansible or Terraform. • GitOps and CI/CD participation. Contributing to pipelines and modernizing scripts using GitHub Actions or similar. • Experience with access and security tooling used at Nscale, such as Teleport or Vault. • Progress toward relevant certifications over time (e.g., Linux, Kubernetes, cloud, or security) What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. 🚀 • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, careers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $100,000 USD - $140,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Provide technical support and infrastructure operations for data center and cloud environments including ticket handling, troubleshooting, and collaboration with engineering teams. | 2-4 years experience in support or infrastructure roles with knowledge of Linux, networking, virtualization, scripting, and cloud fundamentals. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Preference for West Coast Candidates We’re looking for an Engineer that has good people, leadership & technical skills. • A technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure. • You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. • You’re comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. • You have the understanding and skillset to grasp technical concepts and problems quickly • You have strong analytical skills • You’re a doer who is extremely organized and diligent • You’re a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly What You'll Be Doing • Join the Support duty rotation and handle day‑to‑day tickets and alerts, escalating early and appropriately. Collaborate with Engineering with guidance when incidents or changes require it. • Accurately record, update, manage and resolve tickets using the ticketing system whilst keeping all parties informed of the tickets progression. • Follow established runbooks to resolve common issues. Propose improvements and contribute incremental fixes with review. • Keep tickets up to date with clear notes, next steps, and customer communications via the agreed channels. • Learn the Platform fundamentals so you can help customers get value from our services, asking for support when deeper expertise is needed. • Participate in monitoring, troubleshooting, and triage. Capture logs and facts to enable efficient handover. • Deliver assigned tasks and project work to agreed quality and timelines. Flag blockers early and seek help when needed. • Share knowledge by documenting steps you’ve validated and by contributing to training materials. Shadow seniors during complex work to build capability. • Take part in incident reviews as a contributor and help track preventative follow‑ups in your scope. • Identify areas for implementation for automation to optimize processes. • Constantly endeavour to learn and upskill. • Collaborate with cross-functional teams for service improvements. Be the escalation point for onsite operations staff. • Participate in on‑call or out‑of‑hours work when scheduled and after onboarding. • Availability to travel to Nscale or Customer locations to assist with deployments, trouble shooting and operational tasks and attendance of supplier related training courses. About You (Skills / Qualifications) • 2–4 years of experience in a support, operations, or infrastructure engineering role, ideally within a cloud, data center, or managed services environment. • Growth mindset. Curious, dependable, and collaborative. You seek feedback, ask questions, and invest in learning to progress toward Senior. • Platform and DC fundamentals. Awareness of servers, networks, storage, and virtualization concepts, ideally from a support or operations background. • Linux fundamentals. Comfortable with the CLI, services via systemd, filesystems, permissions, and basic networking tools. Able to troubleshoot common issues and know when to escalate. • Networking basics. Solid grasp of IP addressing, subnets, VLANs, routing at a high level, DNS, and firewalls. Advanced topics like BGP or VXLAN are a plus, not required. • Kubernetes exposure. Understand core concepts like nodes, pods, services, and logs. Can perform basic troubleshooting and follow runbooks. Cluster‑level administration experience is a nice to have. • GPU awareness. Familiar with basic diagnostics such as nvidia‑smi. • Observability foundations. Able to use dashboards and alerts to identify symptoms, gather evidence, and follow runbooks. Comfortable proposing simple alert or dashboard tweaks with review. • Scripting and automation basics. Comfortable reading and writing simple Bash or Python snippets and using Git for version control. Experience with Ansible or Terraform is beneficial but not required. • Cloud and virtualization basics. Familiarity with common hypervisor or cloud troubleshooting flows. OpenStack experience is a plus, not a requirement. Nice To Have • Hands‑on exposure to Kubernetes administration, operators, and storage or networking add‑ons. • Deeper GPU/HPC concepts such as RDMA/InfiniBand, performant distributed workload basics, or job schedulers. Awareness and used NCCL for performance troubleshooting. • Infrastructure as Code and config management tools like Ansible or Terraform. • GitOps and CI/CD participation. Contributing to pipelines and modernizing scripts using GitHub Actions or similar. • Experience with access and security tooling used at Nscale, such as Teleport or Vault. • Progress toward relevant certifications over time (e.g., Linux, Kubernetes, cloud, or security) What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. 🚀 • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, careers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $100,000 USD - $140,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Lead negotiation and management of power supply agreements and oversee a team supporting supply agreement analysis. | 8-12+ years in power supply agreements or energy procurement with strong negotiation and leadership skills. | About Nscale NScale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. NScale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At NScale, our Design and Construction team plays a critical role in delivering data center facilities that are optimized for AI deployments. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an NScaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future About The Role • We are looking for a Director of Power Supply Agreements to lead the negotiation and management of power supply agreements for NScale's data center portfolio. • This leader will serve as the primary owner of commercial power supply relationships, ensuring capacity, cost, and reliability targets are met. • You will lead a team of engineers and analysts supporting supply agreement analysis and execution. What You'll Be Doing (Responsibilities) Power Supply Agreement Strategy • Develop and own the strategy for power supply agreements across the data center portfolio. • Evaluate power supply options, including utility service agreements, market purchases, and long-term contracts. • Track market conditions and recommend procurement approaches that balance cost and reliability. • Develop financial models and analytics documents to support energy sourcing decisions. • Monitor energy regulations and policies that have the potential to affect project constructability, capacity, and cost. Negotiation & Contract Management • Lead negotiations for power supply agreements, tariffs, and related commercial terms with utilities and suppliers. • Partner with Legal and Finance to structure and finalize agreements. • Manage ongoing supplier relationships and monitor agreement performance and compliance. Team Leadership • Lead and develop a team of engineers and analysts supporting power supply agreement analysis. • Review and quality-check technical and commercial analysis supporting negotiations. • Set priorities and manage workload across an aggressive project pipeline. Cross-Functional Collaboration • Partner with Development, Finance, and Utility Development teams to align supply agreements with project timelines. • Communicate supply risks, costs, and trade-offs to internal stakeholders. • Support due diligence for new site selection based on power supply availability and cost. Required About You (Skills / Qualifications) • Bachelor's degree in Electrical Engineering, Energy, Finance, or a related field. • 8-12+ years of experience in power supply agreements, energy procurement, or utility commercial negotiations. • Strong understanding of power supply agreement structures, tariffs, and utility commercial terms. • Demonstrated success negotiating complex commercial agreements. • Experience leading or mentoring a team. • Strong ability to interpret utility tariffs, produce rate calculations, and analyze overall power costs. Preferred • Master's degree in Engineering, Energy, or a related field. • Experience with data center or large industrial power supply agreements. • Familiarity with energy markets and renewable energy procurement. • Exposure to LCOE modeling and power economics as they relate to data center power procurement. Equal Opportunities Statement At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $170,000 USD - $300,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage procurement and tracking of hardware globally while developing AI-driven automations and dashboards to improve supply chain reporting and forecasting. | 4-6 years supply chain or procurement experience with proficiency in Excel, SQL, and AI tools for automation, preferably in datacenter or cloud infrastructure. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role Nscale is scaling fast — and the hardware that powers our global AI infrastructure needs to keep pace. We're looking for a Supply Chain Manager to help plan, procure, and track GPUs and supporting hardware across our datacenter regions worldwide. You'll work closely with the infrastructure, finance, and commercial teams to turn demand signals and deployment schedules into day-to-day procurement, allocation, and inventory actions. This is a hands-on role for someone who enjoys working with data, solving operational problems, and keeping complex, fast-moving supply chains on track. What You'll Do Early on, you'll get up to speed on Nscale's supply position — learning the current forecast processes, getting familiar with our GPU vendors and OEMs, and building working relationships with the infrastructure, finance, and commercial teams you'll support day to day. You'll learn where the data lives, how orders move through the pipeline, and where the current processes could be tightened up. From there, you'll take on real ownership of the day-to-day work. You'll maintain demand forecasts and supply tracking models, help translate commercial pipeline signals into procurement requests, and support allocation decisions across regions. You'll track orders through to delivery, flag logistics and import/export issues before they become blockers, and help ensure hardware is ready in time for new datacenter launches. You'll also start identifying repetitive, manual parts of the supply chain workflow — like data reconciliation, order tracking, or reporting refreshes — and build simple AI-driven automations and scripts to speed them up. Over time, you'll become a go-to owner for supply chain reporting and analysis. You'll build and maintain the dashboards that finance and infrastructure teams rely on, contribute to capital efficiency analysis to help reduce excess inventory and stranded spend, and take on a growing share of the planning work as Nscale's hardware footprint expands. You'll keep expanding the automations you own — using AI tools to streamline forecasting inputs, vendor data processing, and recurring reporting — so the team spends less time on manual work and more time on decisions. There's plenty of room to grow into more strategic responsibility as you build a track record here. Who You Are 4–6 years of experience in supply chain management, demand planning, or procurement operations Exposure to datacenter, cloud infrastructure, or hyperscale environments is a strong plus Interest in or exposure to GPU-based supply chains or large-scale hardware procurement Solid understanding of hardware lifecycle basics in capital-intensive environments Experience supporting OEM or hardware vendor relationships, including logistics coordination Strong Excel skills; comfortable building and maintaining analytical models Comfortable writing SQL and working with operational datasets Familiarity with supply chain planning systems such as SAP, Anaplan, or NetSuite is a plus Exposure to BI tools like Looker, Tableau, or Power BI Curiosity and hands-on experience using AI tools (e.g., scripting, workflow automation, or AI-assisted analysis) to streamline manual processes A clear communicator who can translate data into practical recommendations for cross-functional partners The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $100,000—$150,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage end-to-end delivery schedules and coordinate with multiple teams to ensure project accountability and executive reporting. | Experience owning complex deployment schedules, managing multi-partner accountability, technical design review, and executive communication. | Location: Hybrid — regular presence across active deployment sites, with daily coordination alongside onsite Field Leads Travel: Required — frequent site visits to validate schedule against ground truth About the Role The Deployment Technical Program Manager owns the date. Not a date on a Gantt chart — the date the customer is counting on, across every partner, vendor, and workstream that has to line up to hit it. You are the customer’s single point of accountability for the schedule, from physical build to logical handoff. You build the schedule yourself — you don’t wait for inputs to arrive. You read it critically, challenge it when it doesn’t hold up, and keep it anchored to what’s actually happening on the ground through daily lockstep with the Field Lead. When plan and reality diverge, you’re the one who knows whether to escalate or absorb, and you make the calls — including ones with real cost consequences — that keep the programme moving without creating friction with the people who have to deliver it. What You’ll Do Own the schedule Build the delivery schedule proactively — never wait on inputs from others to start Read and challenge delivery schedules; don’t take a plan at face value Own the full end-to-end picture, from physical build to logical handoff Be relentless on the customer handoff date — it does not move quietly Run daily lockstep with the Field Lead to reconcile plan versus reality Know when to escalate and when to absorb — and make decisions with real cost consequences when the schedule demands it Drive accountability across every partner and vendor without creating friction Translate ground truth from the floor into sharp, accurate reporting Technical judgment and credibility Facilitate technical trade-off decisions between engineering, operations, and customers, and document the rationale Hold technical credibility in design and readiness reviews Influence and create solutions to technical challenges of moderate difficulty Stakeholder and executive communication Be the person senior customers and partners trust when delivery is going wrong: composed, credible, and honest under pressure Handle politically sensitive situations — vendor underperformance, customer escalations — with sound judgement Translate deployment complexity into decision-ready executive narratives Process and people Drive process and tooling improvements across a portfolio or region Deliberately balance standardization against program-specific needs Deliver through the people you’ve grown, not just your own output Who Thrives in This Role Owns outcomes, not tasks. The date is yours whether or not the inputs show up on time. Comfortable being the single point of accountability. When the customer asks “will we hit the date,” they’re asking you. Sharp under pressure, calm in escalation. You know the difference between a problem to absorb and a problem to raise — and you’re right most of the time. Numbers-honest. Your reporting reflects ground truth, not the version of the plan people wish were true. Builders of people. You grow talent around you and deliver through them, not just through your own hours. Requirements Proven experience owning end-to-end delivery schedules for complex, multi-partner technical deployments Track record as the customer-facing single point of accountability for a delivery date Demonstrated ability to build and challenge schedules independently, without waiting on other functions Experience running daily cadence with field/onsite teams to reconcile plan against reality Strong technical grounding — able to hold credibility in design and readiness reviews Experience managing vendor and partner accountability without damaging working relationships Strong executive communication skills — able to turn schedule and delivery complexity into clear, decision-ready narratives Willingness to travel to sites as needed to validate schedule against ground truth This role carries direct accountability for the customer handoff date. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $220,000—$300,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage vendor operational performance and contract lifecycle including SLA monitoring and liaison with Legal and Finance. | 6+ years in vendor operations or contract administration with a bachelor's degree and strong analytical and legal-commercial literacy. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About the Role We're looking for a Sr. Manager, Vendor Management to own the full operational performance and contract lifecycle of Nscale's vendor ecosystem — spanning operational service vendors and platform partners (Jira, ServiceNow, Sunbird DCIM, Linear/Procore, Salesforce). - You'll monitor SLA adherence, manage escalations, and own the contract registry and renewal cycle across every vendor category. - You're comfortable maintaining audit-ready compliance documentation and serving as the working-level point of contact for vendors, Legal, and other active service engagements. - You'll make sure SLA, performance, and contract data feeds cleanly into the dashboards and KPI reporting used by our Finance & Business Intelligence team. What You'll be Doing - Monitor SLA adherence across all active operational service and platform vendor relationships; maintain performance scorecards for each - Produce weekly and monthly vendor performance reports for leadership - Identify at-risk service performance trends early and escalate with recommended interventions - Own the operational escalation process for vendor performance failures, service quality issues, and SLA breaches - Provide day-to-day operational oversight of key vendor relationships — monitoring service delivery, coordinating against SLAs, and escalating issues as needed - Track SLA adherence and operational performance across all platform vendors (Jira, ServiceNow, Sunbird DCIM, Linear/Procore, Salesforce); serve as the working-level point of contact for day-to-day service delivery matters - Own the contract registry: track all active agreements, including expiration dates, renewal windows, and amendment history - Proactively flag upcoming renewals and renegotiation opportunities with recommended commercial positions - Manage contract amendment and change order processes; keep documentation accurate and current - Coordinate with Finance & Business Intelligence when negotiating or renewing platform agreements, ensuring contracts reflect required data access, integration, and configuration terms - Maintain audit-ready documentation for all vendor contracts and platform agreements - Track vendor compliance certifications, insurance requirements, and contractual obligations - Serve as the internal point of contact for Legal on contract review requests, redlines, and compliance questions - Research market rates, benchmark pricing, and competitive alternatives to support renegotiation strategy - Prepare renegotiation briefing materials and commercial recommendations About You - 6+ years in vendor operations, contract administration, procurement operations, or vendor management — preferably in infrastructure or operations-intensive environments - Experience managing operational service and software/platform vendor relationships concurrently, including contract portfolios spanning both categories - Strong organizational and communication skills — able to manage multiple concurrent vendor relationships across different categories - Strong legal-commercial literacy — able to read and interpret contract terms; experience working with Legal teams on review and redlines - Experience with vendor performance management systems and scorecarding, as well as contract management and document management platforms - Analytical — comfortable working with SLA metrics, service performance trends, and market/pricing benchmarking - Bachelor's degree in Supply Chain, Operations, Business, Legal Studies, or a related field; CPCM or paralegal certification a plus Why this role matters This role gives one leader end-to-end ownership of Nscale's vendor ecosystem — from SLA monitoring and escalation management to contract renewals and audit readiness. You'll be the driving force behind vendor performance across both operational service providers and platform partners, giving leadership a single, reliable source of truth on vendor health, risk, and renewal timing. You'll also be the critical link keeping Legal, Finance & Business Intelligence, and vendor partners moving in sync. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. - Highly competitive package (base + equity) with reviews every 12 months. 🚀 - Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ - Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. - Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement At NScale, we are committed to fostering an inclusive, diverse, and equitable workplace. We believe that a variety of perspectives enriches our work environment, and we encourage applications from candidates of all backgrounds, experiences, and abilities. We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $130,000—$160,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage procurement and operational delivery of AI hardware infrastructure, coordinating vendor relationships and logistics to support datacenter expansion. | 8-10 years experience in supply chain or hardware sourcing in datacenter environments, proven OEM relationship management, and proficiency with procurement systems and BI tools. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role Nscale is scaling fast — and the AI infrastructure that powers our global compute platform needs to arrive on time, every time. We're looking for a Senior Supply Chain Manager to support procurement execution and operational delivery across AI infrastructure hardware categories — GPUs, servers, networking, and IT equipment — as we expand our datacenter footprint worldwide. You'll be a key link between vendor commitments and on-the-ground delivery. That means helping drive operational reliability across AI infrastructure builds, supporting consistent planning processes across sites, and keeping our procurement engine running with the discipline and pace this environment demands. This role is scoped to the AI infrastructure layer — the compute, networking, and IT equipment stack that makes AI workloads run — not civil infrastructure like power systems, cooling, or physical buildings. This is a high-visibility role for someone who enjoys execution complexity and wants to contribute to how a fast-growing AI infrastructure company buys and deploys hardware at scale. What You'll Do You'll start by getting close to the ground. That means learning current procurement workflows, mapping supplier relationships across GPU vendors, server OEMs, and IT equipment partners, and helping identify where delivery risk is hiding — whether in lead times, contract terms, or gaps between what's on order and what's actually needed. You'll build working relationships with infrastructure, finance, and commercial teams, and help establish the operational baseline the wider team builds on. From there, you'll support the procurement execution cycle for AI infrastructure hardware. You'll manage vendor relationships and purchase order workflows across hardware categories, coordinate inbound logistics and delivery scheduling to keep AI infrastructure builds on track, and act as a point of escalation when supplier commitments slip. You'll work with teams across sites to help standardize planning and procurement processes — supporting consistency in how we forecast demand, issue POs, and manage delivery milestones regardless of geography. Over time, you'll take on a growing role in Nscale's expanding IT equipment category — end-user compute, networking peripherals, enterprise hardware — helping build vendor relationships and operational playbooks that scale with the business. You'll help design reporting cadences and dashboards that give leadership visibility into AI infrastructure hardware availability, delivery status, and procurement risk, and you'll contribute ideas as the supply chain function matures. Who You Are 8-10 years of experience in supply chain management, procurement operations, or hardware sourcing Background in datacenter, cloud infrastructure, or hyperscale environments — you understand what it means when a build slips Experience supporting GPU-based hardware procurement or large-scale server and networking deployments Track record managing OEM and hardware vendor relationships — from RFQ through delivery and acceptance Solid understanding of inbound logistics coordination, including import/export requirements, freight planning, and milestone tracking Experience contributing to procurement process standardization across multiple sites or geographies is a plus Comfortable working across IT equipment categories — networking hardware, end-user compute, enterprise peripherals Strong Excel skills; able to build and maintain procurement tracking and scenario models Familiarity with supply chain or procurement systems such as SAP, NetSuite, or Coupa Exposure to BI tools like Looker, Tableau, or Power BI for operational reporting is a plus A clear communicator who can translate delivery risk into plain-language updates and help drive action across functions What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀 Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support. Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. Salary Range The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $110,000—$159,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage global endpoint estate ensuring secure device deployment and compliance with SOC 2 and ISO 27001. | 5+ years experience in endpoint engineering or systems administration with strong Windows, macOS, MDM, and scripting skills. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role We’re hiring an Endpoint Engineer to help define, manage and improve Nscale’s global endpoint estate as the company scales rapidly across countries, offices and remote teams. This role sits within the Technology Operations Platforms team and is focused on the engineering, configuration and continuous improvement of our endpoint-management capability across Windows, macOS, mobile and BYOD environments. You’ll work closely with Technology Operations teams, Information Security and external device partners to ensure Nscale employees receive secure, reliable and well-managed devices from day one. You’ll also have the opportunity to broaden your endpoint engineering scope, build expertise across platforms and take on increasing ownership as Nscale grows. What You’ll Be Doing Endpoint Strategy and Standards Endpoint Strategy and Standards Implement and maintain endpoint standards for Windows, macOS, mobile and BYOD environments. Define standard builds, configuration baselines, compliance requirements and lifecycle processes. Maintain the device catalogue, including standard, engineering and executive device options. Contribute to the endpoint roadmap across MDM, EDR, patching, compliance and automation. Ensure endpoint standards meet global-scale, security and employee-experience requirements. Endpoint Management Endpoint Management Configure and manage endpoint-management platforms such as JumpCloud, Intune, Jamf or Kandji. With Information Security, build and maintain policies for encryption, screen lock, patching, updates, local admin, software deployment and compliance. Manage device groups, deployment rings and regional targeting. Troubleshoot endpoint-management issues and handle escalations from Technology Operations teams. Maintain clear documentation for endpoint policies, processes and configuration standards. Provisioning and Lifecycle Provisioning and Lifecycle Engineer and improve device provisioning, enrolment and deployment workflows. Enable zero-touch or low-touch deployment for new joiners and replacement devices. Work with device suppliers and logistics partners to improve procurement, stock, shipping and return processes. Define processes for refresh, repairs, reallocation and secure disposal. Maintain accurate asset data and integration with ITSM or asset-management platforms. Security and Compliance Security and Compliance Implement endpoint controls required for security and compliance, including encryption, EDR, patching and vulnerability remediation. Work with Information Security on endpoint hardening, local admin removal, BYOD, MAM and compliance requirements. Coordinate audit evidence collection for SOC 2, ISO 27001, Cyber Essentials Plus and SOX. Investigate and remediate non-compliant devices. Ensure endpoint changes follow agreed change-management and security-review processes. Automation and Continuous Improvement Automation and Continuous Improvement Automate repetitive endpoint tasks using scripts, platform-native automation or workflow tooling. Improve onboarding, offboarding, software deployment, reporting and compliance workflows. Build dashboards and reports for endpoint health, compliance, inventory and lifecycle status. Identify recurring endpoint issues and implement platform-level fixes. Test and roll out new endpoint capabilities in controlled rings. Cross-Functional Enablement Cross-Functional Enablement Provide clear guidance and escalation paths to Technology Operations teams. Create technical documentation, runbooks and troubleshooting guides. Work with Procurement and suppliers on hardware standards, availability and warranty processes. Partner with People and JML process owners to improve new-joiner readiness. Communicate endpoint changes clearly to relevant teams and affected users. Required Experience and Skills 5+ years’ experience in endpoint engineering, device management, systems administration or technology operations. Strong hands-on experience managing Windows and macOS devices. Experience with endpoint-management platforms such as JumpCloud, Intune, Jamf or Kandji. Experience configuring device policies, software deployment, patching, encryption and compliance controls. Good knowledge of identity, SSO, MFA and joiner, mover and leaver processes. Experience with EDR, antivirus or endpoint-security tooling. Scripting experience using PowerShell, Bash or Python. Strong troubleshooting, documentation and stakeholder-management skills. Ability to work effectively with Technology Operations, security, procurement and supplier teams. Highly Desirable Experience in a fast-growing, international organisation. Experience with device procurement, logistics, asset management and hardware lifecycle processes. Experience with Microsoft Intune, Jamf, Kandji, JumpCloud or Apple Business Manager. Exposure to BYOD, MAM and mobile-device-management strategies. Experience with Windows Autopilot, Apple Automated Device Enrolment or zero-touch deployment. Familiarity with SOC 2, ISO 27001, Cyber Essentials Plus or SOX requirements. Experience building endpoint reporting, dashboards or automation. What we can offer you At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀 Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support. Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $160,000—$190,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage end-to-end procurement and delivery of AI infrastructure by validating requisitions, tracking deliveries, and managing suppliers. | Bachelor's degree and 5+ years procurement or logistics experience, preferably in AI or datacenter environments, with expert contract management and asset tracking skills. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About the Role Nscale’s Supply Chain team is seeking an Order and Requisition Manager to direct the end-to-end procurement and delivery of critical AI infrastructure. This role will bridge the gap between design, sourcing/purchasing, and engineering on-site. This includes tracking hardware requisitions (servers, generators, racks, etc.) to ensure they arrive when needed without disrupting deployment timelines. This will also include quality checks and audits to ensure the delivered materials match the purchase orders and engineering specifications. You will partner with Sourcing, Supply Chain Operations, Project Management, Finance, and Suppliers/Vendors to ensure that all project-related materials are validated, ordered, tracked, and delivered in line with business requirements. This is a high-impact role for someone who combines operational discipline with strong commercial awareness, thrives in complexity, and can drive execution independently in a fast-moving environment. What You'll be Doing Requisition Management: validating requests, approving orders, and ensuring all purchase orders match engineering specifications for our facilities. Project Fulfillment: Tracking orders for on-time delivery; work to manage and mitigate delivery disruptions for long-lead procurements. Logistics: Monitoring inbound deliveries, inventory management, and final distribution to each datacenter site. Supplier/Vendor Partnership: Serve as a point of contact between vendors, 3PLs, and procurement/sourcing teams. Who You Are: Education & Experience: A Bachelor’s degree in Supply Chain Management, Engineering, or Business, plus at least 5 years of experience in procurement or logistics, preferably in AI or Datacenter tech environments. Location: Based within commuting distance to any of the following: Bellevue, WA; Austin, TX; Houston, TX; San Francisco, CA; New York, NY. Key Skills: Expert in contract management and quality reviews. Expert in managing logistics and deliveries, including ability to mitigate potential delays before they occur. Strong analytical problem solving skills Demonstrated ability to manage strict asset-tracking protocols for thousands of servers, network switches, and fiber optic components. Demonstrated ability to maintain meticulous records of asset receipt to ensure compliance for cross-functional teams. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $110,000—$175,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Lead supply chain forecasting and optimization efforts to improve hardware allocation and capital efficiency. | 10-12 years supply chain experience with proficiency in Excel, financial modeling, SQL, and supply chain planning systems. | ABOUT NSCALE Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. ABOUT THE ROLE Nscale is scaling fast — and the AI infrastructure that powers our global compute platform needs to arrive on time, every time. We're looking for a Principal Supply Chain Manager to own procurement execution and operational delivery across all AI infrastructure hardware categories — GPUs, servers, networking, and IT equipment — as we expand our datacenter footprint worldwide. You'll be the connective tissue between vendor commitments and on-the-ground delivery. That means driving operational reliability across every AI infrastructure build, unifying planning processes across sites, and ensuring our procurement engine runs with the discipline and pace this environment demands. This role is scoped to the AI infrastructure layer — the compute, networking, and IT equipment stack that makes AI workloads run — not civil infrastructure like power systems, cooling, or physical buildings. This is a high-impact, high-visibility role for someone who thrives on execution complexity and wants to shape how a fast-growing AI infrastructure company buys and deploys hardware at scale. WHAT YOU'LL DO You'll start by getting close to the ground. That means auditing current procurement workflows, mapping supplier relationships across GPU vendors, server OEMs, and IT equipment partners, and identifying where delivery risk is hiding — whether in lead times, contract terms, or gaps between what's on order and what's actually needed. You'll build the cross-functional relationships with infrastructure, finance, and commercial teams that will make you effective, and establish the operational baseline that everything else builds on. From there, you'll take ownership of the full procurement execution cycle for AI infrastructure hardware. You'll manage vendor relationships and purchase order workflows across all hardware categories, coordinate inbound logistics and delivery scheduling to keep AI infrastructure builds on track, and act as the primary point of escalation when supplier commitments slip. You'll work across sites to standardize planning and procurement processes — bringing consistency to how we forecast demand, issue POs, and manage delivery milestones regardless of geography. Over time, you'll expand your scope. As Nscale grows its IT equipment category — end-user compute, networking peripherals, enterprise hardware — you'll take ownership there too, building the vendor relationships and operational playbooks that scale with the business. You'll design the reporting cadences and dashboards that give leadership real-time visibility into AI infrastructure hardware availability, delivery status, and procurement risk. And you'll be a key voice in shaping how we build the supply chain function as the company matures. WHO YOU ARE * 10–12 years of experience in supply chain management, procurement operations, or hardware sourcing * Background in datacenter, cloud infrastructure, or hyperscale environments — you understand what it means when a build slips * Direct experience managing GPU-based hardware procurement or large-scale server and networking deployments * Proven track record managing OEM and hardware vendor relationships end-to-end — from RFQ through delivery and acceptance * Strong command of inbound logistics coordination, including import/export requirements, freight planning, and milestone tracking * Experience standardizing procurement processes across multiple sites or geographies * Comfortable expanding scope into IT equipment categories — networking hardware, end-user compute, enterprise peripherals * Advanced Excel and financial modeling skills; able to build procurement tracking and scenario models from scratch * Familiarity with supply chain or procurement systems such as SAP, NetSuite, or Coupa * Exposure to BI tools like Looker, Tableau, or Power BI for operational reporting * A clear, confident communicator who can translate delivery risk into plain-language executive updates and drive action across functions WHAT WE CAN OFFER YOU At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀 Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨ Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support. Human-First Flexibility: We treat you as humans first. 🫶🏽  EQUAL OPPORTUNITIES STATEMENT We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. SALARY RANGE The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $125,000—$200,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here. [https://drive.google.com/file/d/1QK5Yg04WHD9K9IAtJgQWubJZC9oLvatK/view?usp=sharing]

Lead intranet platform implementation and manage content governance and employee engagement. | 7-10 years experience in internal communications or digital workplace management with proven intranet project delivery and proficiency in digital workplace platforms. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. Role Overview We are seeking an experienced and delivery-focused Senior Manager, Internal Communications to own Nscale's first-ever company intranet — from initial platform selection through to build, launch, and ongoing channel management. This is a foundational role: you will be the single owner of one of our most important internal infrastructure projects, responsible for creating the digital home that connects Nscale employees across our global sites. You will work in close partnership with the People team and IT team as your primary stakeholders — People as the lead content owner for employee-facing resources, and IT as your technical delivery partner. The right candidate is equal parts communications strategist, project manager, and digital channel owner, with a proven track record of delivering intranet projects in complex, fast-moving environments. Key Responsibilities Discovery & Platform Selection Lead a structured requirements-gathering process across the business, with particular focus on the People team and IT team, to define what the intranet needs to do and for whom Evaluate and recommend an intranet platform, leading the RFP or vendor selection process in collaboration with IT and Procurement Build the business case for platform investment, including cost modelling, timeline, and expected employee impact Own the vendor relationship from selection through contract, implementation, and beyond. Build & Launch Define and own the intranet's information architecture, site structure, and navigation — ensuring it is intuitive and scalable as the company grows Establish a content governance model and editorial standards, including ownership rules for each section of the site Work with the People team to migrate and structure existing employee resources — including policies, benefits, onboarding materials, and org information — into the intranet Partner with IT to manage the technical implementation, including integrations with existing tools (e.g. Slack, Google Workspace, or Microsoft 365), SSO, and access controls Lead a phased launch plan, including internal communications, training sessions, and a rollout strategy that drives strong adoption from day one Coordinate content contributions from across the business ahead of launch, ensuring the intranet is populated and useful on go-live Ongoing Channel Management Serve as the intranet's permanent channel owner post-launch — accountable for its ongoing quality, relevance, and performance Maintain the homepage and key landing pages, ensuring content is current, accurate, and editorially strong Manage the editorial calendar for intranet content, coordinating with content owners across People, IT, and other teams Train and support intranet content owners across the business, building capability so teams can self-serve within a governed framework Monitor site analytics and user engagement data, producing regular reports on performance and making data-driven recommendations for improvement Gather and act on employee feedback to continuously improve the user experience, content quality, and site structure Manage platform upgrades, new feature rollouts, and any technical changes in partnership with IT and the vendor Stakeholder Partnership Act as the primary communications liaison between the People team and IT team, ensuring the intranet reflects both employee experience priorities and technical feasibility Work closely with the People team to ensure HR content — including policies, benefits, onboarding journeys, and company culture material — is well-structured, findable, and kept up to date Partner with IT on all technical aspects of the intranet, from implementation and integrations to ongoing maintenance and access management Engage senior stakeholders and department leads across the business to drive content contributions, champion the intranet internally, and maintain momentum post-launch Skills & Experience 7–10 years of experience in internal communications, digital workplace, or employee experience, with a significant focus on intranet ownership or management Demonstrable experience leading an intranet build or relaunch — from platform selection and information architecture through to go-live and adoption — is essential Hands-on experience with one or more intranet or digital workplace platforms (e.g. SharePoint, Confluence, Notion, Staffbase, Interact, Simpplr, or similar) Strong understanding of information architecture, content governance, and how to structure an intranet that employees actually use Proven ability to manage complex, cross-functional projects with multiple stakeholders, tight timelines, and competing priorities Experience working closely with HR/People and IT teams, with an understanding of how intranet content intersects with employee lifecycle and technology environments Excellent written communication skills — able to write and edit clearly for a range of employee audiences Analytical approach to channel management, with experience using site analytics to measure performance and inform decisions Comfortable managing vendor relationships, including contract negotiation, implementation oversight, and ongoing platform management A builder — energized by the opportunity to create something from nothing and see it through to completion Highly organized and detail-oriented, with strong project management instincts Collaborative and stakeholder-savvy, able to influence without authority across teams and seniority levels Proactive and self-directed — able to define the path forward in ambiguous situations Employee-obsessed, with a genuine belief that a well-designed intranet improves how people work High degree of discretion when handling sensitive organizational or people-related content The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range $140,000—$240,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Manage customer portfolios to ensure satisfaction and optimize service delivery for cloud-based AI infrastructure. | Requires 3+ years in service delivery or technical account management with strong cloud and virtualization knowledge. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Senior Service Delivery Managers (SSDMs) are trusted advisors who are responsible for a portfolio of customers. SSDMs provide high quality advice to ensure satisfaction and strengthen customer relationships. Key measures of success will include knowledge of and the relationship with customers, customer satisfaction measures and the consumption of services to forecast. SSDMs are a customer facing role requiring both long term strategic and short-term focus and must build strong relationships at various levels as they acquire thorough knowledge of their customers’ business. SSDMs will have the technical capability to answer questions on deploying in the cloud, give advice on technology integration and will lead service optimisation activities for their customers. Activities include improving utilisation, resilience, API integration and customer service for support escalations. Key Responsibilities • Responsible for building and leveraging the technical relationship with customers at all levels, including influencing Nscale to improve the products and services delivered. • Achieve trusted advisor status, capitalising on all opportunities to improve the overall customer experience. • Maintain excellent relationships with all Nscale teams supporting the Account. • Work closely with customer delivery teams to enable successful deployment of applications on to our cloud platforms and to achieve greatest value throughout their lifecycle. • Coordinate and expedite the resolution of technical issues acting as the key liaison point. Authority/Decision Making • Develop and agree Customer Plans ensuring knowledge transfer, ease of contact and escalation. • Own high-level escalations, irrespective of product or customer. • Provide quantified quality of service action/improvement plans, detailing remedial actions. • Use knowledge and experience to actively develop opportunities to increase revenue or satisfaction. • Orchestrate internal subject matter experts to provide guidance and troubleshooting. Knowledge/Skills/Experience • Takes a professional approach with excellent stakeholder management and teamwork skills. • Self-motivated, proactive and results driven. • Continuous learning approach; both in terms of building customer knowledge and understanding evolving technologies. • Develop and maintain an excellent knowledge of products and customer applications. • Understands the business domain, customer goals and underpinning technologies. • High level of general technical competence with a background in virtualisation, ideally VMware. • Good working knowledge of Cloud Computing (IaaS and PaaS) • 3+ years in an SDM or TAM role What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $90,000 USD - $130,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Provide technical support and infrastructure reliability in a cloud/data center environment, handling tickets, troubleshooting, and collaborating with teams. | 2-4 years experience in support or infrastructure engineering with knowledge of Linux, networking, virtualization, scripting, and cloud fundamentals. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you'll be contributing to building the technology that powers the future. About The Role We're looking for an Engineer that has good people, leadership & technical skills. • A technical expert responsible for ensuring the efficiency, reliability, and scalability of data center infrastructure. • You're comfortable problem solving & making decisions on complex topics with high levels of ambiguity in a results driven environment. • You're comfortable influencing without authority and exceptional at building relationships with senior stakeholders across the business to get things done. • You have the understanding and skillset to grasp technical concepts and problems quickly • You have strong analytical skills • You're a doer who is extremely organized and diligent • You're a self starter, curious, and quick to learn, knowing what questions to ask to get up to speed quickly What You'll Be Doing • Join the Support duty rotation and handle day‑to‑day tickets and alerts, escalating early and appropriately. Collaborate with Engineering with guidance when incidents or changes require it. • Accurately record, update, manage and resolve tickets using the ticketing system whilst keeping all parties informed of the tickets progression. • Follow established runbooks to resolve common issues. Propose improvements and contribute incremental fixes with review. • Keep tickets up to date with clear notes, next steps, and customer communications via the agreed channels. • Learn the Platform fundamentals so you can help customers get value from our services, asking for support when deeper expertise is needed. • Participate in monitoring, troubleshooting, and triage. Capture logs and facts to enable efficient handover. • Deliver assigned tasks and project work to agreed quality and timelines. Flag blockers early and seek help when needed. • Share knowledge by documenting steps you've validated and by contributing to training materials. Shadow seniors during complex work to build capability. • Take part in incident reviews as a contributor and help track preventative follow‑ups in your scope. • Identify areas for implementation for automation to optimize processes. • Constantly endeavour to learn and upskill. • Collaborate with cross-functional teams for service improvements. Be the escalation point for onsite operations staff. • Participate in on‑call or out‑of‑hours work when scheduled and after onboarding. • Availability to travel to Nscale or Customer locations to assist with deployments, trouble shooting and operational tasks and attendance of supplier related training courses. About You (Skills / Qualifications) • 2–4 years of experience in a support, operations, or infrastructure engineering role, ideally within a cloud, data center, or managed services environment. • Growth mindset. Curious, dependable, and collaborative. You seek feedback, ask questions, and invest in learning to progress toward Senior. • Platform and DC fundamentals. Awareness of servers, networks, storage, and virtualization concepts, ideally from a support or operations background. • Linux fundamentals. Comfortable with the CLI, services via systemd, filesystems, permissions, and basic networking tools. Able to troubleshoot common issues and know when to escalate. • Networking basics. Solid grasp of IP addressing, subnets, VLANs, routing at a high level, DNS, and firewalls. Advanced topics like BGP or VXLAN are a plus, not required. • Kubernetes exposure. Understand core concepts like nodes, pods, services, and logs. Can perform basic troubleshooting and follow runbooks. Cluster‑level administration experience is a nice to have. • GPU awareness. Familiar with basic diagnostics such as nvidia‑smi. • Observability foundations. Able to use dashboards and alerts to identify symptoms, gather evidence, and follow runbooks. Comfortable proposing simple alert or dashboard tweaks with review. • Scripting and automation basics. Comfortable reading and writing simple Bash or Python snippets and using Git for version control. Experience with Ansible or Terraform is beneficial but not required. • Cloud and virtualization basics. Familiarity with common hypervisor or cloud troubleshooting flows. OpenStack experience is a plus, not a requirement. Nice to Have: • Hands‑on exposure to Kubernetes administration, operators, and storage or networking add‑ons. • Deeper GPU/HPC concepts such as RDMA/InfiniBand, performant distributed workload basics, or job schedulers. Awareness and used NCCL for performance troubleshooting. • Infrastructure as Code and config management tools like Ansible or Terraform. • GitOps and CI/CD participation. Contributing to pipelines and modernizing scripts using GitHub Actions or similar. • Experience with access and security tooling used at Nscale, such as Teleport or Vault. • Progress toward relevant certifications over time (e.g., Linux, Kubernetes, cloud, or security) What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Equal Opportunities Statement We strongly encourage applications from people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, careers, and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Design, build, and operate reliable, scalable AI infrastructure with automation and operational excellence. | 5-8+ years in SRE or systems engineering with strong Linux, networking, automation, and troubleshooting skills. | About Nscale Nscale is the GPU cloud engineered for AI—purpose-built to deliver high-performance, cost-efficient infrastructure for AI-native startups and global enterprises. We enable organizations to accelerate innovation, reduce the complexity of AI development, and achieve meaningful business outcomes through scalable, sustainable compute. Our culture is defined by ownership, accountability, and rapid innovation. We operate with urgency and transparency, and every team member contributes to building the infrastructure powering the future of AI. The Opportunity Nscale’s AI Infrastructure Operations team supports one of the most demanding AI platforms in the industry. We are looking for a Senior Site Reliability Engineer to help design, build, and operate reliable, scalable infrastructure across our GPU cloud. This role is focused on hands-on engineering, system reliability, and operational excellence. You will work across software, systems, and infrastructure to improve performance, automate operations, and ensure platform stability at scale. What You’ll Be Doing • Design, build, and improve automation, tooling, and infrastructure systems supporting AI and HPC workloads • Contribute to the development of control-plane systems and operational frameworks • Define and implement SLOs, SLIs, and monitoring strategies to ensure system reliability • Participate in incident response and root cause analysis, driving improvements to reduce recurrence • Identify and address reliability and performance bottlenecks across systems • Collaborate with Engineering, Network, and Fleet teams to improve system design and operational processes • Drive improvements in availability, scalability, and operational efficiency • Mentor junior engineers and contribute to a strong engineering and reliability culture What You Bring • 5–8+ years of experience in SRE, Systems Engineering, or Software Engineering in production environments • Strong software engineering skills with experience building automation and infrastructure tooling • Solid understanding of Linux systems, networking, and distributed systems • Experience troubleshooting issues across infrastructure, OS, networking, and application layers • Familiarity with monitoring, alerting, and observability tools • Ability to balance reliability, performance, and delivery speed Preferred Experience • Experience with AI or HPC environments, including GPUs or high-performance systems • Exposure to high-speed networking (InfiniBand/RDMA) • Familiarity with Kubernetes, cloud platforms, or bare-metal environments • Experience with observability systems in high-scale environments The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $100,000 USD - $165,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Lead design and operation of global cluster networking infrastructure for AI GPU cloud platform. | 12+ years networking experience with senior leadership in large-scale data center or HPC networking environments. | • About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role We are seeking a Director of Engineering for Cluster Networking to lead the architecture, design, and engineering delivery of our global cluster networking infrastructure. This is a deeply technical leadership role responsible for building and operating high-performance, large-scale networking environments that underpin our GPU cloud platform and customer-facing AI workloads. You will own the technical strategy and execution of cluster networking, including high-speed Ethernet and InfiniBand fabric design, data centre networking, and WAN interconnectivity. While this role includes elements of program and cross-functional coordination, it is fundamentally an engineering leadership position—responsible for architectural integrity, technical standards, operational excellence, and building a world-class networking engineering organization. This is a high-impact role for a hands-on technical leader who thrives in fast-paced, ambiguous environments and is passionate about building resilient, high-performance infrastructure at global scale. What You'll Be Doing Technical Strategy & Architecture Leadership • Define and evolve the multi-year technical roadmap for cluster networking, aligning architecture with Nscale's AI platform requirements and growth strategy. • Own the design and evolution of high-performance networking fabrics (Ethernet, InfiniBand) for GPU clusters and AI workloads. • Establish and maintain reference architectures and engineering standards across all regions and data centres. • Make key architectural decisions on topology (e.g., Fat Tree, Rail), routing, congestion control, resiliency, and scalability. • Evaluate emerging technologies, vendors, and design approaches to ensure Nscale remains at the forefront of HPC and cloud networking innovation. Engineering Execution & Delivery • Lead end-to-end engineering delivery of cluster networking solutions—from design and lab validation to production deployment and optimization. • Partner with deployment, hardware, and data centre teams to ensure accurate BOMs, scalable designs, and flawless implementation. • Oversee capacity planning, performance modeling, and scaling strategies to meet rapid customer demand. • Ensure network changes and expansions are executed with minimal risk and zero customer impact wherever possible. • Introduce structured engineering lifecycle processes, including design reviews, validation gates, and post-incident analysis. Operational Excellence & Reliability • Own the operational performance, availability, and reliability of cluster networking infrastructure globally. • Drive automation initiatives for provisioning, configuration management, monitoring, and remediation. • Champion best practices in observability, performance tuning, and fault isolation for large-scale AI clusters. • Lead incident response for major networking events, conducting root cause analysis and driving systemic improvements. • Establish clear SLAs, SLOs, and KPIs to measure and continuously improve network performance and resilience. Cross-Functional & Program Collaboration • Collaborate closely with Compute, Platform, SRE, Data Centre Operations, and Procurement teams to ensure aligned execution. • Provide technical leadership in cross-functional planning forums, ensuring networking requirements are clearly understood and prioritized. • Support structured program planning and dependency management across regions and infrastructure initiatives. • Communicate architectural direction, risks, and trade-offs clearly to executive leadership and stakeholders. • Influence roadmap decisions through deep technical insight and data-driven analysis. Team Leadership & Development • Build, mentor, and scale a high-performing cluster networking engineering team. • Foster a culture of engineering rigor, ownership, accountability, and continuous improvement. • Establish clear technical career pathways for engineers, including senior and principal-level growth tracks. • Lead recruitment efforts to attract top networking talent in highly competitive markets. • Act as a technical role model—setting high standards for design quality, documentation, and operational discipline. Continuous Innovation & Improvement • Drive ongoing improvements in network efficiency, performance, and cost optimization. • Lead experimentation and benchmarking of new hardware, optics, firmware, and automation tooling. • Identify opportunities to reduce deployment time, increase reliability, and enhance customer performance outcomes. • Stay current with advancements in AI networking, HPC fabrics, and large-scale distributed systems. • Contribute to long-term infrastructure strategy as Nscale expands globally. About You Experience & Background • 12+ years of experience in networking or infrastructure engineering, with at least 5 years in a senior technical leadership role (Head of Engineering, Director, or equivalent). • Deep hands-on experience designing and operating large-scale data centre or HPC networking environments. • Proven expertise in high-speed Ethernet and/or InfiniBand fabrics supporting GPU or AI workloads. • Strong background in data centre networking, routing protocols, congestion management, and high-availability design. • Experience leading globally distributed engineering teams in high-growth or hyperscale environments. • Exposure to structured program delivery and cross-functional coordination in complex infrastructure initiatives. Core Competencies • Technical depth: expert-level understanding of networking technologies (Ethernet, InfiniBand, RDMA, BGP, EVPN, VXLAN, DC fabrics) and their application in AI/HPC environments. • Architectural leadership: ability to design scalable, resilient, high-performance cluster networking systems. • Engineering execution: strong command of engineering lifecycle processes, validation, and production operations. • Automation mindset: experience with infrastructure-as-code, network automation frameworks, and DevOps practices. • Reliability focus: demonstrated success building highly available, fault-tolerant infrastructure. • Data-driven decision making: skilled at performance analysis, capacity modeling, and using metrics to guide architectural decisions. • Communication mastery: able to explain complex technical concepts clearly to both technical and non-technical audiences. • Stakeholder influence: comfortable driving alignment across engineering, operations, and executive leadership. Skills & Attributes • Hands-on technical leader who remains close to architecture and critical technical decisions. • Structured thinker with strong systems-level perspective and attention to detail. • Comfortable operating in fast-paced, high-growth environments with evolving priorities. • Proactive problem-solver with a pragmatic, solutions-oriented mindset. • Passionate about building world-class AI infrastructure and high-performance networking systems. • Strong written and verbal communication skills; comfortable presenting technical strategy to senior leadership. • Collaborative and inclusive leadership style; ability to build trust and high-performing engineering teams. Nice to Have • Experience designing networking for large-scale GPU clusters or AI training environments. • Familiarity with HPC networking topologies (Fat Tree, Rail, Dragonfly). • Experience with SONiC, Cumulus, or other open networking platforms. • Knowledge of optics, transceivers, and high-speed interconnect standards (400G/800G). • Experience working with hardware vendors and participating in technical evaluations or RFPs. • Background in SRE, distributed systems, or large-scale cloud infrastructure. • Experience with Palantir Foundry, data platforms, or operational analytics. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. 🚀 • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $150,000 USD - $300,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Provide first and second-line technical support and escalate complex issues appropriately. | 1-3 years technical support experience with strong troubleshooting and communication skills, familiarity with IT fundamentals and remote support tools. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. About The Role Nscale is seeking a Support Desk Analyst to provide first and second-line technical support to both internal teams and external customers. This role serves as the frontline of our support organization, ensuring timely resolution of technical issues, maintaining high service standards, and escalating complex problems appropriately. You will play a critical role in maintaining operational continuity and delivering a high-quality support experience in a fast-paced, high-growth AI infrastructure environment. What You'll Be Doing • Handle incoming support requests via ticketing systems, email, and chat channels. • Diagnose, troubleshoot, and resolve hardware, software, and cloud infrastructure issues. • Log, track, and maintain accurate updates on all support tickets. • Prioritize and escalate issues appropriately based on severity and impact. • Maintain professional, clear, and courteous communication with users and stakeholders. • Provide first-line technical support for connectivity, access, and configuration issues. • Assist with account provisioning, permissions management, and authentication support. • Support onboarding and offboarding processes, including device and access setup. • Document issues, resolutions, and recurring patterns to build and maintain a knowledge base. • Identify systemic issues and escalate recurring problems to engineering or infrastructure teams. • Contribute to continuous improvement of support processes and workflows. • Identify opportunities for automation of repetitive support tasks. • Participate in knowledge-sharing sessions and internal training initiatives. • Support implementation of new tools, systems, and support platforms. • Collaborate closely with Internal IT, Infrastructure, and Platform Engineering teams. • Support incident response efforts and assist in restoring service during outages. • Ensure alignment with IT security and data protection standards. Key Performance Indicators • First response time • Ticket resolution time • Customer satisfaction (CSAT) • Ticket backlog management • Escalation accuracy and efficiency • Knowledge base contribution and documentation quality About You • 1–3 years of experience in technical support, help desk, or a customer-facing technical role. • Strong troubleshooting and analytical problem-solving skills. • Excellent written and verbal communication skills. • Ability to prioritize effectively in a fast-paced, high-growth environment. • Organized, disciplined, and detail-oriented approach to work. • Reliable and methodical with strong ownership mindset. • Collaborative team player with strong interpersonal skills. Technical Knowledge • Solid understanding of IT fundamentals (networking, operating systems, cloud concepts). • Experience supporting Windows and/or macOS environments. • Familiarity with ticketing systems and remote support tools. • Basic understanding of IT security and data protection principles. • Experience with VPN technologies and remote access troubleshooting. Nice to Have • Experience in a startup or scale-up environment. • Familiarity with cloud platforms (AWS, GCP, Azure). • Exposure to GPU infrastructure or AI/ML environments. • Understanding of IT Service Management (ITIL) processes. • Relevant certifications (CompTIA A+, Security+, or similar). • Experience supporting technical or engineering teams. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. 🚀 • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. ✨ • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $40,000 USD - $80,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.

Build and maintain control plane, tooling, and automation for AI infrastructure fleet and automation to improve system availability and reduce operational costs. | Requires 5+ years infrastructure software engineering experience with programming in C, C++, Java, Python, Linux systems, networking, and distributed systems. | About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. Overview As an Infrastructure Software Engineer for Fleet & Automation, you will be a critical member of the AI Infrastructure Operations team, responsible for ensuring the acceptance, performance, and scalability of our cutting-edge AI and High-Performance Computing (HPC) environments. Leveraging software engineering principles, you will focus on building and maintaining the control plane, tooling, and automation that supports Fleet Operations, Network Operations, and Observability functions. Your work will directly translate into higher system availability and reduced operational costs. Key Responsibilities • Perform technical architecture, roadmap and implementation for workflow automation systems, driving architecture decisions that balance automation complexity, reliability, and maintainability. Identify and resolve performance and scalability issues. Establish technology and product direction in collaboration with other tech leads, managers, and senior leadership. • Own end-to-end delivery of device provisioning, validation, testing, and remediation workflows at scale. • Design and build workflow orchestration systems for hardware lifecycle management, including GPU nodes and network switches. • Partner with Infrastructure, Platform, and SRE teams to translate operational needs into robust, scalable automation. • Establish engineering standards for reliability, observability, and operational excellence across all services. Help set up engineering best practices in collaboration with the broader engineering team. • Build production-grade Python systems for hardware lifecycle automation, leveraging AI tools to accelerate delivery. Assess impact to team software stack from new hardware product programs and explore AI driven process improvement and automation. • Collaborate with cross-functional teams (product, design, operations, infrastructure) to build efficient, interoperable, and maintainable automated systems. Required Qualifications • Education: Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. • Experience: 5+ years relevant experience building large-scale infrastructure applications or similar experience. • Programming: Experience in utilizing languages such as C, C++, Java, and scripting languages such as Python for API design and unit testing techniques. • Systems Expertise: Deep understanding of Linux operating systems, networking fundamentals (TCP/IP, BGP), and familiarity with configuration management tools (e.g., Ansible, Terraform). • Distributed Systems: Experience building, running and debugging large-scale infrastructure, stateful and stateless services for distributed systems or networks, and experience with compute technologies, storage, or hardware architecture. Experience integrating with infrastructure tooling such as: DCIMs, NetBox, OpenStack, bare metal APIs (MAAS, Ironic, IPMI). Preferred Qualifications • Master’s degree or PhD in Engineering, Computer Science, or a related technical field. • Experience designing, analyzing and improving efficiency, scalability, and performance of various system resources. • Direct experience with AI/HPC infrastructure, including NVIDIA GPUs, InfiniBand or high-speed Ethernet fabrics, and related management software (e.g., NCCL, SLURM). • Experience with advanced observability and monitoring systems (Prometheus, Grafana, OpenTelemetry) for complex, high-cardinality telemetry data. • Familiarity with cloud-native technologies (Kubernetes, Docker) and infrastructure-as-code principles. • Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements). • Familiarity with SLOs/metrics measurement, logs/telemetry/metrics integration with tools for enhanced operator experience. What We Can Offer You At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core. • Highly competitive package (base + equity) with reviews every 12 months. • Join the fastest-growing tech startup, your chance to push boundaries, collaborate with brilliant minds, and make your mark on cutting-edge AI. • Expect a dynamic progression plan tailored to your ambitions. Grow by trying new things, leading, challenging the status quo, and owning your impact, always with our full support. • Human-First Flexibility: We treat you as humans first. Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments. Join our thriving remote-first team. Geography is no barrier to impact or connection. We build seamless virtual collaboration, empowering you, wherever you work. Equal Opportunities Statement We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. If there’s anything we can do to accommodate your specific situation, please let us know. The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role. The range below reflects the base salary for the position. Actual compensation may vary based on job-related factors such as skill set, experience, education, and location. In addition to base salary, this role may be eligible for bonus, equity, and/or commission programs. Nscale may offer a competitive benefits package including medical, dental, vision, flexible paid time off, parental leave, and retirement plan participation. Salary Range: $150,000 USD - $215,000 USD For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.