NRG

Build and scale customer acquisition through Field Operations, lead retail and Smart Home Expert programs, and establish operating models, performance measures, and teams to deliver growth. | Requires 7+ years in sales, operations, strategy, growth, program management, or related work, 3+ years of leadership, and experience scaling programs across distributed organizations. | Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Position Summary: The Senior Manager of Field Revenue Growth is responsible for building and scaling new customer acquisition channels through Vivint's Field organization. This leader will identify opportunities to leverage the Field's national footprint, customer access, and workforce to generate incremental customer growth, then develop the operating models, capabilities, processes, and teams required to scale those opportunities. The Senior Manager will own Field Retail, including Vivint's Costco program, as well as the continued development and integration of the Smart Home Expert program into the Field Service organization. As new growth opportunities emerge, this role will be responsible for evaluating, incubating, proving, and scaling additional Field-led acquisition channels. Success in this role requires a combination of growth strategy, sales performance management, operational execution, change leadership, and cross-functional influence. The Senior Manager must be able to translate emerging growth opportunities into scalable operating models and drive results through a geographically dispersed Field organization. Key Responsibilities: Build and Scale Field Acquisition Channels • Develop and execute the strategy for growing Field Operations as a meaningful customer acquisition channel. • Identify and evaluate opportunities to leverage Vivint's Field workforce, customer interactions, retail partnerships, and geographic footprint to drive incremental customer growth. • Build business cases, operating models, performance expectations, and implementation roadmaps to move new acquisition concepts from pilot to scale. • Establish success measures to determine when programs should scale, be modified, or be discontinued. • Develop repeatable capabilities to launch and scale new Field-led growth channels. Own the Field Retail Program • Lead Vivint's Field Retail organization, beginning with the Costco retail program. • Lead the Manager of Field Retail and establish expectations for retail volume, sales productivity, install rate, and program performance. • Develop strategies to achieve acquisition and install-volume commitments while maintaining flexibility in warehouse footprint, roadshows, staffing, and market deployment. • Partner with Field leadership to ensure staffing, execution, coaching, and accountability across participating markets. • Ensure the technology, sales tools, scheduling, communication, reporting, and operating processes needed to scale. • Partner with Business Development, Sales, Field Operations, Technology, Finance, Workforce Management, and other teams to support retail growth and expansion beyond Costco. Scale and Integrate the Smart Home Expert Program • Own the growth, development, and Field integration of the Smart Home Expert program. • Lead the Manager of Revenue Performance and team building the capabilities, processes, and infrastructure needed to make Smart Home Experts sustainable within Field Service operations. • Establish scalable recruiting, selection, development, certification, and performance-management processes. • Build Field leadership routines, tools, reporting, and accountability to manage and develop Smart Home Experts. • Ensure Smart Home Experts maintain strong sales capability while meeting customer experience, installation quality, safety, and Field execution expectations. • Partner with Field leadership to transition the program into a sustainable Field operating capability and evaluate talent strategies for future growth. Lead Through Influence • Build strong partnerships with Regional Managers, Field Service Managers, and other Field leaders responsible for Field Growth programs. • Drive performance where direct accountability sits outside the Field Revenue Growth organization. • Establish credibility by combining analytical insight with practical understanding of Field operations. • Align leaders around program expectations, address execution barriers, implement corrective actions, and lead change across a geographically dispersed organization. Lead and Develop the Field Revenue Growth Team • Lead managers responsible for Field Retail and Smart Home Expert growth and integration. • Establish clear goals, operating rhythms, accountability, and development expectations. • Build a culture of ownership, experimentation, data-driven decision making, and continuous improvement. • Ensure the organization remains appropriately structured as programs scale and new acquisition channels are added. Measures of Success: Success in this role will be measured through outcomes including: • Incremental customers and installs generated through Field acquisition channels. • Growth and performance of the Field Retail program. • Retail sales productivity and install rate. • Successful scale and integration of the Smart Home Expert program. • Smart Home Expert recruiting, development, adoption, and performance. • Successful launch and scale of new Field acquisition opportunities. • Field adoption and execution of growth programs. • Ability to build scalable operating processes rather than programs dependent on centralized intervention. • Financial performance and return on investment of Field Growth initiatives. Qualifications: • 7+ years of experience in sales, operations, strategy, growth, program management, or related functions. • 3+ years of leadership experience, including experience leading managers and/or high-impact cross-functional teams. • Demonstrated experience building, scaling, or transforming programs across a distributed operating organization. • Strong understanding of sales performance, customer acquisition, and operational execution. • Proven ability to drive results through influence in matrixed environments where execution is owned by other leaders. • Strong analytical skills with the ability to translate performance data into clear insights and action. • Experience developing operating models, performance management systems, and scalable processes. • Strong executive communication and ability to influence leaders across multiple functions and organizational levels. • Demonstrated ability to operate effectively in ambiguous environments and turn emerging opportunities into structured execution plans. • Bachelor's degree or equivalent relevant experience. Leadership Profile: The successful Senior Manager of Field Revenue Growth will be a builder. This leader should be comfortable taking an opportunity that is not yet fully defined, determining what must be true for it to succeed, creating the operating model around it, and driving the organization from pilot through scale. They must balance growth orientation with operational discipline-pushing aggressively for customer acquisition while ensuring programs can be executed reliably by the Field organization. Because much of the work will be accomplished through teams and leaders outside of their direct reporting structure, the ability to influence, create alignment, and establish accountability will be critical. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.

Define customer validation across product lifecycle phases and translate customer feedback into recommendations that guide product scope and launch decisions. | Requires a bachelor’s degree and at least five years of experience in customer validation, program management, or product operations. | Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.   Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.Position Summary The Senior Program Manager, Customer Validation is responsible for defining and executing customer validation strategies that help ensure products are ready to deliver exceptional customer experiences before launch.   Operating as a highly autonomous individual contributor, you will serve as the customer validation subject matter expert for products moving through alpha, beta, launch readiness, and post-launch learning. You will partner closely with Product Management, Engineering, Design, Quality, Operations, and Product Research to determine what customer evidence is needed, how it should be collected, and what it means for product readiness.   This role goes beyond traditional beta program management. You will design validation strategies, define customer cohorts, develop testing methodologies, analyze customer feedback and sentiment, and provide data-driven recommendations that influence product scope, readiness, and launch decisions.   You will help transform customer validation into a scalable discipline that provides product teams with confidence they are building experiences customers will love while ensuring launch decisions are grounded in meaningful customer evidence.Primary Responsibilities Customer Validation Strategy & Planning Own customer validation strategy for products progressing through alpha, beta, launch readiness, and post-launch learning activities. Define validation plans, success criteria, customer cohorts, participant requirements, testing activities, and measurement approaches. Determine what customer evidence is required to evaluate functional readiness, customer sentiment, usability, adoption potential, and overall experience quality. Partner with Product Researchers to leverage research insights and translate them into later-stage validation and measurement strategies. Establish scalable methodologies, frameworks, and best practices for customer validation across the organization.   Alpha and Beta Program Design & Execution Design customer validation programs that assess both product functionality and customer experience via surveys and in lab testing. Develop surveys, feedback mechanisms, testing activities, and measurement plans that generate actionable customer insights. Partner with beta operations teams responsible for participant recruitment, fulfillment, communications, and logistics. Ensure validation programs accurately represent target customer populations through appropriate cohort selection and segmentation strategies. Identify validation risks, gaps, and dependencies while driving programs to successful completion.   Customer Insights & Readiness Recommendations Analyze quantitative and qualitative feedback to identify customer experience opportunities, product readiness concerns, and launch risks. Measure and evaluate customer sentiment, satisfaction, confidence, and perceived value in addition to product functionality. Synthesize customer feedback into clear recommendations for Product, Engineering, Design, and leadership teams. Develop executive-ready reports, readiness assessments, and customer validation summaries. Translate complex customer feedback into practical actions and business recommendations.   Cross-Functional Leadership & Influence Serve as the customer validation SME for assigned products and initiatives. Partner with Product, Engineering, Design, Quality, Operations, Customer Support, and Research teams throughout the product lifecycle. Challenge assumptions, identify customer risks, and advocate for customer needs throughout development and launch planning. Escalate readiness concerns and help teams make informed decisions regarding scope, timing, and launch readiness. Drive alignment across stakeholders while operating with substantial autonomy and influence. Required Skills & Functional Dimensions Customer Validation Expertise: Ability to translate product questions, risks, and requirements into effective customer validation strategies and programs. Program Leadership: Proven ability to manage complex cross-functional initiatives involving multiple stakeholders, dependencies, and timelines. Analytical Thinking: Strong ability to analyze customer feedback, identify meaningful patterns, and develop actionable recommendations. Survey & Measurement Design: Experience developing customer surveys, feedback mechanisms, and measurement frameworks that generate reliable insights. Technical & Product Fluency: Ability to effectively partner with Product Management and Engineering teams and translate technical requirements into customer-facing validation activities. Executive Communication: Strong written and verbal communication skills with the ability to influence decisions through clear, evidence-based recommendations. Customer Advocacy: Passion for representing the customer's perspective and ensuring customer evidence informs product decisions. Autonomous Execution: Ability to operate independently, define strategy, manage ambiguity, and drive outcomes with limited direction. Required Education & Experience Experience: 5+ years of experience in Customer Validation, Beta Programs, Product Operations, Program Management, Product Development, Technical Program Management, or a related field. Cross-Functional Leadership: Demonstrated success partnering with Product, Engineering, Design, and Operations teams to deliver complex product initiatives. Customer Insights & Analysis: Experience analyzing customer feedback and translating data into actionable product recommendations. Program Development: Proven experience developing structured testing, validation, customer feedback, or product readiness programs. Technical Product Experience: Experience supporting the development or launch of hardware, software, platform, AI, energy, mobile, or connected product experiences. Education: Bachelor's degree in Business, Engineering, Human Factors, Psychology, Product Development, or a related field; equivalent practical experience considered. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.   EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)   Official description on file with Talent.   We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.   The base salary range for this position is: $140,000 - $190,000* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

Design, build, and operate scalable distributed systems and APIs for smart home platform infrastructure. | 5+ years experience in production systems, strong backend language skills, distributed system design, and cloud-native tooling experience. | Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Who We Are Vivint Smart Home is redefining the future of home automation and security at massive scale. With millions of connected devices and customers across North America, we operate one of the largest IoT platforms in the industry -- powering real-time experiences that matter in our customers’ homes every day. We’re building a new engineering presence in Seattle to accelerate innovation and raise the bar on platform engineering. This team will take on some of the hardest distributed systems and infrastructure challenges in the company. If you’re excited by ownership and the opportunity to build systems that operate at scale in the real world, this is your chance to help shape both the technology and the culture from the ground up. The Opportunity We are hiring experienced engineers to help define and build the next generation of Vivint’s platform infrastructure. You will design and operate systems that power real-time smart home experiences—spanning cloud services, event pipelines, APIs, and IoT integrations. Your work will directly impact millions of devices and customers. This is a high-ownership, high-impact role where you’ll: • Build and scale distributed systems that handle large volumes of real-time events • Drive architecture and technical direction, not just implementation • Improve performance, reliability, and operability of core platform services • Collaborate across mobile, backend, embedded, and data teams to deliver end-to-end experiences • Help establish engineering practices and technical culture for a growing Seattle team What You’ll Do • Design and implement high-scale cloud services and APIs used by mobile apps, cameras, and smart home devices • Own systems end-to-end: design, deployment, observability, and production operations • Contribute to and lead architecture discussions for new platform capabilities • Build systems that are secure, resilient, and low-latency in a distributed environment • Develop event-driven systems and integrations across IoT, backend services, and mobile platforms • Mentor engineers and raise the overall engineering bar What We’re Looking For: Required Qualifications • 5+ years of experience building and operating production systems (we are open to Senior → Staff level) • B.S. in Computer Science or related field preferred • Strong experience in Go, Python, or similar backend languages • Experience designing distributed systems with scalability, availability, and performance in mind • Experience building REST and/or gRPC APIs • Strong problem-solving skills and a track record of ownership and execution • Experience working with modern cloud-native tooling (containers, orchestration, CI/CD) Preferred Qualifications • Experience with event-driven architectures (Kafka, messaging systems) • Experience with IoT systems or device communication protocols (e.g., MQTT) • Familiarity with Kubernetes, Docker, and cloud infrastructure • Experience with NoSQL databases (e.g., MongoDB) • Experience with video streaming and technologies (e.g. MP4, HLS, ffmpeg) • Experience using AI-assisted development tools for engineering workflows What Makes This Role Different • Greenfield team in Seattle – help define the culture, technical direction, and hiring bar • Massive real-world scale – millions of connected devices generating continuous event streams • Full ownership – from design through production • Cross-domain complexity – IoT + cloud + mobile + real-time systems • Innovation-first culture – including programs like quarterly Innovation Week to explore new ideas Compensation & Benefits • Competitive compensation • Performance bonus (AIP) • Comprehensive health benefits, 401(k), and wellness programs • Employee Stock Purchase Plan • Flexible time off Why Join Us You’ll work on systems that matter—where reliability, latency, and correctness directly affect people’s homes and safety. This is a chance to join at an inflection point, influence the architecture, and help build a high-caliber engineering hub. The base salary range for this position is: $153,000 - $185,000* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts. NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.