Novartis AG

Lead and facilitate human-centered design initiatives to improve employee experiences, translating insights into actionable solutions, and coaching teams in design practices. | Extensive experience in innovation, human-centered design, service design, or digital experience, with proven ability to translate insights into prototypes and influence stakeholders. | Summary You will step into a pivotal role where you shape how employees experience People & Organization (P&O) by bringing human centered design thinking, service design and innovation into everyday ways of working. This is a highly influential opportunity to uncover what truly matters to employees, help leaders see challenges through a fresh lens, and design solutions that make work simpler, more connected and more meaningful. You'll guide teams through discovery, co‑creation and iteration, building confidence and capability as you partner with Global Process Owners (GPOs) and stakeholders to deliver human-centered experiences that are intuitive, integrated and grounded in real needs. In this role, your curiosity, empathy and strategic design mindset directly contribute to transforming how P&O delivers value across Novartis. About the Role Key responsibilities: • Assess and frame complex business, people and process challenges to determine the right innovation and design approach. • Identify insights, blind spots and experience opportunities across processes, interactions and supporting systems. • Conduct research using Human Centered Design and service design methods to understand user needs, pain points and moments that matter. • Translate complex or ambiguous challenges into clear problem statements and opportunity areas. • Partner with Global Process Owners (GPOs) to redesign processes informed by human centered insights and employee priorities. • Coach teams to apply human centered design methods including journey mapping, synthesis, prototyping and testing. • Identify integration opportunities that streamline experiences and reduce friction across end‑to‑end journeys. • Ensure process changes connect to real employee needs and moments that matter, avoiding siloed or purely operational improvements. • Create or co‑create journey maps, prototypes and experience concepts when deeper design expertise is required to accelerate progress. • Contribute to internal playbooks, methods, tools and frameworks that help teams apply human‑centered practices. • Coach GPOs, P&O teams and cross‑functional partners to apply human‑centered and design‑led approaches in their work. • Facilitate alignment sessions and co‑creation activities to build shared understanding and stronger solutions. • Lead or support innovation and experience design efforts from early discovery through pilot execution. • Translate insights and ideas into tangible concepts, prototypes and validated recommendations. Essential Requirements: • Extensive experience in innovation, HCD, service design, digital experience, customer/employee experience, or transformation. • Degree in innovation, design, digital experience, business, behavioral science or related fields, or equivalent experience. • Proven ability to translate insights into journeys, concepts, prototypes and actionable recommendations. • Experience enabling, coaching, or influencing others in design or innovation practices. • Demonstrated ability to simplify complexity and uncover underlying problems and opportunities. • Excellent facilitation, communication and storytelling capabilities. • Ability to influence without authority and build trusted partnerships across diverse stakeholders. • Experience working in global, complex or matrixed environments or within consulting settings. • Experience integrating multiple processes or journeys to create streamlined, connected end‑to‑end experiences. • Ability to apply systems thinking to align processes, policies, tools and behaviors into cohesive solutions. The salary for this position is expected to range between $160,300 and $297,700 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Lead and execute innovative storytelling and creative content aligned with program goals, managing resources and partnerships while ensuring compliance. | Bachelor's degree with 10+ years in creative content development, strong stakeholder management, campaign leadership, and regulatory knowledge. | About the position Responsibilities • Identify, execute, and amplify innovative approaches to storytelling for NPS, ensuring the creative vision is executed effectively across various projects • Ensure creative is aligned with NPS program offerings and Content Lab benchmarks for quality and effectiveness • Partner with external agencies, corporate marketing team, NPS, and Marketing Strategy to support a shared objective of higher-quality content and creative • Partner with Editorial Planning and Operations Leads on specific resourcing needs, including budgets, agency, and teams • Work within Ethics, Risk, and Compliance policies and procedures Requirements • Bachelor's Degree required in Creative Design, Production, Journalism or related field; MBA preferred • Minimum of 10 years of experience in creative content development with at least 7 years' experience in stakeholder management • Proven track record of leading successful integrated campaigns across multiple platforms • Experience defining and delivering new content approaches with a history of launching new, innovative and creative content solutions • Experience in leading multiple key projects and initiatives on time, on track, and on budget • Experience providing feedback regarding both strategic alignment and creative execution to creative teams • Experience in implementing content to change behavior and drive improved engagement • Understanding of regulatory, compliance privacy and legal guardrails and policies Nice-to-haves • Content strategy experience • Experience in pharmaceutical Patient Support or within an agency/creative shop Benefits • Health, life and disability benefits • 401(k) with company contribution and match • Generous time off package including vacation, personal days, holidays and other leaves • Performance-based cash incentive • Eligibility for annual equity awards