Novant Health

Manage patient information, coordinate appointments, handle billing, and support administrative functions in a medical office setting. | High school diploma, one year medical clerical experience, knowledge of medical office software, excellent communication, organizational and problem-solving skills, and familiarity with EPIC systems and billing requirements. | What We Offer Patient Services Coordinator III Position: Patient Services Coordinator III Location: Winston-Salem, North Carolina Department: Vascular Clinic Employment Type: Full Time, Monday-Friday, 7:45am-4:45pm As a Patient Services Coordinator You Will - Manage Patient Information: Accurately record and update patient demographics, insurance details, and medical histories. - Check in Check out of patients. - Coordinate Appointments: Schedule and confirm patient appointments, ensuring timely and efficient service. - Handle Billing and Collections: Post charges, process co-pays, and manage patient collections with attention to detail. - Support Administrative Functions: Cross-train in various administrative support roles to enhance team efficiency. - Deliver Exceptional Service: Provide compassionate and professional assistance to patients, families, and team members. Benefits - Competitive salary and opportunities for advancement. - Comprehensive benefits package, including health, dental, and vision insurance. - Retirement plans with employer matching. - Paid time off and holiday pay. - Tuition reimbursement and student loan forgiveness programs. What We're Looking For - Education: High School Diploma or GED, required. - Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. - Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. - Additional Skills (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 190520

Provide administrative support and customer service to ensure smooth patient registration, scheduling, insurance verification, and collections. | Requires at least one year clerical experience in medical office, knowledge of medical office software, excellent communication, organizational skills, and ability to maintain confidentiality. | What We Offer Novant Health Steelecroft Primary Care clinic is seeking a Full-Time Patient Services Coordinator III (PSC III) to join our dedicated team. We are looking for a highly organized, customer-focused professional who is passionate about delivering an exceptional patient experience while supporting a busy practice. If you thrive in a fast-paced environment, enjoy multitasking, and are committed to providing outstanding service, we encourage you to apply. The Patient Services Coordinator III plays a vital role in ensuring the smooth operation of the practice by providing administrative support and exceptional customer service. This position is responsible for the timely and accurate registration of patients, appointment scheduling, insurance verification, charge entry, and collections while maintaining the highest level of professionalism and confidentiality. Cross-training across multiple administrative functions is required to support clinic operations and ensure seamless patient care. What You'll Do - Accurately register patients by collecting and updating demographic and insurance information. - Schedule, reschedule, and coordinate patient appointments efficiently and accurately. - Collect co-pays, balances, and other patient payments while maintaining accurate financial records. What We're Looking For - Education: High School Diploma or GED, required. - Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. - Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. - Additional skills preferred: Proficient in use of all computer software utilized in practice. Job Opening ID 190561

Manage patient demographics, insurance, charges, and scheduling to ensure efficient patient services. | Requires 3 years medical office experience, knowledge of EPIC, CPT and ICD9-CM coding, excellent communication and organizational skills. | What We Offer Patient Services Coordinator Be the Heartbeat of Exceptional Care at Novant Health - Schedule: Full Time, Days 8:00 am-5:00 pm - Department: Novant Health Urology Clinic - Baldwin - Location: Winston- Salem, North Carolina At Novant Health, we believe that remarkable care starts with remarkable people. As a Patient Services Coordinator you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors. About Our Urology Clinic We specialize in diagnosing and treating urinary tract disorders, kidney stones, prostate health, bladder issues, and men’s and women’s pelvic health. Join us in providing advanced, patient-centered care that improves quality of life. - Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues. - Greet and Check in patients for Urology appointments. - Cross-training required in multiple administrative support functions. - Works within a team to achieve patient and team goals. Shares and initiates regular and professional communication with co-workers. - Participates in regular staff meetings. Works as a team member to identify areas of improvement and actively participates in the improvement process. What You'll Do - Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections and scheduling patient appointments in a timely and accurate manner. What We're Looking For - Education: High School Diploma or GED, required. - Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience. - Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. - Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 188791

Provide front-end administrative and customer service support to ensure positive patient experience in a cancer clinic. | Requires at least one year clerical medical office experience, knowledge of medical office software, excellent communication, organizational skills, and basic medical terminology. | What We Offer Novant Health Cancer Institute is seeking a Patient Serves Coordinator III to join our growing team. This role is responsible for delivering exceptional front-end administrative and customer service support while ensuring a positive and efficient patient experience. The Patient Services Coordinator III performs accurate patient registration, appointment scheduling, insurance verification, and financial transaction processing while supporting clinic operations through cross-training in multiple administrative functions. What we offer - Benefits begin on day one of employment. - Competitive benefits package - Career growth and advancement opportunities - Clinical and non-clinical career pathways - Tuition reimbursement - Approved employer for the Public Service Loan Forgiveness (PSLF) Program What You'll Do Patient Registration & Scheduling • Accurately record and maintain patient demographic, insurance, and financial information in the electronic medical record (EMR). • Schedule, confirm, and manage patient appointments to optimize provider schedules and clinic workflow. • Perform patient check-in and check-out processes, including updating records and verifying insurance coverage. Financial & Insurance Support • Verify insurance eligibility, authorizations, and referrals as required. • Collect copays, deductibles, and outstanding balances according to organizational policy Customer Service & Communication • Provide exceptional customer service to patients, families, and visitors. • Address patient inquiries and concerns professionally and escalate issues when appropriate. • Collaborate with clinical and administrative team members to support coordinated patient care. Operational Support • Cross-train in multiple administrative support functions to ensure clinic coverage and continuity of operations. • Maintain compliance with HIPAA and organizational privacy and security standards. Participate in team meetings, training, and quality improvement initiatives What We're Looking For - Education: High School Diploma or GED, required. - Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience. - Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty. - Additional Skills (preferred): Proficient in use of all computer software utilized in practice. Why Choose Novant Health? At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves. Job Opening ID 189263