Northwestern Memorial Healthcare

Assist in onboarding new providers, coordinate activities, and serve as a liaison between departments. | Requires at least 5 years of business office experience, healthcare knowledge, and onboarding skills, which are not present in your resume. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description Job Description The Program Coordinator, Provider Operations reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards. The Program Coordinator will assist in implementing a highly efficient onboarding process that successfully orients and integrates new providers into the Northwestern Medical Groups and the overall NM community. The incumbent must demonstrate superior organizational skills, strong interpersonal and communication skills and attention to detail. The Program Coordinator will be required to use independent judgment in maintaining an efficient workflow and be highly flexible and adaptable. Provides excellent customer service and service recovery to incoming physicians and internal stakeholders within a time sensitive, highly professional environment. Responsibilities: Collaborates with a wide range of business units, departments, and employees; serves as a liaison on behalf of the Provider Operations leadership team to foster strong working relationships and skillfully coordinate onboarding activities. Communicates effectively, using exceptional verbal and written skills as well as demonstrates strong creative problem-solving and conflict management skills. Assists in the New Provider Orientation Program by handling administrative details, registration, and preparation of onsite materials and executes appropriate follow-up to ensure a smooth orientation process for new physicians. Partners with stakeholder departments, as assigned, to ensure onboarding timelines are achieved, i.e. Information Technology, Credentialing, Human Resources and Practice Management. When physician or office staff communicates problems or concerns (access, communication, etc.), keeps appropriate administrators/directors informed about issues, and regularly monitors their solutions; utilizes critical thinking skills to provide recommendations and/or other corrective actions as needed. Collaborates with leadership to ensure onboarding resources are continually updated including forms, websites, and other department materials. Utilizes advanced Microsoft Office applications, specifically Excel, to prepare onboarding reports by collecting, analyzing, and summarizing data trends. Exemplifies excellent customer relations in interactions with providers and employees, and serves as a positive role model through initiative, involvement, and availability. Serves as an educator and internal consultant to leadership, teams, and individuals in meeting the needs of providers and their office staff. Seeks out innovative ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts. Provides calendar management support for the department leadership; facilitates and schedules meetings; arranges for catering; confirms attendance; transcribes meeting content; and supports in preparation and distribution of materials as necessary. Performs various administrative support functions which require proactive coordination, management and communication; multi-task in a fast-paced environment with changing priorities. Performs other duties as assigned. Qualifications Required: Bachelor’s degree OR 4 years of directly relevant experience (i.e. project management, healthcare, or professional office environment) in lieu of degree. Minimum five years of experience in a business office environment. Strong knowledge of Microsoft Office package. Ability to organize and think independently with orientation to deadline and detail. Strong interpersonal skills. Preferred: Five years of business/medical office experience. Healthcare experience. Onboarding experience. Database management experience. Direct physician contact experience. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $25.83 Salary Range Maximum: $44.95 Compensation: USD25.83 - USD44.95 - hourly

Coordinate and lead healthcare quality initiatives, analyze data to identify improvement opportunities, and ensure compliance with standards. | Requires a healthcare-related degree, 5+ years of healthcare experience, and advanced skills in data analysis and quality methodologies. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Program Manager, Quality reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Manager, Quality is responsible for planning and coordinating all or a portion of the overall operations of the Quality program for a specific operating unit at the direction of the Director of Quality. This role coordinates and leads the quality endeavor, coordinates with peers, and is responsible for implementation and follow up as outlined in the annual quality plan, ongoing priorities of leadership and quality committees, and compliance with relevant standards monitored by The Joint Commission (TJC) and other agencies. This position will advance the use of quality evaluation and improvement strategies to achieve key organizational goals in quality and patient safety. The Program Manager partners with administrative, physician, nursing, ancillary leadership and other system function teams to advance the quality agenda through the development and implementation of plans and strategies that facilitate the achievement of strategic organizational goals. Responsibilities: Implement effective quality planning Design quality plans, programs and policies, peer review, and best practices in partnership with senior medical and operational leaders. Lead the department to identify quality opportunities and concerns, in collaboration with the Director of Quality. Facilitate the implementation of systems and processes that promote a fair and just culture, and improve patient care. Provide leadership and operational implementation of assigned Clinical Quality activities Conduct detailed, sophisticated, accurate and creative analyses of data at NMHC and outside NMHC (e.g. benchmarks, comparative data) to identify quality opportunities. Develop, conduct, implement and improve process improvement activities to improve high quality & high-reliability healthcare. Identify and utilize appropriate quality metrics to evaluate project or performance success based on stated purpose and needed outcomes. Advance performance compared to appropriate external benchmarks and optimize process and outcome metrics. Coordinate organizational responses to regulatory standards related to quality such as Joint Commission, CMS QAPI, etc. Provide oversight for CMS data submission and ensure compliance with all CMS data requirements (e.g. validation, etc.) Support NM quality program Share quality activities across NMHC and coordinate collaborative NMHC quality efforts as assigned. Participate in the development, review, and revision of policies and procedures that affect quality. Maintain collaborative relationships with other departments including, but not limited to, Accreditation and Compliance, Risk Management, Patient Safety, Process Improvement, Clinical Documentation, and Nursing, Medical Staff, Pharmacy, and other disciplines. Continuously evaluate and improve the quality program based on internal needs and external requirements and standards. Support effective department operations and growth, and personal development Support, coach, teach, mentor, monitor and evaluate the work of others conducting quality work (as directed) and personally conduct, coordinate, facilitate, and participate in quality assessments, improvement efforts, committees, etc. Assist Director to recruit, manage, mentor, coach, and develop staff to optimal professional effectiveness and engagement. Oversee effective use of budget and other resources as delegated. Will supervise projects with organizational impact, and intermittent staff assignments. Responsible for self-development and professional engagement, including knowledge of the literature and attendance at professional meetings, preparation of manuscripts, posters and presentations, involvement of with local and national task forces as relevant. Qualifications Required: Bachelor’s degree in Nursing or Allied Health Profession or a Master’s degree in a healthcare related field 5+ years of work experience, with 4+ years in a healthcare setting, and 3+ years of quality, patient safety, or relevant experience Advanced competence with Excel and data analysis Mastery of performance improvement methodologies (i.e. DMAIC), analytic tools and methods, including implementation with measurable results Highly effective and experienced at facilitation of teams including complex multi-disciplinary projects Knowledgeable and skilled at managing disparate perspectives and conflict Excellent writing and presentation skills Expert knowledge of quality and patient safety, quality measures and measurement, relevant statistical tools, and associated methodologies (e.g., RCA, FMEA, DMAIC, and NM Toolkit). Preferred: Master’s degree Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) or other evidence of advanced commitment to profession. Familiarity with major sources of measures, literature, and quality- and patient-safety-related federal and state policy. Experience with clinical outcomes, safety, and patient satisfaction data Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $50.60 Salary Range Maximum: $65.78 Compensation: USD55.66 - USD72.36 - hourly

Assist in managing food service operations, inventory, and workforce coordination, primarily for student-athletes. | Requires food service and inventory management experience, and Serve Safe certification within 1 month, which you do not have. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Nutrition Operations Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Nutrition Operations Coordinator directs the day-to-day operations of 2 fueling stations and 5 fueling hubs. This role develops strategies to improve customer service and operational efficiencies. The Nutrition Operations Coordinator works within a budget to procure, manage and distribute food to collegiate student-athletes. This individual supervises and manages a workforce of students and volunteers. Responsibilities: Oversees recruiting, training, scheduling and managing of student and volunteer workforce Manages inventory, uses forecasting tools, and creates reports of product usage Communicates with multiple vendors to procure product and coordinate deliveries Communicates with sports dietitians to best serve student-athletes Organizes, stocks, and distributes food products Follows safe food handling practices Follows Northwestern University Athletics and NCAA compliance expectations May be asked to do simple food preparation Qualifications Required: Serve Safe or comparable certification obtained within 1 month of hire Ability to work a non-standard workweek which may include early mornings, nights, weekends and holidays Preferred: Degree and/or advanced training in food service, hospitality management or a related field Experience in food service and inventory management Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $25.98 Salary Range Maximum: $38.97 Compensation: USD25.98 - USD38.97 - hourly

Manage corporate governance activities, prepare board materials, and support board and committee functions. | Requires JD/paralegal or 5+ years leadership in a board-related role, with strong communication and organizational skills. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Program Manager Corporate Governance reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Manager Corporate Governance will be responsible for managing key functions of the Department of Corporate Governance and board functions of NMHC and its subsidiaries ensuring adherence to system standards. Responsibilities: Under the direction of the Director of Corporate Governance, the Program Manager Corporate Governance is responsible for independently managing key activities of the corporate governance office, including: Working directly and independently with senior management to prepare and distribute board materials and presentations, ensuring adherence to organizational standards, board committee responsibilities, and meeting objectives. Ensure that all agendas and materials adhere to established policies, procedures, and bylaws. Support Program Director with management of subsidiaries, including support for restructuring transactions and coordinating with internal and external counsels as well as internal business partners Support other internal departments with routine notifications and responding to information requests Conduct legal and factual research, and data analysis and reporting, as requested. Conduct research to maintain current on regulatory requirements and corporate governance best practices and communicate with Director, Senior Management, and Board members on these matters. Serve as staff to selected boards and committees, including agenda development, material preparation, coordination and distribution, attending meetings as requested, and ensuring appropriate meeting follow-up. Playing a leadership role in key board engagement and education initiatives, including new director orientation and continuing education. Draft and/or review corporate minutes, resolutions, consents, etc. Provide assistance with various corporate governance related activities (e.g. Corporate Compliance and Integrity Matters, NMHC Enterprise Risk Management, etc.). Participate in efforts to streamline work processes and improve the services provided by the department. Participate, support, or lead special projects within the department, as needed. Qualifications Required: JD, paralegal, or 5 or more years in a leadership role in a corporate secretary’s office or other board-related position Excellent writing skills Demonstrated sophisticated relationship management and communication skills (i.e. executive/senior management, boards, etc.) Strong knowledge of Microsoft Office, PowerPoint, SharePoint and Excel; Strong organizational and project management skills Ability to think independently Must be a self-directed, independent thinker, possess sensitivity with respect to confidential information, and can handle and resolve issues independently, as needed An interest in governance best practices. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $60.04 Salary Range Maximum: $93.06

Lead planning and implementation activities for healthcare projects, develop work plans and metrics, and coordinate resources to achieve strategic goals. | Requires a bachelor's degree in a related field, project management skills, and healthcare or clinical experience, which you do not possess. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Program Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Manager will lead planning and implementation activities for Northwestern Medicine's Canning Thoracic Institute (CTI). This will include developing work plans and metrics, the monitoring of work plans and metrics to assure activities are on-time and on-budget, coordinating the internal and external resources to execute activities, and completing activities as assigned. The Program Manager will work closely with managers, directors and clinicians to develop work plans, metrics and resources to achieve the department’s strategic goals and objectives. We are looking for an individual who has healthcare quality and clinical experience (nursing preferred) to develop and implement a long-term quality plan for the Canning Thoracic Institute (CTI). This position will partner with physician leadership to determine departmental goals and develop a quality plan and metrics to measure success. Responsibilities: Responsible for developing and managing the following for assigned projects; budgets, resource allocation, information distribution, meeting facilitation and overall performance reporting Apply standard project management methodologies throughout the project lifecycle including; analysis, design, implementation, verification as well as value measurement definition Utilize project management tools to ensure accuracy for planning, procurement and budgeting Participate in analyst activities such as requirements analysis, resource identification, solution definition, white paper development, implementation/work plan development, design, system testing, training plans and rollout strategies Manage day to day operational aspects of a project and scope and effectively minimizes exposure and risk Prepare and reviews deliverables for leadership approval. Ensure project documents are complete, current, and stored appropriately. Establish and execute effective and efficient communication mechanisms which enable continuous exchange of project status, ideas and information, project developments among team members, NM Executives (project sponsors) and vendor partners. Establish and maintain effective communications regarding project status. Work within project budget to ensure that expenditures are integrated with the NMHC Long Term Financial Plan and Annual Capital Budget Provides leadership and guidance required to effectively define, plan and implement projects Responsible for developing and maintaining productive and cordial relationships with clients and team members, serving as a link between multiple parties and entities. Must be able to effectively manage problems that arise within the project team or issues with clients, and recommend mitigation strategies as needed to achieve the desired results. Create and execute project work plans and revises as appropriate to meet changing needs and requirements. Additional Functions Other duties as assigned Qualifications Required: Bachelor Degree in Business Administration, Healthcare Management, Communications or related field. Strong Knowledge of Microsoft: Word, Excel, Power Point, Project Demonstrated project management and organizational skills, demonstrated analysis and problem-solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. Preferred: Master’s degree in MBA or MHA preferred (required in place of work experience). Nursing License or clinical experience previous quality and analytics background Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $42.50 Salary Range Maximum: $59.51

Supports administrative functions including calendar management, meeting coordination, and document preparation. | Requires 3-5 years of business office experience, proficiency in Microsoft Office, and strong interpersonal skills. | Full Time Days, 8am-4:30pm, no weekends and no holidays At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description Full Time Days, 8am-4:30pm, no weekends and no holidays The Administrative Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Manages calendar; sets meeting priorities; identifies objectives of meetings and identifies materials needed for meeting. Exercises judgment to ensure appropriate parties attend meeting. Screens incoming email, mail and telephone calls to assign priority to call and/or identify additional resources to manage caller’s need. Independently plans and executes activities such as room scheduling, signage, catering, support staff and equipment, and preparation and distribution of notifications, in support of projects and meetings as appropriate. Assists with creation and preparation of materials that are presented to senior management and Board-level committees and subcommittees, particularly power point presentations and printed materials. Prepares, copies, mails, files documentation accurately and maintains security and confidentiality of highly sensitive information. Authors responses on behalf of Director or department. Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project. Develops and maintains relationships with all customer and suppliers, especially vendors who support equipment within the department. Provides support to Division Vice President as needed. Acts in Secretary role for designated meetings and transcribes meeting content. Conducts internet research and identifies relevant topics based upon assignment. Performs other duties as assigned Qualifications Required: Associates Degree or equivalent 3 to 5 years of experience in business office with a strong emphasis on database management and customer service. Knowledge of Microsoft Office, PowerPoint, Excel. Ability to organize and think independently. Excellent interpersonal skills Preferred: Bachelor’s degree or business equivalent 5 years of business experience Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $20.56 Salary Range Maximum: $26.73 Compensation: USD20.56 - USD26.73 - hourly

Lead and support healthcare IT program portfolios, ensuring effective communication, organizational development, and project execution. | Requires 5+ years of experience in program management, healthcare knowledge, and excellent communication skills; preferred experience in leading IS portfolios. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The IS Program Lead, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The IS Program Lead will be responsible for leading an Information Services teams’ program portfolio including the planning and performance of technical and non-technical initiatives that make up the portfolio. The Program Leader supports the organizational tools and methodologies set by the NM Project Management Office in addition to any additional organizational best practice, tools or methodologies. The Program Leader acts as a liaise between their Manager and the departments (both internal and external) they support, providing guidance and direction to successfully execute within the program portfolio. The IS Program Lead can assist in the budget management, contract management, and program communications of assigned programs and processes. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies Implementing advanced technologies in clinical and administrative areas Furthering development of the end user support model to help enhance modern infrastructure Responsibilities: Assists with the support of the portfolio within their IS group. Assists in the organizational development and enhancement of program/process management competence. Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information Ability to prioritize work and meet deadlines Support the development of senior level presentations that are related to initiatives. Participate in and/or support survey and specific research activities as well as subject matter related educational seminars and events. Participates in the NMHC capital and routine operating budget planning process. Provide leadership and guidance for the use of Agile Office or NM PMO standard tools and methodologies. Qualifications Required: Bachelor's preferred or four additional years of experience 5 years of relative experience Preferred: Experience in leading Information Services portfolios Experience in delivering formal presentations Excellent verbal and written communication skills Healthcare knowledge and/or experience Knowledge of business areas, especially those represented on team Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $50.88 Salary Range Maximum: $68.69

The Patient Access Specialist provides exceptional customer service to patients, ensuring a positive first impression of Northwestern Medicine. Responsibilities include scheduling appointments, maintaining patient confidentiality, and managing work schedules efficiently. | A high school diploma or equivalent is required, along with 2-3 years of customer service or medical office experience. Excellent communication skills and proficiency in computer data-entry are essential. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Responsibilities: Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere. Responds to questions and concerns. Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary. Maintains patient confidentiality per HIPAA regulations. Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation. Correctly identifies and collects patient demographic information in accordance with organization standards. Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner. Reaches out to patients to schedule an appointment as defined. Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails. Informs patients of any issues with securing the financial account for their encounter. Completes out-of-pocket estimations as requested by patients. Provides training and education as needed. Manages work schedule efficiently, completing tasks and assignments on time. Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage. Participates in Quality Assurance reviews to ensure integrity of patient data information. Uses effective service recovery skills to solve problems or service breakdowns when they occur. Utilizes department and hospital policies and procedures to complete assigned tasks. Adheres to all department policies and compliance requirements. Avoids putting patient in financial or safety risk. Other duties as assigned. Communication and Collaboration: Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable. Provides professional and constructive environment for communication across units/departments and resolves operational issues. May attend intra/interdepartmental meetings which involve walking within NM Campus. Communicates customer satisfaction issues to appropriate individuals. Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others. Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care. Accommodates all levels of communication ability. Technology: Utilizes multiple online order retrieval systems to verify or print the patients order. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary. Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic. Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position. Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable. Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct. Efficiency, Process Improvement, and Business Growth: Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records. Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system. Understands departmental and individual quality metrics. Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions. Evaluates procedures and suggests improvements to enhance customer service and operational efficiency. Participates in departmental quality improvement activities. Provides ideas and suggestions for process improvements within the department. Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards. Adjusts processes as needed to meet standards. Uses organizational and unit/department resources efficiently. Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information. Understands that schedule may change to reflect shifting business needs. Evolves and learns as healthcare policies change. EOE including Disabled and Veterans. Qualifications Required: High School diploma or equivalent. 2-3 years customer service or medical office experience. Excellent interpersonal, verbal, and written communication skills. Proficiency in computer data-entry/typing. Excellent verbal and written communication skills. Ability to read, write, and communicate effectively in English. Basic Computer Skills. Ability to type 40 wpm. Ability to multi-task. Customer service oriented. Excellent organizational, time management, analytical, and problem solving skills. Preferred: Additional education. Additional language skills. Healthcare finance and/or healthcare insurance experience. Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Analyze patient access data, collaborate with leadership and IT teams, recommend and implement process improvements to optimize clinical service access. | Bachelor’s degree with strong analytical and project management skills, ability to communicate effectively and work independently in a healthcare environment. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The Access Program Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Access Program Analyst, provides analytical and operations improvement support to the Manager of Access. This position facilitates data analysis, trends, supporting materials to lead improvement efforts in patient access to clinical services. The Business Analyst makes recommendations for improvement and participates in the implementation and ongoing monitoring of improvements pertaining to access strategies, improvements and goals. Responsibilities: • Gather data using interviews, document analysis, surveys, site visits, business process description, workflow analysis, EDW reporting, Epic reporting, etc. • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding and recommendation • Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements • Participate in new patient access goal development and implementation • Utilize data sources and analyze trends in provider and practice level access, volume and utilization data • Coordinate with regional partners to implement optimization tactics that drive master template changes, optimize new patient appointment availability and allow ease of scheduling • Collaborate with Epic IT team to monitor and evaluate questionnaire and template change requests • Establish ongoing meetings/touchpoints with Practice leadership to review access performance trends and identify opportunities. • Serve as a resource to practice leadership and access division leadership for access data analytics and performance improvement. • Utilize enterprise-wide requirements systems (EPIC, EDW, etc). • Successfully manage and engage in multiple initiatives simultaneously. • Work independently with users to define concepts and under direction of managers. • Drive and challenge processes and operations assumptions of how they will successfully execute their plans. • Serve as the conduit between IT, departmental leadership, and Access staff. • Ability to create, monitor, and analyze data for forecasting projections, trend analysis, and decision-making purposes. • Perform other duties as assigned by OC, Manager, and Director. Qualifications Required: • Bachelor’s Degree or equivalent work experience • Strong analytical and project management skills required Preferred: • Master’s Degree • Exceptional interpersonal skills • Demonstrated customer service skills. • Excellent verbal and written communication skills. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

The Coding Specialist II performs CPT and ICD10 coding through abstraction of the medical record, focusing on complex encounters. This position collaborates with providers to ensure accurate documentation and coding while training staff on billing practices. | Candidates must have anesthesia coding experience and hold relevant certifications such as RHIA, RHIT, CPC, or CCS. A minimum accuracy of 94% on the organization's coding test is required, along with 0 to 2 years of experience. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The Coding Specialist II reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. CANDIDATE MUST HAVE ANESTHESIA CODING EXPERIENCE. The PB Coding Specialist II performs Current Procedural Terminology (CPT) and International Classification of Diseases, volume 10 (ICD10) coding through abstraction of the medical record with a focus on more complex encounters and/or has expertise with HCPCs procedural codes. This position has deep understanding of disease process, A&P and pharmacology and acts as a key collaborator with Providers and Clinical areas to ensure the medical record accurately reflects the patient's service. This position trains physicians and other staff regarding documentation, billing and coding, and performs various administrative and clerical duties to support the roles core function. The Coding Specialist II also demonstrates expertise to resolve Optum coding edits. Responsibilities: Utilizes technical coding expertise to reviews the medical record thoroughly, utilizing all available documentation abstract and code physician professional services and diagnosis codes (including anesthesia encounters, operative room and surgical procedural services, invasive procedures and/or drug infusion encounters). Additionally, may include coding for Evaluation and Management services, bedside procedures and diagnostic tests as needed. Follows Official Guidelines and rules in order to assign appropriate CPT, ICD10 codes and modifiers with a minimum of 95% accuracy. Ensures charges are captured by performing various reconciliations (procedure schedules, OR logs and clinical system reports) Provides documentation feedback to physicians Maintains coding reference information Trains physicians and other staff regarding documentation, billing and coding. Reviews and communicates new or revised billing and coding guidelines and information Attends meetings and educational roundtables, communicates pertinent information to physicians and staff. Resolves pre-accounts receivable edits. Identifies repetitive documentation problems as well as system issues. Makes appropriate changes to incorrectly billed services, adds missing unbilled services, provides missing data as appropriate, corrects CPT and ICD9 codes and modifiers. Adds MBO tracking codes as needed. Collaborate with Patient Accounting, PB Billing, and other operational areas to provide coding reimbursement expertise; helps identify and resolve incorrect claim issues and is responsible for drafting letters in order to coordinate appeals Acts as key point person for Revenue Cycle staff and Account Inquiry Unit staff in obtaining documentation (notes, operative reports, drug treatment plans, etc.). Provides additional code and modifier information to assist with appealing denials. May contact providers for peer-to-peer reviews. Meets established minimum coding productivity and quality standards for each encounter type May perform other duties as assigned. Qualifications Required: Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT) or Certified Professional Coder (CPC) certification or Certified Coding Specialist (CCS). Zero (0) to two (2) years of experience in a relevant role. 94% accuracy on organizations coding test. Preferred: Bachelor's or Associate's degree in a Health Information Management program accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM). Previous experience with physician coding. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Oversee daily coding operations, lead staff, ensure regulatory compliance, manage workflow improvements, and collaborate on coding-related projects and training. | Requires 5+ years acute healthcare coding experience, RHIT/RHIA/CCS credential, leadership skills, critical thinking, and ability to work under stress. | The Operations Coordinator, HB Codingreflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Operations Coordinator, HB Coding is a subject matter expert and role model of the Coding Department and coordinates a team effort to compile and maintain data for various functional areas within the Coding Department at NM. This position monitors division statistics and evaluation measures, maintains the department’s dashboard, assists in ensuring competencies and compliance requirements are met for all State and Federal standards and oversees the day to day staffing and work assignments within a work unit. This position also provides lead assistance to Coding Management with related projects and Coding function coverage. Responsibilities: • Responsible for overseeing daily operations. Provides direction, orientation training, and mentoring of staff • Monitors all areas of Coding responsibilities pertaining to the compliance with regulatory group standards • Serve as Subject Matter Expert (SME) within the division • Design and implement workflow processes to support continuous improvement • Participate in continuing education, collaborate with Coding Educators and provide education for operational processes • Assist with employee engagement and promote teamwork • Prepare division schedule for adequate daily coverage and to support management A/R goals • Collaborate with other divisions on maintaining content of the Team Site/SharePoint • Knowledge of existing technology • Collaborate with manager to complete staff performance reviews • Counsel staff when minimum required performance is not achieved • Review and analyze performance data • Responds to NMHC physicians, clinicians, support staff, regarding issues and concerns relating to the use of systems and coding results • Coordinates the implementation of department specific projects; leads system testing and staff training efforts • Provides day-to-day monitoring of staffing levels and work activity, and supports Coding management • Collaborates with the Epic team to ensure efficient workflows • Analyze and identify opportunities to reduce denials from a coding perspective • Assists with budget preparation, identifying ideas for increasing efficiencies and cost savings • Participates in other organizational meetings as required • Other analysis/reporting as required • Trains new hires and on-boards contract coders • Compiles monthly productivity and quality statistics and reports the results to Coding Manager • Through day to day interactions with staff, identifies areas of educational opportunity at an individual or team level • Regular travel to all NM locations/regions as specified by department manager to support team • Facilitates staff huddles to education team members, updates all resources on the Shared Drive • Assists with administrative supervisory functions such as handling requests for paid time off (PTO), creating and maintaining schedules, managing staff hours and verifying accuracy of timesheets for payroll • Assist in the development and maintenance of department policies and procedures Required: • RHIT, RHIA or CCS credentialed • 5 years of coding experience in an acute healthcare setting • Leadership experience • Critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action Preferred: • Bachelor’s degree in related field • 7 years of coding experience in an acute healthcare setting Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?