Northwestern Memorial Healthcare

Provide high-level administrative support, manage projects, coordinate events and communications, and maintain relationships while protecting sensitive information. | Associate degree or equivalent experience with 3-5 years business office experience in database management and customer service, proficiency in Microsoft Office, and strong organizational and interpersonal skills. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Administrative Coordinator position reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Administrative Coordinator is responsible for higher-level administrative support to various directors within the organization and must use independent judgment and authority to execute projects and maintain workflow. The incumbent will work as part of team and demonstrate superior organization skills, strong interpersonal and communication skills, and attention to detail proficient Microsoft application skills (Word, Excel and PowerPoint) and be highly flexible and adaptable. RESPONSIBILITIES Independently performs high level technical and administrative work supporting the division or unit. Serves as a project manager for a variety of special projects; conducts special studies and analyses and makes recommendations to resolve organizational, procedural and system problems. Creates and revises systems and procedures by analyzing operating practices, record-keeping systems, forms control, supplies inventory, and office layout. Implements changes independently for areas of responsibility. For issues outside responsibility, makes recommendations and, following managerial review, implements changes. Uses organizational software applications to research and prepare documents and presentations. Collects, analyzes, and manage data. Manages calendar; sets meeting priorities; identifies objectives of meetings and identifies materials needed for meeting; exercises judgment to ensure appropriate parties attend meeting. Screens incoming email, mail and telephone calls to assign priority, route as needed, identify additional resources needed to address and/or respond to the communication. Independently plans and executes events, activities, and meetings. Assists with creation, preparation, and distribution of materials to be presented to all levels of organizational staff. Reads, researches, and routes correspondence while maintaining security and confidentiality of highly sensitive information. Authors responses on behalf of director or department Develops and maintains relationships with all internal and external customers including patients, providers, staff and vendors. Records meeting discussions by attending meetings and recording key discussions and conclusions. May perform other duties as assigned. Qualifications Required: Associates Degree or equivalent relevant (administrative) experience 3-5 years’ experience in a business office with a strong emphasis on database management and customer service. Knowledge of Microsoft Office, PowerPoint and Excel. Ability to organize and think independently. Excellent interpersonal skills. Preferred: Bachelor of Arts degree or business equivalent. 5 years business experience. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible. Job Shift: Day Job (1st) Salary Range Minimum : $22.31 Salary Range Maximum: $29.01 Compensation: USD 22.31 - USD 29.01 - hourly

Coordinate and manage operational projects including scheduling, resource allocation, reporting, and communication with stakeholders. | Bachelor's degree with 3-5 years relevant experience, strong Microsoft Office skills, organized, detail-oriented, and able to work independently with diverse professionals. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Program Coordinator, Operations reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Coordinator, Operations is responsible for supporting the NMG Operations department and participating in initiatives to enhance ambulatory operations. The Program Coordinator supports teams in achieving health system, regional, and local priorities and goals. Responsibilities: Systematically support any and all initiatives that fall within the NMG Operations department Provides program coordination and program management including planning, decision making and implementation for select projects. Coordinates, on a daily basis, the planning, resource allocation, information distribution and overall performance reporting for the assigned projects. Applies standard project management methodologies for project lifecycle of analysis, design, implementation, verification as well as value measurement definition. Establishes and maintain effective communications regarding project status with the team members and other organizational reporting structures. Works with project teams to manage schedule and scope. Assists with creation and preparation of materials which are presented to management and board-level committees and subcommittees, particularly power point presentations and printed materials. Utilizes advanced Microsoft Office applications to design and lay-out presentations and reports. Participates in meetings, accounts for meeting discussion and next steps and takes ownership of follow up items as appropriate. Follows up with department staff, to make sure deadlines are kept. Utilizes appropriate resources within the institution, division and department to manage and complete each assigned task and/or project. Participates in preparing program’s budget, creates and monitors budget statements, assists in designing reports. Researches and develops internal and external communications including presentations, speaking points, correspondence and other written materials. Communicates (verbal and written) with a wide range of departments, employees, vendors, and physicians; and serves as a liaison on behalf of the department leadership to foster strong working relationships. Represents the department, program or project with various level of personnel both internally and externally. Responds to unanticipated complex issues and manages critical and confidential information. Applies analytical skills, tools and techniques to improvement efforts. Collaborates with other system functions as required on training initiatives (e.g., IT, Quality, Analytics, Patient Experience, etc.). Provides calendar management support for the department; facilitates and schedules meetings, including logistics; helps set meeting priorities; communicates meeting objectives and helps identifies materials needed for meeting; distributes materials in advance of meeting as advised by leadership and exercises judgment to ensure appropriate parties attend meeting Participates in creating department’s targets, preparing job description, screening resumes. Overseas creation, design and maintenance of internal website content ensuring ease and practicality of use for targeted audience. Plans and executes the annual pre-medicine internship cycle including position posting, candidate selection, site coordination and placement, seminar preparation, day-to-day supervision and other operational logistics. Additional Functions: May support additional projects as requested. Other duties as assigned. Qualifications Required: Bachelors degree Minimum of 3 - 5 years of relevant experience Strong knowledge of Microsoft Office package Ability to organize and think independently with orientation to deadline and detail Experience supporting more than one executive or manager. Strong interpersonal skills Flexible/adaptable – ability to work with diverse group of healthcare professionals in a matrix environment Preferred: Healthcare experience Experience with project management and analysis Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible. Job Shift: Day Job (1st) Salary Range Minimum : $31.98 Salary Range Maximum: $47.96 Compensation: USD 31.98 - USD 47.96 - hourly

Support provider onboarding/offboarding, manage administrative tasks, facilitate orientation, and analyze data to improve initiatives. | Bachelor's degree or relevant experience, proficiency in Microsoft Office, strong organizational and interpersonal skills. | At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description Northwestern Medicine has an exciting opportunity for a Program Coordinator to work in our Provider Operations department. In this role, the successful candidate will: Support local operations leaders by acting as a subject matter expert regarding the onboarding and offboarding processes for providers at NM. Serve as an educator and internal consultant to operations leaders. Communicates effectively with operations leaders and system function teams via email, Teams meetings, and in person. Maintain resources and websites Utilize Excel to maintain a provider onboarding dashboard reflecting accurate statuses. Assist manager with monthly New Provider Orientation including facilitating sessions. Collaborate with system function teams for the purposes of a smooth onboarding or offboarding process for providers. Seek out innovative ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts. Schedule: M-F, days Hybrid: 2 days in our downtown office. 3 days work from home. Will occasionally work at other hospital locations – approximately 1x/quarter but would encourage more in person visits with our operations leaders. The Program Coordinator Provider Operations reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Coordinator will support process improvement and project management efforts related to the NMG and RMG employed and contracted physician, advanced practice provider (APP), and allied health provider (AHP) onboarding and provider lifecycles. The Program Coordinator will use meeting facilitation, data analysis, change management, project planning and other skills in advancing these efforts. Other responsibilities include providing administrative support to the Provider Operations Director and Managers. Responsibilities: Collaborates with system functions to communicate and operationalize onboarding needs of new physicians and providers to ensure onboarding timelines are achieved. Teams include: Medical Staff Office, Revenue Cycle, Marketing/Communications, Operations, IT, Legal, Finance, Credentialing and the Feinberg School of Medicine. Assists in preparing reports to demonstrate the effectiveness of Provider Operations initiatives by collecting, analyzing and summarizing data trends. Act as a change agent, championing a positive and thorough provider experience, by supporting project teams through process improvement initiatives. Evaluate the provider onboarding process and make recommendations for improvements. Exemplifies excellent customer relations in interactions with providers and employees, and serves as a positive role model through initiative, involvement and availability. Serves as a coach to leadership, teams, and individuals providing direction on best practices in onboarding. Coordinates the New Physician Orientation Program by handling administrative details, registration, and preparation of onsite materials and executes appropriate follow-up to ensure a smooth orientation and integration process for new physicians. Communicates effectively, demonstrates strong creative problem-solving and conflict management skills. Keeps appropriate administrators/directors informed of issues, and regularly monitors their solutions. Utilizes critical thinking skills to provide recommendations and/or other corrective actions as needed. Seeks out new ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts. Collaborates with leadership to ensure onboarding resources are continually updated including forms, websites, and other department materials. Performs various administrative support functions which require proactive coordination, management and communication; multi-task in a fast-paced environment with changing priorities. Participate in system-wide training efforts on improvement methods. Performs other duties as assigned Qualifications Required: Bachelor’s degree OR 4 years of directly relevant experience (i.e. project management, healthcare, or professional office environment) in lieu of degree. Strong knowledge of Microsoft Office package. Highly organized, able to manage multiple priorities and think independently. Strong orientation to deadline and detail. Strong interpersonal skills and high-quality customer service skills. Preferred: Onboarding experience/exposure. Healthcare experience and/or recruiting experience. Database management experience. Direct physician contact experience. Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family. Job Shift: Day Job (1st) Salary Range Minimum : $29.09 Salary Range Maximum: $36.36 Compensation: USD 29.09 - USD 36.36 - hourly