Northwest Bank

Manage deposit account operations, ensure compliance, and support internal departments. | High school diploma with less than 2 years of deposit services or banking experience, familiarity with banking regulations and systems. | Job Description The Deposit Services Specialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests. Essential Functions • Ensure compliance with IRS regulations • Ensure compliance with third party vendors • Identify and resolve Customer Service issues • Provide excellent customer and business unit support • Perform critical account maintenance to deposit account • Perform CIP review on all new CIF records • Review and analyze deposit account reports to ensure compliance with policy and procedures • Ensure compliance with Reg D limitations on savings products • Responsible for Safe Deposit product and service • Input data into related banking systems • Ensure all performance standards are met • Maintain appropriate departmental records and reports • Perform product and service development related tasks • Interact with other business units within Northwest, vendors, and/or business partners • Partner with co-workers and other departments appropriately • Protect the security of all information appropriately • Recommend improvements to procedures • Recommend product/delivery enhancements • Attempt to exceed production expectations • Ensure total quality of work performed • Recommend quality control enhancements Additional Essential Functions Essential Functions • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Additional Responsibilities • Complete other duties and special projects as requested by management Safety and Health for those without supervisory duties • Abide by the rules of the safety and loss prevention program • Perform work tasks in a safe manner • Report any and all injuries to supervisor • Know what to do in case of an emergency Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education High School Diploma or equivalent Work Experience Less than 2 years Deposit Services experience 2 - 6 years Related banking experience 2 - 6 years Technological/relevant experience General Employee Knowledge, Skills, And Abilities • Ability to establish effective working relationships among team members and participate in solving problems and making decisions • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written • Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information • Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information • Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas Additional Knowledge, Skills And Abilities Knowledge of job specific banking products and services Knowledge and understanding of deposit products and bank policy and regulations around each product Knowledge of core operational systems and processes Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Oversee SBA loan operations, ensure compliance with SBA guidelines, manage loan processing workflows, lead a team, and support audits and reporting. | Bachelor's degree, 5-6 years SBA loan operations experience in banking, knowledge of SBA loan programs and systems, leadership skills, and certification as SBA Loan Specialist. | Job Description The Director of Small Business Administration Operations is responsible for overseeing the operational aspects of the bank's SBA lending program, ensuring compliance with SBA guidelines, managing loan processing workflows, and supporting the delivery of high-quality service to internal and external stakeholders. This role serves as a key liaison between lending teams, credit, compliance, and external partners, ensuring smooth execution of SBA loan originations, closings, and servicing. Essential Functions Loan Operations & Compliance Manage end-to-end SBA loan operations including packaging, closing, funding, and servicing. Ensure adherence to SBA Standard Operating Procedures (SOPs), bank policies, and regulatory requirements. Maintain accurate documentation and timely submission to SBA systems (e.g., E-Tran, CAFS). Process Management & Optimization Develop and implement efficient workflows for SBA loan processing and documentation. Monitor pipeline activity and ensure timely movement from commitment to closing/funding stages. Identify and resolve operational bottlenecks and recommend process improvements. Team Leadership & Collaboration Supervise SBA Closing Manager, loan processors, closers, and support staff. Provide training and guidance on SBA procedures and compliance updates. Collaborate with business development officers, credit analysts, and legal teams to ensure seamless loan execution. Reporting & Audit Support Prepare and review operational reports, loan status updates, and performance metrics. Support internal and external audits, including SBA reviews and lender oversight. Maintain organized records and ensure readiness for file reviews and audits. Technology & Systems Oversight Manage SBA-related systems and platforms, ensuring data integrity and timely updates. Coordinate with IT and vendors to troubleshoot issues and implement system enhancements. Monthly 1502 Reporting Secondary Market Sale Preparation Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency Work as part of a team Work with on-site equipment Education and Experience Bachelor's degree 5-6 years of experience with SBA loan operations within a banking or financial institution Strong understanding of SBA 7(a) and 504 loan programs, eligibility, and documentation requirements Experience with SBA systems (E-Tran, CAFS, SBA One) and loan origination software. Excellent organizational, analytical, and communication skills Ability to lead teams and manage multiple priorities in a fast-paced environment. Experience with loan servicing and liquidation processes Familiarity with compliance and risk management in a banking environment Certified SBA Loan Specialist or similar designation Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.