NorthBay Health

Manage and maintain enterprise IT infrastructure with technical leadership and mentorship in a high availability environment. | Requires 12+ years IT support, 10+ years systems engineering, bachelor's degree or equivalent, and preferred security certifications. | At NorthBay Health, the Systems Engineer III is responsible for managing and maintaining assigned systems in a 24x7 high availability environment. The Systems Engineer III will provide technical leadership to the Systems Engineering team as well as expert level implementation, support and maintenance for all aspects of the enterprise IT infrastructure stack including storage, backup, compute, virtualization, systems management, IDP systems, operating systems, databases and associated applications and cloud environments. This position interacts with all levels of the organization’s administrative and medical/clinical staff and works with the organization’s Technical, Operational and Applications support staff to meet cross discipline organizational objectives. This position understands the role of the IT infrastructure systems and how they relate to overall organizational effectiveness in meeting the needs of our customers.   PRIMARY JOB DUTIES   1. Develops and updates the IT systems architecture as needed to account for growth, optimization, cost savings and technology evolution. 2. Designs, Implements and Maintains the organization’s core IT Infrastructure components including storage, compute, virtualization, and data backup systems. 3. Builds and maintains enterprise database and data analysis systems. 4. Builds and maintains data structures to meet the analytical requirements of the organization with a goal of creating streamlined, repeatable processes to empower customer self-service. 5. Designs, builds, updates, and maintains enterprise IDP and IAM systems to ensure reliable and secure primary user authentication. 6. Performs daily system administration of all supported IT infrastructure systems including security administration, patching, capacity planning, resource monitoring, performance analysis & tuning and other standard operations required for optimum performance, availability and general system health. 7. Installs new systems and performs upgrades to existing applications, while maintaining current operating system releases and patches in coordination with application, operations personnel and vendor recommendations. 8. Provides technical support and training for customers and co-workers to meet department and organizational goals. 9. Acts as a technical mentor in the realm of IT infrastructure systems; translating complex theory and practice into more digestible components for fellow engineers and customers. 10. Plans, maintains and follows recovery procedures as warranted including disaster recovery planning and testing. 11. Maintains systems at optimum performance capabilities ensuring maximum availability based on operating conditions. 12. Scopes and executes complex technical projects including system selections, implementations, upgrades and process improvements. 13. Functions as escalated support for IT infrastructure systems and associated technical issues, collaborating with other members of the technical organization and outside resources as required to resolve very complex problems. 14. Performs analysis of reported operational problems reported by customers and develops reasonable, cost-effective technology-based solutions to address or improve reported problems. 15. Ensures a team approach to all aspects of responsibilities including change management, problem resolution, standards development, and planning. 16. Collaborates with all team members to develop solutions and processes to address current operational issues as well as future technology requirements. 17. Collaborates with team members and provide support to ensure backup personnel have adequate training and access. 18. Maintains SLAs for all assigned organizational applications/products. 19. Maintains all related support documentation including industry best practice standard documentation such as configuration documentation, IT infrastructure system schematics, implementation plans, EOL/EOS notices, and instructional material.  20. Reviews problem trends and performs necessary analysis to identify short- and long-term solutions to prevent recurring problems.  21. Conducts root cause analysis for IT infrastructure-related incidents, & demonstrates expertise in problem solving, working with other members of IT and supported business partners. 22. Regularly reviews assigned systems and performs log analysis for anomaly detection. 23. Monitors and regularly reports to Systems Engineering team and leadership on assigned system performance. 24. Develops performance monitoring, general system administration and troubleshooting checklists tools for Level 1 and 2 support personnel to continually expand their knowledge base and capabilities. 25. Develops, documents, executes and maintains policies and procedures appropriate to ensure system and organizational goals including regulatory and contract compliance. 26. Designs high availability and DR infrastructure in conjunction with other IT Staff, to meet availability requirements defined by business units. 27. Recommends changes to resource utilization to improve & optimize efficiency. 28. Identifies cost-effective opportunities for technology refresh and enhancement. 29. Manages software and support subscriptions for assigned systems and reports on current and projected costs. 30. Designs, implements, and maintains cloud infrastructure tenants and associated components, contracts, and cost projections. 31. Creates and implements project plans, ensure adherence to project timelines, performs project risk assessment and develops contingency risk plans. 32. Works with team members, workgroup and department leadership, and vendor partners to build and maintain 5-year roadmaps for assigned systems and overall subject area technology evolution. 33. Acts as a technology owner for assigned infrastructure systems. 34. Performs other duties as assigned.  Interpersonal Skills and Values Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care. Why NorthBay Health NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics. We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions. We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities. NorthBay Health Benefits Options NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance. Compensation Structure NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements. Remote Work Disclosure NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs. Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States. Notice to Recruitment Agencies NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings. More Information Visit NorthBay Health Careers for recruitment FAQs [https://www.northbay.org/careers/recruitment-faq.html] and additional information.

Identify BI, reporting, and analytics needs; work with business users and IT to turn data into actionable information; manage data models, marts, and BI tools; educate users on data usage. | Proficiency in BI, analytics, ETL, data warehousing, master data management, information governance, and strong collaboration with business and IT teams. | At NorthBay Health, the Enterprise Information Management Reporting Analyst role identify business intelligence (BI), reporting, and analytics needs. They work closely with business users and IT teams to turn data into actionable information and knowledge that can be used to make sound business decisions. It is essential that Reporting Analysts build an understanding of the business at a level of detail that enables them to identify and address critical issues. They provide information that is accurate, congruent and reliable, and ensure the information is easily available to users, preferably in a self-service format. Reporting Analysts educate and train business users to use the data as an analytical tool. Reporting Analysts work with business users to determine business requirements and establish priorities. This includes working with stakeholders to identify and document the transactional systems; create and maintain core definitional information through, master data management (MDM), data quality management, and information governance functions; and define, build, and manage analytics environments through the building of data models, data marts, and the use of BI tools. This individual is accountable for facilitating information gathering, documentation and presentation of findings to all levels of management and will be considered a Subject Matter Expert for the information contained within the Enterprise Information Management team as appropriate. Reporting Analysts understand how data is turned into information and knowledge and how that knowledge supports and enables key business processes. They must have an understanding of the business environment and an interest in going beyond the obvious, delving into the source, the definition, philosophy, and foundational roots of a data element in order to create actionable information. The individual in this role must demonstrate a proficiency level sufficient to apply competencies effectively in the following domains: Business Intelligence; Analytics and Reporting, ETL Processes, Enterprise Data Warehousing, Information Quality; Master Data Management and Information Governance. They must work well within a team environment. At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey. At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care. These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve. This is an exciting time to join NorthBay Health. As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals-including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)-along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region. NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as "High Performing" in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years. As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health. Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve. To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/