Nooks

Manage internal IT systems, AV, network, and office infrastructure, supporting employee onboarding, hardware, and security. | 3-7+ years of hands-on IT or Workplace Technology experience with expertise in Google Workspace, Kandji, AV systems, and troubleshooting. | About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more. For more information, visit Nooks.ai http://Nooks.ai. About the role: Nooks is searching for our first IT Engineer to own all internal IT. Reporting to our VP of Engineering, you’ll manage digital and physical security, office technology, AV systems, employee onboarding, and company-wide tooling operations. You are a master of AI and automation, love to learn, solve problems proactively, and prioritize the employee experience. This role supports a 200+ employee start up that is growing rapidly. Join us in being an integral part of our growth and ensuring a fast, secure, and reliable technical experience for our employees from day one. What you’ll do: Employee Lifecycle & Helpdesk Manage end-to-end user onboarding/offboarding, including account provisioning (Google Admin, OpenAI, internal tools), SSO access, device setup, and workspace readiness. Operate the daily IT helpdesk, supporting issues related to VPN access, device troubleshooting, application permissions, and equipment repairs. Manage device lifecycle: wiping laptops, device upgrades, refresh cycles, Apple Business Manager, and Kandji MDM. Systems Administration & Tooling Administer company systems including Google Workspace, Kandji, 1Password, VPN, device compliance tools, and internal corporate apps. Configure tags, groups, role-based access control, and handle provisioning/deprovisioning across SaaS tools. Maintain and update Kandji blueprints based on security, compliance, and customer requirements. Support SSO integrations, SCIM automation, and improvements to IAM workflows. Manage corporate IT infrastructure accounts, licenses, subscriptions (e.g., CDW, Cisco). Alert monitoring integrations and automating security workflows experience is a plus Security, Compliance & Policy Partner with Security/Eng to support: Device trust and endpoint compliance EDR monitoring and alerts triage Backup, acceptable use, data retention, and access policies Support audit requirements (SOC2/ISO) including access reviews, badge/camera systems, and physical security setup. Office Technology & AV Own AV and in-office tech operations Set up and troubleshoot meeting room devices, conferencing systems, tablets/navigators, digital signage, IoT devices, and Chromecast/Apple TV. Manage all-hands AV production, including audio hardware, cameras, mic setup, presenter laptop configuration, and remote broadcast quality. Build and maintain AV SOPs, trainings, and room-use documentation. Drive improvements to conference room experiences including cameras, microphones, projectors, and cable management. Prior experience in new office build outs is a plus Network & Workplace Infrastructure Support office network operations (in partnership with vendors/partners), including: WiFi setup and troubleshooting, VLAN configuration, IoT and device onboarding, Printer setup and maintenance, Conference room hardware upgrades and replacements Help maintain IDF rooms, structured cabling, and hardware inventory. Projects & Backlog Execution Lead or contribute to ongoing IT/Tech Ops projects, including: Automating onboarding/offboarding via SSO + SCIM Upgrading device compliance profiles and blueprints Implementing new AV solutions for meeting rooms and common areas Rolling out new conferencing hardware across multiple offices Implementing badge systems, cameras, and physical access tools Improving tool access workflows and internal IT documentation Who you are: 3–7+ years of hands-on IT or Workplace Technology experience Strong experience with Google Workspace, Kandji (or similar MDM), ABM, VPN, and common SaaS provisioning Comfortable with AV systems, conferencing equipment, and office tech environments Ability to manage multiple office setups and coordinate with vendors Experience writing IT policies, SOPs, and training documentation Strong troubleshooting background across networks, devices, and SaaS apps A bias for automation and process improvement Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Manage a portfolio of mid-market and enterprise accounts to maximize customer value, onboard new customers, maintain multi-threaded relationships, analyze usage data for upsell opportunities, and support renewals. | 5+ years B2B SaaS CSM experience managing 40+ accounts with renewals success, 2+ years onboarding and support experience, 2+ years SDR or SDR management experience, familiarity with sales tools, data-driven, excellent communication, and startup adaptability. | About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit Nooks.ai. The role Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions. This role is for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey … onboarding new customers, proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio. Responsibilities Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals. Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth. Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. Monitor customer health metrics and develop proactive plans to address areas of concern. Assist with Technical Support for your customers as needed. Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met. Requirements 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey 2+ years of SDR or SDR management experience Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo Comfortable with data analytics and experience using data to proactively identify customer challenges Excellent written and verbal communication skills Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Manage a portfolio of mid-market and enterprise customers to maximize value and renewals, onboard new customers, maintain relationships, analyze usage data, and provide product feedback. | 5+ years B2B SaaS CSM managing 40+ accounts with renewals, 2+ years onboarding and support, 2+ years SDR or SDR management, familiarity with sales tools, data analytics skills, and strong communication. | About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit Nooks.ai. The role Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions. This role is for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey … onboarding new customers, proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio. Responsibilities • Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a Nooks deployment that helps them achieve their goals. • Conduct regular customer check-ins to share Nooks outcomes, address any issues, and identify opportunities for optimization and growth. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Serve as the voice of the customer within Nooks, providing product feedback to ensure customer requirements are successfully met. Requirements • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey • 2+ years of SDR or SDR management experience • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Lead and manage a mid-market sales team, co-sell on calls, hire and onboard reps, and implement sales processes to drive revenue growth. | 6+ years sales experience with 3+ years in sales management, strong outbound selling knowledge, analytical skills, and leadership abilities. | About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit Nooks.ai. Nooks today Our customers use Nooks for most of their day (avg ~3hrs/business day). Nooks currently owns end-to-end workflows around sales calls: AI dialer - automates the manual parts of the calling process: skipping answering machines, leaving voicemails, taking notes, logging calls, even figuring out what to say on a call Analytics - we record, transcribe, and analyze every call. Since these are all outbound calls with little context, these calls follow similar structure - opener, pitch, questions/objections, ask for meeting, etc. So we can answer questions like: “which reps struggle to book the meeting with prospects who showed interest” or “what are the most common objections across each of our key personas” Salesfloor - sales reps & managers can work together throughout the day, listen to each others’ calls, give real-time advice, coaching, shadowing, onboarding, training. Teams that use Nooks often see a 2-3x increase in reps’ productivity within weeks! And we’re working on adding prospecting / research workflows (to-be-announced soon!) The role We’re looking for a MM Sales Manager to help us build out our growing sales team. This is an important role as it’s our first external sales management hire. To date, all sales management roles have been filled via internal promotion. This person will help us execute and refine our sales playbook as we scale the MM sales org. You shouldn’t be afraid to get your hands dirty, help your team drive deals forward and lead by example. Responsibilities Deeply learn and understand the Nooks value proposition Support your team by co-selling on calls, helping during trials, and leading pricing/negotiation calls when needed You’ll be responsible for interviewing, hiring, and on-boarding new reps Implement, improve and standardize key sales processes in service of driving predictable revenue growth. Monitor sales performance: activity, pipelines, monthly forecasts, and closed-deals to ensure quota attainment Requirements 6+ years of sales experience (preferably within SaaS) 3+ years of sales management experience in tech sales You have a deep understanding of outbound selling and prospecting. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail. Strong leadership and team building skills Bonus if you have Experience with Sandler and Challenger sales methodologies Sold into or led teams selling into sales leaders Ran trials as part of a sales motion Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Lead and manage the SMB sales team by co-selling, hiring, onboarding, implementing sales processes, and monitoring sales performance to drive revenue growth. | 5+ years sales experience preferably in SaaS, 2+ years sales management experience, strong outbound selling knowledge, analytical skills, and leadership abilities. | About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit Nooks.ai. Nooks today Our customers use Nooks for most of their day (avg ~3hrs/business day). Nooks currently owns end-to-end workflows around sales calls: AI dialer - automates the manual parts of the calling process: skipping answering machines, leaving voicemails, taking notes, logging calls, even figuring out what to say on a call Analytics - we record, transcribe, and analyze every call. Since these are all outbound calls with little context, these calls follow similar structure - opener, pitch, questions/objections, ask for meeting, etc. So we can answer questions like: “which reps struggle to book the meeting with prospects who showed interest” or “what are the most common objections across each of our key personas” Salesfloor - sales reps & managers can work together throughout the day, listen to each others’ calls, give real-time advice, coaching, shadowing, onboarding, training. Teams that use Nooks often see a 2-3x increase in reps’ productivity within weeks! And we’re working on adding prospecting / research workflows (to-be-announced soon!) The role We’re looking for an SMB Sales Manager to help us build out our growing sales team. This is an important role as it’s our first external sales management hire. To date, all sales management roles have been filled via internal promotion. This person will help us execute and refine our sales playbook as we scale the SMB sales org. You shouldn’t be afraid to get your hands dirty, help your team drive deals forward and lead by example. Responsibilities Deeply learn and understand the Nooks value proposition Support your team by co-selling on calls, helping during trials, and leading pricing/negotiation calls when needed Most of our SMB team are SDR promotions but occasionally we’ll need to find great people externally. You’ll be responsible for interviewing, hiring, and on-boarding new reps Implement, improve and standardize key sales processes in service of driving predictable revenue growth. Monitor sales performance: activity, pipelines, monthly forecasts, and closed-deals to ensure quota attainment Requirements 5+ years of sales experience (preferably within SaaS) 2+ years of sales management experience in tech sales You have a deep understanding of outbound selling and prospecting. Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. Strong problem solving, issue-resolution, and multi-tasking skills, the ability to work in a deadline-driven work environment, and a keen attention to detail. Strong leadership and team building skills Bonus if you have Experience with Sandler and Challenger sales methodologies Sold into or led teams selling into sales leaders Ran trials as part of a sales motion Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Optimize and scale revenue operations by analyzing data, managing CRM workflows, collaborating across teams, and driving strategic initiatives to improve revenue growth and operational efficiency. | 3+ years in Enterprise SaaS RevOps with strong analytical skills, proficiency in HubSpot and related sales tools, experience building scalable revenue systems, and excellent communication and collaboration abilities. | About Nooks.ai: Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like 1Password, Fivetran, Greenhouse, and hundreds more. For more information, visit Nooks.ai. About the Role Nooks is is looking for a Revenue Operations Analyst to continue building and running our best-in-class RevOps function. Reporting directly to the Sr. Manager of RevOps you will optimize, scale and partner closely with GTM teams on crafting and bringing strategies to life. The Revenue Operations Analyst will be a key contributor to optimizing our revenue engine, working cross-functionally with sales, marketing, and customer success teams to drive data-driven insights and operational efficiency. This role combines analytical expertise with strategic thinking to identify growth opportunities, streamline processes, and ensure our go-to-market teams have the tools and insights needed to exceed revenue targets. The ideal candidate will thrive in a fast-paced startup environment, bringing strong analytical skills and a passion for building scalable revenue systems. What you’ll do This role offers excellent exposure to all aspects of the revenue engine and provides a clear path for growth into senior revenue operations positions. Data Analysis & Reporting Build and maintain comprehensive dashboards tracking key revenue metrics Conduct deep-dive analyses to identify trends, bottlenecks, and opportunities for revenue growth Generate weekly/monthly reports for leadership highlighting performance against targets with actionable insights Develop models and forecasts to support strategic planning and resource allocation Revenue Process Optimization Continually improve the customer journey via new automations, workflows, and rep support Support territory planning, quota setting, and capacity modeling initiatives Analyze performance by segment, product, and rep to optimize resource allocation CRM & Tech Stack Management Maintain data hygiene and integrity within HubSpot (in partnership with our GTM Systems Admin) Configure and optimize CRM workflows, automation rules, and reporting structures Serve as the go-to expert for Sales and CS tech troubleshooting, rules of engagement, and daily operations Cross-Functional Collaboration Partner with marketing to track lead quality, attribution, and campaign ROI Work with customer success to analyze retention, expansion, and churn metrics Collaborate with finance on revenue recognition, forecasting, and commission calculations Strategic Initiatives Lead special projects to drive operational improvements across the revenue organization Develop and document best practices, playbooks, and standard operating procedures Identify opportunities for process automation to reduce manual work and improve accuracy Performance Enablement Create self-service reporting tools empowering teams to access real-time insights Partner with revenue enablement to ensure reps have data-driven coaching and resources Monitor adoption of new initiatives and iterate based on feedback and results Who You Are A strong background in Enterprise SaaS RevOps with 3+ years of experience Builder with a strong bias for action and measurable impact — you create scalable programs that drive results Strategic problem-solver — you turn ambiguity into insight, bring a clear point of view, and are open to being challenged Empathetic toward reps — invested in their success throughout the sales cycle Strong analytical skills — confident building complex models and running your own analysis Exceptional communicator — clear, concise, and persuasive in presentations, meetings, and written comms Proficient in HubSpot, Outreach, Gong, Clay, forecasting tools, and workflow infrastructure — hands-on when needed, and capable of guiding the team Collaborative, humble, and seen as a trusted expert We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. In compliance with pay transparency laws and in pursuit of pay equity and fairness, we publish salary ranges for our open roles. The target salary range for this role is $100,000-$145,000. On top of this, we offer equity, generous perks, and comprehensive benefits. This Role Is Based in: San Francisco Bay Area (preferred). Occasional travel for team onsites, trainings, etc. may be expected. Equal Employment Opportunity Statement Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.