NMDP

Lead design and administration of IAM/IGA capabilities and enterprise identity services using Okta and Microsoft Entra. | Bachelor's degree and 5+ years enterprise IT engineering experience with deep knowledge of Okta and Microsoft identity services. | POSITION SUMMARY:   The Senior Systems Engineer provides senior technical leadership across two core areas: Identity & Access Management (IAM) and IT Productivity & Collaboration services. The position designs, implements, administers, and supports Identity Governance & Administration (IGA) and enterprise identity services (directory services, SSO/federation, MFA/conditional access alignment, and privileged access) using Okta, Active Directory, and Microsoft Entra.  As a Senior Systems Engineer you will identity lifecycle processes (joiner/mover/leaver; provisioning and deprovisioning) and implement access models, policies, and governance that strengthen authentication/authorization, enable least-privilege access, and reduce identity-based risk. In addition, the position serves as technical owner for Microsoft 365 (Teams, SharePoint/OneDrive, Exchange Online) and key adjacent SaaS platforms, delivering secure and reliable operations through monitoring, incident/problem management and on-call participation, change/ITSM execution, and continuous improvement.  The Senior role leads application onboarding and integrations, supports audits, access reviews, penetration testing and vulnerability remediation with evidence and corrective actions, delivers migrations and modernization efforts, manages vendor/licensing optimization and escalations, and maintains documentation, runbooks, and knowledge transfer to ensure sustainable support and a strong employee experience. Our team has a solid local presence so local, MN based candidates with easy access to our World Headquarters in downtown Minneapolis are preferred. ACCOUNTABILITIES:   Engineering solutions, design, and administration: •    Design, implement, and maintain IAM/IGA capabilities (directory services, SSO/federation, and privileged access) using Okta, Active Directory, and Microsoft Entra to deliver secure, reliable access. •    Lead discovery and solution delivery for IAM initiatives (requirements, design, build, testing, and rollout); evaluate options and recommend best-fit approaches with internal teams and vendors. •    Automate identity lifecycle (joiner/mover/leaver; provisioning/deprovisioning) and related administration using scripting and modern tooling to reduce manual effort and risk. •    Define and enforce access governance (RBAC/ABAC), policies, workflows, and secure access patterns (SSO/MFA/conditional access alignment and least-privilege role design), including periodic access reviews. •    Support security and compliance by remediating identity-related vulnerabilities and supporting audits, penetration tests, and access reviews with evidence, reporting, and corrective actions. •    Onboard and integrate applications and platforms (SaaS and Microsoft 365) using standards-based connectors/integrations; partner with application owners to validate requirements, data flows, and security controls. •    Own and administer Microsoft 365 and collaboration services (Teams, SharePoint/OneDrive, Exchange Online) and adjacent SaaS tools, including hybrid identity/access integrations and roadmap execution. •    Operate and improve services through monitoring, dashboards/alerts, incident and problem management (RCA/post-incident reviews), and on-call participation; troubleshoot authentication/authorization/provisioning issues to restore service. •    Plan, test, and deliver changes using NMDP change management and ITSM practices; validate outcomes and transition to steady-state support. •    Create and maintain documentation and enablement (standards, runbooks, procedures, and knowledge articles); support tiered support and knowledge transfer with Service Desk/L2. •    Support privileged access practices using approved vaulting and secrets management (e.g., Delinea Secret Server) for administrative accounts, service accounts, and automation credentials. •    Partner with Procurement/Vendor Management on renewals, licensing optimization, and vendor escalations; identify cost-saving opportunities through usage analysis and right-sizing. •    Evaluate and adopt new features and products (including collaboration AI capabilities) via pilots, guardrails, and measured rollouts. •    Other duties as assigned. REQUIRED QUALIFICATIONS: Knowledge of:  •    IAM/IGA concepts and practices, including identity lifecycle (joiner/mover/leaver), provisioning/deprovisioning, and access recertification. •    Identity standards and protocols (SAML, OAuth/OIDC, SCIM) and how they are used for SSO/federation and application integrations. •    Okta, Active Directory, and Microsoft Entra ID administration and configuration concepts (tenant/directory structure, groups, app assignments, conditional access/access policies). •    Privileged access management principles and controls (least privilege, role-based access, privileged roles/accounts, access request/approval workflows). •    Security and compliance practices related to identity services, including logging/monitoring, vulnerability remediation, audit evidence collection, and access reviews. •    Enterprise IT operations practices (incident/problem management, change control) and creating/supporting technical documentation such as procedures and runbooks. Ability to:  •    Demonstrate strong interpersonal and organizational skills, demonstrated success in working both independently and in a team environment.   •    Demonstrate above-average written and oral communication skills.   •    Demonstrate strong analytical and creative problem solving, and the ability to manage multiple and rapidly changing priorities. •    Work effectively both independently and collaboratively across technical and non-technical teams. •    Communicate clearly in writing and verbally, including translating technical concepts for varied audiences. •    Analyze complex issues, solve problems systematically, and manage multiple priorities in a fast-changing environment. •    Hands-on experience with the relevant technologies and solutions for fulfilling the activities in the accountabilities section. Education and/or Experience: •    Bachelor’s degree in computer science, Management Information Systems, Computer Science, Information Security or related field (or equivalent related experience and/or education). •    Minimum of five or more years of experience in engineering and supporting solutions in a heterogeneous enterprise IT environment. PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)  •    Modern Workplace/Automation: Defines and completes project tasks, including scripting, related to workplace automation, leveraging Intune, SharePoint (including migrations), Viva, PowerApps, Power Automate, Microsoft Power Platform, etc. •    Strong experience with Okta tenant configuration and core components (policies, claims, scopes, access policies) beyond day-to-day administration. •    Experience partnering with application developers and using Okta APIs to automate integrations and workflows. •    Experience with log management and reporting tools (e.g., Varonis, Okta reporting) for monitoring and investigation.  #LI-DNI NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information [https://www.nmdp.org/-/media/project/nmdp/nmdpsite/pdfs/external/candidate-employee-total-rewards-summary.pdf]

Engage and educate communities to recruit new members and build relationships to meet enrollment goals. | Bachelor's degree and at least two years of experience in sales, community development, or event planning with strong communication skills and valid driver's license. | POSITION SUMMARY: The University Engagement and Events Coordinator (internally known as Member Recruitment Coordinator or MRC) is a public-facing member of NMDP. This position educates, engages, and inspires the public for their support and participation in the mission through presentations, awareness events, celebrations, and registry recruitment event execution. This role travels regularly throughout the entire state of Colorado but will be based out of the Denver Metro Area.   Primary responsibilities include building and sustaining relationships and driving committed individuals to join the NMDP registry. Key targets audiences for RC’s are:   • Colleges, universities and technical or vocational schools • Community-based organizations and coalitions • Corporations • Service sectors (such as police and fire academies and units)   With the specific focus to increase the diversity of the national registry through engagement and education of ethnically diverse communities.   This position delivers excellent customer service through the planning and coordination of registry awareness, education, and commitment activities to align with the sponsor’s vision and meet organizational goals and targets. Collaboration with internal partners, such as marketing, volunteer services and the NMDP Foundation, as well as external partners, such as the network, is essential for maximizing the reach of the mission. Maintaining on-going knowledge of HLA and blood stem cell transplantation is also important in this position in order to educate and influence target audiences.   This role will work collaboratively with a regional team to accomplish monthly, quarterly, and annual registry enrollment goals.   ACCOUNTABILITIES: Community & Activity Leadership: • Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, community-based organizations, media, businesses, and local points of contact, with which to plan and coordinate community engagement and recruitment efforts. Serves as liaison between the NMDP and the community. Responds to leads and referrals in a timely manner with the assistance of internal partners. • Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community for the purpose of increased participation in new, diverse registry members, volunteerism, and philanthropic giving. • Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provide timely feedback to account managers and marketing leaders. • Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure achievement of diverse goals and targets. Collaborates with internal and external network partners as opportunities are presented. Applies market knowledge and evaluation of the community, government, and other demographics to identify potential areas for expansion. Ensures only NMDP approved materials are used. • Plans, organizes, and delivers mission-focused events (live and digital) in a manner that ensures excellent registry member experience as well as exceptional customer service to the community partner and sponsor. Activates volunteers and sponsors to achieve event targets, including promotions and sponsor network engagement. Always presents oneself in a professional manner. Communicates results and impact, if applicable, to partners and sponsors. • Effectively educates prospective volunteer donors regarding NMDP’S mission, including but not limited to the donation process and registry member expectations to ensure new registry members are well-informed and committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of potential volunteer donors at time of engagement. Successfully implements training and procedures for community engagement, education, and donor recruitment. • Creates an annual activity plan including specific rotations at each target college campus. Meets defined goals and targets focusing on committed, diverse recruitment platforms. Keeps leader informed of progress toward plan goals and targets.   Internal and External Partnership Leadership: • Collaborates with account managers and network community engagement partners to ensure the strategic goals and initiatives of NMDP are met. • Partners with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts. • Provides support to patient families to evaluate needs and refers to appropriate NMDP support services. Collaborate with internal partnership team to support leads. • Identifies and shares impactful patient, donor, and related stories with marketing; collaborates to pitch stories to the media. • Participates in media events and represents NMDP in media interviews. Communicates all media opportunities to marketing liaisons. • Engages in team building and collaborates with other functions in the organization to support the donor recruitment, donor availability, and donor experience objectives and programs. • Promotes and encourages financial support of the NMDP Foundation.   Volunteer Management Support: • Speaks to community groups to inform the audience of NMDP activities and recruits potential volunteers. • Collaborates with account managers to recruit and retain volunteers, including episodic and long-term volunteers. Interviews, screens, trains, and recommends volunteer placement in appropriate programs and activities, as needed. Ensures volunteers are properly trained for the task. • Effectively supervises volunteers throughout the entire engagement process. • Complies with requirements to track volunteer data and hours. • Supports and participates in volunteer recognition and appreciation activities.   REQUIRED QUALIFICATIONS: Knowledge of: • Sales and Marketing • Volunteer management • Developing in-market strategies and generating leads • Planning and executing events   Ability to: • Navigate college and university systems, such as athletics, diverse affinity groups, student government, Greeks, etc. • Network and develop community partnerships among ethnically diverse communities. • Effectively using social media • Proactively leverage digital marketing, in partnership with the donor marketing team, to drive recruitment. • Demonstrate interaction with and influence others. • Demonstrate excellent oral and written communication skills. • Demonstrate public speaking and presentation skills. • Use effective organizational and time management skills to handle multiple projects. • Be self-motivated and goal driven. • Proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet. • Bi-lingual language skills may be necessary depending on location of position. • Must have a desire to learn and be willing to travel within region as needed (25%- 50%), work evening/weekends. Occasional national travel, 3-4 trips per year.   Education and/or Experience: • Bachelor’s degree in related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree. • Experience as a marrow or PBSC donor or a direct connection to the mission is a plus. • Two years of experience in sales, business or community development, client account management, event planning and implementation where defined goals or targets are required.   Other Requirements: • Must have a valid driver’s license and reliable transportation with capacity to hold event materials (e.g., canopy tent, 6' folding table, storage totes, etc). NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information [https://www.nmdp.org/-/media/project/nmdp/nmdpsite/pdfs/external/candidate-employee-total-rewards-summary.pdf]

Build and maintain relationships to recruit diverse registry members through community engagement, event planning, volunteer management, and collaboration with internal and external partners. | Bachelor’s degree or equivalent experience, 2 years in sales, business or community development, event planning with target goals, valid driver’s license, and willingness to travel and work evenings/weekends. | Position Summary JOB DESCRIPTION The Recruitment Coordinator (RC) is a public-facing member of NMDP. This position educates, engages, and inspires the public for their support and participation in the mission through presentations, awareness events, celebrations, and registry recruitment event execution. Responsibilities Primary responsibilities include building and sustaining relationships and driving committed individuals to join the NMDP registry. Key targets audiences for RC’s are: • Colleges, universities and technical or vocational schools • Community-basedorganizations and coalitions • Corporations • Service sectors(such as police and fire academies and units) With the specific focus to increase the diversity of the national registry through engagement and education of ethnically diverse communities. This position delivers excellent customer service through the planning and coordination of registry awareness, education, and commitment activities to align with the sponsor’s vision and meet organizational goals and targets. Collaboration with internal partners, such as marketing, volunteer services and the NMDP Foundation, as well as external partners, such as the network, is essential for maximizing the reach of the mission. Maintaining on-going knowledge of HLA and blood stem cell transplantation is also important in this position in order to educate and influence target audiences. This role will work collaboratively with a regional team to accomplish monthly, quarterly, and annual registry enrollment goals. Accountabilities RESPONSIBILITIES Community & Activity Leadership • Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, community-based organizations, media, businesses, and local points of contact, with which to plan and coordinate community engagement and recruitment efforts. Serves as liaison between the NMDP and the community. Responds to leads and referrals in a timely manner with the assistance of internal partners. • Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community for the purpose of increased participation in new, diverse registry members, volunteerism, and philanthropic giving. • Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provide timely feedback to account managers and marketing leaders. • Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure achievement of diverse goals and targets. Collaborates with internal and external network partners as opportunities are presented. Applies market knowledge and evaluation of the community, government, and other demographics to identify potential areas for expansion. Ensures only NMDP approved materials are used. • Plans, organizes, and delivers mission-focused events (live and digital) in a manner that ensures excellent registry member experience as well as exceptional customer service to the community partner and sponsor. Activates volunteers and sponsors to achieve event targets, including promotions and sponsor network engagement. Always presents oneself in a professional manner. Communicates results and impact, if applicable, to partners and sponsors. • Effectively educates prospective volunteer donors regarding NMDP’S mission, including but not limited to the donation process and registry member expectations to ensure new registry members are well-informed and committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of potential volunteer donors at time of engagement. Successfully implements training and procedures for community engagement, education, and donor recruitment. • Creates an annual activity plan including specific rotations at each target college campus. Meets defined goals and targets focusing on committed, diverse recruitment platforms. Keeps leader informed of progress toward plan goals and targets. Internal And External Partnership Leadership • Collaborates with account managers and network community engagement partners to ensure the strategic goals and initiatives of NMDP are met. • Partners with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts. • Provides support to patient families to evaluate needs and refers to appropriate NMDP support services. Collaborate with internal partnership team to support leads. • Identifies and shares impactful patient, donor, and related stories with marketing; collaborates to pitch stories to the media. • Participates in media events and represents NMDP in media interviews. Communicates all media opportunities to marketing liaisons. • Engages in team building and collaborates with other functions in the organization to support the donor recruitment, donor availability, and donor experience objectives and programs. • Promotes and encourages financial support of the NMDP Foundation. Volunteer Management Support • Speaks to community groups to inform the audience of NMDP activities and recruits potential volunteers. • Collaborates with account managers to recruit and retain volunteers, including episodic and long-term volunteers. Interviews, screens, trains, and recommends volunteer placement in appropriate programs and activities, as needed. Ensures volunteers are properly trained for the task. • Effectively supervises volunteers throughout the entire engagement process. • Complies with requirements to track volunteer data and hours. • Supports and participates in volunteer recognition and appreciation activities. Qualifications REQUIRED QUALIFICATIONS: Knowledge Of • Sales and Marketing • Volunteer management • Developing in-market strategies and generating leads • Planning and executing events Ability To • Navigate college and university systems, such as athletics, diverse affinity groups, student government, Greeks, etc. • Network and develop community partnerships among ethnically diverse communities. • Effectively using social media • Proactively leverage digital marketing, in partnership with the donor marketing team, to drive recruitment. • Demonstrate interaction with and influence others. • Demonstrate excellent oral and written communication skills. • Demonstrate public speaking and presentation skills. • Use effective organizational and time management skills to handle multiple projects. • Be self-motivated and goal driven. • Proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet. • Bi-lingual language skills may be necessary depending on location of position. • Must have a desire to learn and be willing to travel within region as needed (25%- 50%), work evening/weekends. Occasional national travel, 3-4 trips per year. Education And/or Experience • Bachelor’s degree in related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree. • Experience as a marrow or PBSC donor or a direct connection to the mission is a plus. • Two years of experience in sales, business or community development, client account management, event planning and implementation where defined goals or targets are required. Other Requirements Must have a valid driver’s license and reliable transportation. About The Team NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

Build and maintain community relationships to drive diverse registry recruitment, plan and execute engagement events, manage volunteers, and collaborate with internal and external partners. | Requires a bachelor's degree or equivalent experience, 2 years in sales or community development with target goals, public speaking skills, proficiency in Microsoft Office and Salesforce, and willingness to travel and work evenings/weekends. | Position Summary JOB DESCRIPTION The Recruitment Coordinator (RC) is a public-facing member of NMDP. This position educates, engages, and inspires the public for their support and participation in the mission through presentations, awareness events, celebrations, and registry recruitment event execution. Responsibilities Primary responsibilities include building and sustaining relationships and driving committed individuals to join the NMDP registry. Key targets audiences for RC’s are: • Colleges, universities and technical or vocational schools • Community-basedorganizations and coalitions • Corporations • Service sectors(such as police and fire academies and units) With the specific focus to increase the diversity of the national registry through engagement and education of ethnically diverse communities. This position delivers excellent customer service through the planning and coordination of registry awareness, education, and commitment activities to align with the sponsor’s vision and meet organizational goals and targets. Collaboration with internal partners, such as marketing, volunteer services and the NMDP Foundation, as well as external partners, such as the network, is essential for maximizing the reach of the mission. Maintaining on-going knowledge of HLA and blood stem cell transplantation is also important in this position in order to educate and influence target audiences. This role will work collaboratively with a regional team to accomplish monthly, quarterly, and annual registry enrollment goals. Accountabilities RESPONSIBILITIES Community & Activity Leadership • Establishes, builds, and maintains relationships within ethnically diverse communities, such as community leaders, community-based organizations, media, businesses, and local points of contact, with which to plan and coordinate community engagement and recruitment efforts. Serves as liaison between the NMDP and the community. Responds to leads and referrals in a timely manner with the assistance of internal partners. • Effectively communicates through public speaking and written communication to expand the NMDP mission within the local community for the purpose of increased participation in new, diverse registry members, volunteerism, and philanthropic giving. • Proactively seeks to identify and recommend innovative community engagement and registry recruitment practices and provide timely feedback to account managers and marketing leaders. • Collaborates with account managers and marketing to create an engagement and recruitment strategy plan for each fiscal year to ensure achievement of diverse goals and targets. Collaborates with internal and external network partners as opportunities are presented. Applies market knowledge and evaluation of the community, government, and other demographics to identify potential areas for expansion. Ensures only NMDP approved materials are used. • Plans, organizes, and delivers mission-focused events (live and digital) in a manner that ensures excellent registry member experience as well as exceptional customer service to the community partner and sponsor. Activates volunteers and sponsors to achieve event targets, including promotions and sponsor network engagement. Always presents oneself in a professional manner. Communicates results and impact, if applicable, to partners and sponsors. • Effectively educates prospective volunteer donors regarding NMDP’S mission, including but not limited to the donation process and registry member expectations to ensure new registry members are well-informed and committed to proceed should they be asked to donate. Responds to questions, issues, and concerns of potential volunteer donors at time of engagement. Successfully implements training and procedures for community engagement, education, and donor recruitment. • Creates an annual activity plan including specific rotations at each target college campus. Meets defined goals and targets focusing on committed, diverse recruitment platforms. Keeps leader informed of progress toward plan goals and targets. Internal And External Partnership Leadership • Collaborates with account managers and network community engagement partners to ensure the strategic goals and initiatives of NMDP are met. • Partners with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts. • Provides support to patient families to evaluate needs and refers to appropriate NMDP support services. Collaborate with internal partnership team to support leads. • Identifies and shares impactful patient, donor, and related stories with marketing; collaborates to pitch stories to the media. • Participates in media events and represents NMDP in media interviews. Communicates all media opportunities to marketing liaisons. • Engages in team building and collaborates with other functions in the organization to support the donor recruitment, donor availability, and donor experience objectives and programs. • Promotes and encourages financial support of the NMDP Foundation. Volunteer Management Support • Speaks to community groups to inform the audience of NMDP activities and recruits potential volunteers. • Collaborates with account managers to recruit and retain volunteers, including episodic and long-term volunteers. Interviews, screens, trains, and recommends volunteer placement in appropriate programs and activities, as needed. Ensures volunteers are properly trained for the task. • Effectively supervises volunteers throughout the entire engagement process. • Complies with requirements to track volunteer data and hours. • Supports and participates in volunteer recognition and appreciation activities. Qualifications REQUIRED QUALIFICATIONS: Knowledge Of • Sales and Marketing • Volunteer management • Developing in-market strategies and generating leads • Planning and executing events Ability To • Navigate college and university systems, such as athletics, diverse affinity groups, student government, Greeks, etc. • Network and develop community partnerships among ethnically diverse communities. • Effectively using social media • Proactively leverage digital marketing, in partnership with the donor marketing team, to drive recruitment. • Demonstrate interaction with and influence others. • Demonstrate excellent oral and written communication skills. • Demonstrate public speaking and presentation skills. • Use effective organizational and time management skills to handle multiple projects. • Be self-motivated and goal driven. • Proficiently use Microsoft Office software (Outlook, Word, Excel, PowerPoint), Salesforce, and the Internet. • Bi-lingual language skills may be necessary depending on location of position. • Must have a desire to learn and be willing to travel within region as needed (25%- 50%), work evening/weekends. Occasional national travel, 3-4 trips per year. Education And/or Experience • Bachelor’s degree in related field or equivalent combination of formal education and experience. On evaluation, equivalent experience and/or education related to the minimum experience requirement may be substituted for the degree. • Experience as a marrow or PBSC donor or a direct connection to the mission is a plus. • Two years of experience in sales, business or community development, client account management, event planning and implementation where defined goals or targets are required. Other Requirements Must have a valid driver’s license and reliable transportation. About The Team NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information

Build and maintain strategic relationships with key accounts in assigned geography to recruit donors, develop and execute account strategies, and coordinate cross-functional teams. | 3+ years account management or sales experience, associate or bachelor’s degree or equivalent experience, valid driver’s license, ability to travel 20%, and proficiency with Salesforce and Microsoft Office. | Job Description The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with: C-suite level (CEO’s, CFO’s, COO’s), Student Groups and other influencers/decision-makers in strategically important large, accounts within assigned geography. Accounts include, but are not limited to colleges, universities and technical or vocational schools; network partners; community-based organizations and coalitions; corporations and Service sectors (such as police and fire academies and units) within a defined geography. The AM will position NMDP Mission for optimal access and partnership within preferred donor segments and develop deep donor insights to drive growth and loyalty. The AM coordinates all activities within their territory in order to recruit potential donors to the registry. Accountabilities RESPONSIBILITIES • Develops and executes strategies that will create access to students, employees and key contacts within targeted accounts. • Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry. • Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams. • Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrate a keen ability to prioritize and execute on current and future opportunities. • Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve. • Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics. • Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions. Qualifications REQUIRED QUALIFICATIONS: Knowledge Of • Strategic account selling and planning. • Salesforce, Microsoft office, with Excel skills. Ability To • Demonstrate strategic thinking, planning, and problem-solving skills. • Have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions. • Build strong, collaborative relationships with internal and external partners. • Demonstrate a high degree of learning agility easily adaptable to new, ambiguous or difficult conditions. • Elevated level of self-awareness with the ability to translate feedback into action. • Excellent oral/written communication skills, including demonstrated ability to follow through. • Identify and meet internal/external customer needs. • Apply flexible and creative thinking when developing new business solutions. • Build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams. • Strong organizational skills, relationship building skills and project management skills. • Ability to manage conflict and prioritize. Education And/or Experience • Associates or bachelor’s degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement. • Minimum total of 3 years of successful account management and/or sales experience. Additional Requirements • Must have a valid driver’s license. • Must be available to travel 20%. PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration) • Previous donor/member recruitment experience is a plus. • People management experience. • Previous experience working with cross-functional teams. About The Team NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information