Nivoda

Own category messaging, build cross-sell engines, lead category launches, and drive revenue growth through strategic content and product marketing. | 6+ years in product or category marketing, strong commercial mindset, data-driven approach, excellent communication, and cross-functional collaboration skills. | Location: Remote About Nivoda At Nivoda, we’re reimagining how the world buys and sells jewellery. Our global marketplace connects retailers and suppliers across diamonds, gemstones, and finished jewellery - already powering over $300M in annual transactions and scaling fast toward our billion-dollar vision. We’re bringing tech, data, and automation to an $350B industry that’s barely scratched the surface of digital transformation. The result? Explosive growth, massive opportunity, powered by a team that makes it happen. We are growing fast and building the team that powers the next phase of the business. About the Role We’re looking for a Sr. Product Marketing Manager to drive one clear outcome: grow retailer revenue across every jewelry category - engagement rings, wedding bands, fashion jewellery, fine jewelry, gemstones, and all future categories. Your primary goal is to make jewellery cross-sell simple, obvious, and profitable for every retailer. You will own the positioning, messaging, sales enablement, education, and category launch plans that get retailers to buy more than loose diamonds. You will turn each jewellery category into a revenue engine for both retailers and Nivoda. This is a highly commercial, hands-on role at the centre of Product, Sales, and Category Management. Everything you produce will impact new customer purchases, cross-sell rates, ARPU, and retention. What You’ll Do Own category messaging & positioning: Clearly explain each jewellery category, including margins, customer use cases, and where it fits in a retailer’s business. Build the retailer story for engagement rings, wedding bands, fashion, fine, gemstone lines, and custom manufacturing. Build the cross-sell engine: Design the full experience that moves retailers from loose stones into complete jewelry. Create bundles, companion sets, attach strategies, and decision tools that make category expansion natural and profitable. Partner with sales enablement for jewellery adoption: Partner with Sales Enablement to provide AEs and AMs with battlecards, scripts, demo flows, objection handling, comparison sheets, and playbooks that help them land and expand by category. Lead category launches & activation: Own launch plans for new jewellery categories. Partner with Category Management on pricing, assortment, and positioning. Build campaigns, training, and education that drive first-time and repeat purchases. Drive ARPU growth & share of wallet: Build programs, guides, calculators, and content that help retailers expand their assortment and monthly spend. Collaborate with Sales to identify the next category each retailer should adopt. Produce high-value retailer education: Create content for Nivoda University: how to sell engagement rings, design a wedding band upsell, add fashion to their website, or build a gemstone story. Use a data-driven approach: Running structured experiments, testing assumptions, and using insights to shape category adoption and cross-sell performance. Clarify Nivoda’s automated workflows: Turn advanced, AI-powered features into simple, intuitive steps retailers can follow. Make the entire journey from design to manufacturing effortless, and show how Nivoda’s automation helps retailers produce more jewellery with less manual work and fewer operational bottlenecks. What You Bring 6+ years in product marketing, category marketing, or a similar commercial role in SaaS, marketplace, or retail-adjacent environments. Ability to translate complex products into simple narratives that drive revenue. A strong commercial mindset - you understand how retailers make money and how to influence their buying behaviour. A data-driven mindset - comfortable designing experiments, analysing results, and iterating quickly based on what the data shows. Experience producing clear, concise positioning, messaging, and sales enablement assets. Confidence working cross-functionally with Product, Sales, and Category teams. Ability to build from scratch, iterate quickly, and ship with speed and precision. Excellent written communication and structured thinking. Marketplace or jewellery experience is a nice-to-have, but clarity, ownership, and commercial judgement matter most. What Success Looks Like Growth in new customer purchases across jewellery categories. Cross-sell rate increases across engagement rings, wedding bands, fashion, fine jewellery, and gemstones. ARPU uplift per retailer and expansion into additional categories. Increased share of wallet across existing retailers. Strong jewellery activation immediately after onboarding. High adoption of your materials across the Sales and Account Management teams. Growth in monthly transactions across all jewellery categories. Retention improves for multi-category retailers compared to single-category users. Why Join Us Build from the ground up - own the product marketing engine for jewellery at Nivoda. Work directly with Product, Category Management, Sales, and leadership to shape revenue outcomes. See your work translated directly into retailer behaviour and measurable revenue impact. Join a team that values clarity, speed, experimentation, and commercial thinking. Help transform how thousands of retailers buy and sell jewelry worldwide.

Resolving customer issues efficiently across multiple platforms, ensuring high customer satisfaction, and collaborating cross-functionally in a remote, fast-paced environment. | At least 2 years of online customer support experience, strong organizational skills, proactive attitude, assertiveness, and excellent collaboration skills. | Job Description: • Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. • Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. • You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. • Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. Requirements: • Minimum 2 years experience in online customer support, live chat, and calls. • Organised and able to multitask across different platforms • Proactive and forward thinking • Assertive nature and ability to be the voice of the customer when communicating internally • Excellent cross-functional collaboration skills Benefits: • Remote working environment • Flexible working • Unlimited holiday • Fast-paced and global working environment

Answering customer inquiries via live chat, WhatsApp, and email, handling client issues related to logistics, orders, and website bugs, and serving as the voice of the customer internally. | Minimum 2 years experience in online customer support, live chat, and calls, with strong organizational and communication skills. | Location: Remote in Untied States Working days: Mon - Fri Working hours: 9am - 6pm in your respective time zone Salary: $40K - $44K per annum Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry. About us: Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds. Since launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI. What you’ll do: - Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority. - Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. - You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. - Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues. What you’ll need: - Minimum 2 years experience in online customer support, live chat, and calls. - Organised and able to multitask across different platforms - Proactive and forward thinking - Assertive nature and ability to be the voice of the customer when communicating internally - Excellent cross-functional collaboration skills What we offer: Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success Remote working environment Flexible working Unlimited holiday Fast-paced and global working environment **Please note, this is not a technical support role** **Please submit your resume in English** Unfortunately, we're unable to provide sponsorship for this role