NinjaOne

Lead product management and strategy for endpoint security features, collaborating with engineering and stakeholders to deliver solutions. | Requires 5+ years IT/security experience including product management in B2B SaaS or IT management products, with strong technical understanding of endpoint systems and administration. | Job Description: • Help define and evolve the vision for NinjaOne’s endpoint management and security capabilities. • Contribute to and own key parts of the endpoint management and security roadmap. • Drive product direction for features to identify security gaps, and remediate or protect against them. • Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery. • Engage with customers, MSPs, and internal teams to understand how endpoint management and security features are used in practice. • Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. • Ensure capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively. Requirements: • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, but not required. • 5+ years of experience in IT / security or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT / security team. • 2+ years of Strong Product Management experience, ideally with B2B SaaS or IT management products. • Solid background in operating systems or system administration, such as: Windows, macOS, or Linux administration. • Endpoint management, device configuration, automation, or scripting. • Experience in MSP, internal IT, or infrastructure-focused roles. • Deep understanding of how IT teams manage endpoints in real-world environments. • Comfortable working closely with engineers and understanding technical concepts. • Proven ability to take product features from idea to delivery and iterate based on customer feedback. • Strong written and verbal communication skills. • Data-informed decision maker. Benefits: • medical, dental, and vision insurance • 401(k) plan • unlimited PTO

Define and evolve endpoint management and security product features to reduce risk and improve IT operations. | 5+ years IT/security experience with 2+ years product management in B2B SaaS or IT management products, strong OS and endpoint management background. | About the Role We are growing and expanding our Endpoint Management & Security product team and are looking for a Product Manager to join a group of PMs working together on the capabilities that power NinjaOne's approach to reducing attack surface, including risk analysis and remediation, across managed endpoints. This role reports to the Director of Product Management and operates as part of a highly collaborative PM team focused on building and evolving the tools IT and security teams rely on to keep endpoints secure and risk exposure low. This role covers capabilities that sit at the intersection of IT operations and security, helping customers spot where they're exposed and take action to close those gaps before they become problems. While these capabilities are deeply technical in nature, this is a product role focused on defining the right features, workflows, and abstractions that allow IT teams and MSPs to identify, prioritize, and remediate risk across their endpoint fleet efficiently, safely, and at scale. We're looking for someone equally comfortable in IT operations and security contexts — candidates with a background in either (or both) are encouraged to apply. You will work closely with engineering, design, and cross-functional partners to shape product direction, define roadmaps, and deliver high-impact capabilities that strengthen customers' security posture across their environments. You'll also collaborate closely with other Product Managers to ensure NinjaOne continues to lead the market in how modern endpoint management platforms are designed, used, and evolved. If you enjoy building core product capabilities, working close to real-world IT and security use cases, and helping define what "great" looks like when IT operations and security work as one, we'd love to hear from you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, & WA. What You’ll be Doing • Product Vision & Leadership Help define and evolve the vision for NinjaOne’s endpoint management and security capabilities, ensuring we continue to lead the market in functionality, usability, innovation and flexibility. • Roadmap & Prioritization Contribute to and own key parts of the endpoint management and security roadmap. Evaluate opportunities, set priorities, and make trade-offs that deliver the most value to customers and the business. • Endpoint Management Capabilities Drive product direction for features to identify security gaps, and remediate or protect against them. • Cross-Functional Collaboration Work closely with engineering, design, support, and other stakeholders to bring new capabilities from concept to delivery, ensuring features are well-defined, usable, and solve real customer problems. • Customer & Market Insight Engage with customers, MSPs, and internal teams to understand how endpoint management and security features are used in practice. Translate those insights into product improvements and new capabilities. • Product Craft & Execution Write clear product requirements, define workflows and edge cases, and ensure features are delivered to a high standard. Iterate based on feedback and usage data. • Platform & Ecosystem Thinking Ensure capabilities work cohesively across NinjaOne and enable other product areas to build on top of them effectively. • Other duties as needed About You • Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, but not required. • 5+ years of experience in IT/security or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT/security team. • 2+ years of Strong Product Management experience, ideally with B2B SaaS or IT management products. • Solid background in operating systems or system administration, such as: • Windows, macOS, or Linux administration • Endpoint management, device configuration, automation, or scripting • Experience in MSP, internal IT, or infrastructure-focused roles • Deep understanding of how IT teams manage endpoints in real-world environments. • Comfortable working closely with engineers and understanding technical concepts without needing to write production code. • Proven ability to take product features from idea to delivery and iterate based on customer feedback. • Strong written and verbal communication skills. • Data-informed decision maker who balances customer needs, product quality, and business priorities. • Able to influence and align stakeholders without formal authority. • Experience working in a collaborative, multi-PM environment is a plus. About Us NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. ​ The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. ​ NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-JL #LI-Remote

Lead enterprise vulnerability and cloud security posture management programs to identify and remediate risks across environments. | Bachelor's degree with 5+ years in vulnerability management including 2+ years in cloud security and proficiency with CSPM tools and AWS architectures. | About the role The Vulnerability & Cloud Security Program Manager leads the enterprise vulnerability management and cloud security posture management (CSPM) programs, ensuring timely identification, assessment, prioritization, and remediation of risks across on-premise, cloud, and application environments. This role leverages modern cloud security and vulnerability management platforms to monitor, analyze, and strengthen our security posture. You will collaborate closely with engineering, DevOps, and infrastructure teams to reduce risk exposure, support compliance obligations, and advance the organization’s overall security maturity. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. What You’ll Be Doing Lead and operate the full vulnerability management and CSPM lifecycle, ensuring timely discovery, assessment, prioritization, and remediation. Administer and optimize our vulnerability management and CSPM platforms, including policies, integrations, reporting, and automation. Monitor cloud and infrastructure environments to identify misconfigurations, excessive permissions, and compliance drift, primarily in AWS. Partner with engineering and DevOps teams to drive remediation efforts, facilitate triage discussions, and provide technical guidance on complex issues. Align security practices with frameworks such as FedRAMP, NIST CSF, ISO 27001, and CIS Controls. Track and report key KPIs and risk metrics to leadership, including SLA compliance and vulnerability trends. Automate detection, remediation workflows, and tool integrations to enhance efficiency and expand security capabilities Other duties as needed About You Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent experience. 5+ years of experience in vulnerability management and at least 2+ years in cloud security. Hands-on experience with CSPM tools, vulnerability detection platforms, and automation (Wiz, AWS Inspector, Nessus, OpenSCAP preferred). Strong understanding of AWS security best practices and cloud-native architectures. Familiarity with vulnerability scoring systems like CVSS and risk-based prioritization. Excellent communication, collaboration, and stakeholder management skills. Security certifications such as CISSP, AWS Security Specialty, or GIAC Cloud Security are a plus. Preferred knowledge of regulatory and compliance frameworks such as PCI DSS, HIPAA, SOX, FedRAMP. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 40,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is$180,000 to $220,000 per year. For roles based in New York, the base salary hiring range for this position is $180,000 to $220,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Lead performance testing and optimization initiatives by designing data generation frameworks and defining performance standards. | Bachelor's degree and 6+ years software engineering experience including 2+ years with load testing frameworks and cloud-native environments. | About the Role As a Performance Software Engineer, you will serve as a technical leader for performance testing, data generation frameworks, standards, and optimization initiatives across the NinjaOne organization. You will collaborate closely with software engineers and stakeholders to translate real‑world usage patterns into actionable performance insights, ensuring systems that are highly responsive, reliable, and scalable. You will analyze applications, databases, and system‑level behaviors; defining performance standards and benchmarks; and guiding engineering teams in applying data‑driven optimizations that improve throughput, reduce latency, and enhance overall system efficiency. We are looking for a strategic, hands‑on engineer who combines deep expertise in performance engineering with a systems‑oriented mindset. You will build reusable frameworks, tooling, and best practices that empower engineering teams to proactively identify and resolve performance challenges. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing Performance Testing Design and Implementation- Design, implement, maintain, and support performance testing and data generation frameworks to surface actionable performance insights, using k6, JavaScript, Grafana, and InfluxDB. Documentation- Develop and maintain technical documentation, architectural decision records, and performance standards. Develop Performance Best Practices- Define and evolve best practices for performance optimization, scalability, and measurement. Partner with engineering teams to shape performance testing strategies and scalability approaches. Collaborate with teams to analyze performance bottlenecks and drive solution identification and remediation About You Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent work experience. 6+ years of experience as a Software Engineer, including 2+ years in K6 or other load test frameworks, Javascript. 2+ years of experience in Cloud Native Environments AWS will make you a standout candidate. Strong background in design, performance and optimization tuning. Deep expertise with distributed computing systems and container native environments. Proficient in scripting for automation and observability such as Bash, Python, or similar scripting languages. Excellent troubleshooting and communication skills across technical and non-technical teams Experience with relational databases, NinjaOne uses PostgreSQL so experience with this database will make you more qualified in our tech stack. About Us NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $150,000 to $230,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $230,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KS2 #LI-Remote

Develop high-performance user interfaces using React and collaborate with designers and engineers. | Bachelor's degree and strong experience in JavaScript and React, with skills in design systems like Figma. | A leading software company is seeking a Senior Software Engineer in Connecticut to create high-performance user interfaces using React. The role emphasizes collaboration with designers and engineers, with flexibility for remote work. A Bachelor's degree and strong experience in JavaScript and React are required, along with skills in design systems like Figma. Enjoy a comprehensive benefits package including medical, dental, and unlimited PTO.#J-18808-Ljbffr

Lead performance testing and optimization initiatives to ensure system scalability and responsiveness. | Bachelor's degree and 6+ years experience including 2+ years with load testing frameworks and expertise in cloud-native distributed systems. | About the Role As a Staff Performance Software Engineer, you will serve as a technical leader for performance testing, data generation frameworks, standards, and optimization initiatives across the NinjaOne organization. You will collaborate closely with software engineers and stakeholders to translate real‑world usage patterns into actionable performance insights, ensuring systems that are highly responsive, reliable, and scalable. You will analyze applications, databases, and system‑level behaviors; defining performance standards and benchmarks; and guiding engineering teams in applying data‑driven optimizations that improve throughput, reduce latency, and enhance overall system efficiency. We are looking for a strategic, hands‑on engineer who combines deep expertise in performance engineering with a systems‑oriented mindset. You will build reusable frameworks, tooling, and best practices that empower engineering teams to proactively identify and resolve performance challenges. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing Performance Testing Design and Implementation- Design, implement, maintain, and support performance testing and data generation frameworks to surface actionable performance insights, using k6, JavaScript, Grafana, and InfluxDB. Documentation- Develop and maintain technical documentation, architectural decision records, and performance standards. Develop Performance Best Practices- Define and evolve best practices for performance optimization, scalability, and measurement. Partner with engineering teams to shape performance testing strategies and scalability approaches. Collaborate with teams to analyze performance bottlenecks and drive solution identification and remediation About You Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent work experience. 6+ years of experience as a Software Engineer, including 2+ years in K6 or other load test frameworks, Javascript. 2+ years of experience in Cloud Native Environments AWS will make you a standout candidate. Strong background in design, performance and optimization tuning. Deep expertise with distributed computing systems and container native environments. Proficient in scripting for automation and observability such as Bash, Python, or similar scripting languages. Excellent troubleshooting and communication skills across technical and non-technical teams Experience with relational databases, NinjaOne uses PostgreSQL so experience with this database will make you more qualified in our tech stack. About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $200,000 to $300,000 per year. For roles based in New York, the base salary hiring range for this position is $200,000 to $300,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KS2 #LI-Remote

Define and evolve release processes, manage deployment execution, coordinate stakeholders, and monitor release performance. | 5+ years program/project management in software engineering, experience with SaaS/cloud releases, bachelor's degree, and CI/CD and AWS knowledge required. | About the Role We are seeking a Senior Release Manager to drive and scale release management for NinjaOne’s rapidly growing SaaS platform. In this role, you will define and evolve release processes end-to-end—bringing structure and consistency to how we plan, coordinate, and deliver across teams. You’ll partner closely with engineering and cross-functional stakeholders to align scope, manage dependencies, and ensure smooth, reliable releases. You’ll play a key role in building scalable systems and processes, simplifying complexity, and solving ambiguous challenges in a fast-paced environment. This role requires a hands-on, data-driven approach to improving release performance and enabling teams to move faster with confidence as we continue to grow. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing Manage execution of the deployment plan during production deployment, including fielding of deployment issues, escalations, and contingencies, acting as the primary point of contact throughout the deployment execution. Coordinates engineering teams and stakeholders for high-frequency, complex releases. Onboards internal customers to the Release Engineering platform. Assists with requirements and processes for the automated release platform. Communicates release status, action items, and updates. Assists the Support team with public communications. Manages all release communications, schedules, landing pages, and calendar entries. Monitors release phase progress with metrics. Defines clear ownership and escalation processes for release issues, ensuring rapid routing to the right stakeholders and consistent resolution. Document and refine process to reduce or minimize release-related risks and issues Continuously improves release processes by incorporating best practices. Other duties as needed About You 5+ years Program/Project Management experience with Software Engineering teams. Proven experience managing releases for SaaS or cloud-native platforms at scale. Experience working with distributed systems and microservices architectures. Outstanding organizational, communication, and interpersonal skills. Excellent analytical and problem-solving abilities. Strong aptitude for quick learning in dynamic environments. Ability to influence without authority and drive alignment across engineering and business teams. Strong understanding of CI/CD pipelines, release automation, and Software Engineering practices. Familiarity with tools such as Jenkins, GitHub Actions, GitLab CI, ArgoCD, or similar. Working knowledge of AWS or similar cloud platforms. Continuous improvement mindset with a focus on scalability and efficiency. Bachelor's Degree related to technical discipline or equivalent professional experience. About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $110,000 to $170,000 per year. For roles based in New York, the base salary hiring range for this position is $110,000 to $170,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KS2 #LI-Remote #LI-Hybrid #BI-Remote #BI-Hybrid

Lead HR compliance activities including policy management, audit controls, immigration processes, data privacy compliance, training, and reporting across the employee lifecycle. | 7+ years HR compliance or related experience with strong knowledge of US multi-state employment laws, compliance frameworks (SOC II, ISO, FedRAMP), immigration management, and data privacy regulations. | Description About the Role We're looking for an experienced HR Compliance Manager to join our HR team and build our compliance function from the ground up. In this role, you'll serve as the point of contact and owner of all HR compliance activities, ensuring our people programs, policies, and processes meet regulatory requirements and internal audit standards. You'll lead policy management, oversee HR-owned controls for audits, manage immigration and visa processes, and develop best practice compliance programming across the employee lifecycle. You'll partner closely with HR, Legal, IT, Finance, and Security to maintain compliance with employment laws, internal frameworks (SOC II, ISO, FedRAMP), and data privacy regulations (GDPR, CCPA). You'll also drive training, metrics, and reporting to strengthen awareness and accountability across HR and the business. If you thrive in a role where you can establish structure, own critical processes, and act as the trusted compliance advisor, this role is for you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL, or those willing to relocate unassisted. What You'll Be Doing • Ensure compliance with all federal, state, and local employment laws, as well as global labor regulations where applicable • Monitor legislative changes and assess implications for HR policies and practices • Serve as primary point of contact for HR-owned controls related to SOC II, ISO, FedRAMP, and financial audits • Maintain compliance calendars, conduct internal audits, and oversee remediation of gaps • Draft, update, and manage employee handbooks, HR policies, and procedures • Ensure timely communication and rollout of new or updated policies • Partner with HR Managers and other functions to embed compliance into day-to-day HR practices • Manage visa and immigration processes, ensuring compliance with applicable laws • Coordinate with external counsel on filings, renewals, and audits • Track and maintain accurate documentation of employee work authorization statuses • Partner with Legal and IT to ensure HR compliance with GDPR, CCPA, and other data privacy frameworks • Oversee secure handling of employee records and access controls in collaboration with Security • Support ethics and whistleblower programs, including intake, escalation, and remediation of HR-related concerns • Maintain and enhance compliance training and communication programs for HR and business leaders working partnering closely with the training team • Create and track KPIs, dashboards, and metrics to measure compliance program effectiveness • Conduct risk assessments, incident investigations, and ensure proper documentation and reporting • Design scalable, best practice HR compliance processes across the employee lifecycle • Automate and streamline compliance workflows for efficiency and accuracy About You • 7+ years of experience in HR compliance, HR operations, or related legal/audit roles • Strong knowledge of U.S. employment laws and multi-state compliance requirements (global knowledge of employment laws strong plus) • Experience with compliance frameworks such as SOC II, ISO, and FedRAMP preferred • Background in immigration/visa management • Familiarity with data privacy regulations (GDPR, CCPA) and related compliance programs • Skilled in policy development, audit readiness, and compliance reporting • Strong cross-functional partnership skills with ability to influence at all levels • Detail-oriented, analytical, and proactive in identifying risks and driving solutions • Able to thrive in a dynamic, high-growth, global environment and build a function from scratch • Operates with integrity, discretion, and accountability when handling sensitive employee information • Embody NinjaOne's values: Curiosity, Integrity, Kindness, Humility, Builders and foster a culture where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $90,000 to $115,000 per year. For roles based in New York, the base salary hiring range for this position is $90,000 to $115,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Hybrid #BI-Hybrid

Lead HR compliance activities including policy management, audit controls, immigration processes, data privacy compliance, training, and reporting across the employee lifecycle. | 7+ years HR compliance or related experience, strong knowledge of multi-state employment laws, experience with compliance frameworks and immigration management, and ability to build compliance programs. | About the Role We’re looking for an experienced HR Compliance Manager to join our HR team and build our compliance function from the ground up. In this role, you’ll serve as the point of contact and owner of all HR compliance activities, ensuring our people programs, policies, and processes meet regulatory requirements and internal audit standards. You’ll lead policy management, oversee HR-owned controls for audits, manage immigration and visa processes, and develop best practice compliance programming across the employee lifecycle. You’ll partner closely with HR, Legal, IT, Finance, and Security to maintain compliance with employment laws, internal frameworks (SOC II, ISO, FedRAMP), and data privacy regulations (GDPR, CCPA). You’ll also drive training, metrics, and reporting to strengthen awareness and accountability across HR and the business. If you thrive in a role where you can establish structure, own critical processes, and act as the trusted compliance advisor, this role is for you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states – CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL, or those willing to relocate unassisted. What You’ll Be Doing • Ensure compliance with all federal, state, and local employment laws, as well as global labor regulations where applicable • Monitor legislative changes and assess implications for HR policies and practices • Serve as primary point of contact for HR-owned controls related to SOC II, ISO, FedRAMP, and financial audits • Maintain compliance calendars, conduct internal audits, and oversee remediation of gaps • Draft, update, and manage employee handbooks, HR policies, and procedures • Ensure timely communication and rollout of new or updated policies • Partner with HR Managers and other functions to embed compliance into day-to-day HR practices • Manage visa and immigration processes, ensuring compliance with applicable laws • Coordinate with external counsel on filings, renewals, and audits • Track and maintain accurate documentation of employee work authorization statuses • Partner with Legal and IT to ensure HR compliance with GDPR, CCPA, and other data privacy frameworks • Oversee secure handling of employee records and access controls in collaboration with Security • Support ethics and whistleblower programs, including intake, escalation, and remediation of HR-related concerns • Maintain and enhance compliance training and communication programs for HR and business leaders working partnering closely with the training team • Create and track KPIs, dashboards, and metrics to measure compliance program effectiveness • Conduct risk assessments, incident investigations, and ensure proper documentation and reporting • Design scalable, best practice HR compliance processes across the employee lifecycle • Automate and streamline compliance workflows for efficiency and accuracy About You • 7+ years of experience in HR compliance, HR operations, or related legal/audit roles • Strong knowledge of U.S. employment laws and multi-state compliance requirements (global knowledge of employment laws strong plus) • Experience with compliance frameworks such as SOC II, ISO, and FedRAMP preferred • Background in immigration/visa management • Familiarity with data privacy regulations (GDPR, CCPA) and related compliance programs • Skilled in policy development, audit readiness, and compliance reporting • Strong cross-functional partnership skills with ability to influence at all levels • Detail-oriented, analytical, and proactive in identifying risks and driving solutions • Able to thrive in a dynamic, high-growth, global environment and build a function from scratch • Operates with integrity, discretion, and accountability when handling sensitive employee information • Embody NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and foster a culture where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $90,000 to $115,000 per year. For roles based in New York, the base salary hiring range for this position is $90,000 to $115,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Hybrid #BI-Hybrid

Lead global customer marketing strategies to drive upsell, cross-sell, retention, and customer engagement across multiple regions while managing a global team and collaborating cross-functionally. | 7+ years of B2B SaaS customer marketing leadership with expertise in customer lifecycle management, global expansion, advanced analytics, team leadership, and industry experience in IT or cybersecurity. | About the Role As Director, Global Customer Marketing, you will lead the strategy and execution of customer expansion initiatives across NinjaOne’s global footprint in North America, EMEA, LATAM, and APAC. This role is responsible for driving upsell, cross-sell, and adoption programs that maximize customer lifetime value while strengthening retention and loyalty. Reporting to the VP, Revenue Marketing, you will partner closely with Customer Success, Product Marketing, Customer Advocacy, and regional marketing leaders to deliver high-impact, data-driven programs tailored to regional dynamics. You’ll create scalable global frameworks while enabling regional execution that ensures consistent, meaningful engagement with our 30,000+ global customers. If you are passionate about building global programs that blend customer advocacy, lifecycle marketing, and expansion plays and you thrive in a fast-scaling SaaS environment, this is the role for you. Location - We are flexible on hybrid/remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, & WA. Preference/Priority will be given to candidates based in Austin, TX or those willing to relocate unassisted who are able to work in-office 2 days per week. What You’ll Be Doing Global Expansion Strategy • Design, lead, and scale global strategies with measurable goals for cross-sell, upsell, and retention • Partner with regional leads to adapt campaigns for NA, EMEA, LATAM, APAC & beyond aligning global frameworks with local execution • Build and lead a global team, coaching and developing regional leaders to execute programs that drive measurable customer growth • Build integrated campaigns across ABM, lifecycle email, events, sales outreach, and digital channels to accelerate adoption of new features and add-on products • Establish a repeatable, measurable marketing/sales motion that drives customer expansion across the product suite Cross-Functional Leadership • Drive alignment with Customer Success, Advocacy, Sales, Product, and Community to coordinate global customer touchpoints • Develop scalable programs that regional teams can localize for cultural and market fit • Collaborate with Product Marketing to amplify customer voice and surface insights for expansion opportunities and churn risks Customer Insights & Analytics • Lead customer research initiatives including surveys, NPS, user groups, and feedback loops to inform program design • Define and report on expansion pipeline, retention, NDR, product adoption, and advocacy growth • Translate customer insights into actionable programs that drive revenue impact, not just reporting • Leverage Salesforce, Pardot/Marketo, Tableau/Power BI, 6sense, Pendo, and related tools to tie adoption and retention data directly to revenue outcomes Lifecycle & Journey Mapping • Build a global customer lifecycle framework from onboarding through expansion, renewal, and advocacy • Partner with Product Marketing and Content to deliver targeted assets tailored to lifecycle stages and regional priorities • Ensure all customer touchpoints are segmented, personalized, and aligned to both global and regional needs Customer Engagement & Events • Lead customer participation in events, including speaking opportunities, user groups, success stories, and advocacy spotlights • Work with Advocacy to identify top champions for awards, case studies, and thought leadership opportunities • Support regional teams in delivering localized experiences while maintaining global consistency Data-Driven Optimization • Analyze performance across regions, products, and customer segments to refine expansion strategy • Build leadership dashboards showing impact on upsell/cross-sell revenue, expansion pipeline contribution, and customer health • Adjust strategy dynamically to reflect regional nuances, evolving customer needs, and competitive pressures • Other duties as assigned. About You • 7+ years of B2B SaaS customer marketing experience with a proven record driving upsell, cross-sell, retention, and global expansion • Expertise in customer lifecycle management, retention programs, and expansion strategies across multiple regions • Demonstrated success improving NDR, adoption, and customer engagement metrics • Advanced analytical skills with hands-on experience using CRM, marketing automation, product analytics, and BI platforms (Salesforce, Pardot, Tableau, Power BI, 6sense, Pendo, etc.) to measure and optimize impact on revenue and retention outcomes • Leadership experience building and managing teams while influencing across Customer Success, Sales, Product, and Advocacy • Exceptional communication skills with the ability to engage customers, collaborate across functions, and present effectively to executives • Ability to balance global strategy with local execution, bringing structure to ambiguity in a high-growth environment • Operate with urgency and flexibility, applying structured thinking to ambiguous situations and thriving in dynamic, high-growth environments • Industry experience in IT, MSP, cyber security, or endpoint management required • Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $150,000 to $180,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $180,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Remote #BI-Remote

Define product vision and roadmap for ticketing and IT documentation products, collaborate with engineering and cross-functional teams, conduct market research and user feedback analysis, and drive product delivery and adoption. | 5+ years IT or technical support experience, hands-on helpdesk management, knowledge of ticketing systems and documentation platforms, product management experience in B2B SaaS, strong communication and stakeholder management skills, and ability to work remotely or hybrid in specified US states. | Description About the Role We are growing and adding a Product Manager to our team. As the key Product Manager for our ticketing and IT documentation products. You are responsible for shaping the product vision and defining feature roadmaps. Collaborating with the engineering, design, and other cross-functional teams to bring new support-oriented software capabilities to life. You will prioritize the software product backlog and ensure timely, high-quality releases that align with market needs and business objectives. You will conduct market research and gather user feedback to continuously refine our ticketing system and documentation tool’s functionality and usability. Working with the broader product management team on strategic planning, integration considerations, and product enhancements that extend beyond the entire NinjaOne ecosystem. Use your technical acumen, user-centric mindset, and excellent communication skills to effectively steer product direction and drive successful outcomes. If you’re excited about improving how IT teams deliver exceptional support through better tools, and you have the blend of product vision and real-world service desk experience, we’d love to hear from you! Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing • Product Vision and Strategy: Develop and articulate the vision for our asset discovery tool while also contributing to the broader asset management product. Define a product strategy that aligns with market demands, user feedback, and overall company goals. • Roadmap and Prioritization: Own the end-to-end product roadmap for the asset discovery solution. Evaluate features, set priorities, and ensure initiatives are delivered on time and within scope to drive maximum value for customers. • Collaboration and Leadership: Work closely with engineering, sales, marketing, and support teams to deliver products that exceed customer expectations. Lead cross-functional initiatives to drive product development, launch, and adoption. • Market and Customer Insight: Conduct market research and engage with customers to understand their needs and challenges. Translate insights into product features that solve real problems and enhance IT service management. • Integration & Ecosystem Planning: Coordinate with other product managers to ensure the ticketing and documentation products integrate smoothly with other • Other duties as required. About You • Bachelor’s degree in information technology, Computer Science, or a related field preferred, but not required. • 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team. • Empathy for IT technicians and end-users alike—always advocating for a better user experience in the support workflow. Data-driven and comfortable using analytics or feedback to inform decisions. • Hands-on helpdesk management experience will make you a standout candidate. • Extensive knowledge of helpdesk software and ticketing systems as well as knowledge base documentation platforms. • Experience administering and configuring tools such as ServiceNow, Jira Service Management, and Zendesk. • Familiar with IT support processes and metrics including SLAs, ticket lifecycle, and knowledge management best practices. • A genuine passion for improving IT team efficiency and end-user satisfaction. • Product Management experience with B2B software products, ideally in the SaaS or IT management space. • Proven track record of guiding products from concept to launch and iterating based on feedback. • Ability to craft clear product requirements and presentations for diverse audiences. • Able to drive teams toward a common goal without formal authority. • Comfortable discussing technical details with engineering; ability to understand APIs, integrations, and platform capabilities of service desk solutions. • Experience with workflow automation or integrations between ticketing systems and other IT tools is a plus. • Strong stakeholder management skills and a knack for juggling multiple priorities. • Experience coordinating across departments and balancing the needs of end-users, support teams, and business objectives. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey, or Washington the base salary hiring range for this position is $125,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $125,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #BI-Remote