NinjaOne

Designing and maintaining scalable, secure CI/CD pipelines and build systems across multiple repositories and services. | Over 8 years of experience in DevOps or platform engineering, expertise with CI/CD tools, artifact management, infrastructure as code, and cloud platforms, with a focus on security and compliance. | About the Role As a Senior DevOps Engineer at NinjaOne, you will serve as a technical leader focused on build and release automation strategy, CI/CD platform engineering, and software supply-chain excellence. You will own the design, scalability, reliability, and security of our build and release ecosystem across our entire portfolio of Unified IT Operations SaaS products. This role goes beyond maintaining pipelines—you will architect and standardize how software is built, versioned, tested, signed, and released across hundreds of repositories and services. You will drive automation that reduces lead time, eliminates manual release risk, improves traceability, and enables predictable, auditable, and secure software delivery. You will partner closely with Development, QA, Security, Architecture, and Corporate IT to define and implement golden CI/CD patterns, enforce build governance standards, embed security controls, and optimize delivery performance. As NinjaOne continues to scale globally, you will help enable rapid expansion into new regions through resilient, repeatable, and compliant build and release automation systems. This is a highly visible, high-impact role responsible for evolving NinjaOne’s build platform into a self-service, secure, and performance-optimized delivery engine. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing Design, implement, and maintain CI/CD pipelines, versioning automation, and artifact signing across services and repositories. Define and roll out standardized build patterns, reusable pipeline templates, and “golden” configurations (CircleCI and related tooling). Manage and optimize build infrastructure (executors, runners, caching, containerized environments) to reduce lead time, flakiness, and cost. Partner with engineering and architecture teams to diagnose and resolve systemic build failures and dependency issues. Embed security and supply-chain controls into pipelines, including vulnerability scanning, secrets management, policy enforcement, and SBOM generation. Implementation of branching, versioning, and release strategies (e.g.,/feature branches, trunk-based development, release branches, hotfix flows) to improve predictability and rollback safety. Administer artifact management platforms (e.g., JFrog Artifactory), including repository layout, retention, immutability, and provenance metadata. Collaborate with security, compliance, and audit teams to meet regulatory and customer requirements for traceability and change governance. Create and maintain clear documentation, runbooks, and onboarding materials for CI/CD standards and tooling. Mentor engineers and help teams adopt standardized build and release workflows Other duties as needed. About You 8+ years of experience in DevOps, build/release engineering, or platform engineering with deep CI/CD automation expertise. Proven experience designing, scaling, and operating complex CI/CD systems using tools such as CircleCI, GitHub Actions, Bitbucket Pipelines, Jenkins, or GitLab CI. Strong expertise in Git-based workflows, branching strategies, pull request governance, and protected branch policies. Hands-on experience administering artifact repositories (e.g., JFrog Artifactory) including repository design and metadata management. Deep understanding of build systems and dependency management (Maven, Gradle, npm, etc.). Experience designing secure software supply-chain processes including signing, SBOM generation, and vulnerability scanning. Strong infrastructure-as-code experience (CDK, Terraform, Ansible, Chef, etc.) applied to CI/CD infrastructure. Experience with containerized build environments (Docker) and cloud platforms (AWS or equivalent). Proficiency in scripting or programming (Python, Bash, Go, etc.) to build automation tooling. Experience implementing release governance, audit traceability, and change management processes. Preferred Qualifications Experience designing and rolling out standardized “golden pipeline” templates across large engineering organizations. Background in DevSecOps or software supply-chain security (attestations, signing frameworks, policy-as-code such as OPA/Conftest). Experience improving DORA metrics and delivery performance at scale. Prior experience leading CI/CD modernization, platform migrations, or tooling consolidation initiatives. Experience operating in high-growth SaaS or multi-region cloud environments. Familiarity with progressive delivery patterns such as blue/green or canary releases. About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $140,000 to $190,000 per year. For roles based in New York, the base salary hiring range for this position is $140,000 to $190,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KS2 #LI-Remote #LI-Hybrid #BI-Remote #BI-Hybrid

Provide technical support and troubleshoot complex enterprise IT issues across multiple platforms and environments. | Experienced technical support engineer with strong troubleshooting skills in storage, networking, and virtualization environments. | About the Role NinjaOne is scaling rapidly and hiring is a core growth lever. As we increase velocity globally across GTM, Product, and Engineering, our recruiting infrastructure must be precise, predictable, and built for scale. We are seeking a highly tactical, systems-minded, data-driven Senior Recruiting Operations & Analytics Specialist to power the operational engine behind Talent Acquisition. This role builds and optimizes the workflows, reporting infrastructure, and system integrations that enable recruiting to operate with discipline and credibility. You will execute the operational strategy set by TA leadership. You will translate hiring plans into capacity visibility, instrument clean reporting across systems, and replace manual tracking with scalable, best-practice infrastructure. This role sits at the intersection of TA, Finance, and HRIS, ensuring hiring decisions are grounded in trusted data and realistic delivery expectations. If you are an Excel expert, energized by building systems, improving signal clarity, and eliminating spreadsheet dependency, this role is for you. Location - We are flexible on hybrid/remote working from home if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, or WA. Preference will be given to candidates based in Austin, TX or those willing to relocate unassisted who are able to work in-office 2 days per week. What You’ll Be Doing Systems & Infrastructure • Configure and rebuild workflows, stage mappings, automation rules, and reporting logic during migration from Jobvite to the new ATS • Own ongoing optimization and maintenance of the ATS, embedding structured workflows and eliminating spreadsheet-based tracking • Reconcile and maintain alignment across ATS, Dayforce, and Finance systems to ensure accurate headcount, requisition, and offer reporting • Run regular system audits to identify broken workflows, duplicate records, reporting gaps, or data inconsistencies and resolve root causes Process Build & Automation • Audit existing spreadsheet processes, redesign them inside core systems, and implement automation to eliminate manual tracking and reporting gaps. • Build and document standardized hiring workflows directly within the ATS • Automate interview scheduling, feedback collection, approvals, and reporting to reduce manual effort and variability • Standardize intake forms, approval flows, and offer processes to improve clarity and decision velocity Reporting & Data Integrity • Build and maintain recruiting dashboards in Power BI that pull directly from ATS and Dayforce source systems • Clean and normalize historical data, correct inconsistent stage mappings or status usage, and define standardized metric definitions across systems • Validate reporting outputs before distribution to leadership, resolving discrepancies at the root cause Experience & Workflow Friction • Identify where candidates or hiring managers stall in the process and adjust workflows to improve velocity • Use workload and funnel data to recommend requisition rebalancing when capacity thresholds are exceeded • Additional duties as assigned About You • 3–4+ years of hands-on experience in recruiting operations, ATS administration, talent analytics, or workforce planning in a fast-paced, growth-oriented environment • Direct experience configuring and maintaining an ATS, including workflows, stages, automation rules, templates, and reporting logic • Proven track record of replacing spreadsheet-based tracking with system-driven workflows and automation • You are fluent in advanced Excel including VLOOKUP or XLOOKUP, multi-sheet reconciliation, pivot tables, and cross-system data validation and use it to identify inconsistencies before they become reporting issues. • Hands-on involvement in migrating from Jobvite to a new ATS, rebuilding workflows, mapping historical data, and validating reporting accuracy post-migration • Familiarity with Dayforce HRIS and experience aligning recruiting data with employee and headcount records • Practical experience developing recruiting dashboards in Power BI, including transforming raw data into actionable insights • Strong working knowledge of recruiting funnel metrics, including conversion rates, stage velocity, time-to-fill, and offer acceptance trends • Experience building basic recruiter capacity trackers and modeling expected delivery timelines based on historical data • Comfortable reconciling data across ATS and HRIS systems and resolving inconsistencies at the source • Detail-oriented and process-driven, with a bias toward standardization and clean documentation • Able to communicate data findings clearly to recruiters and TA leadership and translate them into operational improvements • Aligned with NinjaOne’s values of Curiosity, Integrity, Kindness, Humility, and Builders, bringing a builder mindset to everyday execution About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

Developing and executing global ABM strategies, leading a team, and aligning marketing efforts with sales to drive pipeline growth. | 7+ years in B2B marketing, 4+ years leading ABM programs in SaaS, and experience managing global teams. | Description About the Role We are seeking a creative, data-driven, and strategic Director, Account Based Marketing to join NinjaOne's Marketing team. In this role, you'll be responsible for developing, executing, and optimizing high-impact account-based marketing (ABM) programs that accelerate pipeline growth and strengthen engagement with key target accounts. Reporting to the Senior Director of Revenue Orchestration, you'll lead a global team of 5+ ABM professionals and work cross-functionally with Sales, Product Marketing, and Revenue Marketing to design campaigns that align tightly with NinjaOne's go-to-market priorities. This role is ideal for a leader who thrives on building scalable ABM strategies, cultivating deep alignment with sales partners, and mentoring a high-performing global team. Location - We are flexible on hybrid/remote working from home if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, or WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL or those willing to relocate unassisted who are able to work in-office 2 days per week. What You'll Be Doing • Develop and Own the Global ABM Strategy - Design and refine NinjaOne's global ABM framework, targeting strategies, and engagement models across all key segments • Partner Closely with Sales Leadership - Build deep trust and collaboration with Sales to ensure ABM efforts directly support account priorities, pipeline acceleration, and revenue outcomes • Lead and Inspire a Global Team - Manage and mentor a team of 5+ ABM specialists across regions, fostering collaboration, innovation, and professional growth • Design Multi-Channel Campaigns - Plan and execute 1:1, 1:few, and 1:many ABM programs across digital, events, and direct channels to drive account engagement and influence • Leverage Data and Insights - Use account intent data, firmographics, and engagement analytics to inform targeting, messaging, and optimization • Align with Go-To-Market Priorities - Partner with Product Marketing, Demand Generation, and RevOps to ensure ABM programs are prioritized around key business objectives • Optimize Campaign Performance - Establish measurement frameworks, analyze performance, and report outcomes and insights to executive stakeholders • Champion Sales Enablement -Develop tools, playbooks, and insights that empower sales teams to engage target accounts more effectively • Innovate and Evolve ABM Practices - Stay ahead of industry trends and technologies to continuously refine NinjaOne's approach to account-based engagement • Other duties as needed About You • 7+ years of B2B marketing experience, including 4+ years leading account-based marketing programs in SaaS • 3+ years of direct people leadership experience managing and developing high-performing teams • Proven success building and scaling tiered ABM strategies across 1:1, 1:few, and 1:many models • Demonstrated experience driving measurable pipeline acceleration and revenue impact in partnership with enterprise and mid-market sales teams • Experience owning ABM budgets and reporting performance, ROI, and revenue influence to executive stakeholders • Strong fluency in ABM and marketing technology platforms including 6sense preferred, Salesforce, and marketing automation tools such as Marketo or HubSpot • Experience aligning ABM strategy with Product Marketing, Demand Generation, and Revenue Operations to drive coordinated GTM execution • Experience supporting complex, multi-stakeholder enterprise deal cycles • Proven ability to lead and mentor distributed global teams across North America, EMEA, and APAC • Highly analytical and data-driven, with the ability to translate account intent data, firmographics, and engagement signals into actionable strategy • You align with our values Curiosity, Integrity, Kindness, Humility, & Builders and are committed to creating an environment where these values flourish in our teams About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You'll Love • We are a collaborative, kind, and curious community. • We honor your flexibility needs with full-time work that is hybrid remote. • We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. • We help you prepare for your financial future with our 401(k) plan. • We prioritize your work-life balance with our unlimited PTO. • We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $120,000 to $160,000 per year. For roles based in New York, the base salary hiring range for this position is $120,000 to $160,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #BI-Hybrid #LI-Hybrid #LI-KG1

Lead and develop the regional channel marketing strategy, execute partner engagement initiatives, and oversee marketing campaigns to drive revenue growth. | Over 10 years of experience in SaaS or complex channel ecosystems, with proven leadership in building scalable channel marketing programs and driving revenue impact. | About the Role NinjaOne is hiring a Director, Channel Marketing Americas to build and scale our channel marketing engine during a period of rapid growth. This is a senior leadership role for a proven builder who thrives in complexity, sets clear direction, and delivers measurable revenue impact through a diverse partner ecosystem. In this role, you will own channel marketing strategy and execution across resellers, distributors, and technology alliance partners in the Americas. You will design scalable programs that accelerate pipeline, revenue, and partner engagement, while partnering closely with Sales, Business Development, Product Marketing, Enablement, and Operations to align strategy, investment, and execution. This role requires strong executive communication, sound judgment, and the ability to develop and inspire a high-performing team in a fast-scaling SaaS environment where processes are evolving and clarity must be created. Location - We are flexible on hybrid/remote working from home if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, or WA. Preference/Priority will be given to candidates based in Austin, TX, or those willing to relocate unassisted who are able to work in the office 2 days per week. What You’ll Be Doing Lead Channel Marketing Strategy Own the Americas channel marketing strategy, aligning programs to revenue goals, partner tiers, and go-to-market priorities Build scalable frameworks, processes, and KPIs that enable consistent execution and measurable impact Set clear priorities and make tradeoff decisions in alignment with business objectives and partner needs Create structure, operating rhythms, and clarity in an environment where processes are evolving and not fully defined Build and Develop a High-Performing Team Lead, mentor, and grow a channel marketing team through periods of rapid scale and change Foster a collaborative, accountable, and high-trust team culture Serve as a hands-on leader who supports execution while maintaining strategic oversight Drive Partner Programs and Engagement Partner with Channel Enablement and Product Marketing to deliver partner programs, incentives, MDF utilization, and co-marketing initiatives Develop and execute partner communication strategies including newsletters, webinars, and program updates Act as a key stakeholder in shaping the partner experience and driving executional excellence Execute Revenue-Driving Campaigns Lead multi-touch channel campaigns that drive pipeline creation, deal acceleration, and partner engagement Oversee co-branded marketing across digital, email, content, events, and webinars Lead hands-on partner engagement at Tier 1 industry events, including ancillary events, cross-booth activations, and one-to-one partner meetings Own regional channel events and partner-focused moments including sales kickoffs, Partner Advisory Councils, summits, webinars, and trainings Own Operations, Performance, and Optimization Own the channel marketing operating cadence, including planning cycles, reporting, enablement readiness, and internal alignment Manage the channel marketing calendar and Highspot presence to ensure timely communication and cross-functional coordination Partner with Product Marketing, Creative, Digital, Content, and Sales Operations to deliver channel-ready messaging and assets Analyze performance, ROI, and partner engagement to inform planning, budget allocation, and long-term strategy Monitor industry trends and competitive dynamics to continuously evolve NinjaOne’s channel approach Other Duties as Needed About You 10+ years of channel marketing experience, including 4+ years of people leadership in a fast-paced organization Strong experience in SaaS and complex channel ecosystems Deep, recent expertise across resellers, distributors, alliances, and MSPs Proven ability to build and scale channel marketing foundations and operating models, not just optimize mature programs Demonstrated success driving multiple, simultaneous, cross-functional initiatives to completion Track record of driving measurable pipeline and revenue impact through partners Highly analytical, with experience measuring performance, reporting on pipeline impact, and uncovering risks and opportunities Strong analytical and communication skills, with the ability to translate insight into clear, actionable plans Knowledge of industry best practices and legal and ethical guidelines related to channel strategy and MDF programs Proactive, responsive working style with a high bar for execution quality Comfortable operating with urgency and structure in ambiguous, high-growth environments Passion for the channel and for building scalable processes that create meaningful value for partners Industry experience in IT, MSP, cybersecurity, or endpoint management required Bachelor’s degree in Marketing, Business, or a related field preferred Aligned with NinjaOne’s values of Curiosity, Integrity, Kindness, Humility, and a Builder mindset About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $185,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $185,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Remote #BI-Hybrid

Build and manage venture capital and private equity relationships, translating them into enterprise growth opportunities, and support broader strategic initiatives. | Requires 6-10 years in business development, private equity, venture capital, or related fields, with experience supporting enterprise SaaS environments and complex deal structures. | About the Role NinjaOne is seeking a strategic and relationship-driven Manager, Business Development focused on capital and strategic partnerships to drive enterprise growth through investor-led ecosystems. This role will own NinjaOne’s capital-driven partnership motion while also supporting broader strategic business development initiatives that accelerate revenue, shorten enterprise sales cycles, and scale repeatable partnership programs. This leader will work directly with venture capital and private equity firms, operating partners, and portfolio executives, translating capital relationships into tangible commercial outcomes. Internally, this role will partner closely with Sales, Alliances, Legal, Finance, and executive leadership to operationalize capital-backed opportunities across complex, multi-entity deal structures. This role is well suited for someone with exposure to capital markets, investing, or capital-adjacent business development who wants to stay close to investors while owning execution inside a high-growth SaaS company. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA. What You’ll be Doing Capital Partnerships & Investor Ecosystem Build, manage, and expand NinjaOne’s ecosystem of venture capital and private equity relationships across growth equity, buyout firms, and platform investors Serve as the primary point of contact for investment teams, operating partners, and portfolio executives Source, structure, and activate capital-backed partnership opportunities, including platform and roll-up strategies Leverage investor relationships to drive introductions, pilots, and enterprise opportunities across portfolio companies Translate capital relationships into accelerated revenue, shortened deal cycles, and scalable enterprise partnership motions Portfolio & Platform Enablement Identify investment-backed platforms and portfolio companies aligned with NinjaOne’s ideal customer profile Support adoption of NinjaOne as a standardized solution across portfolio companies where applicable Coordinate cross-functionally to enable multi-entity deal structures, rollout strategies, and commercial alignment Track, prioritize, and expand opportunities across funds, platforms, and portfolio ecosystems Partner-Led & Strategic Business Development Support broader strategic business development initiatives beyond capital partnerships Collaborate with Alliances and Sales to align partner motions with overall go-to-market strategy Evaluate and operationalize non-capital strategic partnerships that support enterprise growth Deal Acceleration & Commercial Execution Partner with Sales to accelerate enterprise opportunities influenced by capital relationships Support account strategy and execution for fund-backed and platform-led opportunities Help structure scalable commercial models that enable portfolio-wide or multi-account adoption Operations, Reporting & Leadership Visibility Track pipeline, performance, and revenue impact for capital-sourced and partner-influenced opportunities Maintain relationship mapping across funds, platforms, operating partners, and portfolio companies Prepare executive updates on partnership activity, portfolio penetration, and business impact Other duties as needed About You Bring 6 to 10 years of experience in business development, private equity, venture capital, investment banking, corporate development, or capital-adjacent roles, with direct experience working with or alongside VC and or PE firms Demonstrate a strong understanding of PE platform strategies, roll-ups, and portfolio dynamics, with the ability to translate capital relationships into commercial outcomes Possess experience supporting enterprise B2B SaaS environments and complex, multi-stakeholder sales cycles, including platform-led or multi-entity deal structures Exhibit credibility and confidence engaging with investors, operating partners, and senior executives, with a relationship-driven mindset and strong commercial instincts Own partnerships end-to-end from sourcing and relationship development through execution and measurable revenue impact Operate effectively as an internal partner, aligning Sales, Legal, Finance, Product, and executive stakeholders around shared outcomes Communicate clearly and concisely with executive presence, sound judgment, and professionalism Thrive in a high-growth environment that requires ownership, structure, and adaptability to scale partnership motions Embody NinjaOne’s values of Curiosity, Integrity, Kindness, Humility, and Builders, contributing to a culture where performance and values reinforce each other About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-LB1 #LI-Remote #BI-Remote

Leading and developing channel marketing strategies, building high-performing teams, and executing revenue-driving campaigns in a SaaS environment. | Extensive experience in channel marketing, SaaS, and complex ecosystems, with proven leadership and measurable revenue impact. | About the Role NinjaOne is hiring a Director, Channel Marketing Americas to build and scale our channel marketing engine during a period of rapid growth. This is a senior leadership role for a proven builder who thrives in complexity, sets clear direction, and delivers measurable revenue impact through a diverse partner ecosystem. In this role, you will own channel marketing strategy and execution across resellers, distributors, and technology alliance partners in the Americas. You will design scalable programs that accelerate pipeline, revenue, and partner engagement, while partnering closely with Sales, Business Development, Product Marketing, Enablement, and Operations to align strategy, investment, and execution. This role requires strong executive communication, sound judgment, and the ability to develop and inspire a high-performing team in a fast-scaling SaaS environment where processes are evolving and clarity must be created. Location - We are flexible on hybrid/remote working from home if you are located in the USA and reside in one of the following states: CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, or WA. Preference/Priority will be given to candidates based in Austin, TX, or those willing to relocate unassisted who are able to work in the office 2 days per week. What You’ll Be Doing Lead Channel Marketing Strategy • Own the Americas channel marketing strategy, aligning programs to revenue goals, partner tiers, and go-to-market priorities • Build scalable frameworks, processes, and KPIs that enable consistent execution and measurable impact • Set clear priorities and make tradeoff decisions in alignment with business objectives and partner needs • Create structure, operating rhythms, and clarity in an environment where processes are evolving and not fully defined Build and Develop a High-Performing Team • Lead, mentor, and grow a channel marketing team through periods of rapid scale and change • Foster a collaborative, accountable, and high-trust team culture • Serve as a hands-on leader who supports execution while maintaining strategic oversight Drive Partner Programs and Engagement • Partner with Channel Enablement and Product Marketing to deliver partner programs, incentives, MDF utilization, and co-marketing initiatives • Develop and execute partner communication strategies including newsletters, webinars, and program updates • Act as a key stakeholder in shaping the partner experience and driving executional excellence Execute Revenue-Driving Campaigns • Lead multi-touch channel campaigns that drive pipeline creation, deal acceleration, and partner engagement • Oversee co-branded marketing across digital, email, content, events, and webinars • Lead hands-on partner engagement at Tier 1 industry events, including ancillary events, cross-booth activations, and one-to-one partner meetings • Own regional channel events and partner-focused moments including sales kickoffs, Partner Advisory Councils, summits, webinars, and trainings Own Operations, Performance, and Optimization • Own the channel marketing operating cadence, including planning cycles, reporting, enablement readiness, and internal alignment • Manage the channel marketing calendar and Highspot presence to ensure timely communication and cross-functional coordination • Partner with Product Marketing, Creative, Digital, Content, and Sales Operations to deliver channel-ready messaging and assets • Analyze performance, ROI, and partner engagement to inform planning, budget allocation, and long-term strategy • Monitor industry trends and competitive dynamics to continuously evolve NinjaOne’s channel approach • Other Duties as Needed About You • 10+ years of channel marketing experience, including 4+ years of people leadership in a fast-paced organization • Strong experience in SaaS and complex channel ecosystems • Deep, recent expertise across resellers, distributors, alliances, and MSPs • Proven ability to build and scale channel marketing foundations and operating models, not just optimize mature programs • Demonstrated success driving multiple, simultaneous, cross-functional initiatives to completion • Track record of driving measurable pipeline and revenue impact through partners • Highly analytical, with experience measuring performance, reporting on pipeline impact, and uncovering risks and opportunities • Strong analytical and communication skills, with the ability to translate insight into clear, actionable plans • Knowledge of industry best practices and legal and ethical guidelines related to channel strategy and MDF programs • Proactive, responsive working style with a high bar for execution quality • Comfortable operating with urgency and structure in ambiguous, high-growth environments • Passion for the channel and for building scalable processes that create meaningful value for partners • Industry experience in IT, MSP, cybersecurity, or endpoint management required • Bachelor’s degree in Marketing, Business, or a related field preferred • Aligned with NinjaOne’s values of Curiosity, Integrity, Kindness, Humility, and a Builder mindset About Us  NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love  We are a collaborative, kind, and curious community.  We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $185,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $185,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Remote #BI-Hybrid

Leading Salesforce platform strategy, governance, and cross-functional collaboration for enterprise-level projects. | Extensive experience in Salesforce ecosystem, platform management, and agile project delivery, but limited direct experience with Pendo or product marketing. | About the Role NinjaOne is looking for a Product Marketing Manager (Pendo) to join our Product Marketing team. This role is ideal for a mid-level, junior-leaning PMM generalist who is excited to support both upstream and downstream product marketing efforts while owning the day-to-day management of our Pendo platform. You’ll partner closely with Product, Product Marketing, Customer Success, and Marketing to help deliver effective in-app experiences, support product launches, and turn product usage data into actionable insights. You won’t be expected to do everything alone - this role operates with guidance and collaboration - but you will have clear ownership of execution and continuous improvement with room to grow. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA. What You’ll be Doing Own the day-to-day management of Pendo Partner with Product and PMM teams to plan and deliver in-app guides that support onboarding, feature adoption, and product launches Manage the localization workflow for Pendo guides by coordinating timelines, assets, and stakeholders (translation handled by external partners) Build and maintain reports and dashboards to track guide performance, feature usage, and adoption trends Share insights and outcomes with stakeholders to support product and go-to-market decisions Follow and help maintain Pendo best practices, including tagging standards, guide naming, and lifecycle management Support platform governance by helping manage roles, permissions, and data quality Assist in documenting processes and usage guidelines to keep Pendo organized and scalable Act as a point of contact for basic Pendo questions and requests from cross-functional teams Help enable internal teams by sharing insights, dashboards, and guidance on how Pendo is being used Product Marketing (Generalist Support) Support end-to-end product marketing activities Act as a flexible PMM team member, helping execute priorities across multiple initiatives Other duties as needed About You 2–4 years of experience in Product Marketing, Product Management, Product Operations, Growth, or a related SaaS role 2+ Years of hands-on experience using Pendo or a similar product analytics / in-app engagement tool Strong operational and executional focus, with a willingness to learn across upstream and downstream PMM work Strong organizational and project management skills Comfort working with data, dashboards, and reporting Clear written and verbal communication skills Operates with adaptability and urgency, excelling in fast-paced, high-growth environments Embodies NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and contributes to an environment where these values thrive About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $140,000 to $160,000 per year. For roles based in New York, the base salary hiring range for this position is $140,000 to $160,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-LB1 #LI-Remote #BI-Remote

Lead HR compliance activities including policy management, audit controls, immigration processes, data privacy compliance, training, and reporting across the employee lifecycle. | 7+ years HR compliance or related experience with strong knowledge of US multi-state employment laws, compliance frameworks (SOC II, ISO, FedRAMP), immigration management, and data privacy regulations. | Description About the Role We're looking for an experienced HR Compliance Manager to join our HR team and build our compliance function from the ground up. In this role, you'll serve as the point of contact and owner of all HR compliance activities, ensuring our people programs, policies, and processes meet regulatory requirements and internal audit standards. You'll lead policy management, oversee HR-owned controls for audits, manage immigration and visa processes, and develop best practice compliance programming across the employee lifecycle. You'll partner closely with HR, Legal, IT, Finance, and Security to maintain compliance with employment laws, internal frameworks (SOC II, ISO, FedRAMP), and data privacy regulations (GDPR, CCPA). You'll also drive training, metrics, and reporting to strengthen awareness and accountability across HR and the business. If you thrive in a role where you can establish structure, own critical processes, and act as the trusted compliance advisor, this role is for you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL, or those willing to relocate unassisted. What You'll Be Doing • Ensure compliance with all federal, state, and local employment laws, as well as global labor regulations where applicable • Monitor legislative changes and assess implications for HR policies and practices • Serve as primary point of contact for HR-owned controls related to SOC II, ISO, FedRAMP, and financial audits • Maintain compliance calendars, conduct internal audits, and oversee remediation of gaps • Draft, update, and manage employee handbooks, HR policies, and procedures • Ensure timely communication and rollout of new or updated policies • Partner with HR Managers and other functions to embed compliance into day-to-day HR practices • Manage visa and immigration processes, ensuring compliance with applicable laws • Coordinate with external counsel on filings, renewals, and audits • Track and maintain accurate documentation of employee work authorization statuses • Partner with Legal and IT to ensure HR compliance with GDPR, CCPA, and other data privacy frameworks • Oversee secure handling of employee records and access controls in collaboration with Security • Support ethics and whistleblower programs, including intake, escalation, and remediation of HR-related concerns • Maintain and enhance compliance training and communication programs for HR and business leaders working partnering closely with the training team • Create and track KPIs, dashboards, and metrics to measure compliance program effectiveness • Conduct risk assessments, incident investigations, and ensure proper documentation and reporting • Design scalable, best practice HR compliance processes across the employee lifecycle • Automate and streamline compliance workflows for efficiency and accuracy About You • 7+ years of experience in HR compliance, HR operations, or related legal/audit roles • Strong knowledge of U.S. employment laws and multi-state compliance requirements (global knowledge of employment laws strong plus) • Experience with compliance frameworks such as SOC II, ISO, and FedRAMP preferred • Background in immigration/visa management • Familiarity with data privacy regulations (GDPR, CCPA) and related compliance programs • Skilled in policy development, audit readiness, and compliance reporting • Strong cross-functional partnership skills with ability to influence at all levels • Detail-oriented, analytical, and proactive in identifying risks and driving solutions • Able to thrive in a dynamic, high-growth, global environment and build a function from scratch • Operates with integrity, discretion, and accountability when handling sensitive employee information • Embody NinjaOne's values: Curiosity, Integrity, Kindness, Humility, Builders and foster a culture where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $90,000 to $115,000 per year. For roles based in New York, the base salary hiring range for this position is $90,000 to $115,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Hybrid #BI-Hybrid

Lead HR compliance activities including policy management, audit controls, immigration processes, data privacy compliance, training, and reporting across the employee lifecycle. | 7+ years HR compliance or related experience, strong knowledge of multi-state employment laws, experience with compliance frameworks and immigration management, and ability to build compliance programs. | About the Role We’re looking for an experienced HR Compliance Manager to join our HR team and build our compliance function from the ground up. In this role, you’ll serve as the point of contact and owner of all HR compliance activities, ensuring our people programs, policies, and processes meet regulatory requirements and internal audit standards. You’ll lead policy management, oversee HR-owned controls for audits, manage immigration and visa processes, and develop best practice compliance programming across the employee lifecycle. You’ll partner closely with HR, Legal, IT, Finance, and Security to maintain compliance with employment laws, internal frameworks (SOC II, ISO, FedRAMP), and data privacy regulations (GDPR, CCPA). You’ll also drive training, metrics, and reporting to strengthen awareness and accountability across HR and the business. If you thrive in a role where you can establish structure, own critical processes, and act as the trusted compliance advisor, this role is for you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states – CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL, or those willing to relocate unassisted. What You’ll Be Doing • Ensure compliance with all federal, state, and local employment laws, as well as global labor regulations where applicable • Monitor legislative changes and assess implications for HR policies and practices • Serve as primary point of contact for HR-owned controls related to SOC II, ISO, FedRAMP, and financial audits • Maintain compliance calendars, conduct internal audits, and oversee remediation of gaps • Draft, update, and manage employee handbooks, HR policies, and procedures • Ensure timely communication and rollout of new or updated policies • Partner with HR Managers and other functions to embed compliance into day-to-day HR practices • Manage visa and immigration processes, ensuring compliance with applicable laws • Coordinate with external counsel on filings, renewals, and audits • Track and maintain accurate documentation of employee work authorization statuses • Partner with Legal and IT to ensure HR compliance with GDPR, CCPA, and other data privacy frameworks • Oversee secure handling of employee records and access controls in collaboration with Security • Support ethics and whistleblower programs, including intake, escalation, and remediation of HR-related concerns • Maintain and enhance compliance training and communication programs for HR and business leaders working partnering closely with the training team • Create and track KPIs, dashboards, and metrics to measure compliance program effectiveness • Conduct risk assessments, incident investigations, and ensure proper documentation and reporting • Design scalable, best practice HR compliance processes across the employee lifecycle • Automate and streamline compliance workflows for efficiency and accuracy About You • 7+ years of experience in HR compliance, HR operations, or related legal/audit roles • Strong knowledge of U.S. employment laws and multi-state compliance requirements (global knowledge of employment laws strong plus) • Experience with compliance frameworks such as SOC II, ISO, and FedRAMP preferred • Background in immigration/visa management • Familiarity with data privacy regulations (GDPR, CCPA) and related compliance programs • Skilled in policy development, audit readiness, and compliance reporting • Strong cross-functional partnership skills with ability to influence at all levels • Detail-oriented, analytical, and proactive in identifying risks and driving solutions • Able to thrive in a dynamic, high-growth, global environment and build a function from scratch • Operates with integrity, discretion, and accountability when handling sensitive employee information • Embody NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and foster a culture where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $90,000 to $115,000 per year. For roles based in New York, the base salary hiring range for this position is $90,000 to $115,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Hybrid #BI-Hybrid

Lead global customer marketing strategies to drive upsell, cross-sell, retention, and customer engagement across multiple regions while managing a global team and collaborating cross-functionally. | 7+ years of B2B SaaS customer marketing leadership with expertise in customer lifecycle management, global expansion, advanced analytics, team leadership, and industry experience in IT or cybersecurity. | About the Role As Director, Global Customer Marketing, you will lead the strategy and execution of customer expansion initiatives across NinjaOne’s global footprint in North America, EMEA, LATAM, and APAC. This role is responsible for driving upsell, cross-sell, and adoption programs that maximize customer lifetime value while strengthening retention and loyalty. Reporting to the VP, Revenue Marketing, you will partner closely with Customer Success, Product Marketing, Customer Advocacy, and regional marketing leaders to deliver high-impact, data-driven programs tailored to regional dynamics. You’ll create scalable global frameworks while enabling regional execution that ensures consistent, meaningful engagement with our 30,000+ global customers. If you are passionate about building global programs that blend customer advocacy, lifecycle marketing, and expansion plays and you thrive in a fast-scaling SaaS environment, this is the role for you. Location - We are flexible on hybrid/remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, & WA. Preference/Priority will be given to candidates based in Austin, TX or those willing to relocate unassisted who are able to work in-office 2 days per week. What You’ll Be Doing Global Expansion Strategy • Design, lead, and scale global strategies with measurable goals for cross-sell, upsell, and retention • Partner with regional leads to adapt campaigns for NA, EMEA, LATAM, APAC & beyond aligning global frameworks with local execution • Build and lead a global team, coaching and developing regional leaders to execute programs that drive measurable customer growth • Build integrated campaigns across ABM, lifecycle email, events, sales outreach, and digital channels to accelerate adoption of new features and add-on products • Establish a repeatable, measurable marketing/sales motion that drives customer expansion across the product suite Cross-Functional Leadership • Drive alignment with Customer Success, Advocacy, Sales, Product, and Community to coordinate global customer touchpoints • Develop scalable programs that regional teams can localize for cultural and market fit • Collaborate with Product Marketing to amplify customer voice and surface insights for expansion opportunities and churn risks Customer Insights & Analytics • Lead customer research initiatives including surveys, NPS, user groups, and feedback loops to inform program design • Define and report on expansion pipeline, retention, NDR, product adoption, and advocacy growth • Translate customer insights into actionable programs that drive revenue impact, not just reporting • Leverage Salesforce, Pardot/Marketo, Tableau/Power BI, 6sense, Pendo, and related tools to tie adoption and retention data directly to revenue outcomes Lifecycle & Journey Mapping • Build a global customer lifecycle framework from onboarding through expansion, renewal, and advocacy • Partner with Product Marketing and Content to deliver targeted assets tailored to lifecycle stages and regional priorities • Ensure all customer touchpoints are segmented, personalized, and aligned to both global and regional needs Customer Engagement & Events • Lead customer participation in events, including speaking opportunities, user groups, success stories, and advocacy spotlights • Work with Advocacy to identify top champions for awards, case studies, and thought leadership opportunities • Support regional teams in delivering localized experiences while maintaining global consistency Data-Driven Optimization • Analyze performance across regions, products, and customer segments to refine expansion strategy • Build leadership dashboards showing impact on upsell/cross-sell revenue, expansion pipeline contribution, and customer health • Adjust strategy dynamically to reflect regional nuances, evolving customer needs, and competitive pressures • Other duties as assigned. About You • 7+ years of B2B SaaS customer marketing experience with a proven record driving upsell, cross-sell, retention, and global expansion • Expertise in customer lifecycle management, retention programs, and expansion strategies across multiple regions • Demonstrated success improving NDR, adoption, and customer engagement metrics • Advanced analytical skills with hands-on experience using CRM, marketing automation, product analytics, and BI platforms (Salesforce, Pardot, Tableau, Power BI, 6sense, Pendo, etc.) to measure and optimize impact on revenue and retention outcomes • Leadership experience building and managing teams while influencing across Customer Success, Sales, Product, and Advocacy • Exceptional communication skills with the ability to engage customers, collaborate across functions, and present effectively to executives • Ability to balance global strategy with local execution, bringing structure to ambiguity in a high-growth environment • Operate with urgency and flexibility, applying structured thinking to ambiguous situations and thriving in dynamic, high-growth environments • Industry experience in IT, MSP, cyber security, or endpoint management required • Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $150,000 to $180,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $180,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Remote #BI-Remote

Define product vision and roadmap for ticketing and IT documentation products, collaborate with engineering and cross-functional teams, conduct market research and user feedback analysis, and drive product delivery and adoption. | 5+ years IT or technical support experience, hands-on helpdesk management, knowledge of ticketing systems and documentation platforms, product management experience in B2B SaaS, strong communication and stakeholder management skills, and ability to work remotely or hybrid in specified US states. | Description About the Role We are growing and adding a Product Manager to our team. As the key Product Manager for our ticketing and IT documentation products. You are responsible for shaping the product vision and defining feature roadmaps. Collaborating with the engineering, design, and other cross-functional teams to bring new support-oriented software capabilities to life. You will prioritize the software product backlog and ensure timely, high-quality releases that align with market needs and business objectives. You will conduct market research and gather user feedback to continuously refine our ticketing system and documentation tool’s functionality and usability. Working with the broader product management team on strategic planning, integration considerations, and product enhancements that extend beyond the entire NinjaOne ecosystem. Use your technical acumen, user-centric mindset, and excellent communication skills to effectively steer product direction and drive successful outcomes. If you’re excited about improving how IT teams deliver exceptional support through better tools, and you have the blend of product vision and real-world service desk experience, we’d love to hear from you! Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing • Product Vision and Strategy: Develop and articulate the vision for our asset discovery tool while also contributing to the broader asset management product. Define a product strategy that aligns with market demands, user feedback, and overall company goals. • Roadmap and Prioritization: Own the end-to-end product roadmap for the asset discovery solution. Evaluate features, set priorities, and ensure initiatives are delivered on time and within scope to drive maximum value for customers. • Collaboration and Leadership: Work closely with engineering, sales, marketing, and support teams to deliver products that exceed customer expectations. Lead cross-functional initiatives to drive product development, launch, and adoption. • Market and Customer Insight: Conduct market research and engage with customers to understand their needs and challenges. Translate insights into product features that solve real problems and enhance IT service management. • Integration & Ecosystem Planning: Coordinate with other product managers to ensure the ticketing and documentation products integrate smoothly with other • Other duties as required. About You • Bachelor’s degree in information technology, Computer Science, or a related field preferred, but not required. • 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team. • Empathy for IT technicians and end-users alike—always advocating for a better user experience in the support workflow. Data-driven and comfortable using analytics or feedback to inform decisions. • Hands-on helpdesk management experience will make you a standout candidate. • Extensive knowledge of helpdesk software and ticketing systems as well as knowledge base documentation platforms. • Experience administering and configuring tools such as ServiceNow, Jira Service Management, and Zendesk. • Familiar with IT support processes and metrics including SLAs, ticket lifecycle, and knowledge management best practices. • A genuine passion for improving IT team efficiency and end-user satisfaction. • Product Management experience with B2B software products, ideally in the SaaS or IT management space. • Proven track record of guiding products from concept to launch and iterating based on feedback. • Ability to craft clear product requirements and presentations for diverse audiences. • Able to drive teams toward a common goal without formal authority. • Comfortable discussing technical details with engineering; ability to understand APIs, integrations, and platform capabilities of service desk solutions. • Experience with workflow automation or integrations between ticketing systems and other IT tools is a plus. • Strong stakeholder management skills and a knack for juggling multiple priorities. • Experience coordinating across departments and balancing the needs of end-users, support teams, and business objectives. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey, or Washington the base salary hiring range for this position is $125,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $125,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #BI-Remote