NinjaOne

Design, develop, and troubleshoot business applications, optimize performance, and collaborate on system integrations. | 3+ years of software engineering experience, strong programming skills, database expertise, and familiarity with enterprise systems and cloud platforms. | About the Role As an Application Integration Engineer, you will play a crucial role in designing, developing, and implementing software solutions that support and optimize business processes. You will collaborate with cross-functional teams, including business analysts, project managers, and software developers, to gather requirements and translate them into scalable and efficient applications. Your expertise in software engineering and business acumen will enable you to create innovative solutions that drive operational excellence and enhance productivity. If you are a highly motivated individual with a passion for developing innovative business applications that drive operational efficiency, we would love to hear from you. Join our team and contribute to the success of our organization through innovative software solutions. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, MD, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. What You’ll be Doing Application Design & Development Design, develop, test, and deploy custom software applications to address business challenges and improve operational efficiency. Develop and maintain technical documentation, including specifications, design documents, and user manuals. Troubleshoot and resolve issues related to business applications, including bug fixes and performance optimization. Optimization, Quality & Scalability Conduct regular code reviews and implement best practices to ensure scalability, security, and performance of applications. Identify opportunities for process automation and optimization; build innovative solutions to streamline business operations. Integration & Cross-Functional Collaboration Collaborate with cross-functional teams to integrate business applications with existing systems such as ERP, CRM, and BI tools. Work closely with stakeholders to ensure seamless data flow and alignment with business needs. Other duties as needed About You 3+ years of integration or software engineering experience focused on business and IT system integrations Strong programming skills in Java, C#, Python, or JavaScript. Database expertise in SQL and data modeling. Experience with web development frameworks (Angular, React, Django) and cloud platforms (AWS, Azure, GCP). Familiarity with enterprise systems such as ERP, CRM, and HRIS, including system integrations. Strong problem-solving and communication skills, with the ability to work independently or collaboratively across teams. Additional Skills Hands-on experience with AI/ML technologies and automation solutions. Knowledge of AI frameworks such as TensorFlow, PyTorch, or scikit-learn. Ability to develop and integrate AI models into business applications. Understanding of NLP and computer vision concepts. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. Due to federal government security requirements associated with our FedRAMP-authorized environment, candidates must be U.S. citizens or lawful permanent residents. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $100,000 to $130,000 per year. For roles based in New York, the base salary hiring range for this position is $100,000 to $130,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-MM1 #LI-Remote #LI-Remote #BI-Remote #BI-Remote

Diagnose and resolve complex Windows boot issues, improve verification automation, and collaborate on system reliability. | Minimum 10 years of software development, 5+ years in Windows internals, strong C++ skills, virtualization experience, and knowledge of storage protocols. | About the Role As a Senior Software Engineer at NinjaOne, you will bring deep expertise in Windows boot processes and systems engineering to strengthen our existing boot verification service. This service validates the integrity of Windows machine image backups by launching them in a hypervisor with a custom virtual disk layer that streams only the blocks accessed during startup. You'll work alongside an established team, contributing advanced knowledge and solving the toughest technical challenges to ensure our platform delivers reliable, high-confidence backup verification at scale. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing • Windows Boot SME (Subject Matter Expert): you are a Windows boot process expert, helping the team diagnose and resolve complex issues that arise during backup verification. Extend and refine our custom virtual block device implementation to optimize I/O efficiency and compatibility with Windows workloads. Guide the team in debugging hard-to-diagnose Windows boot failures, such as BCD errors, driver incompatibilities, or kernel initialization issues. Improve automation, monitoring, and reporting of verification outcomes, with a focus on Windows-specific signals and diagnostics. Investigate and resolve issues with Windows boot failures (e.g., BCD errors, driver incompatibilities, corrupted system files). Document system architecture, design tradeoffs, and operational procedures for Windows boot verification. • Software Engineering: collaborate with engineers across storage, infrastructure, and product teams to enhance system reliability and integration. Mentor teammates by sharing knowledge of Windows internals, virtualization, and storage systems. Participate in peer code reviews, architecture discussions, and technical decision-making. • Other duties as needed About You • Bachelor's degree in Computer Science, Engineering, or a related field; or equivalent professional experience. • Minimum of 10 years of software development experience, building SaaS software products. • 5+ years of expertise in Windows internals and boot processes. • Deep understanding of Windows internals: BIOS/UEFI, bootloaders, BCD (Boot Configuration Data), kernel initialization, drivers, and filesystem access (NTFS). • Experience diagnosing Windows system failures using logs, crash dumps, and recovery tools. • Familiarity with block device interfaces, storage protocols, and how Windows accesses disks during startup. • Strong programming skills in C++ • Python experience will make you a standout candidate. • Hands-on experience with virtualization, emulation technologies such as: QEMU, KVM, Xen, VMware, and VirtualBox. • Experience with distributed storage systems, for example S3-compatible object storage; is a strong plus. • Your knowledge of containerization and orchestration tools such as Docker and Kubernetes for managing isolated workloads. • Excellent debugging, problem-solving skills. • Your ability to collaborate across product, infrastructure, and support teams with a high level of effective communication. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey, or Washington the base salary hiring range for this position is $150,000 to $210,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $210,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KS1 #LI-Remote #BI-Remote

The Senior SDET will create software automation tests to ensure regression coverage and provide architectural insight for testing solutions. They will collaborate with various teams to ensure quality standards are achieved throughout the software development life cycle. | Candidates should have a bachelor's degree or equivalent experience and at least 10 years of experience in automated test frameworks and strategies. Strong programming skills in Java, JavaScript, and TypeScript, along with experience in CI/CD and cloud services, are essential. | About the Role We are seeking a highly experienced Senior Software Development Engineer in Test (Sr. SDET) who combines strong technical depth with leadership qualities to join NinjaOne’s Analytics and Reporting Platform Team. Use your expertise as someone who can mentor others, drive automation strategy, elevate engineering standards, and collaborate across teams to ensure world-class product quality. Use your knowledge of the testing process, modern programming languages, CI/CD systems, and AI-driven testing technologies such as TestRigor. Bring your expertise in software quality assurance, building scalable, maintainable automation systems and continuously improving the Software Development Life Cycle (SDLC) and Software Testing Lifecycle (STLC)processes. Work with our top-tier engineering and management team as you manage a stream of new and exciting challenges that will impact our product quality and customer satisfaction, contributing to the growth of NinjaOne. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, MD, ME, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres, supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing Automation Development: Create software automation tests to ensure regression coverage across our products. Evaluate requirements for designing test scenarios to ensure maximum testing traceability. Implement new testing automation against our existing applications. collaborate with the development team to define a testing protocol for new features as they are designed and developed. Technical Strategy: Provide architectural insight using our current or new testing infrastructure to build best practice testing solutions. evangelize quality and a testing first approach in our software development life cycle from beginning to end. Quality Testing & Troubleshooting: Responsible for comprehensive software testing, guaranteeing impeccable feature releases of our software products. Develop and maintain accurate test plans, test strategies, shift left testing and ensure compliance across all platforms. Collaboration: Partner with our talented QA Engineers, developers, product managers, and leaders across our product teams throughout the software development life cycle, ensuring that quality standards are always achieved. Other duties as needed. About You Bachelor’s degree in computer science, Information Technology, related technical degree or equivalent work experience. 10+ years designing, developing, and executing automated test frameworks, test strategies, and comprehensive test plans. Strong commitment to quality engineering, automation best practices, and continuous improvement across the SDLC and STLC. Exceptional diagnostic, analytical, troubleshooting, and problem-solving abilities to identify and resolve complex issues. Advanced programming skills in Java, JavaScript, and TypeScript, with an emphasis on building maintainable and scalable automation solutions. Extensive experience with automation frameworks such as Selenium, RestAssured, or similar tools. Solid understanding of CI/CD pipelines and hands-on experience using tools such as CircleCI, or TeamCity. Experience testing APIs, and distributed systems, including validating data integrity and system integrations. Familiarity with cloud services AWS, Azure, or GCP and test execution at scale. Strong understanding of Git workflows, branching strategies, and code quality best practices Hands-on experience with AI-driven automation, specifically implementing and optimizing test workflows using TestRigor. Excellent communication skills, both written and verbal, with the ability to collaborate across cross-functional teams. Ability to manage multiple projects in a fast-paced environment, working efficiently under pressure with changing priorities. Experience mentoring junior engineers, conducting detailed PR reviews, and driving engineering quality across teams. Hands-on experience with containerization, such as Docker, and understanding of DevOps concepts is preferred. Ability to drive automation strategy, increase automation coverage, and improve overall test efficiency for complex applications. Experience with performance testing, using tools like JMeter, Gatling, or k6, is a plus. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. *Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, Maryland, New Jersey, or Washington the base salary hiring range for this position is $110,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $110,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-Remote #LI-Hybrid #BI-Remote #BI-Hybrid #LI-JR1

Lead HR compliance activities including policy management, audit controls, immigration processes, data privacy compliance, training, and reporting across the employee lifecycle. | 7+ years HR compliance or related experience with strong knowledge of US multi-state employment laws, compliance frameworks (SOC II, ISO, FedRAMP), immigration management, and data privacy regulations. | Description About the Role We're looking for an experienced HR Compliance Manager to join our HR team and build our compliance function from the ground up. In this role, you'll serve as the point of contact and owner of all HR compliance activities, ensuring our people programs, policies, and processes meet regulatory requirements and internal audit standards. You'll lead policy management, oversee HR-owned controls for audits, manage immigration and visa processes, and develop best practice compliance programming across the employee lifecycle. You'll partner closely with HR, Legal, IT, Finance, and Security to maintain compliance with employment laws, internal frameworks (SOC II, ISO, FedRAMP), and data privacy regulations (GDPR, CCPA). You'll also drive training, metrics, and reporting to strengthen awareness and accountability across HR and the business. If you thrive in a role where you can establish structure, own critical processes, and act as the trusted compliance advisor, this role is for you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL, or those willing to relocate unassisted. What You'll Be Doing • Ensure compliance with all federal, state, and local employment laws, as well as global labor regulations where applicable • Monitor legislative changes and assess implications for HR policies and practices • Serve as primary point of contact for HR-owned controls related to SOC II, ISO, FedRAMP, and financial audits • Maintain compliance calendars, conduct internal audits, and oversee remediation of gaps • Draft, update, and manage employee handbooks, HR policies, and procedures • Ensure timely communication and rollout of new or updated policies • Partner with HR Managers and other functions to embed compliance into day-to-day HR practices • Manage visa and immigration processes, ensuring compliance with applicable laws • Coordinate with external counsel on filings, renewals, and audits • Track and maintain accurate documentation of employee work authorization statuses • Partner with Legal and IT to ensure HR compliance with GDPR, CCPA, and other data privacy frameworks • Oversee secure handling of employee records and access controls in collaboration with Security • Support ethics and whistleblower programs, including intake, escalation, and remediation of HR-related concerns • Maintain and enhance compliance training and communication programs for HR and business leaders working partnering closely with the training team • Create and track KPIs, dashboards, and metrics to measure compliance program effectiveness • Conduct risk assessments, incident investigations, and ensure proper documentation and reporting • Design scalable, best practice HR compliance processes across the employee lifecycle • Automate and streamline compliance workflows for efficiency and accuracy About You • 7+ years of experience in HR compliance, HR operations, or related legal/audit roles • Strong knowledge of U.S. employment laws and multi-state compliance requirements (global knowledge of employment laws strong plus) • Experience with compliance frameworks such as SOC II, ISO, and FedRAMP preferred • Background in immigration/visa management • Familiarity with data privacy regulations (GDPR, CCPA) and related compliance programs • Skilled in policy development, audit readiness, and compliance reporting • Strong cross-functional partnership skills with ability to influence at all levels • Detail-oriented, analytical, and proactive in identifying risks and driving solutions • Able to thrive in a dynamic, high-growth, global environment and build a function from scratch • Operates with integrity, discretion, and accountability when handling sensitive employee information • Embody NinjaOne's values: Curiosity, Integrity, Kindness, Humility, Builders and foster a culture where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $90,000 to $115,000 per year. For roles based in New York, the base salary hiring range for this position is $90,000 to $115,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Hybrid #BI-Hybrid

Lead HR compliance activities including policy management, audit controls, immigration processes, data privacy compliance, training, and reporting across the employee lifecycle. | 7+ years HR compliance or related experience, strong knowledge of multi-state employment laws, experience with compliance frameworks and immigration management, and ability to build compliance programs. | About the Role We’re looking for an experienced HR Compliance Manager to join our HR team and build our compliance function from the ground up. In this role, you’ll serve as the point of contact and owner of all HR compliance activities, ensuring our people programs, policies, and processes meet regulatory requirements and internal audit standards. You’ll lead policy management, oversee HR-owned controls for audits, manage immigration and visa processes, and develop best practice compliance programming across the employee lifecycle. You’ll partner closely with HR, Legal, IT, Finance, and Security to maintain compliance with employment laws, internal frameworks (SOC II, ISO, FedRAMP), and data privacy regulations (GDPR, CCPA). You’ll also drive training, metrics, and reporting to strengthen awareness and accountability across HR and the business. If you thrive in a role where you can establish structure, own critical processes, and act as the trusted compliance advisor, this role is for you. Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states – CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, and WA. Preference/Priority will be given to candidates based in Austin, TX / Tampa, FL, or those willing to relocate unassisted. What You’ll Be Doing • Ensure compliance with all federal, state, and local employment laws, as well as global labor regulations where applicable • Monitor legislative changes and assess implications for HR policies and practices • Serve as primary point of contact for HR-owned controls related to SOC II, ISO, FedRAMP, and financial audits • Maintain compliance calendars, conduct internal audits, and oversee remediation of gaps • Draft, update, and manage employee handbooks, HR policies, and procedures • Ensure timely communication and rollout of new or updated policies • Partner with HR Managers and other functions to embed compliance into day-to-day HR practices • Manage visa and immigration processes, ensuring compliance with applicable laws • Coordinate with external counsel on filings, renewals, and audits • Track and maintain accurate documentation of employee work authorization statuses • Partner with Legal and IT to ensure HR compliance with GDPR, CCPA, and other data privacy frameworks • Oversee secure handling of employee records and access controls in collaboration with Security • Support ethics and whistleblower programs, including intake, escalation, and remediation of HR-related concerns • Maintain and enhance compliance training and communication programs for HR and business leaders working partnering closely with the training team • Create and track KPIs, dashboards, and metrics to measure compliance program effectiveness • Conduct risk assessments, incident investigations, and ensure proper documentation and reporting • Design scalable, best practice HR compliance processes across the employee lifecycle • Automate and streamline compliance workflows for efficiency and accuracy About You • 7+ years of experience in HR compliance, HR operations, or related legal/audit roles • Strong knowledge of U.S. employment laws and multi-state compliance requirements (global knowledge of employment laws strong plus) • Experience with compliance frameworks such as SOC II, ISO, and FedRAMP preferred • Background in immigration/visa management • Familiarity with data privacy regulations (GDPR, CCPA) and related compliance programs • Skilled in policy development, audit readiness, and compliance reporting • Strong cross-functional partnership skills with ability to influence at all levels • Detail-oriented, analytical, and proactive in identifying risks and driving solutions • Able to thrive in a dynamic, high-growth, global environment and build a function from scratch • Operates with integrity, discretion, and accountability when handling sensitive employee information • Embody NinjaOne’s values: Curiosity, Integrity, Kindness, Humility, Builders and foster a culture where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $90,000 to $115,000 per year. For roles based in New York, the base salary hiring range for this position is $90,000 to $115,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Hybrid #BI-Hybrid

Lead global customer marketing strategies to drive upsell, cross-sell, retention, and customer engagement across multiple regions while managing a global team and collaborating cross-functionally. | 7+ years of B2B SaaS customer marketing leadership with expertise in customer lifecycle management, global expansion, advanced analytics, team leadership, and industry experience in IT or cybersecurity. | About the Role As Director, Global Customer Marketing, you will lead the strategy and execution of customer expansion initiatives across NinjaOne’s global footprint in North America, EMEA, LATAM, and APAC. This role is responsible for driving upsell, cross-sell, and adoption programs that maximize customer lifetime value while strengthening retention and loyalty. Reporting to the VP, Revenue Marketing, you will partner closely with Customer Success, Product Marketing, Customer Advocacy, and regional marketing leaders to deliver high-impact, data-driven programs tailored to regional dynamics. You’ll create scalable global frameworks while enabling regional execution that ensures consistent, meaningful engagement with our 30,000+ global customers. If you are passionate about building global programs that blend customer advocacy, lifecycle marketing, and expansion plays and you thrive in a fast-scaling SaaS environment, this is the role for you. Location - We are flexible on hybrid/remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, MA, ME, NC, NJ, NY, OR, TN, TX, VA, & WA. Preference/Priority will be given to candidates based in Austin, TX or those willing to relocate unassisted who are able to work in-office 2 days per week. What You’ll Be Doing Global Expansion Strategy • Design, lead, and scale global strategies with measurable goals for cross-sell, upsell, and retention • Partner with regional leads to adapt campaigns for NA, EMEA, LATAM, APAC & beyond aligning global frameworks with local execution • Build and lead a global team, coaching and developing regional leaders to execute programs that drive measurable customer growth • Build integrated campaigns across ABM, lifecycle email, events, sales outreach, and digital channels to accelerate adoption of new features and add-on products • Establish a repeatable, measurable marketing/sales motion that drives customer expansion across the product suite Cross-Functional Leadership • Drive alignment with Customer Success, Advocacy, Sales, Product, and Community to coordinate global customer touchpoints • Develop scalable programs that regional teams can localize for cultural and market fit • Collaborate with Product Marketing to amplify customer voice and surface insights for expansion opportunities and churn risks Customer Insights & Analytics • Lead customer research initiatives including surveys, NPS, user groups, and feedback loops to inform program design • Define and report on expansion pipeline, retention, NDR, product adoption, and advocacy growth • Translate customer insights into actionable programs that drive revenue impact, not just reporting • Leverage Salesforce, Pardot/Marketo, Tableau/Power BI, 6sense, Pendo, and related tools to tie adoption and retention data directly to revenue outcomes Lifecycle & Journey Mapping • Build a global customer lifecycle framework from onboarding through expansion, renewal, and advocacy • Partner with Product Marketing and Content to deliver targeted assets tailored to lifecycle stages and regional priorities • Ensure all customer touchpoints are segmented, personalized, and aligned to both global and regional needs Customer Engagement & Events • Lead customer participation in events, including speaking opportunities, user groups, success stories, and advocacy spotlights • Work with Advocacy to identify top champions for awards, case studies, and thought leadership opportunities • Support regional teams in delivering localized experiences while maintaining global consistency Data-Driven Optimization • Analyze performance across regions, products, and customer segments to refine expansion strategy • Build leadership dashboards showing impact on upsell/cross-sell revenue, expansion pipeline contribution, and customer health • Adjust strategy dynamically to reflect regional nuances, evolving customer needs, and competitive pressures • Other duties as assigned. About You • 7+ years of B2B SaaS customer marketing experience with a proven record driving upsell, cross-sell, retention, and global expansion • Expertise in customer lifecycle management, retention programs, and expansion strategies across multiple regions • Demonstrated success improving NDR, adoption, and customer engagement metrics • Advanced analytical skills with hands-on experience using CRM, marketing automation, product analytics, and BI platforms (Salesforce, Pardot, Tableau, Power BI, 6sense, Pendo, etc.) to measure and optimize impact on revenue and retention outcomes • Leadership experience building and managing teams while influencing across Customer Success, Sales, Product, and Advocacy • Exceptional communication skills with the ability to engage customers, collaborate across functions, and present effectively to executives • Ability to balance global strategy with local execution, bringing structure to ambiguity in a high-growth environment • Operate with urgency and flexibility, applying structured thinking to ambiguous situations and thriving in dynamic, high-growth environments • Industry experience in IT, MSP, cyber security, or endpoint management required • Embody and lead in NinjaOne’s values—Curiosity, Integrity, Kindness, Humility, Builders creating an environment where these values thrive About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California or Colorado, the base salary hiring range for this position is $150,000 to $180,000 per year. For roles based in New York, the base salary hiring range for this position is $150,000 to $180,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-KG1 #LI-Remote #BI-Remote

Define product vision and roadmap for ticketing and IT documentation products, collaborate with engineering and cross-functional teams, conduct market research and user feedback analysis, and drive product delivery and adoption. | 5+ years IT or technical support experience, hands-on helpdesk management, knowledge of ticketing systems and documentation platforms, product management experience in B2B SaaS, strong communication and stakeholder management skills, and ability to work remotely or hybrid in specified US states. | Description About the Role We are growing and adding a Product Manager to our team. As the key Product Manager for our ticketing and IT documentation products. You are responsible for shaping the product vision and defining feature roadmaps. Collaborating with the engineering, design, and other cross-functional teams to bring new support-oriented software capabilities to life. You will prioritize the software product backlog and ensure timely, high-quality releases that align with market needs and business objectives. You will conduct market research and gather user feedback to continuously refine our ticketing system and documentation tool’s functionality and usability. Working with the broader product management team on strategic planning, integration considerations, and product enhancements that extend beyond the entire NinjaOne ecosystem. Use your technical acumen, user-centric mindset, and excellent communication skills to effectively steer product direction and drive successful outcomes. If you’re excited about improving how IT teams deliver exceptional support through better tools, and you have the blend of product vision and real-world service desk experience, we’d love to hear from you! Location - We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, and WA. We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. We hire the best software engineers, but experience in our stack can’t hurt: NinjaOne is built on Java, Kotlin, C++, Golang and Postgres; supporting millions of user endpoints and running as a scalable cloud service in AWS. Knowing large-scale datastore bottlenecks, asynchronous application design and client-server architecture will help you. What You’ll be Doing • Product Vision and Strategy: Develop and articulate the vision for our asset discovery tool while also contributing to the broader asset management product. Define a product strategy that aligns with market demands, user feedback, and overall company goals. • Roadmap and Prioritization: Own the end-to-end product roadmap for the asset discovery solution. Evaluate features, set priorities, and ensure initiatives are delivered on time and within scope to drive maximum value for customers. • Collaboration and Leadership: Work closely with engineering, sales, marketing, and support teams to deliver products that exceed customer expectations. Lead cross-functional initiatives to drive product development, launch, and adoption. • Market and Customer Insight: Conduct market research and engage with customers to understand their needs and challenges. Translate insights into product features that solve real problems and enhance IT service management. • Integration & Ecosystem Planning: Coordinate with other product managers to ensure the ticketing and documentation products integrate smoothly with other • Other duties as required. About You • Bachelor’s degree in information technology, Computer Science, or a related field preferred, but not required. • 5+ years of experience in IT or technical roles such as managing or working in an IT helpdesk, at an MSP, or in an internal IT team. • Empathy for IT technicians and end-users alike—always advocating for a better user experience in the support workflow. Data-driven and comfortable using analytics or feedback to inform decisions. • Hands-on helpdesk management experience will make you a standout candidate. • Extensive knowledge of helpdesk software and ticketing systems as well as knowledge base documentation platforms. • Experience administering and configuring tools such as ServiceNow, Jira Service Management, and Zendesk. • Familiar with IT support processes and metrics including SLAs, ticket lifecycle, and knowledge management best practices. • A genuine passion for improving IT team efficiency and end-user satisfaction. • Product Management experience with B2B software products, ideally in the SaaS or IT management space. • Proven track record of guiding products from concept to launch and iterating based on feedback. • Ability to craft clear product requirements and presentations for diverse audiences. • Able to drive teams toward a common goal without formal authority. • Comfortable discussing technical details with engineering; ability to understand APIs, integrations, and platform capabilities of service desk solutions. • Experience with workflow automation or integrations between ticketing systems and other IT tools is a plus. • Strong stakeholder management skills and a knack for juggling multiple priorities. • Experience coordinating across departments and balancing the needs of end-users, support teams, and business objectives. About Us NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management. What You’ll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. • Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO. For roles based in California, Colorado, New Jersey, or Washington the base salary hiring range for this position is $125,000 to $200,000 per year. For roles based in New York, the base salary hiring range for this position is $125,000 to $200,000 per year. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #BI-Remote