NFP Corp

Managing client accounts, renewal processes, and client communications, with some client meeting leadership. | Over four years of industry experience, P&C license, and strong communication and organizational skills. | Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary of Role: The Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Senior Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. In addition, this person prepares materials for presentations and communications and assists team members with day-to-day client servicing. At this level, the Senior Account Manager takes an active speaking role in client meetings. While in this role, this person should be maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. Some Senior Account Managers may be responsible to manage their own book of business. This opportunity is open to a hybrid schedule from our Houston, TX office. Essential Duties and Responsibilities: • Works proactively to maintain relationships with carrier and client contacts. May lead client meetings for accounts assigned to them. • The Senior Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. • Communicates directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive. • Creates and maintains client files in accordance with office procedures. Responsible for keeping client policy records in the agency management system. • Will have an assigned book of business. Knowledge, Skills, and/or Abilities: • Highly organized with excellent verbal and written communication skills. • Self-confident to make sound independent decisions. • Able to work overtime as necessary. • Ability to successfully interact with a variety of people and function well both in a team environment and autonomously. • Ability to handle situations in a calm, courteous and professional manner • Customer focused to establish and maintain effective relationships • Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook • Intermediate level of experience in agency management system(s) • Ability to prioritize multiple tasks to meet deadlines • Possess strong analytical and problem solving skills • Sharp attention to detail, decision making skills, and problem resolution • Flexibility and adaptability to changing priorities, deadlines and technology. Education and/or Experience: • BA/BS preferred • Typically more than four years industry and product line experience. Certificates, Licenses, Registration: • P&C Insurance License required What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $57,000 to $100,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.

Lead regional project management and execution of multi-channel employee communications campaigns, collaborate cross-functionally, represent the practice externally, and report on campaign effectiveness. | Bachelor’s degree and experience in communications, project management, employee communications campaigns, cross-functional collaboration, and client-facing presentation skills. | Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com Overview NFP is seeking an Employee Communications Operations Manager for its Central region. Come grow with us - while working from home or hybrid! The Employee Communications Operations Manager drives impactful multi-channel campaigns (print, digital, and video) that seamlessly integrate with internal HR teams to engage employees. The primary focus of this role is to lead project management efforts across the Central region. Additionally, you’ll provide tactical support at the office level to ensure smooth execution and delivery. You’ll collaborate with project managers in other regions to align best practices and support optimization across the National Employee Communications Practice. With a comprehensive understanding of the full campaign lifecycle - including planning, design, production, launch, and reporting - you’ll help deliver exceptional results. As a visible leader within the Central region, you may be called upon to represent the National Employee Communications Practice in prospect and client meetings - bringing clarity, confidence and subject- matter expertise to external engagements. Your ability to present well and build trust contributes to client retention, practice growth and the broader reputation of NFP’s communications capabilities. With a growth mindset, you’ll continuously seek opportunities for learning and improvement while adapting to client needs across various market segments. You will report to the Senior Vice President of Employee Communications and collaborate with your teammates to ensure the success of the practice. You are accountable for these key areas: • Lead regional project management for the National Employee Communications Practice in the Central region, driving the successful execution of projects across multiple This includes prioritizing coordination, resource management, capacity planning and delivery - especially during Open Enrollment season (Q4) for the majority of NFP clients. • Collaborate with communications operations in other regions to ensure alignment and consistency across the National practice. • Develop and deliver multi-channel employee communications campaigns in partnership with the Accounts team and Employee Communications Practice teammates. • Leverage strategic collaboration and subject matter expertise to create impactful campaigns that enhance the employer’s brand and increase employee benefits literacy. • Represent the practice in external engagements by serving as a confident and professional voice for the National Employee Communications Practice in client and prospect meetings • Use presentation skills and subject matter expertise to build trust, reinforce NFP’s value and support business development and retention. • Report on the effectiveness of employee communications campaigns for clients and provide strategic recommendations for optimization and continued work. Responsibilities: • Lead regional project management for the National Employee Communications Practice in the Central region, driving the successful execution of projects across multiple offices. This includes prioritizing coordination, resource management, capacity planning and delivery - especially during Open Enrollment season (Q4) for the majority of NFP clients. Collaborate with communications operations in other regions to ensure alignment and consistency across the National practice. • All work completed is accomplished efficiently as you steward available resources and identify creative solutions to increase capacity. • Manage seasonal fluctuations and demands by optimizing resource allocation, streamlining systems, and identifying creative solutions to maintain capacity and efficiency during peak periods. • Build and maintain a comprehensive library of resources to support cross-functional teams, ensuring easy access and efficient utilization for internal teams and clients throughout the year. • Develop and deliver multi-channel employee communications campaigns in partnership with the Accounts team and National Employee Communications Practice teammates. Leverage strategic collaboration and subject matter expertise to create impactful campaigns that enhance the employer’s brand and increase employee benefits literacy. • Leverage NFP’s LASSO® model to develop measurable multi-channel employee communication campaigns, focusing on clear, accessible benefits information. • Act as a subject matter expert in employee communications, partnering closely with the Accounts team to provide tailored solutions for NFP clients. • Work cross-functionally with key stakeholders to design and implement highly effective employee communication campaigns that drive results. • Represent the practice in external engagements by serving as a confident and professional voice for the National Employee Communications Practice in client and prospect meetings. Use presentation skills and subject matter expertise to build trust, reinforce NFP’s value and support business development and retention. • Participate in client and prospect meetings as needed, presenting campaign strategies, deliverables and performance insights with clarity and professionalism. • Serve as a confident and credible voice for the Employee Communications Practice, helping to build trust and reinforce NFP’s value proposition. • Collaborate with Account teams to tailor messaging and presentation materials that resonate with diverse audiences across market segments. • Report on the effectiveness of employee communications campaigns for clients and provide strategic recommendations for optimization and continued work. • Report on key performance indicators as part of NFP LASSO® • Proactively offer strategic direction based on data interpretation and recommend next steps based on reporting Goals and Measures of Success: • Regional Project Management Excellence: Projects within the Central region are consistently delivered on time, within scope, and aligned with resource and capacity plans - especially during peak seasons like Open Enrollment (Q4). • Operational Efficiency: Processes and systems are optimized to reduce bottlenecks, improve team coordination and increase the volume of deliverables completed without compromising quality. • Executional Quality: Campaign materials and deliverables reflect a high standard of accuracy, clarity, and design. Once fully onboarded, revisions from internal teammates are minimal. • Stakeholder Confidence: Clients, Account teams, and Employee Communications Practice teammates consistently express confidence in your leadership, communication and subject- matter expertise. • Client Satisfaction: Campaign performance and collaboration receive favorable feedback in client surveys and follow-up conversations. • Practice Impact: Your contributions directly support the Employee Communications Practice in achieving its revenue and recurring revenue goals through timely project delivery and high client retention. Qualifications: • Bachelor’s degree in business administration, communications, human resources, journalism, marketing, g

Manage client relationships, negotiate terms with carriers, prepare marketing strategies for new business and renewals, and supervise account teams. | Requires 5+ years insurance industry experience, P&C Insurance License upon hire, strong negotiation and leadership skills, and preferably CIC, CPCU, or related designations. | Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary of Role: The Account Executive interacts with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. The Account Executive will prepare applications, specifications and marketing strategy for new business as well as the renewals of assigned clients with some degree of supervision and approval from their Supervisor. You will manage a book of business and take on the role of lead consultant and primary point of contact for your assigned clients. The Account Executive may have revenue goals and/or client retention targets. This is a full-time role with the flexibility of a hybrid schedule from our Bethesda, MD office or one of our VA or DC offices. We will consider a remote option for other highly qualified candidates, with experience in HNW market with established key carrier relationships. EST zone work schedule is required. Essential Duties and Responsibilities: • Negotiates terms, conditions, coverage limits and pricing with carriers and wholesalers. • Works with the Claims Department on relevant claims for assigned clients. • Responsible for accurate information such as updated exposures, driver information, reporting forms, signed endorsements and miscellaneous information to avoid any E&O claims. • Maintains a follow-up system to ensure policies, endorsements and other information is received to comply with requests • May supervise or direct the daily job activities of the Coordinators and Account Managers. • Build and maintain strong relationships with carriers, and clients through regular contact and client visits. Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues Knowledge, Skills, and/or Abilities: • Excellent written communication skills – writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively; able to read and interpret written information • Self-confident to make sound independent decisions • Ability to successfully interact with a variety of people/personalities • Strong leadership skills • Must be able to read, analyze and reconcile financial reports • Possess technical expertise plus good analytical and problem-solving skills • Ability to handle situations in a calm, courteous and professional manner • Strong attention to detail, decision-making skills and problem resolution Education and/or Experience: • BA/BS preferred. HS Diploma or GED required • Typically more than 5 years of industry and product line experience • Experience with CRMs; EPIC highly preferred Certificates, Licenses, Registration: • P&C Insurance License required upon hire • CIC, CPCU, CPRIA, CPRM or other P&C designation preferred What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $69,000 – $85,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer. #J-18808-Ljbffr Remote Skills: Analysis Skills, Communication Skills, Consulting, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Detail Oriented, Federal Laws and Regulations, Financial Analysis, Financial Reporting, Industry/Trade Analysis, Insurance, Leadership, Marketing Strategy, Negotiation Skills, Organizational Skills, Pricing, Problem Solving Skills, Risk, Sales Management, State Laws and Regulations, Wealth Management, Workforce Management, Writing Skills About the Company: NFP Corp