Nexus Technologies LLC

Provide Tier 1 technical support resolving hardware, software, and network issues. | 1-3 years service desk experience with knowledge of Windows, macOS, Microsoft 365, device management, Active Directory, and networking fundamentals. | Working hours Service Desk is a 24/7 team and schedules are based on this coverage.  Shift is 9:00 am to 6:00 pm MT (time may vary by an hour either way). During your training period, shift may be slightly different.   Location requirements 100% remote, USA – work from home Why this job is exciting The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards. You Know How To: * Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system. * Provide remote technical support to multiple client environments across Windows and macOS platforms. * Troubleshoot and resolve moderately complex hardware, software, and peripheral issues. * Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive. * Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis. * Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures. * Diagnose and resolve workstation performance issues, operating system errors, and application conflicts. * Support MFA configuration, conditional access troubleshooting, and secure account recovery processes. * Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools. * Assist with deployment of policies, software packages, and configuration changes across client environments. * Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting. * Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues. * Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues. * Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets. * Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow). * Perform thorough troubleshooting to identify and resolve issues before closure or reassignment. * Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams. * Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts. * Assist with endpoint security tools including antivirus, EDR, and email security platforms. * Support remediation efforts following documented security procedures. * Maintain adherence to client-specific compliance requirements and data protection standards. * Deliver professional, high-quality support while representing the MSP brand. * Communicate technical findings and solutions clearly to both technical and non-technical stakeholders. * Provide timely updates on open issues and manage client expectations effectively. * Build strong working relationships with client contacts through consistent and reliable service delivery.   Knowledge/Experience: * 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred. * Strong working knowledge of Windows and macOS operating systems. * Experience supporting Microsoft 365 environments including Exchange Online administration. * Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf). * Experience with Active Directory and Entra ID administration. * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN). * Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms. * Exposure to endpoint security tools and email security platforms. One or all of the following certifications is highly desirable: * CompTIA A+ and Network+ * Microsoft 365 Fundamentals (MS-900) * Modern Desktop Administrator Associate (MD-102) * Azure Fundamentals (AZ-900) * ITIL Foundation * Vendor certifications related to firewall, security, or RMM platforms (a plus)   Pay and Benefits    This is a full-time position located in the United States and performed remotely with no travel.    Estimated Starting Salary/Wage Range: $25.00 to $30.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role.  Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)       In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:   * Four weeks of annual accrued PTO    * Seven paid national holidays   * Medical, dental, vision options    * Company-paid life insurance, short and long-term disability    * Voluntary benefits such as critical illness and accident    * Voluntary Legal Shield and identity theft protection     * Discretionary annual 401k match plan   * Generous employee referral bonus plan   * Employee Assistance Program   * Access to over 90,000+ courses in ADP My Learning     * StandOut employee engagement tools   * Eligible to apply for a Pluralsight license   * Eligible to apply for NexusTek Technical Academy or Leadership Academy   * We’re happy to provide our full benefits guide at any point in the process!   We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.   Interview Process - Typical interview process for this role:       Application Stage - Thanks for showing interest! * Submit your application * Complete the Culture Index survey: https://go.cultureindex.com/p/5Bv279zCaLckhttps://go.cultureindex.com/p/zACpDINuzjBrFELEr0 [https://go.cultureindex.com/p/zACpDINuzjBrFELEr0] * NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.        Screening Stage - Let's get to know each other! * Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening  * 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you        Interview Stage - We’ll dive into your experience more in depth * One-hour technical interview with Hiring Manager (virtual) * Two-hour lab assessment taken from your home * 30 min follow-up Hiring Manager interview  * References – 3 professional references at least one direct supervisor  * You are welcome to request additional conversations with team members you didn’t get to meet during the process    NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws NexusTek participates in E-Verify for all US Employees Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team.    All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page:  https://www.nexustek.com/nexustek-careers/ [https://www.nexustek.com/nexustek-careers/] or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US] CMMC Approved: 2026.04.20

Manage and support hybrid cloud infrastructure including servers, networking, storage, patching, automation, and documentation for multiple clients. | Experience with server OS, networking, storage, scripting, cloud platforms, patching, and MSP environment support. | Shift Schedule: This is a 12-hour day shift (5:45 PM to 6:15 AM Mountain Time), operating on a 12/7 rotational schedule. The rotation is as follows: • Week 1: Work Sunday through Tuesday (3 consecutive days) • Week 2: Work Saturday through Tuesday (4 consecutive days) The schedule rotates on a bi-weekly basis. This rotation then repeats every two weeks, providing built-in extended breaks and predictability for work-life balance. Holiday: You will be required to work the holiday if a holiday lands during your shift. Holiday pay includes your hours worked, plus 8 hours of holiday at your regular hourly rate. Onboarding and Training Schedule: For the purposes of onboarding and training, the shift fir this position for the first 3 weeks will be Monday through Friday 9:00 AM to 5:00 PM Mountain. Location requirements Work from home in the United States Why this job is exciting This is a fast-paced, dynamic IT position. You will work hands-on with the latest technology in multiple client environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies. Who you are You are a motivated and customer-focused Level II system administrator who supports our clients Hybrid Cloud Infrastructure. You have hands-on expertise in server/OS, networking, and storage systems, and will play a critical role in supporting multiple client’s environments. You know how to: • Install, configure, and maintain servers, network devices, and storage systems following pre-defined process. • Monitor system performance and make recommendations for improvements. • Implement automation scripts to streamline routine tasks at the direction and support of our engineering department. • Support network infrastructure, including switches, routers, and firewalls. • Assist in implementing network improvements through the direction of the engineering department • Support storage solutions, ensuring data integrity and availability. • Support regular backups and disaster recovery testing at the direction of the engineering department and know process documentation. • Experience patching various devices with known process and tools during a patching cycle • Manage virtual machines, storage accounts, and networking within cloud environments such as AWS, Azure, or GCP. • Support robust IAM policy and security measures within the public cloud. • Build/Maintain detailed documentation of IT systems, configurations, and procedures. • Ensure compliance with organizational policies and industry standards. Technology proficiencies: • Proficient with server operating systems (e.g., Windows Server, Linux, VMware). • Strong networking knowledge (e.g., Firewalls, Switches and Routers). • Experience with storage technologies (e.g., NAS, SAN, backups solutions). • Working experience with Observability tools (e.g., Logic Monitor, RMM). • Familiarity with Scripting tools (e.g., PowerShell, Python). • Working knowledge of cloud platforms (e.g., AWS, Azure, GCP). • Experience with cloud platforms (e.g., AWS, Azure, GCP). • Familiarity with ITIL processes and ITSM tools. • Experience working in an MSP multi-tenant environment • Certifications such as Microsoft Certified: Azure Administrator, CCNA, or VMware VCP. Pay and Benefits: Estimated Starting Salary/Wage Range: $26.00–$28.00 per hour, based on experience and qualifications. This position is eligible for additional compensation beyond the base hourly rate, including applicable shift differentials for qualifying overnight and weekend hours, as well as overtime and holiday pay. Actual total earnings will vary based on hours worked, schedule, eligibility, and other applicable factors. In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following: • Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, vision options • Company-paid life insurance, short and long-term disability • Voluntary benefits such as critical illness and accident • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time. Interview Process - Typical interview process for this role: Application and Screening Stage - Thanks for showing interest! • Submit your application • Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek. Interview Stage - We’ll dive into your experience more in depth • One-hour technical interview with member of the team (virtual) • One-hour interview with the hiring manager (virtual) • References – 3 professional references at least one direct supervisor • You are welcome to request additional conversations with team members you didn’t get to meet during the process NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws NexusTek participates in E-Verify for all US Employees Please be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. All communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US CMMC Approved 2026.05.28