Nextiva

The CX Specialist will drive sales for strategic business within assigned segments and manage the entire selling process. They will work with partners to generate new business and ensure customer satisfaction throughout the implementation and support experience. | Candidates should have over 5 years of experience in selling complex opportunities and at least 3 years in Solutions Selling related to CCaaS, Telecom, or CRM. Strong relationship-building skills and hands-on experience with Salesforce are essential. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing How You’ll Change Our Customers’ Lives: At Nextiva, our Mid-Market Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UCaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results. The Day-to-Day: Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business Identify and properly qualify opportunities Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation Align resources to Partners on an as needed basis & join Partner events if necessary Demo specific elements of the Nextiva NextOS platform Deliver Amazing Service®, leveraging the value of our products and services Document activity and communicate information regarding prospects and opportunities via Salesforce.com Create and drive revenue within a specified region or list of named accounts Meet and exceed all quarterly and annual sales quotas Own the sales cycle from lead generation to closure Develop business plan and present the business plan during quarterly review sessions Maintain account and opportunity forecasting within our internal forecasting system (SFDC) Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience The General Qualifications for Admission: 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base 3+ years of Solutions Selling experience with CCaaS, Telecom, CRM or Ai required Ability to cultivate and build positive relationships Understanding and experience with selling to Executives in Fortune 1000+ type organizations Strong emphasis on collaboration and communication with Partners and internal team Hands-on Salesforce experience Demonstrated ability to consistently achieve and exceed quota Proven ability to manage leads, manage a pipeline, and forecast Proven track record of selling solutions to strategic customers You will Rock this Role if you have the following characteristics: Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers Innovator – you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $89,000-$125,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MP1 #LI-Remote

The Revenue Operations Data & Analytics Manager will define, build, and evolve a high-impact data analytics program to support the revenue organization. This role involves collaborating with cross-functional stakeholders to deliver actionable insights that drive strategic decisions. | Candidates should have 7+ years of experience in Revenue Operations or related analytics roles, with strong skills in data visualization tools and SQL. A solid understanding of revenue processes and the ability to translate business questions into data-driven solutions is essential. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is building a world-class Revenue Operations team to drive insights, clarity, and performance across our go-to-market engine. We are seeking a dynamic and results-driven Revenue Operations Data & Analytics Manager to join our fast-paced Revenue Operations team. In this pivotal role, you will be responsible for defining, building, and continually evolving a high-impact data analytics program that supports and empowers our revenue organization. You will work closely with cross-functional stakeholders and partner with our Corporate Business Intelligence (BI) team to deliver actionable insights that drive strategic decisions across the business. The ideal candidate is passionate about solving hard problems and thrives in high-velocity environments, combining speed and precision to transform complex data into clear, quality-driven analysis that informs and accelerates our growth strategies. We’re looking for someone who’s smart, driven, curious, and gritty — someone who can work through ambiguity, learn fast, and figure things out. You don’t need to know everything today, but you do need to want to learn and be willing to roll up your sleeves. Key Responsibilities Design and maintain intuitive dashboards and reports that support business stakeholders, ensuring the outputs are actionable, aligned with business objectives, and scalable as the organization grows Conceptualize and lead complex analysis projects to identify inefficiencies and/or performance issues in the pipeline process (lead to advocate) and recommend improvements to overcome the identified issues Collaborate with Finance and Revenue leaders to define KPI targets Collaborate with teams across the business to uphold strong data governance practices, focusing on the consistency, accuracy, and clarity of critical revenue data sets Partner closely with business intelligence to define the structure of data pipelines and streamline integration across source systems Work with finance, revenue, and accounting leaders to translate business questions into data-driven solutions, surfacing insights that directly support strategic planning and execution Respond to ad hoc data and reporting requests with precision and timeliness, supporting audits, leadership reporting, and other urgent analytics needs with clear, reliable outputs Ensure all analytics solutions are well-documented and rigorously tested, maintaining a high standard of data integrity and reducing the risk of reporting errors What You Bring 7+ years of experience in Revenue Operations, business analytics/intelligence, FP&A, or related analytics roles Strong understanding of operations, processes, data, and KPIs across the key Revenue Operations Stakeholders: Sales, Marketing, Account Management, Solutions Consulting, Customer Success, Finance Hands-on experience building both datasets and dashboards with Power BI (or a similar data visualization tools like Tableau, Looker, or Sigma) Intermediate to advanced proficiency in Excel Proficiency in SQL with demonstrated ability to write complex queries Experience working with and integrating data from SalesForce, and supporting systems like HubSpot, Outreach, etc. or similar vendors.(Marketo, Pardot, SalesLoft, Gong) Solid understanding of forecasting methodologies, data hygiene best practices, and sales/revenue metrics Strong ability to gather business requirements, translate them to technical requirements, and execute. Experience with Python and statistical modeling a plus Soft Skills That Will Make You Successful: Curious – You don’t wait for answers; you go find them Resilient – You’re energized by solving problems, not discouraged by them Driven – You take initiative, meet deadlines, and want to improve yourself and the business Collaborative – You know how to communicate clearly and respectfully, even when things are moving fast Critical thinker – You don’t just crunch numbers, you ask why Flexible & scrappy – You’re not afraid to try new things, and you know how to work with limited resources Organized – You stay on top of details, manage your time well, and keep data and resources clearly structured so others can easily find and use them Continuous Learner – You’re motivated to expand your technical and strategic skillsets Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $82,000-$127,970. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-XX #LI-Remote

Design, develop, and optimize AI agents and multimodal interaction systems integrating AI models into scalable customer experience platforms. | Bachelor's degree with 5+ years software development including 2+ years AI/ML experience, proficiency in Python and AI frameworks, cloud deployment, and containerization skills. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Key Responsibilities Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 5+ years of professional software development experience, including at least 2+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $94,000 - $150,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-RQ1 #LI-REMOTE