Nextiva

Lead the strategic vision, development, and go-to-market execution of Nextiva's AI Agent Platform, overseeing product lifecycle and cross-team collaboration. | Over 10 years of product management experience, with at least 4 in AI or communication SaaS products, deep understanding of agentic AI systems, and proven leadership in complex, global environments. | Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is at the forefront of redefining customer engagement with AI-powered communication solutions. We are looking for a Director of Product Management, AI Agents Platform to lead the strategic vision, development, and go-to-market execution of our next-generation agentic platform - enabling intelligent, multi-channel AI agents that deliver seamless communication experiences for businesses. This is a high-impact leadership role driving the evolution of Nextiva's AI capabilities. You will oversee the product lifecycle for the AI Agent Platform, bridging innovation from our engineering teams with market needs across sales, marketing, and customer success. Key Responsibilities: Strategic Leadership • Define and drive the product vision, strategy, and roadmap for Nextiva's AI Agent Platform, focusing on scalable, modular agentic solutions. • Lead and mentor a team of product managers across the AI product portfolio. • Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals. • Establish clear success metrics for adoption, engagement, and business impact of AI-driven products. Product Development & Market Expertise • Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures. • Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS). • Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents. • Stay at the forefront of AI innovation - understanding emerging technologies, tools, and frameworks in the agentic and LLM space. Cross-Functional Collaboration • Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization. • Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions. • Ensure internal teams are equipped to position, demo, and sell AI agent products effectively. • Drive collaboration on documentation, enablement, and customer education for AI product launches. Customer & Market Engagement • Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience. • Act as a customer-facing evangelist for Nextiva's AI capabilities - participating in client meetings, product demos, and industry events. • Build strategic relationships with external partners and platforms in the AI ecosystem. Qualifications • 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products. • Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment. • Proven success leading cross-functional teams and scaling products in complex, global environments. • Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives. • Background in UCaaS, CCaaS, or communication-centric software products strongly preferred. • Excellent communication and leadership skills with the ability to bridge technical and business domains. • Bachelor's degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred. What You'll Bring • A passion for AI-driven customer engagement and automation. • The ability to translate vision into strategy - and strategy into execution. • A growth mindset and a collaborative leadership style. • Comfort operating in a fast-paced, globally distributed organization. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. • Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $160,000-$255,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Insurance - Life, disability, and supplemental indemnity plans • Work-Life Balance - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Wellness - Employee Assistance Program and comprehensive wellness initiatives • Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Drive new business and revenue growth by managing the full sales cycle for UCaaS and CCaaS products, collaborating with partners, and ensuring customer satisfaction. | 5+ years selling complex solutions in telecom or related fields, 3+ years solutions selling experience with CCaaS, CRM or AI, strong relationship building, Salesforce proficiency, and proven quota achievement. | Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. How You’ll Change Our Customers’ Lives At Nextiva, our Mid-Market Customer Account Managers help our customers grow their businesses and simplify their lives by selling our products and solutions. Nextiva offers UCaaS and CCaaS services to support our customer’s voice, video, collaboration, SMS, email and surveys needs. Nextiva helps businesses of all sizes access the information they need at the right time to provide amazing customer experiences and drive business results. The Day-to-Day • Either be the Primary sales driver for strategic business within an assigned segment/territory and partner or work within a team to drive new business • Identify and properly qualify opportunities • Manage all steps of the selling process, including coordinating complex sales cycles through decision-making process and contract execution • Interact with partners and Regional/Inside Partner Managers (internal) to prospect and collaborate on strategic initiatives to drive incremental pipeline generation • Align resources to Partners on an as needed basis & join Partner events if necessary • Demo specific elements of the Nextiva NextOS platform • Deliver Amazing Service®, leveraging the value of our products and services • Document activity and communicate information regarding prospects and opportunities via Salesforce.com • Create and drive revenue within a specified region or list of named accounts • Meet and exceed all quarterly and annual sales quotas • Own the sales cycle from lead generation to closure • Develop business plan and present the business plan during quarterly review sessions • Maintain account and opportunity forecasting within our internal forecasting system (SFDC) • Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience The General Qualifications For Admission • 5+ years of experience selling large complex opportunities into the installed Channel or Direct customer base • 3+ years of Solutions Selling experience with CCaaS, Telecom, CRM or Ai required • Ability to cultivate and build positive relationships • Understanding and experience with selling to Executives in Fortune 1000+ type organizations • Strong emphasis on collaboration and communication with Partners and internal team • Hands-on Salesforce experience • Demonstrated ability to consistently achieve and exceed quota • Proven ability to manage leads, manage a pipeline, and forecast • Proven track record of selling solutions to strategic customers You will Rock this Role if you have the following characteristics: • Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible • Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership. You bring new ideas to the business for product innovation or processes • Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs • Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business • Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute • Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations. You use systems and tools to your advantage, helping you know more about your customers • Innovator – you have the drive to introduce new modes of communication and upsell customers into new technologies that will optimize the way they do business Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. • Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $89,000-$125,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Insurance 💼 - Life, disability, and supplemental indemnity plans • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

Lead and mentor a team of AI Software Engineers to develop intelligent AI agents. Oversee the design, development, and deployment of AI features that enhance customer experiences. | Candidates should have a Bachelor's degree in a related field and 8+ years of software development experience, including 3+ years in a leadership role. Strong expertise in AI/ML, particularly in natural language processing and deep learning, is essential. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking a hands on, experienced, and visionary Engineering Manager to lead our AI Agents team within the Data & Intelligence Platform group. You will be responsible for leading a team that develops intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Key Responsibilities Team Leadership & Development: Lead, mentor, and grow a team of AI Software Engineers. Foster a culture of innovation, collaboration, and continuous learning. Provide technical guidance and career development support. Technical Oversight: Oversee the design, development, and deployment of AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Ensure delivery of high-quality, scalable, and reliable features. Guide the integration of NLP, speech recognition, and large language models into production systems. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Cross-Functional Collaboration: Partner and collaborate across the product organization to define the roadmap for AI agent capabilities. Translate business goals into technical strategies and execution plans. Innovation & Thought Leadership: Stay current with advancements in AI, machine learning, and multimodal interaction systems. Drive innovation by evaluating and adopting emerging technologies. Qualifications Education & Experience: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. Proven track record in AI/ML product development. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Leadership Skills: Demonstrated ability to lead high-performing engineering teams. Strong project management, communication, and stakeholder engagement skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $115,000 - $179,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-JG1 #LI-REMOTE

Lead and mentor an AI software engineering team to develop and deploy AI-driven multimodal agents integrating NLP, speech recognition, and large language models for customer experience platforms. | Bachelor’s degree in computer science or related field, 8+ years software development including 3+ years technical leadership, strong AI/ML expertise, proficiency in Python and ML frameworks, experience with cloud deployment and multimodal interaction systems. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva is seeking a hands on, experienced, and visionary Engineering Manager to lead our AI Agents team within the Data & Intelligence Platform group. You will be responsible for leading a team that develops intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences.  Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision.  Key Responsibilities • Team Leadership & Development: Lead, mentor, and grow a team of AI Software Engineers. Foster a culture of innovation, collaboration, and continuous learning. Provide technical guidance and career development support. • Technical Oversight: Oversee the design, development, and deployment of AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Ensure delivery of high-quality, scalable, and reliable features. Guide the integration of NLP, speech recognition, and large language models into production systems. • AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale.  • Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems.   • Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times.   • Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations.   • Cross-Functional Collaboration: Partner and collaborate across the product organization to define the roadmap for AI agent capabilities. Translate business goals into technical strategies and execution plans. • Innovation & Thought Leadership: Stay current with advancements in AI, machine learning, and multimodal interaction systems. Drive innovation by evaluating and adopting emerging technologies. Qualifications • Education & Experience: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered.  • Experience: 8+ years of software development experience, including 3+ years in a technical leadership or management role. Proven track record in AI/ML product development. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment.  • AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems.  • Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected.  • Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces.   • Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services.   • Leadership Skills: Demonstrated ability to lead high-performing engineering teams. Strong project management, communication, and stakeholder engagement skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. • Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $115,000 - $179,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Insurance 💼 - Life, disability, and supplemental indemnity plans • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Wellness 🤸 - Employee Assistance Program and comprehensive wellness initiatives • Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

The Senior Technical Product Manager will own the product strategy, roadmap, and execution for key healthcare AI-driven workflows. This includes developing product ideas based on customer needs and ensuring successful execution and adoption of the product features. | Candidates should have 8+ years of experience in a Product Manager role, preferably in a technology company, with a deep understanding of customer needs and market offerings. Strong communication skills and the ability to manage multiple priorities are essential. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva’s platform powers voice, messaging, video, and other omni-channel engagement capabilities for care teams and patients, ensuring security, compliance, and seamless integration with Healthcare EHRs and CRM systems. We are looking for an experienced Sr. Product Manager with experience in the Healthcare industry. You will own the product strategy, roadmap, and execution for key healthcare AI driven workflows, helping hospitals and clinics leverage our platform while integrating tightly with EPIC for scheduling, patient communication, secure messaging, and care coordination. As a Product Manager, you will be responsible and accountable for: Developing and harvesting product ideas by processing customer and user needs Prioritizing the feature backlog by keeping in mind the bigger business objectives Successful execution, delivery, and adoption of the product(s) and features An ideal candidate Will act as the point person for the Business, Development Teams, and the UX Teams Actively gets involved with product planning, UX Research, and Design Is self-directed, not afraid to ask questions, a team player, and is motivated to continually work towards the best possible product solutions for Nextiva’s customers Attention to detail, coordination on multiple projects, the ability to adjust quickly to changing product priorities, as well as the ability to anticipate or research customer needs and account for those in the product are all important skills to be successful in this role. Key Responsibilities Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers. Deeply understand the needs of healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams. Work closely with EPIC APIs (e.g., App Orchard, FHIR, HL7, SMART on FHIR) to define integration patterns. Partner with Engineering to design, develop, and deploy scalable, secure integrations with EPIC and other EHR systems. Collaborate with sales, implementation, and customer success to drive adoption, collect feedback, and improve product-market fit. Define clear, actionable user stories, EPICs, and acceptance criteria with healthcare-specific use cases. Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design. Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation. Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members. The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction. Qualifications 8+ years experience in a Product Manager role at a technology company Bachelor's degree Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product Ability to effectively communicate and manage multiple competing priorities Training and presentation experience with stakeholders or coworkers Experience working closely with stakeholders to deliver high-profile product features Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks Strong interpersonal, collaboration, and organizational skills Leadership, ownership, conflict resolution, and accountability must be strengths Bonus Points For Scrum, Kanban, Agile certifications Experience with agile environments First-hand QA/QE experience and/or software engineering/software development experience Master’s Degree in any related field Full-stack platform and cloud experience that includes a broader scope in admin and provisioning Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $115,000 - $178,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-Remote

Design, develop, and optimize AI agents and multimodal interaction systems integrating AI models into scalable customer experience platforms. | Bachelor's degree with 5+ years software development including 2+ years AI/ML experience, proficiency in Python and AI frameworks, cloud deployment, and containerization skills. | Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform group. In this role, you will develop intelligent, multimodal AI agents (voice and chatbots) as part of Nextiva’s next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Key Responsibilities Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva’s products that understand and respond to customers in multiple formats (e.g., spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. AI Model Integration: Integrate large language models and other AI/ML components into the Agentic AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions, including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices, ensuring AI agent behavior is unbiased and compliant with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines for future reference. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that measurably improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor’s degree in computer science, Software Engineering, or a related field (required). A Master’s degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI/ML development will also be considered. Software Engineering Experience: 5+ years of professional software development experience, including at least 2+ years building AI or machine-learning powered applications. Proven experience developing production-grade software (e.g., backend services, APIs, data pipelines) in a collaborative team environment. AI/ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in natural language processing (NLP) and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and a history of applying AI models to solve real-world problems. Technical Skills: Proficiency in programming languages commonly used for AI development, such as Python (with ML libraries like TensorFlow or PyTorch) and/or a general-purpose language like Java or C# for scalable systems. Experience with machine learning frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, AWS/GCP/Azure AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies – for example, integrating speech-to-text (ASR) and text-to-speech (TTS) engines, or building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms and deploying AI/ML models at scale (AWS, Google Cloud, or Azure). Experience with microservices architecture and containerization (Docker, Kubernetes) for AI services. Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Nextiva’s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $94,000 - $150,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. Health 🍏 - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage Insurance 💼 - Life, disability, and supplemental indemnity plans Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays Financial Security 💰 - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives Growth 🌱 - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-RQ1 #LI-REMOTE