Newsela

Manage a large portfolio of customer accounts to drive retention, adoption, and expansion, utilizing data and proactive engagement. | 2+ years of experience managing high-volume accounts, success in renewals and growth, proficiency with customer success tools, and strong communication skills. | The Role As a Customer Success Manager at Newsela, you will own and grow a large portfolio of customers, driving measurable outcomes across retention, adoption, and expansion. You will operate like the CEO of your book of business - managing 150–300 accounts with urgency, focus, and accountability. This is a high-volume, outcomes-driven role that blends Customer Success with an account management mindset. Success is defined by impact: helping more teachers and students succeed while meaningfully growing the business. You will prioritize the highest-impact work, proactively engage customers through calls and meetings, and use data and systems to identify risks and opportunities early. You will proactively anticipate issues and take direct ownership to solve root causes, influence outcomes, and consistently raise the bar on results. This role requires strong judgment, autonomy, and execution discipline. You’ll be trusted to make decisions, adapt quickly, and drive measurable business results across your portfolio. What You’ll Do Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions Lead renewal strategy and execution, reducing risk and securing long-term partnerships Identify and drive expansion opportunities in partnership with Sales Run efficient, scalable motions (segmentation, automation, 1:many engagement) to maximize reach and impact Conduct discovery to understand goals, align on outcomes, and position Newsela as a strategic partner Solve root causes of customer challenges rather than addressing surface-level symptoms Maintain accurate forecasting, planning, and execution tracking in our systems Leverage core tools (ex. Salesforce, Gainsight, Gong, Salesloft) to manage your book of business with consistency, operational rigor, and clear process adherence Continuously seek feedback and improve your approach to raise the bar on performance and outcomes How You’ll Work (Our Norms in Action) At Newsela, Customer Success Managers create impact and execute like owners. In this role, you will: Drive Impact Focus on outcomes that matter most for customers and the business Measure success through adoption, retention, and growth - not activity alone Push yourself to continually improve results and expand your impact Build strong cross-functional relationships to unlock opportunities for more teachers and students Execute Like an Owner Act with direct ownership of your portfolio and results Communicate clearly, directly, and follow through on commitments Prioritize with urgency and adapt quickly as needs change Solve problems at the root cause Hold yourself accountable for outcomes and continuously raise the bar for yourself and others Why You’ll Love This Role You’ll have real ownership and autonomy - not just tasks, but outcomes. Your work will directly influence how educators and students experience Newsela while contributing meaningfully to company growth. This role offers the opportunity to: Run your own business within your book of accounts Develop strong commercial and operational skills Influence strategy and customer outcomes at scale See the tangible impact of your work on both learning and revenue If you thrive in fast paced environments, enjoy pairing strong customer relationships with a clear focus on retention and growth, and take pride in delivering measurable results, you’ll excel here Why You’re a Great Fit 2+ years of experience managing a large or high-volume portfolio of accounts Proven success owning renewals, retention, or expansion targets Comfortable making frequent proactive calls and running many customer conversations weekly Strong prioritization skills and ability to manage 150–300 accounts effectively Data-driven and outcomes-focused; you measure success and adjust quickly Experience with scalable or tech-touch customer motions Direct, clear communicator who builds trust quickly Naturally takes ownership and follows through on commitments Proactively seeks feedback and continuously improves Skilled at diagnosing root causes and solving problems independently Track record of meeting or exceeding goals/OKRs Experience with Gong, Salesloft, Salesforce, or similar tools is a plus Background in education is a plus but not required Compensation Base salary: $65,000 – $75,000 On-Target Commission (OTC): $12,500 On-Target Earnings (OTE): $77,500-$87,500 Total compensation also includes incentive stock options and benefits. Why you’ll love working at Newsela: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st). Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. #LI-Remote Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. Base Compensation Range $65,000—$75,000 USD

Support teacher adoption, engagement, and curriculum alignment to enhance instructional impact for K-12 education. | Experience in customer success, education, curriculum, or operations; strong data and CRM skills; background in K-12 education preferred. | The Role We are looking for a Customer Success Specialist to join our Customer Success organization and support customers across all segments: SMB, Mid-Market, and Enterprise. Reporting to the Manager of Customer Success, this role is designed to extend and amplify the impact of our Customer Success Managers (CSMs). As a Specialist, you will operate as a strategic partner to the CSM team—owning targeted bodies of work that drive teacher adoption, engagement, and instructional impact, while creating scale and efficiency across the CS organization. You will exercise strong judgment, work with a high degree of autonomy, and use data, curriculum knowledge, and customer context to influence outcomes that matter for customers and the business. This role is not focused on frontline onboarding or reactive issue resolution. Instead, it centers on proactive adoption support, curriculum alignment, coverage, and execution of high‑impact initiatives that help schools and districts realize value from Newsela. What You’ll Do Teacher Adoption & Engagement Drive teacher activation, adoption, and ongoing engagement with Newsela products through targeted plays and outreach Partner with CSMs to identify usage gaps and execute strategies that move teachers from rostered → active → engaged Support execution of adoption campaigns, events, and initiatives that increase meaningful product use Curriculum Alignments Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing Develop and deliver curriculum‑aligned resources, mappings, or guidance that help educators see immediate classroom relevance Partner with internal teams to scale curriculum alignment efforts across priority accounts Customer Coverage & Support Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers Support priority accounts with proactive engagement tied to adoption, usage, and instructional impact Data & Insights Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other internal tools Surface actionable insights for CSMs that inform outreach, prioritization, and customer conversations Track progress against adoption and engagement goals and recommend adjustments based on data Renewal & Expansion Support Support renewal motions through targeted adoption efforts that strengthen value realization Assist districts during decentralization efforts for renewals, ensuring a seamless process for both internal and external stakeholders Assist with preparation of complex renewal materials or quotes as needed, ensuring accuracy and alignment Operational Excellence & Scale Create efficiencies for the CSM team by owning repeatable processes, playbooks, and executional work Maintain clean, accurate data in Salesforce and Gainsight to support forecasting, reporting, and customer health Contribute to continuous improvement of CS workflows and specialist programs Why You’ll Love This Role You thrive in a role with high autonomy, where you can independently prioritize, problem‑solve, and drive results You enjoy working at the intersection of data, curriculum, and customer strategy You like building repeatable solutions that scale impact across many customers—not just one You’re energized by helping educators succeed and seeing tangible classroom impact from your work Why You’re a Great Fit 1+ years of professional experience in customer success, education, curriculum, operations, or a related role Strong communication and relationship-building skills, with the ability to partner effectively across teams Demonstrated ownership and solutions-oriented mindset: you take accountability for outcomes, not just tasks, and proactively identify paths forward Adaptive and flexible in a fast-changing environment, adjusting quickly as priorities evolve Comfortable managing multiple priorities with attention to detail and follow-through Experience working with data and CRM tools (e.g., Tableau, Salesforce, Gainsight) Background as a former educator or experience supporting K–12 customers strongly preferred Bachelor’s degree preferred Compensation: Base compensation: $68,000 - 70,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. Why you’ll love working at Newsela: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st). Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. #LI-Remote

Develop and extend backend services and APIs for content manipulation and delivery in a SaaS environment. | 5+ years of experience in backend development with Python and relational databases, experience with scalable REST APIs, and familiarity with developer tooling and unit testing. | Seeking to hire a Contractor based out of Argentina or Mexico for Senior Level Back End Engineering Services Scope of Services: As a Backend Software Engineer Contractor, you will help the team deliver high-quality solutions for Newsela’s Core curriculum product. You will be working in a fast-paced environment to manipulate different types of content and text data in a myriad of shapes and sizes, as well as work on the extension of a Python service to deliver this content for consumption by downstream systems and UIs. You will be a key contributor within a software development team, and will write quality code and automated tests, to assure the design and quality of your code. You will also own delivery of features, independently, and will provide thoughtful input that helps with scoping and design for your team. You will work with the lead engineer to break down bodies of work, groom tickets, and organize sprints to ensure work is delivered Reporting to an Engineering Manager, you will partner closely with Engineering and Product Management to refine ambiguous goals into clearly defined, iterative work items. Why you’re a great fit You have 5+ years of experience in a software development team working in data models, backend services and APIs in a SaaS environment. You have 5+ years of work experience in Python and relational databases like Postgres or MySQL. Experience with open source and AWS preferred but not required. A high understanding of developer tooling and unit test writing. Experience with developing scalable REST API’s. Experience working on a fullstack team preferred. On top of your technical skills, you are excited to work in a collaborative and inclusive environment that supports continued improvement through code reviews and feedback. You take pride in your ability to identify missing requirements early in the development cycle, create and maintain performant and scalable backend systems, write resilient and testable code, and deliver on sprint commitments. Please note that given the nature of the contract, this role will not be eligible to participate in company-sponsored benefits. #LI-Remote

Lead technical discovery and solution mapping for assessment products, deliver demos and proofs, translate district needs into implementation plans, and mentor peers on assessment strategy. | 5+ years K-12 education experience with expertise in assessment design or instructional coaching, familiarity with standards-based grading and curriculum alignment, and strong collaboration skills. | The role: As a Solutions Architect, Assessment & Analytics, you will be a key member of Newsela’s Customer Solutions team, dedicated exclusively to the Formative product within the Balanced Assessment Suite. You’ll serve as the lead strategist for aligning Formative to district assessment goals—spanning formative, common, and benchmark practices. Reporting to the Manager of Customer Solutions, you’ll partner with Account Executives and Product teams to deliver technical wins through assessment-aligned discovery, solution design, demo delivery, and proof validation. What you'll do: • You will lead technical discovery and solution mapping for strategic opportunities involving Formative by Newsela. • You'll architect and deliver tailored demonstrations and proofs that show how Formative solves for real-time feedback, instructional alignment, and assessment consistency. • You will translate complex district needs into practical implementation recommendations and proof plans. • You will surface field insights to the Product and Content teams to inform future roadmap development. • You'll develop and maintain reusable assets, including demo templates, solution briefs, and configuration best practices. • You will mentor peers across the Solution Architect team on assessment strategy and best practices for Formative positioning. • You'll support RFP strategy and technical documentation for Formative-related custom content or security needs. Why you'll love this role: • You will support how schools and districts integrate real-time assessment into their instructional cycles. • You will elevate Formative's position in the assessment landscape by connecting platform capabilities to daily instructional and leadership goals. • You will directly influence how districts close feedback loops and act on student learning data in real time. Why you're a great fit: • 5+ years of experience in K–12 education, with expertise in assessment design, instructional coaching, or curriculum and instruction. • Demonstrated experience designing, implementing, or supporting common or formative assessments at the school or district level. • Ability to craft clear, strategic narratives that link instructional goals to technical capabilities. • Familiarity with standards-based grading, curriculum alignment, data literacy, and differentiated instruction. • Strong collaboration and communication skills; experience working in cross-functional teams, including sales, product, and content. • Proficiency with digital assessment platforms. Preferred Qualifications: • Experience in a district assessment team, data and innovation role, or a curriculum and instruction leadership position. • Prior work in educational technology sales, customer success, or solutions consulting. • Comfort navigating assessment-related data and translating it for instructional decision-making. • Deep understanding of assessment equity, feedback practices, and universal design principles. Compensation: Base salary: $105,000 - $110,000 On-target commission (OTC): $20,000 On-target earnings (OTE): $125,000 - $130,000 Total compensation for this role also incentive stock options and benefits. About Newsela: One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela. Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

Manage multiple projects by defining scope, tracking milestones, assessing risks, and communicating status across teams to ensure timely delivery of business initiatives. | 5+ years project management experience, strong vendor management skills, excellent communication, organizational skills, and ability to work in fast-paced environments; Agile/Scrum and Jira experience preferred. | The role: • We are looking for a Project Manager to join our Business Operations team. • Reporting to the Manager of Business Operations, you will be responsible for driving structured project execution across teams by creating and maintaining key project documentation, including project charters, scope definitions, timelines, and resource plans. You will collaborate closely with business partners to define, document, and optimize business solutions. Your work will include developing process models and business requirements, ensuring clarity and alignment across stakeholders. • You will also proactively assess risks, track milestones, and establish contingency plans for high-risk deliverables. You will communicate priorities, risks, issues, and schedules to leadership while developing presentation materials to facilitate decision-making. Your ability to anticipate challenges, drive alignment, and adjust project timelines as needed will be critical to ensuring the successful and timely delivery of key initiatives. Why you’ll love this role: • You will have the opportunity to work across multiple functions within Newsela, managing high-impact projects that improve operations and enhance the solutions we provide to our customers. You will work closely with stakeholders from Sales, Customer Success, Product, and Engineering, helping to optimize the systems and processes that drive business efficiency. • Your contributions will play a key role in expanding and improving how Newsela’s products are adopted in K-12 classrooms nationwide. By implementing structured project management best practices, you’ll help ensure that engaging, culturally responsive learning content reaches more students and teachers. • Project Management • Responsibility: • Ensure timely delivery of project deliverables by managing dependencies, resolving escalations, and taking corrective actions as needed. • Define project scope, objectives, and deliverables in collaboration with stakeholders. • Set and track project milestones; proactively manage unforeseen delays, adjusting schedules and expectations as necessary. • Assess risks, manage issues, track key milestones, and create contingency plans for high-risk deliverables. • Provide clear, concise project status reports to relevant stakeholders. • Maintain project documentation in JIRA and Confluence, ensuring transparency and traceability. • Key Goals/KPI: • Develop and maintain project timelines for all assigned projects. • Deliver weekly project status reports to stakeholders. • Successfully manage multiple projects simultaneously, maintaining high execution quality. • Team Dynamics • Focus is on team collaboration - this isn’t a management role, but a leadership role. Working with and supporting the team to achieve project objectives, effectively communicate, and coordinate are primary goals. • This person will be working as part of the Business Operations team and closely with teams across the Organization (Sales, Customer Success, Product, and Engineering) and extensively with external vendors and contractors. Why you’re a great fit: • 5+ years of experience in project management, ideally within an Agile/Scrum environment. • Must have a strong background in Vendor Management with the ability to manage 15-20+ vendors at a time. • Highly organized, detail-oriented problem solver with a passion for improving processes through structured project management. • Proven track record of successfully leading cross-functional initiatives, collaborating across teams to drive impactful outcomes. • Strong verbal and written communication skills enable you to create clear requirements documentation, process flows, and project plans that drive alignment and execution. • Thrive in fast-paced, dynamic environments, demonstrating professionalism and adaptability when faced with ambiguity or high-profile challenges. • Ability to manage multiple priorities and projects simultaneously, while maintaining a keen focus on delivering value, will make you a critical asset to the team. • Strong planning, organization, and communication skills. • Ability to learn quickly and work in a fast-paced environment. • Experience in Education/EdTech preferred, but not required. • Experience with Jira is preferred, but not required. • Experience with Gsuite and Google Sheets is preferred, but not required. Base Compensation: $73,000 - $82,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. Why you’ll love working at Newsela: • Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul. • Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! • Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! • Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. • Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st), and Sabbatical Leave offered at tenure. • Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. #LI-Remote