Newsela

Lead strategy and execution for scaled customer success segments, focusing on adoption and retention, and manage frontline managers and digital engagement models. | 7+ years in Customer Success with 3+ years managing people leaders, preferably in EdTech or SaaS, with experience in scaled automated customer success models and data-driven leadership. | Why You'll Love This Role: We are looking for a Director, Scaled Customer Success to join our Customer Success team. Reporting to the VP, Customer Success, you will be responsible for defining and leading the strategy, execution, and performance of Newsela’s scaled customer segments, including SMB and Schools. You will lead frontline managers, design and optimize our scaled coverage model, and ensure our teams are delivering strong customer outcomes across adoption, retention, renewal readiness, and long-term account health. This role is focused on building a scalable, data-driven customer experience that combines digital engagement, targeted human touchpoints mixed with heavy automation, and strong cross-functional partnership. You will work closely with CS Operations, Customer Experience, Product, Marketing, Sales, and CS leadership to ensure our scaled customer base receives the right level of support at the right moments in the customer journey. What You'll Be Doing: Define and execute the long-term Scaled Customer Success strategy across Newsela’s SMB and Schools customer segments. This includes determining how we segment customers, where we leverage digital or tech-touch engagement, and where human intervention is most critical to driving adoption, retention, and customer value. Lead, coach, and develop frontline managers who are responsible for the day-to-day execution of scaled customer success motions. Ensure managers are equipped to lead their teams effectively, coach toward key business outcomes, and create a culture of accountability, clarity, and growth. Establish strong management rhythms, including regular 1:1s, performance conversations, career development, team health monitoring, and leadership coaching. Own the scaled coverage model and partner closely with CS Operations to ensure the model is supported by the right data, systems, workflows, reporting, and capacity planning. Be accountable for identifying what the business needs, defining the desired customer and team experience, and partnering cross-functionally to bring that experience to life. Maintain accountability for core business outcomes across the scaled customer segments, including NRR, GRR, product adoption, customer health, renewal readiness, and engagement. Use customer data, team insights, lifecycle trends, and business performance metrics to identify risks and opportunities, make strategic recommendations, and adjust the scaled CS strategy as needed. Build the team’s ability to identify and influence growth opportunities across the scaled customer base. This includes coaching managers and CSMs on how to recognize upsell signals, surface customer needs, partner effectively with Sales and SDR teams, and ensure growth opportunities are handled in a way that feels aligned to customer goals and the broader Newsela partnership. Design and improve the scaled customer journey, ensuring customers are advancing through the right lifecycle moments from onboarding through adoption, renewal, and expansion readiness. This includes partnering with Customer Experience on scaled onboarding, adoption campaigns, customer education, webinars, playbooks, and digital programs that drive meaningful customer outcomes at scale. Build strong cross-functional partnerships with Sales, CS Operations, Product, Marketing, Enablement, and Customer Experience. Advocate for the needs of scaled customers, synthesize feedback and trends from the field, and ensure the voice of the customer is represented in broader business decisions. Create clear feedback loops so that insights from SMB and Schools customers inform product, process, enablement, and go-to-market strategy. Serve as a senior leader within the Customer Success organization, helping shape how Newsela continues to evolve its customer coverage model. Identify gaps, propose solutions, influence change, and help managers and teams successfully adopt new processes, systems, and ways of working. Bring clarity to what the Scaled CS team owns and how the team operates. This includes defining roles and responsibilities, establishing success metrics, improving team operating rhythms, and ensuring that managers and CSMs understand how their work connects to broader customer and business outcomes. About You: 7+ years of experience in Customer Success, Account Management, or a similar customer-facing function. 3+ years of experience managing people leaders, with demonstrated success leading teams that drive and improve retention, adoption, customer health, and revenue outcomes. Experience in EdTech, K-12 education, SaaS, or institutional customer segments is strongly preferred. Experience building, leading, or optimizing scaled customer success models, including digital-touch, tech-touch, or hybrid coverage approaches, with a deep understanding of how to balance efficiency and customer experience, overseeing a large number of accounts, all while designing impactful customer journey. Hands-on experience designing and implementing automation models that support scaled Customer Success teams, alongside comfort partnering with CS Operations to build and optimize journeys, playbooks, health signals, lifecycle triggers, and automated engagement motions in tools like Gainsight, Planhat, or similar CS platforms. A strategic, data-driven leadership style that relies on customer insights, business metrics, health data, capacity models, and team feedback to analyze trends, identify root causes, and translate data into clear recommendations for senior leadership. A passion for leading leaders, with the proven ability to coach managers, set clear expectations, hold teams accountable, navigate ambiguity, and create an environment where people can grow, perform, and prioritize through complexity. Strong cross-functional influence and skills in partnering with Operations, Product, Marketing, Sales, Enablement, and Customer Engagement teams to align stakeholders around shared goals, advocate for customer and team needs, and drive progress through collaboration. A highly organized and systems-minded approach that stays focused on strategy, outcomes, and leadership, with the ability to identify necessary processes, tools, reporting, or workflows without needing to personally own the backend administration or technical build. Energy for serving a large and diverse customer base at scale, combined with a deep care for the customer experience and the ability to design programs that help customers realize value when traditional high-touch coverage is not possible. Experiencing using AI tools to drive greater efficiency and productivity. Open to travel as needed. Travel is estimated to be approximately 10-15%, depending on business and customer needs. Legally authorized to work in the US. This role is classified as an exempt salaried and is not eligible for overtime. All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process. Why you’ll love working at Newsela: Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st). Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner. #LI-Remote Compensation Breakdown: Base salary: $120,000 - $144,000, depending on experience On-target commission (OTC): $40,000, depending on experience On-target earnings (OTE): $160,000 - $184,000 Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also will also be eligible for variable compensation. On-Target Earnings (OTE) Range $160,000—$184,000 USD

Design and maintain custom data dashboards and manage data integrations while collaborating with stakeholders. | Requires 4+ years as a data analyst with advanced SQL skills, experience in data visualization, and preferably Python and K12 SIS experience. | We are seeking a skilled Educational Data Analyst to join our dynamic team. This role involves direct interaction with school district administrators to understand their data analysis needs and challenges. The ideal candidate will be responsible for designing, implementing, and maintaining custom data dashboards while managing and updating data integrations. This role will report to the Head of Data Science. Why you'll love this role: • Engage with school district leaders and educators to understand their data analytics needs and to educate diverse stakeholders on how to effectively use the dashboards to interpret data. • Design and develop customized metrics and dashboards. • Utilize SQL for database management and queries, ensuring accurate and accessible data solutions. • Provide ongoing support and maintenance for the data dashboards by troubleshooting, diagnosing, and resolving platform and data quality issues to ensure reliable reporting and effective data modeling. • Collaborate with data scientists, engineers, and Product to enhance the data platform. Why you're a great fit: • Experience in working with educational data and familiarity with K-12 schools. • Experience working with data visualization tools and dashboard design. • Ability to translate complex data into digestible and actionable information. • Advanced SQL skills. • Experience working independently on projects. • Excellent communication and interpersonal skills. • Passion for education and improving educational outcomes. • +4 years of experience as a data analyst, data engineer, or similar role. • Nice to Have: Experience with Python for data cleaning, analysis, and automation. • Nice to Have: Experience working with a K12 Student Information System such as Infinite Campus, PowerSchool, Skyward, or Aeries. Why you'll love working at Newsela: • Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. • Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! • Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! • Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. • Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st). • Professional Development:Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. #LI-Remote Final compensation will be determined based on the candidate's individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. Base Compensation Range $110,000-$120,000 USD

Design, build, and maintain scalable backend systems and AWS infrastructure to support education technology products. | 5+ years backend software engineering experience, AWS infrastructure proficiency, strong communication, and collaborative skills. | Why You'll Love This Role: As a Sr. Software Engineer you will be part of the EveryDay Labs team within Newsela. Your work will have a direct and meaningful impact on student outcomes helping school districts reduce absenteeism and increase learning time for students who need it most. You’ll have the opportunity to work on both complex, existing systems and build new products from the ground up, giving you meaningful ownership and visibility into how your work drives impact. In this role, you’ll be part of a collaborative and mission-driven team where clean code, thoughtful design, and continuous improvement are core to how we work. You’ll engage in an environment that values constructive feedback, strong engineering practices, and shared problem solving, while also having the space to take initiative and make a tangible difference across our product, team, and the communities we serve. What You'll Be Doing: • Design, build, and maintain components of our software platform that support attendance analytics, process management, and family communication tools • Maintain and improve our student and attendance data systems, ensuring they remain performant and scalable as they grow to support tens of millions of records • Develop new features that enhance product capabilities and drive meaningful outcomes for schools and students • Automate operational and monitoring processes to support system reliability and scalability • Optimize and enhance our AWS infrastructure to improve performance, efficiency, and system resilience • Contribute to technical discussions and help shape practical, scalable solutions, balancing speed, quality, and long-term maintainability • Partner with cross-functional teams to translate product needs into technical solutions and deliver high-quality outcomes About You: • 5+ years of experience in software engineering, with a strong foundation in building scalable backend systems • Advanced proficiency in our core stack (or similar technologies), including: • Experience working with AWS infrastructure, including tools such as Terraform, ECS, RDS/Aurora, SES, and messaging systems like SQS/SNS • Proven ability to manage multiple projects and priorities, maintaining strong attention to detail and delivering high-quality work on time • Strong communication skills, with the ability to clearly articulate technical concepts, trade-offs, and decisions to a range of stakeholders • Comfortable working in ambiguous and evolving environments, with a proactive and solutions-oriented mindset • Experience collaborating across teams to drive alignment, communicate progress, and deliver against shared goals • Experience operating in environments with broad scope and ambiguity, with the ability to work across multiple areas of the stack. • Experience with education or education technology a plus All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process. Why you’ll love working at Newsela: • Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul. • Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! • Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! • Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. • Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st). • Professional Development:Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner. #LI-Remote Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. Base Compensation Range $130,000—$157,500 USD

Lead technical discovery and solution mapping for assessment products, deliver demos and proofs, translate district needs into implementation plans, and mentor peers on assessment strategy. | 5+ years K-12 education experience with expertise in assessment design or instructional coaching, familiarity with standards-based grading and curriculum alignment, and strong collaboration skills. | The role: As a Solutions Architect, Assessment & Analytics, you will be a key member of Newsela’s Customer Solutions team, dedicated exclusively to the Formative product within the Balanced Assessment Suite. You’ll serve as the lead strategist for aligning Formative to district assessment goals—spanning formative, common, and benchmark practices. Reporting to the Manager of Customer Solutions, you’ll partner with Account Executives and Product teams to deliver technical wins through assessment-aligned discovery, solution design, demo delivery, and proof validation. What you'll do: • You will lead technical discovery and solution mapping for strategic opportunities involving Formative by Newsela. • You'll architect and deliver tailored demonstrations and proofs that show how Formative solves for real-time feedback, instructional alignment, and assessment consistency. • You will translate complex district needs into practical implementation recommendations and proof plans. • You will surface field insights to the Product and Content teams to inform future roadmap development. • You'll develop and maintain reusable assets, including demo templates, solution briefs, and configuration best practices. • You will mentor peers across the Solution Architect team on assessment strategy and best practices for Formative positioning. • You'll support RFP strategy and technical documentation for Formative-related custom content or security needs. Why you'll love this role: • You will support how schools and districts integrate real-time assessment into their instructional cycles. • You will elevate Formative's position in the assessment landscape by connecting platform capabilities to daily instructional and leadership goals. • You will directly influence how districts close feedback loops and act on student learning data in real time. Why you're a great fit: • 5+ years of experience in K–12 education, with expertise in assessment design, instructional coaching, or curriculum and instruction. • Demonstrated experience designing, implementing, or supporting common or formative assessments at the school or district level. • Ability to craft clear, strategic narratives that link instructional goals to technical capabilities. • Familiarity with standards-based grading, curriculum alignment, data literacy, and differentiated instruction. • Strong collaboration and communication skills; experience working in cross-functional teams, including sales, product, and content. • Proficiency with digital assessment platforms. Preferred Qualifications: • Experience in a district assessment team, data and innovation role, or a curriculum and instruction leadership position. • Prior work in educational technology sales, customer success, or solutions consulting. • Comfort navigating assessment-related data and translating it for instructional decision-making. • Deep understanding of assessment equity, feedback practices, and universal design principles. Compensation: Base salary: $105,000 - $110,000 On-target commission (OTC): $20,000 On-target earnings (OTE): $125,000 - $130,000 Total compensation for this role also incentive stock options and benefits. About Newsela: One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela. Disclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to jobs@newsela.com if you have concerns about the legitimacy of an email sent by or on behalf of Newsela’s talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

Manage multiple projects by defining scope, tracking milestones, assessing risks, and communicating status across teams to ensure timely delivery of business initiatives. | 5+ years project management experience, strong vendor management skills, excellent communication, organizational skills, and ability to work in fast-paced environments; Agile/Scrum and Jira experience preferred. | The role: • We are looking for a Project Manager to join our Business Operations team. • Reporting to the Manager of Business Operations, you will be responsible for driving structured project execution across teams by creating and maintaining key project documentation, including project charters, scope definitions, timelines, and resource plans. You will collaborate closely with business partners to define, document, and optimize business solutions. Your work will include developing process models and business requirements, ensuring clarity and alignment across stakeholders. • You will also proactively assess risks, track milestones, and establish contingency plans for high-risk deliverables. You will communicate priorities, risks, issues, and schedules to leadership while developing presentation materials to facilitate decision-making. Your ability to anticipate challenges, drive alignment, and adjust project timelines as needed will be critical to ensuring the successful and timely delivery of key initiatives. Why you’ll love this role: • You will have the opportunity to work across multiple functions within Newsela, managing high-impact projects that improve operations and enhance the solutions we provide to our customers. You will work closely with stakeholders from Sales, Customer Success, Product, and Engineering, helping to optimize the systems and processes that drive business efficiency. • Your contributions will play a key role in expanding and improving how Newsela’s products are adopted in K-12 classrooms nationwide. By implementing structured project management best practices, you’ll help ensure that engaging, culturally responsive learning content reaches more students and teachers. • Project Management • Responsibility: • Ensure timely delivery of project deliverables by managing dependencies, resolving escalations, and taking corrective actions as needed. • Define project scope, objectives, and deliverables in collaboration with stakeholders. • Set and track project milestones; proactively manage unforeseen delays, adjusting schedules and expectations as necessary. • Assess risks, manage issues, track key milestones, and create contingency plans for high-risk deliverables. • Provide clear, concise project status reports to relevant stakeholders. • Maintain project documentation in JIRA and Confluence, ensuring transparency and traceability. • Key Goals/KPI: • Develop and maintain project timelines for all assigned projects. • Deliver weekly project status reports to stakeholders. • Successfully manage multiple projects simultaneously, maintaining high execution quality. • Team Dynamics • Focus is on team collaboration - this isn’t a management role, but a leadership role. Working with and supporting the team to achieve project objectives, effectively communicate, and coordinate are primary goals. • This person will be working as part of the Business Operations team and closely with teams across the Organization (Sales, Customer Success, Product, and Engineering) and extensively with external vendors and contractors. Why you’re a great fit: • 5+ years of experience in project management, ideally within an Agile/Scrum environment. • Must have a strong background in Vendor Management with the ability to manage 15-20+ vendors at a time. • Highly organized, detail-oriented problem solver with a passion for improving processes through structured project management. • Proven track record of successfully leading cross-functional initiatives, collaborating across teams to drive impactful outcomes. • Strong verbal and written communication skills enable you to create clear requirements documentation, process flows, and project plans that drive alignment and execution. • Thrive in fast-paced, dynamic environments, demonstrating professionalism and adaptability when faced with ambiguity or high-profile challenges. • Ability to manage multiple priorities and projects simultaneously, while maintaining a keen focus on delivering value, will make you a critical asset to the team. • Strong planning, organization, and communication skills. • Ability to learn quickly and work in a fast-paced environment. • Experience in Education/EdTech preferred, but not required. • Experience with Jira is preferred, but not required. • Experience with Gsuite and Google Sheets is preferred, but not required. Base Compensation: $73,000 - $82,000. Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. Why you’ll love working at Newsela: • Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul. • Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! • Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! • Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. • Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st), and Sabbatical Leave offered at tenure. • Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. #LI-Remote