Newrez LLC

Support sales operations, ensure compliance, and assist in process improvements within the mortgage sales support division. | Minimum 5 years in mortgage sales, processing, or underwriting, with NMLS license, and proficiency in Microsoft Office. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Sr Sales Support Specialist provides support to the DTC Call Center staff and senior management through a variety of day-to-day activities. The Sr Sales Support Specialist will provide guidance and support to sales with processing applications in compliance with Policies and Procedures and general workflow issues. Track inquiries to assist and analyze the identification of training gaps. This position also has responsibility to assist sales in process perform reviews for adherence with the Telephone Consumer Protection Act (TCPA) policies. Primary Function Field inquiries from Sales related to failures identified by Mavent. Manage, Support and guide sales with any Mavent issues to ensure applications are disclosed/re disclosed in timely fashion. Assist sales team members with submissions to Underwriting. Assist Sales Support, Business Operations and Compliance in identifying Policy and Procedure gaps. Support Sales Management in new hire development opportunities and training. Represent Sales on special projects. Conduct testing of new systems and processes. Provide support to the DTC Sales Call Center through project focused responsibilities and other related duties as assigned by supervisor. Responsible for end-to-end assessments that identify operational and regulatory risks in addition to operational process gaps. Responsible for end-to-end workflow creation, preparation, and upkeep for all processes within Direct-to-Consumer Sales Support Division. Assists in developing and maintaining Process, Policy and Procedures related to Sales Support functions. Provides support for division-wide programs and special projects through research, idea generation, presentation development and execution. Assists with training and development of Sales Support Team. Education and Experience Requirements NMLS license required High School Diploma or equivalent work experience Minimum 5 years previous work experience in Mortgage industry sales, processing, or underwriting Basic computer and Microsoft Office skills. Knowledge, Skill, and Ability Requirements Ability to work independently with minimal supervision. Ability to multi-task and adapt quickly to change. Excellent oral, written, listening, and organizational skills Detail-oriented with efficient focus on work activities. Strong sense of responsibility for completing work quickly and accurately Ability to handle faster-than-average pace of activities Careful decision-making skill with ability to avoid mistakes Must work well in a team environment and as an individual contributor. Must demonstrate careful decision-making skills. Energetic and inquisitive, quick learner takes initiative. Ability to communicate effectively, both written and verbal. Fluent in Microsoft Office – Excel, Word & PowerPoint. Ability to influence others and work effectively in a cross-functional matrix environment. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Manage client portfolios, oversee operational processes, and ensure profitability and compliance. | Bachelor's degree in business or related field, 6+ years in mortgage servicing or client-facing financial roles, strong communication and organizational skills. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Sr Portfolio Manager is responsible for client relationship management. This includes servicing oversite, strategy implementation, facilitation of transactions, and overall profitability for the organization. The individual will leverage excellent communication skills, creative talents, project management, and analytical skills. Principal Duties Serve as the key, empowered single point of contact for a dedicated group of 3rd party mortgage clients. Take responsibility for the creation, design, and implementation of value-add business strategies and client campaigns that affect current operating practices and company policy. Be accountable for key operational risk-management metrics including investigating and coordinating the resolution of any operational issues that are discovered. Manage the delegated authority request process for a dedicated group of clients to ensure requests are sent to and received from clients in a timely manner. Take responsibility for the oversight and tracking of incoming transfers and where applicable completing all required GSE forms and submissions. Be accountable for oversight and management of repurchases, including partnering with prior seller/servicers. Performs a monthly oversight and reconciliation of GSE invoice management including root cause analysis and resolution for servicing errors. Demonstrate Root Cause Analytical skills in error resolution and procedural improvements. Manage Individual Client P&Ls Negotiate Fee schedules and associated contractual requirements. Assist the Portfolio Management Team with assimilating new third-party clients. Partner with Legal in reviewing and providing comments on new Servicing Agreements for operational risks and concerns. Improve operational efficiency by reviewing content from Servicing Agreements and implementing the information in a format that can be tabled and queried for ease of use. Be accountable for key portfolio processes using judgment and discretion to investigate and resolve any key issues that may arise. Be able to clearly articulate and present ideas and findings to a varied audience including the production staff and senior management. Performs related duties as assigned by supervisor. Organize and lead onsite visits. Education and Experience Requirements Bachelor’s Degree in a business discipline. 6+ years equivalent work experience in Mortgage Servicing, preferably in a client-facing function. Knowledge, Skill, and Ability Requirements Strong knowledge of GSE guidelines and regulations is a plus. Basic accounting knowledge is a plus. Strong business communication skills with an ability to work well in a collaborative environment. Strong attention to detail coupled with organizational and project management skills. Strong skills in Excel (graphs, pivot tables, formulas). Fast learner - able to assimilate new ideas and thrive in a fast-paced environment. Prior experience with SQL is a plus. Prior work experience performing business, data, and/or statistical analysis is a plus. Experience with PowerPoint and Visio is a plus. Natural entrepreneurial interest is a plus. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

The role involves mapping, validating, and activating loan transfer data, ensuring compliance with SLAs, and collaborating with various teams to improve processes. | Requires 2-4 years of experience in data analysis or related fields, knowledge of SQL, and experience with data validation and process improvement. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function Contribute to the Mapping, Validation and Activations team in Loan Transfers. Ensure all loan transfer data mapping is completed according to existing processes and procedures. Maintain all SLAs within the transfer timeline while aiming for zero defects within the transfer. Act as the accountable party for all assigned data mapping from start to finish. Data Mapping is responsible for all data that is loaded into Servicing Director for transfers assigned to the analyst. Responsible for loan data, payment histories, and comments being added to all incoming loans. Work with the Supervisor to create, document and enforce department policies, procedures, and SLA’s. Principal Duties Utilize Servicing Director Import Tool (SDI) to seamlessly map all data from prior servicers to SMS systems. Perform data analysis by SQL scripts to ensure a smooth transition of data from external sources to internal systems. Conduct data validation reviews by collaborating with business units who are the owners of the data. Activate loans per the schedule set by the Deal Managers to ensure legal and contractual compliance. Maintain stated performance level for all assigned transfer mapping and validation. Key contact for the Servicing Director Import Tool (SDI). Follow established processes within the group to ensure maximum efficiency of the process and other company resources. Maintain and update exceptions in SDI from SCSM tickets submitted to improve quality downstream. Develop update exceptions in SDI regarding transfer errors and work with the Portfolio Management and Deal Management groups to improve processes and eliminate upstream transfer errors. Contribute to the creation, manage, and deliver reporting to senior management of the timeliness and accuracy of the group. Assign SCSM tickets to Deal Managers and individual business units for data sign-off for all preliminary data mapping within stated SLA. Run automated review checks for all transfers at prelim and final for all assigned transfers. Responsible for each assigned transfer meeting the established mapping SLAs. Balance all transfers from loan set-up prior to activation using the designed process and form. Other tasks or responsibilities as assigned by management. Performs additional projects and duties as assigned by supervisor. Education and Experience Requirements College or university degree in the field of Business, Data Analysis, computer science, process improvement, project management, etc. 2-4 years’ experience in the field. Knowledge, Skill, and Ability Requirements Typical work schedule is Monday – Friday, 8:00 – 5:00 with some minor flexibility. Certain after hours/weekend work may be necessary for projects or high business volume situations. After hours/ weekend email monitoring to ensure internal, client and homeowner satisfaction with transfers. Up to 10% travel to other company locations for projects, training, etc. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Manage end-to-end regulatory exam processes, coordinate with management and regulators, and prepare documentation. | High school diploma, 5+ years in compliance or mortgage servicing, strong organizational and communication skills, on-site presence required. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function This position plays a critical role in the success of Newrez by managing the end-to-end process associated with examinations. The Exam Coordinator III facilitates the exam management process, which includes interaction with all levels of management and departments across the organization as well as regulators. Principal Duties List of required duties below. Distinguish on-site duties with a *. Responsible for the project management functions related to managing all regulatory and third-party client exams. Primary focus is high-profile exams such as Freddie, Fannie, Ginnie Mae, FHA, VA, etc. Must also be able to facilitate State/Client/Joint Venture exams. Prepare exam decks per examiners’ agenda requirements. Delegate tasks to other team members as applicable to meet deadlines. Provide assistance with new hire training of dept. functions. Primary contact with regulatory agencies and clients for all external exams. Including timely follow-ups on examiners’ requests. Work directly with all levels of management throughout the organization to gather evidence related to exam requests. Coordinate onsite and remote examiner requests for information. Responsible for escalating any regulator concerns, emerging themes, or issues and driving action. Partner with Training for exam preparation business units for interacting with regulators. Perform root cause analysis on exam findings and work with appropriate business units on corrective action plans. Assist in the drafting of audit finding responses to regulators as required. Schedule/Facilitate meetings with regulators via Teams, Skype, Outlook, and onsite schedules. Provide assistance with regulatory reporting, including MBFRF, MCRs and other required reporting to state regulatory agencies. Provide assistance with weekly updates to compliance for deck presentations. Exam status reporting to management for dept. Maintain current daily exam status logs. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. 5+ years of experience, or combination of Compliance, Mortgage Servicing, Default Servicing, Debt Collections. IT Audit experience preferred. Experience in developing and delivering presentations to senior management. Experience in process definition and control definitions based on industry best practices. Knowledge, Skill, and Ability Requirements Ability to multi-task as well as quickly adapt to changing work assignments. Knowledge of credit reporting and FCRA is a plus. Math and analytical skills needed. Ability to develop new, and maintain existing, business relationships in a complex cross-organizational and cross-functional matrix environment with both internal and external stakeholders) Working knowledge of risk management. Familiarity with Mortgage Servicing systems is preferred. Excellent work ethic and deadline driven. Follow up skills and a strong sense of accountability. Must possess a short learning curve related to assimilation of new skills and tasks. Superior organizational skills needed. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Collaborate with various departments to ensure quality and compliance of mortgage-related letters, manage testing and remediation processes, and oversee quality assurance activities. | High school diploma or equivalent, 2-4 years of quality control experience, knowledge of Microsoft Office, strong communication and organizational skills. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Quality Assurance Coordinator will direct the evolution, testing, and continuous refinement of the Newrez/Shellpoint letter library. This individual will form partnerships with internal stakeholders to review and ensure the precision, clarity, and brevity of the letter content. The role involves proactive testing to identify potential issues with letter content and criteria, collaborating with various departments within the organization. The ideal candidate will employ their creativity, communication, analytical, and project management skills to nurture an atmosphere of achievement and excellence. Direct Reports: ☐ Yes ☒ No If yes, list what positions report into the role. N/A Principal Duties: List of required duties below. Distinguish on-site duties with a *. Collaborate with IT, business unit leaders, and external vendors to ensure a high level of quality of business-critical statement and letter products, aligning with compliance, legal, regulatory, client, and strategic needs. Regularly perform focused quality assurance reviews of business letters. Consult with or provide expert advice to management of various lines of business when creating new letters, notices, and statements. This mainly applies to providing guidance on letter trigger and exclusionary criteria, which would determine when important business letters are sent. Collaborate with Compliance, Legal, Bankruptcy, and other departments to create and review statements, letters, and notices for quality and compliance in accordance with applicable federal, state, and local law, any applicable regulatory body, investor guidelines, company policy, and borrower experience standards. Collaborate with print vendors to ensure letters are programmed timely and accurately, establish test plans, conduct proper testing and release to production. In some cases, the Quality Assurance Coordinator has authorization to deviate from some of the established procedures (e.g., bypassing certain steps of the letter production process may be required in order to meet a regulatory deadline and ensure that notices are sent timely.) Manage letter change documentation, ensuring all necessary approvals and process steps are documented by responsible parties. Manage offshore team's performance related to quality review and test tasks. Respond to remediation requests and oversee its resolution. Respond to remediation plans initiated by internal quality control teams as well as third parties such as investors and regulatory bodies. Responsible for the investigation and the resolution of letter related issues. Address internal and external quality assurance and audit inquiries. Partner with Print Production management, Compliance, Legal, and other relevant departments to determine root causes, propose solutions, and develop remediation activities for identified issues. Create QC and UAT test scenarios, perform tests, record results. Engage with all enterprise groups to identify root causes for issues, provide suggested solutions, and drive those solutions to completion. Champion quality-oriented strategies, creating, designing, and implementing quality related policies. Effectively communicate and present ideas and findings to a diverse audience, including operations staff, senior management, and third-party clients. Oversee special projects related to quality assurance, audit, QA/QC, and remediation. Oversee the periodic letter recertification process. The successful candidate will bring a commitment to maintaining the highest quality standards in all our communications while fostering a culture of excellence and continuous improvement. Represent the department in company and third-party meetings with the ability to present to senior leadership. Represent the company in handling letter related complaints, presenting departmental changes to other lines of business, representing the department, and providing process overview to third parties, responding to other related issues and inquiries. Facilitate special training when necessary. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily. Education and Experience Required education and experience. High school diploma or equivalent, required. Bachelor's Degree, preferred. 2-4 years quality control experience required. 3+ years mortgage experience, preferred. Prior experience managing employees in an analytics-based environment or project management is a plus. Knowledge, Skills, and Abilities Required knowledge, skills, and ability. Ability to write and format professional business letters Project management skills Excellent written communication skills (grammar, spelling, and punctuation) Knowledge of SharePoint Advanced knowledge of Microsoft Excel and Word Ability to effectively and professionally communicate with frontline associates, management, executives, clients, and investors Impeccable organizational skills and attention to detail Strong research ability, understanding complex, multi-level, multi-source information Self-motivated, self-starter with the ability to work independently with little to no supervision Excellent follow-up skills, and the ability to meet strict deadlines while maintaining highest quality performance Ability to work outside of normal business hours. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Managing daily cash operations, training staff, and inventory control. | High school diploma with leadership experience in retail, no specific finance or reporting skills required. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Team Lead Investor Reporting is responsible for overseeing the daily and monthly activities for the Fannie Mae, Freddie Mac, Ginnie Mae, or Private Investor portfolios, including reporting, remittances, and reconciliation resolution. The Team Lead Investor Reporting is responsible for the setup, reporting, and remitting on new investors and reviewing existing files to ensure quality of externally sent files. Additionally, the individual will work directly with the investor reporting analysts to train the staff to understand the processes they are completing as well as any changes to existing processes. Candidates must have strong communication skills and the ability to research and complete timely resolution to exceptions, including collaboration with internal business partners. Principal Duties Confirm monthly reports are produced and delivered in an accurate and timely manner including but not limited to loan level invoice and remit files while meeting the contractual SLA for each investor with a high rate of accuracy. Resolve any coding issues with reports by working with management to make the necessary changes and update policies and procedures. Work with the staff to resolve any external issues and correct or update any data or formatting issues in the monthly reporting to ensure client satisfaction. Confirm reports, and wire requests are being sent timely as it relates to the monthly reporting and remittances. Confirm the staff is accurately working with internal clients such as investor accounting and finance on all account reconciliation items including P&I, service fee, corporate advance, P&I advance, and operating account reconciliations by reviewing outstanding bank reconciliations monthly. Review reports before they are submitted externally. This includes checks for formatting issues, month-over-month consistency issues, contract billing agreement, full balance roll forward, and large transaction investigation. Coordinate with the department's management to address issues identified so that reoccurring process issues can be remedied. Performs additional projects and duties as assigned by manager. Develops and enhances operational procedures. Assists with internal and external audits. Heavy use of Microsoft excel for data analysis and reporting. Handle ad-hoc reporting or research as directed by management. Performs related duties as assigned by management. Education and Experience Requirements Bachelor's Degree in Accounting or Finance preferred. 6+ years of Investor Reporting experience required. Knowledge, Skill, and Ability Requirements Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas. Proficient in MS Word and PowerPoint. SQL or other database reporting experience preferred. Servicing Director knowledge a plus. Strong problem solving and analytical skills. Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically. Strong communication skills to interact with Senior Management and other business units. Working understanding of operational risks and related controls. Strong organizational and time management skills necessary. Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail. Self-motivated with strong attention to detail and excellent organization skills. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. A good faith estimate of the compensation is: 69,100.00 - 115,920.00 Compensation for this position may also include other elements, including medical, financial, various paid time off benefits, and a bonus based on individual and company performance, variable or annual. Placement within the range will be based on a variety of factors, including but not limited to, skills, experience, qualifications, location, etc. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Lead risk and business performance testing to ensure compliance with regulatory and investor requirements, manage audit remediation, and develop team skills in mortgage servicing operations. | Bachelor's degree in Accounting or Finance preferred, 6-8 years mortgage servicing experience, 3+ years investor reporting or reconciliation experience, advanced Excel skills, and knowledge of GSE servicing guides and pooling agreements. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Manager, First Line of Defense role leads risk and business performance testing to ensure compliance with regulatory and investor requirements, with a focus on reconciliations, remittances, and audit remediation. It drives operational excellence through policy testing, automation, and process improvements, while developing team skills and fostering innovation. The position partners across departments to ensure accurate investor reconciliation, manages recurring issues, and provides leadership through coaching, performance management, and associate engagement, applying strong knowledge of GSE servicing guides and pooling agreements. Direct Reports Team Lead First Line of Defense Sr First Line of Defense Analyst First Line of Defense Analyst Principal Duties Risk & Control Testing Maintain a comprehensive testing program for risks and controls to ensure adherence to regulatory requirements and servicing agreements, primarily as it relates to bank reconciliations. Conduct testing of policies and procedures to confirm processes perform as expected and recommend automation or improvements. Team Development & Innovation Teach reconciliation skills and research methods to team members, fostering continuous performance improvement. Encourage innovation through automation and process enhancements. Business Performance Testing: Manage testing activities across Fannie Mae, Freddie Mac, Ginnie Mae, and private investor remittances. Audit & Remediation Management Lead remediation efforts in response to audit findings or business performance testing results. Partner with respective departments to ensure timely and complete resolution. Operational Excellence Maintain and follow established procedures and controls within monthly processes. Research and resolve data issues, proposing solutions for future process enhancements. Develop and enhance operational procedures to strengthen efficiency and compliance. Collaboration & Partnership Partner with Investor Accounting and internal departments to ensure investor records are accurately reflected in reporting and systems of record. Coordinate with department management to address recurring process issues and implement sustainable remedies. Leadership & People Management Perform managerial duties including goal setting, performance monitoring, coaching, and associate engagement. Demonstrate flexibility in adapting to evolving business needs and requirements. Industry Knowledge Possess a strong understanding of GSE servicing guides and the ability to interpret pooling and servicing agreements. Additional Duties Perform other responsibilities and special projects as assigned by management. Education and Experience Requirements Bachelor's Degree in Accounting or Finance preferred. 6-8 years of Mortgage Servicing experience. 3+ years Investor Reporting or Reconciliation experience preferred. Knowledge, Skill, and Ability Requirements Strong organizational skills and attention to detail. Ability to collaborate with team members to achieve results. Advanced MS Excel experience required including pivot tables, Vlookups and other complex formulas. Proficient in MS Word and PowerPoint. SQL or other database reporting experience preferred. Servicing Director knowledge a plus. Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically. Strong communication skills to interact with Senior Management and other business units. Working understanding of operational risks and related controls. Understanding of RegAB and USAP Guidelines. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.

Lead and manage project teams to deliver projects on scope, schedule, and budget, including risk management and stakeholder communication. | 5-7 years IT project management experience, PMP certification desired, knowledge of software development and IT operations, strong leadership and communication skills. | Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Principal Duties Accountable for the project team, resources and the success or failure of the project against Scope, Schedule, and Budget Responsible for leading the planning, execution, monitoring, controlling, and closing of assigned projects. Identifies and tracks key project milestones (base-lining critical path). Works with project stakeholders and management to determine necessary skill sets and assemble the project team based on project scope and expectations, including, as necessary, cross-department and outsourcing coordination. Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the project life cycle. Pro-actively anticipates project risks, issues, dependencies, and constraints and ensures adequate response strategies are put in place to ensure delivery is not compromised. Tracks, manages, and reports as required. Ensures change control procedures and processes are efficiently and effectively used to maintain control of scope, resources, schedule, and cost. Education and Experience Requirements 5-7 years of experience in related field. Bachelor’s degree in related field is preferred. PMI PMP Certification desired. Previous mortgage banking experience a plus. Experience with Azure Dev Ops as a project lifecycle management and defect tracking tool a plus. Experience with Smartsheet as a project management tool for schedules, resource management a plus. Relevant IT work experience working in distributed and heterogenous computing environments comprised of both packaged and custom applications IT experience in IT procurement, technology software development, software engineering, QA, business systems analysis, user acceptance testing and post-production support Knowledge of data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support a plus. Knowledge, Skill, and Ability Requirements Demonstrates experience in a variety of the field's concepts and practices such as: Communication skills (verbal and written, in person and virtual, technical, and business). Presentation skills (in person and virtual). Facilitation skills (in person and virtual). Leadership ability (cross functional teams including IT and Business members). Strategic and business mindset. Team building. Conflict management/resolution. Calmness under stress, pressure, or ambiguity. Comfort level and confidence working with senior leadership and decision makers. Fully understands various software development lifecycle methodologies and possesses actual experience with real world application of differing project management approaches. Excellent reasoning and research skills; the ability to see the “big picture” and manage the details. Demonstrated ability to manage multiple project assignments in parallel of varying size and complexity. While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. Additional Information: While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.