Newfold Digital

Lead global paid media strategy, optimize digital channels, and manage a multi-million dollar media budget to drive growth. | Deep experience in digital marketing, proficiency with analytics and AI tools, leadership skills, and industry-specific experience in web hosting or SaaS preferred. | Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. The Role: The Director/Sr. Director, Growth Marketing (SEM, Paid) will lead paid performance marketing strategy and programs to drive high-quality acquisition and revenue growth. This leader will own paid search, social, display, media, programmatic and emerging digital channels-building a performance engine that scales efficiently across geographies and products. This role requires deep digital channel expertise, analytical precision and creative agility to translate business goals into scalable performance programs, guide multimillion-dollar investments with confidence and focus on results, and inspire a team that thrives on experimentation, efficiency, and impact. What you'll do & how you'll make your mark. Performance Marketing Leadership • World-class expertise in performance marketing (including search, social, display, video) and media planning with rich understanding of the search landscape and synergies (SEM, SEO, GEO). • Own the global performance marketing strategy, defining channel mix, audience segments, and investment models, and manage a multi-million $ annual media budget with focus on MRR, Spend/MRR, and MER efficiency. • Set quarterly and annual growth objectives across channels, manage and optimize digital marketing budget to maximize ROI and achieve business KPIs of MRR, Customer Count, and Spend/MRR. • Define and develop and execute acquisition strategies across paid - search, social, display, video and emerging - channels, including Meta, LinkedIn, Reddit, YouTube. • Drive experimentation frameworks for bidding, creative testing, and audience segmentation powered by AI and automation. • Partner with Web and Cart teams to ensure web experience, site architecture, and landing pages are optimized for both performance and experience. Analytics, Attribution & Optimization • Be the owner for the single source of truth for paid performance dashboards, layered on systems like GA4, GV360, TradeDesk, Adobe, SFDC etc. • Partner with other Marketing teams and Finance to refine attribution models and inform spend reallocation decisions. • Drive automation through AI bidding, predictive LTV models, and real-time performance reporting. Team & Cross-Functional Leadership • Lead and mentor a global team of paid media professionals (in-house + agency). • Partner with Product Marketing, Lifecycle, and Brand teams to ensure unified messaging and optimized journeys. • Collaborate with Finance and Strategy to ensure performance plans align with quarterly targets and Rule of 40 principles. Who you are & what you'll need to succeed. • Deep Experience: Typically, 10+ years in digital marketing, with roles roles overseeing paid media and growth strategies with deep operational expertise to guide and lead team. • Technical Stack and Analytical Expertise: Proficiency in harnessing new-age AI platforms and analytics platforms (e.g., Google Analytics, SEMrush, Adobe stack, Ahrefs) to derive insights and inform strategy. • Leadership Qualities: Strong leadership and team management skills, with the ability to inspire and guide diverse teams toward achieving common goals. • Strategic Thinking: Ability to develop long-term strategies that align with business objectives and adapt to changing market conditions, and evolving technologies with AI capabilities. • Communication Skills: Excellent verbal and written communication skills to effectively collaborate with internal teams and external stakeholders. Preferred Qualifications • Experience in the web hosting or SaaS industry. • Proven track record of scaling digital marketing initiatives in a high-growth environment. Why you'll love us. • We've evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment. • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. • We celebrate one another's differences. We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. • We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! • Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

Lead global paid performance marketing strategy, optimize digital channels, and manage a multi-million dollar media budget to drive growth. | Deep expertise in paid digital marketing channels, analytics proficiency, leadership experience in managing diverse teams, and strategic planning skills. | Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. The Role: The Director/Sr. Director, Growth Marketing (SEM, Paid) will lead paid performance marketing strategy and programs to drive high-quality acquisition and revenue growth. This leader will own paid search, social, display, media, programmatic and emerging digital channels—building a performance engine that scales efficiently across geographies and products. This role requires deep digital channel expertise, analytical precision and creative agility to translate business goals into scalable performance programs, guide multimillion-dollar investments with confidence and focus on results, and inspire a team that thrives on experimentation, efficiency, and impact. What you’ll do & how you’ll make your mark. Performance Marketing Leadership World-class expertise in performance marketing (including search, social, display, video) and media planning with rich understanding of the search landscape and synergies (SEM, SEO, GEO). Own the global performance marketing strategy, defining channel mix, audience segments, and investment models, and manage a multi-million $ annual media budget with focus on MRR, Spend/MRR, and MER efficiency. Set quarterly and annual growth objectives across channels, manage and optimize digital marketing budget to maximize ROI and achieve business KPIs of MRR, Customer Count, and Spend/MRR. Define and develop and execute acquisition strategies across paid – search, social, display, video and emerging - channels, including Meta, LinkedIn, Reddit, YouTube. Drive experimentation frameworks for bidding, creative testing, and audience segmentation powered by AI and automation. Partner with Web and Cart teams to ensure web experience, site architecture, and landing pages are optimized for both performance and experience. Analytics, Attribution & Optimization Be the owner for the single source of truth for paid performance dashboards, layered on systems like GA4, GV360, TradeDesk, Adobe, SFDC etc. Partner with other Marketing teams and Finance to refine attribution models and inform spend reallocation decisions. Drive automation through AI bidding, predictive LTV models, and real-time performance reporting. Team & Cross-Functional Leadership Lead and mentor a global team of paid media professionals (in-house + agency). Partner with Product Marketing, Lifecycle, and Brand teams to ensure unified messaging and optimized journeys. Collaborate with Finance and Strategy to ensure performance plans align with quarterly targets and Rule of 40 principles. Who you are & what you’ll need to succeed. Deep Experience: Typically, 10+ years in digital marketing, with roles roles overseeing paid media and growth strategies with deep operational expertise to guide and lead team. Technical Stack and Analytical Expertise: Proficiency in harnessing new-age AI platforms and analytics platforms (e.g., Google Analytics, SEMrush, Adobe stack, Ahrefs) to derive insights and inform strategy. Leadership Qualities: Strong leadership and team management skills, with the ability to inspire and guide diverse teams toward achieving common goals. Strategic Thinking: Ability to develop long-term strategies that align with business objectives and adapt to changing market conditions, and evolving technologies with AI capabilities. Communication Skills: Excellent verbal and written communication skills to effectively collaborate with internal teams and external stakeholders. Preferred Qualifications Experience in the web hosting or SaaS industry. Proven track record of scaling digital marketing initiatives in a high-growth environment. Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.

Lead customer discovery, develop product strategy, collaborate with engineering, and manage the product lifecycle for custom hosting solutions. | 5+ years in product management, experience with infrastructure/cloud/hosting, strong communication skills, and understanding of compliance/security frameworks. | Who We Are At Bluehost, we’re not just building websites, we’re shaping the future of the web through content, commerce, discovery, and the power of AI. From intelligent automation to generative content and personalization at scale, we believe AI will define the next era of customer experience and business growth. As a trusted leader in web hosting and WordPress, our mission is to help customers of all sizes build a digital presence that drives results. Backed by private equity and powered by innovation, we are building the go-to platform for creators, entrepreneurs, and businesses to thrive online. We are launching a new product line focused on custom hosting solutions and managed services designed to meet the unique infrastructure and operational needs of mid-market customers. As the Product Manager responsible for the product, you will play a critical role in shaping and delivering tailored hosting offerings by working directly with potential clients. Your mission is to deeply understand diverse customer requirements, collaborate across product, engineering, and service teams, and create scalable, customer-centric hosting solutions that drive business growth. What you’ll do & how you’ll make your mark. Lead customer discovery by engaging directly with prospects and existing clients to gather detailed requirements for custom hosting and managed service solutions. Develop a deep understanding of customer infrastructure needs, compliance constraints, workload patterns, and business goals. Translate customer insights into a clear product vision, strategy, and roadmap for a new line of custom hosting solutions. Collaborate closely with engineering, operations, and support teams to design flexible, scalable hosting architectures and managed services offerings tailored for customer environments. Own the end-to-end product lifecycle for custom hosting offerings, including requirements definition, prioritization, launch, and continuous improvement. Evaluate market trends and competitor custom hosting and managed service offerings to identify differentiation opportunities. Work closely with sales and solution architects to support go-to-market activities and enable customer success. Define key success metrics, monitor performance, and iterate on product features to ensure high customer satisfaction and business impact. Act as the voice of the customer within the organization, ensuring that custom hosting solutions align with client needs, compliance, and industry best practices. Who you are & what you’ll need to succeed. 5+ years of product management experience, preferably with a focus on infrastructure, cloud platforms, hosting, or managed services. Proven track record of engaging with enterprise customers directly to understand complex technical and business requirements. Strong knowledge of hosting environments including public cloud, private cloud, hybrid architectures, and virtualization/containerization technologies. Experience working closely with engineering and operations teams to develop technical solutions. Exceptional communication and interpersonal skills, with the ability to manage multiple stakeholders and influence cross-functional teams. Strong analytical skills and data-driven decision-making approach. Comfortable working in a fast-paced, startup-like environment where ambiguity is common and initiative is valued. Familiarity with compliance and security frameworks relevant to hosting and cloud environments (e.g., GDPR, HIPAA, SOC 2) is a plus. Preferred Qualifications Technical background in cloud infrastructure, systems engineering, or software development. Experience in launching new product lines or go-to-market strategies in infrastructure or hosting domains. Hands-on experience with managed services offerings or Infrastructure-as-a-Service (IaaS) products. Why you’ll love us. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with employees globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD! #LI-SM1 #LI-Remote #Bluehost Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.

Engage with existing customers to identify needs and promote products and services, building relationships and upselling where appropriate. | Basic communication skills, motivation for sales, eagerness to learn about digital services, and ability to adapt in a fast-paced environment. | The compensation for this role is $15.50 an hour with uncapped commission potential ($56,240 OTE). Who are we. We are a dynamic and innovative web technology powerhouse, proudly serving millions of customers around the world. Our incredible portfolio of brands, including industry giants like Bluehost, HostGator, Domain.com, Network Solutions, Markmonitor, and Web.com, are trusted by businesses of all sizes to fuel their digital success. With our cutting-edge products and dedicated, personalized support, we empower customers to create an online presence that drives real results. At the heart of our success lies the perfect synergy between our talented team, our valued customers, and our world-class brands. As an Outbound Sales Consultant, you'll play a pivotal role in helping our existing customers elevate their digital presence. By taking a consultative approach, you'll identify their unique needs and recommend the perfect solutions from our extensive suite of products and services. This is your opportunity to make a tangible impact, helping businesses thrive in an ever-evolving digital landscape. What You’ll Do & How You’ll Make an Impact. Take charge in an outbound sales role, connecting with existing customers and introduce them to the amazing products and services we offer. You'll be a true consultant, diving deep into each account, building lasting relationships, and gaining a deep understanding of customers' online business needs. We use cutting-edge dialer software that reduces answering machines, giving you the BEST chance to make real connections. We pair that with a manual dial for follow-up, ensuring a personalized touch as part of YOUR unique strategy! Develop strong, ongoing connections with existing customers, uncovering exciting upsell opportunities and addressing their ever-evolving needs. Become an expert in our offerings, empowering customers by educating them on how our services can elevate their operations and help them achieve their business goals. Deliver personalized solutions that perfectly match each customer’s unique challenges and aspirations. Shine with your exceptional communication skills, connecting with diverse audiences and building rapport quickly—whether it’s over the phone or in writing. Thrive in a fast-paced, ever-changing environment while staying customer-focused and delivering top-notch service. Who You Are & What You’ll Need to Succeed. Driven – You’re motivated to crush sales goals and exceed targets consistently. Master Communicator – Your communication skills—both verbal and written—are persuasive and dynamic. Passionate About SMBs – You have a genuine desire to help small and medium-sized businesses succeed and grow. Eager Learner – You’re excited to dive into Website Design and SEO, eager to expand your knowledge and expertise. Adaptable – You excel in a constantly evolving environment and are comfortable navigating change with ease. Ready to make a big impact and grow with us? Join our team and take your career to the next level! Why You’ll Love Us. Excellent Sales Training. We are a resource-rich training environment - we make sure you have everything you need to be successful in this role We’ve got you covered. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, LinkedIn Learning, Pet Insurance, Generous Vacation policy, and much more. Work remotely - but not alone. Our team leaders, coaches, and directors will make sure that you're never isolated as you work remotely. Stand-ups with your team, Team Chats to network and resolve issues and Google Hangout coaching sessions. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.

Design and optimize landing pages and user journeys for direct response campaigns, collaborating with marketing and development teams to improve conversion rates through data-driven UX and visual design. | Minimum 5 years UI/UX experience in SaaS or e-commerce, proficiency in Figma and AEM, strong portfolio in conversion design, knowledge of HTML/CSS, and ability to use analytics tools for data-informed decisions. | Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost and Network Solutions. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. This role is for someone who blends strong visual design skills with direct response thinking, crafting high-performing landing pages, funnels, and user flows that drive measurable business growth. You will design and optimize landing pages and user journeys specifically crafted to support direct response campaigns including email marketing, display ads, and social media. Your work will directly impact customer acquisition and conversion rates by aligning campaign creative with responsive, data-informed landing page experiences. You will be involved in end-to-end execution from initial concepts to testing and iteration, ensuring that every digital touchpoint drives action. This is a hands-on role combining UX strategy, visual design, and performance-driven thinking. You will collaborate closely with marketing, content, and development teams to create on-brand experiences within platforms like Adobe Experience Manager (AEM), SaaS products, and e-commerce environments. Success in this position requires a deep understanding of conversion rate optimization, user behavior, and direct response psychology. What you’ll do & how you’ll make your mark. • Design and optimize landing pages tailored to specific direct response campaigns such as email, social, and display, ensuring visual alignment, message match, and frictionless user flow • Translate marketing goals into high-converting UX and UI including page templates, lead generation forms, funnels, and calls to action • Collaborate with digital marketers to ensure seamless pre-click and post-click experiences across channels • Use data, A/B testing, user feedback, and analytics to iterate on designs and improve performance metrics including click-through rate, bounce rate, and conversion rate • Design intuitive, accessible interfaces for responsive environments across SaaS and e-commerce platforms • Build interactive wireframes and prototypes to clearly communicate ideas to stakeholders and drive alignment early in the development process • Create user personas and journey maps to inform content and design strategies aligned with user intent • Collaborate with development and content teams to implement and optimize designs in AEM including templates, modules, and reusable components • Conduct usability testing and heuristic evaluations to identify barriers to conversion and recommend actionable design improvements • Manage stakeholder expectations by clearly explaining design rationale supported by data and user behavior insights • Maintain and evolve style guides, component libraries, and UX patterns to ensure consistency and scalability Who you are & what you’ll need to succeed. • Minimum of 5 years of UI/UX experience with a clear focus on conversion design in direct response marketing environments, ideally in SaaS or e-commerce • Strong portfolio of landing pages, funnels, and campaign-driven designs that improved business performance • Experience designing and optimizing experiences that support acquisition campaigns including email, social media, and digital advertising • Proficiency in Figma and experience using project management tools such as Jira. • Experience working within Adobe Experience Manager (AEM) to implement and refine UX solutions • Deep understanding of conversion rate optimization tactics, UX best practices, and responsive design • Proven experience conducting user research, building personas, and mapping conversion-focused customer journeys • Familiarity with analytics tools such as Tableau and Adobe Analytics to support data-informed design decisions • Knowledge of HTML/CSS for collaboration with development teams • A strategic mindset that blends creativity with business acumen • Passion for crafting exceptional user experiences that drive measurable business results • Strong communication, collaboration, and stakeholder management skills • Ability to thrive in a fast-paced, performance-driven environment with competing priorities If you are motivated by results and passionate about building digital experiences that convert, we would love to hear from you. Why you’ll love us. • We’ve evolved; weprovide three work environment scenarios. You can feel like a Newfolderin a work-from-home, hybrid, or work-from-the-officeenvironment. • Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. • We celebrate one another’s differences.  We’reproud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and providelearning and development opportunities for all employees.  We have 20+ affinitygroups where you can network and connect with Newfoldersglobally. • We care about you.We provideexcellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, LinkedIn Learning, Pet Insurance, Generous Vacation policy,and much more! • Where can we take you?We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

Lead and design customer success programs to improve product adoption, retention, and lifetime value while collaborating cross-functionally and implementing scalable AI-powered solutions. | 10+ years in customer success or related roles with 5+ years leading teams in digital-first environments, experience with B2C and small business SaaS, data-driven mindset, and familiarity with AI in customer success. | Who we are. Bluehost is a leading web hosting company dedicated to helping web professionals, small businesses and entrepreneurs build a website and grow their business. We are passionate about delivering reliable technology, exceptional service, and marketing solutions that empower users to create and grow their digital footprints. The Director of Customer Success plays a critical leadership role in shaping how we support, grow, and retain our customers across the full lifecycle—from trial to conversion, activation, retention, and advocacy. This leader will be responsible for architecting and executing cross-functional customer success strategies that improve outcomes for both our users and the business. They will oversee a high-performing team, collaborate with product, customer support and marketing, to drive innovation in how we engage small businesses at scale. What you’ll do & how you’ll make your mark. Strategy & Execution: Design and lead comprehensive customer success programs that increase product adoption, customer retention, and lifetime value. Translate insights from behavioral data, customer feedback, and journey mapping into targeted initiatives that improve onboarding, success, and upsell performance. Partner with Product to shape the roadmap based on customer needs, recurring friction points, and usage analytics. Collaborate with Sales and Marketing to ensure smooth handoffs, align on upsell/cross-sell plays, and maximize retention through the renewal cycle. Serve as the voice of the customer across the company—ensuring their needs are represented in strategic planning and operational decisions. Explore and implement AI-powered solutions that drive scalable customer success outcomes—including, proactive outreach, self-service enablement, and customer health scoring. Performance & Measurement: Establish and track success KPIs, such as activation milestones, renewal rate, and customer success. Drive operational excellence by building scalable processes, playbooks, and systems that enhance the customer experience while improving internal efficiency. Deliver monthly business reviews and reporting to executive leadership with clear attribution to revenue, churn prevention, and customer outcomes. Who you are & what you’ll need to succeed. 10+ years of experience in Customer Success, Retention, or Customer Experience roles, with at least 5+ years leading multi-functional teams in a digital-first environment. Proven success operating in B2C, B2SB (small business), with a heavy emphasis on product adoption and customer lifetime value. Familiarity with customer lifecycle management across subscription-based SaaS or hosting products. Data-driven mindset: comfortable using insights to prioritize work and demonstrate ROI on CS investments. Adept at building and scaling feedback loops between customer-facing teams and Product/Engineering orgs. Prior exposure to AI or automation in customer support/success environments is a plus. Clear communicator, inspirational leader, and strong collaborator across functions. Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! The target compensation range for this position is $120,000 to $170,000 annually. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions. #LI-SM1 #LI-Remote #Bluehost Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.

The Domain Portfolio Specialist manages international domain name registrations, transfers, and modifications while providing excellent customer service support. They work closely with Client Service Managers and third-party providers to address customer issues. | Candidates should have customer service experience and a BA/BS or equivalent experience. Attention to detail, strong communication skills, and the ability to solve complex problems are essential. | Who we are. Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com, Web.com and Markmonitor. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands. Markmonitor provides strategic domain management solutions that help protect the revenue and reputation of the world’s leading brands. Since 1999, Markmonitor has served the domain portfolio needs of businesses around the globe, including many of the most visited websites in the world. An ICANN-accredited domain registrar since its establishment, Markmonitor leverages its extensive industry relationships, innovative technology, and broad expertise to manage and protect company domain portfolios, all with data driven, white-glove consultation designed to maximize domain portfolio value. Customer Service - country code top-level domain (ccTLD) Specialist’s work within the Client Service Organization supporting our client base of primarily Fortune 100 companies. The Customer Service - Domain Portfolio Specialist team is responsible for registrations, transfers and modifications of our clients' international domain names. Customer Service - Domain Portfolio Specialist work closely with our internal Client Service Managers and third party providers to address various customer issues and provide industry-leading customer service. This position also requires Project Management skills and the ability to work and achieve goals with minimal supervision. What you’ll do & how you’ll make your mark. Establish and maintain internal relationships with Client Service Managers and other key roles within the company Establish and maintain external relationships with third party service providers Provide excellent customer service support Manage International domain name registrations, transfers and modifications Timely response to large amounts of email inquiries Project management After-hours phone rotation Monday through Friday schedule which may include occasional after hours support Who you are & what you’ll need to succeed. Customer service experience Fluency in one or more foreign languages a plus BA/BS or equivalent experience Attentive to detail and committed to quality Possess exceptional written/verbal communication and interpersonal skills Self-starter who thrives in a fast-paced, team-oriented environment Excellent at prioritization and time management skills Ability and desire to rapidly learn new skills and adapt to changing business environment Demonstrated ability to solve complex problems Proficient in MS Office applications Professional demeanor Understanding of domain registration and ccTLD/gTLD is a strong plus Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! #LI-VM1 #LI-Remote #MM Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.

Develop and implement data-driven pricing strategies for hosting and SaaS solutions targeting SMB customers. Monitor performance of pricing strategies and continuously refine approaches to maximize revenue and customer lifetime value. | Bachelor’s degree in Finance, Economics, Business, Data Science, or related discipline is required. Candidates should have 5+ years in pricing analysis and strategy, preferably in SMB, SaaS, or hosting environments. | Who we are. Bluehost is a leading web hosting company dedicated to helping web professionals, small businesses and entrepreneurs build a website and grow their business. We are passionate about delivering reliable technology, exceptional service, and marketing solutions that empower users to create and grow their digital footprints. We seek a highly analytical and results-oriented Senior Pricing Analyst with strong expertise in SMB markets and deep knowledge of hosting and SaaS pricing models. This role will report to the Chief Product Officer at Bluehost and lead pricing strategy, drive data analysis, support new monetization models, and optimize revenue for our core product lines. We are a dynamic technology company serving the fast-growing SMB customer segment with a portfolio of hosting and SaaS solutions. We believe pricing is one of our most critical levers for growth, customer value, and competitive differentiation. What you’ll do & how you’ll make your mark. Develop and implement data-driven pricing strategies for hosting and SaaS solutions targeting SMB customers. Conduct detailed market and competitor analysis to track trends, benchmark strategically, and identify opportunities. Design and optimize subscription-based, usage-based, and dynamic pricing models to enhance profitability and market fit. Partner with cross-functional teams—including Product, Sales, Marketing, and Finance—to test and execute price changes, promotions, and packaging. Build and maintain pricing models, perform scenario/what-if analyses, and quantify impacts on revenue and customer adoption. Translate complex data insights into actionable recommendations for executive leadership, supporting business cases for adjustments and growth initiatives. Monitor performance of pricing strategies, track KPIs, and continuously refine approaches to maximize revenue and customer LTV. Stay abreast of industry advances (e.g., freemium, tiered, usage-based pricing) and incorporate best practices into our pricing architecture. Who you are & what you’ll need to succeed. Bachelor’s degree in Finance, Economics, Business, Data Science, or related discipline. 5+ years in pricing analysis and strategy, preferably in SMB, SaaS, or hosting environments. Demonstrated experience designing and optimizing subscription and usage-based models for SaaS or digital products. Advanced proficiency in Excel, including financial modeling; experience with pricing analytics tools (Tableau, Power BI) strongly preferred. Strong quantitative skills, with the ability to turn complex data into business insights and recommendations. Excellent collaboration and communication skills, including the ability to present findings to senior stakeholders. Track record of cross-functional leadership and influence. Preferred Direct experience pricing for managed hosting, cloud, or digital infrastructure products. Familiarity with A/B pricing experiments, monetization testing, and value-based price modeling. Why you’ll love us. We’ve evolved; we provide three work environment scenarios. You can feel like a Newfolder in a work-from-home, hybrid or work-from-the-office environment. Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well. We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally. We care about you. We provide excellent Health Insurance options to fit you, HSA, Medical, Dental, Vision, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more! Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold! Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions. #LI-SM1 #LI-Remote Employment with Newfold Digital is at-will and nothing in this Job Description should be interpreted or construed to alter the at-will employment relationship. This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above. Newfold Digital is a leading web technology company serving nearly seven million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, our portfolio of brands includes: BlueHost, CrazyDomains, HostGator, Network Solutions, Register.com, Web.com, and many others. We help customers of all sized build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with customers to serve their online presence needs.