New York Life Insurance Co

Design, build, and operate secure and compliant cloud and AI-enabled platforms on Google Cloud Platform. | 5+ years cloud or DevOps engineering experience with strong GCP, Kubernetes, Terraform, scripting, and security knowledge in regulated environments. | Location Designation: Hybrid - 3 days per quarter The GCP Platform Engineer at New York Life is responsible for designing, building, and operating secure, compliant, and scalable cloud and AI-enabled platforms on Google Cloud Platform (GCP). This role enables application, data, and analytics teams by providing standardized cloud infrastructure, Kubernetes platforms, and approved Google AI services, while meeting financial services regulatory, security, and resiliency requirements. The engineer partners with the Cloud, Data & AI teams, Information Security, and Risk to ensure AI workloads are deployed with appropriate governance, data controls, and observability. What You'll Do: Enterprise Cloud & AI Platform • Design and maintain enterprise GCP landing zones using Google Cloud Deployment Manager, Terraform, and Cloud Foundation Toolkit aligned with NYL governance standards. Build and operate shared cloud services supporting AI and non-AI workloads on GCP components like Cloud Storage, Cloud Functions, Cloud Run, Cloud Pub/Sub, and Cloud Spanner. Implement Infrastructure as Code (Terraform) for platform, networking, and AI service enablement • Support hybrid connectivity and secure data access patterns for AI use cases using Cloud Interconnect and Cloud VPN. Kubernetes, Containers & AI Workloads • Engineer and operate GKE (Google Kubernetes Engine) clusters for application and AI inference workloads • Enable containerized AI services and microservices using approved base images from Google Container Registry (GCR) or JFrog Artifact Registry. • Support GPU-enabled workloads where approved • Implement standardized deployment patterns for AI APIs and services using Helm for Kubernetes deployment management Google AI / GenAI Enablement • Enable and operate approved Google AI services, including: • Vertex AI (model hosting, endpoints, pipelines - platform enablement only, agentic AI deployments and communication protocols in Vertex AI Agent Builder and Agent Engine) • Gemini APIs and other managed GenAI services (as approved by NYL governance) • BigQuery ML and AI-integrated analytics platforms • Implement secure access controls, networking, and monitoring for AI services using Cloud Identity & Access Management (IAM), VPC Service Controls, and Cloud Monitoring. • Integrate AI platforms with CI/CD pipelines and enterprise SDLC controls using tools like Harness CICD • Partner with Data & AI teams to operationalize AI workloads safely and compliantly within Google Cloud environments. DevOps, Automation & MLOps Foundations • Build secure CI/CD pipelines for application and AI workloads using Harness CI/CD • Support MLOps foundations such as: • Model deployment automation via Kubeflow, TensorFlow Extended (TFX), Vertex AI Pipelines, and Vertex AI Model Registry. • Environment promotion and rollback using Terraform • Monitoring and logging for AI endpoints using New Relic for synthetic monitoring, and Cloud Logging and Cloud Monitoring for deeper observability and troubleshooting. • Enforce guardrails, approvals, and policy-as-code for AI usage with Cloud Security Command Center, Google Cloud Policy Analyzer, and Open Policy Agent (OPA). Security, Risk & Compliance • Implement IAM, workload identity, and least-privilege models for AI services using Cloud Identity & Access Management (IAM) and Workload Identity Federation. • Enforce data residency, encryption, and access policies using Cloud Key Management Service (KMS) and Cloud Data Loss Prevention (DLP). • Integrate AI platform telemetry with enterprise logging, monitoring, and SIEM using Cloud Logging, Cloud Monitoring, and New Relic. • Support audits, risk reviews, and regulatory requirements (SOC2, SOX, data privacy) by leveraging Google Cloud Security Command Center, Cloud Audit Logs, and Cloud Data Loss Prevention API. Reliability, Observability & Cost Management • Design platforms for high availability and resilience, including AI services using GKE, Cloud Spanner, Cloud SQL, and Google Cloud Load Balancing. • Monitor AI workloads for performance, reliability, and cost usage using New Relic for synthetic monitoring, Cloud Monitoring, and Cloud Trace for performance insight and Harness CCM for cost • Optimize cloud and AI service costs using budgets and usage controls using Google Cloud Billing, Budgets, Alerts and Harness CCM • Participate in incident response and root-cause analysis logged in service now and manage incident notifications through PagerDuty. Collaboration & Governance • Partner withData & AI, InfoSec, Security, Risk, and Application teams to ensure secure, compliant, and efficient AI platform usage. • Contribute to enterprise standards for cloud and AI platform usage including Best Practices for GCP and Google Cloud Architecture Framework. • Provide guidance on responsible AI platform adoption using frameworks like Google's AI Principles and Fairness Indicators. • Document reference architectures and best practices for GCP AI services, MLOps, and cloud infrastructure. What You'll Bring: • 5+ years of experience in cloud, platform, or DevOps engineering • Strong hands-on experience with Google Cloud Platform specifically services like GKE, BigQuery, Cloud Storage, Cloud Functions, and Vertex AI. • Expertise in Terraform and Infrastructure as Code • Experience operating Kubernetes / GKE in enterprise environments with tools like kubectl, Helm • Proficiency in scripting with languages like Python, Bash, or Go. • Strong understanding of cloud security, IAM, and networking using VPC, Cloud IAM, and VPC Service Controls. • Experience working in regulated or highly governed environments Desired / Preferred Qualifications (AI-Focused) • Experience enabling or operating Google AI services, such as: • Vertex AI (endpoints, pipelines, monitoring, agentic AI engine and communication protocols) • Gemini APIs or other managed GenAI services • BigQuery ML and AI-integrated analytics platforms • Familiarity with MLOps concepts (model deployment, versioning, monitoring) using Kubeflow, TensorFlow Extended (TFX), and Vertex AI Pipelines. • Experience supporting AI inference workloads (not necessarily model training) in GKE or Cloud Run • Understanding of Responsible AI, data governance, and model risk controls • GCP certifications like Google Cloud Certified - Professional Cloud Architect, Google Cloud Certified - Professional Cloud DevOps Engineer; AI-related certifications such as Google Cloud Certified - Professional Machine Learning Engineer are a plus What Success Looks Like • Secure, compliant cloud and AI platforms aligned to NYL standards • Safe and governed enablement of Google AI capabilities • Faster delivery of AI-powered applications with reduced risk • Strong collaboration across Cloud, Data, AI, Security, and Risk teams Pay Transparency Salary Range: $147,500-$211,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Job Requisition ID: 94367

Lead and develop a remote team to ensure accurate and compliant delivery of enrollment materials while driving operational excellence through process optimization and collaboration. | Bachelor's degree or equivalent experience with proven operational team leadership and strong process improvement skills in a fast-paced environment. | Location Designation: Fully Remote     Business Unit Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement and support these solutions directly impacting customers’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions. Role Overview The Manager, Enrollment Fulfillment Operations is responsible for leading a remote team supporting enrollment fulfillment operations within Group Insurance Sales. This role oversees operational execution, employee development, process optimization, and cross-functional collaboration to ensure timely, accurate, and compliant delivery of enrollment materials and requests. The position plays a key role in driving operational excellence initiatives, enhancing customer experience, and supporting organizational scalability and change management efforts. What You’ll Do: Team Leadership & Employee Development • Lead, coach, and develop a high-performing remote team of Enrollment Fulfillment Analysts through ongoing feedback, mentorship, performance management, and career development planning.• Foster a collaborative, accountable, and continuous improvement-oriented team culture focused on operational excellence and customer experience.• Support employee engagement, succession planning, and capability development across the team.• Establish clear performance expectations, monitor team productivity, and ensure alignment with organizational goals and service standards.• Provide leadership support and communication during operational, organizational, or process changes. Operational Excellence & Continuous Improvement • Lead operational excellence initiatives focused on improving efficiency, scalability, quality, and service delivery across enrollment fulfillment operations.• Evaluate workflows and identify opportunities to optimize processes, improve operational readiness, and enhance customer outcomes.• Utilize operational metrics, reporting, and productivity insights to support data-driven decision-making and workload management.• Promote a culture of innovation and continuous improvement through process standardization, workflow enhancements, and operational modernization initiatives.• Develop, maintain, and enhance Standard Operating Procedures (SOPs), training documentation, and operational resources to support consistency and scalability. Enrollment Fulfillment Operations • Oversee day-to-day enrollment fulfillment operations to ensure timely, accurate, and compliant delivery of enrollment materials and requests.• Monitor workload distribution, team capacity, operational priorities, and turnaround expectations to ensure service level commitments are achieved.• Support high-volume or high-priority enrollment requests as needed, including review and oversight of enrollment materials.• Ensure all enrollment and marketing materials comply with New York Life branding, compliance, and regulatory standards.• Provide consultative support and quality oversight for requests originating from Enrollment Consultants, Distribution partners, and internal stakeholders. Cross-Functional Partnership & Change Leadership • Collaborate closely with Marketing, Distribution, Enrollment Solutions, Operations, Compliance, and other matrix partners to support operational readiness and seamless execution.• Lead and support change management efforts associated with operational enhancements, new processes, systems, and workflow improvements.• Partner with stakeholders to improve communication strategies, operational engagement models, and cross-functional efficiencies.• Serve as a liaison to leadership to maintain visibility into strategic priorities, operational risks, and improvement opportunities.• Support organizational initiatives aimed at enhancing scalability, service delivery, and customer experience outcomes. What You’ll Bring: Required Skills • Bachelor’s degree or equivalent work experience in operations, business administration, insurance, or a related field.• Experience leading and developing teams within operations, enrollment, customer service, or insurance-related environments.• Strong operational management and process improvement capabilities with the ability to manage competing priorities in a fast-paced environment.• Demonstrated ability to analyze operational data, monitor performance metrics, and drive informed business decisions.• Excellent verbal and written communication skills with the ability to collaborate effectively across teams and levels of the organization.• Strong organizational, problem-solving, and relationship management skills with a focus on delivering high-quality customer outcomes. Preferred Skills • Experience supporting enrollment fulfillment, group insurance, employee benefits, or related operational functions.• Knowledge of workflow optimization, continuous improvement methodologies, or operational excellence practices.• Experience leading remote or geographically dispersed teams.• Familiarity with compliance, branding, and regulatory considerations related to insurance enrollment materials.  Pay Transparency Salary Range: $90,000-$115,000  Overtime eligible: Exempt  Discretionary bonus eligible: Yes  Sales bonus eligible: No  Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.   Company Overview  At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.  Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.  As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.    Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.   Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.   Job Requisition ID: 94074

Lead a remote team managing end-to-end RFP and proposal processes ensuring quality and compliance. | Bachelor's degree with 5+ years in RFP/proposal management and 2+ years people leadership, plus knowledge of Group Benefits products and compliance. | Location Designation: Fully Remote     Business Unit Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement and support these solutions directly impacting customers’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions. Role Overview The Manager, Proposal Support Operations is responsible for leading a remote team supporting proposal and RFP operations within Group Insurance Sales. This role oversees proposal execution, team development, operational excellence, and cross-functional collaboration to ensure high-quality, compliant, and timely proposal submissions that support business growth objectives. The position plays a key role in driving consistency, process improvement, knowledge management, and operational scalability across the proposal support function. What You’ll Do Lead & Develop the Team • Own new hire onboarding, training, and continuous development• Coach team members on how to effectively communicate the GBS story and value proposition through responses to questionnaires• Provide ongoing feedback, mentoring, and performance guidance• Foster a collaborative, accountable, and high-performing team environment• Create an environment focused on continuous improvement, knowledge sharing, and operational excellence• Support career development and succession planning across the team• Manage team workflow, prioritization, and resource allocation to support service delivery and quality expectations• Monitor team performance and provide coaching to drive consistency, accountability, and operational excellence Drive Proposal Quality & Execution • Oversee the end-to-end proposal process, from intake to final submission• Ensure proposals are accurate, compliant, and aligned with sales strategy• Review the Final Proposal Package• Provide guidance, oversight, and escalation support for complex and high-priority proposal opportunities• Monitor and drive team performance metrics including quality, turnaround time, SLA adherence, and finalist outcomes• Identify trends, risks, and process gaps and implement improvement plans to enhance proposal effectiveness• Support adoption of operational governance and reporting standards across the RFP function Build Expertise & Capability • Develop deep team knowledge of:  o GBS products and value-add positioning  o Compliance, contract standards, and client requirements  o Responses to product, bidding entity, and security-related questions • Coach team on handling Data Processing Agreements, Master Service Agreements, compliance, and client/prospect inquiries• Reinforce adherence to approved content standards, response guidelines, and proposal best practices• Identify outdated or inconsistent content and escalate improvement opportunities to leadership• Support team adoption and effective use of proposal content libraries and knowledge management tools Enable Process Excellence • Train team on job aids, tools, and standard workflows• Ensure effective use of:   o Project plans and tracking tools   o Content libraries and proposal systems • Guide team on where to go for support (IT, SMEs, Underwriting, Sales)• Drive operational consistency, proposal efficiency, and quality outcomes• Execute bi-weekly Process Confirmations on standard work• Support implementation and adoption of proposal technologies, workflow tools and automation initiatives• Champion continuous improvement and operational transformation efforts across the RFP function• Reinforce adherence to standard operating procedures, workflows, and quality expectations• Identify process gaps and escalate improvement opportunities to leadership Partner Across the Business • Collaborate with Sales, Underwriting, SMEs, Legal, and IT partners• Provide guidance on:  o When and how to engage SMEs, Underwriting, and Sales  o Escalating risks and resolving issues quickly • Support alignment across stakeholders to drive winning outcomes What You’ll Bring Required Skills • Bachelor’s degree or equivalent combination of education and relevant experience preferred• 5+ years of experience in RFP, proposal management, underwriting operations, sales support, or related operational leadership roles• 2+ years of people leadership experience with demonstrated success coaching, developing, and elevating team performance• Strong knowledge of RFP/RFI lifecycle management, proposal strategy, and questionnaire response development• Experience supporting complex Group Benefits products and understanding of underwriting, compliance, security questionnaires, and contractual requirements• Proven ability to lead in a fast-paced, high-volume environment while balancing quality, service, and deadlines Preferred Skills: • Experience working within Group Benefits, insurance, or employee benefits environments• Familiarity with proposal automation tools, content management systems, or workflow technologies• Strong operational improvement, change management, and process optimization experience• Excellent communication, stakeholder management, and cross-functional collaboration skills  Pay Transparency Salary Range: $70,000-$90,000  Overtime eligible: Exempt  Discretionary bonus eligible: Yes  Sales bonus eligible: No  Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.   Company Overview  At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.  Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.  As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.    Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.   Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.   Job Requisition ID: 94076

Design and maintain scalable cloud infrastructure and automation strategies using IaC and CI/CD pipelines on AWS, managing cloud financial forecasting and FinOps. | 6+ years IT experience with 4+ years AWS, 3+ years containerization and Terraform, AWS certification required, FinOps preferred. | Location Designation: Hybrid - 3 days per quarter     As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success. New York Life is seeking an experienced and skilled Cloud Engineer that will be a member of the Cloud Services team and drive cross-functional technology for delivering projects on an IaaS platform to meet critical technology and business requirements. This opportunity provides the right individual an opportunity to get in on the ground floor of a growing cloud platform, with new emerging technologies that support New York Life’s cloud journey. The individual should be well versed in infrastructure as code practices using Terraform and 4+ years Cloud experience. What You'll Do: · Build best-in-industry Developer experiences that are truly omni-channel, agile and scalable leveraging leading-edge technology and reusable components and services. · Understanding of FinOps principles and desire for continued learning · Develops ad hoc and on-going cloud financial forecasts and models that assist in making decisions, effectively communicating trends and outcomes. · Partners with exceptional software engineering and data teams to curate enterprise-wide reporting, applicable to all technology stakeholders. · Create complex management reports and associated analyses that explain financial results or changes to the forecast or plan, investigating discrepancies and trends to identify business drivers of results. Review the analysis and reports developed by other teammates and contribute to culture of continuous feedback. · Work closely with frontend engineers to build a self-service web platform that will improve developer experience and reduce SDLC turnaround time. · Bridge the gap between development and operations, ensuring collaboration and efficient tooling for engineering teams and developers. · Provide expert knowledge on infrastructure automation approaches and platforms, to ensure our organization achieves its goals and roadmap for automation adoption. This involves translating organizational strategy and architecture into efficient, resilient, and secure technical implementations. · Design, build, deliver, maintain and improve infrastructure solutions. This includes automation strategies such as IaC, configuration-as-code, policy-as-code, release orchestration and continuous integration/continuous delivery (CI/CD) pipelines, and collaborative ways of working (e.g., DevOps). · Research and prototype new tools and technologies to enhance automation platform capabilities. Proactively identify innovative ways to reduce toil, and teach, coach or mentor others to improve organizational outcomes using automation. · Work closely with security specialists to design, implement and test security controls, and ensure automation activities align with security configuration guidance. · Design, implement and manage scalable Kubernetes clusters on Amazon EKS to support cloud native applications · Drive automation to replace manual operations and existing processes · Provide Production Support for Cloud Platform and Cloud Platform related incidents. · Collaborate with Cloud Architects and Solution Engineers to deliver solutions and projects. · Support resilience activities — e.g., disaster recovery (DR) testing, chaos and performance testing, and tabletop planning exercises. · Must be self-directed and willing to learn new tools and services to stay up to date with our evolving platforms · Ability to communicate to non-technical and technical resources What You'll Bring: · 6+ yrs of overall IT experience · 4+ yrs with Cloud (IaaS, PaaS, SaaS) services and platforms, AWS · 3+ yrs of experience with containerization technologies like Docker, Kubernetes · 3+ yrs of automating solutions and implementation of highly scalable, highly available services using terraform · Minimum of 3 years of experience in data analysis or financial analysis, preferably in a cloud environment or with cloud cost management. · Working knowledge and experience with Harness CCM · Working knowledge of DevOps and delivery tools (GitHub), Jenkins · Strong knowledge of Java based frameworks, microservices · Strong verbal and written communication skills · Executive presence with high business & technical acumen · Strong facilitation skills for large-scale events and workshops · Solid understanding/experience with Software Development Lifecycle (SDLC) process · Ability to work directly with business stakeholders and technical/product teams. · Must have AWS Solution Architect or Sys Ops certification. · FinOps certification is preferred.   Education: · Bachelor’s degree in related field is a plus, but not required  Pay Transparency Salary Range: $111,500-$159,000  Overtime eligible: Exempt  Discretionary bonus eligible: Yes  Sales bonus eligible: No  Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.   Company Overview  At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.  Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.  As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.    Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.   Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.   Job Requisition ID: 93992

Lead and support medical informatics initiatives to improve underwriting workflows and risk assessment, collaborate with cross-functional teams, mentor underwriters, and develop medical guidelines. | Medical degree with clinical experience, informatics expertise, licensed to practice medicine, preferably board certified, and experience with EHR systems and digital health tools. | Location Designation: Hybrid - 1 day per quarter Role Overview: New York Life is seeking an experienced and forward-thinking Medical Director with expertise in innovation and medical informatics to join our Underwriting Innovation team. This role is ideal for a medical professional who has successfully bridged the gap between medicine, technology, and data — and is passionate about using informatics to drive innovation in mortality and morbidity risk assessment, digital underwriting, and operational efficiency. The ideal candidate will have a strong foundation in clinical practice and a proven track record applying informatics principles to improve decision-making, data integration, or patient and population health outcomes. As part of a collaborative team, you will guide initiatives related to Artificial Intelligence (AI), predictive models, underwriting rules, electronic health record (EHR) utilization, clinical viewers, data governance, and workflow optimization across the underwriting process. You will also play a critical role in supporting underwriting teams, developing and maintaining medical guidelines, and collaborating with cross-functional partners including data science, actuarial, technology, and product. This reports to our head of Underwriting Innovation for primary responsibilities and has a secondary (dotted) line of reporting to our Chief Medical Director. What You’ll Do: · Apply clinical and informatics expertise to support accurate, technology-enabled risk assessment of complex medical cases including the use of automations tools such as underwriting rules, AI and predictive models. · Serve as a liaison between medical, technology, analytics and data science teams to design and implement informatics solutions that improve underwriting workflows and decision-making. · Lead or support initiatives involving clinical data standardization, natural language processing (NLP), and EHR data ingestion and interpretation. · Evaluate external digital health trends and tools (e.g., wearables, digital biomarkers, telehealth data) for their potential integration into risk selection and assessment. · Review medical records, lab data, and diagnostic testing (including ECGs), providing consultative guidance to the underwriting team. · Mentor underwriters and junior team members on clinical concepts and emerging informatics practices. · Contribute to the development and refinement of evidence-based medical underwriting guidelines. · Collaborate with underwriters to integrate clinical insights with digital data sources (e.g., EHRs, structured health data, and patient-reported outcomes). What You’ll Bring: · Medical degree (MD/DO or equivalent) required; MPH, MS in Medical Informatics, or equivalent training in health data science, clinical informatics, or digital health preferred. Advanced medical practitioners including Physician Assistants and/or Nurse Practitioners with strong experience in Health Informatics will also be considered. · Minimum of 3 years clinical experience · Prior experience in life insurance, risk assessment, or the financial services sector is highly desirable. · Candidates should demonstrate experience with medical informatics or clinical innovation including implementing clinical decision support tools, health IT systems, or digital health platforms. · Strong understanding of EHR systems, healthcare terminology and interoperability standards (e.g., HL7, FHIR, ICD, CPT, LOINC, and SNOMED CT), and experience with one or more Electronic Health Record systems. · Exceptional communication skills and ability to collaborate across multidisciplinary teams. · Licensed to practice medicine in at least one U.S. state. · Board certification in Internal Medicine or Family Medicine preferred, though not required. · Board certification or eligibility for Board certification in Insurance medicine is highly desirable. ​ Pay Transparency Salary Range: $220,000 - $270,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 92456