New York Life Insurance Co

Establish and scale a data governance framework, develop policies, and ensure data compliance and quality across the organization. | 5+ years in data governance or management, experience with data cataloging tools, regulatory compliance knowledge, and strong relationship management skills. | Location Designation: Fully Remote Job Title: New York Life Group Benefits Solutions (GBS) - Data Governance and Stewardship Leader Location: Remote or Hybrid/Philadelphia, PA or New York Office Reports To: GBS Business Data Strategy Lead Employment Type: Full-Time Business Overview: The GBS Data Governance and Stewardship Leader will establish and scale a sustainable data governance framework as part of the Center of Excellence (COE). This role is responsible for driving data definitions and quality, delivering best‑practice training, and ensuring adherence to governance policies across the organization. As a key member of the COE Data & Analytics team, the leader will partner with IT and business teams to ensure that data can be trusted, remains secure, and is effectively leveraged to support strategic and operational decision‑making. Role Overview: We are seeking an experienced Data Governance and Stewardship professional to lead the development and execution of a data governance and management framework. This role ensures data consistency, compliance, and integrity across financial and operational domains, including Sales, Underwriting, Operations, Claims, Actuarial, and Finance. Working closely with business leaders, technology teams, and data professionals, this role supports New York Life’s Data Strategy by enhancing data discoverability, quality, and compliance. The leader will develop governance policies, standards, and best practices; drive stewardship and ownership across departments; and manage critical initiatives related to data classification, cataloging, quality, access, and usage. Additionally, this role monitors and reports on the performance and compliance of the overall data governance program, ensuring data is well organized, accessible, secure, and valuable. What You'll Will Do: • Develop and lead the implementation of the data governance roadmap. • Play a key role in establishing an division-wide data governance framework, with a focus on governing data as an enterprise asset, addressing regulatory requirements, and protection of sensitive data through organizational behavior, policies and standards, governance metrics, processes, and related tools. • Support the mission and goals of the cross-functional Data Governance Council. • Collaborate with data product managers, SMEs, and engineers to capture business context, align it with technical architecture and strengthen metadata documentation. • Expand metadata repository to include source-to-target data lineage mapping and Business-friendly names for technical fields. • Drive adoption of governance tools through training sessions, user enablement, and data owner/steward playbooks. • Support Governance Technologies: Assist in the implementation and maintenance of platforms such as: • Data Catalog (e.g., Collibra, Atlan) • Master/Reference Data Management (MDM/RDM) • Data Quality tools Key Responsibilities • Lead the Data Governance Strategy: Develop and execute a data governance framework that aligns with corporate priorities, regulatory compliance, and business needs. • Establish Data Stewardship: Build and manage a network of business and technical data stewards. Define roles, responsibilities, and operating procedures. Facilitate Data Stewardship meetings to drive adoption of standards and resolve issues. • Operationalize Data Governance: Help bring our Data Governance and Data Management framework to life by embedding best practices into project workflows and everyday work. • Organizational Alignment: Partner with New York Life’s Corporate Data Governance and Data Management teams to ensure alignment. • Ensure Data Quality & Integrity: Oversee data quality initiatives including management of consolidated data sets. • Enable Data Standardization: Provide data and business analysis support to harmonize data across the applications. • Data Ownership & Accountability: Promote accountability and best practices for data stewardship across the organization. • Policy and Standards Development: Establish data definitions, naming conventions, classification schemas, and metadata standards. • Regulatory and Risk Compliance: Ensure compliance with privacy, security, and regulatory requirements (e.g., HIPAA, FINRA, SOC 2, ERISA, GDPR, CCPA, NY DFS etc.). • Collaboration Across Functions: Serve as a liaison between Business and Technology to ensure that data related business requirements for governing data are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning. • Tooling and Enablement: Assess and implement data governance technologies as needed and establish usage protocols. • Change Management: Lead communication, training, and engagement to cultivate a data ownership mindset across the organization. • Continuous Improvement: Monitor and measure the effectiveness and maturity of the data governance program, and report on key performance indicators and metrics. What You'll Bring: Required • 5+ years of experience in data governance, stewardship, or data management. • Proven experience leading data governance and management initiatives in complex environments. • Strong Insurance Industry Experience (Group Benefits Industry strongly preferred). • Strong understanding of data lifecycle management, data quality frameworks, metadata management, and data classification. • Skilled in data lineage, master data management (MDM), and data cataloging tools. • Experience implementing and operating a data governance framework across business and technology. • Experience building governance in federated data environments and across complex/hybrid data ownership structures. • Strong experience in people and relationship management. Ability to effectively challenge all levels of an organization and offer value-add solutions to meet data governance objectives. • Familiarity with SQL, Python and data modeling concepts. Working in Agile environments using Jira, Confluence, and SharePoint are a plus. • Strong understanding of regulatory and compliance requirements. • Hands-on experience with Atlan or similar metadata management tools. Familiarity with data quality and observability tools (e.g., Anomalo). ​ Pay Transparency Salary Range: $100,000-$143,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93386

Support and coach organizational teams in continuous improvement initiatives, translate assessments into strategic priorities, and embed CI practices across functions. | Requires 2+ years of CI experience, coaching skills, familiarity with Lean Six Sigma or similar frameworks, and ability to influence senior leadership. | Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. What You'll Bring: • CI Coaching & Capability Building: o Coach multiple CVPs, VPs, and SVPs across Tier 2–4 o Build CI maturity across entire functions (e.g., Sales, HR, Underwriting) o Design and deliver CI training and advanced leadership refreshers • Sustainability & Assessments: o Serve as lead assessor for Management System Assessments (MSAs) across departments or business units o Translate MSA findings into strategic priorities and oversee execution of 100-day plans o Tailor and scale CI systems to meet evolving needs of multiple teams • Performance & Value Capture: o Lead value creation initiatives that deliver 3–5% YOY gains at multi-team or BU scale o Support leaders in linking improvement efforts to financial outcomes and balanced scorecards • CI Tools & Systems Integration: o Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design) o Design, adapt, and scale systems to embed CI behaviors across functions o Collaborate with CI Center of Excellence to evolve enterprise tool standards • Strategy Deployment & Performance Alignment: o Coach senior leaders on strategy deployment methods (X-matrix, tiered metrics) o Translate CI assessments into cross-functional strategic priorities and performance levers o Embed CI into planning and performance review cadences • Collaboration & Mentorship: o Lead cross-functional CI forums and Communities of Practice o Formally mentor junior SLs and Change Agents What You'll Bring: • Internal Candidates: Must possess 6+ months of experience working in the CI environment, such as serving as a Sustainability Leader, Change Agent, or Local Change Agent. • External Candidates: Must have 2+ years of experience as a CI practitioner, including coaching others on behavioral change as part of a cultural transformation, applying Lean tools, and operating in alignment with Shingo principles. • Proven success in CI leadership across large-scale, federated orgs • Strong executive presence and ability to influence at VP/SVP level • Deep knowledge of advanced CI tools and systems • Skilled in facilitation, coaching, and strategic planning • Familiarity with OEI, Shingo, or equivalent frameworks • Lean Six Sigma certification preferred #LI - EM1 #LI - REMOTE ​ Pay Transparency Salary range: $116,000-$145,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 93060 #GBS

Lead and coach CI capabilities across service operations, assess and translate findings into strategic priorities, and embed continuous improvement practices. | Proven success in CI leadership, experience in large-scale organizations, strong facilitation and coaching skills, and familiarity with CI tools and frameworks. | Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of beingthere when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Sustainability Leader (PF5) – Updated Job Description Location of role: Can be Remote OR located in Philadelphia, PA Role: Business Unit CI Sustainability Leader (PF5) Reports to: Business Unit Leader with a dotted line into the CI COE Purpose: Accelerate CI maturity and enterprise performance within the GBS (Group Benefit Solutions) Service Operations organization by coaching Tier 2–4 leaders across complex functions and business lines. Operate at a strategic level, enabling leaders to deploy CI capabilities to shape business outcomes. Guide and evolve CI systems, lead cross-functional MSAs, and contribute to enterprise methodology through the COE. Key Responsibilities: • CI Coaching & Capability Building: • Coach multiple CVPs, VPs, and SVPs across Tier 2–4 • Build CI maturity across entire Service Operations functions (e.g., Client Readiness, Client Services, Contact Center, Quality and Strategy functions) • Design and deliver CI training and advanced leadership refreshers to Service Operations leaders and teams • Sustainability & Assessments: • Serve as lead assessor for MSAs across departments or business units • Translate MSA findings into strategic priorities and oversee execution of 100-day plans • Tailor and scale CI systems to meet evolving needs of multiple teams • Performance & Value Capture: • Lead value creation initiatives that deliver 3–5% YOY gains at multi-team or BU scale • Support leaders in linking improvement efforts to financial outcomes and balanced scorecards • CI Tools & Systems Integration: • Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design) • Identify process engineering opportunities and support the business in designing/implementing the improvements • Design, adapt, and scale systems to embed CI behaviors across functions • Collaborate with COE to evolve enterprise tool standards and integrate best practices into GBS Service Operations. • Strategy Deployment & Performance Alignment: • Coach senior leaders on strategy deployment methods (X-matrix, tiered metrics) • Translate CI assessments into cross-functional strategic priorities and performance levers • Embed CI into planning and performance review cadences • Collaboration & Mentorship: • Lead cross-functional CI forums and Communities of Practice • Formally and informally mentor other SLs and Change Agents, with the potential for line manager responsibilities • Partner closely with Service Operations leaders to drive consistency and integration of CI practices. Experience & Skills: • Proven success in CI leadership across large-scale, federated orgs • Experience/Background in Group Insurance and/or Service Operations a plus • Strong executive presence and ability to influence at VP/SVP level • Deep knowledge of advanced CI tools and systems • Skilled in facilitation, coaching, and strategic planning • Familiarity with OEI, Shingo, or equivalent frameworks • Leadership and change management experience • Lean Six Sigma certification (Green Belt/Black Belt) strongly preferred ​ Pay Transparency Salary range: $116,000-$166,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92950 #GBS

Lead and support medical informatics initiatives to improve underwriting workflows and risk assessment, collaborate with cross-functional teams, mentor underwriters, and develop medical guidelines. | Medical degree with clinical experience, informatics expertise, licensed to practice medicine, preferably board certified, and experience with EHR systems and digital health tools. | Location Designation: Hybrid - 1 day per quarter Role Overview: New York Life is seeking an experienced and forward-thinking Medical Director with expertise in innovation and medical informatics to join our Underwriting Innovation team. This role is ideal for a medical professional who has successfully bridged the gap between medicine, technology, and data — and is passionate about using informatics to drive innovation in mortality and morbidity risk assessment, digital underwriting, and operational efficiency. The ideal candidate will have a strong foundation in clinical practice and a proven track record applying informatics principles to improve decision-making, data integration, or patient and population health outcomes. As part of a collaborative team, you will guide initiatives related to Artificial Intelligence (AI), predictive models, underwriting rules, electronic health record (EHR) utilization, clinical viewers, data governance, and workflow optimization across the underwriting process. You will also play a critical role in supporting underwriting teams, developing and maintaining medical guidelines, and collaborating with cross-functional partners including data science, actuarial, technology, and product. This reports to our head of Underwriting Innovation for primary responsibilities and has a secondary (dotted) line of reporting to our Chief Medical Director. What You’ll Do: · Apply clinical and informatics expertise to support accurate, technology-enabled risk assessment of complex medical cases including the use of automations tools such as underwriting rules, AI and predictive models. · Serve as a liaison between medical, technology, analytics and data science teams to design and implement informatics solutions that improve underwriting workflows and decision-making. · Lead or support initiatives involving clinical data standardization, natural language processing (NLP), and EHR data ingestion and interpretation. · Evaluate external digital health trends and tools (e.g., wearables, digital biomarkers, telehealth data) for their potential integration into risk selection and assessment. · Review medical records, lab data, and diagnostic testing (including ECGs), providing consultative guidance to the underwriting team. · Mentor underwriters and junior team members on clinical concepts and emerging informatics practices. · Contribute to the development and refinement of evidence-based medical underwriting guidelines. · Collaborate with underwriters to integrate clinical insights with digital data sources (e.g., EHRs, structured health data, and patient-reported outcomes). What You’ll Bring: · Medical degree (MD/DO or equivalent) required; MPH, MS in Medical Informatics, or equivalent training in health data science, clinical informatics, or digital health preferred. Advanced medical practitioners including Physician Assistants and/or Nurse Practitioners with strong experience in Health Informatics will also be considered. · Minimum of 3 years clinical experience · Prior experience in life insurance, risk assessment, or the financial services sector is highly desirable. · Candidates should demonstrate experience with medical informatics or clinical innovation including implementing clinical decision support tools, health IT systems, or digital health platforms. · Strong understanding of EHR systems, healthcare terminology and interoperability standards (e.g., HL7, FHIR, ICD, CPT, LOINC, and SNOMED CT), and experience with one or more Electronic Health Record systems. · Exceptional communication skills and ability to collaborate across multidisciplinary teams. · Licensed to practice medicine in at least one U.S. state. · Board certification in Internal Medicine or Family Medicine preferred, though not required. · Board certification or eligibility for Board certification in Insurance medicine is highly desirable. ​ Pay Transparency Salary Range: $220,000 - $270,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 92456