New York Life

Lead and coordinate strategic initiatives across service operations ensuring successful execution and adoption. | 10+ years in strategy or operations leadership with strong execution skills and experience in financial services or insurance. | Location Designation: Fully Remote Location: There is a preference for candidates located within a commutable distance of our Philadelphia, PA or Bethlehem, PA offices, where key team members are based. Role Overview: The Corporate Vice President (CVP), Service Operations Delivery Lead is accountable for the execution and delivery of approved initiatives across the GBS Service Operations division, ensuring initiatives move from approval to successful implementation and user adoption. This role is accountable for translating strategic priorities into actionable initiatives, aligning work across all initiatives including technology and portfolio-funded efforts, and ensuring disciplined execution that delivers measurable business outcomes. This leader oversees the Experience Owner (EO) function and team, and partners closely with Senior Experience Owners (Sr. EOs), Operations leaders, and shared services to ensure strategy, planning, delivery, and adoption operate as a single, integrated continuum. This role partners closely with both the Business and Technology, with a scope of driving divisional strategic priorities across people, process, data, technology, and operating model changes. The CVP serves as a trusted advisor to leadership, helping shape strategy, manage priorities, and ensure execution stays focused on what matters most. What You’ll Do: Strategy, Planning & Enterprise Alignment • Translate Service Operations and GBS strategic priorities into clear initiatives, milestones, success measures, and KPIs. • Lead and coordinate all major initiatives across the GBS Service Operations division, including but not limited to portfolio-funded, technology-enabled, and business-led efforts. • Support the overall intake, prioritization, and ongoing refinement of strategic initiatives—ensuring focus, sequencing, and capacity alignment. • Monitor progress and outcomes across initiatives, providing transparent reporting on performance, risks, and interdependencies. • Support and help drive transformation initiatives such as digitization, data & analytics, AI enablement, operating model evolution, and new capability development. • Act as a trusted advisor to senior leaders by framing strategic options, trade-offs, and recommendations. Leadership & Team Oversight (Experience Owners) • Lead and mentor a centralized team of Experience Owners (EOs) who partner with business and technology teams to drive planning, delivery, and adoption. • Clarify and reinforce EO and Sr. EO roles, with EOs straddling both planning and delivery and Sr. EOs accountable for sustained adoption and outcomes within functional areas. • Maintain dotted-line oversight of Sr. EOs to ensure alignment, shared accountability, and consistent use of planning rhythms, tools, and success metrics. • Foster a culture of enterprise thinking, collaboration, transparency, and continuous improvement. Execution, Delivery & Business–Technology Integration • Drive initiatives from concept through execution by establishing clear ownership, readiness plans, and success criteria. • Coordinate delivery across business, technology, and shared services, ensuring dependencies, sequencing, and milestones are aligned and actively managed. • Serve as a key connector between strategy, execution, and technology enablement, ensuring technology work is driven by business priorities and fully integrated into business workflows and operating models. • Partner with Operations leaders, IT Program and Portfolio Managers, and shared services to ensure process, data, reporting, training, and communications readiness. • Facilitate and support Agile planning and delivery rhythms (e.g., PI Planning, readiness checkpoints) where applicable, without limiting scope to technology initiatives. • Track delivery effectiveness and business outcomes, including adoption, value realization, and operational impact. • Lead post-implementation reviews and hypercare activities, incorporating lessons learned into future planning and delivery cycles. Governance, Change & Communication • Provide oversight of change management and adoption strategies for priority initiatives • Ensure communications, training, and stakeholder engagement plans are coordinated and executed effectively. • Develop and deliver executive-level materials, including strategy updates, performance dashboards, risk insights, and recommendations. • Build and maintain strong relationships across lines of business, shared services, and external partners. • Champion a culture of continuous improvement, innovation, and accountability. What You’ll Bring: • Bachelor’s degree in Business, Management, or related field; advanced degree preferred. • 10+ years of experience in strategy, operations leadership, enterprise planning, or large-scale initiative execution within financial services or insurance. • Proven ability to lead complex, cross-functional initiatives spanning business and technology. • Strong experience translating strategy into execution with measurable outcomes. • Familiarity with Agile delivery environments and portfolio governance; Agile certification preferred but not required. • Exceptional facilitation, prioritization, and stakeholder management skills. • Strong executive communication and storytelling capability. • Experience or exposure to problem-solving and continuous improvement methodologies (e.g., Six Sigma, Lean, or similar) preferred. Core Competencies • Enterprise Strategy & Planning: Connects vision to executable priorities. • Strategic Execution: Drives disciplined delivery across diverse initiatives. • Business & Technology Partnership: Leverages technology as an enabler, not the driver. • Operational Readiness & Adoption: Ensures change delivers real results. • Leadership & Influence: Builds trust and alignment across senior stakeholders. • Continuous Improvement: Uses insight and feedback to refine strategy and execution. • Structured Problem Solving: Applies continuous improvement and root-cause methodologies to complex, cross-functional challenges. Pay Transparency Salary Range: $115,000-$165,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93471

Translate strategic priorities into actionable initiatives and oversee execution and user adoption across the GBS Service Operations division. | Bachelor's degree and 10+ years in strategy, operations leadership, or large-scale initiative execution, preferably in financial services or insurance, with proven ability to lead complex cross-functional initiatives. | Location Designation: Fully Remote Location: There is a preference for candidates located within a commutable distance of our Philadelphia, PA or Bethlehem, PA offices, where key team members are based. Role Overview: The Corporate Vice President (CVP), Service Operations Delivery Lead is accountable for the execution and delivery of approved initiatives across the GBS Service Operations division, ensuring initiatives move from approval to successful implementation and user adoption. This role is accountable for translating strategic priorities into actionable initiatives, aligning work across all initiatives including technology and portfolio-funded efforts, and ensuring disciplined execution that delivers measurable business outcomes. This leader oversees the Experience Owner (EO) function and team, and partners closely with Senior Experience Owners (Sr. EOs), Operations leaders, and shared services to ensure strategy, planning, delivery, and adoption operate as a single, integrated continuum. This role partners closely with both the Business and Technology, with a scope of driving divisional strategic priorities across people, process, data, technology, and operating model changes. The CVP serves as a trusted advisor to leadership, helping shape strategy, manage priorities, and ensure execution stays focused on what matters most. What You’ll Do: Strategy, Planning & Enterprise Alignment Translate Service Operations and GBS strategic priorities into clear initiatives, milestones, success measures, and KPIs. Lead and coordinate all major initiatives across the GBS Service Operations division, including but not limited to portfolio-funded, technology-enabled, and business-led efforts. Support the overall intake, prioritization, and ongoing refinement of strategic initiatives—ensuring focus, sequencing, and capacity alignment. Monitor progress and outcomes across initiatives, providing transparent reporting on performance, risks, and interdependencies. Support and help drive transformation initiatives such as digitization, data & analytics, AI enablement, operating model evolution, and new capability development. Act as a trusted advisor to senior leaders by framing strategic options, trade-offs, and recommendations. Leadership & Team Oversight (Experience Owners) Lead and mentor a centralized team of Experience Owners (EOs) who partner with business and technology teams to drive planning, delivery, and adoption. Clarify and reinforce EO and Sr. EO roles, with EOs straddling both planning and delivery and Sr. EOs accountable for sustained adoption and outcomes within functional areas. Maintain dotted-line oversight of Sr. EOs to ensure alignment, shared accountability, and consistent use of planning rhythms, tools, and success metrics. Foster a culture of enterprise thinking, collaboration, transparency, and continuous improvement. Execution, Delivery & Business–Technology Integration Drive initiatives from concept through execution by establishing clear ownership, readiness plans, and success criteria. Coordinate delivery across business, technology, and shared services, ensuring dependencies, sequencing, and milestones are aligned and actively managed. Serve as a key connector between strategy, execution, and technology enablement, ensuring technology work is driven by business priorities and fully integrated into business workflows and operating models. Partner with Operations leaders, IT Program and Portfolio Managers, and shared services to ensure process, data, reporting, training, and communications readiness. Facilitate and support Agile planning and delivery rhythms (e.g., PI Planning, readiness checkpoints) where applicable, without limiting scope to technology initiatives. Track delivery effectiveness and business outcomes, including adoption, value realization, and operational impact. Lead post-implementation reviews and hypercare activities, incorporating lessons learned into future planning and delivery cycles. Governance, Change & Communication Provide oversight of change management and adoption strategies for priority initiatives Ensure communications, training, and stakeholder engagement plans are coordinated and executed effectively. Develop and deliver executive-level materials, including strategy updates, performance dashboards, risk insights, and recommendations. Build and maintain strong relationships across lines of business, shared services, and external partners. Champion a culture of continuous improvement, innovation, and accountability. What You’ll Bring: Bachelor’s degree in Business, Management, or related field; advanced degree preferred. 10+ years of experience in strategy, operations leadership, enterprise planning, or large-scale initiative execution within financial services or insurance. Proven ability to lead complex, cross-functional initiatives spanning business and technology. Strong experience translating strategy into execution with measurable outcomes. Familiarity with Agile delivery environments and portfolio governance; Agile certification preferred but not required. Exceptional facilitation, prioritization, and stakeholder management skills. Strong executive communication and storytelling capability. Experience or exposure to problem-solving and continuous improvement methodologies (e.g., Six Sigma, Lean, or similar) preferred. Core Competencies Enterprise Strategy & Planning: Connects vision to executable priorities. Strategic Execution: Drives disciplined delivery across diverse initiatives. Business & Technology Partnership: Leverages technology as an enabler, not the driver. Operational Readiness & Adoption: Ensures change delivers real results. Leadership & Influence: Builds trust and alignment across senior stakeholders. Continuous Improvement: Uses insight and feedback to refine strategy and execution. Structured Problem Solving: Applies continuous improvement and root-cause methodologies to complex, cross-functional challenges. Pay Transparency Salary Range: $115,000-$165,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93471

Lead end-to-end delivery of Group Benefit Solutions product implementations, coordinating stakeholders and serving as primary client contact. | 1–2 years insurance or benefits experience, client-facing skills, bachelor's degree preferred, knowledge of Group Benefit products. | Location Designation: Fully Remote Role Overview: The Implementation Specialist is accountable for the end-to-end delivery of assigned New York Life Group Benefit Solutions (GBS) product implementations for new and existing clients. This role leads implementations from point of sale through transition to ongoing account management, ensuring timely, accurate, and high-quality execution. Operating under manager oversight, the Implementation Specialist independently manages a portfolio of low to moderate complexity cases and is responsible for overall implementation outcomes. The role provides structured client guidance, applies professional judgment within established guidelines, and drives cross-functional coordination to deliver a positive and seamless client experience. What You'll Do: End-to-End Implementation Ownership Owns the full lifecycle of assigned implementations, including enrollment readiness, data exchange setup, contract delivery, configuration, premium administration actions, and transition to service. Leads implementations independently — not in a support capacity — with direct accountability for timeliness, accuracy, and execution quality. Establishes and manages milestone timelines, proactively identifying risks and driving resolution to ensure successful go-live. Coordinates and aligns internal stakeholders including Data Exchange, Premium Administration, Enrollment, Contracts, Configuration, Claims, Sales, and Account Management. Ensures deliverables are completed in accordance with defined implementation standards, processes, and service expectations. Maintains comprehensive and accurate documentation throughout the implementation process. Client Guidance and Expertise Serves as the primary implementation lead and point of contact for clients, brokers, and internal partners during the implementation phase. Provides structured guidance and education to clients regarding plan design requirements, enrollment processes, data exchange specifications, and administrative workflows. Interprets client needs and translates them into clear operational requirements for internal teams. Advises clients on process requirements, timelines, risks, and best practices to support informed decision-making. Manages expectations through clear, proactive communication and professional issue resolution. Applies working knowledge of Group Benefit products (e.g., VB, LAD, Absence) to ensure accurate setup and client readiness. Decision-Making and Professional Judgment Operates with manager-level oversight, exercising independent judgment within established policies and implementation guidelines. Makes day-to-day decisions regarding scope clarification, milestone management, issue resolution, and stakeholder coordination. Escalates complex, non-standard, or high-risk issues appropriately to leadership. Balances multiple concurrent implementations, prioritizing effectively to meet service and quality expectations. Identifies routine process improvement opportunities and participates in continuous improvement initiatives. Scope Manages implementations for stand-alone policies across the Group Benefit product suite for clients with fewer than 1,000 lives. Oversees a portfolio of low to moderate complexity implementations. Does not supervise other employees but may provide informal guidance related to implementation processes. Requirements 1–2 years of experience in insurance, benefits, or a related industry. 1–2 years of client-facing or customer-facing experience preferred. Working knowledge of one or more Group Benefit products. Strong organizational skills with demonstrated ability to manage multiple timelines. Effective written and verbal communication skills. Ability to exercise sound judgment within defined processes and policies. Bachelor’s degree preferred or equivalent work experience. Pay Transparency Salary Range: $65,000-$92,500 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93487

Manage an assigned caseload of Long-Term Disability claims including eligibility determination, strategic case planning, and stakeholder communication. | Requires minimum 3 years professional experience or bachelor's degree, strong communication, organizational, critical thinking skills, and proficiency in MS Office. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The LTD Claim Manager is responsible for accomplishing training requirements, learning, and applying the LTD concepts gained in classroom and on the job training to successfully manage an assigned LTD caseload. The Claim Manager is responsible for the development of strategic case plans informed by customer & key stakeholder interactions, leveraging Technical Coaches and Team Leaders where appropriate. As a key customer-facing role, the Claim Manager will communicate with customers, employers and treating providers. The LTD Claim Manager will manage an assigned caseload of Long-Term Disability cases. This includes management of claims with longer duration and evolving medical conditions. LTD Claim Managers will partner with Team Leaders and Technical Coaches for guidance on having meaningful and transparent conversations with their customers and clinical partners to gather the information most relevant to each claim. It also requires potentially complex monthly benefit calculations, which will be reviewed for accuracy. The Claim Manager will also evaluate customer eligibility and interact with internal and external customers including, but not limited to, customers, employers, physicians, internal business matrix partners and attorneys, etc. to gather the information to make the decision on the claim. What You'll Do: As a Long-Term Disability Claim Manager, with oversight and on an increasing scheduled basis, you will - • Proactively manage your block of claims by regularly talking with and knowing your customers, their level of functioning, and having a command of case facts for each claim in your block. • Develop and document Strategic Case Plans that focus on the future direction of the claim using a holistic viewpoint • Determine customer eligibility by reviewing contractual language and medical documentation, interpret information and make decisions based on facts presented • Leverage claim dashboard to manage claim inventory to determine which claims to focus efforts on for maximum impact • Have probing conversations with customers and employers regarding return-to-work opportunities and communicate with an action-oriented approach. • Work directly with clients and Vocational Rehabilitation Counselors to facilitate return to work either on a full-time or modified duty basis • Ask focused questions of internal resources (e.g., nurse, behavioral, doctor, vocational) and external resources (customer, employer, treating provider) to question discrepancies, close gaps and clarify inconsistencies • Have detailed phone conversations with both customers and physicians to medically manage claims from initial medical requests to reviewing and evaluating ongoing medical information • Execute on all client performance guarantees • Respond to all communications within customer service protocols in a clear, concise, and timely manner • Make fair, accurate, timely, and quality claim decisions • Adhere to standard timeframes for processing mail, tasks, and outliers • Support and promote all integration initiatives (including Family Medical Leave, Life Assistance Programs, Integrated • Personal Health Team, Your Health First, Healthcare Connect, etc.) • Clearly articulate claim decisions both verbally and in written communications • Understand Corporate Compliance, Policies and Procedures and best practices • Stay abreast of ongoing trainings associated with role and business unit objectives What You'll Bring: • High School Diploma or GED required, with 3 years minimum of professional experience or bachelor’s degree strongly preferred • Experience in hospital administration, medical office management, financial services and/ or business operations is a (+) • Comfortable talking with customers and having thorough phone conversations • Excellent organizational and time management skills • Strong critical thinker • Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously • Ability to focus and achieve production goals through high quality work • Proficiency with MS Office applications is required (Word, Outlook, Excel) • Strong written and verbal skills demonstrated in previous work experience • Proven skills in positive and effective interaction with challenging customers • Experience in effectively meeting/exceeding individual professional expectations and team goals • Must have the ability to work with a sense of urgency and be a self-starter with a customer focus mindset • Comfortable giving and receiving feedback • Flexible to change and highly cooperative • Demonstrated analytical and math skills Critical Capabilities: • Critical Thinking • Trust and Transparency • Bias for Action • Leads with Agility • Customer Orientation It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is two weeks from the Posting Date listed above. #LI-ML1 #LI-REMOTE ​ Pay Transparency Salary range: $50,000-$71,500 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92810 #GBS

Lead and manage a team to deliver end-to-end client implementations with operational governance and strategic leadership. | Requires 5+ years of progressive leadership experience in implementation or client delivery environments and strong operational and strategic skills. | Location Designation: Fully Remote Role Overview: The Implementation Director provides strategic leadership and operational governance for end-to-end client implementations for Group Benefit Solutions (GBS). This role leads a team of Implementation Resources to ensure consistent, high-quality delivery of complex, multi-product implementations. The Director translates organizational strategy into execution standards, drives service excellence, and ensures operational effectiveness across life, accident, disability, and voluntary products. The role is accountable for client outcomes, implementation velocity, operational efficiency, and overall service differentiation in the marketplace. What You'll Do: Leadership & Talent Development • Lead and develop a team of 10–15 implementation resources. • Foster a high-performance culture focused on accountability, continuous improvement, recognition, and open communication. • Coaches on consultative skills and client-centric decision-making. • Recruit, develop, and retain top talent while building bench strength. Implementation Governance & Execution • Oversee end-to-end execution of multi-product implementations, ensuring consistent workflows across Salesforce Workflow+. • Drive adherence to our service excellence within the team and in all interactions with business partners throughout the operation through conducting process confirmations and monitoring of team performance metrics. • Align client complexity and product mix with appropriate implementation resources. • Manage workload balancing and resource assignments to support peak demand. • Serve as escalation point for complex client and cross-functional challenges. Operational Excellence & Transformation • Own quality, satisfaction, efficiency, and implementation outcomes of department. • Establish and manage KPIs and OKRs; leverage analytics to drive decision-making. • Translates organizational strategy and market expectations into actionable priorities and execution standards. • Identify process gaps, risks, and improvement opportunities in partnership with process owners. • Lead and support operational transformation initiatives, including AI and automation adoption. • Drive consistency, scalability, and continuous improvement across implementation practices. Strategic Partnership & Client Experience • Represent Client Readiness in cross-functional and enterprise initiatives. • Build strong partnerships with Distribution, Operations, Product, and Account Management. • Engage directly with clients and brokers as needed, incorporating Voice of the Customer (VoC) and NPS insights to strengthen service differentiation. • Ensure implementation delivery fulfills commitments made during the sales process through transparency, communication, product expertise, and service excellence. What You'll Bring: Required Experience & Expertise • Demonstrated leadership experience within implementation, onboarding, operations, or client delivery environments. • Strong understanding of group benefits products and multi-product implementation complexity. • Proven experience leading in matrixed, cross-functional environments. • Track record of driving operational excellence, workflow optimization, and scalable process improvements. • Experience leading change and supporting operational transformation initiatives. • Ability to manage complex issues, escalations, and multiple workstreams in a fast-paced environment. Leadership Capabilities • Strategic and systems thinker who anticipates downstream impacts and drives scalable solutions. • Consultative leader who influences through expertise and partnership. • Strong ownership mindset with clear accountability for outcomes. • Effective change leader with resilience and transparency. • Executive presence with ability to engage senior internal and external stakeholders. • Data-driven decision maker with strong analytical and problem-solving skills. • Excellent communication, negotiation, and interpersonal skills. Education • Undergraduate degree preferred. • 5+ years of progressive leadership experience preferred. Pay Transparency Salary Range: $100,000-$135,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93468

Configure employer leave and Short-Term Disability plans in a vendor platform and support clients through onboarding and requirements gathering. | 3+ years experience with group insurance products and skills in stakeholder management, policy interpretation, and communication. | Location Designation: Fully Remote Role Overview: New York Life Group Benefit Solutions (GBS) is seeking an Absence Planning System & Support Specialist to join our Implementation team. This role blends hands-on system configuration, client onboarding support, and structured testing to enable accurate, efficient, and scalable setup of employer leave and Short-Term Disability (STD) plans within our vendor partner platform (myLeaveGuide Pro). You’ll be a key client-facing configuration partner—working with employers and brokers, as well as Implementation Managers, account teams, product partners, and the vendor—to gather requirements, translate plan provisions into system configurations, validate accuracy, and continuously improve the setup experience. What You’ll Do: Client Engagement & Stakeholder Management Lead client and broker working sessions to gather inputs, walk through the portal, confirm plan intent, and drive timely decisions. Coordinate across internal partners and the vendor by documenting requirements, managing dependencies, and closing gaps that impact setup and timelines. Plan Data Intake & Analysis Gather and analyze plan, eligibility, and workflow requirements; translate into configuration-ready templates. Identify data gaps and resolve them with stakeholders; track updates through final approval. Improve and standardize the data collection process to reduce manual effort and rework across implementations. System Setup & Configuration Create and configure employer accounts in myLeaveGuide Pro in accordance with internal standards and client needs. Configure custom benefits and employer-specific overrides; set workflow policies and document configuration rationale. Quality Assurance & Validation Execute structured testing and validation; manage access codes for testing and deployment. Confirm benefit accuracy, eligibility rules, waiting periods, and job protection settings; update configurations based on results and feedback. Documentation & Continuous Improvement Maintain configuration and testing records; contribute to baseline templates, standards, and playbooks. What You’ll Bring: 3+ years of experience with group insurance products; benefits administration, HRIS implementation, leave management, or configuration preferred. Strong stakeholder management skills: able to coordinate inputs, negotiate priorities, and drive decisions to closure. Ability to interpret leave and disability policies and translate requirements into system configurations. High attention to detail with strong analytical and organizational skills. Excellent written, verbal, and presentation skills; able to explain complex plan provisions clearly. Proficiency with Microsoft Excel, Word, PowerPoint; familiarity with SharePoint, Salesforce, and collaboration tools is a plus. #LI-MS5 ​ Pay Transparency Salary Range: $75,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93380

Develop and implement a data governance framework, build and manage data stewardship, and ensure data quality and compliance across the organization. | Requires 5+ years in data governance or management, experience with governance tools, and understanding of regulatory requirements; your background is primarily legal and compliance-focused, not data management. | Location Designation: Fully Remote Job Title: New York Life Group Benefits Solutions (GBS) - Data Governance and Stewardship Leader Location: Remote or Hybrid/Philadelphia, PA or New York Office Reports To: GBS Business Data Strategy Lead Employment Type: Full-Time Business Overview: The GBS Data Governance and Stewardship Leader will establish and scale a sustainable data governance framework as part of the Center of Excellence (COE). This role is responsible for driving data definitions and quality, delivering best‑practice training, and ensuring adherence to governance policies across the organization. As a key member of the COE Data & Analytics team, the leader will partner with IT and business teams to ensure that data can be trusted, remains secure, and is effectively leveraged to support strategic and operational decision‑making. Role Overview: We are seeking an experienced Data Governance and Stewardship professional to lead the development and execution of a data governance and management framework. This role ensures data consistency, compliance, and integrity across financial and operational domains, including Sales, Underwriting, Operations, Claims, Actuarial, and Finance. Working closely with business leaders, technology teams, and data professionals, this role supports New York Life’s Data Strategy by enhancing data discoverability, quality, and compliance. The leader will develop governance policies, standards, and best practices; drive stewardship and ownership across departments; and manage critical initiatives related to data classification, cataloging, quality, access, and usage. Additionally, this role monitors and reports on the performance and compliance of the overall data governance program, ensuring data is well organized, accessible, secure, and valuable. What You'll Will Do: Develop and lead the implementation of the data governance roadmap. Play a key role in establishing an division-wide data governance framework, with a focus on governing data as an enterprise asset, addressing regulatory requirements, and protection of sensitive data through organizational behavior, policies and standards, governance metrics, processes, and related tools. Support the mission and goals of the cross-functional Data Governance Council. Collaborate with data product managers, SMEs, and engineers to capture business context, align it with technical architecture and strengthen metadata documentation. Expand metadata repository to include source-to-target data lineage mapping and Business-friendly names for technical fields. Drive adoption of governance tools through training sessions, user enablement, and data owner/steward playbooks. Support Governance Technologies: Assist in the implementation and maintenance of platforms such as: Data Catalog (e.g., Collibra, Atlan) Master/Reference Data Management (MDM/RDM) Data Quality tools Key Responsibilities Lead the Data Governance Strategy: Develop and execute a data governance framework that aligns with corporate priorities, regulatory compliance, and business needs. Establish Data Stewardship: Build and manage a network of business and technical data stewards. Define roles, responsibilities, and operating procedures. Facilitate Data Stewardship meetings to drive adoption of standards and resolve issues. Operationalize Data Governance: Help bring our Data Governance and Data Management framework to life by embedding best practices into project workflows and everyday work. Organizational Alignment: Partner with New York Life’s Corporate Data Governance and Data Management teams to ensure alignment. Ensure Data Quality & Integrity: Oversee data quality initiatives including management of consolidated data sets. Enable Data Standardization: Provide data and business analysis support to harmonize data across the applications. Data Ownership & Accountability: Promote accountability and best practices for data stewardship across the organization. Policy and Standards Development: Establish data definitions, naming conventions, classification schemas, and metadata standards. Regulatory and Risk Compliance: Ensure compliance with privacy, security, and regulatory requirements (e.g., HIPAA, FINRA, SOC 2, ERISA, GDPR, CCPA, NY DFS etc.). Collaboration Across Functions: Serve as a liaison between Business and Technology to ensure that data related business requirements for governing data are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning. Tooling and Enablement: Assess and implement data governance technologies as needed and establish usage protocols. Change Management: Lead communication, training, and engagement to cultivate a data ownership mindset across the organization. Continuous Improvement: Monitor and measure the effectiveness and maturity of the data governance program, and report on key performance indicators and metrics. What You'll Bring: Required 5+ years of experience in data governance, stewardship, or data management. Proven experience leading data governance and management initiatives in complex environments. Strong Insurance Industry Experience (Group Benefits Industry strongly preferred). Strong understanding of data lifecycle management, data quality frameworks, metadata management, and data classification. Skilled in data lineage, master data management (MDM), and data cataloging tools. Experience implementing and operating a data governance framework across business and technology. Experience building governance in federated data environments and across complex/hybrid data ownership structures. Strong experience in people and relationship management. Ability to effectively challenge all levels of an organization and offer value-add solutions to meet data governance objectives. Familiarity with SQL, Python and data modeling concepts. Working in Agile environments using Jira, Confluence, and SharePoint are a plus. Strong understanding of regulatory and compliance requirements. Hands-on experience with Atlan or similar metadata management tools. Familiarity with data quality and observability tools (e.g., Anomalo).#LI-VL1 #LI-HYBRID ​ Pay Transparency Salary Range: $100,000-$143,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93386

Supports clients and brokers by providing accurate, proactive service across multiple insurance product lines, managing complex situations independently, and collaborating with internal teams. | Requires at least 4 years in client service or benefits administration, with knowledge of claims, STD, LTD, Life, and AD&D processes, and strong communication and problem-solving skills. | Location Designation: Fully Remote Role Overview: The Senior Client Service Representative supports clients and brokers across all product lines—including Life, AD&D, Short-Term Disability (STD), and Long-Term Disability (LTD)—delivering proactive, accurate, and efficient service. This role requires advanced problem-solving, strong business acumen, and the ability to manage complex client situations independently. The senior representative demonstrates a high level of product and process expertise, provides mentorship to peers, and collaborates across departments to ensure consistent, high-quality service delivery. What You'll Do: Respond to emails and inquiries from clients and brokers, gather key information, assess complexity, and determine whether to resolve or route. Exercise advanced judgment to handle escalated or sensitive situations effectively. • Demonstrate a strong understanding of all Group Benefit Solutions products and services, with particular expertise in STD and LTD, while also maintaining solid knowledge of claims, Life, and AD&D processes to provide accurate guidance and coordinate with specialized teams when appropriate. • Communicate clearly and professionally, set expectations on timing, and conduct timely follow-ups to keep clients and brokers informed. Proactively identify potential issues and take ownership of resolution. • Handle a broad range of service requests, including Evidence of Insurability (EOI), billing inquiries, claims status, eligibility updates, and policy interpretation, ensuring accurate and timely responses. • Analyze client needs and trends to identify root causes of service issues and recommend process improvements or systemic solutions. • Collaborate closely with internal partners including Claims, Billing, Underwriting, and Distribution to ensure seamless service and issue resolution across functions. • Serve as an escalation point for complex client matters and provide guidance, training, and mentorship to Client Service Representatives and internal partners on products, services, and processes related to client servicing. • Prepare and deliver web and telephonic presentations with clients and brokers to educate, train, and inform on benefits, services, and self-administration tools. • Identify and recommend process improvements that enhance client experience, accuracy, and operational efficiency. • Build and maintain productive partnerships across the organization, ensuring consistent alignment on service standards and client commitments. • Maintain expert knowledge of group products, services, systems, and procedures to serve as a reliable resource within the service center. • Participate in feedback sessions, training, and cross-functional meetings to contribute insights and enhance overall service effectiveness. • Serve as a subject matter expert (SME) for projects, system enhancements, or initiatives impacting client servicing. What You'll Bring: Bachelor’s degree preferred, or equivalent combination of education and relevant experience. • Minimum of four (4) years of experience in a client service, operations, or benefits administration role within insurance, financial services, or a related industry. • Strong understanding of and hands-on experience with claims, Short-Term Disability (STD), and Long-Term Disability (LTD) processes, along with familiarity with group Life and AD&D products. • Demonstrated ability to independently resolve complex service situations with professionalism, accuracy, and sound judgment. • Exceptional communication, analytical, and organizational skills. • Ability to manage multiple priorities in a high-volume, fast-paced environment while maintaining precision and follow-through. • Strong collaboration skills and a commitment to knowledge sharing, team success, and continuous improvement. Competencies • Advanced problem-solving and critical thinking • Client advocacy and service excellence • Collaboration and cross-functional coordination • Accountability and ownership • Product and process expertise • Professional maturity and adaptability ​ Pay Transparency Salary Range: $58,000-$83,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93245

Conduct market and competitive research, analyze trends and competitor strategies, support AI tool implementation, maintain intelligence repositories, and communicate insights to stakeholders. | 4-6 years of market research or competitive analysis experience, preferably with Group Insurance knowledge, strong analytical and communication skills, and ability to work independently and collaboratively. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: We are seeking an experienced and detail-oriented professional to join the Group Benefit Solutions (GBS) Marketing Insights & Technology team. This role supports the development and execution of competitive intelligence and market research efforts that help inform business strategies across product, marketing, and sales. The ideal candidate will have a solid foundation in market research and a working knowledge of the Group Insurance industry. This position contributes to key initiatives by analyzing trends, monitoring competitors, and preparing high-quality insights and presentations that help internal teams respond to market shifts and capitalize on opportunities. What You'll Do: • Conduct market and competitive research to identify industry trends, customer needs, and emerging opportunities. • Analyze competitor strategies, offerings, and positioning to support business decisions. • Support the implementation and use of AI-driven tools and technologies for competitive intelligence. • Maintain a centralized repository of competitive intelligence and ensure data accuracy and accessibility. • Assist in developing presentations and reports that communicate findings to cross-functional stakeholders. • Collaborate with partners across marketing, product, and distribution to integrate insights into planning and execution. • Monitor competitor communications, industry publications, and regulatory developments. • Contribute to continuous improvement of research processes and tools. What You'll Bring: • Bachelor’s degree in Marketing, Business, Economics, or a related field. • 4–6 years of experience in market research, business intelligence, or competitive analysis. • Knowledge of the Group Insurance industry strongly preferred. • Proficiency with market research tools and analytical software; experience with AI tools is a plus. • Strong analytical skills with the ability to translate data into actionable insights. • Effective communicator, capable of summarizing complex information for diverse audiences. • Demonstrated ability to manage multiple tasks and work both independently and collaboratively. • Customer-focused and results-oriented. • Strong critical thinking and attention to detail. • Highly motivated self-starter. • Collaborative and team-oriented with excellent interpersonal skills. • Adaptable to fast-paced and evolving business environments. • Proactive and resourceful in solving problems and managing time effectively. ​ Pay Transparency Salary range: $90,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92665 #GBS

Process trades and client requests for stable value products, resolve service issues, maintain client relationships, and support internal teams. | 3-5 years financial services client service experience with annuities or stable value products, strong communication and organizational skills, and preferably a bachelor's degree. | Location Designation: Hybrid - 3 days per week Role Overview: The Institutional Client Service Representative plays a critical role in supporting institutional clients across our Stable Value and Guaranteed Products business lines. In this role, you will ensure accurate trade processing, resolve service-related issues, and provide timely, high-quality client support. You will also build and maintain strong relationships with clients and internal partners, contributing to the continued growth and success of our institutional business. Training & Development You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. Our supportive environment is designed to help you build the skills needed to excel, while providing opportunities for career advancement within Client Services and the broader Institutional Investments team. What You'll Do: Process trades for Guaranteed Products and the Stable Value Investments Group in compliance with audited operational procedures. Support the Participating ("Par") Group by processing contractholder-directed annuities and lump sum requests, and by responding to contract-related inquiries. Resolve service-related issues, including "not in good order" situations from NSCC trading, using established departmental procedures. Provide accurate and timely information to stable value clients, including pricing, accrued/credited interest calculations, account balances, audit inquiries, and tax reporting support. Establish and maintain strong internal and external relationships by assessing client needs and responding effectively. Demonstrate a solid understanding of Stable Value client operational procedures, industry practices, and regulatory requirements; effectively communicate this information to clients. Maintain strong working knowledge of applications, products, and services to support evolving client needs. Maintain records and files in accordance with company business policies. Partner with internal teams (Investments, Operations, Compliance, etc.) to ensure seamless client service and resolution of complex inquiries. Identify and recommend process improvements that enhance efficiency, accuracy, and client satisfaction. What You'll Bring: 3-5 years of client service or operations experience in financial services, preferably with annuities, stable value, or retirement products. Background and knowledge of Group Annuity Contracts and/or Stable Value Contracts and terminology. Excellent time management, organizational, and multi-tasking skills to manage a varied workload effectively. Strong computer skills with proficiency in Microsoft Office applications. Strong written and verbal communication skills. Bachelor's degree in Business, or related field preferred. Ability to adapt quickly and remain effective in a dynamic, fast-paced environment. Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery. Flexible and resilient in a changing environment. Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights. #LI-KH1 #LI-HYBRID #LI-REMOTE Pay Transparency Salary Range: $50,000-$65,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92590

Lead and execute internal and external communications strategies for group insurance businesses, manage a team and external agencies, and support senior leadership with messaging and change communications. | 10+ years corporate communications experience in financial services or insurance, strategic advisor to executives, people management, strong writing and storytelling, media relations, project management, and experience with AI tools. | Overview Location Designation: Hybrid 3 days per week Corporate Vice President, Group Insurance Communications This role is a hybrid schedule in any of the following locations: New York, NY, Philadelphia, PA, Pittsburgh, PA, Eden Prairie, MN, Farmington, Plano, TX, Overland, KS, Phoenix, AZ, Glendale, CA Role Overview We are seeking a Corporate Vice President, Group Insurance Communications. Reporting to the VP and head of Strategic Businesses Communications, this individual will be responsible for developing and executing comprehensive internal and external communications strategies for New York Lifes Group Insurance businesses, including Group Benefit Solutions (GBS); Group Membership Association Division (GMAD); and Institutional Life. This role will serve as a strategic communications partner to senior leadership while managing a direct report and coordinating with external PR agency support to deliver integrated communications programs that drive business objectives and enhance stakeholder engagement. What Youll Do Lead communications planning and execution for both GBS and GMAD; provide some communications support for Institutional Life business. Craft compelling, consistent narratives that articulate the value proposition and competitive differentiation of Group Insurance businesses to internal and external audiences. Develop leadership communications including executive messaging, town halls, employee meetings, intranet content, and video communications that build understanding and alignment around business priorities. Partner with HR and business leaders to communicate organizational changes, policy updates, and strategic initiatives that impact Group Insurance teams and stakeholders. Develop and execute change communications strategies that help employees navigate transitions, embrace evolving business priorities, and understand new processes. Manage external communications initiatives including media relations and leadership social media to elevate the profile of GBS, GMAD and its leadership teams; partner with colleagues in Marketing to align on broader messaging and strategic approach. Collaborate with external PR agency partners to secure media coverage of the business, coordinate press activities, and manage external communications deliverables; develop and maintain relationships with key industry media relevant to Group Insurance markets. Support crisis communications and issues management as needed, working closely with Corporate Communications colleagues. Establish and track key performance indicators for communications initiatives, including intranet engagement metrics, employee survey results, and media coverage analysis; leverage data and feedback to continuously refine communications approaches and demonstrate business impact. Leverage and stay current with communications best practices and emerging technologies, including generative AI tools, to enhance team capabilities and content quality. What Youll Bring 10 years of progressive corporate communications experience within Fortune 500 companies, with demonstrated expertise in financial services and/or insurance. Proven experience as a strategic communications advisor to senior executives, with ability to provide sound counsel and navigate complex organizational dynamics. Strong track record in change management communications, including supporting large-scale business transformations, organizational restructuring, or culture change initiatives. Demonstrated people management experience with ability to develop talent and lead high-performing teams. Expert-level writing, editing, and storytelling skills, with the ability to craft compelling narratives for diverse audiences. Experience managing both internal communications programs and media relations, with proven ability to balance competing priorities and stakeholder needs. Strong project management capabilities with experience coordinating multiple communications initiatives simultaneously in fast-paced environments. Collaborative leadership style with executive presence and ability to build trust and influence across organizational levels. Experience working with external agency partners and managing integrated communications programs. Strategic mindset with strong analytical skills and comfort using data to inform communications decisions and measure impact as well as working with AI and emerging digital tools for content development and communications automation. Bachelors degree in Communications, English, Journalism, Marketing, or related field required. Hybrid work environment: Office presence Tuesday through Thursday, with flexibility to work from home Mondays and Fridays. Pay Transparency Salary Range: $117,500-$180,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individuals experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, youll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive whats next, and your growth powers it. Our Benefits We provide a full package of benefits for employees and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space. Recognized as one of Fortunes Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. Were proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs. Job Requisition ID: 92550 About NY Life Insurance Company Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each otherproviding the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs. Required Legal Notices All Candidates Please Click Here #J-18808-Ljbffr

Manage end-to-end implementation processes for large-scale clients, coordinate across teams, ensure compliance and documentation accuracy, and champion client experience. | 3-5+ years in benefits implementation or project coordination, familiarity with group insurance products, strong communication and organizational skills, and ability to manage timelines and cross-department collaboration. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. As a National Implementation Manager within our Group Benefit Solutions (GBS) division, you will play a key role in delivering seamless onboarding experiences for large‑scale clients (5,000+ lives). You’ll help manage the implementation process across product lines and collaborate with internal and external stakeholders to ensure successful delivery of client commitments. This role is ideal for someone who thrives in client‑facing environments, enjoys cross‑functional collaboration, and excels at driving execution through precision, communication, and service excellence. What You’ll Do: Support End‑to‑End Implementations • Help coordinate the implementation process for newly sold or renewing clients, ensuring all deliverables are met on time and to a high standard. Manage Project Plans and Timelines • Assist in developing and maintaining implementation calendars, facilitating meetings, and communicating deadlines to clients, brokers, and internal teams. Coordinate Across Teams • Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operational teams to align goals, documentation, and service delivery. Ensure Documentation and Compliance • Review enrollment and policy materials for accuracy, ensure compliance with contractual/legal standards, and obtain client approvals on required documentation. Enhance Communication and Engagement • Help execute effective communication and enrollment strategies tailored to each client’s needs, collaborating with marketing and operations for timely delivery of materials. Identity and Resolve Issues • Assist in addressing potential roadblocks, flagging red flags, and helping to resolve issues that may arise throughout the onboarding process. Support Internal Process Improvement • Participate in internal knowledge‑sharing, support training initiatives, and contribute to continuous improvement efforts within the implementation function. Champion Client Experience • Consistently deliver on client expectations by ensuring transparency, responsiveness, and a solution-oriented approach throughout the implementation journey. What You’ll Bring: • 3–5+ years of experience in benefits implementation, client onboarding, or project coordination (insurance or healthcare preferred) • Bachelor’s degree preferred (or equivalent professional experience) • Familiarity with group insurance products (life, accident, disability) and related administrative processes • Strong communication skills—written, verbal, and presentation—with the ability to engage directly with clients and internal partners • Experience managing timelines, tracking deliverables, and coordinating across departments in a fast‑paced environment • Collaborative, proactive mindset with a strong focus on service excellence and client satisfaction • High attention to detail and strong organizational skills • Proficiency with tools such as Microsoft Excel, PowerPoint, and collaboration/project management platforms (e.g., SharePoint, Smartsheet, Salesforce) is a plus • Ability to identify process gaps and recommend improvements based on client and team feedback ​ Pay Transparency Salary range: $85,000-$120,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92523 #GBS

Review medical records and tests, support underwriting, develop medical guidelines, and contribute to regulatory, compliance, and workflow projects. | Licensed physician with at least 3 years clinical experience, medical board certifications, strong communication and computer skills, and willingness to work hybrid or remotely with travel. | Location Designation: Hybrid - 1 day per quarter • *Remote work will be considered for candidates with relevant industry experience only.** Otherwise, this role will require the ability to work a Hybrid schedule (on-site Tuesdays, Wednesdays and Thursdays) in our New York Home Office. Role Overview: We are seeking a physician to join our dynamic and cohesive team of Medical Directors. The successful candidate will possess a broad and deep knowledge of clinical medicine and can apply that knowledge to accurately assess mortality and morbidity risks of complex medical impairments. Additionally, the Medical Director would exhibit a balance of professionalism, motivation, curiosity, customer service, and strong communication skills. What You’ll Do: The daily functions of the Medical Director include the review of medical records, interpretation of ECGs and laboratory results, consultative support for the Underwriting Team, and the development of medical underwriting guidelines. Medical Directors determine the appropriate risk category of an insurance applicant in collaboration with the underwriter relative to the applicant’s medical history, company guidelines, and the competitive market. Our Medical Directors help teach Underwriters about medical impairments. As a Medical Director gains experience, the role includes projects which leverage medical knowledge as applied to business needs. These projects may include contributing to regulatory and compliance efforts, driving workflow optimization with automation and AI technology, and guiding the use of data and analytics to predict mortality and morbidity risks. For physicians new to the industry, this is a hybrid position based in our corporate headquarters in New York City. A Medical Director with life insurance experience may work remotely with periodic visits to the Home Office. What You’ll Bring: Medical degree (MD/DO or equivalent). Licensed to practice in a U.S. state. Excellent clinical knowledge, including skillful interpretation of ECGs and laboratory results, with a minimum of 3 years of clinical experience. A commitment to undertake nonclinical work. Preference will be given to candidates who are board certified in Internal Medicine or Family Medicine; however, candidates with broad clinical knowledge certified in other specialties are invited to apply. Strong communication and organizational skills. Strong computer skills with Microsoft Outlook, Teams, Word, PowerPoint, Excel, SharePoint, etc. Experience as a life insurance Medical Director is desirable but not required. Board certification/eligibility in Insurance Medicine will be expected for applicants who currently work in the Life Insurance industry. Physicians new to the industry are expected to work towards board certification in Insurance Medicine. Occasional travel will be necessary. ​ Pay Transparency Salary Range: $220,000 - $270,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 92458

Handle inbound client and broker inquiries related to group benefits, triage and resolve or escalate service requests, and maintain client communication. | Bachelor’s degree or equivalent experience, minimum 2 years customer service experience, knowledge of group benefits products, strong communication and organizational skills. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Client Service Representative is a client-facing role that handles inquiries via toll-free line or general service email box from clients / brokers in Select and Middle Market segments up to five thousand lives. This role will serve as a triage unit for all work coming into Client Services for simple and complex inquiries, as well as escalated service situations. The Client Service Representative will work independently to process the inquiry / request or determine the appropriate area to handle. The Client Service Representative is a result-oriented problem solver who is considered an expert in customer service. What You'll Do: • Answer inbound calls and e-mails from clients and brokers in the Select and Middle Market segments, gather critical information, swiftly assess type of inquiry and determine the level of complexity to process or direct the work to the appropriate area for handling. • Interact professionally with clear, effective communication and set the appropriate expectations on the timeline of deliverables. Conduct timely follow ups as needed to keep client / broker informed of status. • Responsible for handling inquiries, such as form requests, EOI and claims status, contact changes, billing / commission questions and providing timely responses to the client or broker. • Manage and monitor requests within internal systems and refer changes to support team, while still maintaining oversight of delivery for timeliness and accuracy. • Coordinate with internal business partners to ensure client needs are met and potential problems are averted. • Demonstrate the ability to work with appropriate Group Benefit Solutions resources to resolve service inquiries. • Develop and maintain business partnerships to ensure service issues are managed proactively, accurately and effectively with all business partners. • Possess extensive knowledge of products and services and a thorough understanding of processes related to servicing clients / brokers. • Participate in regularly scheduled feedback, training and information exchange sessions with key business partners. What You'll Bring: • Bachelor’s Degree or equivalent previously related work experience; minimum of 2 years experience in customer service. • Strong understanding of group products and services, with demonstrated expertise in STD and LTD products. • Ability to quickly understand the client’s needs and expectations. • Proven ability to operate in a fast-paced, customer service environment. • Demonstrated organizational, time management and interpersonal skills. • Strong analytical ability and attention to detail. • Ability to effectively solve issues to resolution. • Preferred minimum two years’ experience with multiple software and system-based applications, including Microsoft Office Suite. • Strong verbal / written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. • Ability to manage multiple and divergent priorities and deadlines, high volume of service requests and work independently and proactively, negotiate and manage expectations for mutually acceptable solutions. ​ Pay Transparency Salary range: $50,000-$65,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92445 #GBS