New York Life

Lead strategic vision and execution of client and broker reporting to enhance partner experience and manage analytics teams. | Bachelor's degree with 10+ years in data analytics or digital product management, preferably in financial services, with expertise in data visualization and cross-functional leadership. | Location Designation: Hybrid - 3 days per week Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Alternate locations: Chattanooga, TN (Tennessee); Des Moines, IA (Iowa); New York, NY (New York); Philadelphia, PA (Pennsylvania) ** We are open for a fully remote schedule for candidates located in Iowa; or for well-qualified candidates. ** Role Overview: The CVP, Head of Client and Broker Data and Insights leads the strategic vision, design, and execution of client and broker reporting across GBS’s digital and data ecosystem. This role is accountable for creating a unified, data-driven storytelling strategy that enhances the client, broker, and distribution partner experience from pre-sales through post-sales. By integrating the Employer Portal (DIAL), CARI, stewardship data reporting, and broker portfolio insights under a cohesive framework, the Head of Client and Broker Data and Insights ensures alignment in how data is structured, visualized, and leveraged to demonstrate GBS’s value proposition. This position plays a pivotal role in transforming client- and broker-facing data into a differentiator, reinforcing GBS’s position as a leader in data visualization, insight generation, and market-facing enablement. The CVP will partner across business, technology, UX, distribution, account management, underwriting, finance, compensation, and operations to create a consistent, seamless experience that supports business growth, client engagement, broker confidence, and operational excellence. They will lead the Client Informatics and Analytics teams, with direct accountability for a combined team of eight professionals focused on client, broker, and distribution data insights. What You’ll Do: Strategic Leadership · Develop and execute a holistic Client and Broker Reporting strategy across all client- and broker-facing platforms, ensuring consistency in data architecture, visualization, governance, and storytelling. · Drive integration between the Employer Portal (DIAL), CARI (self-service reporting tool), Client Stewardship Reporting, and Broker Data and Insights capabilities, creating a cohesive ecosystem that unifies client, broker, and distribution insights. · Position data as a strategic differentiator across the full client and broker lifecycle, from pre-sales enablement to post-sales stewardship, relationship management, and renewal strategy. · Collaborate closely with Benefits Technology to align the outbound file feed strategy, ensuring consistency in how data is structured, transferred, and presented across all client-facing channels. · Establish a broker data strategy that creates transparency into broker relationship outcomes, book-of-business performance, compensation-related insights, persistency, profitability, client mix, and emerging distribution trends. Platform and Product Ownership · Lead the myNYLGBS.com employer client reporting roadmap (DIAL), including defining requirements, managing build activities, and ensuring operational readiness for new and enhanced features. · Oversee the CARI roadmap, supporting continuous improvements and functionality enhancements. · Manage the backlog, prioritization, and delivery of small enhancements and defect resolutions for both DIAL and CARI platforms. · Ensure all new features launch with measurable KPIs, monitor post-launch performance, and socialize outcomes across the business. · Oversee external broker analytics requirements, prioritization, and delivery in partnership with Distribution, Finance, Compensation, Underwriting, and Technology, ensuring broker-facing insights are accurate, governed, and actionable. Innovation and Integration · Partner with Distribution, clients, and broker-facing teams to evolve stewardship data insights into a differentiated product offering, integrating claims, engagement, channel activity, broker portfolio, retention, and financial performance data to drive actionable outcomes. · Own and oversee innovation pilots for advanced visualization and analytics tools to enhance data storytelling for stewardship, pre-sales, broker relationship management, and distribution strategy. · Collaborate with UX and stakeholders to conduct user testing, gather feedback from clients, brokers, distribution partners, and internal users, and continuously refine the client and broker reporting experience. Cross-Functional Collaboration and Stakeholder Engagement · Partner with internal teams including Data & Analytics, Technology, Distribution, Marketing, Account Management, Underwriting, Finance, Compensation, Operations, and Product to align reporting initiatives with enterprise objectives. · Capture and translate emerging trends and client, broker, and distribution partner needs into actionable reporting enhancements, leveraging PIE funding submissions where applicable. · Champion a culture of data-driven storytelling that reinforces the GBS value proposition and improves the client, broker, and distribution partner experience. People Leadership · Hire, lead, and retain a team of Client Informatics and Analytics professionals, ensuring the right mix of talent, skills, and capabilities to support client, broker, and distribution data priorities. · Build and develop a high-performing team through coaching, clear expectations, career development, and a culture of accountability, collaboration, and continuous improvement. What You’ll Bring: Education and Experience · Bachelor’s degree required; Master’s degree preferred in Business, Data Analytics, Information Systems, or related field. · 10+ years of experience in data analytics, client reporting, broker analytics, distribution insights, or digital product management, preferably within financial services, insurance, group benefits, or benefits administration. · Proven track record of leading cross-functional digital data initiatives and managing complex reporting platforms, portals, analytics products, or broker-facing data solutions. · Experience with broker, carrier, employee benefits, group insurance, sales, distribution, compensation, or relationship analytics preferred. Technical and Functional Skills · Deep understanding of data visualization, analytics platforms, broker analytics, and client reporting technologies (e.g., Tableau, Power BI, or equivalent). · Demonstrated ability to translate data into meaningful client and broker stories that drive engagement, confidence, growth, retention, and business outcomes. · Experience managing agile roadmaps, defining KPIs, and ensuring measurable results for digital products. · Familiarity with UX design principles and client-centric product development methodologies. · Strong understanding of broker-related data concepts, including broker hierarchies, agencies, firms, producer relationships, compensation, premium, claims, loss ratio, persistency, profitability, and client portfolio performance. Leadership and Collaboration · Exceptional leadership, communication, and influencing skills, with experience leading teams through strategic transformation. · Ability to operate effectively in a matrixed environment, building partnerships across technology, sales, distribution, account management, finance, underwriting, compensation, and operations. · Strong problem-solving, prioritization, and change management capabilities. · Demonstrated commitment to people leadership, talent development, coaching, and building high-performing teams that support associate growth and long-term organizational capability. Required Competencies · Results - Proven track record of developing successful relationships with third party vendors, brokers, clients, distribution partners, and internal stakeholders; exceeds goals and key performance indicators; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen, problem solving, project management, and creative resourcefulness. · Strategic and drive innovation - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. · Relationship Building - Enterprise thinker with proven ability to influence across a matrix environment. Ability to develop strong relationships across all levels of the organization, and with external partners including clients, brokers, consultants, and distribution stakeholders. · Communication - Strong and effective communication skills; ability to create and communicate a compelling vision internally and externally. · Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary. · Broker and Distribution Focus - Understands the broker’s role as a strategic intermediary between employer clients and GBS; translates analytics into insights that strengthen broker confidence, improve relationship transparency, and support profitable growth. #LI-SV1 #LI-HYBRID ​ Pay Transparency Salary range: $140,000 - $170,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 94415 #GBS

Lead strategic oversight of enterprise help desk, executive support, and AV technologies with AI-driven service transformation. | Requires 10+ years IT experience with 5+ years senior leadership in end-user services, ITIL certification, and expertise in ServiceNow and AI service tools. | Location Designation: Hybrid - 3 days per week Role Overview New York Life's Enterprise Technology Services (ETS) organization is seeking a dynamic, service-driven technology leader to serve as Corporate Vice President of End User Services, Executive Support, and AV Technologies. This is a transformative leadership role with broad accountability across three distinct but interconnected service domains: the Enterprise Help Desk (supported by TCS managed service delivery), a White-Glove Executive Support function, and Conference Room & AV Technologies. The successful candidate will bring deep technical expertise across end-user computing and enterprise IT, a proven track record of scaling ITSM operations, and a passion for modernization — specifically the deployment of AI-assisted virtual agents as a primary support channel. NYL recently deployed Moveworks, an industry-leading AI assistant platform, and this leader will be the executive owner of its adoption strategy and ongoing optimization. This role also has direct accountability for the structured buildout of a high-performing Executive Support team, transitioning the function from reactive and tactical to proactive, metrics-driven, and integrated with the broader ETS organization. In addition, the VP will own and execute the Conference Room Strategy, expanding the Digital Workplace team's remit to assume support for large meeting rooms currently operated by the Facilities team. This role is ideal for a seasoned technology services leader who thrives at the intersection of operational excellence, executive stakeholder management, and modern workplace innovation — and who is energized by the challenge of building world-class support at scale within a complex financial services environment. Location & Work Arrangement Primary Location: 51 Madison Avenue, New York, NY 10010 Work Arrangement: Hybrid — minimum 3 days per week on-site; additional presence required for executive events, AV go-lives, and critical incidents Travel: Occasional travel to NYL offices and field locations in support of executive events and AV deployments What You'll Do: 1. Enterprise Help Desk Governance & AI-Driven Service Modernization Serve as the NYL business owner and strategic lead for the enterprise Help Desk, operating in close partnership with TCS (the managed service provider delivering Tier 1/2 support for all NYL colleagues). • Own the service delivery relationship with TCS, including SLA governance, performance management, quality assurance, and contract adherence • Define and enforce service standards, escalation paths, ticket quality expectations, and agent performance frameworks • Leverage ServiceNow data and reporting to drive continuous improvement initiatives across incident, request, and problem management lifecycles • Lead the NYL Moveworks adoption strategy — develop and execute a roadmap to establish the AI-assisted virtual agent as the primary self-service and support channel for all NYL colleagues ◦ Define adoption KPIs including deflection rate, containment rate, CSAT, and time-to-resolution ◦ Partner with Moveworks, TCS, and internal stakeholders to expand AI-resolved topic coverage and knowledge integration ◦ Drive channel shift from voice and email to conversational AI via targeted enablement campaigns ◦ Own integration between Moveworks and ServiceNow workflows to ensure seamless handoffs and auditability • Implement the Social Engineering Mitigation Plan leveraging MFA, including colleague awareness, technical controls, and coordination with Cybersecurity and Identity teams to reduce risk from social engineering attacks targeting the Help Desk • Champion a proactive support model including trend analysis, known issue communications, and shift-left strategies that reduce avoidable ticket volume 2. Executive Support — Transformation & White-Glove Service Delivery Take direct ownership of the Executive Support team (currently 6 Support Engineers) and lead its transformation from a reactive, siloed group into a structured, high-performing, and proactive service function aligned with the needs of NYL's senior leadership. • Establish formal Executive Support governance: service charter, eligibility tiers, engagement model, SLAs, and an Executive Experience Scorecard (CSAT, SLA adherence, operational KPIs) • Build a culture of accountability, knowledge sharing, and continuous improvement — including structured ticketing, runbooks, and playbooks for all common executive support scenarios • Act as the single point of coordination between Executive Support and ETS domains including EUC Engineering, Infrastructure, Security, Identity, and Mobility — ensuring executives experience seamless, integrated service • Partner with Cyber, Identity, and Network teams to ensure executive devices and access patterns comply with NYL's Zero Trust security model, IAM controls, MFA dependencies, and least-privilege principles — without sacrificing service quality • Implement pre-deployment quality gates for executive devices (hardware, peripherals, mobile) including validation, testing, and post-deployment signoff processes • Develop a proactive support model for executives, including pre-emptive issue detection, spare device strategies, and readiness protocols for board meetings, offsites, and high-visibility events • Foster strong relationships with executive assistants and administrative staff as primary service interface points, and with business leaders as key consumers of the executive technology experience • Build team capability through structured mentoring, technical training, and cross-functional collaboration with Engineering and Security teams 3. Conference Room & AV Technologies — Strategy Execution Lead the execution of NYL's Conference Room Strategy, including the expansion of the Digital Workplace team's support remit to encompass large meeting rooms currently managed by the Facilities team. • Drive the transition plan to bring large-format and executive conference room AV support under the ETS Digital Workplace umbrella, including stakeholder alignment with Facilities, coordination of knowledge transfer, and establishment of new operating procedures • Ensure consistent, standards-based AV support is delivered across all room categories, from small huddle spaces to large board and event rooms • Own the AV technology roadmap: evaluate, recommend, and oversee deployment of conference room technologies including Microsoft Teams Rooms (MTR), integrated AV systems, digital signage, and event conferencing solutions • Manage AV vendor relationships, contract negotiations, and service level expectations • Define and enforce quality standards for AV room configurations, maintenance schedules, and incident response processes • Collaborate with Facilities, Real Estate, and ETS teams on new office buildouts, renovations, and room refresh initiatives to ensure AV requirements are incorporated early in the design process 4. Operational Excellence & Metrics • Define, publish, and report on a unified service performance dashboard spanning Help Desk, Executive Support, and AV Technologies — covering SLA adherence, CSAT, first-contact resolution, Moveworks deflection, and AV availability • Drive continuous improvement practices using data, colleague feedback, and benchmarking against industry peers • Maintain an up-to-date knowledge base, runbook library, and support playbook ecosystem to standardize delivery and reduce variability • Ensure full ServiceNow hygiene across all service domains: consistent categorization, accurate CIs, complete ticket documentation, and timely closure 5. Stakeholder Engagement & Cross-Functional Collaboration • Serve as the ETS point of contact for Executive Support, Help Desk performance, and AV services for senior business stakeholders and their administrative teams • Communicate clearly and confidently with executive audiences — translating complex technical issues into business-relevant context and solutions • Build and maintain strong partnerships across ETS domains (EUC Engineering, Infrastructure, Identity, Security, Mobility) and with external managed service providers and vendors • Represent ETS in cross-functional forums related to workplace technology, building services integration, and end-user experience What You'll Bring: Required Experience • 10+ years of progressive IT experience, with a minimum of 5 years in a senior leadership role managing Help Desk, End User Services, Executive Support, or related functions • Demonstrated experience managing or overseeing a managed service provider (MSP) or outsourced Help Desk delivery model, including SLA governance and performance management • Hands-on experience with AI-driven service management tools (e.g., Moveworks, ServiceNow Virtual Agent, or equivalent) and a demonstrable track record of driving adoption and measurable deflection outcomes • Deep expertise in enterprise ITSM platforms, with strong working knowledge of ServiceNow (Incident, Problem, Change, Request, CMDB, Knowledge Management) • Proven track record delivering white-glove executive or VIP IT support in a financial services, insurance, or similarly regulated enterprise environment • Experience managing or overseeing AV technologies and conference room support, including Microsoft Teams Rooms, integrated AV systems, and event support • Demonstrated ability to lead organizational change — specifically transforming reactive, tactical teams into structured, proactive service organizations • Experience implementing or operationalizing security controls within an end-user computing context, including MFA, MDM, Zero Trust frameworks, and social engineering mitigation programs Technical Skills • Microsoft 365 ecosystem: Exchange Online, Teams, SharePoint, Intune, Azure AD / Entra ID • Endpoint management: Microsoft Intune, Configuration Manager (SCCM), Windows Autopilot, device lifecycle management • Mobile device management: iOS/iPadOS MDM enrollment, MAM policies, Apple Business Manager • Identity & Access: Azure AD, MFA (Microsoft Authenticator / FIDO2), conditional access, least-privilege principles • AV technologies: Microsoft Teams Rooms (MTR), Cisco Webex, Crestron, Poly/HP, digital signage systems • AI/Automation: Moveworks or equivalent enterprise AI assistant platforms, conversational AI concepts, knowledge management for AI consumption • ITSM tools: ServiceNow (advanced user / admin-level knowledge strongly preferred) • Reporting & analytics: PowerBI, ServiceNow dashboards, or equivalent BI tooling Education • Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field required • Master's degree or MBA preferred • ITIL Foundation certification required; ITIL Practitioner or higher strongly preferred • Additional relevant certifications welcomed: Microsoft certifications (MD-102, MS-700), Moveworks certification, CompTIA certifications Leadership Competencies • Strategic thinking: Ability to translate business objectives into technology service strategies with measurable outcomes • Operational discipline: Commitment to structured, metrics-driven service delivery with full transparency and accountability • Executive presence: Comfort and credibility engaging with C-suite stakeholders and Board members • Change leadership: Track record of building culture, developing talent, and leading teams through organizational transformation • Cross-functional influence: Ability to drive alignment and collaboration across Engineering, Security, Identity, Facilities, and vendor partners without direct authority • Communication: Ability to translate complex technical topics into clear, business-relevant language for non-technical audiences Why New York Life? At New York Life, our mission is to be there for our policy owners — and we extend that same commitment to the employee experience. As VP of End User Services, Executive Support & AV Technologies, you will have a rare opportunity to shape the technology experience for thousands of colleagues and for the senior leaders who guide this 180-year-old institution. You will operate at the forefront of enterprise AI adoption, drive meaningful operational transformation, and build a legacy of service excellence within one of America's most respected financial institutions. New York Life is committed to providing a comprehensive benefits package that supports the whole person — including competitive base compensation, discretionary bonus eligibility, medical/dental/vision coverage, 401(k) with company match, generous paid time off, and ongoing professional development opportunities. Compensation Salary Range: $175,000 – $235,000 annually (commensurate with experience) Overtime Eligible: Exempt Discretionary Bonus Eligible: Yes Sales Bonus Eligible: No Actual base salary will be determined based on several factors including the individual's experience, skills, qualifications, and job location. Employees may also be eligible to participate in an annual incentive program. New York Life is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity New York Life Insurance Company · 51 Madison Pay Transparency Salary Range: $185,000-$264,500 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94333

Lead vulnerability intake, prioritization, and remediation across infrastructure, cloud, and endpoints while coordinating cross-functional teams and reporting to executives. | 10+ years in IT Operations or Security Engineering with proficiency in Qualys, Tanium, and ServiceNow and ability to influence senior stakeholders. | Location Designation: Hybrid - 3 days per quarter Role Summary Lead the centralized operating model for enterprise vulnerability intake, prioritization, governance, SLA tracking, remediation orchestration, reporting, escalation, and evidence-based closure across infrastructure, cloud, endpoints, and application-dependent services. This role converts vulnerability findings into measurable risk reduction by aligning Security, Infrastructure, Endpoint, Cloud, Application, SRE, Risk, Change, and vendor teams around clear ownership, target dates, decision gates, and closure evidence. What You'll Do: Strategy, Governance & Operating Model · Own the enterprise patch and vulnerability remediation operating model across on-prem, cloud, endpoint, and application-dependent environments. · Define and enforce intake, triage, severity lanes, remediation SLAs, escalation paths, exception handling, and closure evidence standards. · Chair daily and weekly remediation governance forums; drive accountability across resolver teams and surface blockers for executive action. · Design the centralized workflow that connects scanning, asset ownership, patch execution, change coordination, validation, and executive reporting. Intake, Prioritization & SLA Management · Triage findings from Qualys, Tanium, security alerts, vendor advisories, threat intelligence, and exception requests. · Prioritize remediation by severity, exploitability, exposure, business criticality, compensating controls, and regulatory/audit impact. · Ensure every finding has an accountable owner, target date, remediation path, and documented status. · Manage zero-day, Critical VIT, High, Medium, Low, and priority patch lanes, including 24-hour, 3-day, and 6-day accelerated cycles. Reporting, Metrics & Executive Communication · Produce executive dashboards covering backlog, aging, SLA adherence, mean time to closure, patch success rate, rollback count, exception aging, ownerless assets, and automation coverage. · Translate technical remediation risk into business impact, escalation decisions, and leadership actions. · Partner with Risk, Security, Audit, and Technology leadership on evidence quality, control maturity, and remediation accountability. Cross-Team Orchestration · Coordinate endpoint, infrastructure, cloud, and application remediation dependencies across CIO teams, SREs, DevOps, and vendors. · Escalate blocked remediation caused by application validation, reboot approvals, access constraints, tooling gaps, vendor delays, or production sign-off issues. · Partner with automation teams to reduce manual validation and increase evidence capture. Authority and Scope · Set remediation expectations, SLA timelines, status reporting standards, and evidence requirements for in-scope vulnerabilities. · Require remediation plans, target dates, owner assignment, and time-bound exception requests from infrastructure, endpoint, cloud, and application teams. · Escalate missed deadlines, unresolved blockers, unmanaged risk, and unsupported exceptions through formal governance channels. Success Measures & Key Outcomes (First 6-12 Months) · Critical and High SLA adherence improves across endpoint, infrastructure, cloud, and application-dependent services. · Reduction in aging vulnerabilities, repeat findings, exception backlog, and ownerless assets. · Executive dashboards are accurate, current, and used for decision-making. · Closure quality improves through scan validation, automated testing evidence, and documented remediation records. What You'll Bring: · 10+ years in IT Operations, Infrastructure, Security Engineering, SRE, or Vulnerability Management, with experience leading cross-functional remediation programs. · Strong understanding of vulnerability scanning, patching, change, exception, asset inventory, and remediation governance. · Experience with Qualys, Tanium, ServiceNow/Jira, CMDB, dashboarding, executive reporting, and SLA management. · Ability to influence senior stakeholders and drive decisions across Technology, Security, Risk, and Application teams. Nice to Have · Financial services or regulated-industry experience. · Familiarity with cloud security posture, container security, DevOps, CI/CD, and application security integrations. · Certifications such as CISSP, CISM, CRISC, ITIL, cloud security, or SRE-related credentials. Working Model Hybrid role requiring regular collaboration with IT Operations, Cybersecurity, Risk, CIO application teams, and executive stakeholders. Occasional off-hours engagement is expected during zero-day events, Critical VIT response, or major remediation campaigns. Pay Transparency Salary Range: $111,500-$159,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94269

Administer and maintain DDI infrastructure and load balancing solutions and serve as Tier 2/3 escalation for network incidents. | Bachelor's degree and 3-5 years enterprise network administration experience with DDI and load balancers, strong troubleshooting and ITSM knowledge. | Location Designation: Hybrid - 3 days per quarter Role Overview The Network Engineer – Core Network Services is responsible for the administration, maintenance, and support of the organization’s DNS, DHCP, IPAM (DDI), and load balancing infrastructure. This role ensures reliable and secure network service delivery across enterprise, cloud, and data center environments. The ideal candidate has hands-on experience managing DDI platforms (e.g., Infoblox, BlueCat), load balancers (F5, Citrix ADC, or AWS ALB/NLB), and core IP networking components. This role is part of a team that ensures high availability, performance, and compliance for foundational network services used across all business applications and systems. What You'll Do: Core Network Operations • Administer and maintain enterprise DNS, DHCP, and IPAM (DDI) infrastructure, ensuring consistent availability, accuracy, and performance. • Manage and support load balancing solutions (e.g., F5 BIG-IP, Citrix ADC, or AWS ALB/NLB) for on-prem and cloud applications. • Configure and maintain virtual servers, pools, SSL certificates, health monitors, and traffic policies on load balancers. • Monitor system health and respond to alerts, performance issues, or service disruptions. • Support zone management, record updates, and IP address provisioning according to established change procedures. • Ensure proper integration and synchronization between DNS, DHCP, and IPAM systems. Incident, Change & Problem Management • Serve as a Tier 2/3 escalation point for DNS, DHCP, and load balancing incidents. • Troubleshoot name resolution, IP allocation, or traffic flow issues using tools like Wireshark, nslookup, dig, tcpdump, or vendor diagnostics. • Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues. • Follow ITIL-aligned change management processes to plan and execute configuration changes, upgrades, and patches with minimal downtime. Maintenance & Security • Perform system upgrades, patches, and configuration backups for DDI and load balancing platforms. • Implement and maintain security best practices, including DNSSEC, ACLs, SSL/TLS certificate management, and traffic encryption. • Partner with Security teams to address vulnerabilities, maintain compliance, and support incident response activities. • Maintain and audit network service configurations to ensure accuracy, standardization, and alignment with enterprise architecture. Collaboration & Documentation • Work closely with Network Engineering, Cloud, and Application teams to support new deployments, migrations, and network designs. • Assist application owners with load balancer configurations, health checks, and performance optimization. • Maintain detailed documentation of DNS zones, DHCP scopes, IP allocations, load balancer configurations, and operational runbooks. • Participate in disaster recovery testing and contribute to business continuity planning for network services. Continuous Improvement • Identify opportunities to automate DDI and load balancing operations using APIs, Python, PowerShell, or Ansible. • Proactively monitor trends and recommend improvements for performance, scalability, and manageability. • Evaluate and test emerging technologies and upgrades to enhance reliability and agility. What You'll Bring: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). 3–5 years of experience in enterprise network administration or operations. Hands-on experience with DNS, DHCP, and IPAM (DDI) solutions such as Infoblox, BlueCat, or Windows Server DDI. Proficiency in managing load balancer platforms such as F5 BIG-IP, Citrix ADC (NetScaler), or AWS/GCP load balancing services. Solid understanding of TCP/IP networking, routing, subnetting, VLANs, and network security fundamentals. Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools. Familiarity with change management and ITSM processes (e.g., ServiceNow, Remedy). Preferred Experience with automation and scripting using Python, REST APIs, or Ansible for DDI or load balancing tasks. Understanding of DNS security (DNSSEC, RPZ, DoT/DoH) and SSL/TLS certificate management. Experience with cloud networking (AWS, Azure, GCP) and hybrid environments. Vendor certifications such as F5 Certified Administrator (CA), Infoblox Core DDI Professional, CCNA/CCNP, or CompTIA Network+. Experience supporting high-availability network architectures in large enterprises or financial services organizations. Key Competencies Operational Excellence: Ensures network services remain stable, secure, and highly available. Technical Expertise: Deep understanding of DDI and load balancing technologies. Analytical Thinking: Quickly isolates and resolves service-impacting issues. Collaboration: Works effectively with cross-functional teams across Infrastructure, Security, and Cloud. Process Discipline: Follows structured change, incident, and documentation procedures. Innovation: Leverages automation and modern tools to improve efficiency. Success Indicators Consistent uptime and reliability of DNS, DHCP, and load balancing services. Timely and accurate completion of change requests and provisioning activities. Measurable reduction in recurring incidents and configuration errors. High satisfaction ratings from internal IT and business stakeholders. Demonstrated improvements in automation, scalability, and performance. Pay Transparency Salary Range: $111,500-$159,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93842

Lead design, engineering, and operations of enterprise Microsoft 365 platform focusing on Exchange and Teams with AI integration. | 15+ years enterprise IT experience with expert knowledge of M365, Exchange Hybrid, Teams, and large-scale migrations in regulated environments. | Location Designation: Hybrid - 3 days per quarter Role Overview New York Life is seeking a Senior M365 Modern Workplace Engineer to serve as a hands-on technical authority responsible for the design, engineering, migration, and operational excellence of the enterprise’s Microsoft 365 platform and its core messaging and collaboration services. This is an individual-contributor role that combines expert-level engineering ownership, solution design, and day-to-day execution with technical leadership and mentoring of engineers and vendor partners. The position requires deep subject-matter expertise in Exchange, Teams, and the broader M365 ecosystem, with additional responsibilities supporting SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Purview, and Power Platform initiatives as needed. A key dimension of this role is identifying and championing opportunities to leverage AI and intelligent automation—including Microsoft Copilot, M365 telemetry, and platform analytics—to optimize operations, improve service quality, and drive continuous improvement across the modern workplace environment. You will partner with security, identity, infrastructure, compliance, operations, and business stakeholders to deliver modern workplace solutions that are secure, reliable, and user-centric. The ideal candidate thrives in a regulated environment, leads through expertise and influence, and brings a forward-thinking mindset toward applying AI to everyday platform operations. What You’ll Do: Microsoft 365 Platform — SME & Platform Ownership Serve as the enterprise subject-matter expert for Microsoft 365, with primary ownership of Exchange Online, Exchange Hybrid, Microsoft Teams, and Cisco IronPort Own tenant-level configuration, lifecycle management, and platform standards across the M365 ecosystem Provide hands-on design, configuration, and troubleshooting of enterprise M365 services Act as the final technical escalation point for complex, high-impact platform issues Monitor Microsoft 365 Service Health, Message Center updates, and roadmap changes to proactively manage platform evolution and communicate impacts to stakeholders Exchange Online & Hybrid Messaging Own mail flow architecture, hybrid configurations, connectors, transport rules, security controls, and compliance features across the enterprise messaging environment Manage Exchange Online Protection (EOP), anti-spam/anti-phish policies, and Cisco IronPort integration for mail hygiene Administer recipient management, shared mailboxes, distribution lists, public folders, and resource scheduling Troubleshoot complex mail flow, delivery, and routing issues across hybrid and cloud environments Mailbox & OneDrive Migrations Lead and execute large-scale mailbox migrations including on-premises Exchange to Exchange Online, cross-tenant, and hybrid migration scenarios Lead and execute OneDrive migrations including user data migrations, tenant-to-tenant transitions, and identity/access/data-integrity considerations Design migration strategies that minimize risk, downtime, and end-user disruption Own post-migration stabilization, validation, optimization, and legacy platform decommissioning Microsoft Teams — Administration & Governance Manage the enterprise Teams environment including policies for messaging, meetings, calling, guest access, and external federation Administer Teams apps, permission policies, and third-party integrations across the organization Configure and manage Teams voice services including calling plans, auto-attendants, call queues, and Direct Routing or Operator Connect where applicable Define and enforce Teams governance standards including team creation policies, naming conventions, lifecycle management, and archival processes Monitor Teams service quality using Call Quality Dashboard (CQD) and troubleshoot audio, video, and connectivity issues AI Integration & Operational Optimization Continuously evaluate how AI capabilities—including Microsoft Copilot, AI Builder, and emerging M365 AI features—can be applied to improve platform operations, reduce manual effort, and enhance service quality Leverage M365 telemetry, usage analytics, and AI-powered insights to proactively identify platform issues, optimize configurations, and recommend service improvements before problems surface Identify and propose AI-driven automation opportunities across Exchange, Teams, and other owned M365 workloads to streamline repetitive tasks such as incident triage, ticket classification, and configuration drift detection Collaborate with the Copilot engineering team to provide operational readiness input, validate platform prerequisites, and ensure tenant configurations support successful AI feature adoption Stay current with Microsoft’s evolving AI roadmap across M365 and translate relevant innovations into practical recommendations for the enterprise environment Build and maintain AI-enhanced dashboards and reporting that surface actionable insights on platform health, adoption trends, and optimization opportunities for leadership Serve as a thought leader within the team on how AI and intelligent automation can transform day-to-day M365 operations and the modern workplace experience Microsoft Copilot — Governance & Platform Readiness Support Copilot readiness by ensuring tenant configurations, data hygiene, sensitivity labeling, and permissions are optimized for AI feature adoption Participate in Copilot pilots to evaluate new features from an operational perspective, providing feedback on platform impact and enterprise readiness Translate Copilot usage telemetry and licensing data into operational insights that inform governance decisions and adoption strategy SharePoint Online & OneDrive for Business (Support Role) Assist the SharePoint team with deployment, configuration, and troubleshooting of SharePoint Online sites, site collections, and hub sites as needed Support content hygiene, retention labeling, and site lifecycle activities that directly affect Copilot readiness and M365 compliance posture Help troubleshoot OneDrive for Business sync issues, sharing permission conflicts, and Known Folder Move (KFM) deployment problems Collaborate with SharePoint administrators on information architecture and governance decisions that intersect with Exchange, Teams, or Purview workloads Provide escalation support for cross-platform issues that span SharePoint, Teams, and other M365 services Microsoft Intune & Endpoint Management (Support Role) Assist the endpoint management team with deploying device enrollment profiles, compliance policies, and configuration profiles through Microsoft Intune as needed Support troubleshooting of conditional access failures, device compliance issues, and app protection policy conflicts in coordination with identity and endpoint teams Help validate Windows Autopilot deployments, Windows Update for Business ring configurations, and endpoint patching outcomes Provide cross-functional support for mobile application management (MAM) and mobile device management (MDM) issues that affect M365 service delivery Microsoft Purview — Compliance & Data Protection (Support Role) Assist the compliance and security teams with deploying and configuring Microsoft Purview capabilities including sensitivity labeling, Data Loss Prevention (DLP), retention policies, and information barriers Support troubleshooting of eDiscovery, content search, and legal hold workflows when issues intersect with Exchange, Teams, or other owned M365 workloads Help configure and validate Data Security Posture Management (DSPM) workflows including content scanning, label recommendations, and governance automation Collaborate with security and compliance teams to test and refine data classification standards as they are applied across M365 workloads Power Platform — Governance & Administration (Support Role) Assist the Power Platform team with deploying and troubleshooting Power Apps, Power Automate, Power BI, and Power Virtual Agents solutions as needed Support environment governance activities including data loss prevention (DLP) policy configuration and connector management in coordination with the platform owners Help monitor Power Platform licensing, AI Builder credit consumption, and the transition to the Copilot Credit model Provide cross-functional support for Power Automate and agent flow issues that affect Exchange, Teams, or other M365 services Solution Delivery & Automation Personally design and deliver complex initiatives from concept through production, building target-state architectures and converting them into executable technical plans Implement automation using PowerShell, Microsoft Graph, and ServiceNow integrations to reduce manual effort and improve reliability Build and maintain usage-analytics dashboards and reporting using Power BI and M365 admin center telemetry Ensure solutions meet security, compliance, resiliency, and audit requirements Team Leadership (Non-Managerial) Provide technical leadership and direction to engineers and vendor teams through architecture ownership, design reviews, and hands-on mentoring Set technical guardrails, standards, and best practices across all M365 workloads Lead teams during incidents, root cause analysis, and post-incident improvements Ensure knowledge transfer between engineering and operations staff and identify opportunities to enhance overall service delivery Support onboarding and skill development of team members through direct coaching Collaboration & Communication Partner closely with security, identity, infrastructure, compliance, and application teams to deliver integrated solutions Translate business needs into practical, technically sound solutions and clearly communicate options, risks, and trade-offs to stakeholders Serve as the technical liaison with Microsoft FastTrack, Unified Support, and product engineering teams Deliver actionable insights to leadership on adoption trends, platform ROI, and optimization opportunities What You’ll Bring: 15+ years of hands-on enterprise IT experience with deep focus on messaging, collaboration, and cloud platforms Proven experience owning critical enterprise M365 platforms end-to-end—not just overseeing them Demonstrated success delivering large-scale mailbox and OneDrive migrations in complex, regulated environments Extensive experience administering Exchange Online and Microsoft Teams in an enterprise setting Working familiarity with SharePoint Online, Microsoft Intune, Microsoft Purview, and Power Platform sufficient to support deployment and troubleshooting activities Experience in regulated or risk-sensitive environments (financial services strongly preferred) Direct experience working with Microsoft FastTrack, Unified Support, or product engineering teams Technical Expertise Expert-level knowledge of Microsoft 365 administration, Exchange Online/Hybrid, and Microsoft Teams Strong experience with mail flow, connectors, hybrid identity, security, encryption, retention, DLP, and auditing Proficiency with PowerShell, Microsoft Graph, and automation frameworks Familiarity with Entra ID (Azure AD), conditional access, and identity integration as it relates to M365 services Working knowledge of SharePoint Online administration and OneDrive for Business troubleshooting Working knowledge of Microsoft Intune device management, compliance policies, and conditional access concepts Working knowledge of Microsoft Purview, sensitivity labeling, eDiscovery, and Data Security Posture Management (DSPM) Working knowledge of Power Platform governance including environment management, DLP policies, and licensing Ability to design and operate secure, highly available, enterprise-scale platforms Familiarity with ITIL processes and service management platforms (ServiceNow preferred) AI & Optimization Mindset Demonstrated interest in applying AI and intelligent automation to improve IT operations and platform management Familiarity with Microsoft Copilot capabilities, tenant readiness requirements, and AI governance concepts within the M365 ecosystem Ability to analyze M365 telemetry and usage data to identify optimization opportunities and translate findings into actionable recommendations Awareness of Microsoft’s evolving AI roadmap across M365, including Copilot extensibility, AI Builder, and Copilot Studio Leadership & Communication Operates as a true individual contributor and technical authority; leads through expertise and influence, not hierarchy Strong analytical and problem-solving skills with the ability to produce technical documentation, SOPs, and architecture diagrams Excellent communication skills with the ability to translate technical details for both technical and non-technical audiences Comfort acting as the senior voice on M365 platform topics in cross-functional forums and executive briefings Preferred Qualifications Microsoft certifications in M365, Exchange, or Security (e.g., MS-600, MS-700, MS-102, SC-400, SC-300) Experience evaluating or piloting Microsoft Copilot, Copilot Studio, or AI Builder in an enterprise environment Cloud or IT service management certifications Experience managing Microsoft 365 in multi-tenant or tenant-to-tenant consolidation scenarios Hands-on experience building AI-enhanced dashboards, automated workflows, or intelligent monitoring solutions Experience in regulated industries such as financial services, insurance, or healthcare Background in DevOps practices or infrastructure-as-code for M365 configuration management Pay Transparency Salary Range: $147,500-$211,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94162

Administer and maintain enterprise DDI infrastructure and load balancing solutions and serve as escalation point for network incidents. | Bachelor's degree and 3-5 years experience in enterprise network administration with proficiency in DDI platforms and load balancers. | Location Designation: Hybrid - 3 days per quarter Position Overview The Network Engineer – Core Network Services is responsible for the administration, maintenance, and support of the organization’s DNS, DHCP, IPAM (DDI), and load balancing infrastructure. This role ensures reliable and secure network service delivery across enterprise, cloud, and data center environments. The ideal candidate has hands-on experience managing DDI platforms (e.g., Infoblox, BlueCat), load balancers (F5, Citrix ADC, or AWS ALB/NLB), and core IP networking components. This role is part of a team that ensures high availability, performance, and compliance for foundational network services used across all business applications and systems. What You'll Do: Core Network Operations • Administer and maintain enterprise DNS, DHCP, and IPAM (DDI) infrastructure, ensuring consistent availability, accuracy, and performance. • Manage and support load balancing solutions (e.g., F5 BIG-IP, Citrix ADC, or AWS ALB/NLB) for on-prem and cloud applications. • Configure and maintain virtual servers, pools, SSL certificates, health monitors, and traffic policies on load balancers. • Monitor system health and respond to alerts, performance issues, or service disruptions. • Support zone management, record updates, and IP address provisioning according to established change procedures. • Ensure proper integration and synchronization between DNS, DHCP, and IPAM systems. Incident, Change & Problem Management • Serve as a Tier 2/3 escalation point for DNS, DHCP, and load balancing incidents. • Troubleshoot name resolution, IP allocation, or traffic flow issues using tools like Wireshark, nslookup, dig, tcpdump, or vendor diagnostics. • Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues. • Follow ITIL-aligned change management processes to plan and execute configuration changes, upgrades, and patches with minimal downtime. Maintenance & Security • Perform system upgrades, patches, and configuration backups for DDI and load balancing platforms. • Implement and maintain security best practices, including DNSSEC, ACLs, SSL/TLS certificate management, and traffic encryption. • Partner with Security teams to address vulnerabilities, maintain compliance, and support incident response activities. • Maintain and audit network service configurations to ensure accuracy, standardization, and alignment with enterprise architecture. Collaboration & Documentation • Work closely with Network Engineering, Cloud, and Application teams to support new deployments, migrations, and network designs. • Assist application owners with load balancer configurations, health checks, and performance optimization. • Maintain detailed documentation of DNS zones, DHCP scopes, IP allocations, load balancer configurations, and operational runbooks. • Participate in disaster recovery testing and contribute to business continuity planning for network services. Continuous Improvement • Identify opportunities to automate DDI and load balancing operations using APIs, Python, PowerShell, or Ansible. • Proactively monitor trends and recommend improvements for performance, scalability, and manageability. • Evaluate and test emerging technologies and upgrades to enhance reliability and agility. What You'll Bring: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). 3–5 years of experience in enterprise network administration or operations. Hands-on experience with DNS, DHCP, and IPAM (DDI) solutions such as Infoblox, BlueCat, or Windows Server DDI. Proficiency in managing load balancer platforms such as F5 BIG-IP, Citrix ADC (NetScaler), or AWS/GCP load balancing services. Solid understanding of TCP/IP networking, routing, subnetting, VLANs, and network security fundamentals. Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools. Familiarity with change management and ITSM processes (e.g., ServiceNow, Remedy). Preferred Experience with automation and scripting using Python, REST APIs, or Ansible for DDI or load balancing tasks. Understanding of DNS security (DNSSEC, RPZ, DoT/DoH) and SSL/TLS certificate management. Experience with cloud networking (AWS, Azure, GCP) and hybrid environments. Vendor certifications such as F5 Certified Administrator (CA), Infoblox Core DDI Professional, CCNA/CCNP, or CompTIA Network+. Experience supporting high-availability network architectures in large enterprises or financial services organizations. Pay Transparency Salary Range: $111,500-$159,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93841

Lead a remote team managing proposal and RFP operations to drive operational excellence and high-quality submissions. | Bachelor's degree with over 5 years in proposal management and at least 2 years of people leadership, plus strong knowledge of RFP lifecycle and group benefits products. | Location Designation: Fully Remote Business Unit Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-size and large companies. Our work fosters a healthier, happier and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you’ll design, implement and support these solutions directly impacting customers’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits and life insurance solutions. Role Overview The Manager, Proposal Support Operations is responsible for leading a remote team supporting proposal and RFP operations within Group Insurance Sales. This role oversees proposal execution, team development, operational excellence, and cross-functional collaboration to ensure high-quality, compliant, and timely proposal submissions that support business growth objectives. The position plays a key role in driving consistency, process improvement, knowledge management, and operational scalability across the proposal support function. What You’ll Do Lead & Develop the Team • Own new hire onboarding, training, and continuous development • Coach team members on how to effectively communicate the GBS story and value proposition through responses to questionnaires • Provide ongoing feedback, mentoring, and performance guidance • Foster a collaborative, accountable, and high-performing team environment • Create an environment focused on continuous improvement, knowledge sharing, and operational excellence • Support career development and succession planning across the team • Manage team workflow, prioritization, and resource allocation to support service delivery and quality expectations • Monitor team performance and provide coaching to drive consistency, accountability, and operational excellence Drive Proposal Quality & Execution • Oversee the end-to-end proposal process, from intake to final submission • Ensure proposals are accurate, compliant, and aligned with sales strategy • Review the Final Proposal Package • Provide guidance, oversight, and escalation support for complex and high-priority proposal opportunities • Monitor and drive team performance metrics including quality, turnaround time, SLA adherence, and finalist outcomes • Identify trends, risks, and process gaps and implement improvement plans to enhance proposal effectiveness • Support adoption of operational governance and reporting standards across the RFP function Build Expertise & Capability • Develop deep team knowledge of: o GBS products and value-add positioning o Compliance, contract standards, and client requirements o Responses to product, bidding entity, and security-related questions • Coach team on handling Data Processing Agreements, Master Service Agreements, compliance, and client/prospect inquiries • Reinforce adherence to approved content standards, response guidelines, and proposal best practices • Identify outdated or inconsistent content and escalate improvement opportunities to leadership • Support team adoption and effective use of proposal content libraries and knowledge management tools Enable Process Excellence • Train team on job aids, tools, and standard workflows • Ensure effective use of: o Project plans and tracking tools o Content libraries and proposal systems • Guide team on where to go for support (IT, SMEs, Underwriting, Sales) • Drive operational consistency, proposal efficiency, and quality outcomes • Execute bi-weekly Process Confirmations on standard work • Support implementation and adoption of proposal technologies, workflow tools and automation initiatives • Champion continuous improvement and operational transformation efforts across the RFP function • Reinforce adherence to standard operating procedures, workflows, and quality expectations • Identify process gaps and escalate improvement opportunities to leadership Partner Across the Business • Collaborate with Sales, Underwriting, SMEs, Legal, and IT partners • Provide guidance on: o When and how to engage SMEs, Underwriting, and Sales o Escalating risks and resolving issues quickly • Support alignment across stakeholders to drive winning outcomes What You’ll Bring Required Skills • Bachelor’s degree or equivalent combination of education and relevant experience preferred • 5+ years of experience in RFP, proposal management, underwriting operations, sales support, or related operational leadership roles • 2+ years of people leadership experience with demonstrated success coaching, developing, and elevating team performance • Strong knowledge of RFP/RFI lifecycle management, proposal strategy, and questionnaire response development • Experience supporting complex Group Benefits products and understanding of underwriting, compliance, security questionnaires, and contractual requirements • Proven ability to lead in a fast-paced, high-volume environment while balancing quality, service, and deadlines Preferred Skills: • Experience working within Group Benefits, insurance, or employee benefits environments • Familiarity with proposal automation tools, content management systems, or workflow technologies • Strong operational improvement, change management, and process optimization experience • Excellent communication, stakeholder management, and cross-functional collaboration skills Pay Transparency Salary Range: $70,000-$90,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94076

Conduct market and competitive research, analyze trends and competitor strategies, support AI tool implementation, maintain intelligence repositories, and communicate insights to stakeholders. | 4-6 years of market research or competitive analysis experience, preferably with Group Insurance knowledge, strong analytical and communication skills, and ability to work independently and collaboratively. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: We are seeking an experienced and detail-oriented professional to join the Group Benefit Solutions (GBS) Marketing Insights & Technology team. This role supports the development and execution of competitive intelligence and market research efforts that help inform business strategies across product, marketing, and sales. The ideal candidate will have a solid foundation in market research and a working knowledge of the Group Insurance industry. This position contributes to key initiatives by analyzing trends, monitoring competitors, and preparing high-quality insights and presentations that help internal teams respond to market shifts and capitalize on opportunities. What You'll Do: • Conduct market and competitive research to identify industry trends, customer needs, and emerging opportunities. • Analyze competitor strategies, offerings, and positioning to support business decisions. • Support the implementation and use of AI-driven tools and technologies for competitive intelligence. • Maintain a centralized repository of competitive intelligence and ensure data accuracy and accessibility. • Assist in developing presentations and reports that communicate findings to cross-functional stakeholders. • Collaborate with partners across marketing, product, and distribution to integrate insights into planning and execution. • Monitor competitor communications, industry publications, and regulatory developments. • Contribute to continuous improvement of research processes and tools. What You'll Bring: • Bachelor’s degree in Marketing, Business, Economics, or a related field. • 4–6 years of experience in market research, business intelligence, or competitive analysis. • Knowledge of the Group Insurance industry strongly preferred. • Proficiency with market research tools and analytical software; experience with AI tools is a plus. • Strong analytical skills with the ability to translate data into actionable insights. • Effective communicator, capable of summarizing complex information for diverse audiences. • Demonstrated ability to manage multiple tasks and work both independently and collaboratively. • Customer-focused and results-oriented. • Strong critical thinking and attention to detail. • Highly motivated self-starter. • Collaborative and team-oriented with excellent interpersonal skills. • Adaptable to fast-paced and evolving business environments. • Proactive and resourceful in solving problems and managing time effectively. ​ Pay Transparency Salary range: $90,000-$115,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92665 #GBS

Process trades and client requests for stable value products, resolve service issues, maintain client relationships, and support internal teams. | 3-5 years financial services client service experience with annuities or stable value products, strong communication and organizational skills, and preferably a bachelor's degree. | Location Designation: Hybrid - 3 days per week Role Overview: The Institutional Client Service Representative plays a critical role in supporting institutional clients across our Stable Value and Guaranteed Products business lines. In this role, you will ensure accurate trade processing, resolve service-related issues, and provide timely, high-quality client support. You will also build and maintain strong relationships with clients and internal partners, contributing to the continued growth and success of our institutional business. Training & Development You will receive training, ongoing coaching, and mentoring to develop expertise in institutional products, contract provisions, and transaction processing. Our supportive environment is designed to help you build the skills needed to excel, while providing opportunities for career advancement within Client Services and the broader Institutional Investments team. What You'll Do: Process trades for Guaranteed Products and the Stable Value Investments Group in compliance with audited operational procedures. Support the Participating ("Par") Group by processing contractholder-directed annuities and lump sum requests, and by responding to contract-related inquiries. Resolve service-related issues, including "not in good order" situations from NSCC trading, using established departmental procedures. Provide accurate and timely information to stable value clients, including pricing, accrued/credited interest calculations, account balances, audit inquiries, and tax reporting support. Establish and maintain strong internal and external relationships by assessing client needs and responding effectively. Demonstrate a solid understanding of Stable Value client operational procedures, industry practices, and regulatory requirements; effectively communicate this information to clients. Maintain strong working knowledge of applications, products, and services to support evolving client needs. Maintain records and files in accordance with company business policies. Partner with internal teams (Investments, Operations, Compliance, etc.) to ensure seamless client service and resolution of complex inquiries. Identify and recommend process improvements that enhance efficiency, accuracy, and client satisfaction. What You'll Bring: 3-5 years of client service or operations experience in financial services, preferably with annuities, stable value, or retirement products. Background and knowledge of Group Annuity Contracts and/or Stable Value Contracts and terminology. Excellent time management, organizational, and multi-tasking skills to manage a varied workload effectively. Strong computer skills with proficiency in Microsoft Office applications. Strong written and verbal communication skills. Bachelor's degree in Business, or related field preferred. Ability to adapt quickly and remain effective in a dynamic, fast-paced environment. Demonstrated ability to apply technical industry knowledge to day-to-day issues and leverage technology for improved service delivery. Flexible and resilient in a changing environment. Willingness to assist with department initiatives and cross-functional projects, contributing subject matter expertise and insights. #LI-KH1 #LI-HYBRID #LI-REMOTE Pay Transparency Salary Range: $50,000-$65,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs. Job Requisition ID: 92590

Lead and execute internal and external communications strategies for group insurance businesses, manage a team and external agencies, and support senior leadership with messaging and change communications. | 10+ years corporate communications experience in financial services or insurance, strategic advisor to executives, people management, strong writing and storytelling, media relations, project management, and experience with AI tools. | Overview Location Designation: Hybrid 3 days per week Corporate Vice President, Group Insurance Communications This role is a hybrid schedule in any of the following locations: New York, NY, Philadelphia, PA, Pittsburgh, PA, Eden Prairie, MN, Farmington, Plano, TX, Overland, KS, Phoenix, AZ, Glendale, CA Role Overview We are seeking a Corporate Vice President, Group Insurance Communications. Reporting to the VP and head of Strategic Businesses Communications, this individual will be responsible for developing and executing comprehensive internal and external communications strategies for New York Lifes Group Insurance businesses, including Group Benefit Solutions (GBS); Group Membership Association Division (GMAD); and Institutional Life. This role will serve as a strategic communications partner to senior leadership while managing a direct report and coordinating with external PR agency support to deliver integrated communications programs that drive business objectives and enhance stakeholder engagement. What Youll Do Lead communications planning and execution for both GBS and GMAD; provide some communications support for Institutional Life business. Craft compelling, consistent narratives that articulate the value proposition and competitive differentiation of Group Insurance businesses to internal and external audiences. Develop leadership communications including executive messaging, town halls, employee meetings, intranet content, and video communications that build understanding and alignment around business priorities. Partner with HR and business leaders to communicate organizational changes, policy updates, and strategic initiatives that impact Group Insurance teams and stakeholders. Develop and execute change communications strategies that help employees navigate transitions, embrace evolving business priorities, and understand new processes. Manage external communications initiatives including media relations and leadership social media to elevate the profile of GBS, GMAD and its leadership teams; partner with colleagues in Marketing to align on broader messaging and strategic approach. Collaborate with external PR agency partners to secure media coverage of the business, coordinate press activities, and manage external communications deliverables; develop and maintain relationships with key industry media relevant to Group Insurance markets. Support crisis communications and issues management as needed, working closely with Corporate Communications colleagues. Establish and track key performance indicators for communications initiatives, including intranet engagement metrics, employee survey results, and media coverage analysis; leverage data and feedback to continuously refine communications approaches and demonstrate business impact. Leverage and stay current with communications best practices and emerging technologies, including generative AI tools, to enhance team capabilities and content quality. What Youll Bring 10 years of progressive corporate communications experience within Fortune 500 companies, with demonstrated expertise in financial services and/or insurance. Proven experience as a strategic communications advisor to senior executives, with ability to provide sound counsel and navigate complex organizational dynamics. Strong track record in change management communications, including supporting large-scale business transformations, organizational restructuring, or culture change initiatives. Demonstrated people management experience with ability to develop talent and lead high-performing teams. Expert-level writing, editing, and storytelling skills, with the ability to craft compelling narratives for diverse audiences. Experience managing both internal communications programs and media relations, with proven ability to balance competing priorities and stakeholder needs. Strong project management capabilities with experience coordinating multiple communications initiatives simultaneously in fast-paced environments. Collaborative leadership style with executive presence and ability to build trust and influence across organizational levels. Experience working with external agency partners and managing integrated communications programs. Strategic mindset with strong analytical skills and comfort using data to inform communications decisions and measure impact as well as working with AI and emerging digital tools for content development and communications automation. Bachelors degree in Communications, English, Journalism, Marketing, or related field required. Hybrid work environment: Office presence Tuesday through Thursday, with flexibility to work from home Mondays and Fridays. Pay Transparency Salary Range: $117,500-$180,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individuals experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communitiesinviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, youll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive whats next, and your growth powers it. Our Benefits We provide a full package of benefits for employees and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space. Recognized as one of Fortunes Worlds Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. Were proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs. Job Requisition ID: 92550 About NY Life Insurance Company Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each otherproviding the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients and employees needs. Required Legal Notices All Candidates Please Click Here #J-18808-Ljbffr

Manage end-to-end implementation processes for large-scale clients, coordinate across teams, ensure compliance and documentation accuracy, and champion client experience. | 3-5+ years in benefits implementation or project coordination, familiarity with group insurance products, strong communication and organizational skills, and ability to manage timelines and cross-department collaboration. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. As a National Implementation Manager within our Group Benefit Solutions (GBS) division, you will play a key role in delivering seamless onboarding experiences for large‑scale clients (5,000+ lives). You’ll help manage the implementation process across product lines and collaborate with internal and external stakeholders to ensure successful delivery of client commitments. This role is ideal for someone who thrives in client‑facing environments, enjoys cross‑functional collaboration, and excels at driving execution through precision, communication, and service excellence. What You’ll Do: Support End‑to‑End Implementations • Help coordinate the implementation process for newly sold or renewing clients, ensuring all deliverables are met on time and to a high standard. Manage Project Plans and Timelines • Assist in developing and maintaining implementation calendars, facilitating meetings, and communicating deadlines to clients, brokers, and internal teams. Coordinate Across Teams • Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operational teams to align goals, documentation, and service delivery. Ensure Documentation and Compliance • Review enrollment and policy materials for accuracy, ensure compliance with contractual/legal standards, and obtain client approvals on required documentation. Enhance Communication and Engagement • Help execute effective communication and enrollment strategies tailored to each client’s needs, collaborating with marketing and operations for timely delivery of materials. Identity and Resolve Issues • Assist in addressing potential roadblocks, flagging red flags, and helping to resolve issues that may arise throughout the onboarding process. Support Internal Process Improvement • Participate in internal knowledge‑sharing, support training initiatives, and contribute to continuous improvement efforts within the implementation function. Champion Client Experience • Consistently deliver on client expectations by ensuring transparency, responsiveness, and a solution-oriented approach throughout the implementation journey. What You’ll Bring: • 3–5+ years of experience in benefits implementation, client onboarding, or project coordination (insurance or healthcare preferred) • Bachelor’s degree preferred (or equivalent professional experience) • Familiarity with group insurance products (life, accident, disability) and related administrative processes • Strong communication skills—written, verbal, and presentation—with the ability to engage directly with clients and internal partners • Experience managing timelines, tracking deliverables, and coordinating across departments in a fast‑paced environment • Collaborative, proactive mindset with a strong focus on service excellence and client satisfaction • High attention to detail and strong organizational skills • Proficiency with tools such as Microsoft Excel, PowerPoint, and collaboration/project management platforms (e.g., SharePoint, Smartsheet, Salesforce) is a plus • Ability to identify process gaps and recommend improvements based on client and team feedback ​ Pay Transparency Salary range: $85,000-$120,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92523 #GBS

Review medical records and tests, support underwriting, develop medical guidelines, and contribute to regulatory, compliance, and workflow projects. | Licensed physician with at least 3 years clinical experience, medical board certifications, strong communication and computer skills, and willingness to work hybrid or remotely with travel. | Location Designation: Hybrid - 1 day per quarter • *Remote work will be considered for candidates with relevant industry experience only.** Otherwise, this role will require the ability to work a Hybrid schedule (on-site Tuesdays, Wednesdays and Thursdays) in our New York Home Office. Role Overview: We are seeking a physician to join our dynamic and cohesive team of Medical Directors. The successful candidate will possess a broad and deep knowledge of clinical medicine and can apply that knowledge to accurately assess mortality and morbidity risks of complex medical impairments. Additionally, the Medical Director would exhibit a balance of professionalism, motivation, curiosity, customer service, and strong communication skills. What You’ll Do: The daily functions of the Medical Director include the review of medical records, interpretation of ECGs and laboratory results, consultative support for the Underwriting Team, and the development of medical underwriting guidelines. Medical Directors determine the appropriate risk category of an insurance applicant in collaboration with the underwriter relative to the applicant’s medical history, company guidelines, and the competitive market. Our Medical Directors help teach Underwriters about medical impairments. As a Medical Director gains experience, the role includes projects which leverage medical knowledge as applied to business needs. These projects may include contributing to regulatory and compliance efforts, driving workflow optimization with automation and AI technology, and guiding the use of data and analytics to predict mortality and morbidity risks. For physicians new to the industry, this is a hybrid position based in our corporate headquarters in New York City. A Medical Director with life insurance experience may work remotely with periodic visits to the Home Office. What You’ll Bring: Medical degree (MD/DO or equivalent). Licensed to practice in a U.S. state. Excellent clinical knowledge, including skillful interpretation of ECGs and laboratory results, with a minimum of 3 years of clinical experience. A commitment to undertake nonclinical work. Preference will be given to candidates who are board certified in Internal Medicine or Family Medicine; however, candidates with broad clinical knowledge certified in other specialties are invited to apply. Strong communication and organizational skills. Strong computer skills with Microsoft Outlook, Teams, Word, PowerPoint, Excel, SharePoint, etc. Experience as a life insurance Medical Director is desirable but not required. Board certification/eligibility in Insurance Medicine will be expected for applicants who currently work in the Life Insurance industry. Physicians new to the industry are expected to work towards board certification in Insurance Medicine. Occasional travel will be necessary. ​ Pay Transparency Salary Range: $220,000 - $270,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 92458

Handle inbound client and broker inquiries related to group benefits, triage and resolve or escalate service requests, and maintain client communication. | Bachelor’s degree or equivalent experience, minimum 2 years customer service experience, knowledge of group benefits products, strong communication and organizational skills. | Location Designation: Fully Remote Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Client Service Representative is a client-facing role that handles inquiries via toll-free line or general service email box from clients / brokers in Select and Middle Market segments up to five thousand lives. This role will serve as a triage unit for all work coming into Client Services for simple and complex inquiries, as well as escalated service situations. The Client Service Representative will work independently to process the inquiry / request or determine the appropriate area to handle. The Client Service Representative is a result-oriented problem solver who is considered an expert in customer service. What You'll Do: • Answer inbound calls and e-mails from clients and brokers in the Select and Middle Market segments, gather critical information, swiftly assess type of inquiry and determine the level of complexity to process or direct the work to the appropriate area for handling. • Interact professionally with clear, effective communication and set the appropriate expectations on the timeline of deliverables. Conduct timely follow ups as needed to keep client / broker informed of status. • Responsible for handling inquiries, such as form requests, EOI and claims status, contact changes, billing / commission questions and providing timely responses to the client or broker. • Manage and monitor requests within internal systems and refer changes to support team, while still maintaining oversight of delivery for timeliness and accuracy. • Coordinate with internal business partners to ensure client needs are met and potential problems are averted. • Demonstrate the ability to work with appropriate Group Benefit Solutions resources to resolve service inquiries. • Develop and maintain business partnerships to ensure service issues are managed proactively, accurately and effectively with all business partners. • Possess extensive knowledge of products and services and a thorough understanding of processes related to servicing clients / brokers. • Participate in regularly scheduled feedback, training and information exchange sessions with key business partners. What You'll Bring: • Bachelor’s Degree or equivalent previously related work experience; minimum of 2 years experience in customer service. • Strong understanding of group products and services, with demonstrated expertise in STD and LTD products. • Ability to quickly understand the client’s needs and expectations. • Proven ability to operate in a fast-paced, customer service environment. • Demonstrated organizational, time management and interpersonal skills. • Strong analytical ability and attention to detail. • Ability to effectively solve issues to resolution. • Preferred minimum two years’ experience with multiple software and system-based applications, including Microsoft Office Suite. • Strong verbal / written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization. • Ability to manage multiple and divergent priorities and deadlines, high volume of service requests and work independently and proactively, negotiate and manage expectations for mutually acceptable solutions. ​ Pay Transparency Salary range: $50,000-$65,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. ​Job Requisition ID: 92445 #GBS