New Mexico Gas Co - Peoples Gas - Tampa Electric

Lead and manage commercial customer experience functions including new construction project management, energy management services, and contact center operations to deliver world-class customer service and meet regulatory and corporate goals. | Bachelor’s degree, 8+ years in demand side management, commercial customer experience, construction/project management, 5+ years supervisory experience, Certified Energy Manager or Business Energy Professional certification within 18 months, knowledge of FPSC tariffs and Florida Administrative Code. | Title: Manager New Construction & Business Customer Experience Company: Tampa Electric Company State and City: Florida - Tampa Shift: 8 Hr. X 5 Days POSITION CONCEPT The Mgr New Construction and Business Customer Experience is responsible for the successful operations of various Commercial Customer Experience functions including Commercial Energy Management Services, New Construction (One Source team & New Construction Project Management (NCPM)), and the Business & Industry contact center. Responsible for delivering a world class customer experience through multiple channels including meeting Tampa Electric’s Florida Public Service Commission (FPSC) annual demand and energy goals and complying with the Florida Administrative Code (FAC); serving as the front line contact for all new construction, lighting and both pre and post-engineering project management related requests for Tampa Electric that include large new construction projects including but not limited to all large commercial developments, large residential developments, and multi-family projects; and serving as the first line of contact and resolution for Tampa Electric business customers in 4 counties and Peoples Gas business customers throughout all divisions in Florida. Helps create business objectives and plans that align with the organization’s Customer Experience Strategy, as well as corporate goals of Safety, People, Customer, Asset Management and Financials. Responsible for creating an empowering and successful work environment for team members, serving on a broader leadership team and ensuring the delivery of a robust balanced scorecard. PRIMARY DUTIES AND RESPONSIBILITIES • Lead an efficient, highly motivated organization which is committed to achieving the goals of both Tampa Electric and Peoples Gas organizations with a focus on delivering a world-class customer experience. Provide leadership on a day-to-day basis by articulating and communicating the company position on critical issues and facilitating the achievement of gaining synergies and executing best practices that result in a customer-focused environment with knowledgeable and empowered teams. Actively participate in development of labor union related business goals. Work with Labor Relations to develop strategy and execute contract negotiations. Ensure operational compliance with OPEIU contract. Represents Company in advance steps of grievance or arbitration. • Engage with strategic planning (i.e. as-is/to-be gap analysis, industry trends, roadmap, etc.) for energy efficiency/conservation programs, call center functionality, portal development, new construction program efficiency, etc. Remain current with industry best practices and trends in the areas of Customer Service, Energy Efficiency, Conservation Programs, New Construction, and associated technology. • Manages, oversees, and executes the fulfillment of commercial Demand Side Management (DSM) programs including but not limited to energy audits, rebates, demand response and interruptible programs. Associated duties include managing the research and development, testing, monitoring, measurement, and verification, reporting and procedure development of new and existing programs, approving FPSC interrogatories and miscellaneous requests, within the Company and with outside contractors and vendors to grow customer participation, and control expenses. • Manage the development and implementation of strategies related to effectively managing the pre and post - engineering of all new construction and new lighting jobs for the electric company. Manage plans to ensure quality and productivity service levels are met for the One Source department through various service channels such as in-bound and out-bound calls, email, IVR and project coordination, billing, back-office fulfillment, etc. This includes, but is not limited to, establishing data collection and reporting processes to capture key metrics of project activities, and providing periodic reporting. • Manage strategies and implementation of plans to ensure quality and productivity service levels are met for the Commercial Customer Experience Center (B&I) for TEC and PGS customers through various service channels such as in-bound and out-bound calls, email, IVR and back-office fulfillment, etc. Coordinate emergency response – serve as primary representative for Commercial Contact Center during storms and other emergencies. • Manage the effective execution of department business plans and associated budgets (conservation, capital, and O&M) to achieve corporate and departmental objectives. Manage the development and execution of strategic initiatives for delivering a world class customer experience including benchmarking, analyses, contact engineering, emerging technologies, multi-channel support strategies, contact reduction, customer effort reduction, transformation strategy, journey mapping, preparation of proposals, contract negotiations and process measurement. Manage the review, design and adherence to applicable FPSC statutes, procedures and tariffs. • Actively participate organizations/agencies to influence industry, community, governmental and/or regulatory matters to positively influence the environment in which Tampa Electric does business. QUALIFICATIONS Education • Required: Bachelor’s degree in Business, Engineering, or related field. • Preferred: Master’s degree in Business, engineering, or related field. License/Certification • Required: Certified Energy Manager (CEM) or Business Energy Professional (BEP) within 18 months. • Preferred: CEM and BEP. Experience • Required: 8 years related work experience with increasing levels of responsibility. Related experience must include a combination of the following experience with Demand Side Management (i.e. generation/demand response, conservation programming and/or regulatory experience), commercial customer experience and construction practices and/or project management. • Preferred: • Experience in each functional area of responsibility. • Experience in team, culture and performance transformation. • Experience with commercial energy audit. Supervisory Experience • Required: 5 years’ successful management and/or leadership experience. • Preferred: Experience leading and transforming in functional areas of position Knowledge/Skills/Abilities • Required: • Strong leadership, change management, strategic management, and business process re-design skills. • Knowledge of customer experience specialized in commercial, governmental, and industrial classifications. • Knowledge of customer experience principles, specifically in call center operations. • Familiarity with electrical systems including transmission and distribution. • Working knowledge of FPSC Tariffs and Florida Administrative Code. • Demonstrated effective individual and strategic leadership skills. • Demonstrated effective interpersonal communication skills. • Demonstrated analytical skills. • Preferred: • Working knowledge of the following systems: CRM-SAP, EECP, OMS, WorkPro. • Knowledge of TECO’s standard grid system. • Knowledge of OPEIU Collective Bargaining Agreement process and contract negotiations. • Knowledge and ability to perform measurement and verification of commercial equipment loads, document findings and preparing related regulatory reports. TEC’s standard grid system LEADERSHIP COMPETENCIES • Speaks up on Safety, Health and the Environment • Takes Ownership and Acts with Integrity • Drives Operational Excellence for Customers • Builds Strong, Collaborative Relationships • Develops People and Teams • Cultivates Innovation and Embraces Change • Thinks Strategically and Exercises Sound Judgment WORKING CONDITIONS Some travel required. This is a high-impact role during storm preparation and response and may be required to storm ride during the event. TECO offers a competitive Benefits package!! Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more! STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. Pay Transparency Non-Discrimination Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

Identify, classify, prioritize, and mitigate cyber risks across the organization while collaborating with stakeholders and maintaining compliance with regulatory standards. | Requires 6-8 years of cybersecurity or IT experience, relevant information security certifications or ability to obtain them, strong knowledge of cybersecurity principles, frameworks, and tools, and a bachelor's degree in a related IT field preferred. | Title: Sr Enterprise Cyber Risk Mgmt Analyst, Vulnerability Assessment, Progression Company: Tampa Electric Company Location: Ybor Data Center State and City: Florida - Tampa Shift: M-F, 4 days in office per week / 1 home office day Hiring Manager: Alexis A Avila-Gonzalez Recruiter: Mark E Koener TITLE: Enterprise Cyber Risk Management Analyst, Progression PERFORMANCE COACH: Enterprise Cyber Risk Management Lead COMPANY: Tampa Electric POSITION CONCEPT The Enterprise Cyber Risk Analyst assumes a role in the implementation of the Enterprise Cyber Risk Management Framework which adheres to industry best practices and aligns with the organization's risk tolerance. Helps the organization protect assets from evolving cyber threats, stay in compliance with regulatory mandates, and foster a cyber risk aware culture. Serve as a solution orientated problem-solver with demonstrated knowledge of Information Security best practices. Ensures the integrity of the company’s information resources at the network, operating system, and application levels. Provides support in a team setting, contributing to the systematic approach to cyber risk management to identify TECO's needs regarding information security requirements and the management of systems dedicated to monitoring and safeguarding enterprise assets. Performs cyber risk management activities and provides a methodology when performing risk analysis and risk evaluation. This position can be hired at any level within the job family progression based on Education and years of experience. Enterprise Cyber Risk Management Analyst PRIMARY DUTIES AND RESPONSIBILITIES • Responsible for the Identification of Risks on an ongoing effort to identify actions or conditions that can have adverse impacts on continuity of business or the cyber security of TECO. Responsible for the Classification and Prioritization of Risks, an ongoing analysis of the probability and impact associated with risks along with timeframes, where applicable, and their prioritization relative to other identified risks. Assists with Risk Mitigation decisions, actions, implementations, controls, or other activities that reduce the likelihood of a risk being realized, reduce the impact of the risk if realized, or improve TECO’s response time and efficacy. 25% • Assists with the oversight and Review of risks, their current probability and impact assessments, associated mitigation plans, and status of corrective measures currently underway or already undertaken along with efficacy review, where applicable, and a review of changing prioritization of said risks. Participate in developing and updating risk-related policies and procedures to align with industry standards and best practices. 25% • Utilizes risk assessment tools and technologies for effective threat identification and analysis. Regularly report risk findings to relevant stakeholders, including creating detailed risk assessment reports and presentations for management. Maintains a strong working relationship with individuals and groups involved in managing information risks across the organization. 25% • Participates in projects to recommend risk reduction. Exchange knowledge and information with other TECO facilities to ensure best practices are shared throughout the TECO organization. Partners and collaborate with other functional teams in support of cyber risk processes. 25% QUALIFICATIONS Education Required: High School Diploma. Preferred: Bachelor’s Degree in Computer Science, Information Systems or other Information Technology related field. Licenses/Certifications Required: From the list of certification vendors, one related Information Security professional certification or ability to obtain via self-study within one year of hire date (ex: (ISC)2, GIAC, ISACA, CompTIA, e-Council, etc.). Preferred: ITIL v3 and two or more of the following or similar Information Security professional certifications (ex: ACE, CCE, CEH, CISA, CISM, CISSP, CRISC, EnCE, GCCC, GCDA, GCED, GCFA, GCFE, GCIA, GCIH, GCWN, GICSP, GMON, GNFA, GPEN, GPPA, GREM, GWAPT, GXPN, OSCP, SSCP). Related Experience Required: 6 years of related Cyber Security or IT experience in Information Systems Audit or Assessor, Information Security, systems management, systems administration, information systems security, system certification, risk analysis). May consider a degree in lieu of experience. Associates degree with 4 years related experience required or Bachelor's Degree in Computer Science, Information Systems or other IT related discipline with 2 years related experience. Knowledge/Skills/Abilities (KSA) Required: • Solid understanding of fundamental principles of cybersecurity, including threat landscape, vulnerabilities, and risk management. • Familiarity with relevant security standards and frameworks such as NIST Special Publication 800-53, ISO 27001, and others depending on the industry. • Knowledge of applicable laws and regulations governing information security, privacy, and data protection. • Understanding of information technology systems, network architecture, and common technologies to assess security controls effectively. • Knowledge of security control frameworks and their implementation, including access controls, encryption (certificates, PKI, Data Loss Prevention, multi factor authentication), and incident response. • Knowledge of advanced cybersecurity tools and platforms, such as SIEM, IDS/IPS, endpoint protection, and threat intelligence solutions, for effective risk analysis and mitigation. • Knowledge of Internet protocols, communication protocols, data and network security, and network monitoring tools. • Proficiency in control testing to assess the effectiveness of security controls, including designing and executing test procedures to evaluate control performance against established criteria and standards. • Ability to conduct comprehensive risk assessments, identifying and analyzing security risks to information systems. • Technical skills to assess security controls, perform vulnerability assessments, and understand the technical aspects of security implementations. • Strong communication skills to effectively convey assessment findings, risks, and recommendations to technical and non-technical stakeholders. Ability to create clear and detailed documentation, including assessment plans, reports, and recommendations. • Critical thinking and problem-solving skills to analyze complex security issues and recommend appropriate solutions. • A keen eye for detail to identify vulnerabilities, weaknesses, and discrepancies in security controls and documentation. • Ability to adapt to evolving cybersecurity threats, technologies, and regulatory requirements. • Adherence to ethical standards and professionalism, as SCAs often have access to sensitive information and play a critical role in maintaining the integrity of security assessments. • Collaboration with various stakeholders, including system owners, security teams, and management, to ensure a comprehensive understanding of the information system and its security controls. • Commitment to continuous learning and staying updated on the latest developments in cybersecurity, technology, and regulatory landscapes. WORKING CONDITIONS Normal working conditions with occasional weekend and overtime requirements, including on-call rotational support. PHYSICAL DEMANDS/ REQUIREMENTS Normal physical demands related to an office workplace environment. Enterprise Cyber Risk Management Analyst Sr POSITION CONCEPT: The Enterprise Cyber Risk Analyst Senior assumes a role in the implementation of the Enterprise Cyber Risk Management Framework which adheres to industry best practices and aligns with the organization's risk tolerance. Helps the organization protect assets from evolving cyber threats, stay in compliance with regulatory mandates, and foster a cyber risk aware culture. Collaborates with business units on cybersecurity, privacy, protection, and resilience of company assets, technology, and information. Ensures that the outcome of the risk assessment, risk treatment, and management plans remain relevant and appropriate to the circumstances, by using their extensive technical expertise and industry experience. Helps the business identify appropriate security solutions based on risk minimization and risk tolerance. Proposes technologies coordinated with industry regulatory requirements, anticipated trends, and corporate business plans to accomplish company goals and strategies. Delivers support in a team setting, contributing to the systematic approach to cyber risk management to identify TECO's needs regarding information security requirements and the management of systems dedicated to monitoring and safeguarding enterprise assets. Performs cyber risk management activities and provides a methodology when performing risk analysis and risk evaluation. PRIMARY DUTIES AND RESPONSIBILITIES • Perform focused risks assessments within areas of the organization: capital projects, firewalls, threat advisories, cloud, network security, third-party risk, reputational risk, financial risk, and other areas as warranted. Communicate risk assessment findings to risk owners. Provide consultative advice to risk owners that enable them to make informed risk management decisions. Participate in projects to assist in identifying risk findings through vulnerabilities, security incidents, audits, and other cybersecurity programs and determine how to integrate these into TECO’s risk register. Identify appropriate controls to effectively manage cyber risks as needed. Identify opportunities to improve risk posture by ensuring that remediating or mitigating controls are identified and assess the residual risk. Drive continuous improvement through trend reporting analysis and metrics management. Participate in updating Enterprise Cyber Risk Management policies and procedures. Review risk management practices and comply with relevant laws and regulations. 35% • Responsible for the Identification of Risks on an ongoing effort to identify actions or conditions that can have adverse impacts on continuity of business or the cyber security of TECO. Responsible for the Classification and Prioritization of Risks, an ongoing analysis of the probability and impact associated with risks along with timeframes, where applicable, and their prioritization relative to other identified risks. Assist with Risk Mitigation decisions, actions, implementations, controls, or other activities that reduce the likelihood of a risk being realized, reduce the impact of the risk if realized, or improve TECO’s response time and efficacy. Report risk findings to risk owners, through risk assessment process and presentations for management. 30% • Perform ongoing cyber risk management activities within various IT and OT environments, including threat and vulnerability analysis. Leverage existing support tools and techniques when performing risk analysis and risk evaluation. Identify appropriate security solutions based on risk minimization and risk tolerance. Review the cyber risk management process to ensure that the outcome of the risk assessment, risk treatment, and management plans remain relevant and appropriate to the circumstances. Recommend and coordinate the implementation of corrective actions to close remediation items. 20% • Maintain a working relationship with risk owners across the organization. Exchange knowledge and information with other TECO facilities to ensure best practices are shared throughout the TECO organization. Partner and collaborate with other functional teams in support of cyber risk processes. 15% QUALIFICATIONS Education Required: High School Diploma. Preferred: Bachelors Degree in Computer Science, Information Systems or other Information Technology related field. Licenses/Certifications Required: From the list of certification vendors, two related Information Security professional certifications or ability to obtain via self-study within one year of hire date (ex: (ISC)2, GIAC, ISACA, CompTIA, e-Council, etc.). Preferred: ITIL v3 and three or more of the following or similar Information Security professional certifications (ex: ACE, CCE, CEH, CISA, CISM, CISSP, CRISC, EnCE, GCCC, GCDA, GCED, GCFA, GCFE, GCIA, GCIH, GCWN, GICSP, GMON, GNFA, GPEN, GPPA, GREM, GWAPT, GXPN, OSCP, SSCP). Related Experience Required: 8 years of related Cyber Security or IT experience (Information Systems Audit or Assessor role, Information Security role, systems management, systems administration, information systems security, system certification, risk analysis). May consider a degree in lieu of experience. Associates degree with 6 years related experience required or Bachelor's Degree in Computer Science, Information Systems or other IT related discipline with 4 years related experience. Knowledge/Skills/Abilities (KSA) Required: • Solid understanding of fundamental principles of cybersecurity, ...