NeuraFlash

Lead pre-sales technical demonstrations, discovery sessions, and proposal development for AI and Salesforce-related solutions, collaborating with sales and delivery teams to drive customer success and product innovation. | 2-3 years selling CRM solutions especially Amazon Connect, customer-facing pre-sales experience, technical degree or equivalent, with preferred skills in consulting, contact center telephony, Salesforce Service Cloud, and strong communication. | Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. NeuraFlash is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOU'LL HAVE THE OPPORTUNITY TO: • Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers • Lead discovery sessions, presentations, and workshops with prospects and customers • Gather requirements for large-scale Amazon Connect and transformation projects • Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner • Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash delivery team • Help maintain and update lead management, pipeline & forecasting in Salesforce • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements • Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs • Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree • Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products • Continuously ensure the highest possible level of customer experience • Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash's Amazon Connect and AI teams REQUIRED QUALIFICATIONS: • 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: • 2 - 3 years in a consulting role • Expert understanding of contact center telephony solutions • Solid understanding of the Salesforce Service cloud platform & architecture • A keen interest in learning rapidly in the AI Space • Strong customer facing skills • Attention towards detail with great communication skills • Team player • Passion to succeed and drive the company forward What's it like to be a part of NeuraFlash? • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

As a Solution Engineer, you will be involved in the pre-sales process for technology projects primarily with Amazon Connect. You will demonstrate products, gather requirements, create proposals, and collaborate with teams to drive innovation. | The role requires 2-3 years of experience in selling CRM solutions and a customer-facing role, preferably in Pre-Sales or Solution Engineering. A B.S. in a technical field or equivalent experience is required. | Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you. NeuraFlash is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and more! Working closely with and reporting to our VP of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, you'll contribute to our product development efforts and Einstein Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOU'LL HAVE THE OPPORTUNITY TO: Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large-scale Amazon Connect and transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team Help maintain and update lead management, pipeline & forecasting in Salesforce Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams REQUIRED QUALIFICATIONS: 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: 2 - 3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service cloud platform & architecture A keen interest in learning rapidly in the AI Space Strong customer facing skills Attention towards detail with great communication skills Team player Passion to succeed and drive the company forward What’s it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

As a Solutions Engineer, you will be involved in the pre-sales process for technology projects, demonstrating and creating value for NeuraFlash services and products. You will also gather requirements for large-scale service transformation projects and create compelling demos for customers. | The position requires 2-3 years of experience in selling CRM solutions, preferably Salesforce, and a customer-facing role with a preference for Pre-Sales/Solution Engineering experience. A B.S. in a technical field or equivalent experience is required. | Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you. NeuraFlash is growing and hiring a Solutions Engineer! As a member of our Solutions Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Agentforce, and more! Working closely with and reporting to our Senior Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, you'll also contribute to our product development efforts and Service/Agentforce Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOU'LL HAVE THE OPPORTUNITY TO: Demonstrate Salesforce and NeuraFlash products/assets to customers Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for large-scale service transformation projects Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team Help maintain and update lead management, pipeline & forecasting in Salesforce Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products Continuously ensure the highest possible level of customer experience Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash’s Field Service and AI teams REQUIRED QUALIFICATIONS: 2 - 3 years experience selling CRM solutions/services - preferably Salesforce Service Cloud and Agentforce or a similar technology 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: 2 - 3 years in a consulting role Expert understanding of contact center telephony solutions Solid understanding of the Salesforce Service cloud platform & architecture A keen interest in learning rapidly in the AI Space Strong customer facing skills Attention towards detail with great communication skills Team player Passion to succeed and drive the company forward What’s it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

The Sr. AWS Developer will work closely with a Solution Architect to deliver successful contact center solutions and provide technical advisory support during business process reviews. This role involves hands-on development of solutions, leading a development team, and delivering technical end-user training and documentation. | Candidates should have experience with hands-on programming in languages such as Python or JavaScript and be knowledgeable about AWS services and best practices. Familiarity with contact center solutions and certifications related to AWS and Salesforce are also preferred. | Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you. The AWS Sr. Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The Sr. AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you! Responsibilities: Work closely with a Solution Architect to deliver successful contact center solutions Provide technical advisory support during business process reviews, helping to identify customer requirements and processes Provide technical details and solutions for functional User Stories Configure Salesforce Service Cloud Voice and Amazon Connect solutions Hands-on development of a Solution Design, leveraging best practices and programming principles Lead a development team in distributing tasks and performing code reviews Deliver technical end user training and documentation Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction Required Skills: Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js) Experience building integrations across multiple systems, REST APIs Knowledge of JSON format and related services Strong troubleshooting and debugging skills Experience with Cloudformation, and Lambda Integrations Experience implementing CI/CD or Infrastructure as Code Nice to haves: Experience with WFM, CRM, and contact center solutions Experience with communications protocols and APIs such as WebRTC and SIP Experience with Contact Flow implementation, Lex integration, and contact center routing Advanced knowledge of AWS services and cloud architecture Familiarity with Salesforce Service Cloud Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) AWS Cloud Practitioner Certification AWS Developer Associate Certification or Professional AWS Solution Architect Certification or Professional Salesforce Certified Administrator Salesforce Certified Platform Developer I What’s it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Manage enterprise Salesforce and AI software projects by leading client engagements, coordinating teams, and ensuring delivery of cloud-based solutions on time and budget. | 5+ years managing Salesforce platform projects, experience in consulting, Agile methodologies, Salesforce admin and consultant certifications, and PMP or Scrum Master certification preferred. | Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you. We are hiring for a Sr. Salesforce Project Manager to work with our Enterprise customers! As the Project Manager, you will manage projects for our Enterprise customers by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based solutions based on Salesforce and the Force.com platform. The ideal candidate has experience working with small and large customers and is comfortable with a rapid pace of change. The Project Manager is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines. If you appreciate working with cutting edge technology and delivering exciting new digital solutions - then this is the role for you! You'll have the opportunity to: Monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects Drive implementations of high-quality AI and digital service solutions Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders Assist consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions Plan, initiate & manage Business-to-Business (B2B) Customer Relationship Management (CRM) systems and Artificial Intelligence (AI) software projects Coordinate IT project teams to ensure that client business requirements are effectively incorporated into design specifications, multi-platform integrations and data transfers Assess business implications for each project stage Execute role of Agile Scrum Master and guide the software development lifecycle (SDLC) process for systems and product delivery Bring a high level of energy and enthusiasm to NeuraFlash every day Required Qualifications: 5+ years project management experience with packaged software or custom development implementation on the Salesforce Platform Experience working in a professional services/consulting environment Experience applying Agile approaches to project management Experience with salesforce.com serving as project manager or scrum leader Experience with estimation/sizing and SOW/Change Order contracting PMP or Scrum Master certification preferred Salesforce or AI delivery/solution experience, specifically overseeing blueprint and implementation projects on the platform Certified Salesforce.com Admin with either Sales Cloud or Service Cloud Consultant certifications Preferred Skills: Strong presentation and communication skills Ability to work cohesively within a team and/or effectively as an individual Bachelor’s Degree in Business, Engineering, Information Technology or Management Professional and confident while maintaining a focus on customer success What’s it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Lead discovery sessions and demos for Amazon and Salesforce products, gather requirements for large-scale projects, create proposals and responses to RFPs, and act as liaison between sales and technical teams. | 2-3 years selling CRM solutions preferably with Amazon Connect, customer-facing pre-sales or solution engineering experience, consulting background, strong Salesforce knowledge, and excellent communication skills. | Description: • Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers • Lead discovery sessions, presentations, and workshops with prospects and customers • Gather requirements for large-scale Amazon Connect and transformation projects • Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner • Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team • Help maintain and update lead management, pipeline & forecasting in Salesforce • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements • Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs • Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree • Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products • Continuously ensure the highest possible level of customer experience • Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams. Requirements: • 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience • 2 - 3 years in a consulting role • Expert understanding of contact center telephony solutions • Solid understanding of the Salesforce Service cloud platform & architecture • A keen interest in learning rapidly in the AI Space • Strong customer facing skills • Attention towards detail with great communication skills • Team player • Passion to succeed and drive the company forward. Benefits: • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Lead pre-sales activities including demonstrations, discovery sessions, proposal creation, and collaboration with sales and delivery teams to drive Salesforce and AI product adoption. | 2-3 years of Salesforce Service Cloud and Agentforce or similar CRM pre-sales experience, customer-facing skills, and a technical degree or equivalent experience. | Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. NeuraFlash is growing and hiring a Solutions Engineer! As a member of our Solutions Engineering team, you'll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Salesforce, Agentforce, and more! Working closely with and reporting to our Senior Director of Solutions Engineering, you will be responsible for demonstrating and creating value for NeuraFlash services and products for Salesforce, building technical credibility in compelling demonstrations, and creating accurate and competitive proposals for projects. As a Solution Engineer, you'll also contribute to our product development efforts and Service/Agentforce Product Portfolio through field feedback to our Product Managers. Our Product Managers collaborate closely with our Practice Leads and establish a best-in-class pre-sales process to provide high growth and penetration into key accounts in the Salesforce ecosystem. YOU'LL HAVE THE OPPORTUNITY TO: • Demonstrate Salesforce and NeuraFlash products/assets to customers • Lead discovery sessions, presentations, and workshops with prospects and customers • Gather requirements for large-scale service transformation projects • Create compelling demos and deliver to customers and prospects, showcasing the power of the Salesforce platform and the value of NeuraFlash as a Consulting Partner • Create and modify Proposals SOW's and create responses to RFP's working alongside the NeuraFlash delivery team • Help maintain and update lead management, pipeline & forecasting in Salesforce • Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements • Learn about Salesforce, Agentforce, Einstein, AWS and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs • Collaborate closely with delivery to develop project scope & estimates and execute our pre-sales process to the highest degree • Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products • Continuously ensure the highest possible level of customer experience • Drive innovation in the areas of Salesforce capabilities and AI in full partnership with NeuraFlash's Field Service and AI teams REQUIRED QUALIFICATIONS: • 2 - 3 years experience selling CRM solutions/services - preferably Salesforce Service Cloud and Agentforce or a similar technology • 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience • B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience PREFERRED SKILLS: • 2 - 3 years in a consulting role • Expert understanding of contact center telephony solutions • Solid understanding of the Salesforce Service cloud platform & architecture • A keen interest in learning rapidly in the AI Space • Strong customer facing skills • Attention towards detail with great communication skills • Team player • Passion to succeed and drive the company forward What's it like to be a part of NeuraFlash? • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done • Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. • Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!