Neumo Holdings LLC

Design and maintain multi-cloud and on-premises networking environments ensuring security and stability. | Extensive experience with Cisco, Azure, AWS networking and advanced certifications like CCNP or CCIE. | Job Summary: We are seeking a Senior Network Engineer to join our team. The optimal candidate will be a senior-level engineer with extensive experience and networking skills both on premises and in cloud.    The Neumo IT Infrastructure and Security Team is responsible for IT project planning and execution to support business objectives and key initiatives. The team is also responsible for the operations and security of the Neumo Enterprise and Client Hosting environments on premises and in cloud. This includes architecture, design, provisioning, administration, troubleshooting, and maintenance activities across multi-cloud and on premises services, security, networking, storage/virtualization, systems, and NOC/Help Desk. Duties and Responsibilities: * Meeting with business units and clients to determine and capture detailed requirements * Clarifying a system specification, understanding work practices and the nature of the business of the requestor and stakeholders * Planning project timelines * Creating high-level implementation plans when required * Developing agreed solutions and implementing new systems * Presenting solutions in written or oral reports * White-boarding complete or partial solutions * Creating project deliverables * Designing, installing, integrating, testing, and monitoring new systems * Contribute and refine the team’s process and methodology, including documentation. Education and Experience: * Experience with LAN/WAN networking technologies * VMware VeloCloud SD-WAN experience strongly desired * Ability to architect, configure, and troubleshoot WAN routing architectures; * Solid understanding of IPSec and SSL VPN * Experience with Cloud networking strongly desired * Azure networking experience (e.g. ExpressRoute, VPN Gateway, Virtual Networks, Security Groups, Network Virtual Appliances, Routing, Load Balancers, App Gateways, Traffic Manager) * AWS networking experience (e.g. DirectConnect, vPC, VPN, WAF, Security Groups, Routing, VPC Gateways, Elastic IP, Route53, Load Balancing, Global Traffic Management) * Experience with Cisco (ASA/Firepower) and Palo Alto Firewalls strongly desired * Experience with Azure security and identity solutions desired * Load balancing/Acceleration solutions experience desired * Experience with data center networking technology * Good understanding of high-level network architecture * Ability to review application data flow diagrams * Hands on experience with IP-based networking for SAN/NAS * Hands on experience with Cisco LAN networking equipment * DNS experience * Hands on experience with Local and Remote Replication Technologies (Storage based, Host Based, Database, etc.) * Experience with data migration methods (i.e. virtual environment, file share, and block migrations) * Experience with data backup and business continuance and disaster recovery efforts * Experience with virtualization technology * VMware vSphere and/or Hyper-V knowledge desired * Hands on experience with networking in virtual environments * Experience with networking diagnostic, monitoring and analysis tools * Experience with coding languages for scripting desired (e.g. Python) * Experience in solution requirements gathering * Experience with documentation of infrastructure design, system builds, configurations, and support procedures * Performing assessments and provide recommendations including gap analysis and recommendations  Knowledge, Skills and Abilities: * CCNP (Cisco Certified Network Professional) Cloud and/or Data Center and/or Routing/Switching * CCIE (Cisco Certified Internetwork Expert) Routing/Switching and/or Security and/or Data Center * Azure Cloud Platform certifications * AWS Certified Advanced Networking * Proven design, Installation, administration, configuration, integration, maintenance, and troubleshooting experience with networking equipment, Cisco in particular * High emphasis on hands-on design and implementation experience, especially with routing protocols OSPF, EIGRP, and BGP desired * Solid technical background in datacenter technologies, including (but not exclusive to) servers, storage, virtualization, networking, infrastructure management, and data center facilities (power, cooling, ironwork, cabling) * Advanced technical vendor certification in two or more datacenter domains desired * Ability to articulate impact of architecture decisions on physical layout * Ability to architect, articulate (to different stakeholders), and implement complex solutions spanning potentially multiple technologies, and business domains * Strong communication and interpersonal skills * Leadership skills * Ability to work independently and in a team environment to produce outstanding results * A logical approach to problem solving/analytical skills * Ability to learn quickly * Confident decision making * Excellent customer service skills * Good organizational and time management skills to prioritize heavy workloads * The ability to communicate technical information to non-IT clients and colleagues  Work Environment: * Office setting with a moderate noise level. * The employee will work at an individual workstation, using a telephone and computer. Physical Demands: * Must be able to remain seated for extended periods. * Regular use of a computer and other office machinery, such as printers and copy machines. * Occasional movement around the office. * Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Lead and manage information security programs and functional teams to achieve compliance milestones across multiple environments. | 10+ years in information security with 4+ years leadership and proven SOC 1/2 and PCI DSS audit management experience. | Job Summary: Neumo is building a unified Information Security program across five lines of business and three legacy environments — Avenu, ITI, and GovOS. The CISO sets strategy and owns the board and executive relationship; the VP, Deputy CISO owns execution. This is a distinct, operational mandate: you run the program day to day, lead the four functional teams, make the working-level calls on tooling and process, and are personally accountable for the roadmap that gets us to SOC 1, SOC 2, PCI DSS, FedRAMP High, and GovRAMP.   This role exists because compliance commitments at this scale don't run on strategy alone — they run on someone who manages the leads, resolves the conflicts, and keeps evidence collection, scans, and assessments on schedule across three environments that don't yet operate the same way. Duties and Responsibilities: TEAM LEADERSHIP * Directly manage the four functional leads — GRC, AppSec, Cloud/Vulnerability, and SecOps — setting priorities, removing blockers, and holding them accountable to delivery. * Run the operating cadence for the team: weekly leads sync, sprint/quarter planning, and performance management for direct reports. * Build a consistent operating model across the four functions so GRC, AppSec, Cloud/Vuln, and SecOps work from shared priorities rather than in silos. CROSS-ENTITY EXECUTION * Resolve tooling and process decisions at the working level across Avenu, ITI, and GovOS  * Own the standardization roadmap that brings three legacy environments onto common tooling, control sets, and operating procedures. * Act as the escalation point when legacy entities disagree on approach; make the call and move the work forward. COMPLIANCE PROGRAM OPERATIONS * Own the operational roadmap behind SOC 1 and SOC 2: continuous evidence collection, control owners, and audit readiness ahead of annual audits. * Own PCI DSS operations: the annual assessment cycle plus quarterly scan cadence, remediation tracking, and scope management. * Drive the FedRAMP High authorization effort and the parallel GovRAMP pursuit — both multi-year, high-cost programs (FedRAMP High alone typically runs 12–24 months and $500K–$1M+) — translating authorization requirements into workstreams, milestones, and owners. * Maintain a single rolling roadmap across all frameworks so audit cycles, scan windows, and authorization milestones are sequenced, resourced, and visible — and don't collide. * Report program status, risks, and resourcing needs to the CISO with enough detail to support executive and board reporting. VENDOR & AUDIT MANAGEMENT * Serve as the day-to-day owner of external audit and assessment relationships (e.g., compliance advisory firms, QSAs, 3PAOs), keeping evidence requests, timelines, and findings moving. * Manage tooling vendors supporting GRC, vulnerability management, and security operations, including renewal and consolidation decisions across the three legacy stacks. Education and Experience:  * 10+ years in information security, with at least 4 years managing security teams or functional leads directly. * Direct experience operating through at least one SOC 2 or SOC 1 audit cycle and one PCI DSS assessment cycle as a control owner or program lead. * Experience with FedRAMP or GovRAMP authorization work — control implementation, SSP development, or 3PAO assessment support — strongly preferred. * Experience with vulnerability management platforms (e.g., Tenable) and WAF/cloud security tooling a plus Knowledge, Skills and Abilities:  * Track record of standardizing security tooling or process across multiple business units, products, or post-merger environments. * Comfortable making and owning tooling/process decisions without escalating every call upward — this role is judged on throughput, not just judgment. * Working knowledge of NIST CSF 2.0 and how it maps to GRC, AppSec, Cloud/Vuln, and SecOps functions. Work Environment: * Office setting with a moderate noise level. * The employee will work at an individual workstation, using a telephone and computer.  Physical Demands: * Must be able to remain seated for extended periods. * Regular use of a computer and other office machinery, such as printers and copy machines. * Occasional movement around the office. * Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Lead development and delivery of scalable technology and hardware-integrated products, driving product strategy and cross-functional alignment. | 8+ years in technical product/program management with expertise in APIs, SaaS, multi-tenant architectures, compliance documentation, and hardware-integrated systems. | Job Summary We are seeking a Principal Technical Product Manager to lead the development and delivery of scalable, high-impact technology solutions within a complex, regulated environment. This role reports directly to the General Manager of the Business Unit and sits at the center of Product, Engineering, and Operations, driving alignment across stakeholders while delivering measurable business outcomes.    You will play a critical role in shaping product strategy, modernizing legacy systems, and ensuring successful execution across a multi-state, multi-tenant operating landscape, where precision, documentation, and compliance are essential to scale. Duties and Responsibilities: Product Lifecycle & Strategy * Own the product lifecycle from concept through launch and continuous optimization * Translate business priorities into clear technical requirements, user stories, and delivery plans * Drive roadmap development aligned to strategic initiatives, modernization efforts, and business goals Technical Architecture & Integration * Partner closely with engineering to design scalable architectures, integrations, and APIs * Lead product development efforts that integrate software with physical hardware components, including self-service systems Multi-State Compliance & Documentation * Own and standardize product and operational documentation across multiple statejurisdictions, ensuring accuracy, consistency, and compliance with state-specific requirements * Translate varying state regulations and workflows into scalable product requirements and repeatable processes * Support delivery of complex, multi-state programs in regulated environments Cross-Functional Leadership * Act as the connective tissue across product, engineering, operations, and external partners * Contribute to vendor strategy, including evaluation, onboarding, and performance management Performance & Continuous Improvement * Lead prioritization across features, enhancements, and defects to maximize revenue, retention, and operational efficiency * Identifyand execute opportunities to reduce technical debt and improve system performance * Define success metrics and use data to inform decisions and continuous improvement * Perform other duties as assigned Education and Experience: * 8+ years of experience in product management or technical program management * Strong technical fluency including APIs, system architecture, integrations, and SaaS platforms * Experience working in multi-state or highly regulated environments requiring detailed documentation and compliance alignment * Proven ability to create, manage, and scale documentation that supports product delivery, operations, and regulatory requirements * Proven experience working with hardware-integrated products, preferablyinself-service kiosk environments * Experience translating business requirements into solutions that span both software and physical systems * Experience building or managing products in a multi-tenant environment, with an understanding of tenant configuration, data separation, and scalable architecture * Background in government, fintech, automotive, or similarly regulated industries * Experience managing state-by-state product variations within a unified, multi-tenant platform * Direct experience with self-service kiosk platforms, unattended systems, or hardware ecosystems * Experience building scalable documentation frameworks or playbooks acrossjurisdictions Knowledge, Skills and Abilities: * Proven ability tooperatein complex, cross-functional environments with competing priorities * Strong analytical mindset with the ability to connect product decisions to business outcomes * Experience working with Agile/Scrum methodologies and modern development practices * Excellent communication and stakeholder management skills * Ability to bring clarity to complexity and structure to ambiguity * Systems-thinking approach, not siloed thinking * Demonstrated ability to lead through influence, not authority * Focus on outcomes, not just delivery * Ability to balance speed with precision in regulated environments * Familiarity with CI/CD, cloud environments (AWS), and system migrations Work Environment: * Office setting with a moderate noise level. * The employee will work at an individual workstation, using a telephone and a computer Physical Demands: This is primarily a desk-based, office role with the following physical demands: * Ability to sit for extended periods while working at a computer * Visual acuity to read documents and computer screens * Ability to use standard office equipment (keyboard, mouse, phone) * Occasional travel to meet with teams, vendors, and stakeholders across multiple states * Ability to attend meetings and present to various audiences Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Provide advanced technical support and serve as escalation point for complex customer issues while collaborating with engineering and product teams. | Bachelor's degree and 4-5 years SaaS product support experience with strong problem-solving and Microsoft system administration skills required. | Job Description Job Summary: The Senior Support Specialist at Neumo plays a critical role in providing advanced technical support for multiple Neumo products. This position requires a high degree of independent judgment to solve complex issues, and the ability to lead projects or initiatives related to customer support. The Senior Support Specialist is responsible for troubleshooting issues across various Neumo platforms, including Core and Applications products, and delivering best-in-class service to customers, ensuring their technical needs are met efficiently. This role involves close collaboration with internal teams, including engineering, QA, and product management, to address escalated issues and develop support solutions. Duties and Responsibilities: * Provide advanced troubleshooting and technical support for multiple Neumo products. * Serve as a point of escalation for complex customer inquiries, ensuring issues are resolved efficiently and customer satisfaction is maintained. * Utilize independent judgment to identify solutions for varied and complex technical problems. * Lead or contribute to support-related projects, initiatives, and process improvements. * Act as a liaison between customers and internal teams (engineering, QA, product management) to resolve escalated issues. * Assist with installation, maintenance, and technical guidance for customers using Neumo products, ensuring smooth implementation and continued support. * Proactively manage multiple support tickets and inquiries, prioritizing tasks and allocating resources as necessary. * Track and document ongoing issues, contributing to knowledge sharing and continuous improvement of support processes. * Assist in training and mentoring junior support staff, providing guidance and best practices for resolving customer issues. * Create, update, and maintain technical documentation, including procedures, FAQs, and user guides for customers and internal teams. * Collaborate with cross-functional teams to improve the functionality and usability of Neumo products. * Analyze existing customer accounts, identify trends, and recommend process or product enhancements to improve customer satisfaction. * Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements. Knowledge and Experience: * At least 4 years of experience supporting Core products or 5 years of experience with Applications products, preferably in a SaaS environment. * Bachelor's degree in Computer Science, Management Information Systems, OR equivalent professional and technical experience demonstrating a deep understanding of Applications at both functional and technical levels (preferably Neumo products). * Strong troubleshooting and problem-solving skills with the ability to research, diagnose, and resolve complex technical issues. * Experience managing multiple projects or support tickets simultaneously in a fast-paced environment. * Excellent written and verbal communication skills, with the ability to explain complex technical information to both technical and non-technical audiences. * Proven ability to work independently and exercise sound judgment when solving problems. * Strong de-escalation skills when handling customer issues. * Familiarity with support tools and systems, such as Microsoft Office, Jira, Slack, and Salesforce. * Strong organizational skills and attention to detail, with the ability to document and track customer issues accurately. * Experience in leading projects or mentoring junior staff members. Knowledge, Skills and Abilities:       Hands-on experience with the following products and tools: * Anti-Virus Software * Microsoft Active Directory (AD) * Microsoft Domain Name Services (DNS) * Microsoft Dynamic Host Configuration Protocol (DHCP) * Microsoft Windows * Network Printers * Microsoft Office Suite * Ticketing systems (e.g., Salesforce, Zendesk) * General system administration tasks Work Environment: * Office setting with a moderate noise level. * The employee will work at an individual workstation, using a telephone and computer. Physical Demands: * Must be able to remain seated for extended periods. * Regular use of a computer and other office machinery, such as printers and copy machines. * Occasional movement around the office. * Frequent communication via telephone. Neumo Summary: With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age